HEADQUARTERS ARKANSAS WING CIVIL AIR PATROL UNITED STATES AIR FORCE AUXILIARY 2201 Crisp Drive Little Rock, AR (501)

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1 HEADQUARTERS ARKANSAS WING CIVIL AIR PATROL UNITED STATES AIR FORCE AUXILIARY 2201 Crisp Drive Little Rock, AR (501) CRISIS COMMUNICATIONS PLAN Introduction. IAW CAPR 190-1, Civil Air Patrol Public Affairs Program, Arkansas Wing maintains a Public Relations Crisis Communications Plan. This plan defines Public Relations procedures to guide Wing staff in response to an emergent event. Purpose and Need. CAP Regulation a(3) requires every CAP unit to develop a crisis communications plan to ensure a rapid and effective response during an emergency that may damage the organization s reputation if mishandled. Authority and Responsibility. This Crisis Communication Plan has been created in order to outline the mechanism by which the commander and other senior leaders within the Wing, Region and at CAP NHQ may be provided with timely information, guidance, advice and support regarding internal and external communications and messaging strategies during emergency or crisis situations involving Civil Air Patrol personnel. This plan augments, and does not supersede, the chain-of-command, Region or NHQ policies, Delegations of Authority, or Memorandums of Understanding. Goals and Objectives. The Crisis Communications Team is charged with developing and executing the release of information regarding any kind of non-standard incident in order to: Develop clear, concise, unified messages and message delivery strategies during a crisis. Provide timely, accurate and updated information to CAP leadership, members, stakeholders, the news media and the public. Protect the reputation and integrity of Civil Air Patrol by providing reasonable media access and by releasing clear, straightforward and honest information in accordance with CAP regulations and policies. Act proactively to head off or correct any misinformation or misperceptions regarding CAP and the event. Reasons for possible team activation. The team can be activated any time when perceived that a situation or incident has occurred or is developing involving the Wing or subordinate units which has the potential to attract the unplanned attention of stakeholders, the news media or the public, especially when it may cast CAP in an unfavorable light if not handled in a timely, honest and forthright manner. Examples include: Participation by CAP members from the Wing in response to a multi-state or national statewide emergency or natural disaster. A fatal accident to any participant in a CAP-sponsored activity within the Wing. A fatal accident involving a CAP member from the Wing participating in any CAP activity or emergency response within or outside the Wing. A serious accident involving an aircraft assigned to the Wing or any subordinate unit. Page 1 of 30

2 The arrest, incarceration, or charging of a felony or crime of a Wing CAP member. Initiation of team activation. Any member of the Wing staff, the Commander or Vice Commander of a subordinate unit, or any member of the Wing s Crisis Communications Team may initiate the process to activate the Wing s Crisis Communications Team at any time by contacting any member of the team. The team shall be considered to have been activated once a team member has had a chance to speak in person, by phone or by other means with the requesting party or when a team member has affirmatively responded to a text message or from the requesting party. Basic information to gather from the requesting party includes: Nature of crisis Date and time of event Synopsis of event Response actions taken Number and names of involved persons/assets Extent of damage Source of information Initial response. Upon activation, the requesting party will immediately provide a succinct briefing of the event to the member of the Crisis Communications Team who was contacted. Methods other than by text, such as or telephone, are preferred. The requesting party will be advised not to share information with others without further consultation with the Crisis Communications Team and to remain available for contact for at least 90 minutes for follow-up inquiries. The Wing Commander and PAO will determine if an official statement should be prepared and released. If warranted, they and the CCT will develop three talking points and prepare answers to specific questions that may be asked by the media or provided in the media statement (release). In some cases, it may be appropriate for CAP to make an initial announcement of an accident or incident. In others, it may be better to wait and "see if the media notices." Goals of first team meeting or call. The Team Lead, the requesting party, or both, will provide a succinct briefing to the assembled team members regarding the incident or event. Upon conclusion of the briefing, the Crisis Communications Team must decide whether circumstances warrant activation and are within the capabilities of the local team. If at the conclusion of the briefing the Crisis Communications Team determines that a management response of an Incident Management Team or Region staff is warranted, the Team Lead will make such a request to a member of the Region Staff. Multiple Crisis Communication Teams. Should a crisis have high severity or affect a large geographic area, Crisis Communications Teams (CCT) may be activated at multiple levels. The PAO at each level should coordinate promptly with higher headquarters when a CCT has been activated. When a determination is made as to who is the primary source for media information, other CCTs should provide support and be prepared to reinforce the same messages if contacted by the media. Page 2 of 30

