Your Guide to Local Health Services in Flintshire

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Your Guide to Local Health Services in Flintshire Main Hospitals Community Hospitals Rehabilitation Hospitals LIVERPOOL Wirral A548 Glan Clwyd A 55 Expressway HM Stanley A541 Caerwys Holywell

2 Your Guide to Local Health Services in Flintshire Main Hospitals Community Hospitals Rehabilitation Hospitals LIVERPOOL Wirral A548 Glan Clwyd A 55 Expressway HM Stanley A541 Caerwys Holywell Flintshire Lluesty Holywell Bagillt Flint Flint A548 Denbigh Denbighshire Mold A494 Mold Dobshill Leeswood Connah's Quay Mynydd Isa Buckley Shotton Ewloe Deeside Broughton Queensferry Hawarden Penyffordd Meadowslea Hope Caergwrle CHESTER Saltney Countess of Chester Cheshire Wrexham Maelor Wrexham

3 The Guide This guide is split into sections and provides you with information on the following topics: Flintshire Local Health Board Who are we? 2 Your guide to local health services 2 NHS Direct Wales 3 Accident and Emergencies 3 How do I register with a GP? 4 Ask your Pharmacist 5 How can I access a GP outside normal surgery hours? 5 Where can I get my prescription dispensed outside normal opening hours? 5 How can I register with a dentist for NHS treatment? 6 How do I access emergency dental services? 6 How can I get an eye test? 6 Primary care services 6 Other local services 22 How can I get involved? 25 How do I make a suggestion or raise my concerns about a service provided by the NHS? 26 Useful telephone numbers 28 Contact us 30 1

4 Flintshire Local Health Board Who are we? On 1st April 2003, Health Authorities in Wales were abolished and 22 Local Health Boards (LHBs) were established. As a Local Health Board, we are responsible for planning what health services our population needs and then commissioning local hospitals, family doctors (GPs), Dentists, Pharmacists, Opticians and others to provide services. The LHB covers exactly the same area as Flintshire County Council (the Local Authority) and this allows much closer working between the NHS and the council, which is important for planning programmes for health and well-being. The LHB and Council have a statutory duty to work together, in partnership with other local organisations such as Social Services, the Community Health Council and voluntary services, to produce strategies for improving health, well-being and social care for the people of Flintshire. The LHB will also work closely with you to discuss and listen to your views about changes to local health services. Your guide to local health services This booklet has been produced by Flintshire Local Health Board as a guide to local health services in the Flintshire area. It provides you with information on how to access local health services such as GPs, Dentists, Pharmacists and Opticians, as well as contact details for the local hospitals in the area. 2

5 It also provides you with information on how you can share your views and help to influence change locally. Your local hospital will also produce a guide which will give information about outpatient and inpatient services, hospital facilities, telephone numbers and discharge arrangements. NHS Direct Wales NHS Direct Wales is a telephone service, provided by nurses, giving confidential healthcare advice and information 24 hours a day. Nurses and Health Information Advisers can advise on what to do if you are ill, you have health concerns about someone close to you, or you need information about local health services. As well as providing confidential health advice, NHS Direct Wales can also provide information on: late night dental services self - help & support groups organ, blood and tissue donations If you have access to the internet, you can find their website at: Accident and Emergencies (A&E) A&E departments are for people who have had an accident or a sudden illness (something which has got much worse in the last 24 hours). There is an A&E department at the Wrexham Maelor Hospital ( ), Glan Clwyd Hospital ( ) and the Countess of Chester Hospital ( ). 3

6 Minor Injury departments are also available at Flint community Hospital (open from 8am to 8pm, 7 days per week), Holywell Community Hospital (open 24 hours a day, 7 days per week) and Mold Community Hospital (open 24 hours a day, 7 days per week). The telephone numbers for these hospitals can be found under the useful telephone numbers section of this booklet. In the event of a serious injury, accident or medical emergency, you should call 999 without delay. Do remember though that the Ambulance Service should be used appropriately and unnecessary calls place an extra burden on ambulance crews. How do I register with a GP? Contact the Doctor of your choice (a full list of Doctors in the Flintshire area can be found further on in this booklet) If this Doctor is unable to register you, try other Doctors in your area If you are finding it difficult to register with a Doctor in your area, then write to the following address and request that your name be allocated to the list of a local Doctor: Patient Data Department Business Services Centre Preswylfa Hendy Road Mold CH7 1PZ 4

