Big Ideas for Small Volunteer Programs

Transcription

1 Big Ideas for Small Volunteer Programs Mauna Cowan Hospice Volunteer Coordinator Parkview Home Health & Hospice Format provided by AHVRP. Content courtesy of Mauna Cowan.

2 Objectives Identify services that you would like to offer List possible programs to implement Identify one program discussed to implement

3 What volunteer services would like to offer to patients, caregivers, employees? Focus on ideas and programs not reasons for not implementing them.

4 Dream About... Recruiting and Outreach programs Patient and caregiver support programs Office support for the volunteer department and for the agency

5 Recruiting Finding Volunteers 1. Newsletter, ask current volunteers 2. and on-line 3. Groups that volunteers belong to 4. Social Media

6 Recruiting and Outreach National Hospice Month 1. Ask me about my button 2. Library displays 3. Community outreach

7 Button Outreach Ask me About My button! I m so glad you asked. November is National Hospice Month and I m a Parkview Hospice Volunteer. I m a Parkview Hospice Volunteer because fill in the blank with your own two or three sentence story.

8 Library Display

9 Outreach National Hospice Month Display size Supplies 1. Volunteer and Hospice Information brochures 2. Bookmarks 3. Burden Buddy, patient gown, etc

10 Outreach National Hospice Month Continued Locations (See handout #1 Outreach Contacts form) 1. Work Place 2. Faith Community 3. Senior Center and Council on Aging 4. Nursing Homes and Assisted Living Facilities 5. Library 6. Other

11 Recruiting and Outreach Continued Ongoing efforts 1. Online sites 2. Community volunteer organizations

12 Recruiting and Outreach What has worked for you?

13 Patient and Caregiver Support Programs Activities for untrained and/or limited availability individuals or groups 1. Sewing/knitting/crocheting 2. Gift bags for patients 3. Stuffing information envelopes for mailing to people requesting volunteer information

14 Parkview Hospice Helpers with donated quilts

15 Parkview Hospice Helper donated Burden Buddies Honoring the Spirit of Service

16 Gift Bag Contents FOOD-check expiration dates Bottled water/drink Cookies Crackers Hard candy -mint, fruit, etc Soft candy -tootsie rolls, bit-o-honey, etc Gum Personal care Toothpaste Toothbrush Deodorant Lip balm Comb Miscellaneous Journal or small note pad Pen Pencil

17 Patient and Caregiver Volunteer activities Support Programs 1. Vigil/11 Hour/No One Dies Alone Volunteers 2. Life Time Video s 3. Cookies for Caregivers 4. Visiting Santa

18 Visiting Santa

19 Patient and Caregiver Support Programs What has worked for you?

20 Office Support Volunteer Office 1. Assist with volunteer human resource files 2. Call students to schedule attendance at orientation 3. Call volunteers to clarify visit frequency 4. Assist with mailings to volunteers

21 Office Support Hospice Office 1. Track memorials and donations 2. Mail and record agency surveys 3. Fundraising

22 Office Support What has worked for you?

23 The Challenge: Identify one idea discussed to begin by November 1, 2013: Recruiting Outreach Untrained or group support Volunteer patient support Volunteer office support Agency office support

24 Two participants share program selected for implementation.

25 ALL participants are encouraged to submit a nomination for your new program to be recognized at next years conference as an AHVRP 2014 Extraordinary Program! Details available at:

26 Resources Display Case Information Script to Schedule Volunteer Orientation Script for Calls re: Volunteer Visit Frequencies

27 Outreach Display Case Information Bears or Burden Buddies Gowns Lap throws Walker bags Heart pillows These are a few of the items made by Parkview Hospice Volunteers And Helpers for hospice patients and families. Gift bags Large throws or quilts Shawls or comfort wraps Patients receiving In Patient Hospice care at Parkview Huntington, Parkview LaGrange, Parkview Noble, Parkview North Or Parkview Whitley Hospitals are offered these items to comfort them. Contact the Parkview Hospice Volunteer Office at To obtain patterns or to donate supplies or completed items

28 Script to Schedule Volunteer Orientation This is from Parkview Home Health & Hospice. I'm calling to let you know that the 20 hour Hospice Volunteer orientation and training program is scheduled to begin at the Fort Wayne Home Health & Hospice office located at 1900 Carew Street, Suite 6 Classes will meet on the following days: Fort Wayne Tuesday: 7/7, 14, 21, 28, 8/4, 11 5:30-8:30 pm Please bring: your current driver s license, proof of automobile insurance, including coverage dates. Before you can begin volunteering you will need to have a physical, a 2- step TB Test, blood drawn to check that you have immunities to childhood illnesses and a urine drug screen. We will schedule this work at our expense after you begin training. You will need to return to the Occupational Health office 48 to 72 hours after each TB test to have the test read. We will also be ordering a criminal history record that regulations require us to have in your personnel file. Leave messages if able Please call Mauna Cowan, Hospice Volunteer Coordinator, at or if you have any additional questions and to reserve a seat. Make notes on the volunteer tracking form. Names and phone numbers of those attending each class: Name Phone Comments

29 Script for Calls re: Volunteer Visit Frequencies Volunteer Name: Patient Name: Date: This is from Parkview Hospice. I m calling about your current Hospice Volunteer assignment. There are discrepancies with our records. You were assigned to contact this patient to times per. Our records show that contacts have been received in the office. UNDER If you have contacted, phoned, visited or mailed a card to the patient and patient service records are in the mail to us already thank you. If they were mailed or delivered to us over a week ago please call us so that we can track them. If you contacted the patient and did not get an answer at their home or your service was declined please document those contacts on a patient service record and send it to the office as soon as possible. Continue to contact the patient at least once a month and document that you offered support unless the patient does not want you to call again. If you are asked not to call again or to have fewer contacts let the office know immediately so that doctor orders for volunteer contacts can be canceled or changed. If you have not contacted the patient please call the volunteer office immediately to let us know if you are unable to volunteer or to inform us that you will be calling the patient today. OVER Contact the volunteer office as soon as possible to clarify patient needs. Doctor orders are needed for each contact with a patient please let us know how many contacts are requested by this patient. Please call or or if you have any questions or comments.

30 Conference Handouts Limited Availability National Hospice Month Bookmark Hospice information brochure Volunteer brochure