Three Pillars & Five Rosen Systems Coaching Questionnaire

Size: px
Start display at page:

Download "Three Pillars & Five Rosen Systems Coaching Questionnaire"

Transcription

1 Three Pillars & Five Rosen Systems Coaching Questionnaire Name: Date: For each section, please grade yourself using A,B,C,D or F for each of the following statements. Three Pillars Questionnaire A. Mission and Vision I. Headspace I have clearly, concisely and concretely written my Vision, Mission, Purpose, Culture and Values statements I live a purpose driven life I have done DISC and VALUES assessments for myself. I understand my style and am becoming evolved to avoid my natural pitfalls B. Product I am clear about the product/service I offer people I know what I do and how I do it and what I am trying to accomplish with care I know exactly what people could hope for with my care

2 The Optimal Health Chiropractic System C. Certainty I. Headspace I have a high level of certainty of what I can deliver and how I measure it I understand chiropractic philosophy, science and art and apply the principles in my practice My team is certain on who they are, what we offer and they understand their role in delivering our service D. Goals I have clearly written SMART annual goals I have clearly written SMART quarterly goals I am clear about how to determine opportunity from distraction A. Congruent Strategies II. PROCEDURES I do not use scare tactics to persuade people into care I have congruent care plans for a true wellness model I lead by example with my own healthy lifestyle I have congruent wellness marketing to attract my ideal patient I have congruent communication strategies to share my truth so people can get it I demonstrate leadership with my staff and truly have a Dream Team I know how to Get My Team To Grow The Practice

3 The Optimal Health Chiropractic System A. Action III. Action I am very organized and know exactly what I need to do each day, week, and month to reach my quarterly goals I can prioritize easily, and do not get distracted. I have a single-focus on what needs to be done. I schedule blocks of time to work on my business as well as in my business I have a solid system to manage myself, my time and my life I have 10 quarterly objectives for the year. The business has 5 quarterly objectives. Each team member including myself has 5 quarterly objectives with clear action steps. We meet weekly and address wins, challenges and course correct - END - Three Pillars Questionnaire

4 The Optimal Rosen Health Coaching Chiropractic System Five Systems Questionnaire Headspace and Personal Growth Headspace SYSTEM 1 I understand how my beliefs (negative or positive) affect the outcome of my life I have strategies to handle my negative beliefs and thoughts I understand the Glass Ceiling concept and am consciously working to break through it I am an On purpose subscriber and listen monthly I am happy with my technique, and my results I am confident I can help people quit recreating problems with healthy lifestyle choices I have a clear system to educate people on healthy lifestyle choices I am totally congruent with who I am as a doctor and what I offer I easily communicate what it is I offer to my patients I fully understand the concept of build you and they will come, and I am in a place of full attraction I do what my patients need not what I think they want I recommend care people need, not what I think they will accept I stay in the flow and hit the bulls-eye with each patient, both with what I do and say, each and every visit I understand the concept of the sprinter vs. the marathoner, and I am the sprinter I am completely aware of my headspace between patients and I never allow myself to go to the place of stinking thinking when I am at the office I never talk too much with my patients q Could use some improvement q Got it WIRED

5 The Optimal Rosen Health Coaching Chiropractic System Headspace and Personal Growth Personal Growth I feel GREAT physically, mentally, emotionally and spiritually My reserves are high and my stress is low I eat well, I never go more than 4 hours without eating (aside from sleeping) I get plenty of exercise including strength and cardio training I am a good example of health and well being I get plenty of rest/sleep I wake up to an Hour of Power with stretching/exercise, feed my spirit with something positive, find my center with meditation/prayer I take long enough lunch breaks to recharge I don t work for more than two and a half hours at a time without a break I work the number of hours I would like to work I have good balance in my life I do the 10-minute practice regularly I use the 5 steps to problem resolution I have a happy home life I easily stay mentally present and focused I regularly disengage from my work and I never worry I am happy with my emotional state, I am extremely happy, joyous and have plenty of love and gratitude in my life I am happy with my spiritual life/fulfilling purpose in life, I am excited to get out of bed every morning to fulfill my mission I schedule in enough fun, alone time, etc I make sure my needs are being met in my life so I have something to give at my office I spend enough time with my loved ones and family I take at least 4 weeks vacation per year I take a three day weekend away at least once every six weeks q Could use some improvement q Got it WIRED

6 The Optimal Health Chiropractic System Operating System and Dream Team SYSTEM 2 My team is motivated, well-trained, and passionate We effectively utilize our behavioral reports during our communications to each other From a behavioral perspective, each of my staff is in the right position for their natural style Each positions tasks are completely clear, delineated and defined We have regular successful, inspiring and effective staff meetings We have daily mini-meetings before and after each shift I regularly ask for input from my staff for input on the changes that may need to happen to get to the next level I regularly use the Performance Appraisal System every 90 days Each member on the team has an ACTION PLAN that they are working on to improve performance We have an ongoing training system using the Team Training Checklist, we are always upgrading our performance My team understands Red Carpet VIP Service I effectively manage my staff, I delegate not dump, I don t micromanage and I follow up regularly I have read and utilize the concepts from the book the One minute manager We have read and have implemented the book, Raving Fans I am a great leader for my team I know exactly what is going on with my staff, stats etc. at all times I am completely happy with each of my staff s attitude and performance I have an effective bonus system in place Each of my staff are very happy with each other, with me and their job My staff tell me regularly where I need to improve and what needs to change in the office so we can attain our goals My staff are totally aware of our present goals and they are fully motivated and excited to get to the next level

7 The Optimal Rosen Health Coaching Chiropractic System Operating System and Dream Team I have enough staff, they never feel overwhelmed, get behind, have to work overtime or bring work home My staff are fully trained, are knowledgeable and are cross trained for other positions I have scripts for every possible interaction my staff may have with patients, insurance companies, and they are excellent at delivering the goods My associate doctor is making me money and decreases my stress Our goals are written and my staff and I read our goals out loud every day at our 4 mini meetings My staff and I regularly and consciously ask the universe/god/our subconscious questions and listen for the solutions We use these forms weekly: Bonus Appraisal form, Action Plan for Improvement form, Check Off List for Training Team Member q Could use some improvement q Got it WIRED

