Northern California Your Guidebook. to Kaiser Permanente Services. kp.org/eguidebook

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1 Northern California Your Guidebook to Kaiser Permanente Services kp.org/eguidebook

2 Register on kp.org As a Kaiser Permanente member, kp.org is your connection to great health and great care. When you register, you can securely access many timesaving tools and resources to help you manage your health and keep you feeling great. Manage your care at kp.org Visit kp.org anytime, from anywhere, to:* View most lab results. Refill most prescriptions. your doctor with nonurgent questions. Schedule and cancel routine appointments. Print vaccination records for school, sports, and camp. Manage a family member s health care. REGISTERING IS VERY EASY Go to kp.org/registernow from a computer (not a mobile device) and follow the sign-on instructions. You ll need your medical record number, which you can find on your member ID card. Get inspired at kp.org Your kp.org membership also gives you access to many tools and tips for healthy living as well as recipes and articles on a wide range of health topics. Download the Kaiser Permanente app Once you ve registered, you can download the Kaiser Permanente app to your smartphone.. From your smartphone, go to the App Store SM (ios) or Google Play (Android ).. Search for the Kaiser Permanente app, then download it for your smartphone.. Use your kp.org user ID and password to activate the app, and you ll be ready to go! More ways to connect As a Northern California member, you can also tap into 2 additional apps: The KP Preventive Care app offers helpful reminders about upcoming health needs like immunizations and appointments. The My KP Meds app helps you remember to take your medicine at the right time. See more about these apps on page 281. *These features are available when you get care at Kaiser Permanente facilities. Due to privacy laws, certain features may not be available if they re being accessed on behalf of a child younger than 18. Your child s physician may also be prevented from giving you certain information without your child s consent. Apple is a trademark of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Google Play and Android are trademarks of Google, Inc.

3 The right choice for your health Great care and resources to live healthier are at your fingertips. Check out everything that comes with your health plan, and find out how to get what you need when you need it. A healthy partnership See how easy healthy can be. Choose your own personal doctor and work with a care team that puts you at the center of everything they do. See more on page 274. Great care, great results Get the care you need to get and stay healthy. Whether it s time for a preventive screening or you need care for a serious condition, we re here for you. See more on page 275. Care the way you want it Choose how, when, and where to get care for you and your family. You can get and manage your care online, by phone, at our facilities, and more. See more on page 275. Right care, right time Connect to care quickly and easily. Our advice nurses can help you 24/7. And you can schedule most routine appointments online or by phone. See more on page 275. Locations near you With so many locations to choose from, you can easily find one that s convenient for you. Close to home? Near work or your child s school? It s up to you. See the facility directory, starting on page 1. Healthy resources Take advantage of a wide range of convenient tools to help you stay well from health classes* at our locations to personal support from a wellness coach. See more on page 281. Support around the globe Whether you re traveling in the U.S. or abroad, you can get help 24/7 anytime, anywhere by going online or calling our Away from Home Travel line. See more on page 276. Prescriptions made easy Fill your prescriptions at one of our pharmacies, conveniently located in our medical centers and some of our medical offices. Refill by phone or online, and even get most refills mailed to you. See more on page 278. *Classes may vary by location and some may have a fee.

4 Welcome to your Kaiser Permanente Guidebook Welcome to your go-to source for facility information, health resources, and more. Being at the center of your health care starts with taking advantage of all that Kaiser Permanente has to offer. Read on to see what this book has in store for you. Facility Directory Your Care Choose your doctor and change anytime Getting care Care away from home Get ready for your visit Timely access to scheduled appointments Getting your prescriptions Managing chronic conditions Health Resources Healthy living resources Your immunization information Preventive care guidelines The Fine Print Emergency services and coverage Protecting your privacy and security Your rights and responsibilities Policies and procedures Your medical treatment Help in your language Guide for members with disabilities Glossary DHCS physical accessibility survey Medical Centers in Northern California Member Services in the United States inside back cover The information in Your Guidebook to Kaiser Permanente Services is updated from time to time and is current as of May Plan hospitals, Plan physicians, and other Plan providers, and the services available at Plan facilities, are subject to change at any time without notice. If you have questions about Your Guidebook, please call our Member Service Contact Center at (English), (Spanish), (Chinese dialects), or 711 (TTY), 24 hours a day, 7 days a week (closed holidays). Or visit kp.org/facilities for the latest updated information.

