SECTION 5 REFINERY EMERGENCY RESPONSE ORGANIZATIONS

Transcription

1 SECTION 5 REFINERY EMERGENCY RESPONSE ORGANIZATIONS 5.1 Emergency Management Team Emergency Response Team General Emergency Response Team Considerations Murphy Oil U.S.A., Inc. Emergency Response Team Interface with Federal, State and Local Agencies Incident Command System Command Center Communications Equipment/Procedures Communications Equipment Radio Procedures 7 Figure Superior Refinery Emergency Management Team Organization Superior Refinery Emergency Management Team Job Descriptions 9 October 2000 Page 5-1

2 5.1 EMERGENCY MANAGEMENT TEAM MOUSA has organized an Emergency Management Team that encompasses all aspects of emergency response management. The Emergency Management Team is applicable for all types of emergencies and uses the Incident Command System. The system is designed to allow for a transition from a small incident to a large incident with minimal adjustment. The Incident Commander is responsible for activating additional positions of the Team as the need arises. Until such time that a particular Team position is filled, all functions associated with that position remain the responsibility of the Incident Commander. FIGURE 5.1 illustrates the structure of the Team. This structure assumes the size and/or nature of the emergency requires the activation of the full scale emergency response organization. In small incidents, one person may serve in several, or all, functional areas. Also illustrated in this figure are various agencies who may be involved in the response and how they may be incorporated into Murphy=s Emergency Management Team. FIGURE 4.1 identifies EMT personnel. Duties for each team position are described in SECTION 5.8. Division/Group Supervisors and Staging Area Managers, if activated, will mobilize to the spill site. In addition, the Safety Officer, who will report to the Command Center, will designate an individual to assume the role of Site Safety Officer. The Site Safety Officer will then mobilize to the spill site. Their expected arrival time is 30 minutes depending upon their location at the time of the incident. All other members of the response team will mobilize to the Refinery Command Center. 5.2 EMERGENCY RESPONSE TEAM The primary focus of the MOUSA Emergency Response Team (ERT) is to minimize personal injury, property damage and community impact of emergency incidents. The ERT consists of Refinery personnel who are extensively trained to respond to fires, injuries, and high rise and confined space rescue. The ERT will be called upon as the primary responders for these types of emergencies. The ERT may also be complimented by local emergency service organizations (fire, police, mutual aid groups) to handle large scale emergencies. Procedures which define the activities of the team, the equipment to be brought to the incident and the roles team members will assume in the response efforts are included in SECTION 5. ERT members are identified in SECTION General Emergency Response Team Considerations When possible, ERT members must be released from their normal work activities to respond to emergencies when requested to do so or when a general emergency announcement is made. October 2000 Page 5-2

3 If sufficient ERT members are not available on site at the time of the incident to respond safely, additional members will need to be called out. The Refinery=s number two call-out list contains the names of team members who have been trained in these areas. Any time the ERT is activated for an emergency involving a fire or a hazardous material release with the potential for ignition of the material, team members should respond fully outfitted in appropriate PPE with both the refinery foam/water pumper fire truck and the Emergency Support Vehicle (ESV). In any response to an emergency, regardless of type, the first priority of the responders is to their own personal safety. All appropriate measures to protect the health and safety of the responder must be taken before entering the vicinity of the emergency. The remaining priorities, in order of importance, of emergency responders is to other responders, other involved personnel and to the environment, community and equipment. ERT members must not participate in response activities in a manner that is contrary to the safe response practices covered in their training. All responses will be followed by an incident critique to evaluate the response and to improve future responses. 5.3 MURPHY OIL U.S.A., INC. EMERGENCY RESPONSE TEAM The MOUSA Corporate ERT has been created and organized to plan for and assist in emergency response operations that are beyond the capabilities of the Superior Refinery Oil Spill Management Team, or that may have a significant impact on Company assets or public image. This group has decision making responsibility for continued operation or shut down of the facility based on the situation at hand and/or the advice of the Superior Refinery Incident Commander. The MOUSA Emergency Response Team provides support to the Superior Refinery decisions to protect the public, environment, and Company property. The organizational structure of the MOUSA Emergency Response Team and identification of personnel that comprise this team are included in MOUSA=s Corporate Emergency Response Plan. October 2000 Page 5-3