8 The Optimal Rosen Health Coaching Chiropractic System Patient Communications SYSTEM 3 VISIT 1: I have a clean and concise Consult Exam TIME SPENT: Minutes People can articulate the Whole Story of chiropractic on their first visit My CA does a Pre-consultation and helps with the examination VISIT 2: I have a clean and concise R.O.F. TIME SPENT: Minutes My CA does part of the ROF My care plans are not based on insurance coverage but the care people need I clarify the patient s health goals before recommending care I give real choices in the ROF I recommend care plans based on their goals People are willing to pay out of pocket, as they see the value in the care Do your patients get it? Patients understand their role and responsibility in their care, including lifestyle changes I am happy with the percent of new patients that sign up for care Nearly all of my patients sign up for blocks of care

9 The Optimal Health Chiropractic System Patient Communications LET S TALK MONEY: I have positive beliefs about money I have minimized my expenses to increase profitability I value my services, time talent and resources I feel I am worth my fees My practice is not insurance dependant If I do utilize insurance, I am compliant and protected when audited I track the stats of my office and know exactly where I am at all times (from financial system) My prices are competitive for my area and my initial evaluation is very reasonable I have patient friendly financial plans I find out what my patients want and make recommendations as to what I think they need to get to that level of health not what I think they can afford Billing is getting done on time Collections are being handled optimally Reports get done on time I am happy with all of the insurance plans I accept I use an insurance disclaimer to clarify with the patient what insurance does and does not cover I monitor my aging report and minimize my accounts receivable

10 The Optimal Health Chiropractic System Patient Communications DAILY INTERACTIONS: I have clean and concise Daily Interactions TIME SPENT: Minutes I can process as many people as I choose to I spend the right amount of time with them vs. spending the time I think they want I educate people by asking Socratic questions, not telling them what I want to say I stretch their consciousness and understanding each visit, so they learn a little bit more each time I help people stay excited and motivated to continue care I am confident in my communication skills, my patients and staff always fully get what I tell them and there is ease in our interactions RE-EVALUATIONS & RE-REPORTS: I have clean and concise Re-evaluations and Re-R.O.F s on a regular basis TIME SPENT: Minutes We discuss their health and their life, helping them see how their entire life is changing, not just their symptoms We help set new health goals at Re-evaluations I get referrals and opportunities to speak at Re-evaluations My patients are clear about what I do and what I don t do, and they want what I offer My patients ask if they can get their families checked DIFFICULT QUESTIONS: I am confident in handling the difficult patients/questions with L.A.A.S.R. I never find myself being aggressive with patients, nor completely non-assertive

11 The Optimal Health Chiropractic System Patient Communications RETENTION: I give my patients more than they bargain for (I under promise and over deliver) and I add value to everything I do for my patients I spend the same amount of time with patients when I am slow as when I am busy My staff schedules all appointments, re-exams etc. at the beginning of each series of visits My staff books Visit 1 & 2 when a new patient calls My staff and I do Dr. Handoff to CA protocol My staff knows how to handle missed appointments We have a strong recall system in place and don t lose people through the cracks q Could use some improvement q Got it WIRED

12 The Optimal Rosen Health Coaching Chiropractic System New Patients SYSTEM 4 I realize all new patients come from energy I am in an attractive energetic state and people are drawn to me I believe that people need me more than I need them I have a 13-month perpetual marketing calendar with internal, external and internet marketing for 12 months in advance I am doing health care talks every week I do a series of talks about lifestyle stress and advanced talks I am doing external talks regularly I am doing external marketing I have an effective re-call/reactivation system in place I use OP PowerPoint Slides I use OP Press release I have a website I do Internet marketing I have a social media plan and schedule to interact with my patients and community online I ve clarified my Ideal Patient and my Niche Market I market to my niche with a message that they need to hear I understand the concept of Tribes and I lead a tribe in my office and in the community I monitor my marketing events carefully, to clearly see the ROI q Could use some improvement q Got it WIRED

13 The Optimal Rosen Health Coaching Chiropractic System New Patients REFERRALS: I know how to ask for referrals and I ask regularly I feel great about the results I get with patients I offer and do free phone consults regularly for potential referrals I am excellent in making my offer to at the end of my talks, so attendees will book a first visit or refer I ask spouses to come to the ROF I ask for guests to come to my health talk and many attend q Could use some improvement q Got it WIRED

14 The Optimal Rosen Health Coaching Chiropractic System Flow and How to handle growth SYSTEM 5 Roadblocks and infrastructure: I am happy with the number of people I can see/hr I have enough space and there is good flow through my office I have enough equipment in each room and office My appointment book is mocked up for at least 6 months in advance with spots for new patients, R.O.F. s, Re-evals, Re-reports and adjustment times I cluster book effectively and run on time and in the zone I have plenty of room for special appointments (New patients, ROF s reexams, re-reports) because they are so quick! It is very convenient for patients to come in and see me I utilize my staff to their optimum. My staff do all of the pre-consultation, examination, re-examination they can do, so I can focus on adjusting I am uninterrupted by my staff, phone calls, etc., during my patient hours and easily stay in the flow so I can be the magician for my patients, and just focus on them and their concerns I am completely organized and never feel rushed We have systems in place for everything I have plenty of room for patients at the peak demand times and we never have to turn patients away Some tasks must be done during patient hours while the patient is there (ON), some need not (OFF). No staff position needs to do two (ON) tasks at the same time. I.e. answer the phone and perform a new patient history I have enough space, equipment, doctor availability, practice systems and organization and staff to get to the next level and reach my goals I utilize my staff to my staff to their optimum, I have the right people in the right positions, we all do what we do best, and we have enough staff to get to the next level I am happy with my office hours My technique is congruent with my patient volume goals If I have to do reports, I have software to assist or do them completely, or they are check off style and all I do is check off the box and my staff does the rest We have reminder systems installed so none of these exams, tests, re-exams/ re-reports, etc., falls through the cracks

15 The Optimal Health Chiropractic System Flow and How to handle growth I always do my reports etc. on time, my desk is clean and tidy I effectively delegate and manage my staff We are fully trained, understand, and comply with all of the nuances of each of the insurance companies I work with We have a personal training video for each staff position q Could use some improvement q Got it WIRED System to sustain practice growth: Our team uses the Get the Team to Grow the Practice format Each person on my team is in the zone We have plenty of space to grow without putting any team member in a state of stress I understand what stage we are at: making space, filling space or reorganizing I always run on time, patients never have to wait more than 5 minutes q Could use some improvement q Got it WIRED - END - Five System Questionnaire

