RFI #10456 RESPONSES DUE BY: NOVEMBER 15, 2016 DECEMBER 16, 2016 AT 11:00 A.M., EASTERN DAYLIGHT STANDARD TIME

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1 RFI #10456 REVISED REQUEST FOR INFORMATION (RFI) FOR GLOBAL POSITIONING SERVICE (GPS) ELECTRONIC MONITORING OPERATIONS TRACKER SERVICES IN VARIOUS CIRCUITS STATEWIDE RFI #10456 RESPONSES DUE BY: NOVEMBER 15, 2016 DECEMBER 16, 2016 AT 11:00 A.M., EASTERN DAYLIGHT STANDARD TIME MAIL OR DELIVER RESPONSES TO: CHARLOTTE SHORTER-RUMLIN, PROCUREMENT MANAGER FLORIDA DEPARTMENT OF JUVENILE JUSTICE KNIGHT BUILDING 2737 CENTERVIEW DRIVE, SUITE 1100 TALLAHASSEE, FLORIDA TELEPHONE NUMBER: (850) ELECTRONIC SUBMISSION FOR THIS RFI SHALL BE SUBMITTED TO: Address: Page 1 of 31

2 RFI #10456 Table of Contents I. INTRODUCTION 3 A. Calendar of Events 3 B. Inquiries/Vendor Conference 3 C. Background 4 D. Statement of Need 5 E. Service Tasks/Scope of Services 5 II. RESPONSE CONTENTS 7 A. Contact Information 7 B. Management Capability/Experience 7 C. Response Requirements 7 D. Pricing Information 8 E. Implementation Plan/Timeframes 8 F. Florida Business Registration 8 G. Reservation of Rights 8 H. Public Records 8 III. SUBMITTAL INSTRUCTIONS 9 A. Format 9 B. CD Submission 9 C. Deadline for Responses 9 D. Scope of Service Information from GPS/EM Units Contract 9 Page 2 of 31

3 I. INTRODUCTION Pursuant to Rule 60A Florida Administrative Code (F.A.C.), an agency may request information from the business community by issuing a written Request for Information (RFI). Agencies may use RFI s in circumstances including, but not limited to: determining whether or not to competitively procure a commodity or contractual service, determining what solicitation process to use for a particular need, or researching general, special, and/or technical specifications for a solicitation. A vendor s answer to an RFI is not an offer and shall not be used to justify a Contract with that vendor without otherwise complying with chapter 287, Florida, Statutes (F.S.), and Chapter 60A-1, F.A.C. Vendors submitting answers to an agency s RFI are not prohibited from responding to any related subsequent solicitation. The Department reserves the right to use or reject any information supplied in response to this RFI. THIS RFI IS NOT A PROCUREMENT THAT WILL RESULT IN A CONTRACT. However, information received in response to this RFI may be used to develop future specifications. Interested parties are encouraged to respond with solutions that meet all or part of the specified requirements. Interested parties may offer one (1) or more solutions to the issue(s) presented. All questions should be directed to the contact person identified on the cover page of this RFI. The Department s Office of Probation and Community Intervention seeks information about the availability of Providers who are willing and able to provide daily operations management and tracking of Department youth on GPS/EM (Global Positioning Satellite/Electronic Monitoring) by court order. GPS/EM Operations Tracking Services to be provided include the oversight and responsibility of all daily operations of the Department s GPS/EM program, to include, but not be limited to, installation of devices, programming of youth information into software, daily review of reports, prompt response to system alerts, follow-up contacts with youth and other daily operations tasks necessary to ensure optimum performance of the Department s GPS/EM program and ensure the safety and security of the public and youth on GPS/EM. Interested Parties who are encouraged to respond to this RFI include For Profit, Not-for-Profit, Governmental Agencies and Law Enforcement Agencies. Any information solicited and acquired by this RFI may be used to inform the development of future competitive solicitations. A. Calendar of Events: Listed below are the important actions, including dates and times by which the actions must be taken or completed. All times are local time (Eastern Daylight/Savings Time) in Tallahassee, Florida. DATE TIME ACTION Monday, September COB Release of (RFI) 26, 2016 Thursday, October 6, 2016 Tuesday, October 26, 2016 Friday, October 14, 2016 November 4, 2016 Monday, October 17, 2016 Thurdsday, November 10, 2016 Monday, October 31, :00 PM EDT 10:00 AM EDT 5:00 PM EDST COB Due Date of Notice of Attendance at RFI Vendor Conference and Deadline to submit Pre-Conference Questions RFI Vendor Conference Call: To Participate on the Conference Call telephone and enter code when directed. Twenty-four (24) hours prior to the conference call an Agenda can be found on MyFlorida.com web site menu under the RFI # Final Deadline for Questions Last date and time written questions will be accepted for this RFI Anticipated date that the answers to the written questions will be posted to the Vendor Bid System Page 3 of 31

4 Friday, December 2, 2016 Tuesday, November 15, 2016 Friday, December 16, :00 AM EST RFI Responses Due B. Inquiries/Vendor Conference: The Department may conduct an RFI conference, for the purposes of asking questions of vendors regarding available services on the date and at the time specified in the Calendar of Events. The purpose of the conference is to discuss the needs of the Department and vendors questions to clarify areas of misunderstanding or ambiguity. If no interest in the RFI vendor s conference is indicated, the Department has the option of cancelling the conference by placing a notice of cancellation of the conference on the MyFlorida.com website at under the RFI number. If the conference is cancelled, questions and answers will be posted in the form of an addendum on or before the date specified in the Calendar of Events. Vendors interested in the RFI vendor s conference shall take note of the following: 1. Notice of Attendance to RFI Vendors Conference: Vendors interested in participating in a conference are encouraged to submit their company name, address, city, state, zip and contact name with telephone number to the Procurement Manager by fax or at (850) or Charlotte.Shorter-Rumlin@djj.state.fl.us. This is not a mandatory requirement. 2. Pre-RFI Vendors Conference Questions: Questions for verbal discussion at the RFI vendor s conference shall be submitted in writing and sent to the Procurement Manager by or facsimile ( ) no later than seven (7) days prior to the RFI vendor s conference. The intent of this deadline is to provide the Department sufficient time to prepare answers for discussion at the conference. 3. Agenda: An Agenda with questions submitted by prospective Providers will be posted on the MyFlorida.com website at under the RFI number no less than twenty-four (24) hours (one (1) business day) prior to the meeting time. 4. Conference Call: At the scheduled time of the conference call, vendors shall contact the Bureau of Procurement and Contract Administration at the number listed in the Calendar of Events. 5. Final Questions/Inquiries: Final questions after the RFI vendors conference, or any other inquiries regarding the RFI, shall be submitted in writing and sent to the Procurement Manager at Charlotte.Shorter-Rumlin@djj.state.fl.us or by mail or facsimile ( ) and shall be received by the date specified for Final Deadline for Questions in Section I., A., Calendar of Events, of this RFI. The Department will not accept questions regarding this RFI after close of business on the date specified for Final Deadline for Questions in the Calendar of Events. 6. Non-Binding Communication: The Department will accept verbal questions during the RFI Conference and will make a reasonable effort to provide answers at that time. Impromptu questions will be permitted and spontaneous answers provided; however, the Department will issue written answers ONLY to questions subsequently submitted in writing. Any information communicated through oral communication shall not be binding on the Department and shall not be relied upon by any vendor. 7. Department s Official Answer to Questions: The Department s official response to all written questions will be posted at as an addendum to this RFI on or about the date specified in the Calendar of Events. C. Background: Historically, the Department has utilized EM on a statewide basis beginning in late The Department s GPS/EM program is for youthful offenders and provides a community-based alternative to confinement in detention facilities and is also a progressive alternative for youth Page 4 of 31

5 in violation of their court-ordered sanctions, but who don t otherwise meet the criteria for commitment to a DJJ residential facility. Currently, the Department s GPS/EM program utilizes up to two hundred seventy-five (275) GPS/EM tracking devices, depending on court orders, which are attached to the youth s ankle and provide twenty-four (24)/seven (7) monitoring/tracking of a youth s location. Youth eighteen (18) years of age and under, who are under the custody of the Department, may be eligible for GPS/EM services. The decision to place any youth on EM is determined by the sentencing authority and the eligible youth must meet certain criteria prescribed by the Department. Operationally, the tracking and response to alerts has placed a significant workload on DJJ s Juvenile Probation Officers, already managing large youth caseloads and providing necessary supervision, contacts and interventions for youth. The Department has identified a need to respond promptly, timely and properly to system alerts and ensure the necessary followup/communication with offenders on GPS/EM tracking is provided. Such necessary activity has created a significant impact on workloads that the Department is unable to maintain with current personnel resources. D. Statement of Need: This RFI has been issued for the purpose of gathering information regarding the interest and availability of vendors to offer staff/individuals to perform GPS/EM tracker operational services in various Circuits throughout the State. All circuits except 3, 5, and 16 will have a minimum of one (1) EM tracker. Circuits 1, 4, 6, 9, 11, 15, and 17 will have two (2) EM trackers. With the provision of GPS/EM operations trackers in the identified Circuits, eligible offenders on GPS/EM will receive required community based supervision through continuous monitoring and Department response twenty-four (24) hours a day, seven (7) days a week. These youth will continue to be assigned a Juvenile Probatio Officer (JPO) responsible for case management services and interventions but shall also be assigned to a GPS/EM Operations tracker for the purposes designed by the electronic monitoring program. The information compiled in response to this RFI may be used in future solicitations by the Department. The Department is seeking information on equipment/hardware, software, data management systems, monitoring services, training resources, and program support. Based on the unique needs of the Department s population, the Department is seeking equipment that can be attached to the youth at all times with tamper resistance/removal resistance capability. E. Scope of Services/Service Tasks: The following provides a description of the anticipated services tasks and the scope of service to be required for each GPS/EM Operations Tracker position. 1. Weekly Work Schedule: Each Circuits GPS/EM Operations Trackers must be required to work non-traditional hours to include weekends and evenings. 2. Training: GPS/EM Operations Trackers must be trained in Motivational Interviewing (MI) and Protective Action Response (PAR), but do not need to be certified Juvenile Probation Officers (JPO s). Training shall be documented in the Department s online Learning Management System, SkillPro. 3. Management/Supervision/Follow-up/Contacts: The GPS/EM Operations Tracker shall utilize the GPS monitoring software as the primary supervision tool to manage and monitor offender activities and compliance with the rules and conditions of supervision. The EM Tracker will be responsible for the supervision of offenders assigned to the GPS/EM program. Each Circuit s GPS/EM Operations Tracker shall make a minimum of one (1) face-to-face contact a week with offenders assigned to the GPS program, regardless of the level of compliance with the conditions of supervision. At that time, each Circuit s GPS/EM Operations Tracker shall visually inspect the EM equipment to ensure that it is working and properly attached to the youth s ankle. This may occur more frequently due to alerts and violations. 4. Equipment Installation/Removal: The GPS/EM Operations Tracker shall be responsible for installing and de-installing the EM unit on the youth s ankle. Page 5 of 31

6 5. Weekly Youth Programming/Scheduling: The GPS/EM Operations Tracker shall be responsible for establishing/ maintaining a weekly schedule within the software to be used to determine location, and deviations from the offender s normal travel pattern and non-compliance with inclusion and exclusion zones. 6. Alert Monitoring: The GPS/EM Operations Tracker shall review the daily alerts report from the EM vendor no later than noon the next business day to determine which youth have an alerted GPS/EM Operations Tracker shall be responsible for responding to ALL EM alerts within twenty-four (24)-hours of notification. Alert types include: Low battery, Motion no GPS, Strap removal or tamper, Unable to connect and Zone alerts (inclusion and exclusion). 7. Alert Follow-up: Depending on alert type or violation incurred, a response may include, but is not limited to: a telephone call to the offender, a home visit, or the GPS/EM Operations Tracker requesting the offender report to the office for a visual inspection of the equipment. All Alerts shall be responded to in accordance with DJJ EM policy by the GPS/EM Operations Tracker and notification to the youth s JPO. 8. Monthly Department Inventory and Inventory Calls with the DJJ GPS/EM Tracking Unit Provider: Each s Circuit s GPS/EM Operations Tracker will be responsible for maintaining an accurate inventory of EM equipment for their respective Circuit. The GPS/EM Operations Tracker will be responsible for going out and attempting to locate EM equipment that is reported lost/stolen. Each Circuit s GPS/EM Operations Tracker will participate in a monthly EM inventory call with the Circuit Management Team (CMT) and the Department s GPS/EM Tracking Unit Provider. 9. Data Entry: The GPS EM Operations Tracker shall be responsible for entering a JJIS case note for all alerts to include: date and time alert or violation occurred, description of alert or violation (i.e. type), details of the contact made with the offender and when the alert or violation is cleared and the outcome. Then, the GPS/EM Operations Tracker shall send a notification to the assigned JPO and the Juvenile Probation Officer Supervisor (JPOS) detailing same information. 10. Reporting: At the end of each week, the GPS/EM Operations Tracker shall submit a written report to the Chief Probation Officer (JPO)/Assistant Chief Probation Officer (ACPO)/JPOS in the specific Circuit assigned, detailing all the alert activity for the week and how each specific incident was handled. II. RESPONSE CONTENTS: Respondents are requested to include information relating to all types of equipment (hardware and software) available and how each piece of equipment would be utilized in the Department s EM program. Information should describe in detail each type of monitoring/tracking device, monitoring service, attachment devices, and software programs that can track the movement of youth in the community. Information about external monitoring services should be included in this section of the response. Respondents should include descriptions of EM programs currently in place as well as processes and procedures involved in the operation of the program, specifically addressing the following: A. Contact Information: Provide the company s complete name, address, telephone number, facsimile number, address, and the company contact person for this RFI. Please indicate if your company is For Profit, Not for Profit, Governmental Agency or Law Enforcement Agency. B. Management Capability/Experience/Client List: Provide a general overview of the company s profile including a detailed description of the company s past experience, capability, and capacity for providing GPS/EM Operational Tracking services as specified in this RFI that will meet the needs of the Department. Please include the name of the agency or department that utilizes the devices and services owned and operated by the company. C. Response Requirements: Please provide a narrative response to the following questions regarding your company s proposed provision of services. Please ask all questions as specified in Section B, Inquiries/RFI Conference. Please also reference the Department s Contract #10347/Scope of Services Page 6 of 31

7 (which is attached to this document) for additional information regarding provision of the GPS/EM tracking units and program requirements. 1. Weekly Work Schedule: Provide a detailed work schedule proposed (Schedule for a Circuit with one (1) or two (2) GPS/EM Operations Tracker positions identified as required by the Department) that addresses the ability to perform all required work to include working during non-traditional hours (evenings, weekends and holidays) and maintain required service tasks. A proposed schedule should NOT be a straight forty (40) hour week 8 to 5 working schedule, but must take into consider daily required tasks. Describe a process for changes to the weekly schedule that may occur to ensure the service tasks are provided. 2. Staffing: Provide staff qualifications and educational experience of proposed staff to provide services as specified. 3. Management/Supervision/Follow-up/Contacts: Describe proposed methods of monitoring the GPS/EM system/software and providing supervision and contact with offender assigned to the GPS/EM program proposed to be utilized by the successful vendor. Include proposed frequency, timeframes and follow up. 4. Equipment Installation/Removal: The GPS/EM Operations Tracker shall be responsible for installing and de-installing the EM unit on the youth s ankle. Describe capability and experience with installation and removal of monitoring equipment from a youth. 5. Weekly Youth Programming/Scheduling: Describe capability and methods for establishing/maintaining a weekly schedule for monitoring, including programming of GPS/EM software to include location, and deviations from the offender s normal travel pattern and non-compliance with inclusion and exclusion zones. 6. Alert Monitoring: Describe the process for alert monitoring by the required time frames. Describe your understanding of Alert types and system communications and notification methods and time frames required for responding to alerts and follow-up. 7. Monthly Department Inventory and Inventory Calls with the DJJ GPS/EM Tracking Unit Provider: Describe a proposed method for conducting and maintaining inventory and for tracking lost/stolen damaged equipment in each Circuit assigned. 8. Data Entry: Describe the process for entering alert data into the Department s data base (JJIS) and follow up with Circuit staff. 9. Reporting: Describe the process for reporting as required each week, and provide an example format. Describe how this report can track alerts from week to week for each youth in a Circuit to identify patterns of alerts and the need for additional supervision. D. Pricing Information: Provide your company s estimated hourly rate based on the total annual salary including benefits for one (1) position, based on one (1) FTE/ forty (40) hours per week. Please identify all benefits required to be paid by your company on behalf of the position. The price shall be inclusive of all services, material and labor necessary to fully provide the services as specified in this RFI. E. Implementation Plan: Provide an implementation/transition plan with time frames necessary for hiring, training and providing staff to provide services as specified. F. Florida Business Registration: 1. Is your company registered with the Florida Department of State to authorize your company to conduct business in Florida? If not please register at 2. Is your company registered to do business with the State of Florida in MyFloridaMarketPlace? If not please register at G. Reservation of Rights: The Department reserves the right to selectively request additional information from any and/or all vendors, and may invite such vendors to elaborate upon its RFI response in an oral presentation to Department staff. If scheduled, such presentations will be held at the Florida Department of Juvenile Justice headquarters in Tallahassee, Florida. If requested, the date and Page 7 of 31

8 time will be identified after responses to this RFI are due. All presentations related to this RFI are open to the public. H. Public Records: Article 1, Section 24, Florida Constitution, guarantees every person access to public records. Florida law generously defines what constitutes a public record in section , Florida Statutes. As such, all responses this RFI are public records unless exempt by law. I f a vendor believes that its response contains information that should not be a public record, the vendor shall clearly segregate and mark that information (for example, placing the material in a separate electronic file, and including Confidential in the filename) and briefly describe in writing the grounds for claiming exemption from the public records law, including the specific statutory citation for such exemption. III. SUBMITTAL INSTRUCTIONS Responses shall be submitted as follows: A. Format: All electronically mailed submissions shall be in the Microsoft format. Attachments shall be submitted in a PDF, Microsoft Word, Adobe and/or Microsoft Excel file. B. CD submission: Electronic responses saved on a compact disc may be mailed to the Department s Procurement Officer (listed in this RFI). C. Deadline for Responses: Responses are due by 11:00 a.m. on Tuesday, November 15, 2016 Friday, December 16, All submissions for this RFI shall be submitted to: charlotte.shorter-rumlin@djj.state.fl.us Charlotte Shorter-Rumlin, Procurement Manager Bureau of Procurement and Contract Administration Florida Department Of Juvenile Justice Knight Building 2737 Centerview Drive, Suite 1100 Tallahassee, Florida Telephone Number: (850) All written inquiries shall be directed to the Procurement Manager at the above electronic address and shall be received by the date and time specified above. It is anticipated all written inquiries and the Department s answers will be posted on the web site on the time and date noted above. D. ATTACHMENT I - FOR INFORMATIONAL PURPOSES ONLY SEE GPS/EM SCOPE OF SERVICES ON THE NEXT PAGE. THE GPS/EM SCOPE IS THE GPS MONITORING SERVICE THE DEPARTMENT UTILIZES FOR THE GPS TRACKING UNITS AND SUPPORT SERVICES. THIS RFI IS FOR STAFF TO MONITOR YOUTH PLACED ON GPS/EM. THE SCOPE IS ONLY PROVIDED FOR YOUR UNDERSTANDING OF THE DEPARTMENT CURRENT GPS/EM SERVICE. Page 8 of 31

9 THIS IS NOT THE SCOPE OF WORK FOR THE SERVICE REQUESTED IN THE RFI ATTACHMENT I GLOBAL POSITIONING SATELLITE ELECTRONIC MONITORING SERVICES TECHNICAL SPECIFICATIONS/SCOPE OF SERVICES I. GENERAL DESCRIPTION A. General Description of Services 1. General Description: The Provider shall deliver Active Global Positioning Satellite Electronic Monitoring (GPS/EM) services on a statewide basis, as specified in this Attachment I, Technical Requirements/Scope of Services. The Department requires Active GPS/EM Monitoring. Active GPS/EM services shall be provided on a per diem basis per activated unit in service (installed on a youth and monitoring/tracking the youth). All equipment and systems shall remain the property of the Provider with the Provider being responsible for any and all system and equipment upgrades, maintenance and repair/replacement, at the Provider s costs, based on a requested allowance. (See Section III, B., 7., Lost, Stolen, Damaged Equipment Allowance of this Attachment). In addition, the Provider shall deliver Alcohol Monitoring (AM) units which shall provide an approximation of the wearer s blood-alcohol level based on the concentration of alcohol in the wearer s perspiration and communicate such to the monitoring center as specified herein. 2. Required Equipment Units: The Provider shall provide a minimum of two hundred fifty (250) active GPS/EM tracking/monitoring units to transition to currently monitored youth, with a back-up inventory of twenty percent (20%) which is fifty (50) units to be placed in the Circuits for back-up, which constitutes a total of three hundred (300) units to be available (Delivery addresses and number of tracking units to be specified by the Department s Probation Office Statewide EM Operational Coordinator. The Department requests for Circuit 11, a minimum of eleven (11) AM units to be placed in service, with one (1) unit in Circuit inventory for backup. The number of Alcohol units may be increased as necessary based on Circuit needs. The Provider should note; however, the Department cannot accurately predict an exact number of GPS/EM or AM units that will be placed on youth under the supervision of the Department at any given time, and there is no way to determine the number of active GPS/EM or AM monitoring (daily service units) that will be provided under this Contract. The youth to be placed on GPS/EM is determined by the sentencing authority and eligible youth must meet certain criteria prescribed by the Department. The number of active GPS/EM or AM units to be utilized may increase or decrease at the discretion of the Department and/or based on available funding. 3. Service Implementation: The Department will allow a transition period to include the delivery, training of Department staff and installation of new tracking units with active GPS/EM and AM monitoring of youth and monitoring services to commence statewide in all Circuits no later than December 1, 2016 or sooner. 4. Monitoring Services for both GPS/EM units and AM units shall be available twenty-four (24) hours a day, seven (7) days a week, (including holidays) and shall be considered inclusive of all technology systems, associated equipment, accessories, installation, training, monitoring, monitoring center staff, system and Provider reporting, maintenance and any other applicable industry support services; therefore, any technology, system and equipment proposed shall be currently available and shall meet or exceed the minimum specifications detailed herein, and have a proven track record of customer satisfaction. 5. The Provider shall provide the most current, viable, and technically proficient GPS/EM and AM services, to include the monitoring system and related Page 9 of 31

10 equipment available meeting the requirements of Attachment I, Technical Specifications/Scope of Services and ensure maximum operating efficiency with minimum downtime for system interruptions, including upgrades and routine maintenance. AM services and monitoring units shall meet the monitoring service requirements specified herein as applicable to alcohol monitoring. B. Technical Specifications/Services to be Provided 1. The Provider shall provide GPS/EM services and AM services twenty-four (24) hours a day, seven (7) days a week, which shall include a monitoring system that is capable of being accessed through a secure internet connection and fully supported by a secure database for transactional records. The service shall be inclusive of all technology, equipment, systems and related support services, data storage support services and shall be fully supported by twentyfour (24) hour monitoring services and staff. 2. For all GPS/EM and AM services, the Provider shall provide, at their own expense, all systems and equipment (software and hardware) required for the service delivery, regardless of the actual number of units including but not limited to: a. a system with a database to monitor youth activity; b. all monitoring units (monitoring units to be single body worn units which include the transmitter, receiver/dialer and other related equipment) to communicate location data to the Provider s system. Monitoring units must also communicate directly with the youth by vibration, LED lights, and/or voice (active or pre-recorded) for notification of alerts to the youth; and c. all software and hardware required to access the Internet, with the exception of Department personal computers; all labor, materials, equipment, cellular wireless service costs and consumables necessary to perform active GPS/EM tracking and monitoring services and AM services on an as-needed basis. 3. All technical specifications and service requirements shall meet or exceed the minimum requirements outlined herein. All equipment and systems furnished shall be the Original Equipment Manufacturer (OEM) new, unused equipment and standard products of the Provider identified, shall be in proper working order, clean and free from defects or features affecting appearance, serviceability, or the safety of the youth in normal intended use. No deviations from the minimum specifications are allowed. The Provider shall not subcontract any portion of these services at this time. C. Authority Section (1)(b) Florida Statutes, authorizes the Department of Juvenile Justice to provide for the health and well-being of youth in the state s care and to provide for the care, safety, and protection of children in an environment that fosters healthy social, emotional, intellectual, and physical development; to ensure secure and safe custody; and to promote the health and well-being of all children under the state s care. D. Service Definitions 1. Active Global Positioning Satellite (Active GPS): A type of GPS electronic monitoring that utilizes a transmitter attached to the youth. This transmitter is electronically tethered to a tracking unit (receiver). This technology may also include a single body worn unit attached to a youth. The active system includes GPS tracking of the youth and cellular communications capability. An active system provides nearly real-time youth location and reporting of alarm notifications through , text messaging and/or cellular communication. 2. Alarm/Alert: A notification provided by the electronic monitoring system indicating non-compliance of the established parameters on the part of a youth that has been detected or that a problem exists in the monitoring system. Alarm/Alerts to the monitoring units worn on the youth must communicate, at a minimum, by vibration Page 10 of 31

