KYUNGPOOK NATIONAL UNIVERSITY CHILGOK HOSPITAL

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7 What are selection visits? Selection Visits allow you to choose your own doctor. There will be additional charges set by the Ministry of Health and Welfare. How can I request for selection visits? Complete and submit Selection Visits Request Form to the Registration Desk. How can I change or cancel my selection visit appointment? You may change or cancel your selection visit by completing and submitting Selection Visits Change or Cancellation Request Form to the Registration Desk. What are the qualifications for selections visits doctors? - 10 or more years of experience after acquiring a medical doctor board certification in their specialty - 15 or more years of experience after acquiring a dentistry certification Selection visits will be abolished beginning from Are there any health insurance benefits from selection visits? You are responsible for all hospital expenses. You will make a payment based on Additional Fee Categories and Fee Calculation Criteria set by the Ministry of Health and Welfare. Can I change from general visits to selection visits? Please complete and submit Selections Visits Request Form to the Registration Desk.

8 h KYUNGPOOK Registration: 8:30 am - 4:30 pm Payment: 8:30 am - 5:30 pm Doctor s Office Hours: 8:30 am - 5:30 pm Making an Outpatient Appointment By Visiting the Hospital Bring your photo ID Complete Appointment Request Form Request an appointment at the Registration Desk By Phone Appointment: ~2045 Hours of Operation: Monday Friday, 8:30 am - 5:30 pm (Closed on weekends and holidays) On your scheduled date, make a payment at the Registration Desk first prior to seeing your doctor. You can request an appointment one day prior to your scheduled date. Online Appointment Request Please visit our hospital website: International Health Services Make your appointment Complete your information Receive an appointment confirmation call from the hospital On your scheduled date, make a payment at the Registration Desk first prior to seeing your doctor. By Appointment: knumc365cicr@gmail.com Changing or Cancelling Your Appointment If you want to change or cancel your appointment, please contact our CICR Center ( ~5) one day prior to your appointment. First Patient Visit Desk If this is your first patient visit to our hospital, please submit your physician referral letter, medical records, and CDs with images to our First Patient Visit Desk. If you do not know which doctors or medical departments to visit, we will kindly guide you. Our desk is located next to the main entrance on the 1st floor.

9 Outpatient Process Telephone Reservation/ Online Reservation Visit the Hospital (Walk-in Visit) Registration Payment Desk Scheduled Second- Visit - Registration Payment Desk - Self-service automated machine bill payment - Post payment service (easy pass) Outpatient Department Registration Doctor s Visit Payment Tests / Radiology Exams / Medications / Prescription - Tests / radiology exams / medications / prescription - Make an appointment for your next visit - Inpatient admission order - Make an appointment on radiology exams such as CT or MRI at the Appointment Center (1st floor). Leave the Hospital

10 Patients with appointments receive priority. Please be informed that walk-in visit patients may not be able to see a doctor depending on our appointment status. If you are bringing CDs with images from hospitals, please arrive earlier than your appointment time and submit your images to the Image Registration Desk or Self-Image Registration Machine on the 1st floor. Please submit your physician referral letter or medical records from other hospitals to our staff at your outpatient department. When you arrive at your outpatient department, please inform our staff about your appointment at the Registration Desk. For your next visit, please bring your Outpatient Instructions or Receipt. We are providing an appointment reminder service via SMS one day before your scheduled date.

11 Self-service Automated Machine Bill Payment (Get Your Prescription Here) You must pay first prior to visiting your doctor and taking medical exams. We recommend you using our Self-service Automated Machine for your hospital bill payment and getting your prescription. Location: - In front of the Registration Payment Desk on the 1st and 2nd floor in the main hospital - In front of the Registration Payment desk on the 1st floor in the Children s Hospital Hours of Operation: Monday Friday, 8:30 am - 5:30 pm Payment can be made using cash or credit cards. Post Payment Service (Easy Pass) Easy Pass is a quick and convenient payment service. You can register your credit card information in our system and receive medical services including a doctor s visit and exams without payment. You will pay for your hospital bill after you receive all your medical services. Your personal information will be protected by a high-tech security program. For any registration inquiry, please visit our Registration Payment Desk or call for further information. General Payment Process (requires making a payment at least 2 times) Appointment Payment Doctor s Visit /Exams Post Payment Service (Automatic Payment) Payment Leave the Hospital Appointment Doctor s Visit /Exams Leave the Hospital

12 Inpatient Admission Process Patient Room Assignment There are VIP Rooms, single rooms, 2-bed rooms, 4-bed rooms, 5-bed rooms and 6-bed rooms. Your room will be assigned depending on the room status on the day of your admission. Please be informed that you may not be able to choose your room due to the unavailability.