5 Central California Whether you have the sniffles or something more serious, our facilities offer a full range of services for you and your family. You can look them up alphabetically or by their corresponding numbers on the maps on the following pages. Member Outreach (Choose Your Doctor) Call to select or change your doctor or get information about our doctors. Clovis, Fresno, Oakhurst, Selma ; closed holidays Information Website (24 hours) kp.org/mydoctor/choose Member Service Contact Center Want to know more about your health plan? Need a new ID card? The Member Service Contact Center is open 24 hours a day, 7 days a week (closed holidays). If you have questions or concerns, we re here for you. English Spanish Chinese dialects TTY Personal Physician Selection (Member Outreach) Call to select or change your doctor or get information about our doctors. Manteca/Tracy, Modesto, Stockton/Lodi Information MY-KPMD ( ) TTY Website kp.org/mydoctor/choose TTY for the Hearing or Speech Impaired California Relay Service CONNECT TO YOUR HEALTH Get all the facility info right from your smartphone with our free mobile app for the iphone or Android from the App Store SM or Google Play. Apple and iphone are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Google Play and Android are trademarks of Google, Inc. 1

6 Fresno Area WESTLAKE DR Oakhurst LEGEND Medical centers Medical offices Specialty facilities E ALLUVIAL AVE E HERNDON AVE E BULLARD AVE Fresno Clovis FOWLER AVE N FRESNO ST N FIRST ST E SHAW AVE N CEDAR AVE N PEACH AVE CLOVIS AVE E KINGS CANYON AVE FLORAL AVE Selma HIGHLAND AVE N Map not to scale 2

7 Area Locations 1 Clovis Medical Offices E. Herndon Ave. Clovis, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) First Street Medical Offices N. First St. Fresno, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 3 Fresno Hearing Center E. Shaw Ave., Ste. 124 Fresno, CA Fresno Medical Center Emergency 7300 N. Fresno St. Fresno, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 5 Oakhurst Medical Offices Westlake Dr. Oakhurst, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 6 Selma Medical Offices Highland Ave. Selma, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) P = Parking E = Exam Room EB = Exterior (outside) Building IB = Interior (inside) Building R = Restroom T = Exam Table/Scale See page 315 for further explanation of abbreviations. 3

8 Location Details 1 Clovis Medical Offices 2071 E. Herndon Ave. Clovis, CA kp.org/fresno Adult Medicine Hours: M F, 7:30 a.m. 12:30 p.m. Advice (24 hours)/appts or Advice Nurse Phone hours: 7 days, 24 hours Advice Allergy/Immunology Office hours: M, Th, 8:30 a.m. 12:30 p.m. and 1:30 5:30 p.m.; Tu, 10 a.m. 2 p.m. and 3 7 p.m.; W, 8:30 a.m. 12:30 p.m. ; F, 7 a.m. 12:30 p.m. and 1:30 3:30 p.m. Injection hours: M, Th, 9 a.m. noon ; Tu, 10:30 a.m. 1:30 p.m. and 3 6:30 p.m.; F, 7 a.m. noon and 1:30 3 p.m. Information Behavioral Medicine Advice (24 hours)/appts or Genetics Appts./Info or Health Education Information Laboratory Hours: M F, 8:30 a.m. 5:30 p.m. Information Call requesting practitioner for test results or check lab results online at kp.org. Member Outreach (Choose Your Doctor) ; closed holidays Information Call to select or change your doctor or get information about our doctors. Or choose online at any time at kp.org/mydoctor/choose. Member Services Office Office hours: M F, 9 a.m. 12:30 p.m. and 1:30 4:30 p.m. Member Service Contact Center Phone hours: 7 days, 24 hours (closed holidays) English Spanish Chinese dialects TTY Obstetrics-Gynecology Advice (24 hours)/appts or Gynecology See Obstetrics-Gynecology. 4 CLOVIS MEDICAL OFFICES

9 Pediatrics Advice (24 hours)/appts or Office hours: M F, 9 a.m. noon and 1:30 5:30 p.m. Physician telephone appointments: You may be offered the option of a telephone appointment or video appointment with a doctor in lieu of a faceto-face visit when medically appropriate. School/camp forms (drop off) Hours: M F, 9 a.m. noon and 1:30 5:30 p.m. Information Please allow hours. Pharmacy Hours: M F, 9 a.m. 6 p.m. Information EasyFill (refills by phone) Online refills kp.org/refill Physical Therapy By referral only Information Cancel Radiology/Diagnostic Imaging Mammography Hours: M F, 8 a.m. noon and 1 4 p.m. PET/CT Scan By referral only Hours: F, 8 a.m. 5 p.m. Ultrasound By referral only Hours: M F, 8:15 a.m. 12:30 p.m. and 1:30 4 p.m. Information X-ray By referral only Hours: M F, 9 a.m. 6 p.m. Release of Medical Information See Fresno Medical Center. 2 First Street Medical Offices 4785 N. First St. Fresno, CA kp.org/fresno Advice Nurse Phone hours: 7 days, 24 hours Pediatrics Chemical Dependency Recovery Program (CDRP) Hours: M F, 8:30 a.m. 5:30 p.m.; after-hours groups and classes available Appts./Info Dermatology Referral required if not seen within the last 3 years Office hours: M F, 8 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 4:30 p.m. Information Lactation (MILC Clinic) Education Hours: M, W, F, 8:30 a.m. noon Information Member Outreach (Choose Your Doctor) ; closed holidays Information Call to select or change your doctor or get information about our doctors. Or choose online at any time at kp.org/mydoctor/choose. Mental Health See Psychiatry/Mental Health. (continues on next page) Spine and Pain Center By referral only Anesthesiology/pain management, chronic pain, physical medicine Information FIRST STREET MEDICAL OFFICES 5

