More care for you, and everyone in your family

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1 Children Find babysitters, nannies, special needs caregivers, tutors, childcare centers and last-minute care. Adults & Seniors Discover senior caregivers, companion services, special needs caregivers, transportation providers and housing. More care for you, and everyone in your family Balancing your work-life with your responsibilities at home is never easy. And although everyone s situation is unique, there s one thing we share. We all need a little help every now and then. With Care.com, you ve got someone on your side to help bring quality care to you and your family. Finding the care you need couldn t be easier. Simply: SIGN UP for your free Premium Membership with Care.com, the largest online destination for care. BROWSE thousands of caregiver profiles, view reference and access background check options. CONNECT with caregivers that meet your needs, directly through Care.com messaging. Interview and hire the one that works for you. Pets Search pet sitters, dog walkers, pet transportation, grooming and obedience trainers. Home & Lifestyle Access housekeepers, errand runners, house sitters and more. Visit nibri.care.com and log in with your work address to start your Premium Membership. Care.com and There for you are service marks or registered service marks of Care.com, Inc 2014 Care.com, Inc. All rights reserved.

2 Get the most from your Care.com membership Use these tools and tips and find care, fast. There s a lot you can do with your Care.com membership. And it all starts with finding the perfect caregiver. Here s how: POST A JOB and let our caregivers know exactly what you need. It takes a minute, and most posts get responses within hours. BROWSE CAREGIVERS and flag the ones that fit the bill. Search by care type (child, senior, etc.), hourly rate, language and more. PLAN THE INTERVIEW and narrow down your search. Use our interview guide and checklist, and take control of every interview, by phone or in person. REQUEST BACKGROUND CHECKS for added security and peace of mind. Unlimited preliminary background checks are included in your membership, so request them for top candidates. PERSONALIZE YOUR PROFILE and let us know how you want to receive responses to the care jobs you ve listed (either by immediate notification or a daily log). Questions along the way? We re here to help. Visit: nibri.care.com Call: Care.com and There for you are service marks or registered service marks of Care.com, Inc 2014 Care.com, Inc. All rights reserved.

3 Backup Child Care FAQs Understanding your child care benefit: Novartis Institutes for BioMedical Research, Inc. Sick kids. School closings. Summer vacation. Balancing work and family priorities can be challenging. Fortunately, you have a benefit that enables you to find the last-minute in-home care you need through Care.com BackupCare, provided by Parents in a Pinch. So you can rest easy knowing that your family is in good hands. When do I need backup services? During school vacations or when daycare is closed When your child is a little bit under the weather and you need to work When you have to work late or on weekends When you need care for a child with special needs When your nanny goes on vacation or leaves unexpectedly Any time you have a gap in your regular child care arrangements and you need to work When are the caregivers available? When can I call? In-home child care is available during the day or evening, seven days/week. The Care.com BackupCare office hours are: Monday Thursday, 7:00 am 8:00 pm EST, and Friday from 7:00 am 5:00 pm EST. As an employee of Novartis, you also have access to a Care.com BackupCare specialist on Sunday from 5:00 pm 8:00 pm EST for care needed the following day. Sometimes, a Care.com BackupCare specialist can locate a caregiver for you within an hour or two, but the further in advance you call, the Care.com BackupCare SM is a service provided by Parents in a Pinch, Inc., a Care.com company. Care.com and There for you are service marks or registered service marks of Care.com, Inc 2013 Care.com, Inc. All rights reserved.

4 better the chances for a successful match. 24-hour advance notice is usually sufficient. HWhat is the process for arranging childcare? Call Care.com BackupCare directly at to request care. You may also register and request care online at nibri.care.com. When you call, identify yourself as an employee of Novartis and provide your company I.D. number. Care.com BackupCare will identify a caregiver for you who meets your specific needs. You ll receive two confirmations: 1. A Care.com BackupCare specialist will call to tell you about the caregiver and will her caregiver profile. 2. The caregiver will call to confirm the details of the job. Your credit card will be charged for your fee, if applicable, once the care is received and the hours have been confirmed. How much do I pay? Employees are fully subsidized for the first 10 days of care each year; the remaining 10 days of care are fully payable by credit card by the employee. Hourly fees for the second 10 days vary by location: Cambridge: $15.00/hour Emeryville: $18.00/hour Rates may increase for some situations (holidays, special skill sets or experience, etc.); any additional cost will be your responsibility and is not subsidized. If transportation is provided, mileage ($.50/mile), parking and tolls (if applicable) should be paid directly to the caregiver and are not subsidized. There is a four-hour minimum charge per day. As an employee of Novartis, you may use up to a combined total of 20 calendar days of backup child care and adult care per year. You may not use more than two consecutive weeks at a time, or use this benefit for ongoing care. Is the subsidy considered taxable income to me? Yes, the subsidy is treated as imputed income to you. You will be taxed on the subsidy provided on a monthly basis, and the subsidy and taxes will be included in your annual W-2 reporting. What if I need child care that s not related to work? You are welcome to use the backup services when your need is not work-related or you need more than the 20 placements during the year. In these cases, you pay a rate of $30.00/hour. How do I know I ll get a quality caregiver? The Care.com BackupCare screening process is thorough: candidates are screened for child care experience; child care references are checked by phone; Social Security verification and criminal background checks are completed; and each candidate is interviewed face to face. Candidates are Care.com BackupCare SM is a service provided by Parents in a Pinch, Inc., a Care.com company. Care.com and There for you are service marks or registered service marks of Care.com, Inc 2013 Care.com, Inc. All rights reserved.