16 The Optimal Health Chiropractic System I RECOGNIZE THAT MY PRACTICE IS ONLY AS STRONG AS ITS WEAKEST LINK. I AM COMMITED TO STAY THE COURSE AND CLEAN UP ALL OF THESE MAJOR ISSUES. PLAN OF ACTION Please review the above information and prioritize the most important things for you to work on in order of highest priority How important is it to you to have the practice and life of your dreams? What are you willing to do to achieve it? Our greatest wish is to help you have that success! If you are SERIOUS about growth A. Go to and watch the video. We are POSITIVE one of the 4 Options will be right for you! B. Contact us for a FREE 30 minute Consultation Kat at kat@theoptimalhealthchiropracticsystem.com or call (808) Much love and aloha, Russ and Angie

Caring for the Caregiver. Module #9 1

Caring for the Caregiver. Module #9 1 Caring for the Caregiver Module #9 1 Learning objectives The purpose of this seminar: Understand the impact of the caregiver role on physical and psychological health Identify techniques for caregiver

More information

INVESTMENT ONLINE programs offered zero personal feedback or direct support in our business

INVESTMENT ONLINE programs offered zero personal feedback or direct support in our business M A K E Y O U R M A R K I N 2 0 1 8! LIFESTYLE BUSINESS BUILDER THE ULTIMATE BUSINESS BUILDING PROGRAM FOR COACHES, CONSULTANTS & EXPERTS WHO WANT TO EARN 6-FIGURES A YEAR WORKING PART TIME. Everything

More information

Table of Contents. TeamSTEPPS Framework and Competencies Key Principles. Team Structure Multi-Team System For Patient Care

Table of Contents. TeamSTEPPS Framework and Competencies Key Principles. Team Structure Multi-Team System For Patient Care Table of Contents TeamSTEPPS Framework and Competencies Key Principles Team Structure Multi-Team System For Patient Care Leadership Effective Team Leaders Team Events Brief Checklist Debrief Checklist

More information

My Exceptional Life Blueprint. Living Life On My Own Terms Is Amazing! By John Assaraf

My Exceptional Life Blueprint. Living Life On My Own Terms Is Amazing! By John Assaraf My Exceptional Life Blueprint Living Life On My Own Terms Is Amazing! By John Assaraf My Life s Purpose The purpose of my life is to live and authentically experience it as fully as possible and to consistently

More information

Peer Fundraising Campaign Planner

Peer Fundraising Campaign Planner Templates Peer Fundraising Campaign Planner Create a peer-driven campaign to exceed your reach and raise more money this year. About These Templates Want to grow your donor base and meet your fundraising

More information

Top Essentials for a Winning #GivingTuesday

Top Essentials for a Winning #GivingTuesday eguide Top Essentials for a Winning #GivingTuesday Nine essentials to help you plan and launch your 2015 campaign WWW.NETWORKFORGOOD.COM/NPO About this Mini-Guide Getting your nonprofit ready for an stellar

More information

Prototyping at West County Health Centers

Prototyping at West County Health Centers Prototyping at West County Health Centers Storyboard Examples at West County Health Centers Center for Care Innovations 2017 / 3 Using images to communicate content agency wide. Images help us learn, grab

More information

FBC2017 SPEAKER SUBMISSION KIT CONNECTING CANADA WITH FOOD

FBC2017 SPEAKER SUBMISSION KIT CONNECTING CANADA WITH FOOD FBC2017 SPEAKER SUBMISSION KIT CONNECTING CANADA WITH FOOD CANADA S ONLY NATIONAL FOOD BLOGGING CONFERENCE OTTAWA, ONTARIO OCTOBER 20-22, 2017 AT A GLANCE: October 20-22, 2017 Delta Hotels Ottawa City

More information

Wellness along the Cancer Journey: Caregiving Revised October 2015

Wellness along the Cancer Journey: Caregiving Revised October 2015 Wellness along the Cancer Journey: Caregiving Revised October 2015 Chapter 4: Support for Caregivers Caregivers Rev. 10.8.15 Page 411 Support for Caregivers Circle Of Life: Cancer Education and Wellness

More information

TEAM STRATEGIES FOR PATIENT & PRACTICE GOALS

TEAM STRATEGIES FOR PATIENT & PRACTICE GOALS TEAM STRATEGIES FOR PATIENT & PRACTICE GOALS IMTIAZ MANJI CHAIRMAN, SPEAR HANDOUTS FOR THIS PROGRAM CAN BE DOWNLOADED FROM: WWW.SPEAREDUCATION.COM/IMTIAZ-MANJI (EVENT CODE: 2NCDS2016) WWW.SPEAREDUCA TION.COM

More information

Stronger Economies Together

Stronger Economies Together Stronger Economies Together Doing Better Together Grant Writing Basics Kenneth Sherin, South Dakota State University SUPPLEMENTAL MODULE SUMMARY TOPIC: Grant Writing Basics TITLE: Grant Writing Basics

More information

COPING SKILLS FOR THE RECRUITER LIFESTYLE. Presented by Military & Family Life Counselors

COPING SKILLS FOR THE RECRUITER LIFESTYLE. Presented by Military & Family Life Counselors COPING SKILLS FOR THE RECRUITER LIFESTYLE Presented by Military & Family Life Counselors COURSE OBJECTIVES In this course, participants will learn: Challenges facing recruiters and their families Coping

More information

BEACHBODY CHALLENGE COACH OPPORTUNITY PRESENTATION SCRIPT (For the Beachbody Challenge Coach Opportunity Presentation PowerPoint)

BEACHBODY CHALLENGE COACH OPPORTUNITY PRESENTATION SCRIPT (For the Beachbody Challenge Coach Opportunity Presentation PowerPoint) BEACHBODY CHALLENGE COACH OPPORTUNITY PRESENTATION SCRIPT (For the Beachbody Challenge Coach Opportunity Presentation PowerPoint) Slide 1 Hi, my name is ( ) and I m a (rank) Coach with Beachbody. I want

More information

Indiana Association For Home and Hospice Care, Inc.