10 (continued from previous page) Pediatric Subspecialty By referral only Hours: Tu F, 8:30 a.m. 5 p.m. Information Pediatrics Advice (24 hours)/appts Office hours: M F, 9 a.m. noon and 1:30 5:30 p.m. Physician telephone appointments: You may be offered the option of a telephone appointment or video appointment with a doctor in lieu of a faceto-face visit when medically appropriate. See also Pediatrics weekend and holiday urgent care at Fresno Medical Center. School/camp forms (drop off) Hours: M F, 9 a.m. noon Information Please allow hours. 3 Fresno Hearing Center 1630 E. Shaw Ave., Ste. 124 Fresno, CA kp.org/fresno Information Pharmacy Hours: M F, 9 a.m. 6 p.m. EasyFill (refills by phone) Information Online refills kp.org/refill Psychiatry/Mental Health Hours: M F, 8:30 a.m. 5:30 p.m. Advice/Appts Emergency psychiatric services not available at this location. After-hours services available by appointment only. Release of Medical Information See Fresno Medical Center. Security Hours: M F, 6 a.m. 9 p.m. Information FIRST STREET MEDICAL OFFICES

11 Fresno Medical Center (hospital and medical offices) ALLUVIAL AVE N FRESNO ST PARKING PARKING PALM CYPRESS Outpatient Entrance MAIN ENTRANCE Birthing Center Entrance SEQUOIA OAK YOSEMITE PARKING EMERGENCY ENTRANCE EMERGENCY ENTRANCE/EXIT PARKING Map not to scale 4 Fresno Medical Center Emergency Hospital and Medical Offices 7300 N. Fresno St. Fresno, CA kp.org/fresno Appointment and Advice Call Center Hours: 7 days, 24 hours Adult Medicine, Ob-Gyn, and Pediatrics Emergency Yosemite 1 (entrance at rear of hospital) Hours: 7 days, 24 hours Advice General Information Hours: 7 days, 24 hours Operator or Poison Control Admitting Sequoia 1 Hours: 7 days, 8:30 a.m. 5 p.m. Information Adult Medicine Palm 3, Oak 3 and Oak 4 Advice (24 hours)/appts or Office hours: M F, 7:30 a.m. 12:30 p.m. After-hours, weekends, and holidays (by appointment only):* M F, 5 7:30 p.m.; Sa, Su, 8:30 a.m. 12:30 p.m. ; holidays, 9 a.m. 12:30 p.m. * After-hours, weekends, and holiday appointments may be directed by a physician on duty. Physician telephone appointments: You may be offered the option of a telephone appointment with a doctor in lieu of a face-to-face visit when medically appropriate. (continues on next page) FRESNO MEDICAL CENTER 7

12 (continued from previous page) Advice Nurse Phone hours: 7 days, 24 hours Advice Anticoagulation Services (Coumadin Clinic) By referral only Cypress Mall 1 Information Bariatric Surgery By referral only Oak 2 and 1:30 p.m. 5 p.m. Information Birthing Center Sequoia 1 Labor and Delivery Lactation information BABY ( ) Business Office Sequoia 1 Information Cancer Care Coordinator Palm 3, Oncology Department Information Cardiology By referral only Palm 1 Office hours: M F, 8:30 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information Chronic Conditions Management All programs by referral only Hours: M F, 8 a.m. 5 p.m. Asthma/Chronic Obstructive Pulmonary Disease (COPD) Complex Chronic Conditions Congestive Heart Failure Diabetes HIV MultiFit (Cardiac Rehabilitation) PHASE (Prevent Heart Attacks and Strokes Everyday) Special Needs Program (SNP) Continuing Care By referral only Information Coordination of Benefits Hours: M F, 8:30 a.m. 4:30 p.m. Patient Financial Services Durable Medical Equipment (Northern California) Phone hours: M F, 8:30 a.m. 5 p.m. Information ECHO (Echocardiography) By referral only Palm 1 Information EKG (Electrocardiography) By referral only Palm 1 Information Endocrinology By referral only Palm 1 Office hours: M F, 8:30 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information FRESNO MEDICAL CENTER

13 Gastroenterology (GI) By referral only Oak 3 Office hours: M F, 8:30 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information Gift Shop Cypress Mall 1 Hours: M F, 9 a.m. 5 p.m.; Sa, 10 a.m. 2 p.m. Information Gynecology See Obstetrics-Gynecology. Head and Neck Surgery By referral only Oak 2 Information Health Education Cypress Mall 3 Information Infectious Disease By referral only Yosemite 1 Information Infusion Center By referral only Yosemite 1 Hours: M F, 8:30 a.m. 6 p.m.; Sa, 8:30 a.m. 5 p.m. Information Laboratory Yosemite 1 Hours: M F, 6 a.m. 8 p.m.; Sa, 6 a.m. 2 p.m. Holiday hours: 8 a.m. 5 p.m. Information Call requesting practitioner for test results or check lab results online at kp.org. Mammography See Radiology/Diagnostic Imaging. Medical Library Sequoia 3 Information Member Outreach (Choose Your Doctor) ; closed holidays Information Call to select or change your doctor or get information about our doctors. Or choose online at any time at kp.org/mydoctor/choose. Member Services Office Sequoia 1 Office hours: M F, 8:30 a.m. 5 p.m. Member Service Contact Center Phone hours: 7 days, 24 hours (closed holidays) English Spanish Chinese dialects TTY Nephrology By referral only Palm 3 Office hours: M F, 8:30 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information (continues on next page) FRESNO MEDICAL CENTER 9

