Supervision In A Community Based Model

Transcription

1 Supervision In A Community Based Model Mike Cole, LLP CAADC CCSW Terri Sprader, MA LPC SPADA CAADC CCS ADS

2 Learning Objectives Identify 3 unique challenges to supervising community based staff. Describe the importance of assessing the specific supervision needs of staff in varying roles. Learn 3 staff retention strategies

3 Arbor Circle Community Based Recovery Services What We Do

4 Family Engagement Program (FET) Enhanced Women s Services Women s Case Management Specialty Pregnancy Assistance (SPA) Recovery Management (RM) Valued Community Member (VCM) Programs Sober Living Unit (SLU) RE-LINK

5 Clinicians Case Managers Peer Recovery Coaches Staffing

6 Team Leader Clinical Supervisors Program Manager Supervision

7 Unique Aspects of Community Based Service Delivery

8 Clients are served in their home Or meet in nearby locations Jail based services Follow up in the community-homes, shelters, family Travel issues Crises in field Locating clients Working across a large county/region Location Communication Confirming appointments Connecting with team Connecting with supervisor

9 Driving Weather Environment Threatening person Safety

10 Timelines-same as office based Equipment needs Internet connection issues Documentation

11 Adaptable Independent Flexible Creative Organized Staffing Needs Trustworthy

12 Supervision Challenges

13 Tracking staff location Addressing crises in the field Challenge #1 Safety

14 How much is enough? Communication between team members Challenge #2 Communication Communication with key partners Supervisor Communication

15 Frequency of in office supervision Challenge #3 Monitoring Performance Direct observation Documentation expectations

16 Assessing Specific Supervision Needs Peer Recovery Coach Case Manager Clinician

17 Support Boundaries Structure Utilizing Their Lived Experience Peer Recovery Coach Need to have voice within the team Positive skill focus

18 Understanding their role within team Help them learn to have a voice in team meetings Stage of Change and MI Case Manager

19 Developmental level Role on team-staying in their lane Therapy in the home looks different than in an office Clinician

20 Supervision Models Utilized in Community Based Work

21 Supervisor expectations Audience Input

22 Safety Trust and Transparency Collaboration Empowerment Voice and Choice Trauma Informed

23 Roots in Infant Mental Health Shared exploration of the emotional content of infant and family work as expressed in relationships between parents and infants, parents and practitioners, and supervisors and practitioners (Michigan Association for Infant Mental Health 2007). Emotional Safety Core Elements Reflective

24 Solution Focused More than one way to see the world to do counseling Supervisors wear many hats Balancing administrative and clinical support Blended Supervisors are: Teachers Coaches Mentors Consultants

25 Staff Retention

26 Extensive Orientation Leadership Directly Involved Culturally Competent Inclusion Opportunities Goal and Mission Transparency Strategy #1 Welcoming

27 Supervisor Availability Secondary Stress Index- utilized Surveys Wellness Activities Policies Around Vacation Training Strategy #2 Culture of Wellness Supervision and Self Care

28 EAP Vacation Insurance Flexibility Opportunity for Growth Strategy #3 Benefits

29 References

30 Suggested Reading Materials: Clinical Supervision and Professional Development of the Substance Abuse Counselor. TIP 52 Getting Ready to Test: A Review/Preparation Manual for the Written Clinical Supervisor Examination. (Readytotest.com) Clinical Supervision: A Key to Treatment Success. Southern Coast Beacon