Oran Street Day Centre Support Service Without Care at Home 45 Oran Street Maryhill Glasgow G20 8LY Telephone:

Size: px
Start display at page:

Download "Oran Street Day Centre Support Service Without Care at Home 45 Oran Street Maryhill Glasgow G20 8LY Telephone:"

Transcription

1 Oran Street Day Centre Support Service Without Care at Home 45 Oran Street Maryhill Glasgow G20 8LY Telephone: Inspected by: Marjorie Bain Type of inspection: Unannounced Inspection completed on: 3 October 2011

2 Contents Page No Summary 3 1 About the service we inspected 5 2 How we inspected this service 6 3 The inspection 10 4 Other information 21 5 Summary of grades 22 6 Inspection and grading history 22 Service provided by: Glasgow City Council Service provider number: SP Care service number: CS Contact details for the inspector who inspected this service: Marjorie Bain Telephone enquiries@scswis.com Oran Street Day Centre, page 2 of 23

3 Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 4 Good Quality of Environment Quality of Staffing N/A N/A Quality of Management and Leadership 4 Good What the service does well This is a very person centred service that seeks to meet the individual needs of each person attending the service. What the service could do better Significant staff turnover has delayed the development of the service and personal plan documentation and related reviews are currently not up-to-date. What the service has done since the last inspection With the exception of the manager, none of the staff have been in post for more than a year. Despite the fact, that some staff had only been in temporary post for a few short months, the staff group have pulled together and have sought to continue to provide a full and varied day support programme. Conclusion This is a service, led by a manager, who is determined to offer the highest possible level of care and support for people who attend the centre. Staff are creative in their approaches to delivering person centred care and people who attend the service reported very high levels of satisfaction. Oran Street Day Centre, page 3 of 23

4 Who did this inspection Marjorie Bain Oran Street Day Centre, page 4 of 23

5 1 About the service we inspected Before 1 April 2011 this service was registered with the Care Commission. On this date new scrutiny body, Social Care and Social Work Improvement Scotland (SCSWIS), took over the work of the Care Commission, including the registration of care services. This means that from 1 April 2011 this service continued its registration under the new body, SCSWIS. Oran Street Day Centre is managed by Glasgow City Council social work services. The service had been registered with the Care Commission since April Oran Street Day Centre is located within a housing estate in the Maryhill area of the city and is close to a range of local amenities. The Centre is registered to provide a day service for a maximum of 30 older people per day. On the day of the inspection there were 25 service users in attendance. The aims and objectives of the service is "to assist people to remain in their homes should they wish to do so." Based on the findings of this inspection this service has been awarded the following grades: Quality of Care and Support - Grade 4 - Good Quality of Environment - N/A Quality of Staffing - N/A Quality of Management and Leadership - Grade 4 - Good This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website or by calling us on or visiting one of our offices. Oran Street Day Centre, page 5 of 23

6 2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. We inspected the service on 1 September 2011 between the hours of 9:10 am and 4.30 pm. We issued 30 Care Commission Quality Standards Questionnaires to people using the service and 16 (53%) were returned prior to the inspection. In this inspection we gathered evidence from various sources, including the relevant sections of policies, procedures, records and other documents, including: Annual Return Registration Certificate Self Assessment Participation Policy SCSWIS Quality Standard Questionnaires (16) Personal support plans for people attending the service (4) Life Histories (3) Monthly Bulletins (4) Minutes of Service Users (4) Observation of activities Quality Assessment Questionnaire Met with people who use the service (8) Spoke to relatives of people who attend the service (2) Staff files (2) Observation of staff morning briefing Minutes of Staff Meetings (5) Met with the Manager; Care Assistants (4); Drivers (2); Apprentice Care Assistant; Finance Officer Oran Street Day Centre, page 6 of 23

7 Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection report continued Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at Oran Street Day Centre, page 7 of 23

