PLANNING AND DEVELOPING AN IT STRATEGY
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1 Contents Foreword I by Morris F. Collen vii Foreword II by Judith R. Faulkner ix Series Preface xi Preface xiii Acknowledgments xv Contributors xxiii SECTION 1 PLANNING AND DEVELOPING AN IT STRATEGY Section Introduction 2 Chapter 1 The Mission of IT in Health Care: Creating a System That Cares 3 Neal L. Patterson Chapter 2 Managing the IT Strategic Planning Process 22 Suresh Gunasekaran and Dave Garets Chapter 3 Strategies in Consulting for the 21st Century 35 Bill W. Childs Chapter 4 Baylor Health Care: From Integrated Delivery Network to Organized Delivery System 41 Robert J. Pickton and Frances C. Seehausen Chapter 5 Clarian Health: Clinical Excellence Through Quality and Patient Safety 53 Marvin Pember Chapter 6 International Perspective Sweden: The Evolution of Healthcare Information 63 Hans Peterson and Paul Hall xvii
2 xviii Contents SECTION 2 PREPARING FOR ORGANIZATIONAL CHANGE Section Introduction 80 Chapter 7 Informatics in Health Care: Managing Organizational Change 81 Nancy M. Lorenzi and Robert T. Riley Chapter 8 The Role of Ethics in IT Decisions 94 James G. Anderson Chapter 9 Cases in Redesign,I Memorial Hermann Healthcare System: Redesign and Implementation of a Multifacility Clinical Information System 106 David Bradshaw and Beverly Bell Chapter 10 Cases in Redesign,II UPMC Health System: Transforming Care Through Clinical Documentation 119 Darinda E. Sutton Chapter 11 International Perspective Selayang Hospital: A Paperless and Filmless Environment in Malaysia 128 Hadis Rosnah, Mohamad Azrin Zubir, and Y. Nor Akma SECTION 3 TRANSFORMATION: MAKING IT HAPPEN Section Introduction 143 Chapter 12 IT: Transition Fundamentals in Care Transformation 145 Jeffrey S. Rose Chapter 13 The Role of the CIO: The Evolution Continues 161 Betsy S. Hersher Chapter 14 CIO Stories,I Northwestern Memorial Hospital, Chicago: Patients First, from the Ground Up 173 Timothy R. Zoph Chapter 15 CIO Stories,II The Jewish Home and Hospital Lifecare System, NYC: Paving the Way for Long-Term Care 183 Kristine M. Cerchiara and Nancy Stoddard Chapter 16 CIO Stories, III Methodist Healthcare System, San Antonio: Redesign of Clinical Documentation 191 Jennifer Allan Browne
3 Contents xix Chapter 17 Chapter 18 Chapter 19 Chapter 20 Chapter 21 Chapter 22 CIO Stories,IV ThedaCare, Wisconsin: Successful Integration Through Leadership 200 Keith J. Livingston CIO Stories,V University of Illinois Medical Center at Chicago: Best of Breed, Single Vendor, or Hybrid 211 Anne LeMaistre and Bernadette Biskup CIO Stories,VI Maimonides Medical Center, Brooklyn, NY: A Technical and Cultural Transformation 223 Ann C. Sullivan CIO Stories, VII Children s Hospital, Columbus: Realizing CPOE Through an Effective CIO CMO Partnership 233 Robert A. Schwyn CIO Stories, VIII Sutter Health, California: IT Governance in an Integrated Healthcare Delivery System 239 John Hummel, Lee Marley, and Ed Kopetsky International Perspective Wesley Hospital, Australia: Making IT Happen in a Private Setting 244 Warren J. Armitage SECTION 4 PATIENT-CENTERED TECHNOLOGIES Section Introduction 251 Chapter 23 Patient Outcomes of Health Care: Integrating Data into Management Information Systems 253 Donald M. Steinwachs Chapter 24 Measuring Outcomes: Bringing Six Sigma Excellence to Health Care 262 Charlotte A. Weaver and Tonya Hongsermeier Chapter 25 The Electronic Health Record: A New Form of Interaction 282 Betty L. Chang Chapter 26 Transforming the Physician Practice: Interviewing Patients with a Computer 297 Allen R.Wenner and John W. Bachman
4 xx Contents Chapter 27 Nursing Administration: A Growing Role in Systems Development 320 Mary Etta Mills Chapter 28 Pharmacy Systems: An Emerging Role in Drug Treatment Management 332 Peter L. Steere Chapter 29 Computer-Enhanced Radiology: Imaging Transformed 354 Roger H. Shannon Chapter 30 The Health Insurance Portability and Accountability Act: Confidentiality, Privacy, and Security 368 Joan M. Kiel Chapter 31 Information Technology and the New Culture of Patient Safety 382 Joyce Sensmeier and Kathleen Covert Kimmel Chapter 32 International perspective Pompidou University Hospital in France: A Component- Based Clinical Information and Electronic Health Record System 395 Patrice Degoulet, Lise Marin, Pierre Boiron, and Elisabeth Delbecke SECTION 5 OUTLOOK ON FUTURE TECHNOLOGIES Section Introduction 411 Chapter 33 Technologies in Progress: CPOE, Wireless Computing, and Biometrics 413 Robert J. Campbell Chapter 34 Evidence-Based Medicine: Enabling Physicians to Make Better Decisions 435 Velma L. Payne Chapter 35 Aligning Process and Technology: Balancing Capability with Reality-Based Processes 453 Karen L. Knecht, Marion J. Ball, and Nhora Cortes-Comerer Chapter 36 Clinical Decision Support Systems: Impacting the Future of Clinical Decision Making 463 Eta S. Berner and Tonya La Lande Chapter 37 Web-Enabled Medicine: The Challenge of Ensuring Quality Information and Care 478 George D. Lundberg and Patricia L. Lundberg
5 Contents xxi Chapter 38 Combating Terrorism: A New Role for Health Information Systems 495 John S. Silva and Edward N. Barthell Chapter 39 Public Health Surveillance: The Role of Clinical Information Systems 513 Michael M. Wagner, Jeremy U. Espino, Fu-Chiang Tsui, and Ron M. Aryel Chapter 40 Leveraging Patient Data to Support Clinical Practice 532 Craig S. Ledbetter Chapter 41 Winona Health Online: Connecting the Community for Better Health 547 Gary Evans and Kathryn Bingman Chapter 42 International Perspective Global Outlook for Health Information and Communication Technologies 553 Klaus A. Kuhn Index 569
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