Operational Incident Command System for Utilities. J. Mark Drexel, P.E.
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1 Operational Incident Command System for Utilities J. Mark Drexel, P.E. 1
2 Agenda Incident Command System Overview Three Part Implementation Organizational Transition Exercise 2
3 Incident Command System Overview 3
4 ICS - The Early Years FIRESCOPE (Early 70 s) Firefighting Resources of California Organized for Potential Emergencies Evolved to aid in the management of wild land fires FIRESCOPE ICS became the National Interagency Incident Mgmt System (NIIMS) in
5 ICS Design Requirements Standardized, functional organization Group related functions Delegated authority Every incident, small or large, simple or complex, must have some form of an action plan, whether oral or written 5
6 Uses of ICS Incidents (unplanned) Events (planned) 6
7 ICS Flexibility Small to large Events or Incidents Organization wraps around incident Problem shapes organization Build to fit incident Don t over-organize Do watch span of control 7
8 Three Part Implementation 8
9 Operationalizing ICS for Utilities Three Part Implementation Transitional organization Title conversion Graded response Authority hand-off 9
10 Applying ICS Flexibility Escalating Incidents Routine Level Hit pole, Structure fire, Manhole explosion Local Lightning event Regional / Divisional Major storm response Company-wide Coastal storm, multi-commodity 10
11 Traditional ICS Structure Incident Command Command Staff Commander Officer Operations Planning Logistics Finance / Admin Chief Branch Branch Director Group Division Supervisor Single Resource Task Forces Strike Teams Units within Planning, Logistics, Finance Admin Sections Leader 11
12 Initial Response Organization Northern Region Storm Recovery Solution Organization Northern Region Vice President Public Affairs Electric General Managers Northern Region Storm Director Trouble Analysis Engineering Manager Electric Control Center Manager Emergency Information Center Customer Operations Manager Municipal/LSE Group Manager Municipal Liaison Manager Field Damage Assessment Manager Restoration Organization Manager Expediting Manager Performance Manager Logistics & Field Management Central Services Manager 12
13 Organizational Morph Assimilation Matching Responsibilities Separating Operations from Planning Control Center Transitional Titles No change in function 13
14 ICS Title Conversion Typical Storm Recovery Title Customer Assistance Center Manager Mobilization Manager Information Coordinator Manager - Expediting Operation Svc - General Mgr Director Public Affairs Manager - Ladder Line Ext. Lc Crew Coordinator General Manager Crew Guide Coordinator Chief Coordinator Manager - Restoration Electric General Manager Buyer Manager - Oh Construction Garage Operations Engineering Manager Comparable ICS Title Call Center Situation Unit Leader Damage Assessment Situation Unit Leader EIC Documentation Unit Leader EIC Resource Unit Leader Incident Commander Information Officer Ladder Line Division Supervisor Line Clearance Division Supervisor Logistics Section Chief Mutual Aid Crew Unit Leader OH Restoration Division Admin Supv. OH Restoration Division Leader Planning Section Chief Procurement Unit Leader Staging Area Manager Transportation Support Unit Leader Trouble Analysis Situation Unit Leader 14
15 Typical Organizational Structure Incident Commander Commander EH&S Officer Customer Ops Officer Information Officer Liaison Officer Officer Operations Section Chief Planning Section Chief Logistics Section Chief Admin/Finance Section Chief Chief Underground Branch Director Trouble Anaysis Unit Leader Hotel/Food Unit Leader Mutual Aid Unit Leader Overhead Branch Director Construction Mgmt Branch Director Control Center Unit Leader EIC Unit Leader Transportation/Supply Unit Leader Staging Area Unit Leader Cost Unit Leader Claims Unit Leader Director & Leader Damage Assessment Unit Leader Facilities Unit Leader Adminstrive Support Unit Leader Procurement Unit Leader Supervisor 15
16 Utilize a Graded Response Field Response On-shift resources Control Center On-call resources Emergency Management Center Regional/inter-regional resources & mutual Aid Corporate Emergency Response Center All hands 16
17 Utility Incident Commander Field Response - The on-site field authority at emergency events such as oil spills, gas leaks, and hazardous material releases. The Incident Commander usually wears a white hard hat to signify authority. 17
18 Field Incident Commander 18
19 Utility Incident Commander Local Response - The Incident Commander (IC) is located at a regional Control Center and is responsible for directing and coordinating the overall event response. 19
20 Control Center IC 20
21 Utility Incident Commander Regional Response - The Incident Commander (IC) is located at a central Emergency Management Center and is responsible for directing and coordinating the overall response. 21
22 22 Emergency Management IC
23 Utility Incident Commander Company-wide Response - The Incident Commander (IC) is located at a Corporate Emergency Response Center and is responsible for the strategic management of the incident. 23
24 Corporate Response Center IC 24
25 25 Utility Authority Hand-off Event Level Field Location Supervisor Control Center Shift Mgr Emergency Management Center Regional General Manager Corporate Emergency Response Center (CERC) Executive Incident Authority Function /Branch Incident Authority Function /Branch Incident Authority Function /Branch Incident Authority Function /Branch Field Primary Incident Commander Monitor System Local Operations Section Chief Primary Incident Commander Region-wide Operations Branch Chief Operations Section Chief Primary Incident Commander Multi Regional & Multi Commodity Operations Supervisor Switching Authority Operations Section Chief Primary Incident Commander
26 26 Utility Event Transition Event Level Incident Authority Command & Control Location Staffing (order of magnitude) ICS Organization Hit Pole Field Supervisor On-site 3 IC & Ops Local Area Outage Control Center Manager Control Center 30 IC & Ops & Planning (engineering) Region-wide Event General Manager Emergency Management Center 300 IC & General & Command Staff (limited) Multi Regional & Multi Commodity Executive Corporate Response Center 3000 Full ICS
27 Change Management Executive Sponsor Strong commitment Communicate Intent Develop Transition Link existing with the future Realign reporting chain Functions remain intact Document revisions with hybrid titles Tabletop Exercise Command Staff first Use props (colored vests, arm bands, etc) Communicate Benefits Span of control Flexibility Allow time to sink in Final title chain 27
28 Operational Incident Command System for Utilities Contact Information: J. Mark Drexel, P.E. 28
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