14 (continued from previous page) Neurology By referral only Palm 1 Office hours: M F, 8:30 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information Neurosurgery By referral only Palm 4 Information Obstetrics-Gynecology Palm 4 Hours: M, 8:30 a.m. 12:30 p.m. ; Tu, Th, 8:30 a.m. 12:30 p.m. and 1:30 7:30 p.m.; W, F, 8:30 a.m. 12:30 p.m. Advice (24 hours)/ Appts./Info Occupational Health Center (Kaiser On-the-Job ) Oak 1 Hours: M F, 8 a.m. 4:30 p.m. Appts./Info Medical treatment for work-related injuries and illnesses. Occupational Therapy See Rehabilitation Services. Oncology By referral only Palm 3 Office hours: M F, 8:30 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information Radiation Oncology Fresno Cancer Center 7887 N. Cedar Ave. Fresno, CA Hours: M F, 8 a.m. 5 p.m. Information Ophthalmology/Optical Center/Optometry See Vision Essentials by Kaiser Permanente. Orthopedic Surgery By referral only Oak 1 Information Pathology By referral only Yosemite 1 Hours: M F, 8 a.m. 5 p.m. Information Pediatrics Oak 3 Weekend and holiday Urgent Care hours: Sa, 9 a.m. 5 p.m.; Su, 8:45 a.m. 12:15 p.m.; M F, at First Street Medical Offices Advice (24 hours) FRESNO MEDICAL CENTER

15 Pharmacies Information EasyFill (refills by phone) Online refills kp.org/refill 1st Floor Pharmacy B Cypress Mall 1 Hours: 7 days, 6 a.m. midnight; including holidays and weekends from 9 p.m. to 6 a.m., enter through the Emergency Department or Birthing Center 3rd Floor Pharmacy C Same-day service only Cypress Mall 1 Hours: M F, 8:30 a.m. 6 p.m. Physical Therapy See Rehabilitation Services. Plastic Surgery By referral only Palm 4 Information Podiatry By referral only Oak 1 Information Pulmonology/Pulmonary Function Testing (PFT) By referral only Palm 1 Office hours: M F, 8:30 a.m. 5 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information Cypress Mall 2 Ambulatory sleep lab Pulmonary function lab Radiology/Diagnostic Imaging Yosemite 1 Scheduling Desk Hours: M F, 8:30 a.m. 4 p.m. Appointments CT Scan By referral only Hours: M F, 7 a.m. 7 p.m. Interventional Services By referral only Hours: M F, 8 a.m. 6 p.m. Mammography Hours: M F, 7:30 a.m. 6 p.m. Nuclear Medicine By referral only Hours: M F, 7 a.m. 6 p.m. MRI By referral only Hours: M F, 7:30 a.m. 9:30 p.m.; Sa, Su, 8:15 a.m. 9:30 p.m. Ultrasound By referral only Hours: M F, 7 a.m. 9 p.m.; Sa, Su, 7:30 a.m. 9 p.m. X-ray (Outpatient) By referral only Hours: M F, 7:30 a.m. 7:30 p.m. Rehabilitation Services By referral only Occupational Therapy, Physical Therapy, Speech Language and Pathology Yosemite 3 Office hours: M F, 7 a.m. 5:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. Appts./Info Cancel Release of Medical Information Sequoia 1, S15 FMLA forms Medical records request (option 4) State EDD claims Copies of medical records (fees may apply). Portable Electronic Medical Record flash drive, $5. (continues on next page) FRESNO MEDICAL CENTER 11

16 (continued from previous page) Rheumatology By referral only Palm 3 Office hours: M F, 8:30 a.m. 12:30 p.m. Phone hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 4:45 p.m. Information Security Sequoia 1 Hours: 7 days, 24 hours Information Social Services/Utilization Management Sequoia 4 Information Speech Language and Pathology See Rehabilitation Services. Surgery (General and Vascular) By referral only Oak 2 Information Surgical Specialties By referral only See alphabetic department listings for: Bariatric Surgery (Gastric Bypass, Gastric Sleeve) Head and Neck Surgery Neurosurgery Plastic Surgery Surgery (General and Vascular) Urology Urology By referral only Oak 2 Information Vision Essentials by Kaiser Permanente Ophthalmology Palm 2 Office hours: M F, 8 a.m. 12:30 p.m. Phone hours: M F, 8 a.m. 12:30 p.m. Information Optical Center Cypress Mall 2 Eyeglasses, contact lenses Hours: M, W, F, 8 a.m. 5:30 p.m.; Tu, Th, 8 a.m. 7 p.m.; Sa, 8:30 a.m. 4:30 p.m. Appts./Info Contact lens refill Website kp2020.org Optometry Palm 2 Office hours: M, W, F, 7:45 a.m. 5 p.m.; Tu, Th, 7:45 a.m. 6:30 p.m.; Sa, 8:30 a.m. 3 p.m. Phone hours: M F, 8 a.m. 12:30 p.m. Information Volunteer Services Sequoia 2 Hours: M F, 8 a.m. 4:30 p.m. Information Travel Clinic Adult travel hotline Urgent Care See Pediatrics. 12 FRESNO MEDICAL CENTER

