The Portuguese egovernment Agenda

Transcription

1 The Portuguese egovernment Agenda

2 Technological Plan AN AGENDA TO INNOVATION

3 SIX MAIN FOCUS FOR CHANGE: SCIENTIFIC DEVELOPMENT QUALIFICATIONS BETTER ADMINISTRATION LESS BUREAUCRACY INNOVATION NETWORKS DIGITAL DIVIDE Partnerships with the MIT, CMU, Harvard, Austin, Fraunhoffer, etc. New Opportunities to enroll 1 million people in lifelong learning Rising from 16th to 3rd in the EU ranking of online public services availability On the spot firm to create a company in less than one hour Public initiatives for collective efficiency embedded in Structural Funds support Providing access and training to those excluded from the information society

4 THE DIGITAL AGENDA

5 INTERNET ACCESS Computer, Internet and Broadband in Portuguese households (%) Conventional and Mobile Broadband penetration (% of total population) Source: INE Source: ANACOM

6 egov EU Rankings Sophistication and Availability of Online Public Services º 4º 10º Disponibilidade Sofisticação 13º 11º 14º

7 CONDITIONS FOR THE ECONOMIC ACTIVITY On the Spot Firms established Simplified Statements delivered (IES) Source: MJ

8 INNOVATION PERFORMANCE IMPROVEMENT Source: Source: European European Innovation Innovation Scoreboard Scoreboard Average Average annual annual improvement improvement in in innovation innovation performance performance

9 egovernment Strategy Multi-Channel Delivery of Integrated Services

10 What does the citizen waits for? To have very few interactions with public services That will give me the same answer, no matter where I go The Public Administration is the institution that less contributes for my happiness Celerity Knowledge Kindness Adaptability

11 Challenges & Opportunities A changing Administration: Break organizational silos Create networks and connect information systems Promote cooperation Innovation in providing services Focus in the citizens & businesses needs and expectations Transformation Cooperation Connectivity Interoperability

12 The beginning of the Concept One-Stop-Delivery 1999: Citizens Shops were launched 8 Citizen Shops

13 Citizen Shop: A new culture of Public Service Public Services and Private Sector (utilities) side-by-side, sharing the same space and public image. First Internet Free Access Points (year 2000). Free telephone number and a internet site. 55 millions of attendances

14 Citizen-Shop 2 nd Generation A Renewal Concept for One-Stop-Delivery

15 Citizen-Shop 2 nd Generation A Renewal Concept for One-Stop-Delivery - Live events Organization - I lost my wallet - I want to by a house - I want change car - I want to find a job - Citizen Shop 24H - Business Space

16 Citizens in the Center

17 Placing Citizens in the Center of a Modern and Changed Public Administration 1st Priority: Inclusive egovernment In 2010 every citizen will be able to use electronic public services through the most suitable channel. In Moving Forward in the 5 priority objectives of the egovernment Action Plan. EU. i2010

18 Citizen-Centric Strategy Integration of services to Citizens and Business Citizen Expectation Find services Monitorize the services quality Improve the services distribution Key enablers Governance Customer-driven approach

19 Citizens Portal Better to You, Better to All 683 services provided by 125 entities More than registered users newsletter subscribers page views/month

20 Business Portal Simpler, from start to end Create an enterprise face to face in less than one hour or do it online: strong authentication and digital signature ON the SPOT FIRM / BUSINESS ONLINE CREATED ( services (information and transactional)

21 Finances and the relation with taxpayers Electronic Tax Submissions: about 70%

22 Key Enablers

23 Programe Simplex: The Simple The Better Objective: Reduction of Administrative Burdens 300 Measures in Measures in Measures in Measures in 2009 More Simple Services to Citizens Health 24 Faster Services to Enterprises Business Online More efficient Public Administration Knowledge Network

24 Interoperability That s the secret Uniformidade Standardization Standards iniciais De Jure Funcionam para o mundo físico Tradutibilidade Translation Standards De Facto 24

25 Technological Public Administration Framework Citizen Other portals and information Citizen Portal systems Toolkit Public body Local FSC central component Centra Toolkit FSC central Internet/ Public Admin component Network Internal Systems public body Public Body Local Toolkit Internal Systems SOA Platform

26 Citizen s Card: An interoperability example The Citizenship Certificate The Citizen Card is the new document of identification, that identifies the citizen visually and physically and allows it s owner to identify himself and sign documents electronically.

27 Citizen s Card: Launched in Azores (February 2007) Replaces 5 cards: Identity Card, Taxpayer Card, Social Security Card, National Health Service Card Voters Card. 2,5 million cards (Feb.07- Jul.09)

28 Governance

29 Governance: A New Type of Internal Relationship Cross-ministerial and multilevel governance (central, regional e local). What is the role in a specific moment for a specific purpose.

30 Governance: A New Type of Internal Relationship Knowledge Network for PA (2008) Interministerial Network for ICT (July 2009) Interoperability, Integration, Electronic ID, Multichannel Attendance, Workflow Systems, Security

31 Let s do it TOGETHER!

32 In the end See the world through the citizens eyes. Create a unique face to the Public Administration, providing multi-channel services to citizens and enterprises. Simplify the administrative procedures and reduce burocracy. Create a common Agenda about interoperability and electronic identity.

33 António Bob Santos ADVISOR TO THE NATIONAL COORDINATOR OF THE LISBON STRATEGY AND THE TECHNOLOGICAL PLAN Twitter: ABSANTOS