4 5.4 INTERFACE WITH FEDERAL, STATE AND LOCAL AGENCIES The Unified Command Structure will be used as a method of integrating federal, state and local Agencies with Murphy=s Emergency Management Team. The purpose of this system is to organize the variety of Agencies that may be involved in a response into a consistent team that performs their duties in a concerted, unified effort. The Unified Command Structure consists of the Federal On-Scene Coordinator (FOSC), State On-Scene Coordinator (SOSC) and the Murphy Incident Commander. These entities will share decision-making authority as Incident Commanders in the Command Center and will consult with each other regarding emergency management issues. These entities will jointly establish response objectives and priorities. The FOSC will either be the EPA or U.S. Coast Guard, depending upon the location of the spill. The EPA will be the FOSC for any land spills. The U.S. Coast Guard will be the FOSC for any spill in navigable waters including St. Louis Bay, Superior Bay, Alouez Bay and Lake Superior. Depending upon the size and complexity of the incident, additional Federal and State Agency personnel may integrate into the other functions of Murphy=s response organization. 5.5 INCIDENT COMMAND SYSTEM The Incident Command System (ICS) is an organized system of roles, responsibilities and procedures for commanding and controlling emergency operations. The ICS was developed in the 1970's for the interagency management of large forest fires. The system has since been widely adopted by industry for management of all types of emergencies including fires, spills, vapor releases, power failures, injuries and bomb threats. The use of an ICS provides consistent terminology, organizational structure and operational procedures. This system is necessary in order to develop a consistent, organized approach to handling all types and severity of incidents. A large incident requires the coordination of many different organizations, Agencies and personnel. The ICS can be used to effectively handle an incident of this magnitude. The ICS identifies the functions that may have to be performed by various Command individuals in the event of an emergency. The five primary response functions are: Command Operations Planning October 2000 Page 5-4

5 Logistics Finance The key element of the ICS is flexibility, which allows the command structure to be large or small as the need dictates. An incident may initially be handled by as few as two people. As the incident grows in size and/or complexity, additional personnel can be added to the Team in order to maintain the desirable Span of Control and efficiency. In all situations, the Incident Commander position will be filled. However, depending upon the nature and severity of the incident, the person who fills the role of Incident Commander may vary. A Shift Foreman may occupy that role during a minor incident, the Refinery Manager may occupy the role during a large incident. In all cases, the first qualified person on the scene of an emergency assumes the role of Incident Commander, until relieved. The position may be transferred to several people during the course of the incident. The Refinery Manager will determine the level of management required to fill the role of Incident Commander. The use of forms and meetings are required to properly facilitate this system. The forms adopted for the refinery are located in SECTION 6.2. The Planning Section Chief is ultimately responsible for ensuring that these forms are maintained, and will likely delegate this responsibility to a Documentation Unit Leader. Forms are used as status boards (flip chart pads) in the Command Center and Field Command Post and as 8-1/2" x 11" pads. 5.6 COMMAND CENTER MOUSA will maintain a Command Center during an emergency incident in the Conference Room. Personnel who may be assigned to the Command Center will vary depending on the nature and severity of the incident, however. Additional mobile command post(s) may be set up in the vicinity as needed. The Command Center maintains, or has access to, the following equipment for use during an emergency: Adequate number of phones Fax machine Copy machine Status boards Computer with modem October 2000 Page 5-5