Indiana Association For Home and Hospice Care, Inc. Indiana Association For Home and Hospice Care, Inc. Using CAHPS to Improve Customer Service May 2012 Presented by: Eileen M. Freitag Director of Strategic & Organizational Consulting Fazzi Associates,

More information

Lister House Surgery & Oakwood Medical Centre Patient Questionnaire May/June 2015

Lister House Surgery & Oakwood Medical Centre Patient Questionnaire May/June 2015 Lister House Surgery & Oakwood Medical Centre Patient Questionnaire May/June 2015 Number of Responses: 112 We would be grateful if you would complete this survey about your doctor/nurse and our surgery

More information

Dear Family Caregiver, Yes, you.

Dear Family Caregiver, Yes, you. Dear Family Caregiver, Yes, you. If you re wondering whether the term caregiver applies to you, it probably does. A caregiver is anyone who helps an aging, ill, or disabled family member or friend manage

More information

Exclusively for Health Advocate Members. All-in-1 Benefit. Benefits Gateway Personal Dashboard Healthcare Help Wellness Support EAP+Work/Life

Exclusively for Health Advocate Members. All-in-1 Benefit. Benefits Gateway Personal Dashboard Healthcare Help Wellness Support EAP+Work/Life Exclusively for Health Advocate Members All-in-1 Benefit Benefits Gateway Benefits Gateway Connect to the right benefit Welcome to HealthAdvocate Health Advocate is a service provided by your employer

More information

3 Ways to Increase Patient Visits

3 Ways to Increase Patient Visits 3 Ways to Increase Patient Visits 3 Ways to Increase Patient Visits www.kareo.com kareo.com Table of Contents Introduction 03 Create an Effective Recall/Recare Program 04 Build and Manage Your Online Presence

More information

Child Care Licensing Specialist

Child Care Licensing Specialist Child Care Licensing Specialist Child care licensing specialists provide onsite inspection, technical assistance and consultation to child care facilities, ensuring quality of care and the enforcement

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS V2.1 www.madmex.com.au/franchise Mad mex fresh mexican grill 1 CONTENTS 1. Why Mad Mex? 3 2. What are people saying about Mad Mex? 3 3. What Are The Ideal Attributes of a Mad

More information

If found, please return to: Copyright Notice: THIS DOCUMENT IS PROTECTED UNDER UNITED STATES INTERNATIONAL COPYRIGHT LAWS.

If found, please return to: Copyright Notice: THIS DOCUMENT IS PROTECTED UNDER UNITED STATES INTERNATIONAL COPYRIGHT LAWS. If found, please return to: Email: Reward: Copyright Notice: THIS DOCUMENT IS PROTECTED UNDER UNITED STATES INTERNATIONAL COPYRIGHT LAWS. THIS DOCUMENT MAY NOT BE SHARED, MANIPULATED, COPIED, REPRODUCED,

More information

Station Name: Mrs. Smith. Issue: Transitioning to comfort measures only (CMO)

Station Name: Mrs. Smith. Issue: Transitioning to comfort measures only (CMO) Station Name: Mrs. Smith Issue: Transitioning to comfort measures only (CMO) Presenting Situation: The physician will meet with Mrs. Smith s children to update them on her condition and determine the future

More information

How Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey

How Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey How Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey Carol Majewski, RN, MS, MHCDS, Jason Vallee, PhD & Jodi Stewart Beryl

More information

Volunteer Staff Program Information CPC 2017 Caribe Royale, Orlando, FL January

Volunteer Staff Program Information CPC 2017 Caribe Royale, Orlando, FL January 216 Prairie St. Elgin, IL 60120 855.933.6466 Volunteer Staff Program Information CPC 2017 Caribe Royale, Orlando, FL January 24 26 2017 Thank you so much for your willingness to serve along side of the

More information

JOB DESCRIPTION SUPPORT WORKER WAKING NIGHTS ON A ROLLING SHIFT PATTERN TO INCLUDE WEEKENDS AND BANK HOLIDAYS

JOB DESCRIPTION SUPPORT WORKER WAKING NIGHTS ON A ROLLING SHIFT PATTERN TO INCLUDE WEEKENDS AND BANK HOLIDAYS JOB DESCRIPTION POSITION: AT: RESPONSIBLE TO: SUPPORT WORKER WAKING NIGHTS CASTLE HALL HOME MANAGER HOURS PAY ON A ROLLING SHIFT PATTERN TO INCLUDE WEEKENDS AND BANK HOLIDAYS 8.30-8.90 PER HOUR 1. ABOUT

More information

ebook How to Recruit for Local Government in the Digital Age

ebook How to Recruit for Local Government in the Digital Age ebook How to Recruit for Local Government in the Digital Age Local government human resource teams across the country are faced with the same challenge: how to attract quality talent in today s digital-first

More information

Enter and View Visit Mandarin A Ward: Renal and General Queens Hospital Friday 16 th September 2016

Enter and View Visit Mandarin A Ward: Renal and General Queens Hospital Friday 16 th September 2016 Enter and View Visit Mandarin A Ward: Renal and General Queens Hospital Friday 16 th September 2016 Contents Page Page Report Details 3 Healthwatch contact details 4 What s Enter and View 5 Summary 6 Methodology

More information

WE DID. STRATEGIC PLAN

WE DID. STRATEGIC PLAN WE DID. STRATEGIC PLAN 2016-2026 #HealthierNiagara @NiagaraHealth facebook.com/niagarahealth youtube.com/niagarahealth www.niagarahealth.on.ca Design layout and photography by Anna Cobian 4 6 10 12 14

More information

Information for Staff. Guidelines for Communicating Bad News with Patients and their Families

Information for Staff. Guidelines for Communicating Bad News with Patients and their Families Information for Staff Guidelines for Communicating Bad News with Patients and their Families March 2006 COMMUNICATING BAD NEWS WITH PATIENTS AND THEIR FAMILIES INTRODUCTION As health care professionals

More information

Drivers of HCAHPS Performance from the Front Lines of Healthcare

Drivers of HCAHPS Performance from the Front Lines of Healthcare Drivers of HCAHPS Performance from the Front Lines of Healthcare White Paper by Baptist Leadership Group 2011 Organizations that are successful with the HCAHPS survey are highly focused on engaging their

More information

PTC Class Leader Certification Program

PTC Class Leader Certification Program PTC Class Leader Certification Program Powerful Tools for Caregivers Can Help Caring for a family member or friend with a chronic condition can be physically, emotionally, and financially draining. This

More information

Mount Allison University Athletics and Recreation

Mount Allison University Athletics and Recreation Mount Allison University Athletics and Recreation (2010-2016) EXECUTIVE Summary Athletics and Recreation is essential to Mount Allison s objective of becoming the best primarily undergraduate University

More information

May 10, Empathic Inquiry Webinar

May 10, Empathic Inquiry Webinar Empathic Inquiry Webinar 1.Everyone is muted. Press *6 to mute yourself and *7 to unmute. 2.Remember to chat in questions! 3.Webinar is being recorded and will be posted on ROOTS Portal and sent out via

More information

BETTER INFORMED. BETTER TOGETHER.