17 5 Oakhurst Medical Offices Westlake Dr. Oakhurst, CA kp.org/fresno Adult Medicine Advice (24 hours)/appts or Advice Nurse Phone hours: 7 days, 24 hours Advice or Laboratory and 1:30 4:45 p.m. Information Call requesting practitioner for test results or check lab results online at kp.org. Member Outreach (Choose Your Doctor) ; closed holidays Information Call to select or change your doctor or get information about our doctors. Or choose online at any time at kp.org/mydoctor/choose. Pediatrics Advice (24 hours)/appts or Office hours: M F, 8:45 a.m. 12:30 p.m. Physician telephone appointments: You may be offered the option of a telephone appointment with a doctor in lieu of a face-to-face visit when medically appropriate. School/camp forms (drop off) Hours: M F, 8:30 a.m. noon Information or Please allow hours. Fees may apply. Pharmacy Hours: M F, 9 a.m. 12:45 p.m. and 1:45 5:15 p.m. EasyFill (refills by phone) Information Online refills kp.org/refill Physical Therapy By referral only Hours: Tu Th, 8:30 a.m. 12:30 p.m. Information Cancel Release of Medical Information See Fresno Medical Center. OAKHURST MEDICAL OFFICES 13

18 6 Selma Medical Offices 2651 Highland Ave. Selma, CA kp.org/fresno Adult Medicine Hours: M F, 7:30 a.m. 12:30 p.m. Advice (24 hours)/appts or Advice Nurse Phone hours: 7 days, 24 hours Advice or Gynecology See Obstetrics-Gynecology. Health Education Hours: M Th, 9 a.m. 12:30 p.m. and 1:30 3 p.m. Information Information Operator or Laboratory Information Call requesting practitioner for test results or check lab results online at kp.org. Member Outreach (Choose Your Doctor) ; closed holidays Information Call to select or change your doctor or get information about our doctors. Or choose online at any time at kp.org/mydoctor/choose. Member Services Office Office hours: M F, 9 a.m. 12:30 p.m. and 1:30 4:30 p.m. Member Service Contact Center Phone hours: 7 days, 24 hours (closed holidays) English Spanish Chinese dialects TTY Obstetrics-Gynecology Advice (24 hours)/appts or Pediatrics Advice (24 hours)/appts or Office hours: M F, 9 a.m. noon Physician telephone appointments: You may be offered the option of a telephone appointment or video appointment with a doctor in lieu of a face-to-face visit when medically appropriate. School/camp forms (drop off) Hours: M F, 9 a.m. noon Information or Please allow hours. Pharmacy Hours: M F, 9 a.m. 6 p.m. EasyFill (refills by phone) Information Online refills kp.org/refill Physical Therapy By referral only Hours: M, Tu, Th, 8 a.m. 12:30 p.m. Information Cancel Release of Medical Information See Fresno Medical Center. 14 SELMA MEDICAL OFFICES

19 Manteca/Tracy, Modesto, Stockton Areas Stockton 5 33 HAMMER LN PERSHING AVE 32 N CALIFORNIA ST WEST LN J6 J Tracy N NAGLEE 205 W GRANT LINE RD N CORRAL HOLLOW RD 5 Manteca 7 W YOSEMITE AVE Ripon LEGEND Medical centers Medical offices 580 Specialty facilities Affiliated hospitals Contracted medical offices Contracted specialty facilities Modesto SISK RD BANGS AVE PELANDALE 12 STANDIFORD Escalon KIERNAN AVE DALE BRIGGSMORE AVE 15 FLORIDA ORANGEBURG AVE J6 108 MCHENRY AVE J7 4 J Riverbank 28 PATTERSON RD COFFEE RD CELESTE DR 22 OAKDALE RD YOSEMITE BLVD WEST F ST J7 J14 27 Oakdale ALBERS RD SANTA FE AVE 108 J9 OAKDALE WATERFORD HWY Waterford 132 J9 Hughson Ceres J7 MONTE VISTA F ST WARD AVE SALADO AVE 23 EL CIRCULO 33 Patterson 99 FULKERTH RD LAS PALMAS AVE J GEER RD 21 N OLIVE AVE DELBON AVE E HAWKEYE AVE 24 MAIN ST Turlock COLORADO AVE N 5 30 SPERRY E ST 26 N GOLDEN STATE BLVD To Newman Map not to scale 15