6 Current copies of the following items are maintained in the Command Center for use during a drill or emergency: Emergency Response Plan Refinery Plot Plan and P & IDS Pipeline Layout and Elevations Standard Practice Instructions MSDS Information Status Boards ICS Vests ICS Forms 5.7 COMMUNICATIONS EQUIPMENT/PROCEDURES Communications equipment and procedures are very important aspects of an emergency response operation. This section describes the communications options and radio channels available during an emergency response as well as guidelines for effective use of radios Communications Equipment In addition to the refinery's primary phone system, Murphy maintains a backup phone system which uses an independent power supply. This system can be used in the event that the primary system fails. Murphy's radio communication system consists of 36 two-way Motorola radios with four frequencies available. Channels 1 and 2 ( and ) are designated for Refinery Operations. Channel 3 ( ) is for use as the Command Channel and Channel 4 ( ) is designated as the Emergency Response Tactical Channel. Murphy uses a repeater located in Duluth, which provides adequate range to communicate between the refinery and the Murphy West Facility. In the event of a power failure or other incident that results in a loss of the repeater, all radios should be switched to Channel 2. June 2002 Page 5-6

7 Should response personnel and/or equipment be needed, portable units may be leased from a communications company in the area. Such equipment might include: Motorola UHF portable radios with chargers and accessories. Motorola VHF portable radios with chargers and accessories. Portable communications command post with UHF, VHF, single-sideband, marine, aeronautical, telephone and hard-line capacity Radio Procedures The following are guidelines for the proper use of radios during an emergency: Face to face communications are the most effective - use when possible. Keep radio traffic to a minimum. During an emergency situation, use the radio only in support of the emergency. Avoid long delays in the conversation, be sure that you know what you are going to say before you begin conversation. At the beginning of the conversation, state who you are. Use clear, concise language. Be as brief and as specific as possible. Avoid vague directions or statements. Maintain discipline and avoid informalities. Control voice rate and excitement level. Acknowledge critical messages with a brief restatement in order to ensure understanding. Avoid the use of codes and call letters. Ensure that messages are received and acknowledged. Keep trying until you are sure that receiver has understood message. June 2002 Page 5-7

8 FIGURE SUPERIOR REFINERY EMERGENCY MANAGEMENT TEAM ORGANIZATION UNIFIED COMMAND FOSC INCIDENT COMMANDER SOSC RPIC OTHER AGENCIES INFORMATION OFFICER SAFETY OFFICER LIAISON OFFICER OPERATIONS SECTION CHIEF LOGISTICS SECTION CHIEF FINANCE SECTION CHIEF PLANNING SECTION CHIEF STAGING AREA MANAGER ENVIRONMENTAL UNIT LEADER DIVISION/GROUP SUPERVISORS DOCUMENTATION UNIT LEADER REFINERY OPS UNIT LEADER Unified Command Legend: FOSC - Federal On-Scene Coordinator SOSC - State On-Scene Coordinator RPIC - Responsible Party Incident Commander Refer to FIGURE 4.1 for a list of personnel who fill the roles on this Emergency Management Team September 2009 Page 5-8 Technical Response Planning Corporation 2009

9 5.8 SUPERIOR REFINERY EMERGENCY MANAGEMENT TEAM JOB DESCRIPTIONS Incident Commander Information Officer Liaison Officer Safety Officer Operations Section Chief Planning Section Chief Logistics Section Chief Finance Section Chief Division/Group Supervisors Staging Area Manager Environmental Unit Leader Documentation Unit Leader Refinery Operations Unit Leader Receptionist October 2000 Page 5-9

10 INCIDENT COMMANDER/QUALIFIED INDIVIDUAL Scope The Incident Commander is responsible for the strategic response to the emergency, refinery production, maintenance, technical services and administrative functions. In the initial phases of an emergency, the Incident Commander is the first MOUSA employee on the scene (until relieved). The Qualified Individual (QI) oversees the management of the entire response, establishes the response priorities and objectives, serves as the liaison with Corporate management and works with the State and Federal On-Scene Coordinators in Unified Command. The QI is an English-speaking representative available on a 24-hour basis, trained in the responsibilities outlined in this section. The QI has the following responsibilities and authorities as required by the Oil Pollution Act of 1990 (40 CFR Parts 9 and 112, 49 CFR Part 194): All QI s are trained using the NIIMS Incident Command System along with HAZWOPER training. QI s also participate in drills and annual refresher training. Duties and Responsibilities Activate Company alarms and Hazcom systems depending on classification of the incident. Notify internal and or external response personnel. Direct emergency response activities until properly relieved of this responsibility. Notify and provide information to appropriate Federal, State and local authorities. Brief Command Staff and Section Officers. Assess incident situation and priorities to determine strategic goals and tactical objectives, identifying character, source, amount, and extent of the release. Assess interaction of spilled substance with water and/or other substances stored at facility and notify on-scene response personnel of assessment. Assess possible hazards to human health and the environment. Assist in identifying the equipment, manpower, support resources, and organization needed to achieve strategic objectives for a given operational period. October 2004 Page 5-10

