A conversation about your health and wellness
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- Cornelia Neal
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1 A conversation about your health and wellness
2 SUPPORTING THE WHOLE YOU Mental/ Emotional Health Physical Health Wellbeing
3 THE CHALLENGE Long Walk-in Wait Times Limited Center Hours Not Enough Appointments Not Enough Counselors & Medical Staff
4 Student Enrollment & Medical Providers Enrollment in 1,000s Medical Staff % Increase % Decrease 2009/ / / / / / / /17
5 Medical Visits 37 Medical Visits in 1,000s % Increase since / / / / / / / /17
6 Cost of Service vs. Health Fee Medical Costs 55% Increase 2009/ / / / / /15 Health Fee 2015/ /17 Health Fee Medical Costs
7 CURRENT CLIMATE HEALTH SERVICES ANNUAL USAGE 32,000 Visits Last Year PEAK WALK-IN WAIT TIMES 3 Hours AVG. WAIT TIME, FUTURE APPTS. 2 Weeks Serve 250 students daily
8 CURRENT CLIMATE MENTAL HEALTH AVERAGE WAIT TIMES 3 4 Days AVERAGE SESSIONS/STUDENT 2.7 Sessions 1:1550 (counselor/students)
9 THE ROAD MAP Listened & Learned from Students Annual patient satisfaction surveys Patient comment cards Modeled Fee Options Year 1 Enhancements Year 2 Enhancements Student interviews Reducing Expenses & Increase Efficiencies Outreach and Consultation Fee Adjustment & Phased Rollout
10 THE PROCESS CSU Policy for Alternative Consultation process guides us in engaging campus in conversations about student-based fees. Last 5 health fee adjustments at CSU campuses used alternative consultation, including Cal Poly s last fee adjustment Education Campaign Period: October 13 November 19 Open Forums: November 1 and 9 22 Student Presentations Detailed Website Information: chw.calpoly.edu/healthfee
11 CURRENT FEE $105/qtr. ($315/year) OPTION A Additional $99/qtr. ($204/qtr. $612/year) MEDICAL BENEFITS Avg. walk-in wait time 2-3 hours hours Avg. wait time for future appts. 2 weeks 1 week Technologies Limited COUNSELING BENEFITS OPTION B Additional $114/qtr. ($219/qtr. $657/year) Better user experiences (text notifications, estimated wait times) Counselor/ Student Ratios 1:1550 1:1000 1:800 Avg. wait times 3-4 days 2-3 days 1-2 days Avg. quantity sessions/student Refer student to community CENTER HOURS Center Hours Most students Closes at 4:30 p.m. during weekdays Some students Only students who request it Expand weekday hours into evenings
12 THE SOLUTION Only new students pay the adjusted fee Current students will continue to pay current fee but will benefit from enhancements over time If approved, new fee will begin Fall 2018 Details Fees will go towards additional medical and mental health staff not facilities improvements or administrative staff 4% annual increase will be built into the adjusted fee to keep up with inflation and rising health care costs 30% Financial Aid set aside for students with financial needs (per FAFSA)
13 IMPLEMENTATION PRIORITIES Engage Student Health Advisory Committee Phase-in staff hiring and prioritize needs during peak times Expand weekday hours Implement satellite clinics around campus Implement new technology options
14 STAFF RECRUITMENT PLAN Year 1 1 Physician 2 Nurse Practitioners 1 Medical Assistant 1 Licensed Clinical Social Worker 2 Counselors 3 Health Educators Year 2 1 Physician 2 Nurse Practitioners 2 Physician Assistants 1 Clinical Lab Scientist 1 Licensed Clinical Social Worker 3 Counselors Year 3 1 Physician 1 Physician Assistant 2 Registered Nurses 1 Radiologic Technician 3 Counselors Year 4 1 Nurse Practitioner 2 Registered Nurses 1 Pharmacist 1 Phlebotomist 4 Counselors
15 More Medical Staff In-House Lab Tests No Cost Travel Clinic Low Cost Vaccinations No Cost Psychiatric Care No Cost Wellbeing Services Expanded Hours No Cost Minor Office Surgeries Low Cost Prescription Medications No Cost Mental Health Counseling After Hours Nurse Advice Line Enhanced Online Appointments Non-Urgent Care Services No Cost X-Rays Low Cost Over-the- Counter Medications No Cost Crisis Care No Cost Health Education Shorter Wait Times
16 SUMMARY How will the health fee support students? More medical and counseling providers More appointments with shorter wait times Extended hours
17 FEEDBACK & INFORMATION chw.calpoly.edu/healthfee
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