3 Crisis Communications Team Ongoing Activities. During the course of the crisis, the PAO and CCT will provide the public and CAP membership with basic information and updates via news and social media, and provide directions on how to obtain further advice or information. Crisis Communications Team Recovery Period. The PAO will issue media updates as long as necessary, then scale back CCT activities as warranted. Upon termination of the crisis situation, the PAO will schedule a meeting of all key players to complete an After Action Report. The AAR will then be forwarded to the Wing Commander and other appropriate leaders, and to higher headquarters Public Affairs. CAP, media and primary stakeholder contacts. The Region will prepare and maintain a list of Region Command and Public Affairs staff and of major national media outlets with reporters and correspondents in the Region. Subordinate units are tasked with preparing and maintaining a contact list of all area news media outlets serving their home community, and of other important community stakeholders including local government and law enforcement officials. Contact information for the Crisis Communication Team is found in Section 3. This list will be updated annually by March 31 st or as staff changes mandate. Information distribution methods. The Wing has established the following media points to electronically distribute timely information to the public: Web site Facebook sparksnmagic@usa.net (Wing PAO) Approval, distribution and dissemination. This plan is effective upon review and approval of the Wing Commander. The latest version of the plan will be submitted to Region Public Affairs for annual review by March 31 st of each calendar year. Copies of the approved plan will be distributed to Wing staff members by April 30 th of each calendar year. Approved updates to the plan will be immediately distributed to members of the Crisis Communications Team, Region and NHQ. Annual Review. This plan is prepared by Arkansas Wing s Office of Public Affairs and submitted to the Arkansas Wing Commander for review by March 31 st of each calendar year, and becomes effective immediately upon his/her approval. Promulgation. This plan, upon approval of the Arkansas Wing Commander, will be made available on the arwingcap.org website for distribution. Submitted: 16 SEP 16 Approved: (date) Bradley W. Kidder, Jr., Capt, CAP ARWG Public Affairs Officer Art Formanek, Col, CAP ARWG Commander Page 3 of 30

4 Section 1: Crisis Communication Team Contact and Role List Crisis Communications Team Members: The following are the standing members of Arkansas Wing s Crisis Communication Team: Arkansas Wing Commander Arkansas Wing Chief of Staff Arkansas Wing Public Affairs Arkansas Wing Chaplain Arkansas Wing Director of Operations Arkansas Wing Director of Safety Contact information for the Crisis Communication Team is found in Section 3. The team may be augmented by other members from the Wing, Region, and National Headquarters as appropriate. Team Lead. The contacted Crisis Communications Team member will serve as the Team Lead until relieved of such duty by appropriate command authority. The Team Lead will make arrangements for and notify all standing team members and any other appropriate individuals and ask them to participate in a face-to-face meeting or conference call within 30 minutes of team activation. If fewer than three members of the Crisis Communications Team are available to participate in a meeting or conference call, the Team Lead will contact the Region Public Affairs Office and ask them to take over response to the incident or event from the Wing. Team Assignments. If the Crisis Communications Team decides to respond to the incident or event, the following decisions and assignments shall be accomplished: Select spokesperson Designate primary contact for Wing members Designate primary contact with Region staff Establish need for- and assignment of a family liaison Activation of an Incident Command Posts and/or Media Center Agreement on three bulleted statements to serve as initial talking points Determine time and method or location of next team meeting Page 4 of 30

5 Section 2: Command and Media Center Locations Incident Command Post and/or Media Center Locations. Public Affairs and Logistics Officers of all Squadrons and Flights in the Arkansas Wing are tasked with identifying locations in their home communities and nearby communities which could serve as Incident Command Posts or Media Centers. Squadron facilities in Arkansas are all of adequate size to accommodate minimum requirements in the event of Crisis Communication Team activation. The primary assembly point shall be at Arkansas Wing Headquarters in Little Rock unless otherwise designated by the Crisis Communication Team Leader. Squadron listing, by city: Fort Smith 83 rd Composite Squadron 5412 Airport Blvd Fort Smith Regional Airport (FSM) Hot Springs 40 th Composite Squadron 523 Airport Road, Suite B Memorial Field Airport (HOT) Jonesboro 120 th Composite Squadron 3901 Lindbergh Dr Jonesboro Municipal Airport (JBR) Little Rock 42 nd Composite Squadron and Arkansas Wing Headquarters 2201 Crisp Drive Clinton National Airport (LIT) Mountain Home 107 th Composite Squadron 6462 Hwy 126N Suite 3 Baxter County Airport (BPK) Pine Bluff 67 th Composite Squadron 817B Hangar Row Grider Field (PBF) Rogers 115 th Composite Squadron 5 Hammerschmidt Drive Rogers Municipal Airport (ROG) Russellville 102 nd Composite Squadron 1759 Airport Road, CAP Hangar Russellville Regional Airport (RUE) Texarkana 95 th Composite Squadron 550 Globe Ave Bldg 13 Texarkana Regional Airport (TXK) West Memphis 99 th Composite Squadron 990 N Missouri St Boys & Girls Club Page 5 of 30

