Presented by: Khrys Kantarze

Transcription

1 Presented by: Khrys Kantarze

2 Getting a Charge Nurse to Charge Khrys Kantarze, BS, MA khrysk@windstream.net Who hasn t experienced the frustration of getting a charge nurse to charge! Their ability to effectively lead the unit is critical to the overall success of the organization. An effective charge nurse can have a positive impact on quality indicators, employee morale, retention and customer satisfaction. So what does it take to get them to charge? This seminar is uniquely designed to help leaders enhance their ability to get the Charge Nurse to take charge! The material is based on what hundreds of charge nurses have expressed as the factors that keep them from taking charge. Laugh as you learn practical techniques to permanently transfer the daily management responsibility to the nurse (and have them take it). Humorously explore the barriers that prevent this transfer of responsibility from taking hold. Participants will also experience many ah-ha moments as they learn how to develop their leadership style and skills for maximum impact. By the end of this session participants will be able to: Objectives: 1. Know the most common pitfalls of getting the Charge Nurse to charge! 2. Develop coaching techniques to develop nurses into managers. 3. Monitor personal leadership actions for continued success. 4. Develop techniques to overcome resistance and win the support and cooperation of the nurses. This session is for anyone who s frustrated by the charge nurse s resistance to take charge. This program is targeted to the world we work in, combining lecture with a bit of humor, discussion, and group work to provide the tools and know-how you can use. 2

3 Before we begin, let s do a review. Why don t they just C~H~A~R~G~E? What do we (the leadership team) do that keeps them from charging? Getting them to Charge and be happy about it! Top Two Employee Motivators: 1. Feeling my job is important. 2. Feeling that by working at a job it is helping to contribute to something bigger than myself or organization. 3

4 Let s talk about us; how do we do things differently? Most Common Pitfalls Treating everyone as if they could take charge, (or not). Trying to make too many changes at once. Taking a complaint from the nurse you want to take charge without a recommendation. Taking issues from (or going directly to), the CNA s. Ignoring them as managers. Doing it for them ( cause it s easier and quicker). Assess yourself What can you be ok with? There s more than one way to skin the cat! anything worth doing does not have to be done perfectly at first ~Ken Blanchard, Ph.D. Managing differently; getting them to take charge! Your job is to know the questions 4

5 You are the coach What to do when a charge nurse brings you a tough employee issue? STEPS TO SUCCESS: STEP I: PRACTICE MAKES PERFECT 1. Talk it out~ what if management. Or; A. Role play the issue (This step is on-going until independence is achieved.). Scenario One: Scenario Two: They are the problem employee~ you counsel You are the problem employee~ they counsel B. Discuss both scenario s: 5

6 What went right? What went wrong? C. Repeat with each situation that comes up as needed. STEP II: THE ACTUAL Meeting with a CNA: A. The first time; you take lead, they observe. *Discuss what went right, what went wrong. B. The second time; you and the nurse share lead responsibility. Pre-plan based on Step I. *Discuss what went right, what went wrong. C. Based on the nurse s situation, work towards INDEPENDENCE!! 6

7 STEP III: INDEPENDENCE!! Define the goal for leadership, based on the individual nurse leader. What they need from you~ The Basics 7

8 T.E.A.M. T enacity to stay the course. E ncouragement to get through the learning curve. A ccountability to ensure expectations are met. M entorship to continuously teach them what you know. Remember Managing yourself is half the battle!! Your consistent focus and persistent accountability will get those nurses to C-H-A-R-G-E!! Presented by: Khrys Kantarze khrysk@windstream.net

9 9