Microprocessor Nurse Call System In-Service Training

Transcription

1 Tek-CARE NC300II Microprocessor Nurse Call System In-Service Training

2 324 Industrial Park Rd. Franklin, NC Phone: (800) or (828) Sales: option 2 Tech Support: option 3 tektone@tektone.net Website:

3 Table of Contents Introduction The Call Display Master Station Dome Lights NC305LCD Master Station Operation Answering a Call Calling Another Master Station Bed Station Priority Hot Keys Call Priority Hot Keys Privacy Hot Keys Capture Hot Keys Alpha Hot Keys Tone On Hot Keys Nurse, Aide Hot Keys STAT Hot Keys Page Hot Keys View Hot Keys Follow Configuration Options System Configuration Options Radio Pocket Paging Patient Call Stations Call Cords Peripheral Devices NC305LCD Programming Custom Call Station Labels Master Call Response Station Add/Delete Function Call Response Overtimes Pager Zone & Call Type Assignments Assign Pagers to Rooms Password Protection

4 Introduction At TekTone, our 30 years of listening to health care professionals has given us the insight to develop a nurse call system with all the features you want. We ve developed our Tek-CARE NC300 II nurse call system to enhance the service you provide to your patients. At the same time, you ll find it s the easiest and most efficient patient call system you can use. This presentation is designed to familiarize you with the Tek-CARE NC300 II nurse call system. For complete user instructions, please refer to the Operation, Installation and Service manual (part number IL715).

5 Introduction The Call Display The NC305LCD Master Station employs an integrated backlit color LCD VGA Display with 10.4 viewing area large enough to clearly display a great deal of information at once.

6 Introduction The Call Display (continued) Current calls are displayed in color with the highest priority calls listed first to quickly distinguish call urgency. Call types, such as ROUTINE, BATH, and EMERGENCY, are also spelled out. Room number, call station label, call type and call time are displayed on the left side of the screen.

7 Introduction The Call Display (continued) High priority STAT calls are listed on the right side of the screen. Locations of nurses and aides, as well as requests for nurse or aide presence, are also displayed on the right.

8 Introduction Master Station The water-resistant master station has quick-key access to the most-used functions. This compact unit with integral handset makes it incredibly easy to respond to calls.

9 Introduction Dome Lights Dome lights provide indication of call origin, priority and staff presence. Knowing the meaning of each dome light signal will allow you to respond correctly and quickly to a call. The next few slides show the dome light indicators for various call types.

10 Introduction White Lens The white lens indicates low to high priority calls, depending on flash rate. Steady on = Medium flash = Alternating red & white fast flash = Routine, personal attention, duty or staff Emergency, bath, priority, bed out or cord out Code call

11 Introduction Red Lens The red lens is associated with higher priority calls Slow flash = Fast flash = Alternating red & white fast flash = Monitor Fire (supplementary signal only if used) Code call

12 Introduction Green & Amber Lenses The green lens is associated with nurses, while the amber lens is associated with aides. Steady On = Slow Flash = Alternating green & amber fast flash = Nurse or aide present (when used with presence stations) Request for nurse or aide (issued at the master station) STAT

13 NC305LCD Master Station Operation This section covers many common functions of the nurse call system, with an emphasis on the NC305LCD master station. These functions include answering calls, setting bed station priority and privacy, paging staff and dispatching staff. It s easy to use and configure your master station to provide the best service and response for your patients.

14 NC305LCD Master Station Operation Answering a Call Method One: With a call on the screen, press the TALK button and release to listen, or pick up the handset and begin speaking you control the conversation. This method connects you to the highest priority and oldest call on the system (listed at the top of the display screen). Notice that the call line on the display screen is highlighted when connected.

15 NC305LCD Master Station Operation Answering a Call Method Two: Enter the room and bed number via the keypad to manually call a room or to answer a call out of sequence. A dialog box appears after the first number key is pressed. Press the TALK button and release to listen, or pick up the handset and begin speaking. Notice that the call line on the display screen is highlighted when connected.

16 NC305LCD Master Station Operation Calling Another Master Station Enter the master number (1 8) and then pick up the handset or press the TALK button to speak and release to listen.

17 NC305LCD Master Station Operation Bed Station Priority Three call priorities are available at every bed station. They are programmed at the master station using the PRIORITY key. Routine: Pers. Attn.: Priority: (default) White dome light steady on; slow tone at master station call can be reset at the master station after voice communication is established. White dome light steady on; slow tone at master station call must be reset at the calling bed station. White dome light slow flash; medium tone at master station call must be reset at the calling bed station.

18 NC305LCD Master Station Operation Hot Keys Call Priority Accommodate the specific needs of each patient: Use the PRIORITY key to change a station s call priority. Input the room and bed number you wish to change and then press the PRIORITY key. The display will change to PERS. ATTN., and then to PRIORITY and finally back to ROUTINE as you press the key repeatedly.