5 also required to complete a health and safety training program, along with an orientation. Care.com BackupCare specialists follow up after every job with an online survey to ensure that the caregivers and their service continue to meet your expectations. What if I need to cancel my request for care? If you cancel once a caregiver has already been reserved for a job, your credit card will be charged $ How can I make the transition easier for my children? Before the caregiver arrives, let your children know that a wonderful playmate is on the way. Suggest that they show the caregiver their favorite toy or book. When the caregiver arrives, introduce her warmly to the children. If you re nervous, the children will pick up your signals. Go over the house rules TV, snacks, bedtime with the caregiver and the children together, so that the ground rules are clearly set. Review the emergency telephone numbers with the caregiver. Give her the number where you and/or your spouse/partner can be reached, your pediatrician s name and number, someone to call in case of an emergency and a list of any allergies that the children may have. Never sneak out the door! Say goodbye happily and firmly and leave. Coming back or delaying your departure will increase your children s anxiety. When I call next time, can I get the same caregiver? Will she clean the house? Care.com BackupCare strives to give your family as much consistency as possible. A Care.com BackupCare specialist will be happy to contact your last caregiver to see if she s available. Backup caregivers come prepared to make sure your children are safe and happy, but not to do regular housecleaning. Can Care.com BackupCare help me find a nanny? Could my backup caregiver become my nanny? Yes! Care.com BackupCare specialist can work with you to find a nanny, or they can help your temporary caregiver become your full- or part-time nanny. (Outside of Massachusetts, a Care.com BackupCare specialist will put you in touch with their partner agency.) All you have to do is call the Nanny Placement Specialists at They ll discuss the process and fees. Novartis employees receive a discount on nanny placement fees (in Massachusetts). Visit: nibri.care.com Call: Care.com BackupCare SM is a service provided by Parents in a Pinch, Inc., a Care.com company. Care.com and There for you are service marks or registered service marks of Care.com, Inc 2013 Care.com, Inc. All rights reserved.

6 Backup Adult Care FAQs Understanding your adult care benefit: Novartis Institutes for BioMedical Research, Inc. Care.com BackupCare, provided by Parents in a Pinch, is pleased to provide you with in-home backup adult care as one of your employee benefits. Backup adult care services are non-medical, and include both companion and personal care services such as meal preparation, light housekeeping, transportation, prompting for medication plus assistance with bathing, dressing and other hands-on care. When should I call Care.com BackupCare? When your parent needs help with dressing or bathing and your regular provider is unavailable When you are caring for a senior who is waiting for an opening in an assisted living facility When you need a companion for your adult child with special needs When an aging parent needs transportation to doctors appointments When your spouse or partner is recuperating from surgery Any time you have a gap in your adult care arrangements and you need to work Who in my family is eligible to receive care through my adult care benefit? Your benefit extends to any adult dependent in your family or extended family for whom you have caregiving responsibilities, including: Your parents and your spouse or partner s parents Your spouse or partner Grandparents, aunts and uncles Your adult children Yourself Care.com BackupCareSM are services provided by Parents in a Pinch, Inc., a Care.com company.

7 When are adult care providers available? When can I call? Adult care is available in your home (or home of the adult needing care) 24 hours a day, seven days a week. To initiate care arrangements, call during Care.com BackupCare office hours: Monday Friday, 8:00 am 5:00 pm EST. Calling in advance helps maximize your care options. You may also register and request care online at nibri.care.com. What is the process for arranging adult care? Call Care.com BackupCare directly at to request adult care services. Identify yourself as an employee of Novartis. The adult care advisors will identify an adult care network agency which meets your specific needs and the agency will contact you to finalize arrangements. If applicable, your credit card will be charged for your fee once the care is received and the hours have been confirmed. How much do I pay? Employees are fully subsidized for the first 10 days of care each year; the remaining 10 days of care are fully payable by credit card by the employee. Hourly rates for the remaining 10 days of care vary by location but typically range between $15.00 to $18.00/hour: Cambridge: $16.00/hour Emeryville: $18.00/hour (Mileage, parking and tolls for client transportation are not included in the hourly rate, but will be included in the total cost of care. Higher hourly rates may apply on holidays, weekends and for other special circumstances and/or requests. None of these additional costs are subsidized.) In most cases, there is a four-hour minimum charge per day. As an employee of Novartis, you may use up to a combined total of 20 calendar days of adult care and child care per year. Is the subsidy considered taxable income to me? Yes, the subsidy is treated as imputed income to you. You will be taxed for the subsidy provided on a monthly basis, and the subsidy and taxes will be included in your annual W-2 reporting. What if my elder lives in another city? Care.com BackupCare maintains a growing national network of adult care agencies that meets internally established criteria for providing high standards of care. Network agencies undergo a credentialing process that includes gathering information on quality of care, assessing hiring and supervision protocols, verifying insurance and licensure requirements and ensuring high levels of customer satisfaction. While Care.com BackupCare cannot guarantee a network agency in all locations throughout the country, every effort is made to meet the needs of your adult dependents, wherever they live. Providing information on location and type of care needed in advance will help ensure the right match. How are care providers screened? Care.com BackupCare s adult care network agencies maintain a rigorous screening process for care Care.com BackupCareSM are services provided by Parents in a Pinch, Inc., a Care.com company.

8 providers. Depending on the type of care requested, providers may be certified nurse s aides, home health aides or experienced eldercare companions. All providers have prior adult care experience, excellent references and must pass a criminal records check and Social Security verification. What if I need to cancel my request? If you cancel after a provider has already been reserved for a job, your credit card will be charged $ nibri.care.com Care.com BackupCareSM are services provided by Parents in a Pinch, Inc., a Care.com company.

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