8 What the service has done to meet any recommendations we made at our last inspection There were two recommendations made at the last inspection one in relation to staff supervision which has been met and one in relation to showering facilities which had not been met. We have made a requirement in Quality Statement 4.1 to ensure that the health and welfare needs of people attending the service are met at all times by having accessible toilets and changing facilities. The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. The service provider identified what they thought they did well, some areas for development and any changes they planned. The service provider told us how the people who used the care service had taken part in the self assessment process. Taking the views of people using the care service into account Twelve people who attended the service completed and returned a Quality Standards Questionnaire prior to the inspection. Everyone agreed or strongly agreed that they were happy with the quality of care the service provided. Most people knew about the service and SCSWIS complaints procedures, but some did not. While most people knew they had a personal plan, 3 did not and 2 did not know. Some people were a little uncertain as to whether their needs and preferences were detailed in their plan. Oran Street Day Centre, page 8 of 23

9 Taking carers' views into account Four relatives completed and returned a Quality Standards Questionnaire prior to the inspection. Everyone was happy with the service being provided. One carer felt that the service had a limited number of outings and felt that more funds should be made available to enable people who do not normally get out much to be able to go on more outings. We spoke to two carers on the day of the inspection both of which praised the service for the support being provided to their relative. Oran Street Day Centre, page 9 of 23

10 3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Overall grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the care and support provided by the service. Service strengths When people are being introduced to the service staff discuss and plan how best to help the person settle into their new surroundings. Everyone is issued with a welcome pack to provide details of what facilities are on offer. There is close contact with relatives during the settling period and this continues throughout the time people attend the centre. Regular newsletters are issued which provide an overview of meetings which have been held with those attending the service. Financial updates are given to advise on fundraising efforts and how these have supported outings and other special events. Notice is given of upcoming events and people are encouraged to sign up for those in which they wish to participate. Notice is given of forthcoming Care Inspectorate visits and people are encouraged to participate in inspections. People are provided with details of how to contact advocacy services. Sixteen people returned their Care Standards Questionnaires prior to the inspection and all agreed that they are asked for their opinions about how the service can improve. We met with a number of people who use the service and all were highly complimentary about the staff and the services being provided. Some people told us about recent consultation around meal quality and choice, and suggestions sought for future outings. They told us they felt their opinions helped shape the centre's activities. A small group of people had provided input into the service's self assessment for this inspection. The service had recently issued a questionnaire to everyone using the service and their relatives. Any suggestions for improvement will be considered by the service and efforts made to address any concerns. Oran Street Day Centre, page 10 of 23

11 Comments made in response to our questionnaire included: 'This club is very good' 'I was very much a person who didn't and couldn't go out on my own without a family member, but since going to Oran Street Day Centre its great, I can do a lot more now as the staff are so nice and care about me and all the service users' 'Completely happy' One relative told us how the service was helping them cope with their loved one's deteriorating mental health. We observed staff and people using the service to have a warm, close and friendly relationship. Areas for improvement We felt the monthly bulletins and service user minutes could benefit from improved lay-out. (See Recommendation 1) Three people responding to our questionnaire said they were not aware of the service's complaints procedures, while four people said they were not aware of SCSWIS complaints procedure. The service said they would continue to make people aware of how to raise complaints. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 1 Recommendations 1. The service should review the lay-out they use for their monthly bulletin and minutes of service user meetings to include the use of graphics and improve layout to aid understanding. National Care Standards - Support Services - Standard 1 -Informing and deciding Oran Street Day Centre, page 11 of 23

12 Statement 5 We respond to service users' care and support needs using person centered values. Service strengths We attended the morning staff briefing and were impressed by the level of staff participation and efforts being made to address the individual needs of people attending the service. In particular, detailed plans were made to welcome someone who was attending the centre for the first time and help them settle. We spoke to one family member whose relative had recently started attending they service. They told us how their relative had previously been very depressed but since attending the service they were more cheerful and outgoing. They said their relative looked forward to coming to the centre and meeting people of their own age. They advised that staff had been very helpful and their relative was constantly praising staff. We examined the support plans of four people attending the service. Some people (3) had extensive personal histories documented while others were still in the process of being developed. The personal histories had been developed to a high standard. Records indicated how staff had sought to identify people's particular interests and source events and activities which would be of interest to them. Each person had a risk assessment and documented how staff should work with individuals. There was evidence of good liaison with families and health professionals to address any issues which arose. Thirteen of the people responding to our Care Standards Questionnaire were aware that they had support plans, while three thought they did not have a plan and two were unsure. Everyone expressed a high level of satisfaction with all aspects of the service, although one person said they thought the service did not have equipment to meet their particular needs. Some of the comments received in questionnaires included: Inspection report continued 'we get trips and do lots of activity, games and quizzes, and you can choose what you want to do' 'I am 83 years old I go to Oran Street Day Centre where I am very well looked after' We joined some people for lunch and later observed a number of activities. Staff demonstrated a sound knowledge of individual's needs and people using the service spoke warmly of all staff and some particularly singled out the drivers for praise telling us how helpful they were and how they were always cheery. Oran Street Day Centre, page 12 of 23