11 Work with the Information Officer and Finance Section Chief to ensure that an effective administrative support network is developed for the response effort. Assess Company funding to initiate cleanup. Work with the Safety Officer, Operations Section Chief, Government Officials and all contractors to ensure that all response operations are conducted safely and in compliance with HAZWOPER requirements. Authorize information release to the media. Approve and authorize implementation of Incident Action Plan. Review organizational structure and adjust based on needs. Communicate with corporate office. Continuously assess the overall incident and redirect response priorities as appropriate. Direct cleanup activities. Represent MOUSA in Unified Command meetings with Federal, State and Local On-Scene Coordinators. October 2004 Page 5-11

12 INFORMATION OFFICER Scope Plan, coordinate, and carry out all public affairs activities associated with the response operations. Duties and Responsibilities Serve as the principal advisor to the Incident Commander on all matters relating to external communications and interactions. Work with the Incident Commander to establish incident-specific public affairs guidelines, and distribute guidelines to response team members. Work with the Operations Section Chief to ensure access to complete, accurate and up-to-date information on the nature and status of the response operations. Interface with the news media and ensure that all news releases and other information presented to the media are approved by the Incident Commander. Provide counsel to the Incident Commander on the public affairs and community relations impact(s) of the response operations. Identify and train spokesperson to describe response operations and explain Company decisions and actions. Arrange news conferences, media briefings, interviews, press tours, etc. as appropriate for reporters, government officials and others. Work with the Incident Commander to set up a media center with press room, telephones, fax machines, copiers and satellite capabilities as required. Prepare public statements, press releases and "fact sheets" on the incident. Select, retain and supervise public and government affairs specialists when needed. Interface with the corporate response team. October 2007 Page 5-12

13 LIAISON OFFICER Scope Plan, coordinate and implement government affairs activities associated with the response operation. This includes representatives from other fire agencies, Red Cross, law enforcement, public works, engineering organizations, environmental agencies and OSHA. Ensure that response operations are in compliance with efforts or programs of all agencies involved. Duties and Responsibilities Advise Incident Commander on liaison activities with government agencies and ensure that regulatory compliance is maintained. Ensure that all appropriate agencies have been notified of spill and keep them informed of the status of response activities. Assist in obtaining approval from appropriate government agencies for proposed response activities. Work with Environmental Unit Leader in obtaining approvals for storage and disposal activities with appropriate state and local authorities. Inform appropriate response team members when agencies require modifications of response plans. Provide Planning Section Chief with schedule of agency meetings. Monitor all operations subject to state and federal regulations to ensure regulatory compliance. Assist the Operations Section Chief and/or Environmental Unit Leader in obtaining regulatory approvals/permits for response activities. Inform Information Officer of agency concerns. Conduct tours and briefings for government agency representatives as required. Maintain current list of state, federal, and local agency contacts. October 2007 Page 5-13