6 Section 3: Crisis Communication Team / Primary Stakeholder Contact Lists (Updated annually by March 31 st or as staff changes mandate) LAST REVISION: 01 SEP 2016 Crisis Communications Team Commander Col Art Formanek, , , arformanek@yahoo.com Chief of Staff LtCol Larry Webster, , , hornets99compsq@aol.com Public Affairs Capt Brad Kidder, , , sparksnmagic@usa.net Maj Blake Sasse, , , bsasse@sbcglobal.net Chaplain LtCol Larry Killian, , , ldkillian@gmail.com Director of Operations Capt Phil Robertson, , , phllipr3@sbcglobal.net Director of Safety LtCol Joel Buckner, , , jbuckner.05@comcast.net CAP, Media and Primary Stakeholder Contact List Arkansas Wing Qualified Incident Commanders: LtCol Bobby Allison, , , r.m.allison@att.net LtCol Joel Buckner, , , jbuckner.05@comcast.net Col Thommie Herndon, , , tdherndon@sbcglobal.net LtCol Marchelle Jones, , , arwingcap@sbcglobal.net LtCol Thomas Rea, , , tomrea777@gmail.com LtCol Richard Smith, , , redsmith@sbcglobal.net Arkansas Wing Command and Staff: Commander (ARWG/CC): Col Art Formanek, , , arformanek@yahoo.com Vice Commander (ARWG/CV): Maj Rusty Henderson, , , rusty121057@gmail.com Chief of Staff (ARWG/CS): LtCol Larry Webster, , , hornets99compsq@aol.com Public Affairs (ARWG/PA): Capt Brad Kidder, , , sparksnmagic@usa.net Maj Blake Sasse, , , bsasse@sbcglobal.net Safety (ARWG/SE): LtCol Joel Buckner, , , jbuckner.05@comcast.net Emergency Services (ARWG/DOS): LtCol Bobby Allison, , , r.m.allison@att.net Communications (ARWG/DC): Maj William Leeper, , , wleeper@icloud.com Page 6 of 30

7 Operations (ARWG/DO): Capt Phil Robertson, , , Standardization & Evaluation (ARWG/DOV): Capt Mike Lain, , , Finance (ARWG/FM): LtCol Reba Wingfield, , , Wing Administrator (ARWG/WA): 2Lt Nancy Carver, , , Chaplain (ARWG/HC): LtCol Larry Killian, , , Health Services (ARWG/HS): Maj James Bryan, , , Information Technology (ARWG/IT): Maj Ron Wingfield, , Services Coordinator: LtCol Marchelle Jones, , , Legal Officer (ARWG/JA): Maj Claude Hawkins, , , Inspector General (ARWG/IG): Maj John Brandon, , , CAP Southwest Region: Commander (SWR/CC): Col Mark Smith, Public Affairs (SWR/PA): LtCol Arthur Woodgate, , Safety (SWR/SE): LtCol John Kruger, Emergency Services (SWR/DOS): Maj Stephen Robertson, Communications (SWR/DC): Col Gilbert Day, Operations (SWR/DO): Col Doug Alexander, , , Standardization and Evaluation (SWR/DOV): Maj Stephen Hundley, Chaplain (SWR/HC): LtCol Ronny Whitt, Health Services (SWR/HS): LtCol Fidelia Newell, CAP National Headquarters: National Operations Center (NOC) ext 300, Page 7 of 30

8 Government and Military: Air Force Rescue Coordination Center (AFRCC) , Arkansas Department of Emergency Management (ADEM) Whitney Green (PAO), , Arkansas State Police Bill Sadler (PIO), , Arkansas Governor s Office Asa Hutchinson, Governor J. R. Davis (PAO), , jr.davis@governor.arkansas.gov Arkansas National Guard LtCol Joe Lynch (PAO), , joe.f.lynch.mil@mail.mil Arkansas Game and Fish Commission (AGFC) Keith Stephens, , keith.stephens@agfc.ar.gov Media Contact List: See Page 27 Page 8 of 30

9 Section 4: Crisis Scenarios & Action Plans for Response External information to be provided to the media should be placed on the wing website and/or appropriate subordinate unit websites, concurrently with the release of information to the media. If representatives of the media inquire, CAP should make a prompt response and never answer, "No comment." The Commander and PA should continue to work with local media. Tell the truth. Speak favorably regarding the strengths of CAP and of CAP s training and safety programs, including specialized review/training for working with cadets and flying CAP aircraft. CAP Public Affairs Talking Points Fatalities or serious injuries sustained by CAP members. Messages regarding injuries or fatalities (confirmed by proper Authorities) should NEVER be made public without verification that family members have been notified. Adapt these general talking points as appropriate to the specific accident or incident. In many cases, the primary comments will be all that need be said. Additional information should be provided only if asked. 1. Our hearts go out to the families of the members involved, and to all of the CAP members in [where the members are from] who work hard to serve their state and country with a professional level of skill, even though they are volunteers. 2. CAP has an outstanding Flying Safety Record about one third of the number of accidents in the general aviation community per 100,000 hours flown. Additional information, only if asked to elaborate: When you consider that CAP's missions are typically flown only 1,000 feet above the ground, leaving little time to react in an emergency situation, CAP's low accident rate is even more significant. Though CAP flies in a high-risk environment, one of the reasons our accident rate is so low is because we have successfully used ORM or operational risk management a technique developed by the Air Force safety community and eagerly adopted by CAP. CAP s 2011 accident rate of only.98 per 100,000 flying hours demonstrated CAP pilots was more than 6 times better than the rate for General Aviation overall. The low accident rate is due to continuous proficiency training. Every one of our pilots takes a flight safety check at least annually, and they are evaluated on their skills for flying mission profiles biennially. We have a safety education program whereby both aircrew and non-aircrew are briefed on safety issues during monthly safety meetings. Page 9 of 30