BETTER INFORMED. BETTER TOGETHER. BETTER INFORMED. BETTER TOGETHER. easy to get appointments free to focus on my patients excellent prenatal care test results online I can choose my doctor wide range of specialists I m part of the decision

More information

LET IT BEGIN WITH YOU! SELF CARE TIP SHEET FOR NURSES

LET IT BEGIN WITH YOU! SELF CARE TIP SHEET FOR NURSES WHOLE HEALTH BEGINS WITH Mental Health LET IT BEGIN WITH YOU!. SELF CARE TIP SHEET FOR NURSES S E L F - C A R E F O R N U R S E S W hole health begins with mental health. As psychiatric-mental health nurses,

More information

Awards Ceremony Script

Awards Ceremony Script 2017-2018 Awards Ceremony Script Updated 09/07/17 IMPORTANT NOTES: Awards MUST be presented in the order listed below. At some events, Closing Ceremonies occur during the Semi-Final and Final rounds, with

More information

The History of Aging and Care Early in the 20 th Century

The History of Aging and Care Early in the 20 th Century Welcome! Getting to Know You BUILDING A CUSTOMER DRIVEN CULTURE The First Steps to Empowered Staff to Support Person-Directed Living Anna Ortigara RN, MS, FAAN PHI, Organization Change Consultant aortigara@phinational.org

More information

Family and Friends Council Education Day June 8, 2016 Circle of Care Caring for the Caregiver

Family and Friends Council Education Day June 8, 2016 Circle of Care Caring for the Caregiver Family and Friends Council Education Day June 8, 2016 Circle of Care Caring for the Caregiver Together we improve the well-being of the people we serve CAREGIVING MAP PRVHC - Unit clerk - Resident care

More information

Welcome to Cedars-Sinai PATIENT AND FAMILY GUIDE

Welcome to Cedars-Sinai PATIENT AND FAMILY GUIDE Welcome to Cedars-Sinai PATIENT AND FAMILY GUIDE WHEN YOU NEED HELP DURING YOUR STAY SERVICES These services can be called directly from the phone in your room: Hospitality call 3-4444 Patient Relations

More information

Compassion Fatigue: Are you running on fumes?

Compassion Fatigue: Are you running on fumes? Compassion Fatigue: Are you running on fumes? What is compassion? Feeling deep sympathy and sorrow for another who is stricken by suffering or misfortune, accompanied by a strong desire to alleviate the

More information

Year one. Year one of Public health practice: 4233 Year 1 Proof: 4 Version: 1 Date: 12/03/10 Time: 5.30pm

Year one. Year one of Public health practice: 4233 Year 1 Proof: 4 Version: 1 Date: 12/03/10 Time: 5.30pm Training programme for pre-registration nurses 4233 Year 1 Proof: 4 Version: 1 Date: 12/03/10 Time: 5.30pm Year one Aims and objectives Introduction to health and healthy lifestyle behaviour Aim To establish

More information

Read Valuable Advice For Best Results Of Any Cosmetic Procedure You Want.

Read Valuable Advice For Best Results Of Any Cosmetic Procedure You Want. SAM SPERON, M.D., F.A.C.S. Plastic & Reconstructive Surgeon MEMBER M OF THE AMERICAN A S SOCIETY FOR AESTHETIC PLASTIC SURGERY AMERICAN SOCIETY OF PLASTIC SURGEONS Learn 7 Critical Questions To Ask Any

More information

Xenesta International, Inc. Independent Brand Partner Prime+ Compensation Plan

Xenesta International, Inc. Independent Brand Partner Prime+ Compensation Plan Xenesta International, Inc. Independent Brand Partner Prime+ Compensation Plan Prime+ Compensation Plan 2 Welcome to the Xenesta International Family! Xenesta provides a dual formula for success: The first

More information

10. I will set up Direct Deposit (under resources on intouch) so I don t have to wait to receive a check in the mail.

10. I will set up Direct Deposit (under resources on intouch) so I don t have to wait to receive a check in the mail. 1. Within the 1 st 72 hours of debuting as a New Director, I will schedule a time to do a BOOKING BLITZ (2-4 hour frame with NO distractions). My ONE & ONLY goal, focus and priority is to BOOK 15 by the

More information

TURN YOUR SUPPORTERS INTO THIRD PARTY FUNDRAISERS

TURN YOUR SUPPORTERS INTO THIRD PARTY FUNDRAISERS TURN YOUR SUPPORTERS INTO THIRD PARTY FUNDRAISERS In the age of digital and social media, individuals are more empowered than ever to support causes dear to their heart by hosting their own in-person or

More information

GENERAL DENTIST. Dental Receptionist Manual

GENERAL DENTIST. Dental Receptionist Manual GENERAL DENTIST Dental Receptionist Manual Note: The following policies and procedures comprise general information and guidelines only. The purpose of these policies is to assist you in performing your

More information

If found, please return to: Copyright Notice: THIS DOCUMENT IS PROTECTED UNDER UNITED STATES INTERNATIONAL COPYRIGHT LAWS.