13 MEDICAL CENTER What to Bring to the Hospital Toiletries, cups, slippers, bedding items for guardians and other personal items (available at the medical supplies store or convenience store in the hospital) Meal Times Breakfast 7:30 am Lunch 12:30 pm Dinner 5:30 pm If you want to change your meal, please notify your nurse at least 2 hours before the meal time. Visiting Hours General Wards: 2 times/day, 12:30 pm - 2:20 pm & 6:00 pm - 8:00 pm - Please refrain from visiting patients after 8 pm for their recovery. - Children, pregnant women and the elderly are recommended not to enter patient rooms due to their weak immune system, which put them at high risk of getting infections. - Please avoid any behaviors that might disturb other patients in the room such as singing loudly, cooking, playing card games, etc. Intensive Care Unit (ICU): 2 times/day 10:30 am - 11:00 am & 7:00 pm - 7:30 pm - Visiting is limited to one person for each patient at a time; Visiting in rotation is allowed. - Children under 14 are not allowed due to the risk of infection. - All visitors must wash their hands upon entry to the unit. - Bringing food, cooking, skin contact with the patient or handling medical equipment are strongly prohibited for patient safety. - Please do not use a phone because it may have an adverse effect on the medical devices. Intensive Care Unit: ~2 Translate Services: ~5

14 Patient Gowns and Bed Sheets Provided Valuables NO Smoking Policy Go Out and Stay Out Overnight Billing Notifications during Your Admission

15 Discharge Orders and Process Paying Your Bill Discharge during Weekends, Holidays or at Nights

16 Request Process Ward (Inpatient Admission) Outpatient Your physician will complete medical certificates and request for a copy. Receive a copy of your medical records at the Medical Records Desk on 1st floor Hours of Operation for Medical Records Requests

17 Applicants Required Documents Remarks Patients 1 Patient Photo ID Patients under 14, legal representatives can apply. Relatives (spouses, immediate family members of the patient, immediate family members of the spouse) Third Party Representatives (siblings, son or daughter-in-law, insurance companies) 1 A Copy of Patient Photo ID 2 A Copy of Applicant Photo ID 3 Family Relation Certificate or Certificate of Residency 4 Agreement Form with Patient s Signature 1 A Copy of Patient Photo ID 2 A Copy of Applicant Photo ID 3 Agreement Form with Patient s Signature 4 Power of Attorney with Patient s Signature Patients under 17 who do not have their photo ID are not eligible. Proofs of family members or relatives Patients under 14 are not eligible. Applicants who are not legal representatives must attach an agreement form from legal representatives. Patients under 17 who do not have their photo ID are not eligible. For patients under 14, legal representatives must complete the form (attach a proof of family members or relatives that can identify your legal representative status. You can download agreement and power of attorney forms from the hospital website: Use Automatic Certificate Issuing Machines located in the main lobby on the 1st floor Hours of Operation: 6:00 am - 12:00 pm (available all year round)

18 How to Make a Comment, Compliment or a Complaint Process

19 MEDICAL CENTER Yes No No

20 MEDICAL CENTER Protection of Personal Information Operating Image information processing equipment

21 Protection of Personal Information KNUMC is NOT registered as a medical institution which intends to attract foreign patients with the Minister of Health and Welfare in accordance with Article 27-2(1) of MEDICAL SERVICE ACT. Therefore, foreign patients may receive a V.A.T refund on their cosmetic surgery expenses. However KNUH is registered. Below is the information for the cosmetic surgery V.A.T Refund V.A.T Refund Items Double Eye-lid, Rhinoplasty, Breast Surgery(reduction/augmentation), Liposuction, Face Lift, Facial bone contouring, Teeth Whitening, Laminate, Gingivoplasty, Orthognathic surgery Nevus pigmentosus, Freckles, Lentigo, Chloasma, Pimple, Hair removal, Hair loss, Hair transplantation, Tattoo, Tattoo removal, Piercing, Lipolysis, Skin regeneration, Skin Whitening, Anti-aging, Pore tightening Refund Procedure Issue of "Certificate of selling medical service for overseas patient" after medical treatment -> Submit a "Certificate of selling medical service for overseas patient" at refund point(airport, port, downtown) -> V.A.T. Refund

22 You may submit the "Certificate of selling medical service for overseas patient" issued after treatment to the operator of a refund point by any of the methods shown below. 1. Refund at airport(port) of departure 1) Airport(port) with refund point in the bonded zone : Submit to refund counter or KIOSK 2) Airport(port) with no refund counter(muan,yangyang,daegu airport and Pyeongtaek,Jeju port, etc.): Put the certificate of selling medical service for overseas patient into mailbox next to customs with Consent to collection, usage and disclosure of personal information Downtown refund(total medical expenses less than 2 mil. won: Submit the certificate of selling medical service for overseas patient and Consent to collection, usage and disclosure of personal information. In such case, refund counter operator may request a guarantee VAT refunds are valid only if the Certificate is submitted at one of the tax refund locations and depart the Republic of Korea within 3 months of receiving medical treatment. Refund Amount: 10% of the medical expenses eligible for V.A.T. refund after transaction fees are deducted If a medical institution refuses to refund the V.A.T. or you have other questions, please contact to Medical Korea Information Center( )

23 MEDICAL CENTER Health Promotion Programs Screening Schedules and Hours of Operation Consultation and Making an Appointment

24 Provide Medical Information on Various Diseases Find Personalized Information Various Education Education Locations and Contact Information