10 Also, every CAP wing is given an evaluation on its ability to perform search and rescue/disaster relief missions biennially. 3. CAP aircrews are absolute professionals and highly trained in all aspects of aerial search and rescue. Additional information, only if asked to elaborate: Aerial search and rescue is clearly a demanding mission, given the requirement to fly typically only 1,000 feet above the ground. However, our aircrew members fully understand the dangers associated with SAR missions and train hard to minimize them, but they consider their duties to be critical. Over the years, CAP has been credited with saving on average about 75 lives annually. 4. Civil Air Patrol maintains its aircraft rigorously to standards that meet or exceed FAA standards. The maintenance is timely, thorough and carried out by FAA-certified mechanics CAP-wide. Bottom line CAP maintenance policies are stricter or as strict as general aviation standards in America, with greater emphasis placed on regular aircraft inspections throughout the fleet. 5. There is no way I could speculate on what may have caused this to happen. I am sure it will be the subject of an official investigation. Additional information, if asked to elaborate: Do NOT be trapped into discussing possible or hypothetical causes or explanations for what happened. Rather, go back to point #1 the investigation WILL happen, and meanwhile, our big concern is for the families and fellow members of the people killed/injured. Note: Do not feel that you must rush an answer. If you have to pause 10 seconds after the question is asked to formulate your answer, no problem. Remember that TV stations, in particular, will probably only use 10 or 15 seconds worth of your actual words, anyway. Page 10 of 30

11 Anticipated Crisis Scenarios: Natural Disasters o Tornadoes: Arkansas is located within the US tornado belt and experiences cyclonic- and straight-line wind damage almost annually, often involving property and infrastructure damage, injuries, and fatalities. o Floods: The Arkansas River courses across the state from Fort Smith to a confluence with the Mississippi River at Napoleon, Ark. Rains, snowmelt, and seven tributaries in Colorado, Kansas, Oklahoma and Arkansas feed the river. The McClellan-Kerr navigation system maintains river levels and flow rates through a series of 17 dams. Saturation of the system is increasingly frequent. Arkansas also hosts many state parks and waterways that are subject to flash flooding resulting in missing persons and infrastructure damage. Missing Aircraft, Vehicles or Persons o Electronic air and ground searches o Visual airborne searches. o ELT locating and disarming. o Airborne Radio repeater services ( Highbird ). Accidents Involving CAP members o Aircraft or vehicle accident with no- or minor injuries o Aircraft or vehicle accident with serious injuries or death Personnel Event o Senior/Cadet fraternization o Misuse of CAP- and assigned assets Page 11 of 30

12 Crisis Scenario and Media Template Death of a Member Information to be Collected and Reported o Incident synopsis, including what/where/when. o How many members are deceased and injured? o Membership status? (cadet/senior) o Did they die as part of a CAP activity or mission? o Names of non-cap members involved in the incident. o What lifesaving efforts were made to protect the members? o What safety mechanisms have been engaged to prevent further death or injury? (such as activity cancelled, aircraft grounded) o Has the family been notified? o When was the inspector general, region counsel, or national notified? o Were psychological support efforts given to family, friends, peers, or witnesses? o Obtain information given to the press, including copies of notes or releases. Talking Points o Member has died. o The activity that the member was involved in when the death occurred. o Number of people killed and injured. o Cause is under investigation. o Safety is a priority for CAP. o Names and personal information withheld to respect the member s privacy and/or to notify the next of kin. o CAP is assisting local authorities. o Schedule of next release or assurance that more information is coming. o Background information on CAP and its missions. Page 12 of 30

13 Crisis Scenario and Media Template Loss or Major Damage to CAP Aircraft Information to be Collected and Reported o Incident synopsis, including what/where/when. o How many members are deceased and injured? (see Death of a Member template if applicable) o Membership status? (cadet/senior) o Names of non-cap members involved in the incident. o Was the aircraft being flown for a CAP mission/activity? o Was the aircraft in flight when the incident occurred? o What safety mechanisms have been engaged to prevent further death or injury? (such as activity cancelled, aircraft grounded) o What safety mechanisms were in place to avoid such an incident? o Has the family been notified? o When was the inspector general, region counsel, or national notified? o Were psychological support efforts given to the family, member s friends, peers, or witnesses? o Obtain information given to the press, including copies of notes or releases. Talking Points o Type of aircraft and location of incident. o Number of crew and passengers on the aircraft and their condition. o Mission or activity for which the aircraft was being used. o Cause is under investigation. o Safety is a priority for CAP. o More information will be given as it develops. o Background information about CAP and its missions. Page 13 of 30