13 We met with all staff working on that day and found them all to be knowledgeable and highly committed to providing high levels of support. They demonstrated effective team working despite most only having worked in the service for a short time. The manager was observed to have a good working relationship with all staff and all people using the service knew the manager by first name and praised the service. Areas for improvement As a result of the provider's reconfiguration of day support services for older people, a neighbouring facility had been closed and some people had been transferred to this service. This had resulted in changes to transport arrangements which had initially resulted in longer bus journeys. Staff, including drivers, had worked hard to minimise the impact on people attending the service. People told us how the drivers tried to minimise the time anyone was on the bus. At the last inspection we made one recommendation which we will deal with in this Quality Statement. Reviews and risk assessments should be up-to-date and reflective of the current needs of each service user. Measures which have been put in place to meet the needs should be recorded. National Care Standards - Support Services - Standard 2 - Management and staffing and Standard 4 - Support arrangements The provider had implemented a reconfiguration of the whole of day support services and this had had some impact on this service. There was a vacant depute manager post which had been unfilled for some time and there had been a large turnover of staff. The manager had no day to day administrative support. Consequently reviews were not up-to-date although the manager hoped that now the staffing situation was improving that they would be able to bring their review programme up-to-date. (See Repeat Recommendation 1) During our inspection one person who had just started with the service was found to be missing. They had gone outside for a cigarette and had not returned. The manager immediately sent staff to look for the person and the person's relative was immediately contacted and liaison was maintained until the person was located. The person was found to have returned home and was safe and well and it had not been necessary to notify the police. The service needs to revise their approach to risk assessment to consider whether people need to be accompanied when outdoors. (See Recommendation 2) Oran Street Day Centre, page 13 of 23

14 Grade awarded for this statement: 4 - Good Number of requirements: 0 Number of recommendations: 2 Recommendations 1. Reviews and risk assessments should be up-to-date and reflective of the current needs of each service user. Measures which have been put in place to meet the needs should be recorded. National Care Standards - Support Services - Standard 2 - Management and staffing and Standard 4 - Support arrangements 2. The service should review their risk assessment policy and procedures to ensure that they fully evaluate whether people attending the service require to be accompanied while smoking outdoors when attending the service. National Care Standards - Support Services - Standard 2 - Management and staffing and Standard 10 - Feeling safe and secure Oran Street Day Centre, page 14 of 23

15 Quality Theme 2: Quality of Environment - NOT ASSESSED Oran Street Day Centre, page 15 of 23

16 Quality Theme 3: Quality of Staffing - NOT ASSESSED Oran Street Day Centre, page 16 of 23

17 Quality Theme 4: Quality of Management and Leadership Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the management and leadership of the service. Service strengths One relative of someone attending the service visited while we were inspecting and we spoke to another relative who had telephoned the service. Both had regular contact with the manager and key workers and described the service as very supportive and in regular contact with them. There was a small group of people who met with the manager to discuss service improvements and planned outings and activities. Minutes of these meetings were circulated to everyone attending the service. Meetings of people attending the service were held on different days to enable everyone to participate. Some of the people we met were able to tell us about the meetings which had been held and what was discussed. When some concerns about meal variety was raised, the manager arranged for the cook to attend a meeting and hear first hand people's ideas for improving meals. On the week we attended new menus had been devised and at the request of those attending the centre, a menu was placed on each table to help people choose their preferred meal. 'I feel so safe I love being there, its helped me very much, Manager does a lot of things and makes sure nobody is left out...' 'Service all Round Excellent' Areas for improvement Following review of the meal service, a system had been agreed that the service would rotate the order in which each table was served, to ensure that everyone had the opportunity to be served first. Mostly this seemed to be working well except on the day we visited, some people who were not first to be served were unable to obtain their first meal choice as they had run out of that particular dish. People with whom we were sharing a table told us that there should be more meal supplies to avoid this problem. The manager agreed to discuss this with the cook to see if meal supplies could be increased. At the last inspection we made one recommendation in relation to shower facilities which we will address under this Quality Statement. Oran Street Day Centre, page 17 of 23

18 The organisation should ensure there are appropriate facilities such as having a shower in place to meet Service User's personal needs. National Care Standards - Support Services - Standard 4 - Support arrangements and Standard 2 - Management and staffing arrangements The service had been in discussion with the provider to have this matter addressed. Plans had been drawn up to reduce toilets from three to two to enable a shower facility to be installed which would provide sufficient space for two staff to assist. One person we spoke to said they had told the service, the difficulty they experienced accessing the existing toilet facility with their Zimmer frame. The manager acknowledged that if someone required assistance with toileting this would be very difficult with the current facilities. The service advised that they were beginning to see an increase in personal care needs of people being referred to the service. We became aware of an incident recently whereby someone had to be sent home early as the service had no showering or changing facilities to meet their needs. The manager was unable to tell us when shower facilities may be installed or toilets widened to accommodate people with mobility difficulties. The recommendation has not been met and some people attending the service are not having their personal care needs met. (See Requirement 1) The slowness of the provider to remedy the lack of showering and changing facilities in this service has resulted in us reducing the grade from 5 Very Good, to 4 Good for this particular Quality Statement. Grade awarded for this statement: 4 - Good Number of requirements: 1 Number of recommendations: 0 Requirements 1. The service will ensure that it has showering and changing facilities in place to meet the individual needs of people attending the service, including those who require the use of mobility aids. The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/201), regulation 4 (1)(a) - make proper provision for the health, welfare and safety of service users Timescale: 12 weeks from receipt of this report Oran Street Day Centre, page 18 of 23

19 Statement 3 To encourage good quality care, we promote leadership values throughout the workforce. Service strengths We interviewed two members of staff and a person who was undertaking a modern apprenticeship who was on placement in the service. Only one person had been in the service for more than one year. All staff were very knowledgeable about the individual needs of people attending the service and told us they felt part of a strong and friendly team. They told us everyone was encouraged to put forward their opinions and ideas and that the manager was very supportive. We observed a staff daily briefing session where it was clear that staff who were Key Workers for particular people, went to considerable lengths to source activities and outings which would be of interest, fun and stimulating. The manager was observed to encourage staff to develop areas of knowledge and expertise and have this shared within the team. For example, staff took on responsibility to organise events, activities and outings. All staff, including bus drivers, were observed to actively participate in activities and it was clear people using the service held staff in high regard. Given the high staff turnover in the last year to eighteen months, it is a testimony to the manager's skills and expertise that they have managed to develop a strong effective team in which individual members of staff are encouraged to develop their leadership skills. In particular, the apprentice had been supported and encouraged to develop their experience and skills with a view hopefully, in time, to securing a permanent position within the organisation. Areas for improvement At the last inspection we made one recommendation in relation to staff supervision which we will address under this Quality Statement. There should be planned supervision for all staff. Inspection report continued National Care Standards - Support Services - Standard 2 - Management and staffing arrangements We examined two staff supervision files. Supervision records were completed to a good standard recording progress during induction; addressing identified training needs; and providing staff with opportunities to visit other stakeholders such as Occupational Therapy and other provider services to observe practice. Oran Street Day Centre, page 19 of 23

20 Encouragement was given for staff to develop and build confidence in particular areas such as working in large groups. Formal supervision sessions were held three monthly and staff advised that they had regular informal contact with the manager and felt able to approach them with any ideas or concerns. This recommendation has been met. Staff supervision is three monthly, but more frequent supervision should be organised for staff who have recently joined the service. (See Recommendation 1) Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 1 Recommendations 1. The service should review the frequency of supervision sessions for staff new to the organisation. National Care Standards - Support Services - Standard 2 - Management and staffing arrangements Oran Street Day Centre, page 20 of 23