If found, please return to: Copyright Notice: THIS DOCUMENT IS PROTECTED UNDER UNITED STATES INTERNATIONAL COPYRIGHT LAWS. If found, please return to: Email: Reward: Copyright Notice: THIS DOCUMENT IS PROTECTED UNDER UNITED STATES INTERNATIONAL COPYRIGHT LAWS. THIS DOCUMENT MAY NOT BE SHARED, MANIPULATED, COPIED, REPRODUCED,

More information

PEDIATRIC DENTIST. Dental Receptionist Manual

PEDIATRIC DENTIST. Dental Receptionist Manual PEDIATRIC DENTIST Dental Receptionist Manual Note: The following policies and procedures comprise general information and guidelines only. The purpose of these policies is to assist you in performing your

More information

Crowdfunding at Cleveland Clinic: Guide and Application

Crowdfunding at Cleveland Clinic: Guide and Application Crowdfunding at Cleveland Clinic: Guide and Application Contents Page Cleveland Clinic Crowdfunding Overview 2 Cleveland Clinic Crowdfunding Guidelines 3 Platform Basics 4 Campaign Planning 5 Scoring Criteria

More information

Results tell the story

Results tell the story Sponsor: Discover why leaders at 1400+ hospitals have made this webinar series the #1 HCAHPS education program in America! Results tell the story Webinar Series Faculty: Brian Lee, CSP Founder of CLS David

More information

Toolbox Talks. Access

Toolbox Talks. Access Access The detail of what the Healthcare Charter says in relation to what service users can expect and what they can do to help in relation to this theme is outlined overleaf. 1. How do you ensure that

More information

Prevea Health Key Roles in the Patient Experience

Prevea Health Key Roles in the Patient Experience Prevea Health Key Roles in the Patient Experience Kathy Fett, MSN, MBA - Vice President of Quality Eric Dordel, MS, PHR - Director of Customer Service Christine Riley, RN, BSN, MS - Customer Service Coordinator/Physician

More information

Facebook & MySpace: Strategies to Boost Your Alumni & Development Efforts

Facebook & MySpace: Strategies to Boost Your Alumni & Development Efforts Facebook & MySpace: Strategies to Boost Your Alumni & Development Efforts Devin T. Mathias University of Michigan outcomes You will have: Tools to engage and identify donors via socialnetworking tools

More information

Vanderbilt. Health Coaching CERTIFICATE PROGRAM

Vanderbilt. Health Coaching CERTIFICATE PROGRAM Vanderbilt Health Coaching CERTIFICATE PROGRAM Being trained as a Health Coach can help you better engage and activate patients to make health a priority. HEALTH BEHAVIORS SPIRIT & SOUL DAILY RHYTHM &

More information

Accelerate the success of your practice GROW SUSTAINABLY, OPERATE MORE EFFICIENTLY AND ENGAGE WITH PATIENTS LIKE NEVER BEFORE

Accelerate the success of your practice GROW SUSTAINABLY, OPERATE MORE EFFICIENTLY AND ENGAGE WITH PATIENTS LIKE NEVER BEFORE Accelerate the success of your practice GROW SUSTAINABLY, OPERATE MORE EFFICIENTLY AND ENGAGE WITH PATIENTS LIKE NEVER BEFORE About HealthEngine At HealthEngine, we build products your patients love to

More information

NURSE LEADER FATIGUE: IMPLICATIONS FOR WISCONSIN

NURSE LEADER FATIGUE: IMPLICATIONS FOR WISCONSIN NURSE LEADER FATIGUE: IMPLICATIONS FOR WISCONSIN Wisconsin Organization of Nurse Executives 2017 Annual Convention April 28, 2017 Barbara Pinekenstein DNP, RN-BC, CPHIMS Linsey Steege PhD Presentation

More information

TELEHEALTH FOR HEALTH SYSTEMS: GUIDE TO BEST PRACTICES

TELEHEALTH FOR HEALTH SYSTEMS: GUIDE TO BEST PRACTICES TELEHEALTH FOR HEALTH SYSTEMS: GUIDE TO BEST PRACTICES Overview Telemedicine delivers care that s convenient and cost effective letting physicians and patients avoid unnecessary travel and wait time. Health

More information

A GUIDE TO Understanding & Sharing Your Survey Results

A GUIDE TO Understanding & Sharing Your Survey Results A GUIDE TO Understanding & Sharing Your Survey Results Learning & al Development Table of Contents The 2017 UVA Health System Survey provides insight and awareness gained through team member feedback,

More information

Weinstein, Brooks, Alexander November 9, 2015

Weinstein, Brooks, Alexander November 9, 2015 Leveraging an Attitude of Gratitude Innovative Strategies in Improving Health and Wellness, Enhancing Workforce Engagement and Participation in Professional Organizations Weinstein, Brooks, Alexander November

More information

Reducing Stress. Changing Health Behaviors for the Better. Reducing Stress. What You ll Learn. What Exactly is Stress?

Reducing Stress. Changing Health Behaviors for the Better. Reducing Stress. What You ll Learn. What Exactly is Stress? Reducing Stress Changing Health Behaviors for the Better 1 What You ll Learn Why managing stress is important. The consequences of not managing stress. The benefits of reducing stress. The barriers preventing

More information

The Boltons. Mr & Mrs V Juggurnauth. Overall rating for this service. Inspection report. Ratings. Good

The Boltons. Mr & Mrs V Juggurnauth. Overall rating for this service. Inspection report. Ratings. Good Mr & Mrs V Juggurnauth The Boltons Inspection report 4 College Road Reading Berkshire RG6 1QD Tel: 01189261712 Date of inspection visit: 17 March 2016 Date of publication: 08 April 2016 Ratings Overall

More information

Resident Satisfaction Survey Report Results. St. Patrick s Home of Ottawa Person-Centred Long Term Care Community

Resident Satisfaction Survey Report Results. St. Patrick s Home of Ottawa Person-Centred Long Term Care Community Resident Satisfaction Survey Report 2017 Results St. Patrick s Home of Ottawa Person-Centred Long Term Care Community Resident Satisfaction Survey 2017 The purpose of the Resident Satisfaction Survey is

More information

Moorleigh Residential Care Home Limited

Moorleigh Residential Care Home Limited Moorleigh Residential Care Home Limited Moorleigh Residential Care Home Inspection report Lummaton Cross, Barton, Torquay. TQ2 8ET Tel: 01803 326978 Website: Date of inspection visit: 14 April 2015 Date

More information

AMERICAN HOLISTIC NURSES CREDENTIALING CORPORATION

AMERICAN HOLISTIC NURSES CREDENTIALING CORPORATION AMERICAN HOLISTIC NURSES CREDENTIALING CORPORATION PROFESSIONAL NURSE COACH ROLE: CORE ESSENTIALS Not to be reprinted without permission April, 2017 1/34 April, 2017 BACKGROUND: NURSE COACH ROLE ESSENTIALS

More information

Freshman Preorientation Programs

Freshman Preorientation Programs CC Cultural Connections FOOT Freshman Outdoor Orientation Trips www.yale.edu/preorientation Freshman Preorientation Programs Harvest OIS Orientation for International Students Cultural Connections CC

More information

HEALTHIER YOU! Set Your Sights on a. Living Courageously Healing the Whole Self Building Better Boundaries and much more...