14 Pre-scripted Media Release Template Loss of Aircraft CIVIL AIR PATROL ARKANSAS WING January 1, 2016 FOR IMMEDIATE RELEASE Headline [LITTLE ROCK, Ark.] On [DATE] a Civil Air Patrol aircraft was involved in an accident while participating in [ACTIVITY/MISSION]. The crew, including [NUMBER OF SENIOR MEMBERS AND CADETS], [WERE NOT INJURED/WERE INJURED AND TREATED/WERE KILLED] in the incident. The cause of the accident is under investigation and CAP will continue to assist local authorities and the National Transportation Safety Board. [IF INJURED/DECEASED] Information about the members [INJURED AND/OR KILLED] is being withheld [DUE TO PRIVACY CONCERNS AND/OR FAMILY NOTIFICATION]. As safety is the top priority in Civil Air Patrol, [THE DAMAGED AIRCRAFT IS GROUNDED/FLIGHT OPERATIONS HAVE BEEN SUSPENDED/ALL AIRCRAFT ARE BEING INSPECTED]. ]. Further information will be released as it becomes available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit for more information. CAP Contact: Capt Brad Kidder, (479) , sparksnmagic@usa.net capvolunteernow.com gocivilairpatrol.com capmembers.com Page 14 of 30

15 Crisis Scenario and Media Template Van/Vehicle Accident Information to be Collected and Reported o Incident synopsis, including what/where/when. o How many members are deceased and injured? (see Death of a Member template if applicable) o Membership status? (cadet/senior) o Names of non-cap members involved in the incident. o Was the aircraft in flight when the incident occurred? o Was the aircraft being flown for a CAP mission/activity? o What safety mechanisms have been engaged to prevent further death or injury? (such as activity cancelled, aircraft grounded) o What safety mechanisms were in place to avoid such an incident? o Has the family been notified? o When was the inspector general, region counsel, or national notified? o Were psychological support efforts given to the family, member s friends, peers, or witnesses? o Obtain information given to the press, including copies of notes or releases. Talking Points o Type of aircraft and location of incident. o Number of crew and passengers on the aircraft and their condition. o Mission or activity for which the aircraft was being used. o Cause is under investigation. o Safety is a priority for CAP. o More information will be given as it develops. o Background information about CAP and its missions. Page 15 of 30

16 Pre-scripted Media Release Template Van/Vehicle Accident CIVIL AIR PATROL ARKANSAS WING January 1, 2016 FOR IMMEDIATE RELEASE Headline [LITTLE ROCK, Ark.] On [DATE] a Civil Air Patrol vehicle was involved in an accident while participating in [ACTIVITY/MISSION]. The passengers, including [NUMBER OF SENIOR MEMBERS AND CADETS], [WERE NOT INJURED/WERE INJURED AND TREATED/WERE KILLED] in the accident. The cause of the accident is under investigation and CAP will continue to assist local authorities. [IF INJURED/DECEASED] Information about the members [INJURED AND/OR KILLED] is being withheld [DUE TO PRIVACY CONCERNS AND/OR FAMILY NOTIFICATION]. As safety is the top priority in Civil Air Patrol, [VEHICLES TAKEN OUT OF SERVICE/VEHICLES WILL BE INSPECTED/OTHER MITIGATIVE RESPONSE]. Further information will be released as it becomes available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit for more information. CAP Contact: Capt Brad Kidder, (479) , sparksnmagic@usa.net capvolunteernow.com gocivilairpatrol.com capmembers.com Page 16 of 30

17 Crisis Scenario and Media Template Member Injury Information to be Collected and Reported o Incident synopsis, including what/where/when. o How many members are deceased and injured? (see Death of a Member template if applicable) o Membership status? (cadet/senior) o Was the incident caused by a vehicle or aircraft owned or operated by CAP members? o Were they injured as part of a CAP activity? o What first aid efforts were made to protect the members and were they sent to hospital or o Who is the primary care physician? o Names of non-cap members involved in the incident. o What safety mechanisms have been engaged to prevent further death or injury? (such as activity cancelled, aircraft grounded) o Has the family or parent been notified? o When was the inspector general, region counsel, or national notified? o Obtain information given to the press, including copies of notes or releases. Talking Points o Number of people inured o What happened to preserve life and mitigate injuries? o Mission/activity where incident occurred. o Background information on event and its safety protocols/equipment. o Background information about CAP and its missions. o Safety is a priority for CAP. o More information will be given as it develops. o Personal information withheld for privacy reasons. o Cause under investigation and CAP is cooperating with local authorities Page 17 of 30

18 Pre-scripted Media Release Template Member Injury CIVIL AIR PATROL ARKANSAS WING January 1, 2016 FOR IMMEDIATE RELEASE Headline [LITTLE ROCK, Ark.] On [DATE] an accident occurred that caused the injury of [NUMBER OF INJURED] of our [CADET AND/OR SENIOR] members. The incident occurred during [ACTIVITY/MISSION]. The [CADETS AND/OR SENIOR MEMBERS] were [PROVIDED FIRST AID AND/OR SENT TO THE HOSPITAL]. Information on the injured members is being withheld due to privacy concerns. The cause of the accident is under investigation and Civil Air Patrol s Inspector General Office will continue to assist local authorities. As safety is the number one priority of the Civil Air Patrol, [ACTIVITY CANCELLED/NEW SAFETY PROCEDURES/OTHER MITIGATIVE ACTIONS]. ]. Further information will be released as it becomes available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit for more information. CAP Contact: Capt Brad Kidder, (479) , sparksnmagic@usa.net capvolunteernow.com gocivilairpatrol.com capmembers.com Page 18 of 30