7 Ask your Pharmacist From sprains to stomach upsets, Pharmacists are qualified to give you expert advice without an appointment. As most people know, antibiotics don t work on colds and other viral infections. However, you can get plenty of advice from your Pharmacist about over the counter medicines that can help to relieve your symptoms. A full list of Pharmacies in the Flintshire area can be found further on in this booklet. How can I access a GP outside normal surgery hours? If you require a Doctor outside normal surgery hours, you should telephone your practice and an answer phone message will direct you to the out of hours service provided. Where can I get my prescription dispensed outside normal opening hours? Most Pharmacies are open for all or part of Saturdays and operate a rota system for Sundays, Bank Holidays and evenings. Your local Pharmacy will have a notice in their window directing you to those Pharmacies available during these periods, alternatively, contact NHS Direct Wales information. Local newspapers will also have details of those Pharmacies who are open. 5

8 How can I register with a Dentist for NHS treatment? For details of Dentists currently accepting new NHS patients in your area, contact the Dental Helpline on or NHS Direct Wales on Alternatively, contact the LHB on for information and advice. How do I access emergency dental services? If you are a registered NHS patient, ring your own Dentist. If not, telephone NHS Direct for information and advice. How can I get an eye test? It is easy to have an eye test done. You do not need to register, you can simply ask any Optician for an appointment. A full list of Opticians in the Flintshire area can be found further on in this booklet. Primary care services The following section provides the names, addresses and telephone numbers of Doctors, Dentists, Pharmacies and Opticians in the Flintshire area, by town. If you need any further information, such as opening times, please contact the practices direct. Names in Bold denote a Female Doctor or Dentist. 6

9 Broughton Doctors Drs M Donaldson, SJ Owen, CS Barnard, SA Botham EC Boothroyd, AG Tansley, JM Chadwick, RJ Wykes & N Chatakondu The Marches Medical Practice, 83 Main Road, Broughton, Nr Chester, CH4 0NR Tel: Pharmacies Boots the Chemist Ltd Unit 7 Main Road, Broughton Retail Park, Broughton, Nr Chester, CH4 0BY Tel: Lanraeth Ltd 83 Main Road, Broughton, Nr Chester, CH4 0NR Tel: Buckley Doctors Drs M Donaldson, SJ Owen, CS Barnard, SA Botham EC Boothroyd, AG Tansley, JM Chadwick, RJ Wykes & N Chatakondu Marches Medical Practice, Mill Lane Surgery, 46 Mill Lane, Buckley, CH7 3HB Tel:

10 Drs PF Speakman, RM Lucas, RC Attree, AC Blake & JP Boyd Roseneath Medical Practice, The Health Centre, Padeswood Road, Buckley, CH7 2JL Tel: Drs GR Hoggins, MH Dymock & NF Tobias The Health Centre, Padeswood Road, Buckley, CH7 2JL Tel: Dr ED McHugh The Health Centre, Padeswood Road, Buckley, CH7 2JL Tel: Drs AWA Amin, PC Carson, BJ Lancashire, FA Challoner & DEWM Richards Clwyd House Surgery, Argoed Road, Buckley, CH7 3HZ Tel: / Dentists Mr D Bellingham, Mr IG Hughes & Miss RC Armstrong 19 Padeswood Road North, Buckley, CH7 2JL Tel: Mr PR Cooper & Mrs MT Millar 85 Mold Road, Buckley, CH7 2JA Tel:

11 Pharmacies Lloyds Pharmacy The Precinct, Buckley, CH7 2JA Tel: L Rowland & Co (Retail) Ltd 12 Brunswick Road, Buckley, CH7 2EF Tel: Opticians SJ Pinnington 5 Mold Road, Buckley, CH7 2JA Tel: A1 Spectacles 1 Mill Lane, Buckley, CH7 3HA Tel: Caergwrle, Hope & Penyffordd Doctors Dr DA Sissons 12 High Street, Caergwrle, Nr Wrexham, LL12 9ET Tel: Dr A Merwah High Street, Caergwrle, Nr Wrexham, LL12 9LL Tel: Drs ED Deas, AM Bottomley, NP Booth & NJ Wiggs Hope Family Medical Centre, Hawarden Road, Hope, LL12 9NL Tel:

12 Dentists Mr MA Horton & Miss EL Hedgeland 6 Bridge End Mews, Caergwrle, Nr Wrexham, LL12 9DT Tel: Mr JE Cook Cambria Dental Surgery, 6 Chester Road, Penyffordd, CH4 0LH Tel: Pharmacies CA Perelli The Castle Pharmacy, 38 High Street, Caergwrle, Nr Wrexham LL12 9ET Tel: Penyffordd Pharmacy 1 Vounog Hill, Penyffordd, Nr Chester, CH4 0EY Tel: Opticians Mr JB & Mrs B Eden Vision in Action, 20 High Street, Caergwrle, Nr Wrexham LL12 9ET Tel:

13 Deeside Doctors Dr A Goyal 149 High Street, Connahs Quay, CH5 4DQ Tel: Drs MAJ Harney, TJ Davies & MA Chaudhry 2 Fron Road, Connahs Quay, CH5 4PQ Tel: Drs DE Morris, A Salt, & DF Roberts St Marks Dee View Surgery, Church Street, Connahs Quay, CH5 4AD Tel: Drs AWA Amin, PC Carson, BJ Lancashire, FA Challoner & DEWM Richards Hawarden Health Centre, 27 Glynne Way, Hawarden, CH5 3PA Tel: Also at: 82 High Street, Saltney, Chester, CH4 8SF Tel: / Dr JF Fells Queensferry Medical Practice, Pierce Street, Queensferry, CH5 1SY Tel:

14 Drs PK Das, R Kakati & CW Jones Chester Road East, Shotton, CH5 1QA Tel: Drs BM Markey, HJ Stiggelbout, JL Outeiral & R Gil-Candon Shotton Lane Surgery, 38 Shotton Lane, Shotton, CH5 1QW Tel: / Dr GC Khamar Rowleys Drive Clinic, Rowleys Drive, Shotton, CH5 1PU Tel: Dentists Miss J Hickman (provides orthodontic service only) Orthodontic Clinic, Deeside Community Hospital, Plough Lane, Aston, CH5 1XS Tel: Mr JA Parry, Mr R Potter, Mr PA Foody & Miss F Barnes 55 High Street, Connahs Quay, CH5 4DD Tel: Mr A Walton, Mrs DLF Jackson & Mr DA Knott 107A High Street, Connahs Quay, CH5 4DF Tel:

15 Mr TA Parr (provides dental services for employees of G.I.O European Services only) Dental Surgery, G.I.O European Services, Gateway House, St Davids Park, Ewloe, CH5 3XT Tel: Mrs BSM Milsom & Mrs C Bannister 90 The Highway, Hawarden, CH5 3DL Tel: Mr S Brown, Miss HJ Foster, Miss SE Evans & Miss KS Murdock Queensferry Dental Surgery, 4 Gladstone Street, Queensferry, CH5 1ST Tel: Pharmacies AG Cunnah Wepre Pharmacy, 113 High Street, Connahs Quay, CH5 4DF Tel: L Rowland & Co (Retail) Ltd (T/A PA Howells) Red Hall Pharmacy, Unit 2 The Precinct, Englefield Avenue, Connahs Quay, CH5 4TS Tel: ABC Commerce Ltd T/A Garden City Pharmacy 37 Welsh Road, Garden City, CH5 2RA Tel: P Nevitte 8 The Highway, Hawarden, CH5 3DH Tel:

16 L Rowland & Co (Retail) Ltd (T/A Partner & Key) 22 Station Road, Queensferry, CH5 1SX Tel: Boots the Chemists Ltd 7-9 Chester Road, Shotton, CH5 1BX Tel: HA Crook 23/25 Chester Road East, Shotton, CH5 1QA Tel: Co-op Health Care Ltd (T/A Bowden Pharmacy) 32 Shotton Lane, Shotton, CH5 1QW Tel: Opticians T Morrice-Evans 36 Station Road, Queensferry, CH5 1SX Tel: Conlon & Sons 41A Chester Road West, Shotton, CH5 1BY Tel: / Eyestyle Opticians 54 Chester Road West, Shotton, CH5 1BY Tel:

17 Flint & Bagillt Doctors Drs CP Davies & JC Kapoor 2 Bodhyfryd, Flint, CH6 5BE Tel: Also at: Wern Surgery, Bron Y Wern, Bagillt, CH6 6BT Tel: Drs ED Mathews, P Daniel & JE Mackirdy The Laurels, 73 Church Street, Flint, CH6 5AF Tel: Drs ZU Rehman & NI Shamas 112 Church Street, Flint, CH6 5AF Tel: Dentists Mr RM Stevenson Bank House, 16 Church Street, Flint, CH6 5AE Tel: Mr PM Fay 110 Church Street, Flint, CH6 5AF Tel: Mr P Moradi The Dental Surgery, Foresters Hall, Flint, CH6 5AE Tel:

18 Pharmacies SE John Albert House, High Street, Bagillt, CH6 6ED Tel: Boots the Chemist Ltd 58 Church Street, Flint, CH6 5AE Tel: Lloyds Pharmacy 29 Church Street, Flint, CH6 5AD Tel: L Rowland & Co (Retail) Ltd 45 Church Street, Flint, CH6 5AD Tel: Opticians Eyestyle Opticians 15 Church Street, Flint, CH6 5AD Tel: Roberts & Polson Delyn House, 43 Church Street, Flint, CH6 5AD Tel: T Morrice-Evans 33c Church Street, Flint, CH6 5AD Tel:

19 Holywell & Caerwys Doctors Drs M Rowlands, S Jones, PA Boiston, CJ Wallace & IA Reid Pendre Surgery, Coleshill Street, Holywell, CH8 7UP Tel: Drs AK Saha & PV Prasad The Surgery, Panton House, Panton Place, Holywell, CH8 7LD Tel: Dr YP Kapur Pennant Surgery, Off High Street, Holywell, CH8 7TR Tel: Drs A Roberts, SM Lloyd, HM Harper, RG Major & N Bibby Bodowen Surgery, Halkyn Road, Holywell, CH8 7RD Tel: Dentists Mr A Hamill Panton House, Panton Place, Holywell, CH8 7LD Tel: Mr A Hogg 19 Brynford Street, Holywell, CH8 7RD Tel:

20 Pharmacies V Roberts Caerwys Pharmacy, The Square, North Street, Caerwys, CH7 5AN Tel: L Rowland & Co (Retail) Ltd 1 Victoria Square, Holywell, CH8 7UD Tel: L Rowland & Co (Retail) Ltd The Pharmacy, Coleshill Street, Holywell, CH8 7RS Tel: Moss Chemists Ltd Fron Pharmacy, 67 High Street, Holywell, CH8 7TF Tel: Opticians A Schwarz and Sons 5-7 Whitford Street, Holywell, CH8 7NJ Tel: Saunders Opticians 1 Tower Gardens, Holywell, CH8 7TG Tel:

21 Leeswood, Mold & Mynydd Isa Doctors Dr M Asokan The Surgery, Queen Street, Leeswood, CH7 4RQ Tel: Drs JS Crossland, DE Muckle-Jones, MJ Griffiths, SR Jepson & MAW Carswell Pendre Surgery, Clayton Road, Mold, CH7 1SS Tel: Dr EI Beckett 8 Grosvenor Street, Mold, CH7 1EJ Tel: Dr FALT Mwambingu Bromfield Medical Centre, Sealmart House, Brynhilyn Lane, Mold, CH7 1JY Tel: Drs GR Hoggins, MH Dymock & NF Tobias Bradley s Practice, 2 Griffiths Square, Mold, CH7 1DJ Tel: Drs PF Speakman, RM Lucas, RC Attree, AC Blake & JP Boyd Community Centre, Mercia Drive, Mynydd Isa, CH7 6UH Tel:

22 Dentists Mr JA Jeffrey & Mrs CA Jeffrey 12 Grosvenor Street, Mold, CH7 1EJ Tel: Mr PK Smith, Mr FD Fennell, Mrs EGKM Fennell, Mr SW Herd, Mr SL Clements, Mrs L Smith & Mr AP Woolley Bryn Siriol, Gwernaffield Road, Mold, CH7 1RA Tel: / Mrs DV Marshall, Mr D Hamer & Ms N Fowler Grosvenor Place Dental Practice, 4 Grosvenor Street, Mold, CH7 1EJ Tel: Dr E Roberts (provides orthodontic service only) Grosvenor Place Dental Practice, 4 Grosvenor Street, Mold, CH7 1EJ Tel: Dr E Roberts (provides orthodontic service only) Dental Department, Mold Community Hospital, Ash Grove, Mold, CH7 1XG Tel: Pharmacies Boots the Chemist Ltd High Street, Mold, CH7 1AZ Tel:

23 JH & JC Hughes Precinct Pharmacy, 11 Daniel Owen Precinct, Mold, CH7 1AP Tel: Moss Chemists Ltd 32 High Street, Mold, CH7 1BH Tel: Tesco Instore Pharmacy Ponterwyl, Mold, CH7 1UB Tel: Speeds Pharmacy Ltd (T/A David Speeds Pharmacy) 7 The Square, Mercia Drive, Mynydd Isa, CH7 6UY Tel: Opticians Rayner Ltd 27 Daniel Owen Centre, Mold, CH7 1AP Tel: Smith and Schwarz (Optometrists) Ltd Earlcliffe, Earl Road, Mold, CH7 1AX Tel: Alton Murphy & MacQueen Opticians 34 High Street, Mold, CH7 1BH Tel: Specsavers Opticians 7 High Street, Mold, CH7 1AZ Tel:

24 Other local services Social Care Social Care (sometimes called Social Services) is provided by local councils and can help people with support for individuals, children and families. In Flintshire, social care is provided by Flintshire County Council, County Hall, Mold, CH7 6NB. For Adult Social Care telephone For Children s Services telephone ( Community Directory The Community Directory is a joint venture between Flintshire Local Voluntary Council and Flintshire County Council s Library and Information Service. Its aim is to provide a comprehensive, up to date, county wide information service about voluntary/community groups, societies, clubs and other agencies. Access to the directory is available on line at Breast Test Wales Breast Test Wales offers screening by mammography every three years to women aged 50 plus who reside in Wales and are registered with a National Health Service family doctor (GP). Women aged 50 to 64 are sent postal invitations for breast screening every three years when Breast Test Wales is in their area. For more information, call or access the Breast Test Wales website at: 22

25 Cervical Screening Wales Cervical smear tests are carried out as part of a national NHS cervical screening programme, which is organised in Wales by Cervical Screening Wales. Cervical screening is not a test for cancer. It detects possible abnormalities, or changes in the cells, which may develop into cancer if they are not treated. Almost all abnormalities detected by screening are successfully treated. Invitations for screening are sent out at three-yearly intervals to all women in Wales between the ages of 20 and 64. You can choose to have the test done at your own doctor's (GP) clinic or at your local Well Woman or Family Planning Clinic. Telephone numbers of local Well Woman and Family Planning Clinics can be found under the useful telephone numbers section of this booklet. For further information on cervical screening call or access the Cervical Screening Wales website at: Smoking Cessation Service A free service is available in Flintshire for anyone who wants help with giving up smoking. Venues are at Connahs Quay, Mold, Buckley and Deeside Community Hospital. You can refer yourself to the service or you can be referred by your practice nurse or doctor. You can be seen individually or in a group session. The smoking clinic can run up to 6 weeks depending on your needs. For further information, call Wendy Powell, Smoking Cessation Administrator on extension

26 Community Services Therapy Services (Occupational Therapy, Physiotherapy, Podiatry, Speech & Language Therapy and Dietetics) are provided through your local NHS Trust. Your GP will refer you if you require these services. Your GP surgery can also provide you with information on Health Visitors, District Nurses, Child Health and School Doctor services in your area. Clwyd Community Health Council Clwyd Community Health Council (CHC) covers the County Council areas of Denbighshire, Flintshire and Wrexham. The CHC help and advise people who wish to make complaints about NHS services and can offer information about health and other related services in the area. The LHB must consult the CHC about proposed changes to health services in the area and they, in turn, will consult the public to ensure that the public s views are properly reflected. The CHC can be contacted at: Clwyd Community Health Council Cartrefle Cefn Road Wrexham LL13 9NH For more information call or visit the CHC s website at: 24