HEALTHIER YOU! Set Your Sights on a. Living Courageously Healing the Whole Self Building Better Boundaries and much more... Set Your Sights on a HEALTHIER YOU! Wellness Services at Jefferson Center 2018 Summer Classes July August September Living Courageously Healing the Whole Self Building Better Boundaries and much more...

More information

SBAR coach training. Use this guide with the SBAR Coach Training elearning module. The elearning module has answers to the questions in this guide.

SBAR coach training. Use this guide with the SBAR Coach Training elearning module. The elearning module has answers to the questions in this guide. SBAR coach training Overview Tip: Use this guide with the SBAR Coach Training elearning module. The elearning module will allow you to answer the questions in this guide. This guide prepares SBAR coaches

More information

Catapult Your Health!

Catapult Your Health! Catapult Your! Worksite Success Guide Catapult and You a Winning Team It s nice to meet you! Together, we re going to make a positive impact on the health of your fellow employees. A little effort on your

More information

Sheffield. Juventa 4 Care Ltd. Overall rating for this service. Inspection report. Ratings. Good

Sheffield. Juventa 4 Care Ltd. Overall rating for this service. Inspection report. Ratings. Good Juventa 4 Care Ltd Sheffield Inspection report 26 Halsall Drive Sheffield South Yorkshire S9 4JD Tel: 07908635025 Date of inspection visit: 15 September 2017 18 September 2017 Date of publication: 11 October

More information

10 Steps to Success. Implementing the Guidelines

10 Steps to Success. Implementing the Guidelines Implementing the Guidelines 10 Steps to Success Implementing the Guidelines: 10 Steps to Success is an easy-to-follow outline of how practice leaders can organize their team to implement the AAHA-AVMA

More information

A GUIDE TO Understanding & Sharing Your Survey Results. Organizational Development

A GUIDE TO Understanding & Sharing Your Survey Results. Organizational Development A GUIDE TO Understanding & Sharing Your Survey Results al Development Table of Contents The 2018 UVA Health System Survey provides insight and awareness gained through team member feedback, which is used

More information

We re Tufts Health Plan, and our goal is better health and wellness for you.

We re Tufts Health Plan, and our goal is better health and wellness for you. We re Tufts Health Plan, and our goal is better health and wellness for you. Thank you for taking the time to read this short overview of Tufts Health Plan. Being willing to learn about your healthcare

More information

Dear Bootcamper, Business School Bootcamp for Therapists! We want to welcome you to your Lifetime Membership of the

Dear Bootcamper, Business School Bootcamp for Therapists! We want to welcome you to your Lifetime Membership of the Dear Bootcamper, We want to welcome you to your Lifetime Membership of the Business School Bootcamp for Therapists! What an amazing step you are taking to build a successful private practice. We are so

More information

The Monthly Publication of the National Hospice and Palliative Care Organization

The Monthly Publication of the National Hospice and Palliative Care Organization The Monthly Publication of the National Hospice and Palliative Care Organization Print-friendly PDF From June 2013 Issue Determining Caseloads Gilchrist Hospice Care on Its Process By Regina Shannon Bodnar,

More information

Glo-Bull Beginnings Week Schedule Overview

Glo-Bull Beginnings Week Schedule Overview Schedule Overview Monday, August 8 8:00 AM - 8:00 PM Arrival/Orientation Check-In Welcome! You may arrive at your convenience during this timeframe. You will check into Orientation at the Embassy Suites.

More information

11/15/2012. Course Overview. Course Overview. What are your challenges? What is stressing you out? DENTAL PRACTICE SOLUTIONS

11/15/2012. Course Overview. Course Overview. What are your challenges? What is stressing you out? DENTAL PRACTICE SOLUTIONS DENTAL PRACTICE SOLUTIONS It s More Than Just a Prophy: The Missing,,, One of Dentistry Today s Top Consultants Debra Seidel Bittke, RDH, BS What are your challenges? What is stressing you out? Course

More information

Payment Innovations HELP KEEPING YOUR COSTS IN CHECK

Payment Innovations HELP KEEPING YOUR COSTS IN CHECK Blue Bulletin MEMBER NEWSLETTER Payment Innovations HELP KEEPING YOUR COSTS IN CHECK What s also in this issue: Need to Find a Doctor? We Can Help... Page 5 Make a Plan for Your Health... Page 7 bcidaho.com

More information

Best-practice examples of chronic disease management in Australia

Best-practice examples of chronic disease management in Australia Best-practice examples of chronic disease management in Australia With the introduction of Health Care Homes, practices will have greater flexibility to provide comprehensive, coordinated, patient-centred

More information

Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures

Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Disaster Cycle Services Standards & Procedures DCS SP Respond January 2016 Change Log Date Page(s) Section Change

More information

HealthStream Regulatory Script

HealthStream Regulatory Script HealthStream Regulatory Script Advance Directives Version: [May 2006] Lesson 1: Introduction Lesson 2: Advance Directives Lesson 3: Living Wills Lesson 4: Medical Power of Attorney Lesson 5: Other Advance

More information

PERFECT PATIENT HANDOFF

PERFECT PATIENT HANDOFF THE PATIENT HANDOFF, when done correctly, can be the pivotal point to helping patients be healthy and schedule treatment. Done wrong or not at all, it can lead to a second opinion or, worse, leave a patient

More information

Table of Contents. Path To Scholarships "Dare to Dream Great Dreams with 5 Steps!" 08. What is the Path of Success? 09. What Is Success?