19 Crisis Scenario and Media Template Cadet Protection Policy Training Violation Information to be Collected and Reported o Incident synopsis, including what/where/when. o When were parents/guardians contacted? o When were local authorities notified? o When was the inspector general, region counsel, or national notified? o Names of non-cap members involved in the incident. o Obtain information given to the press, including copies of notes or releases. o What other response has occurred? (member restrictions, cadet requiring medical attention, arrest of a senior member) Talking Points o CAP takes protecting our cadets very seriously. o Information on the Cadet Protection Policy and required staff training. o Senior members undergo FBI background checks before membership. o Parents have been notified. o CAP is cooperating with local authorities and investigating internally through the Inspector General process. o To protect both the accused and the cadet(s) involved, the officer is suspended from further CAP activity until the investigation is complete. o Personal details withheld for privacy reasons and due to the ongoing investigation. o Safety is a priority for CAP. o Background information about CAP and its missions, particularly the cadet program. o More information will be given as it develops. Page 19 of 30

20 Pre-scripted Media Release Template Cadet Protection Violation CIVIL AIR PATROL ARKANSAS WING January 1, 2016 FOR IMMEDIATE RELEASE Headline [LITTLE ROCK, Ark.] A report of abuse against a Civil Air Patrol cadet has occurred. Civil Air Patrol takes accusations of abuse seriously and we are investigating the matter internally through our Inspector General, as well as cooperating with local authorities. The [PARENTS/GUARDIANS] of the [CADET/CADETS] have been notified of the allegation. As a matter of policy, the accused member has been suspended from further CAP activities pending results of the investigation, to protect both the accused member as well as the cadet membership. [ALSO ADD ANY OTHER MITIGATIVE ACTION (E.G. ACTIVITY CANCELLATION)] Prior to serving in Civil Air Patrol, each adult member receives a background check through the Federal Bureau of Investigation. Prior to participating in activities, adult members complete Cadet Protection Policy Training which includes an explanation of CAP s zero-tolerance policy of abuse of any kind, including verbal, physical, emotional and psychological abuse, as well as hazing. Each adult member is also taught procedures to follow in the event of an accusation. Before any overnight activity, a Required Staff Training session is required of all senior members and cadet staff to further discuss abuse and hazing prevention. Due to the sensitive nature of this incident and the ongoing investigation, the personal information of both the accused and the [CADET/CADETS] are being withheld. Further information will be released as it becomes available. OR [LITTLE ROCK, Ark.] A report of abuse against a senior member of Civil Air Patrol has occurred. Civil Air Patrol takes accusations of abuse seriously and we are investigating the matter internally through our Inspector General, as well as cooperating with local authorities. As a matter of policy, the accused member has been suspended from further CAP activities pending results of the investigation, to protect both the accused member as well as other members. [ALSO ADD ANY OTHER MITIGATIVE ACTION (E.G. ACTIVITY CANCELLATION)] Prior to serving in Civil Air Patrol, each adult member receives a background check through the Federal Bureau of Investigation. Prior to participating in activities, adult members complete Cadet Protection Policy Training which includes an explanation of CAP s zero-tolerance policy of abuse of any kind, including verbal, physical, emotional and psychological abuse, as well as hazing against any member. Each adult member is also taught procedures to follow in the event of an accusation. Before any overnight activity spanning four or more nights, a Required Staff Training session is required of all senior members and cadet staff to further discuss abuse and hazing prevention. Due to the sensitive nature of this incident and the ongoing investigation, the personal information of both the accused and the [SENIOR MEMBER/MEMBERS] are being withheld. Further information will come as it is available. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit for more information. CAP Contact: Capt Brad Kidder, (479) , sparksnmagic@usa.net capvolunteernow.com gocivilairpatrol.com capmembers.com Page 20 of 30

21 Crisis Scenario and Media Template Abuse/Harassment/Discrimination Information to be Collected and Reported o Incident synopsis, including what/where/when. o When were local authorities contacted? o When was the inspector general, region counsel, or national notified? o Names of non-cap members involved in the incident. o Obtain information given to the press, including copies of notes or releases. o What other response has occurred? (member restrictions, cadet requiring medical attention, arrest of a senior member) Talking Points o CAP has no tolerance with abuse/harassment/discrimination. o CAP is cooperating with local authorities and investigating internally through the Inspector General process. Page 21 of 30