14 SAFETY OFFICER Scope Provide technical advice and direct field support on the safety, industrial hygiene, fire protection and toxicological aspects of the response operations. Duties and Responsibilities General Monitor and assess hazardous and unsafe situations and develop measures for assuring personnel safety. Provide the Incident Commander with information for the health and safety status reports. Coordinate safety and health related communications by developing and issuing safety bulletins, alerts, etc. on issues affecting or likely to affect worker safety. Ensure that the Finance Section Chief is advised of all cost commitments. Safety Ensure that response operations are conducted in compliance with HAZWOPER requirements. Provide and/or arrange for safety-related HAZWOPER training for Murphy contract, and volunteer personnel. Maintain safety training records. Develop and implement a Site Safety and Health Plan. Monitor contractors for conformance with Site Safety and Health Plan and associated record keeping requirements. Investigate, report, and record safety-related accidents that occur during response operations, and develop remedial actions to avoid future occurrences. Ensure compliance with all relevant OSHA requirements. Serve as liaison with federal and state OSHA representatives. Exercise emergency authority to prevent or stop unsafe acts. October 2007 Page 5-14

15 Interface with Logistics Section Chief to ensure that there are provisions for medical/first-aid, transportation of injured personnel, emergency safety supplies and necessary medical support from offsite sources. Set up a system to identify and eliminate safety hazards in all aspects of the response effort. Assess the need for and recommend assistance from local fire, police, and emergency rescue units. Command search and rescue operations, as needed. Industrial Hygiene Institute and supervise site-related industrial hygiene activities including exposure monitoring, hazard communication compliance, respiratory protection and proper selection of chemical resistant clothing. Evaluate the impact of the incident and remedial activities on employee and community health. Ensure that proper personal protective equipment and procedures regarding its use are available to response personnel. Advise Operations Section Chief on water and food sanitation requirements for field operations. Provide health aspects of the Site Safety and Health Plan. Ensure that partial and full decontamination facilities are set up and operational during the response effort. Establish and enforce industrial hygiene standards and requirements for field operations. Fire Protection Provide advice to the Operations Section Chief and Logistics Section Chief regarding: Methods to prevent ignition, to eliminate the risk of fire and explosion and to determine the vapor cloud size and travel distance. Methods and tactics for the control and extinguishment of fire. October 2007 Page 5-15

16 Manpower, equipment and supplies required for fire fighting. Assist in investigating the cause of the incident and the effectiveness of the emergency response. Toxicology Provide information and advise public officials, medical professionals, and on-site managements on the toxic properties of and immediate and long-term public health issues associated with chemicals involved in an incident. Review health aspects of the Site Safety and Health Plan. Assist the Information Officer in describing any toxic hazards to the public. Facilitate preparation of Material Safety Data Sheets (MSDS) for materials at the site. Provide advice on when it may be safe to return to the affected areas. October 2007 Page 5-16

17 OPERATIONS SECTION CHIEF Scope Responsible for management of all incident tactical activities. Duties and Responsibilities Supervise emergency response operations at the tactical level. Determine personnel and equipment needs and request additional resources. Confer with Safety Officer to advise emergency response personnel of the level or type of personal protection required in the response area. Provide technical assistance to support emergency response operations. Coordinate measures to ensure personnel safety with the Safety Officer. Activate emergency notification alarm system, if necessary and pertinent emergency response equipment (fire pumps, dry pipe system, etc.). Activate emergency response teams. Control Staging. Organize facility security and other response personnel to secure the response area. Work with the Planning Section Chief in developing plans to utilize the most effective use of manpower and equipment in mitigating the incident. Maintain overall surveillance and decide on the proper response actions to be taken. Promptly inform Incident Commander of all pertinent events and progress associated with the response effort. Ensure that initial mitigation and response measures have been properly implemented. Ensure that response personnel follow company policies. Work with Planning Section Chief in selection of staging areas and equipment deployment locations. October 2007 Page 5-17

18 Implement Incident Action Plans. Build an effective organizational structure through the use of Divisions/Groups. October 2007 Page 5-18