27 How can I get involved? What you think of your NHS is important. We can t make changes for the better without your help. We need to know what works, what doesn t and how best to fix problems for you and your family. Fortunately, there are more ways than ever before to make your voice heard. Why don t you Ask about the patient or user groups at your local hospital or GP practice? Fill in a patient satisfaction survey form, if asked to do so? Contact the LHB on for more information Everyone needs a "pal". As a patient, carer or relative, you may need someone to turn to for on-the-spot help, advice and support. This is where the P.A.L.S (Patient Advice Liaison Service) or Patient Support Officer comes in. The service, which is available at the North East Wales NHS Trust, Conwy and Denbighshire NHS Trust and the Countess of Chester Hospital NHS Trust, focuses on improving NHS services by listening to your concerns, queries or suggestions and by helping to sort out your problems. For more information, please call: The Patient Support Officer at Wrexham Maelor Hospital on Patient Services at HM Stanley Hospital (for services provided by Conwy & Denbighshire NHS Trust, including Glan Clwyd Hospital) on The P.A.L.S Manager at the Countess of Chester Hospital on

28 How do I make a suggestion or raise my concerns about a service provided by the NHS? If you wish to make a complaint about treatment or a service provided by your GP/Dentist/Pharmacist/Optician, you should firstly speak direct to the person concerned or the practice manager. If you do not feel able to do this, please write to: Andrew Gunnion Chief Executive Flintshire Local Health Board Preswylfa Hendy Road Mold Flintshire CH7 1PZ Complaints about services provided by North East Wales NHS Trust (including Wrexham Maelor Hospital) Conwy & Denbighshire NHS Trust (including Glan Clwyd Hospital) or the Countess of Chester Hospital NHS Trust, should be addressed to: Hilary Peplar Chief Executive North East Wales NHS Trust Wrexham Maelor Hospital Croesnewydd Road Wrexham LL13 7TD Gren Kershaw Chief Executive Conwy & Denbighshire NHS Trust Glan Clwyd Hospital Rhyl Denbighshire LL18 5UJ 26

29 Peter Herring Chief Executive Countess of Chester Hospital NHS Trust Liverpool Road Chester CH2 1UL Complaints about the Ambulance Service should be addressed to: Don Page Chief Executive Welsh Ambulance Services NHS Trust Ambulance Trust Headquarters HM Stanley Hospital St Asaph Denbighshire LL17 0WA If you would like independent advice about making a complaint about an NHS Service or treatment you have received, the Community Health Council can help. The address and telephone number of the CHC can be found on page

30 Useful telephone numbers Name Telephone Number Your GP Practice Your Local Pharmacy Your Dentist Your Optician (Optometrist) NHS Direct Dental Helpline Flintshire Local Health Board Flintshire County Council (Social Services) Clwyd Community Health Council Flintshire Local Voluntary Council Wrexham Maelor Hospital Glan Clwyd Hospital HM Stanley Hospital Countess of Chester Hospital Deeside Community Hospital Dobshill Hospital Flint Community Hospital Holywell Community Hospital Lluesty Hospital Meadowslea Hospital

31 Mold Community Hospital Artificial Limb & Appliance Services (wheelchair provision) Well Woman Clinics: Buckley Connahs Quay Flint Mold Family Planning Clinics: Connahs Quay Flint Mold Saltney North Wales Police (Welsh) (English) 29

32 Contact us Do you have any thoughts or comments on this booklet? Would you like to see any additional information? Do you have any suggestions on how we could improve this booklet? If so please contact us at the address below. If you need any more copies of this booklet or one of the following versions: Large-print or Braille Audio cassette Another language Please contact us: or write to us at: Flintshire Local Health Board Preswylfa Hendy Road Mold Flintshire CH7 1PZ Or visit our website at: 30

FLINTSHIRE LOCAL HEALTH BOARD

FLINTSHIRE LOCAL HEALTH BOARD Appendix A Minutes of the meeting of the Flintshire Local Health Board held on at 1.30pm in the Boardroom, Preswylfa PRESENT: Mr Barry Harrison Chair Mr Andrew Gunnion Chief