20 Area Locations Manteca/Tracy Area 7 Manteca Medical Center Emergency 1777 W. Yosemite Ave. Manteca, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 8 Manteca Medical Offices W. Yosemite Ave. Manteca, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 9 Tracy Medical Offices W. Grant Line Rd. Tracy, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 10 Vision Essentials by Kaiser Permanente Tracy Optical Center 2417 N. Naglee Rd. Tracy, CA Modesto Area 11 Bangs Avenue Medical Offices Bangs Ave. Modesto, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 12 Dale Road Medical Offices Dale Rd. Modesto, CA DHCS survey results: Basic access (P, E, EB, IB, R) 13 Modesto Medical Center Emergency 4601 Dale Rd. Modesto, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 14 Modesto Medical Offices Dale Rd. Modesto, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 15 Standiford Avenue Medical Offices Standiford Ave. Modesto, CA Stockton Area 16 Stockton Medical Offices West Ln. Stockton, CA DHCS survey results: Basic and medical equipment access (P, E, EB, IB, R, T) 17 St. Joseph s Medical Center Emergency and inpatient services 1800 N. California St. Stockton, CA

21 Contract Providers Some Kaiser Permanente services in Stanislaus County are provided by contracted providers, which include physicians, hospitals, and pharmacies. Contracted providers belong to local medical groups with whom we contract to provide care to Kaiser Permanente members. State law requires directories to include the following notice: Some hospitals and other providers do not provide one or more of the following services that may be covered under your plan contract and that you or your family member might need: family planning; contraceptive services, including emergency contraception; sterilization, including tubal ligation at the time of labor and delivery; infertility treatments; or abortion. You should obtain more information before you enroll. Call your prospective doctor, medical group, independent practice association, or clinic, or call the Kaiser Permanente Member Service Contact Center at or 711 (TTY), to ensure that you can obtain the health care services that you need. Please be aware that if a service is covered but not available at a particular Plan facility, we will make it available to you at another facility. 18 Avilla, Rodney DO Geer Rd., Ste. 303 Turlock, CA Bhinder, Jagmohan MD Colorado Ave. Turlock, CA Cornerstone Family Practice Medical Group Florida Ave., Ste. 202 Modesto, CA Esho, Maryam MD N. Olive Ave., Ste. 7 Turlock, CA Family Health Care Medical Group Celeste Dr. Modesto, CA First Care Medical Center North 3rd St. Patterson, CA Hundal, Nirbhai MD Existing patients only 1516 Colorado Ave. Turlock, CA P = Parking E = Exam Room EB = Exterior (outside) Building IB = Interior (inside) Building R = Restroom T = Exam Table/Scale See page 315 for further explanation of abbreviations. 17

22 25 Kumar, Puliadi MD Delbon Ave. Turlock, CA Rite Aid Pharmacy N St. Newman, CA Rite Aid Pharmacy East F St. Oakdale, CA Rite Aid Pharmacy West F St. Oakdale, CA Rite Aid Pharmacy Turlock Towne Center 651 North Golden State Blvd. Turlock, CA Save Mart Pharmacy Sperry Ave. Patterson, CA Turlock Pediatric Medical Group Delbon Ave. Turlock, CA Walgreens Pharmacy W. Harding Way Stockton, CA Walgreens Pharmacy Lower Sacramento Rd. Stockton, CA

23 Location Details Manteca Medical Center (hospital and medical offices) SIERRA BUILDING 1789 W YOSEMITE AVE EMERGENCY TAHOE BUILDING 1783 W YOSEMITE AVE WEST ENTRANCE PARKING YOSEMITE BUILDING 1779 W YOSEMITE AVE MANTECA MEDICAL CENTER 1777 W YOSEMITE AVE ST. DOMINIC S DR MANTECA MEDICAL OFFICES 1721 W YOSEMITE AVE (CLINIC) W YOSEMITE AVE Map not to scale Manteca/Tracy Area 7 Manteca Medical Center Emergency Hospital and Medical Offices 1777 W. Yosemite Ave. Manteca, CA kp.org/centralvalley Appointment and Advice Call Center English Hours: 7 days, 24 hours Advice/Appts Spanish Hours: M F, 8 a.m. 5 p.m. Advice/Appts. (Consejos/Citas) KPSALUD ( ) Emergency Hours: 7 days, 24 hours Information General Information Hours: 7 days, 24 hours Operator TTY Poison Control Admitting Hospital, 1st Floor Hours: 7 days, 5 a.m. 10:30 p.m. Information Advice Nurse Phone hours: 7 days, 24 hours Advice (continues on next page) MANTECA MEDICAL CENTER 19