Table of Contents. Path To Scholarships Dare to Dream Great Dreams with 5 Steps! 08. What is the Path of Success? 09. What Is Success? Path to Scholarships Path to Scholarships is a vehicle that: motivates ALL students to dare to dream great dreams, plants the seed of hope within students, guides students to set goals that stretch them,

More information

1. Title: Health and Safety Policy

1. Title: Health and Safety Policy 1. Title: Health and Safety Policy 2. Introduction Our school is committed to doing all that we can to ensure that the students in our care are healthy, safe and enjoy emotional well-being. We also have

More information

We re looking forward to receiving your application!

We re looking forward to receiving your application! 2017 APPLICATION We re looking forward to receiving your application! WHAT IS THE DO GOOD INITIATIVE? Hyperquake has been evolving brands since 1986. We are so proud to call Cincinnati home, and we can

More information

New Kid on the Block Workplace Socialization

New Kid on the Block Workplace Socialization New Kid on the Block Workplace Socialization Objectives Acknowledge the importance of the preceptor role in integrating new nurses into the work setting Identify strategies the preceptor can use to support

More information

for success Strategic Plan 1 Doctors Nova Scotia Strategic Plan Highlights

for success Strategic Plan 1 Doctors Nova Scotia Strategic Plan Highlights A vision for success Doctors Nova Scotia 1 Doctors Nova Scotia 2012-2016 Strategic Plan Highlights Our Vision of Success A vision is a picture of the future desired end state. The vision of success for

More information

PATIENT AND FAMILY-CENTERED CARE

PATIENT AND FAMILY-CENTERED CARE PATIENT AND FAMILY-CENTERED CARE Annual Report 2017 PATIENT AND FAMILY-CENTERED CARE We are pleased to present the 2017 Patient and Family-Centered Care (PFCC) Annual Report for Beaumont Health. This inaugural

More information

Hospice Care For Dementia and Alzheimers Patients

Hospice Care For Dementia and Alzheimers Patients Hospice Care For Dementia and Alzheimers Patients Facing the end of life (as it has been known), is a very individual experience. The physical ailments are also experienced uniquely, even though the conditions

More information

EDUCATE. EMPOWER. TRANSFORM.

EDUCATE. EMPOWER. TRANSFORM. LABYRINTH LEARNING 2010 CATALOG EDUCATE. EMPOWER. TRANSFORM. MAKE TEACHING AND LEARNING EASIER WITH SMART SOLUTIONS FROM LABYRINTH unique instructional design innovative online tools instructor resources

More information

Year-End Fundraising Essentials. A free fundraising guide from your friends at Network for Good

Year-End Fundraising Essentials. A free fundraising guide from your friends at Network for Good Year-End Fundraising Essentials A free fundraising guide from your friends at Introduction After hitting it off with your supporters and building a strong relationship with them this year through email

More information

Massachusetts General Hospital Nursing & Patient Care Services Strategic Plan

Massachusetts General Hospital Nursing & Patient Care Services Strategic Plan Massachusetts General Hospital Nursing & Patient Care Services 2017 Strategic Plan January 2017 Mission Guided by the needs of our patients and their families, we aim to deliver the very best health care

More information

Pre-deployment Support

Pre-deployment Support Pre-deployment Support Talking Points Updated March 2016 Military OneSource logo. Call. 800-342-9647, Click. www.militaryonesource.mil, Connect. 24/7 Military OneSource is a Department of Defense-funded

More information

Moti Willow. Maison Moti Limited. Overall rating for this service. Inspection report. Ratings. Good

Moti Willow. Maison Moti Limited. Overall rating for this service. Inspection report. Ratings. Good Maison Moti Limited Moti Willow Inspection report 1 Watling Street Radlett Hertfordshire WD7 7NG Tel: 01923857460 Date of inspection visit: 03 April 2017 Date of publication: 03 May 2017 Ratings Overall

More information

Table of Contents Company Overview...3

Table of Contents Company Overview...3 MEMBERSHIP GUIDE 2010 2011 1 Table of Contents Company Overview...3 Who Are Clients?...3 Who Are Members?...3 Our Mission Statement...4 Connect With Us...4 Live Well Membership Comparison Chart...5 Team

More information

2. A provider has requested to go to block scheduling in an attempt to better manage his patient workflow. What does this mean?

2. A provider has requested to go to block scheduling in an attempt to better manage his patient workflow. What does this mean? CPPM Chapter 13 Review Questions 1. Operational work flow refers to: a. Activities and processes that are performed in operating a medical practice b. Examining staffing ratios in a clinic c. The amount

More information

The Health Plan with you in mind. AmeriHealth HMO

The Health Plan with you in mind. AmeriHealth HMO The Health Plan with you in mind. AmeriHealth HMO Put AmeriHealth to work for you. With AmeriHealth, you get more than just health care benefits. We provide you with the information, tools and resources

More information

CASE MANAGEMENT POLICY

CASE MANAGEMENT POLICY CASE MANAGEMENT POLICY Subject: Acuity Scale Determination Effective Date: March 21, 1996 Revised: October 25, 2007 Page 1 of 1 PURPOSE: To set a minimum standard across Cooperative agencies regarding

More information

Career coaching for lifelong success and independence

Career coaching for lifelong success and independence MCAS Cherry Point s Personal & Professional Development Program 3 R D Q U A R T E R 2 0 1 5 Career coaching for lifelong success and independence Info & Referral p. 2 Education p. 4 Library p. 5 Financial

More information

Angel Care Tamworth Limited

Angel Care Tamworth Limited Angel Care Tamworth Limited Angel Care Tamworth Limited Inspection report Unit 4, Anker Court Bonehill Road Tamworth Staffordshire B78 3HP Date of inspection visit: 14 August 2017 Date of publication:

More information

Celebrate Your Eye Care Team Certification and Education for Eye Care Excellence ALLIED OPHTHALMIC PERSONNEL WEEK. 8.5x14 and 11x17 posters included!

Celebrate Your Eye Care Team Certification and Education for Eye Care Excellence ALLIED OPHTHALMIC PERSONNEL WEEK. 8.5x14 and 11x17 posters included! ALLIED OPHTHALMIC PERSONNEL WEEK 8.5x14 and 11x17 posters included! Celebrate Your Eye Care Team Certification and Education for Eye Care Excellence Association of Technical Personnel in Ophthalmology

More information