19 PLANNING SECTION CHIEF Scope Coordinate the collection, evaluation and use of information concerning the status of the response and status of the resources involved in the response operation. Responsible for providing technical support for response operations. Plan ahead of current events and identify the need for resources before they are needed. Duties and Responsibilities Maintain resource status and personnel accountability. Prepare estimates of environmental impact and remediation requirements. Prepare alternative strategies and control operations for the incident. Evaluate future resource requirements. Approve contracts for wildlife rehabilitation services Establish a surveillance program which may include aircraft, maps, communications equipment, cameras, video recorders and surveillance specialists. Work with Logistics Section Chief to obtain the necessary resources to support surveillance operations. Work with the necessary agencies to ensure capability of restricting air space, if needed. Evaluate and recommend the need for additional support in terms of consultants and contractor services. Monitor effectiveness of storage and disposal operations. Predict probable course of incident events. Work with the Documentation Unit Leader to ensure that adequate manpower and resources are being used to provide adequate documentation of events. October 2007 Page 5-19

20 LOGISTICS SECTION CHIEF Scope Provide facilities, services and materials in support of the incident response. Arrange for transportation, food, lodging, medical, security and laundry services for response operations. Duties and Responsibilities Determine the availability/location of response equipment and personnel and keep Incident Commander informed. Determine the availability/location of air and marine transportation assets. Provide transportation for moving personnel and equipment from the staging area to the incident site. This may include: Helicopters Amphibious aircraft Vessels Cars, vans, trucks As needed, provide transportation services at the emergency site for operations such as wildlife rescue, surveillance, salvage, waste disposal, etc. Maintain ready access to load limit information for aircraft and airfields. Ensure that adequate and appropriate loading/unloading equipment is available. Handle company personnel travel, and accommodations. Ensure that adequate maintenance is performed on the transportation equipment; keep records of such. Manage transportation resources to ensure that they are properly allocated and utilized during response operations. Develop and maintain schedules. Work with the Incident Commander to ensure quick and cost-effective transportation of equipment, materials and personnel. Establish a central receiving point and inventory maintenance system for all equipment and materials. Consult with other response team members to determine where improvement of coverage may be required, and make adjustments as necessary. October 2007 Page 5-20

21 Keep the Operations Section Chief informed as to the status of purchasing activities and the lack of material, equipment and supplies that will adversely affect the response effort. Provide communications equipment and support personnel for command center and field operations, as needed. Provide medical personnel and services as needed to support response operations. Keep the Safety Officer informed of status of medical resources. Work with the Operations Section Chief and procure support services for responders including catering services, sleeping and sanitation facilities, lighting and other services as required. Arrange for security at the following locations: Incident site Field operations sites Command Center Communications center(s) and facilities Staging areas(s) Warehouse(s) Wildlife rescue center(s) Other facilities, as necessary Obtain and supervise contract security personnel. Establish a procedure to ensure authorized personnel and vehicles rapid access to secured facilities. Maintain a record of all visitors to secured facilities. Provide executive protection as required. Coordinate security operations with local law enforcement and other government security agencies. Investigate threats and crimes against company personnel and property. Maintain a record of security operations. October 2007 Page 5-21

22 FINANCE SECTION CHIEF Scope Provide effective cost control, office support functions, effective accounting functions for the response operations and handle all compensation/claims issues. Duties and Responsibilities Coordinate invoice verification, appropriate charge coding and system input for complete processing and payment. Establish the necessary controls to validate labor, equipment, materials and consumables, chargeable to the response. Ensure that a system is in place to properly manage the financial aspects of equipment acquisition and to account for expenditures. Consider issuing AFE number to contractors and suppliers. Establish corporate procedure to expedite check authorization. Work with the Incident Commander to coordinate needs for purchase orders, verification of receipts, invoices, and special payments. Develop and review delegations of authority and expenditure approval limits. Establish local claims office and dedicated phone lines if necessary. Negotiate settlement of claims issues. Provide cash advances for company employees, as necessary. Work with Logistics Section Chief in implementing contracts and ensure that all contractors are aware of and in compliance with insurance and safety requirements. Provide periodic status reports to Incident Commander and Documentation Unit Leader regarding expenditures. Work with involved agencies to identify costs associated with deployed agency equipment and personnel. Ensure that these costs are included in overall expenditure estimates. October 2007 Page 5-22