24 (continued from previous page) Anesthesiology See Perioperative Medicine/Anesthesiology at Stockton Medical Offices. Business Office/Financial Counseling/ Patient Business Services Yosemite Building, Ste. 106 Information Fax Cafeteria Hospital, 1st Floor Hours: M F, 7 a.m. 6 p.m.; Sa, 7 a.m. 2 p.m. Information Chemical Dependency Recovery Program (CDRP) Sierra Building, Ste. 101 Hours: M F, 8 a.m. 5:30 p.m.; Sa, 8 a.m. 3:30 p.m.; closed Thanksgiving, Christmas, and New Year s Day Advice (24 hours)/ Appts./Info Chronic Conditions Management Yosemite Building, Ste. 205 Hours: M F, 8 a.m. 12:30 p.m. General information Asthma Cardiovascular Health Program Complex Chronic Condition Congestive Heart Failure MultiFit (Cardiac Rehabilitation) Congestive Heart Failure Telemonitoring Program Hours: M F, 8 a.m. 5 p.m. Information For members with congestive heart failure and recent hospitalization. Continuing Care Outreach Program Hours: M F, 8 a.m. 5 p.m. Information For members utilizing non Kaiser Permanente services more than twice a year. Discharge Planning See Utilization Review/Discharge Planning. Durable Medical Equipment (Northern California) Phone hours: M F, 8:30 a.m. 5 p.m. Information Health Information Management Hospital, 1st Floor Hours: M F, 7 a.m. 4:30 p.m. Information Home Health Care Hours: M F, 8 a.m. 5 p.m. Information Hospice Hours: M F, 8 a.m. 5 p.m. Information Occupational Health Center (Kaiser On-the-Job ) Yosemite Building, Ste. 202 Hours: M F, 8:30 a.m. 5:30 p.m. Appts./Info Medical treatment for work-related injuries and illnesses. Outside Case Management Hours: 7 days, 8 a.m. 5 p.m. Information For members in noncontracted hospitals. Palliative Care Hours: M F, 8 a.m. 5 p.m. Information For members with chronic conditions needing advanced life planning. 20 MANTECA MEDICAL CENTER

25 Personal Physician Selection (Member Outreach) Information MY-KPMD ( ) TTY Physical Therapy By referral only Hospital, Ste. 125 Office hours: M F, 8 a.m. 5 p.m. Phone hours: M F, 8 a.m. 4:30 p.m. Information Radiology/Diagnostic Imaging/CT Scan Hospital, 1st Floor Information Inpatient Services Hours: 7 days, 24 hours for CT Scan and General Radiology Outpatient Services Ultrasound hours: M F, 8 a.m. 5 p.m. Nuclear Medicine/MRI, see Modesto Medical Offices. Respiratory Care By referral only Hospital, 3rd Floor Hours: 7 days, 24 hours Information Social Services Hospital, 1st Floor Hours: 7 days, 7:30 a.m. 4 p.m. Information Urology By referral only Sierra Building, 2nd Floor Hours: M F, 8:15 a.m. 12:30 p.m. Information Utilization Review/Discharge Planning Manteca Medical Center Hours: 7 days, 8 a.m. 4 p.m. Information After-hours: 7 days, 4 p.m. 8 a.m. Information Modesto Medical Center Hours: 7 days, 7 a.m. 4 p.m. Information After-hours: 7 days, 4 p.m. 7 a.m. Information Volunteer Services Information Website kp.org/centralvalley/volunteer Visit our website for Volunteer Services information. Security Hours: 7 days, 24 hours Information Skilled Nursing Hours: M F, 8 a.m. 5 p.m. Information Sleep Lab Yosemite Building, Ste. 101 Hours: M F, 8 a.m. 12:30 p.m. Information Fax MANTECA MEDICAL CENTER 21

26 8 Manteca Medical Offices 1721 W. Yosemite Ave. Manteca, CA kp.org/centralvalley Congestive Heart Failure Telemonitoring Program Hours: M F, 8 a.m. 5 p.m. Information For members with congestive heart failure and recent hospitalization. Adult and Family Medicine Advice (24 hours)/ Appts./Info Office hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 5:30 p.m. After-hours:* M F, 5:30 7:30 p.m. * After-hours appointments may be directed by a physician on duty. The appointments are provided at our Manteca, Modesto, and Stockton Medical Offices. Physician telephone appointments: You may be offered the option of a telephone appointment with a doctor in lieu of a face-to-face visit when medically appropriate. Advice Nurse Phone hours: 7 days, 24 hours Advice Anesthesiology See Perioperative Medicine/Anesthesiology at Stockton Medical Offices. Breastfeeding Bilingual Advice Line English/Spanish Business Office/Financial Counseling/ Patient Business Services See Manteca Medical Center. Case Management Information Chemical Dependency Recovery Program (CDRP) See Manteca Medical Center. Continuing Care Outreach Program Hours: M F, 8 a.m. 5 p.m. Information For members utilizing non Kaiser Permanente services more than twice a year. Discharge Planning See Utilization Review/Discharge Planning. Durable Medical Equipment (Northern California) Phone hours: M F, 8:30 a.m. 5 p.m. Information Gynecology See Women s Health (Ob-Gyn). Health Education Information Home Health Care Hours: M F, 8 a.m. 5 p.m. Information Hospice Hours: M F, 8 a.m. 5 p.m. Information Information Hours: 7 days, 24 hours Operator TTY Injections (Adult) Information Chronic Conditions Management See Manteca Medical Center. 22 MANTECA MEDICAL OFFICES