19 NC305LCD Master Station Operation Hot Keys Privacy With privacy on, the nurse master station cannot listen to the patient s room unless the patient initiates the call. If the call originates at the nurses master station, the nurse will not be able to hear the patient, but can make an announcement. Input the room and bed number you wish to change and then press the PRIVACY key. Do so again to remove privacy.

20 NC305LCD Master Station Operation Hot Keys Capture A master station may need to cover just one zone (area) during the day, and two or more zones at night. This reconfiguration is accomplished with only a few key strokes. Press the CAPTURE key. In the dialog box that appears, choose which zones the master needs to cover. Then press the ALPHA key and the # key to save the new setting.

21 NC305LCD Master Station Operation Hot Keys Alpha Room numbers may include alphabetic characters, such as A101. Use the ALPHA key to select these rooms. Press the ALPHA key. The red LED will light and all key presses will result in alphabetic characters until ALPHA is pressed again.

22 NC305LCD Master Station Operation Hot Keys Tone On Call tones audibly indicate the priority of incoming calls. The tone for a routine call can be silenced. Press the TONE ON key. The LED will turn off and the tone for the routine call will be silenced until a new call comes in. Tone on/off status is also indicated in the lower left of the video display.

23 NC305LCD Master Station Operation Hot Keys Nurse, Aide Easily dispatch staff to calling locations using the NURSE and AIDE keys. Answer the call at the master station, and if assistance is needed, press the NURSE, AIDE or both keys and then end the call. This causes the green and/or amber dome lights to flash (simultaneously, if both NURSE and AIDE are pressed). (continued on next slide)

24 NC305LCD Master Station Operation Hot Keys Nurse, Aide (continued) Ending the call removes it from the left of the master station screen. The staff request room number begins flashing under the NURSE or AIDE column on the right. When entering the room, the staff member presses the NURSE or AIDE presence switch. The dome lights and the master station indicators then change from flashing to steady, indicating presence in the room. (continued on next slide)

25 NC305LCD Master Station Operation Hot Keys Nurse, Aide (continued) When leaving the room, the staff member presses the NURSE or AIDE presence switch again, canceling all presence indicators. If presence stations are not used, the staff member presses the bed station s reset button to cancel all presence requests. The master station operator can see at a glance which calls still require assistance and where staff presence is registered.

26 NC305LCD Master Station Operation Hot Keys STAT Quickly upgrade a call from routine to the highest priority using the STAT key. Answer the call at the master station, and if emergency assistance is needed, press the STAT key and then end the call. This causes the green and amber dome lights to flash alternately, while a rapid tone sounds at the master and duty stations. (continued on next slide)

27 NC305LCD Master Station Operation Hot Keys STAT (continued) When entering the room, the staff member presses the NURSE or AIDE presence switch. The dome lights and the master station indicators then change to steady, indicating presence in the room. When leaving the room, the staff member presses the NURSE or AIDE presence switch again, canceling all presence indicators. If presence stations are not used, the staff member presses the bed station s reset button to cancel the STAT request.

28 NC305LCD Master Station Operation Hot Keys Page The audio PAGE key is used to make an announcement to staff via patient and duty stations. Press the PAGE key twice to page all stations assigned to the master or press the PAGE key and then a zone letter key to page a single zone or press the PAGE key, the ALPHA key, the NURSE or AIDE key, and then the # key to page staff-registered stations. (Feature available only with presence switches.)

29 NC305LCD Master Station Operation Hot Keys View Pressing the VIEW key displays the Station Information box. Enter a room and bed number to review the configuration of a specific room station, such as priority, privacy, assigned zones and paging. Then press the # key to view the next station s configuration.

30 NC305LCD Master Station Operation Hot Keys Follow The FOLLOW key allows the staff to receive call tone annunciation while in a patient s room. Method 1: Send calls to a specific room With no calls pending, enter the desired room number and then press the FOLLOW key. Go to that room. If another call is placed, the bed station s red RESET light will illuminate and a tone will sound. (This call indication can be silenced by pressing the bed station s RESET button.) Upon return to the master station, press the FOLLOW key to disengage the feature.

31 NC305LCD Master Station Operation Hot Keys Follow Method 2: Requires Nurse/Aide Presence Stations With no calls pending, press the FOLLOW key. Proceed to a room and press the nurse or aide registration button. If another call is placed, the bed station s red RESET light will illuminate and a tone will sound. To change rooms, press the staff registration button when leaving the room, go to another room and press its staff registration button. Press the button again when leaving the room. Upon return to the master station, press the FOLLOW key to disengage the feature.

32 Configuration Options These are the most frequently used functions of the master station. Later, we ll explore additional keys and programming functions. This next section shows the many equipment options that are available.

33 Configuration Options System Configuration Options Patient / Resident Room Central Equipment (CE)

34 Configuration Options Radio Pocket Paging A nurse call system that includes pocket pagers automatically pages the correct staff members with the room, bed number and call type of each incoming call. Custom paging is also available on the NC305LCD masters, using a computer keyboard connected to the master station. Press MENU, 6, # on the master station to switch to the keyboard. On the keyboard, press F1, 5, and then type the pager number, the message beep rate, type a message and press ENTER.

