SJLinked Update. Medical Staff Breakfast 4/30/2014

Transcription

1 SJLinked Update Medical Staff Breakfast 4/30/2014

2 Historical Perspective In Literature: Seven Days in May In Cinema: When Worlds Collide

3 Go Live Goals 1. For Physicians, Clinical Affiliates, Nurses and other Clinical Staff-Take Care of Patients! 2. For the SJLinked Team-Fix as many issues as we can over the first 2 weeks. 3. For the Hospital-Get back to NORMAL a. Confidence = reduced anxiety b. Assure Financial Stability c. Transition to future support model

4 Go-Live Logistics Key Locations Defuria = Turbo Room Command Center Physician Support L100C Oasis 1202/1203 Briefings/Meeting Structure Go-Live Support by the Numbers Communication

5 Communications: What to expect Regular status update 6a-9p Daily Leadership Briefing 8:30a 14:30 19:30p Broad Blast if there are major issues Hot News & Video from Kathy 15:00p Follow us

6 Go-Live Physician Communication: First, physicians will receive a daily brief from the Dr. Kenien ed to the account we have on file. Additionally, physicians can drop in to the Physician Support Center in L100C(hospital campus) May 1-May 15. Third, the dedicated physician hot line is 44(8-5000); please save this number to your phone. Another path is Twitter. As we expand our use of technology, we are looking at ways to use social media as an effective is a secure Twitter account you must request access; follow us today.

7 Turbo Room

8 Daily Driver Meetings

9 Issue Management Process Turbo Room HELP DESK Physician Support

10 Go-Live Support. Floor Support: Over 500 Super Users throughout the organization! 48 Credentialed Trainers 45 people from Epic 26 Physician Support Specialists Staff from other Epic accounts 20 Intake Analysts answering phones 190 SJLinked/IT/Epic resources to fix software and hardware issues that come up.

11 Tools & Resources Go Live Tool Kits Patients Physicians Directors/Managers Super Users End Users Electronic resources available in Hyperspace SJLinked Online Library

12

13 Remote Access: Beginning May 1 st Physicians will access the patient record using the Physician Connection. A link is available on the header of the sjhsyr.org home page. Hyperspace can be accessed using your RSA token. If you do not have an RSA key fob, a pass code can be generated on demand and sent to your cell phone. (There is a request process involved in On Demand.) View Only EpicCare Link will also be accessible through this page. Instructions for installation of Citrix, a program which is necessary to access SJLinked, is available at the bottom of the Physician Connection page.

14

15 Remote Access for Offices Your office should have received instructions for Epic Care Link access. Instructions were also mailed to offices earlier this week.

16 Medical Staff Breakfast Please make sure that you check out your login credentials one final time before Go Live. This will help assure that you can access your patients records tomorrow.

17 Hot Topics: The Paper Chart Q: Once we are live on SJLinked, what happens to the patient chart? A: SJLinked creates a fully integrated patient record. Information for the record comes from many sources including non-electronic. Paper consents forms, the MOLST form, floor copies of EKGs, and outside records are kept in a patient s paper record until they are scanned and added to the electronic record under the media tab.

18 Hot Topics: Direct admissions Q: How will direct admissions be handled? A: Call the admitting office. A CSN number and encountered can be created in about 10 minutes. You can then start documenting in Epic/SJLinked.

19 Hot Topics: Verbal Orders Q: What about verbal and telephone orders? A: Verbal orders can still be given when it is not practical for you to place an order. If you just don t know how to place it in Epic, a SuperUser can assist you in placing it. Nurses are trained to take telephone orders. You will need to cosign both types of these orders in your in basket.

20 Hot Topics The Discharge Navigator and Discharge Process Q: I ve heard that you can t start to complete the discharge paperwork before discharge. Is this true? A: No, the discharge medication reconciliation and much of the discharge paperwork can be done by you or an affiliate before the actual discharge order is placed.

21 Hot Topics The Discharge Navigator and Discharge Process Q: How does a patient receive information on discharge about medications and follow up appointments? A: Completing the Discharge Navigator will populate the After Visit Summary (AVS).New discharge medications will be e-scribed by default. Narcotics prescritions will need to be printed.

22 Hot Topics The Face Sheet Q: How do I print a Face Sheet? A: You don t have to. Ask a secretary to print it for you. Or you can find the face sheet report in the snapshot view and print it yourself.

23 SnapShot View

24 My St. Joseph s

25 Patient Portal Lab results will be released to patients in 96 hours directly through My St. Joseph s. Anatomic pathology results will be held prior to release, probably 14 days. Out Patient radiology results will not be released at this time. In Patient radiology results will be released at the same time as labs.

26 Canto/Haiku Haiku is Epic s mobile application for the iphone or Droid. Canto is the mobile app for the ipad. These apps give you secure and portable access to the SJLinked EMR and keep you connected to your patients 24/7. A test group of physicians will have these apps available May 1, with a gradual general release to follow.

27 What You Can Do Now Remember the physician support number 44(8-5000) Stop by L100C for Physician and Clinical Affiliate Support. Become familiar with resources & Tool Kits. Be Champions of the process & tools Stay positive, supportive and understanding with your colleagues and the nursing staff, patients and the SJLinked team.

28 Enter the Problem List All clinical affiliates Blue team hospitalists Residents and interns who are on hospital service

29 If All Else Fails: Go to The Oasis in 1202 and 1203