25 How to Contact Us Room Information

26 Hospital Amenities Location Hours of Operation 8 am 8 pm Food Court B1 (Weekends & Holidays 9 am 7 pm) Café Grazie 1F Lobby 8 am 6 pm (Weekends & Holidays 10 am 8 pm) GS25 Convenience Store B1 24 Hours Medical Supplies Store B1 8:30 am 6:30 pm (Saturdays 9 am 12 am) Goguma Myungga Bakery and Café B1 7 am 8 pm Cheonan Walnut Cookies B1 9 am 8 pm Wellbeing Story (Ice Cream & Beverages) B1 9 am 8 pm Human Life (Anticancer Supplies) B1 9 am 5 pm Laundry Shop B1 24 Hours Banks Location Hours of Operation Daegu Bank B1 9 am 4 pm (Weekdays) Daegu Bank ATM 1F Lobby 9 am 12 am Saemaul Kumgo (Korean Federation of Community Credit Cooperatives) B1 B1 9 am 4 pm 8:30 am 4 pm (Weekdays) Religious Services Location Hours of Operation Protestant Chapel B1 24 Hours Catholic Chapel B2 24 Hours Buddhist Temple B2 24 Hours Other Services Location Hours of Operation Book Café (Book Rental & Computer Services) B1 8:30 am 6 pm Healing Gallery B1 24 Hours Automatic Certificate Issuing Machines 1F Lobby 24 Hours

27 Medical Services Consultations Patient Services Consultations

28 9F Ward 92 ( ) 8F Ward 82 ( ) 7F Ward 73 ( ) Ward 72 ( ) 6F Ward 63 ( ) Ward 62 ( ) 5F Ward 53 ( ) Ward 52 ( ) New Drug Development & Research Center 4F Ward 45 ( ) Playroom Ward 43 ( ) Polysomnography (Sleep Study) Administrative Offices Human Resources Medical Staff Administration Children s Hospital Management Support Team Marketing External Cooperation Team IT Research Center 3F Operating Room Delivery Room Neonatal Intensive Care Unit (NICU) Pediatric Intensive Care Unit (PICU) Ward 33 ( ) Hemodialysis Unit Faculty Offices Central Operating Room Intensive Care Unit Pathology Center Seminar Room 2 Seminar Room 3 Faculty offices Library 2F Ward 25 ( ) Child Development & Rehabilitation Center School Library Registration Payment Respiratory Center Musculoskeletal Center Mental Health Center Daegu Alzheimer's Disease Center Endocrinology Center Nephrology Center Infection Disease Clinic Nuclear Medicine Dentistry Faculty Offices Endoscopy Center Pulmonary Function Test Lab Gynecologic Cancer Care Center Gastric Cancer Care Center Colorectal Cancer Care Center Hepatobiliary-Pancreatic Cancer Care Center Well-Being Center (Plastic Surgery and Dermatology) Breast Cancer Care Center Blood Draw Lab Laboratory Medicine Chemotherapy Room 2 Oncothermia Therapy Center for International Cooperation & Relations Cancer Management Dept. Nursing Dept. Volunteer Services 1F Registration Payment Outpatient Center 1 Outpatient Center 2 Radiology Dept. Injection Room Geriatrics Center (Early Doctor s Visit Clinic) Neurology Center Cardiovascular Center Ophthalmology & Otorhinolaryngology Center MRI Angiography Ultrasonography ECG Blood Draw Lab Pharmacy Café Grazie Registration Payment Administrative Offices Public Health Department Patient Service Center (Admission Discharge Center & Patient Education Center) Radiology Hematology/Oncology Center Urologic Cancer Care Cancer Chemotherapy Room Injection Room Emergency Dept. Health Promotion Center B1 Radiation Oncology Center Wee Center Mental Health Support Center for Students Parking Rehabilitation Center Pharmacy Billing Audit Dept. Medical Transcription Dept. Food Court Hospital Amenities Protestant Chapel Laundry Shop Parking Nuclear Medicine Social Work Dept. Food Court Daegu Bank Saemaul Kumgo (Korean Federation of Community Credit Cooperatives) Hospital Amenities Book Café Healing Gallery Main Auditorium Small Auditorium Seminar Room 1 Education & Research Dept. Education & Training Center Nutrition Dept. QI Dept. Hospital Employees Union Parking Parking B2 Biomedical Engineering Center Facility Management Dept. Catholic Chapel Buddhist Temple Parking Distribution Dept. Central Supply Dept. Parking Parking

29 About CICR The Center for International Cooperation & Relations at Kyungpook National University Chilgok Hospital is dedicated to advance international cooperation and develop global relationship in education, clinical practice, research, and community engagement for patients, family and medical personnel. Location The CICR office is located on 2nd Floor in Building 1. Building 1 Hours of Operation You can contact or visit us between 8:30 am and 5:30 pm. We are closed on weekends and holidays. Contact Information English Coordinator Amanda Kim Edwin Kim Chinese Coordinator Sehawn Kim knumc365cicr@gmail.com Fax:

30 50 MILITARY UNIT (MAIN GATE)

31 Center for International Cooperation and Relations Address: 807 Hoguk-ro, Buk-gu, Daegu Phone: 053) , 2045 Fax: 053) Website: