PUBLIC SAFETY TELECOMMUNICATOR MOCK EXAM

Transcription

1 PUBLIC SAFETY TELECOMMUNICATOR MOCK EXAM Florida APCO JULY 2014 Answer Key

2 1. The first System test call was made in 1968 was initiated in which state? 1.02, 2 A. Alaska B. Arkansas C. Alabama D. Florida 2. Appropriate demeanor, procedure and behavior for giving testimony during a hearing, trial, or grand jury appearance includes all of the following except: 2.06, 4 A. Conveying signs of confidence B. Being courteous, using appropriate titles C. Never guessing an answer D. Providing all the information you know 3. As required by the ADA, communications centers are required to conduct TDD training: 3.07, 4 A. Bi-annually B. Annually C. Monthly D. Quarterly 4. Differences in race, culture, geographical areas, religious beliefs, sexual orientation and economic status refers to: 4.12, 3 A. The communications cycle B. Human diversity C. Decision making D. Call Classification 5. Which of the following is a telephone technique that should be used by the PST for call handling? 5.04, 2, g A. Forming a bond with the caller B. Arguing with the caller when needed C. Filling gaps of silence by humming or other noises D. Taking control of the conversation 6. Confidential information includes all of the following except: 06.12, a A. Name of a 911 caller B. Description of a suspect vehicle C. Telephone number of a 911 caller D. Patient care information 7. Which United States President declared as the National Communications Number? 1.02, 4 A. President Ronald Reagan B. President George H.W. Bush C. President Bill Clinton D. President Barak Obama

3 8. Florida s Silver Alert Plan was made effective by an executive order on: 7.10, 2 a A. July 31, 2000 B. October 8, 2008 C. August 30, 2000 D. December 12, A person whose body is unable to regulate blood sugar is: 8.10, 2, b A. Hypertension B. Hypothermia C. Seizure D. Diabetic 10. A fire that overwhelms or envelops completely. 9.09,6 A. Alpha/Bravo/Charlie/Delta B. Reverse lay C. Fully engulfed D. Fire out 11. All of the following are basic precautions to be taken to protect one and others in hazardous materials incidents except: A. Establish a perimeter for an evacuation zone or safe zone B. Make contact with the product to determine if it is harmful C. Establish decontamination areas D. Evacuate if necessary 12. The third level of activation for the Emergency Operations Center is: 11.06, 2, c A. Monitoring B. Notifying C. Preparing D. Reporting 13. A may be any situation faced by PSTs that causes them to experience unusually strong emotional reactions which have the potential to interfere with their ability to function on duty or later , 1 A. Critical incident B. Stressor C. Compassion fatigue D. Eustress 14. Tracking responders is a primary responsibility of: 1.04, 2 A. Call Takers B. Quality Improvement Personnel C. Dispatchers D. Field Training Officers

4 15. The Health Insurance Portability and Accountability Act of 1996 was designed to protect from disclosure of protected health information (PHI) that is oral, written or electronic. 2.05, 1 A. Physicians B. Patients C. Insurance Companies D. Hospitals 16. The three types of service radios include: 3.06, 2 A. Portable radio, tower radio and home station B. Portable radio, mobile radio and base station C. Handheld radio, portable radio and base station D. Mobile radio, handheld radio, and home station 17. Something that actually exists and can be verified is a(n): 4.07, 1 A. Inference B. Fact C. Conclusion D. Guess 18. The basic questioning techniques used by the PST to properly classify a call should be asked in which order? 5.02, 5 A. Where, What, When, Who, Weapons, How B. What, Where, When, Who, How, Weapons C. Where, What, When, Weapons, Who, How D. What, Where, When, Who, Weapons, How 19. The Sunshine Law was originally known as the. 6.11, 1 A. Right to Know Law B. Freedom of Information Law C. Public Records Law D. Public Information Law 20. Adhering to the dress code promotes all of the following except: 1.05, 1 A. A positive image B. Professionalism C. Uniformity D. Dedication 21. The age criteria for activation of the Amber Alert is 7.10, 1 d A. 18 years of age and older B. 18 years of age and under C. Under 18 years of age D. 12 years of age and under

5 22. ETOH is 8.10, 1, h A. A needle inserted in a vein to administer fluid B. An electrocardiogram that checks for problems with electrical activity of the heart C. Used to describe an intoxicated person D. A specified ground area for landing a helicopter 23. Basic fire apparatus that has a self-contained pump used for pumping water through hoses to extinguish the fire. 9.08, 1 A. Fire Boat B. Engine/Pumper C. Brush truck D. Rescue 24. The Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico developed the: 10.06, 1, a A. FEMA Online Training IS-5a B. DOT Emergency Response Guidebook C. BNICE Hazmat Acronym D. PST Hazardous Materials Curriculum 25. The National Response Framework (NRF) works in conjunction with: 11.04, 3 A. NIMS - National Incident Management System B. DOF - Division of Forestry C. DHS - Department of Homeland Security D. DOT - Department of Transportation 26. Cognitive stress indicators include all but the following: 12.03, 1, d A. Excessive Attention to detail B. Ability to make decisions C. Feelings of being overwhelmed D. Memory Loss 27. What type of impact do employee absences have on a communications center? 1.06, 3, d A. Decreases cost B. Lessens workload C. Boosts Morale D. Adversely affects staffing 28. Soreness in the joints is a symptom of which type of stress? 2.03, a A. Cognitive Stress B. Emotional Stress C. Behavioral Stress D. Physical Stress

6 29. The abbreviation ALI stands for: 3.05, 1 A. Automatic Location Identifier B. Attempt to Locate Individual C. Automatic Language Identifier D. Attempt to Locate Information 30. A conscious effort that requires the listener to understand and interpret what is being heard by showing interest in what the speaker is saying to ensure mutual understanding is called: A. Active Listening B. Considering C. Monitoring D. Receiving 31. A delay in a priority call can be the direct result of: 5.02, 4 A. Incorrect call classification B. Obtaining the address at onset of the call C. Taking control of the conversation D. Forming a bond with the caller 32. Multi-functional dexterity can be defined as: (06.10, 1) A. the act of performing uncomplicated tasks with ease and comfort B. An individual s struggle to overcome the complexity of his or her job responsibilities C. An individual s ability to perform two or more tasks simultaneously D. The act of successfully completing one task at a time with accuracy 33. The principles of honor, morality and accepted rules of conduct that govern an individual or group are? 2.01, 1 A. Professionalism B. Integrity C. Ethics D. Duty 34. The following are considered unethical acts except: 2.02, 2 A. Dishonesty B. Giving false or slanted testimony C. Gambling D. Discrimination 35. TDD is an abbreviation for , 1, b A. Telecommunications Device for the Disabled B. Telephone Device for Deaf C. Telecommunications Device for the Deaf D. Telephone Device for the Disabled

7 36. Interpersonal skills encompass communications between two or more people, including and. 4.02, 1 A. Arguing, debating B. Verbal, non-verbal C. Debating, non-verbal D. Verbal, physical 37. An important element of call classification and prioritization is that: 5.01, 3 A. It provides responding units with location information B. It establishes the order of dispatch and the level of response C. It groups emergency calls together with non-emergency calls D. It dictates whether or not the call should be dispatched 38. When obtaining and organizing information for dispatch, the most accurate and updated information should be relayed with: 6.01, 2 A. Confidence and authority B. Clarity and brevity C. Consistency and accuracy D. Care and speed 39. The purpose of notifications systems is to notify of pertinent information. 3.03, 8 A. Chief or Fire Department B. Local schools and businesses C. Surrounding agencies and airports D. Community or departmental personnel 40. Remaining and conveys credibility and instills confidence in callers and responders. 4.01, 1 A. Steady, Directive B. Serious, insincere C. Calm, in control D. Demanding, stern 41. A non-critical situation that requires a public safety response is defined as which type of incident: 6.02, 1, b A. Non-emergency incident B. Non-priority incident C. Emergency Incident D. Priority Incident 42. The three phases of a barricaded subject are: 7.06, 4 A. Initial, negotiation, termination B. Initial, containment, termination C. Observation, containment, termination D. Fantasy, containment, termination