35 Configuration Options Patient Call Stations Patient Call Stations are available with or without voice intercom. Other options include integral pull cord; DIN or ¼" call cord jacks; and Hill-Rom Side Com adapter. Single and Dual DIN call cord jacks with voice intercom accommodate pillow speakers (used by nursing homes & hospitals Integral pull cord with voice intercom (used by assisted living facilities) ¼" call cord, no intercom (used by nursing homes & hospitals)

36 Configuration Options Call Cords With a variety of call cords available, the Tek- CARENC300 II nurse call system is accessible to all patients and tenants. Besides their nurse call and intercom functions, pillow speakers can control room lights, reading lights, TV and radio.

37 Configuration Options Peripheral Devices Patient call stations have inputs for all of these peripheral devices, and they accept inputs from smoke detectors and N.O. magnetic contacts. Dome lights are available with one, two or four bulbs for various applications. There s even a four-bulb supervised dome light that signals a fault if a bulb burns out. Emergency / Bath Call Switch with pull cord or pull down actuation. Also available in waterresistant and addressable versions. Nurse and Aide Presence Switch Code Call Switch with pull down actuation is supervised. Addressable version is also available.

38 NC305LCD Programming The next section describes some of the Tek-CARE NC300 II programming and customization features that are accessed using the MENU key.

39 NC305LCD Programming Custom Call Station Labels When a patient places a call, the patient s name or other descriptor is displayed on the master station monitor. Use the Program Custom Label function to enter each patient s name (up to 16 characters). Press MENU, 2, 2 Enter the room and bed number Press 5 to enter the label for bed #1, or Press 6 to enter the label for bed #2 Press ALPHA Type the desired label Press ALPHA and then press # repeatedly until the previous screen returns. Press RESET.

40 NC305LCD Programming Master Call Response A master station can be programmed to receive only certain calls high priority (emergency, code) calls, for example. For each master station, choose whether it will receive all or only some of the 12 call types. Press MENU, 2, 1, 5 For each call type shown, press 1 to receive calls (YES), press 0 to ignore calls (NO), or press # for no change. Press RESET

41 NC305LCD Programming Station Add/Delete Function If a call station is defective, the master station will display the problem and location. The defective station can be taken offline until it is repaired or replaced. (Call qualified service personnel.) Press MENU, 2, 2 Enter the room and bed number Press 2 Press 0 to place the station offline (NO); Press 1 to bring the station online (YES) Press # Press RESET

42 NC305LCD Programming Call Response Overtimes Call response overtime can be set for SERVICE REQUEST and ROUTINE, DUTY & STAFF call types. If a routine call is not responded to within the time limit, the call priority increases by one level and the call must be reset at the patient station. If a nurse/aide request goes overtime, the system places a routine call from that room, while continuing the nurse/aide request. Press MENU, 3, 2 Press 1 to set Staff, Routine & Duty call overtime; Press 7 to set Service Request call overtime. Enter number of minutes (00 12) and press #.

43 NC305LCD Programming Pager Zone & Call Type Assignments Radio Pocket Paging adds another communication level to the nurse call system. Specify which zones and which call types each pager will receive calls from. Press MENU, 2, 4, 1 Enter the pager number and press # Press ALPHA and then use the letter keys to select which zones and call types to assign to the pager. Press ALPHA, #, RESET

44 NC305LCD Programming Assign Pagers to Rooms Each room can have one or more radio pocket pagers specifically assigned to receive its calls. Press MENU, 2, 4, 2 Enter the room and bed number For each pager shown, press 1 to assign it to the room (YES), press 0 to remove it from the room (NO), or press # for no change.

45 NC305LCD Programming Password Protection With all these programming functions so easily available, it s important to password protect the system. Determine which menu items require a password with Set Password Requirements. Then add up to 20 usernames & passwords. Press MENU, 2, 5 to set password requirements. For each item shown, press 1 to require a password (YES), or press 0 if no password is needed (NO), or press # for no change. Press RESET. Press MENU, 2, 6 to set usernames and passwords. Enter the username and press #. Enter the password and press #. Enter the password again to confirm and press #. Press RESET.

46 This concludes the Tek-CARE NC300 II Microprocessor Nurse Call System In-Service Training Presentation. For your convenience, a quick reference guide is located in the pull-out drawer on the master station.

47 TekTone History Founded in 1973, TekTone designs and manufactures UL Listed nurse call, wireless nurse/emergency call, apartment entry, area of rescue assistance systems, and alert integration systems. TekTone has grown rapidly TekTone now serves these markets both nationally and internationally.

48 TekTone s North Carolina facility now serves as our world headquarters and production plant ISO 9001 Certified quality management system More than 75% of TekTone s products are made in North Carolina

49 324 Industrial Park Road Franklin, NC