MONDAY, MAY 28 th. MAY 28 th - May 31 st, 2018 THE WESTIN OTTAWA OTTAWA, ON TIME ACTIVITY SPEAKER. 7:15-8:00 Breakfast & Registration

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1 MAY 28 th - May 31 st, 2018 THE WESTIN OTTAWA OTTAWA, ON MONDAY, MAY 28 th TIME ACTIVITY SPEAKER 7:15-8:00 Breakfast & Registration 8:00-8:30 Welcome & Course Overview 8:30-8:35 Stretch Patient Safety Improvement Lead Canadian Patient Safety Institute Jessica Giesbrecht, MPA, BHA, CHIM Director, Quality, Performance & Evaluation HealthCareCAN

2 8:35-9:50 History of Patient Safety: Where are we now? will Describe the history of the patient safety movement Explain basic language and common terms used in patient safety Cite examples from major findings of benchmark studies including the Canadian Adverse Event study Recognize the relative contribution of the individual and the system to patient safety Dr. Ward Flemons, MD, FRCPC, FACP Quality and Safety Education Lead Respirologist FMC, Tom Baker Cancer Centre Professor of Medicine University of Calgary 9:50-10:05 Networking & Refreshment Break 10:05-11:20 Patients Part of the Healthcare Team: Meaningful use of the patient s perspective will Describe the impact of a patient safety incident on the patient and family Identify opportunities for integrating patient perspectives into quality and patient safety work Determine strategies for involving patients in patient safety improvement work Dale Nixon Patients for Patient Safety Canada Eleanor Rivoire Independent Patient Engagement and Healthcare Advisor 11:20-12:05 Networking & Lunch Break 12:05-1:35 Partnering with Physicians: The evidence for Safety Leadership, Physicians and Beyond will Describe the traditional healthcare delivery model Recognize the call for a new model of Safety Leadership List the benefits of physician involvement in quality and patient Dr. Amir Ginzburg, MD, FRCPC Chief, Quality and Medical Director Trillium Health Partners Assistant Professor University of Toronto

3 safety Select strategies for partnering with physicians to improve patient safety 1:35-1:50 Networking & Refreshment Break 1:50-2:50 The Role of the Board in Patient Safety will Describe the role of the governing body in leading quality and patient safety Identify leading governance practices for quality and safety Discuss how management and staff can support the board in carrying out its governance role 2:50-2:55 Stretch Safety Culture Measurement & Improvement will Ruthe-Anne Conyngham Past Board Chair London Health Sciences Centre Past Board Chair Lawson Research Institute Dr. Mark Fleming, PhD, MSc, MA CN Professor of Safety Culture Department of Psychology Saint Mary s University 2:55-4:30 Describe safety culture and its relationship to patient safety Explain the importance of measuring safety culture and the main methods available Undertake a team safety culture discussion Develop a strategic plan for safety culture measurement and improvement 4:30-4:35 Complete Daily Evaluation

4 TUESDAY, MAY 29 th TIME ACTIVITY SPEAKER 7:30-8:00 Breakfast 8:00-8:10 8:10-9:40 Welcome Back Second Thoughts Overview of the Day Human Factors & Patient Safety Define human factors Describe human factors key concepts Examine the relationship between human factors and patient safety principles Apply human factors concepts in real-life situations in health care Rachel Gilbert, MA Human Factors Consultant 9:40-9:55 Networking & Refreshment Break Liberating Structures Leah Gitterman, MHSc, CIC Infection Prevention and Control University Health Network 9:55-11:25 Apply Front-Line Ownership (Liberating Structures and Positive Deviance) techniques to move from the what to do to the how to do when facilitating improvement work Experiment with approaches to change that build on the organic nature of social networks 11:25-12:10 Networking & Lunch Break 12:10-1:25 Provider Experience with Patient Safety Incidents At the end of this session participants will be able to: Describe the impact of a patient Dr. Albert W. Wu, MD, MPH Professor of Health Quality & Management Johns Hopkins Bloomberg School of Public Health

5 safety incident on healthcare professionals Identify strategies organizations can use to support healthcare professionals during and after a patient safety incident 1:25-1:35 Stretch 1:35-2:35 Clinical Decision Making: Understanding the origins and components of rational decision making and the importance to patient safety. Dr. Pat Croskerry, MD, PhD, FRCPC (Edin) Professor, Emergency Medicine Dalhousie University Halifax, NS Explain how most decisions get made Explain the basics of the dual process theory Recognize how both systems and individuals are vulnerable to flawed decision-making 2:35-2:50 Networking & Refreshment Break 2:50-3:50 Clinical Decision Making: (Cont d) Understanding the origins and components of rational decision making and the importance to patient safety. Explain the importance of bias in our intuitive decision making, and how de-biasing occurs Incorporate new awareness and vigilance around decision-making Develop a healthy skepticism of the decision-making process Dr. Pat Croskerry, MD, PhD, FRCPC (Edin) Professor, Emergency Medicine Dalhousie University Halifax, NS 3:50-3:55 Complete Daily Evaluation

