5 TRENDS CHANGING THE CONTRACT MARKET. DAN WELTIN Editor-in-Chief, Sanitary Maintenance & Contracting Profits

Transcription

1 5 TRENDS CHANGING THE CONTRACT CLEANING MARKET DAN WELTIN Editor-in-Chief, Sanitary Maintenance & Contracting Profits

2 TREND 1: ROBOTICS

3 TREND 1: ROBOTICS Floor-Cleaning Robots Fastest and largest growing robot category $600 million industry by 2020 Europe will represent 29% of this market [Markets and Markets Study]

4 TREND 1: ROBOTICS Robot Benefits Fill job vacancies Reduce labor costs Increase productivity Reliable consistency Fewer worker injuries

5 TREND 1: ROBOTICS Robot Challenges Still need human interaction to program and maintain Can t clean crowded spaces Still need workers to clean areas missed by robots Expensive equipment

6 TREND 2: INTERNET OF THINGS

7 TREND 2: IoT Floor IoT Benefits Geolocation Monitor runtime Observe battery charge levels Preemptive maintenance Gauge training needs

8 TREND 2: IoT Restroom IoT Benefits Improve hand hygiene compliance in healthcare facilities» Compliance rate is currently less than 50% [WHO 2014 Report] Be alerted to refill dispensers to avoid complaints in offices Clean based on demand rather than a set schedule

9 TREND 2: IoT IoT Challenges Usability (aka dashboard overload) Who will analyze data?» Full-time position» Benchmarks aren t detailed enough» Will distributors or consultants have access to data?» What happens when clients cancel accounts? Erroneous occupant perception Worker concerns

10 TREND 2: IoT Mickey Mouse & IoT Pros Workers will clean restrooms after use by a certain number of guests Trash cans won t get more than threequarters full Improve park guest perception Cons Workers with seniority can t choose daily assignments Unclear discipline for losing a phone Unclear if technology is used to monitor workforce and find faults with individuals [Orlando Sentinel]

11 TREND 3: OFFICE SPACES

12 TREND 3: OFFICE SPACES Flexible Office Space CONFLICTING NEEDS: Occupants want spaces that encourage interaction, but also need quiet personal spaces 75% of companies use 7 types of collaborative spaces:» Small conference rooms» Medium conference rooms» Large conference rooms» Very small huddle rooms» Videoconference rooms» Project space» Cafes [Knoll Inc., Creating Collaborative Spaces That Work ]

13 TREND 3: OFFICE SPACES High-Density Offices Average 100 sq. ft. per worker [CoreNet Global: Office Space Per Worker Will Drop] More workspace to clean Restroom traffic could increase by 30% [Georgia Pacific: Cleaning High Density Workspaces]

14 TREND 4: OFFICE INFECTION CONTROL

15 TREND 4: OFFICE INFECTION CONTROL Infections are already a problem Workers in shared offices have, on average, two more episodes of common cold than those in private offices [ Shared office space and the risk of the common cold ] Adults spend more time in the workplace during the week than anywhere else Over half of office workers globally worry about getting infected from colleagues who go to work sick [Tork Office Trend Report 2016]

16 TREND 4: OFFICE INFECTION CONTROL Frequently touched objects 50% of building service contractors clean these objects daily 50% of facility executives spec these items to be cleaned daily [Contracting Profits studies] Elevator buttons Breakroom sink faucet handles Microwave door handles Water fountain buttons Vending machine buttons Computer mice

17 [CleanLink webcast: Infection Control: Reducing The Risk] TREND 4: OFFICE INFECTION CONTROL In an office with 80 people One door had a virus. Four hours later: 52% of employees had the virus on their hands 56% of surfaces were contaminated

18 TREND 4: OFFICE INFECTION CONTROL Costs Add Up Lost productivity from absent and sick workers costs the U.S. economy $227 billion each year [Integrated Benefits Institute] The common cold costs $20 billion in lost productivity [GOJO: Impact of a Comprehensive Workplace Hand Hygiene Program] One person going to work with a cold costs his employer $280 in lost productivity [Contracting Profits: The Cost of Sick Tenants]

19 TREND 4: OFFICE INFECTION CONTROL Cleaning Can Help Cleaning and disinfecting reduces the spread of viruses by 80 to 90% Providing hand sanitizer and disinfecting wipes reduces cross-contamination 81% of office workers say hand sanitizer is one of the top two workplace amenities [GOJO: Impact of a Comprehensive Workplace Hand Hygiene Program]

20 TREND 5: CHANGING WORKFORCE

21 TREND 5: CHANGING WORKFORCE In the United States By 2020, 25% of the entire workforce will be older than 55 Nearly a third of the cleaning operatives are already 55 and older A third of cleaning supervisors are already 55 and older [U.S. Bureau of Labor Statistics] But it s a worldwide problem by 2020, half of the global workforce is going to be made up of Millennials

22 TREND 5: CHANGING WORKFORCE Millennials Desire: Leadership Job Security Collaboration Technology Sustainability

23 TREND 5: CHANGING WORKFORCE Ho okipa Workforce Academy Exposes high school students to the cleaning and hospitality industry in Hawaii Teaches: Math for taking inventory Summarization writing for reports Communicating instructions Acting professional Basic cleaning skills Graduates go on to work in the cleaning industry

24 QUESTIONS? Dan Weltin Editor-in-Chief, Sanitary Maintenance & Contracting Profits