8 43. Emergency Response mode, also known as hot response is: 8.04, 1 A. A response with the use of lights and sirens B. A response without the use of lights and sirens C. Any call that involves a crime D. Any call which requires wash-downs 44. The main unit assigned to a particular call is the: 9.06, 1 A. Secondary B. Back up C. Primary D. Staging 45. A digit numbering system was established to identify hazardous materials , 2, e A. 3 B. 4 C. 5 D The five major functional areas to facilitate activities in a typical Incident Command System (ICS) structure are: 11.04, 2, f A. Command, Orientation, Preparedness, Logistics, Finance/Administration B. Command, Operations, Provision, Logistics, Finance/Administration C. Command, Orientation, Planning, Logistics, Finance/Administration D. Command, Operations, Planning, Logistics, Finance/Administration 47. All of the following are indicators of behavior stress except: 12.03, 1, c A. Social withdrawal B. Appetite changes C. Inability to solve problems D. Substance abuse 48. The Department of Environmental Protection is an example of what type of agency? 6.03, 2, c A. Federal B. State C. Local D. Communit7 49. All of the following are responsibilities of law enforcement except: 7.01 A. Stabilize situations B. Discipline children C. Investigate and document incidents and crime D. Enforce court orders 50. All of the following are a responsibility of an EMT and Paramedic except: 08.03, 1-4 A. Administer emergency care B. Assess the nature and condition of the patient s injuries C. Deliver prescription medications D. Respond to fire, chemical and medical emergencies

9 51. An incident involving an uncontrolled fire, an imminent hazard, the presence of smoke or the odor of something burning, the uncontrolled release of a flammable or combustible substance, or a fire alarm sounding. 9.03, 1 A. Fire emergency call B. Fire non-emergency call C. An all unit response D. Technical rescue 52. All of the following are a typical location in the community where hazardous materials are stored, transported, used or disposed except: A. Airports B. Power plants C. Train stations D. Classrooms 53. Florida gives the the responsibility of maintaining a statewide emergency management program , 3 A. Division of Emergency Management B. Division of Environmental Management C. Division of Emergency Protection D. Division of Environmental Protection 54. A unique stressor to the telecommunicator is: 12.02, 8 A. Being yelled at by callers B. Co-workers bickering C. Having calls scrutinized D. Uncomfortable chairs 55. A call that just occurred is: 7.05, 2 A. An event that is currently taking place and requires an immediate response B. An event that occurred within a short period of time C. An incident that has already occurred and is over D. An incident that will always require a report 56. A non-invasive level of emergency medical care provided by emergency medical technicians (EMT) and paramedics used to treat patients with illness and injury: 8.01,1 A. Advanced Life Support B. Mass Casualty Incident C. Intravenous infusion D. Basic Life Support 57. All of the following are fire emergency calls except: 9.02, 1 A. Structure Fires B. Fire Alarms C. Train incidents D. Diabetic episode

10 58. The Federal Emergency Management Agency (FEMA) is an agency of the: 11.01, b, 1 A. Department of Agriculture B. Department of Environmental Protection C. Department of Homeland Security D. Department of Hurricane Response 59. The five phases of an active shooter are: 7.06, 2 A. Fantasy, planning, preparation, approach, implementation B. Initial, preparation, negotiation, planning, termination C. Observation, preparation, planning, approach, termination D. Observation, preparation, containment, approach, termination 60. Materials contained under pressure which may be flammable, non-flammable, poisonous and/or corrosive: 10.02,2 A. Gases B. Solids C. Liquids D. Oxidizers 61. A is defined as any factor with the potential to produce stress , 4 A. Stigma B. Stimulus C. Strain D. Stressor 62. The three phases of a hostage situation are: 7.06,3 A. Planning, preparation, approach B. Observation, containment, termination C. Initial, negotiation, termination D. Fantasy, planning, approach 63. The first documented form of police communications was in Old England where the constable carried a whistle. 1.01, To manage stress during and in-progress call, one should not ask for assistance but attempt to handle the situation on his/her own , ICS is a set of personnel, policies, procedures, facilities, and equipment integrated into a common organizational structure designed to improve emergency response operations , 2, a

11 66. Inappropriate use of social media is one behavior that might discredit the profession. 1.03, 3, d 67. CHEMTREC is a 24/7/365 emergency call center that provides immediate information and assistance to anyone involved in a chemical or hazardous material incident around the globe , PST s are permitted to use personal data and case information for personal reasons? 2.03, The telecommunicator s role in firefighting is limited to relaying pertinent information Preponderance of the evidence is a standard used to assign a degree of guilt in criminal cases? 2.04, 2, a 71. Next Generation 911 (NG911) allows communication through text, pictures, and video. 3.05, The Telecommunicator should follow the Emergency Response Guidebook (ERG) for that particular substance based on the placard number When utilizing the Florida Interoperability Network, it is acceptable to use agency specific codes: 3.08, Telematics call center operators notify public safety agencies of emergency situations related to a specific vehicle. 3.10, CVA - Cerebrovascular Accident is also known as hemorrhaging. 8.10,1, e

12 76. An excited utterance may not be used in court at a later date to assist in prosecution of a case. 4.04, The number of people involved in an incident is an officer safety issue for both primary and secondary response units. 7.08, As a public servant, a PST is held to a higher standard of professionalism. 1.03, Domestic terrorism is defined as terrorism practiced in one s own country against foreigners , The PST should have ability to anticipate problems and being prepared with possible solutions. 4.09, Assault is any actual and intentional touching and striking of another person against that person s will, or the intentional causing of bodily harm to another person. 7.11, When giving instructions, the PST, should keep instructions direct, concise and appropriate. 4.10, 1, b 83. PST s may be subject to severe penalties such as civil liability and criminal prosecution for violation of public information laws. 6.06, When asking a caller When an incident occurred, the response will be either in progress or past event. 5.02, 5, c 85. A multi-casualty incident is defined as an incident where the number and severity of casualties exceeds the capability of the responders initial resources. 8.05, 1

13 86. When prioritizing a fire service related call, a threat to property is a factor taken into consideration. 5.03, When completing forms, logs and files, it is acceptable to use acronyms or non-standard abbreviations frequently. 6.04, Proper eating habits and performing desk exercises are methods to reduce and/or manage stress , Trespass is a written order issued by authority of the state and commanding the seizure of the person named. 7.11, According to the Florida Sunshine Law, records made or received by any public agency in the course of official business are only required to be made available to the public when they have lost their usefulness to the agency. 6.11, Providing legal advice can attach liability to the PST and/or the employing agency. 7.04, EMT s provide advanced life support to victims. Skills include all of those of an EMT as well as invasive procedures A Technical Rescue may include, confined space rescue, water rescue and provide basic life support. 9.02, Agencies refer to a hot response for fires only Hazardous material in various forms can cause death or serious injury to humans and animals, or harm the environment or property

14 96. Law enforcement call prioritization is based on the individual incident and patient condition. 5.03, Only the FAA can require or enforce changes for the grounding of an aircraft , 4, c, Stress is only caused by emotional factors that cause bodily or mental tension , PST s should always keep in mind responder, citizen, and scene safety as well as patient care. 7.07, The scope of questioning in a deposition is limited. 2.06, 2, C