23 DIVISION/GROUP SUPERVISORS Scope Report to the Operations Section Chief and responsible for implementation of the Incident Action Plan. Responsible for supervising contractor personnel and ensuring that all safety standards are adhered to. Duties and Responsibilities Work with contractor supervisors in implementing response plans. Communicate status of contractor operations frequently with Operations Section Chief. Monitor contractor actions to ensure that they follow appropriate safety practices. Relay needs for additional resources, personnel, food or other needs to Operations Section Chief. Hold periodic planning and safety meetings with contractor personnel. Ensure that contractor personnel adhere to OSHA and company safety standards and procedures. Submit situation and resource status information to the Operations Section Chief. October 2007 Page 5-23

24 STAGING AREA MANAGER Scope Responsible for reporting to the Operations Section Chief and responsible for managing all activities within a designated staging area. Duties and Responsibilities Establish staging area layout. Determine support needs for equipment, food, sanitation, and security. Communicate this information to the Operations Section Chief. Monitor contractor actions to ensure that they follow appropriate safety practices. Hold periodic planning and safety meetings with contractor personnel. Ensure that contractor personnel adhere to OSHA and company safety standards and procedures. Maintain records of equipment, materials and supplies received at the staging area. Submit situation and resource status information to the Operations Section Chief. Establish check-in functions for personnel and equipment. Coordinate the movement of equipment, personnel and supplies to the response area. October 2007 Page 5-24

25 ENVIRONMENTAL UNIT LEADER Scope Manage all environmental matters associated with the response operations including: strategic assessment permitting modeling and surveillance environmental monitoring, wildlife rescue and rehabilitation and waste disposal. Duties and Responsibilities Strategic Assessment Identify sensitive resources that could be affected, and help determine priorities and methods of protection. Provide the Incident Commander with information on the potential environmental impacts of any response technique that could adversely affect the environment. Recommend use of contractors or specific cleanup or containment operations. Assess the incident's impact on the community, refinery personnel, and refinery property. Compile critical information relating to releases of materials during the incident. Dispatch personnel for off-site air monitoring, if necessary. Permitting Advise the Information Officer on the appropriate environmental regulatory agencies that should be notified and kept informed on the status of response operations and their impact on the environment. Prepare permit applications and obtain necessary government agency approvals for environmentally-related permits. Evaluate and recommend the need for additional support in terms of environmental consultants and contractor services.! Assist with post-spill evaluation of cleanup and recovery techniques. October 2007 Page 5-25

26 Environmental Monitoring; NRDA's Arrange for environmental specialists to collect data and assess impacts to: Water quality Air quality Manmade structures Human health Liaison with trustee agencies. Develop a Natural Resource Damage Assessment Plan. Design a monitoring program, including the collection and preservation of samples from affected and unaffected areas. Identify expert witnesses and legal counsel assistance. Document the extent of spill or vapor distribution and affected resources. Wildlife Avoidance, Rescue, Cleaning and Rehabilitation Direct the construction, operation and demobilization of wildlife rehabilitation centers, including all financial aspects, procurement of staff and equipment, training and center management. Coordinate wildlife rescue and rehabilitation operations with federal and state resource agencies. Identify experts to conduct wildlife capture, transport, cleaning, rehabilitation and release operations. Work with the Safety Officer to provide for the safety of personnel engaged in wildlife capture and rehabilitation operations. Maintain accurate, up-to-date information on wildlife capture and rehabilitation operations, including documentation of successes and mortalities. Waste Disposal Develop appropriate methodologies and procedure for the transfer, storage, transportation, and disposal of oily and oily water and/or debris. October 2007 Page 5-26

27 Obtain all necessary permits and approvals to manage the oil and oily waste. Continuously review waste handling, storage, and disposal operations to identify and resolve problems, and to develop recommendations on how to improve the effectiveness and/or efficiency of the operations. Provide the Incident Commander with recommendations on methods that can be applied to minimize wastes generated during response operations. October 2007 Page 5-27