11 LED lights, and/or voice (active or pre-recorded) to notify the youth of noncompliance or problems with the equipment unit. 3. Alcohol Monitoring Bracelet: A court-mandated bracelet worn on the ankle, which provides an approximation of the wearer s blood-alcohol level based on the concentration of alcohol in the wearer s perspiration. 4. Consumables: All necessary GPS/EM or AM tracking supplies and replacement supplies, including but not limited to; straps, clips, batteries, installation/removal equipment supplies, charger units, cords and instruction/training materials. 5. Crime Data Integration System: A system where youth location is electronically overlaid or integrated with crime location mapping data for analysis as shown by points at which the youth was located at a point in time. 6. Daily Unit of Service: Active GPS/EM and AM monitoring inclusive of all tracking units, systems and related services on a daily basis for a twenty-four (24) hour period. 7. Equipment: The hardware utilized to comprise the monitoring unit. The equipment to monitor youth (GPS/EM or AM) shall be a single body worn unit, which includes the transmitters, receiver/dialers, straps, batteries. Any tools or devices used to secure any of the equipment to the youth and battery chargers for the unit shall be provided and included with the price. 8. Manufacturer: The person or company in the business of manufacturing products. 9. Service: The overall GPS/EM or AM service as described in this Contract to be performed by the Provider, including but not limited to, the technology, system, monitoring unit equipment, monitoring center, training, Provider staff and other ancillary services described herein. 10. Subcontract: An agreement entered into by the Provider with any other person or organization that agrees to perform any performance obligation for the Provider specifically related to securing or fulfilling the Provider s obligations to the Department under the terms of this Contract resulting from the RFP. Subcontracting for any direct GPS/EM services, including equipment, system, monitoring etc. is not authorized under this Contract without prior written permission from the Department s Contract Manager. Subcontract for AM units and service is authorized, pursuant to the terms and conditions of subcontracting outlined in this Contract. 11. System: The technology/product to be provided under this Contract, including but not limited to, all hardware, software, application programming and the single integrated database that assists in electronically monitoring youths. E. Major Goal(s) of the Service The intended goal of the Department and the GPS/EM or AM service is to provide services in a manner that ensures troubled youth remain crime free, within the least restrictive environment possible, while maintaining public safety. II. III. YOUTH TO BE SERVED A. General Description of Youth Youth, eighteen (18) years of age and under, under the custody of the Department of Juvenile Justice may be eligible for GPS EM or AM services. B. Youth Determination and Eligibility The youth to be placed on GPS/EM or AM service is determined by Court Order and eligible youth must meet certain criteria prescribed by the Department. SERVICE TASKS A. System Requirements 1. General System(s) Specifications: a. The Provider shall provide a web-based GPS/EM system that is capable of being accessed through a secure (password protected) Page 11 of 31

12 internet connection from desktop, laptop or remote means by Department personnel, who have appropriate security clearance and have been provided Provider-supplied security codes. b. The GPS/EM system shall be supported by a database that allows for multiple data fields, and include the capability for customization based on Department data needs. The Department and the Provider shall work together to define all necessary data fields for specific reporting needed by the Department during this Contract s implementation period and in operational meetings with Department staff. c. The GPS/EM system shall provide the capability for the Department to download data and reports from the database, through secured internet access, as outlined in Section III, H (System Generated Reports) of this Attachment. d. The GPS/EM system shall provide for one hundred percent (100%) redundancy to avoid any downtime due to hardware or software issues. e. The GPS/EM system shall provide for youth enrollments and scheduling to be performed via direct telephone request (password accessible) when Department staff does not have immediate access to an internet connection. f. The GPS/EM system shall provide for mapping of youth locations and for saving of mapped locations in near real time, but in the event that is not possible, a record of where the youth/tracking unit has been shall be made available upon request. g. The GPS/EM system shall provide security features, which prevent unauthorized individuals from accessing any information held by the Provider. Secure access to the system shall be maintained at all times. h. The GPS/EM system shall provide the capability for every human voice call in and out of the system to be recorded with a transaction record that indicates the called number or calling number, length and the result of the call. This information shall be made available to the Department s Contract Manager or designee at the Department s request. i. The GPS/EM system shall provide that all data be recorded with a historical transaction record and stored/archived for retrieval/backup in a database when requested by Department personnel in accordance with the following: 1) All historical data shall be centrally stored and accessible for reporting purposes; 2) This information shall be available for reporting in a standard transaction file format; and 3) All current and historical data files shall be retained for a period of seven (7) years by the Provider and this information shall be available at no charge to the Department after termination of this Contract. j. The GPS/EM system shall enable the Department to monitor the near real time position for a specific youth s location at any and all times. For Active monitoring, youth location data shall be uploaded a minimum of once every thirty (30) minutes while in compliance and immediately uploaded when the youth is in violation status. The system shall provide youth locations upon demand. The system shall also be capable of the following: 1) establishing configurable inclusion and exclusion zones; 2) collecting youth location points at a minimum of once every one (1) minute while in compliance and once every thirty (30) seconds while in violation status; Page 12 of 31

13 3) communicating through the equipment unit directly with the youth by vibration LED lights, and or voice (active or prerecorded) alarm/alerts; 4) providing location mapping; 5) providing alarm notification; 6) providing mobile computing devices with wireless capability for constant communication with the monitoring center; and 7) for AM units, the Provider s system or subcontracted system shall be capable of providing an approximation of the wearer s blood-alcohol level based on the concentration of alcohol in the wearer s perspiration. k. All system requirements that are industry standard to AM tracking and monitoring shall be provided. l. The Provider s GPS/EM system shall have the capability to query the database for any/all GPS/EM services for youth based on a specified date, times and location. This also applies to AM services. m. Upon written request ( acceptable) by the Provider and written approval ( acceptable) by the Department s Office of Probation and Community Intervention or upon request and direction of the Department, all youth location data may be electronically transmitted to a Department approved crime data integration system. This shall be done in a time frame and in a format mutually agreed upon by the Department or entity receiving the data. The Department reserves the right to request location points be downloaded (at no additional charge) to other crime data integration systems as required by other law enforcement agencies. n. The GPS/EM system shall provide the capability for the entry of narrative-style notes by Department personnel and/or the Provider s monitoring center staff for each youth on active GPS/EM. These notes will be utilized as documentation of steps taken to resolve youth alarms. o. The GPS/EM system shall have on-board processing and the ability to store inclusion/exclusion zone information, schedules and rules in the system. This is not required for AM services. 2. System User Interface: The system shall provide a software application for enrollment, scheduling and reviewing of youth location and mapping. a. System software shall allow for a non-erasable alpha numeric identification designated by the Department (DJJ Youth identifier number), with no more or no less than seven (7) characters. A unique identification shall be used for each youth within the Provider s system. In addition, the software shall require the following minimum mandatory fields for initial youth enrollment: 1) Type of Unit (GPS/EM or AM); 2) Name of youth; 3) Youth s DJJ number; 4) Name of parent/guardian; 5) Physical address where youth/guardian reside; 6) Serial number of equipment; 7) Time zone; 8) DJJ Program Area (Probation, Detention); 9) Judicial Circuit; 10) DJJ Region; 11) Name of Detention Center; 12) Address of Detention Center; 13) Detention Center contact telephone # and address (if available) for notifications; and Page 13 of 31

14 14) Assigned Juvenile Probation Officer (JPO) (including and phone number). b. Enrollment screens shall be customizable for ease of use by authorized Department staff as determined by the Department. Any specific customization that requires programming changes is not required by this Contract s start date, but must be implemented within ninety-one (91) days of the Contract start date with full implementation by January 2, c. The mapping software utilized shall include, but not be limited to the following: 1) Allow unlimited access to the most up to-date maps available with state of the art graphics with aerial photography capabilities; 2) Allow for zooming/scaling from street level to statewide; 3) Allow for identification/labeling of streets; 4) Display youth location information in a sequenced event and/or at a specific date and time; and 5) Display inclusion and exclusionary zones that shall be printable from the screen. d. Any software necessary for the Department interface shall be provided at the expense of the Provider, with no licensing fee to the Department. Any and all software may be subject to pre-approval and testing by the Department. e. The Provider shall provide a web-based application that includes, but is not limited to the following: 1) An internet link to the Provider s web-based data application software with all data processing functions occurring solely on the Provider s servers. 2) The web site shall not require any software downloads or remote access to the Department s computers to utilize the system. 3) The web-based application shall provide the ability to efficiently stream aerial mapping data and youth tracking points with minimal latency during critical hours of operations and concurrency. 4) The web-based application shall be accessible twenty-four (24) hours per day, seven (7) days per week while maintaining acceptable processing performance for youth mapping and tracking data. 5) The web-based application shall allow users to access the application over an SSL connection with 128-bit encryption, utilizing Microsoft Explorer web browser version 10 or higher. B. Equipment Specifications 1. General Equipment Requirements: All GPS/EM and AM equipment provided pursuant to this Contract shall meet the following requirements (this includes all, transmitters, receiver/dialers, re-charging systems, straps, batteries, and any equipment used to secure any of the equipment to the youth): a. The monitoring/tracking equipment unit shall be a single body worn unit that includes the receiver/dialer and transmitter and the unit shall communicate directly with the youth by vibration alarm/alerts to the body worn unit. b. The monitoring equipment (monitoring unit) shall be of the latest technology available and currently in use by the manufacturer and shall be identified by name of product and manufacturer. c. The Provider shall provide only equipment that meets the highest levels of ruggedness, durability and performance available, when considering Page 14 of 31