22 Pre-scripted Media Release Template (other) Damage or Injury from Natural Event CIVIL AIR PATROL ARKANSAS WING January 1, 2016 FOR IMMEDIATE RELEASE Headline [LITTLE ROCK, Ark.] On [DATE] an [TYPE OF NATURAL DISASTER] occurred that caused [INJURY OR DAMAGE] to [MEMBERS OR PROPERTY]. The [CADETS AND/OR SENIOR MEMBERS] were [PROVIDED FIRST AID AND/OR SENT TO THE HOSPITAL]. Information regarding the injured members is being withheld due to privacy concerns. The [PROPERTY DAMAGE] has resulted in the [CLOSURE OF FACILITY UNTIL WHAT DATE/INSPECTION]. As safety is the number one priority of the Civil Air Patrol, [ACTIVITY CANCELLED/NEW SAFETY PROCEDURES/OTHER MITIGATIVE ACTIONS]. Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force s Total Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90 percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol s 56,000 members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember, honor and teach about the sacrifices of U.S. military veterans. Visit for more information. CAP Contact: Capt Brad Kidder, (479) , sparksnmagic@usa.net capvolunteernow.com gocivilairpatrol.com capmembers.com Page 22 of 30

23 Section 5: Crisis Response Kit Contents Crisis Materials. The Public Affairs Officer shall maintain documents necessary to assist in the management of a crisis response, containing the following: This plan and the plans of subordinate units. Team roster. Contact information for all Squadron Commanders, relevant Wing staff members Current media list CAP Fact Sheets Page 23 of 30

24 Mission # Open Date: Fact Type Facts for this mission Original Source of Fact CAP member who talked with source Fact Approved For PIO s: Date/Time CAP activated & By Whom Initial Release Follow-up release Daily Summary Release Release after made public by others Final Summary Release X X X X X Aircraft Type (single/double engine airplane, helicopter, etc.) X X X X X Aircraft Make/Model, People Capacity X X Aircraft N-number Aircraft Route and/or General search area and/or counties searched Released only if IC feels that this may help in the search (for example if want FBOs over large area to check their records to see if plane came through) X X X X X Number of Persons on Board X X X X Names of Persons on Board (while search ongoing) X X Owner of plane (If company owned and different from POB s name) X X Page 24 of 30

25 Fact Type Facts for this mission Original Source of Fact CAP member who talked with source Fact Approved For PIO s: Initial Release Follow-up release Daily Summary Release Release after made public by others Aircraft Route X X X X X Final Summary Release Purpose of Flight X X X X X Last Known Point & Time Of LKP, Destination, Expected Arrival X X X X Flight Plan Filed? X X X X ELT Signal Heard? X X X X How & when was aircraft reported missing? X X X X CAP Assets Involved (# planes, ground teams, total personnel, general CAP SAR techniques) CAP Effort (# of ground/air sorties) X X X X X X X X Agencies Cooperating With CAP X X X X General Plans for Next Day Actions (# CAP planes expected, other agencies, etc.) X Page 25 of 30

26 Fact Type Facts for this mission Original Source of Fact CAP member who talked with source Fact Approved For PIO s: Initial Release Follow-up release Daily Summary Release Release after made public by others Time of Aircraft Find X X X X Final Summary Release Location of aircraft find (general vicinity) X X X X Cause of accident, description of accident site, etc. CAP Members should not speculate on any of these issues and should be referred to NTSB If all POBs found alive, release of names and fate, if confirmed by law enforcement If all survived, where have they been taken for treatment? X X X X X X X X If no survivors or some survived and some didn t, release of gen. condition (ex. 1 injured, 1 dead) X X Names of Deceased What led to find (spotted from air, tip from public, etc.) Who located aircraft? (If CAP, crew names, unit) (for other agencies just agency name) What agency is in charge of crash site? Released by CAP only if verified by law enforcement authorities and only if CAP members have personally discussed this with next of kin (for example, if they are at mission base) X X X X X X X X X X X X Page 26 of 30