6 WEDNESDAY, MAY 30 th TIME ACTIVITY SPEAKER 7:30-8:00 Breakfast 8:00-8:10 8:10-9:40 Welcome Back Second Thoughts Overview of the Day Resiliency & Reliability Science Describe the principles of reliability science and their application to safety in health care Identify opportunities to improve patient safety through the use of standardization Identify opportunities to failure-proof processes and anticipate failures not yet seen Explain how the elements of resiliency contribute to safer care Dr. Ben Chan, MD, MPH, MPA Assistant Professor Division of Global Health and Institute of Health Policy, Management & Evaluation University of Toronto 9:40-9:55 Networking & Refreshment Break Just Culture & Disclosure: Generative Safety Culture: Building an Organizational Culture of Disclosure - defined using case-based disclosure Dr. Gordon Wallace, MD, CCFP(EM), FRCPC 9:55-11:25 Define the disclosure process Synthesize the process of disclosure by case-based learning Identify the challenges and benefits of the integration of the national disclosure guidelines Explain the value of generative culture to the success of patient safety initiatives 11:25-12:10 Networking & Lunch Break

7 12:10-1:40 Project Proposal Planning Identify various models and resources for guiding patient safety quality improvement projects Describe the key components of the Model for Improvement Write a SMART goal for their patient safety improvement project Choose a guiding improvement methodology, e.g. LEAN, Model for Improvement Identify 1-3 process measures related to the improvement goal Dr. Christopher Hillis, BSc, MSc, MD, FRCPC Assistant Professor Department of Oncology Malignant Hematology McMaster University 1:40-1:55 Networking & Refreshment Break 1:55-3:25 3:25-4:25 Teamwork & Communication Identify the degree to which "non-technical" human error contributes to incidents and accidents Describe the essential components of Crew Resource Management, its use, its challenges, and its potential application within the healthcare environment Explain how current and emerging (CRM) tools and techniques are being used to help enhance communication, team synergy, and trap error CPSOC Participant Give Back Preparation Prepare a brief presentation on key concepts for improving patient safety Dr. Jeffrey Klassen Emergency Physician St. Boniface Hospital All 4:25-4:30 Complete Daily Evaluation

8 THURSDAY, MAY 31 st TIME ACTIVITY SPEAKER 7:30-8:00 Breakfast 8:00-8:05 8:05-8:35 Welcome Back Second Thoughts Overview of the Day Leading in Patient Safety Identify leading and emerging trends in patient safety Recognize the value of networks and partnerships in advancing patient safety 8:35-8:40 Stretch 8:40-10:10 Building a Strategy & Structure for Patient Safety Describe the key elements of the Socio-technical framework Apply the Socio-technical framework to a specific improvement project Assess organizational readiness for changes related to a culture of patient safety Chris Power Chief Executive Officer Canadian Patient Safety Institute Dr. Michael Leonard, MD Adjunct Professor of Medicine Duke University School of Medicine 10:10-10:25 Networking & Refreshment Break 10:25-11:25 Building a Strategy & Structure for Patient Safety (Cont d) Refine patient safety improvement opportunity Identify critical success factors for their patient safety improvement Dr. Michael Leonard, MD Adjunct Professor of Medicine Duke University School of Medicine

9 work Deliver an elevator speech Name their next steps to improve patient safety 11:25-11:30 Group Photo 11:30-12:15 Networking & Lunch Break 12:15-1:45 Spreading & Sustaining Patient Safety Improvements Identify the key elements of spreading and sustaining patient safety improvements Develop system level strategies for achieving, sustaining, and spreading better practices Dr. Martin Wale, BMBS, FRCPath, MBA, CCPE Provincial Medical Lead B.C. Medical Quality Initiative 1:45-1:55 Networking & Refreshment Break 1:55-2:55 CPSOC Participant Give-Back Jessica Giesbrecht and All 2:55-3:00 Closing Remarks & Jessica Giesbrecht 3:00-3:05 Complete Daily Evaluation MAINTENANCE OF CERTIFICATION Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 13 Category II credits towards their maintenance of certification requirement.