27 Laboratory Hours: M F, 7 a.m. 7:30 p.m.; Sa, 7 a.m. 3 p.m.; closed Sundays and holidays Information Make lab appointments or check lab results online at kp.org. Contact your physician or practitioner regarding your test results. Mammography See Radiology/Diagnostic Imaging/ Mammography/Ultrasound. Member Services Office Office hours: M F, 8:30 a.m. 12:30 p.m. Member Service Contact Center Phone hours: 7 days, 24 hours (closed holidays) English Spanish Chinese dialects TTY Midwifery By appointment only Located in Women s Health (Ob-Gyn) and 1:30 5:30 p.m. Appts./Info. (English/Spanish) KPBEBES ( ) Nutrition Advice Line English/Spanish Obstetrics-Gynecology See Women s Health (Ob-Gyn). Occupational Health Center (Kaiser On-the-Job ) See Manteca Medical Center. Outside Case Management Hours: 7 days, 8 a.m. 5 p.m. Information For members in noncontracted hospitals. Palliative Care Hours: M F, 8 a.m. 5 p.m. Information For members with chronic conditions needing advanced life planning. Pediatrics By appointment only Advice (24 hours)/ Appts./Info or Office hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 5:30 p.m. Physician telephone appointments: You may be offered the option of a telephone appointment or video appointment with a doctor in lieu of a face-to-face visit when medically appropriate. Personal Physician Selection (Member Outreach) Information MY-KPMD ( ) TTY Pharmacy Hours: 7 days, 24 hours EasyFill (refills by phone) Information Online refills kp.org/refill Physical Therapy By referral only Office hours: M F, 7:30 a.m. 12:30 p.m. and 1:30 5:45 p.m. Phone hours: M F, 8 a.m. 4:30 p.m. Advice/Appts./Info Radiology/Diagnostic Imaging/ Mammography/Ultrasound Appts./Info General Radiology and 1:30 5:30 p.m. Routine Mammogram and Ultrasound (continues on next page) MANTECA MEDICAL OFFICES 23

28 (continued from previous page) Release of Medical Information 1st Floor Fax Information Manager Copies of records and completion of forms. Fees may apply. Scanning Center/ Outpatient Medical Records See Stockton Medical Offices. Security Hours: 7 days, 24 hours Information Skilled Nursing Hours: M F, 8 a.m. 5 p.m. Information Spanish Appointments and Advice Hours: M F, 8 a.m. 5 p.m. Advice/Appts. (Consejos/Citas) KPSALUD ( ) Urology By referral only See Manteca Medical Center. Utilization Review/Discharge Planning Manteca Medical Center Hours: 7 days, 8 a.m. 4 p.m. Information After-hours: 7 days, 4 p.m. 8 a.m. Information Modesto Medical Center Hours: 7 days, 7 a.m. 4 p.m. Information After-hours: 7 days, 4 p.m. 7 a.m. Information Volunteer Services Information Website kp.org/centralvalley/volunteer Visit our website for Volunteer Services information. Women s Health (Ob-Gyn) Advice (24 hours)/ Appts./Info Tracy Medical Offices 2185 W. Grant Line Rd. Tracy, CA kp.org/centralvalley Adult and Family Medicine 2nd Floor Advice (24 hours)/ Appts./Info Office hours: M F, 8:30 a.m. 12:30 p.m. and 1:30 5:30 p.m. Physician telephone appointments: You may be offered the option of a telephone appointment with a doctor in lieu of a face-to-face visit when medically appropriate. Advice Nurse Phone hours: 7 days, 24 hours Advice Anesthesiology See Perioperative Medicine/Anesthesiology at Modesto Medical Offices. Breastfeeding Bilingual Advice Line English/Spanish Business Office Phone hours: M F, 8 a.m. 12:30 p.m. and 1:30 4:30 p.m. Information MANTECA MEDICAL OFFICES

29 Case Management Information Chronic Conditions Management Hours: M F, 8 a.m. 12:30 p.m. General information Asthma Cardiovascular Health Program Complex Chronic Condition Congestive Heart Failure MultiFit (Cardiac Rehabilitation) Congestive Heart Failure Telemonitoring Program Hours: M F, 8 a.m. 5 p.m. Information For members with congestive heart failure and recent hospitalization. Continuing Care Outreach Program Hours: M F, 8 a.m. 5 p.m. Information For members utilizing non Kaiser Permanente services more than twice a year. Discharge Planning See Utilization Review/Discharge Planning. Durable Medical Equipment (Northern California) Phone hours: M F, 8:30 a.m. 5 p.m. Information Gynecology See Women s Health (Ob-Gyn). Health Education Information Home Health Care Hours: M F, 8 a.m. 5 p.m. Information Hospice Hours: M F, 8 a.m. 5 p.m. Information Information Hours: M F, 8 a.m. 6 p.m. Operator TTY Injections (Adult) Hours: M F, 8:30 a.m. noon Information Laboratory Hours: M F, 7 a.m. 5:30 p.m.; closed Sa, Su, and holidays Information Make lab appointments or check lab results online at kp.org. Contact your physician or practitioner regarding your test results. Mammography See Radiology/Diagnostic Imaging/ Mammography. Member Services Office Office hours: M F, 8:30 a.m. 12:30 p.m. Member Service Contact Center Phone hours: 7 days, 24 hours (closed holidays) English Spanish Chinese dialects TTY Mental Health See Psychiatry/Mental Health. Midwifery By appointment only Located in Women s Health (Ob-Gyn) and 1:30 5:30 p.m. Appts./Info. (English and Spanish) KPBEBES ( ) (continues on next page) TRACY MEDICAL OFFICES 25