27 Media Contact List 01 September 2016 Contact Name Outlet Name Title Phone Contact City Marsh, Dan Arkadelphia Daily Siftings Herald Online Web Site Editor 1(870) Arkadelphia AR Bahm, Carolyn Bartlett Express Editor (901) Bartlett TN Roberts, Angelia Batesville Daily Guard Online Managing Editor and Online Editor (870) Batesville AR Jones, Ross Batesville Daily Guard Online Web Site Editor 1(870) x10 Batesville AR Throne, Tom Weekly Vista - Online, The Managing Editor and Online Editor tthrone@nwaonline.com (479) Bella Vista AR Sexton, Jim Carroll County News Advertising Sales Representative carrollcountynews@cox-internet.com 1(870) Berryville AR Bell, David Carroll County News Chief Photographer photos@cox-internet.com (870) Berryville AR Kuykendall, Kristal Carroll County News Managing Editor citizen.editor.eureka@gmail.com 1(870) Berryville AR Loftis, Scott Carroll County News Managing Editor carrollcountynews@cox-internet.com (870) Berryville AR Moore, Bob Carroll County News Publisher b.moore@cox-internet.com 1(870) x15 Berryville AR Weld, Andy Blytheville Courier News Online Web Site Managing Editor aweld@couriernews.net 1(870) Blytheville AR Wylie, Margaret Johnson County Graphic Online Managing Editor mgwylie@thegraphic.org (479) Clarksville AR Adornetto, Carole Arkansans Ask - Arkansas Educational Television Network Executive Producer cadornetto@aetn.org (501) Conway AR Weatherly, Allen KTEJ-TV General Manager aweatherly@aetn.org 1(501) Conway AR Atkinson, Kathy KTEJ-TV Program Director katkinson@aetn.org 1(501) Conway AR Stahl, Nick Log Cabin Democrat Online Web Site Director nicolas.stahl@thecabin.net 1(501) Conway AR Beelman, Maud Associated Press - Little Rock Bureau News Editor, South Central Region mbeelman@ap.org 1(501) Dallas TX Leach, Dale Associated Press - Little Rock Bureau Regional Director & Bureau Chief dleach@ap.org 1(972) Dallas TX Curtman, Randal El Dorado News-Times Online Managing Editor rcurtman@eldoradonews.com 1(870) El Dorado AR Brence Mendenhall, Lisa KFTA-TV Assistant News Director lbrence@knwa.com 1(479) Fayetteville AR Wooten, Tevin KFTA-TV Journalist twooten@knwa.com 1(479) Fayetteville AR Thomas, Brook KFTA-TV News Director bthomas@knwa.com (479) Fayetteville AR Houston, Marty KFTA-TV Station Manager mhouston@myfox24.com 1(479) Fayetteville AR Dodson, Julia KNWA News Today - KNWA-TV Executive Producer jdodson@knwa.com 1(479) Fayetteville AR Brence Mendenhall, Lisa KNWA-TV Assistant News Director lbrence@knwa.com 1(479) Fayetteville AR Ashley, Amanda KNWA-TV Content Manager aashley@knwa.com (479) Fayetteville AR Wooten, Tevin KNWA-TV Journalist twooten@knwa.com 1(479) Fayetteville AR Thomas, Brook KNWA-TV News Director bthomas@knwa.com 1(479) Fayetteville AR Hickman, Sarah KNWA-TV Special Projects Coordinator shickman@knwa.com 1(479) Fayetteville AR Fort, Caleb Northwest Arkansas Democrat Gazette Online Online Editor cfort@nwaonline.com 1(476) Fayetteville AR Jones, Matt Northwest Arkansas Democrat Gazette Online Online Sports Editor mjones@mwaonline.com (479) Fayetteville AR Costa, Mat Northwest Arkansas Democrat Gazette Online Web Site Director mcosta@nwaonline.com 1(479) x6454 Fayetteville AR Owens, Kendall Forrest City Times Herald Online General Assignment Reporter and Online Editor fctimes@thnews.com (870) Forrest City AR Wirski, Mary Forrest City Times Herald Online Web Site Editor mwirski@thnews.com 1(870) Forrest City AR Hale, Amanda 5 News at 10 PM - KFSM-TV Executive Producer amanda.hale@kfsm.com (479) Fort Smith AR Hale, Amanda 5 News at 5 PM - KFSM-TV Executive Producer amanda.hale@kfsm.com (479) Fort Smith AR Hale, Amanda 5 News at 6 PM - KFSM-TV Executive Producer amanda.hale@kfsm.com (479) Fort Smith AR Hale, Amanda KFSM-TV Executive Producer amanda.hale@kfsm.com (479) Fort Smith AR Comer, Van KFSM-TV General Manager van.comer@kfsm.com 1(479) Fort Smith AR LaCrue, Mark KFSM-TV General Sales Manager mark.lacrue@kfsm.com 1(479) Fort Smith AR Henry, Larry KFSM-TV Managing Editor and Political Reporter larry.henry@kfsm.com (479) Fort Smith AR Shelly, Dave KFSM-TV Public Service Director dave.shelly@kfsm.com 1(479) Fort Smith AR Lanning, Curt KFSM-TV Web Content Producer curt.lanning@kfsm.com (479) Fort Smith AR Palmer, Deborah KHBS-TV Online Advertising Sales Manager dpalmer@hearst.com 1(479) Fort Smith AR Hansen, Judith Times Record Online Editor and Online Editor jhansen@swtimes.com (479) Fort Smith AR Lynch, Tara Times Record Online Online Advertising Sales Manager tlynch@swtimes.com 1(479) Fort Smith AR Marquez, Steve Times Record Online Web Site Editor smarquez@swtimes.com 1(479) Fort Smith AR Lucariello, Kathryn Carroll County News Holiday Island and Western Carroll County Reporter ccnhi@cox-internet.com (479) Holiday Island AR Pascall, Jane Homer Tribune Online Web Site Editor jpascall@homertribune.com 1(907) Homer AK Gray, Katy Newton County Times Advertising Sales Representative katyg@harrisondaily.com 1(870) Jasper AR Dezort, Jeff Newton County Times Editor jeffd@newtoncountytimes.com (870) Jasper AR Page 27 of 30