15 the following: operating temperature, stored temperature range, temperature cycling, shock and vibration, water resistance or waterproofing, operating humidity range, stored humidity range and tamper resistance. d. The Provider shall provide equipment that meets market safety standards and presents no health or safety hazards to staff and/or youths. e. All equipment shall be permanently marked with the model/serial identification numbers and will not change colors or lose labeling after being exposed to common cleaning products. f. The equipment shall be capable of tracking/monitoring a youth on a twenty-four (24) hour, seven (7) day a week basis and shall be able to confirm the date, time and location of the tracking event. g. The equipment shall not be available as an open market item if this could compromise the security of the system. h. The equipment shall be currently registered and approved by the Federal Communications Commission (FCC). i. The equipment shall be equal or equivalent to the latest industry standards. j. All equipment shall be designed so that if a youth tampers with the equipment an alarm is generated. k. All equipment assigned to the youth shall be manufactured to allow for repeated proper sanitization. The Provider shall provide instructions to sanitize the equipment, including recommended cleaning agents and methods. l. The equipment shall not have any sharp edges and shall be designed so not to cause excessive chafing or bruising. 2. Receiver/Dialer Requirements: All receiver/dialer s provided pursuant to this Contract shall be part of the one (1) piece monitoring/tracking equipment unit and shall meet the following requirements: a. The receiver/dialer shall be body worn and attached to the youth in a manner that will not impede normal activities, school or work. b. Communication between the receiver/dialer (tracking unit) and monitoring center shall be encrypted and should use wireless cellular telephone connection. c. The Provider shall ensure that any cellular areas in the State with inadequate cell service maintain, at a minimum, unit location and tracking capability during the entire time frame that cellular connection is unavailable so that this data can be transmitted to the monitoring center when the tracking unit reconnects to cellular service. If direct communication by vibration, LED lights, and or voice (active or prerecorded) is not immediately available, all necessary alert communication with the unit shall occur as soon as the unit is able to re-connect for cellular service to communicate an alert/alarm. d. Any part of the receiver/dialer system (including re-charging systems if applicable) that requires the use of a telephone shall use wireless cellular telephones, communicate between the individual receiver/dialer and the monitoring center. e. The receiver/dialer shall include an internal clock and enough memory to store five (5) days of data if communication with the monitoring center is disrupted. f. The Provider shall provide a battery for the receiver/dialer that holds a single charge for a minimum period of sixteen (16) hours and shall require two (2) hours or less to be re-charged. The batteries shall be rechargeable for up to twelve (12) months before failing to hold a charge. Page 15 of 31

16 g. The receiver/dialer shall be able to re-charge the battery to maximum capacity (100% charge) in under two (2) hours or less for a one (1) piece unit/single body worn device. h. The receiver/dialer shall have internal diagnostics that can determine if it is operating properly and the ability to relay the information to the monitoring center. i. The GPS/EM receiver within the receiver/dialer shall acquire GPS within five (5) minutes when placed in an outdoor environment with a three hundred sixty (360) degree view in the horizontal plane and one hundred eighty (180) degree view of the sky from horizon to zenith in the vertical plane. 3. Accessories: All accessories, including replacement batteries, straps other related supplies necessary for proper operation for each unit shall be provided at no additional cost to the Department as follows: a. All straps utilized to attach equipment to a youth shall have a fiber optic wire in the strap and designed so that if a youth cuts, severs or otherwise compromises the integrity of the strap an alarm is generated. The Department prefers a strap that is difficult to remove. b. Straps used to attach the equipment to a youth shall have exterior surfaces made of hypoallergenic materials, and shall be adjustable in length to fit all youths. All straps designed to attach equipment to a youth shall have the capability to be securely sized to a youth. If straps are pre-sized, they shall be immediately available in one-half (1/2) inch increments or less. c. Batteries for single body worn monitoring/tracking units shall hold a single charge for a minimum period of sixteen (16) hours and shall require no more than two (2) hours to be re-charged. The batteries shall be rechargeable for up to twelve (12) months before failing to hold a charge. d. The Provider shall provide one multi-charger for each Detention Center and each Probation Circuit Office for a total of forty (40) multi-chargers inclusive of all costs. 4. Shipping of Equipment: a. The Provider shall pay ALL costs associated with shipping (both delivery and return) of all equipment and supplies. Shipping will be only to locations within the State of Florida. b. The replacement of equipment, parts and consumables shall be sent via two (2)-day mail or overnight mail within twenty-four (24) hours of notification if requested by the Department s Probation Office EM Statewide Operation Coordinator or the Department s Contract Manager. c. The equipment shall be provided in a shipping container with unpacking/packing instructions, all accessories parts list assembly instructions, care and maintenance instructions and a user manual. 5. Delivered Equipment: a. In the event any equipment becomes inoperative due to a malfunction or through normal use, the Provider shall incur all repair and replacement costs. The Provider shall keep an inventory of any such malfunctioning or inoperative equipment separate from the lost, stolen or damaged equipment inventory. b. The Department will determine the method, frequency and location of all equipment and supply deliveries throughout the State. c. Upon approval by the Department s Probation Office EM Statewide Operations Coordinator, the Provider shall furnish upgraded equipment with improved surveillance technology, at no additional cost to the Department. If it is determined that upgraded equipment is to replace Page 16 of 31