28 DOCUMENTATION UNIT LEADER Scope Responsible for maintaining a chronological account of all activities, resource deployment and personnel relating to the response operation. Duties and Responsibilities Coordinate the display and maintenance of maps, organization charts, and status boards at the central and field command posts. Coordinate documentation of all planning and response activities. Capture and document names of all personnel involved in the response operation, including, company, agency and contractor personnel. Set up historical log to record daily events. Work with the Logistics Section Chief to identify and obtain necessary administrative support to assist in documentation, answering phones, copying and other required duties. Gather notes and logs from incident participants at the conclusion of the exercise. Arrange for photographic documentation of before and after conditions at the incident scene. Document post incident debriefing comments. At the conclusion of the incident, coordinate the development of post incident reports. October 2007 Page 5-28

29 REFINERY OPERATIONS UNIT LEADER Scope Responsible for all aspects of refinery operations with respect to the emergency. Duties and Responsibilities Report to the Planning Section Chief to identify refinery operations that may influence the successful mitigation of the incident. Identify which units may continue to operate during the incident and ensure the continued operation of these units. Coordinate shutdown efforts of involved units and equipment. Evaluate the impact of the incident on crude and product deliveries. October 2007 Page 5-29

30 RECEPTIONIST Scope Responsible for directing callers and visitors to the proper person and location. Duties and Responsibilities Obtain a briefing on the incident and incident response/mitigation activities from the Information Officer. Immediately contact the security company and request additional personnel. A minimum of four for incidents that occur off site (one at each main office building entrance, one at the door to the press room, and one at the reception area) should be considered. For incidents that occur within the refinery boundaries, additional guards should be requested for the refinery gates (possibly an additional four) in addition to those requested for the office security. Record all telephone calls and activities on an "Individual Log" form. Obtain a completed copy of the "Superior Refinery Emergency Management Team" or the "Unified Command" form (whichever is presently in use) from the Information Officer. Obtain a list of agencies included in the Unified Command System from the Information Officer. Maintain a current list of the active community response group members and their telephone extension numbers. Any non-mousa personnel arriving at the reception area need to be contained in that area until the appropriate personnel can contact them. Contact an escort to direct members of the press that arrive at the reception area to the designated press room (usually the lab training room). Make sure that an escort is provided to escort them to this room (this could be handled by the extra security that will be called to the refinery in the event of an emergency). Make a note of their arrival on the "Individual Log" and inform the Information Officer. Ensure that any members of the public that arrive in the reception area are met by a member of the community response group (pull them off their telephone to meet with the citizen in the reception area). Ensure that any members of the public are escorted (or at least monitored) off site. October 2007 Page 5-30

31 Direct telephone calls to the appropriate response personnel as follows: Incident Commander President / VP Murphy City of Superior (or Duluth) Mayor Wisconsin Governor or other State level elected officials Information Officer News media Woods Communication Interested parties or government agencies that do not have a direct stake (or responsibilities) in the incident outcome. Corporate response team Information Officer Environmental groups Liaison Officer Regulatory agencies who have a stake in the outcome of the incident (representatives from agencies not involved in the Unified Command structure) Corporate emergency response team Corporate environmental personnel Safety Officer Safety personnel assigned to the incident field sites Safety personnel from assisting agencies Operations Section Chief Response personnel assigned tasks in the field. (1) Division Supervisors (2) Group Supervisors (3) Task Force Leaders Staging Area Manager Field operations personnel from agencies included in the unified command structure Planning Section Chief Persons specifically requesting the Planning Section Chief Planning personnel assigned to field locations Planning personnel from other agencies in the Unified Command Section October 2007 Page 5-31

32 Logistics Section Chief Contractors with concerns relating to services, equipment or personnel Equipment suppliers with concerns relating to equipment or personnel Food or sanitation services with concerns relating to supplying services Medical services with concerns relating to providing services for responding personnel Volunteers or organizations offering response assistance Finance Section Chief Contractors, equipment suppliers or service providers used in the incident with compensation concerns Corporate personnel involved with expenditure approvals, compensation and claims Environmental Unit Leader All calls concerning impacted wildlife Community Response Group All calls from the general public requesting information All calls from the general public or businesses that have been impacted (or who believe they have been impacted) by the incident October 2007 Page 5-32