21 4 Other information Complaints No complaints have been upheld, or partially upheld, since the last inspection. Enforcements We have taken no enforcement action against this care service since the last inspection. Additional Information None Action Plan Failure to submit an appropriate action plan within the required timescale, including any agreed extension, where requirements and recommendations have been made, will result in SCSWIS re-grading the Quality Statement within the Management and Leadership Theme as unsatisfactory (1). This will result in the Quality Theme for Management and Leadership being re-graded as Unsatisfactory (1). Oran Street Day Centre, page 21 of 23

22 5 Summary of grades Quality of Care and Support Good Statement 1 Statement Very Good 4 - Good Quality of Environment - Not Assessed Quality of Staffing - Not Assessed Quality of Management and Leadership Good Statement 1 Statement Good 5 - Very Good 6 Inspection and grading history Date Type Gradings 31 Jan 2011 Announced Care and support 5 - Very Good Environment Not Assessed Staffing Not Assessed Management and Leadership Not Assessed 12 Jan 2010 Announced Care and support 5 - Very Good Environment Not Assessed Staffing 5 - Very Good Management and Leadership Not Assessed 27 Nov 2008 Care and support 5 - Very Good Environment 4 - Good Staffing 4 - Good Management and Leadership 4 - Good All inspections and grades before 1 April 2011 are those reported by the former regulator of care services, the Care Commission. Oran Street Day Centre, page 22 of 23

23 To find out more about our inspections and inspection reports Read our leaflet 'How we inspect'. You can download it from our website or ask us to send you a copy by telephoning us on This inspection report is published by SCSWIS. You can get more copies of this report and others by downloading it from our website: or by telephoning Translations and alternative formats This inspection report is available in other languages and formats on request. Telephone: enquiries@scswis.com Web: Oran Street Day Centre, page 23 of 23

Leault Care Home Service Children and Young People Abriachan By Lochness Inverness IV3 8BL Telephone:

Leault Care Home Service Children and Young People Abriachan By Lochness Inverness IV3 8BL Telephone: Leault Care Home Service Children and Young People Abriachan By Lochness Inverness IV3 8BL Telephone: 01463 861397 Inspected by: Kathleen Sutherland Type of inspection: Unannounced Inspection completed

More information

Joans Carers Ltd Housing Support Service 29 Grant Street Helensburgh G84 7QN Telephone:

Joans Carers Ltd Housing Support Service 29 Grant Street Helensburgh G84 7QN Telephone: Joans Carers Ltd Housing Support Service 29 Grant Street Helensburgh G84 7QN Telephone: 01436 676 627 Inspected by: Kevin Dale Type of inspection: Unannounced Inspection completed on: 2 February 2012 Contents

More information

Interlink - Hazeldene Support Service Without Care at Home Blair Road Kilwinning KA13 7QH

Interlink - Hazeldene Support Service Without Care at Home Blair Road Kilwinning KA13 7QH Interlink - Hazeldene Support Service Without Care at Home Blair Road Kilwinning KA13 7QH Inspected by: Kirsty Porter Type of inspection: Unannounced Inspection completed on: 15 September 2011 Contents

More information

Allan Street Children's Unit Care Home Service Children and Young People 41 Allan Street Dalmarnock Glasgow G40 4RF Telephone:

Allan Street Children's Unit Care Home Service Children and Young People 41 Allan Street Dalmarnock Glasgow G40 4RF Telephone: Allan Street Children's Unit Care Home Service Children and Young People 41 Allan Street Dalmarnock Glasgow G40 4RF Telephone: 0141 276 3912 Inspected by: Jan Strain Type of inspection: Unannounced Inspection

More information

Johnstone & Paisley Supported Living Services Housing Support Service 90 Burns Drive Johnstone PA5 0HB Telephone:

Johnstone & Paisley Supported Living Services Housing Support Service 90 Burns Drive Johnstone PA5 0HB Telephone: Johnstone & Paisley Supported Living Services Housing Support Service 90 Burns Drive Johnstone PA5 0HB Telephone: 01505 325 422 Inspected by: Alison McEleny Type of inspection: Unannounced Inspection completed

More information

Garvald Glenesk Care Home Service Adults 16 Avenue Road Eskbank Dalkeith EH22 3BP Telephone:

Garvald Glenesk Care Home Service Adults 16 Avenue Road Eskbank Dalkeith EH22 3BP Telephone: Garvald Glenesk Care Home Service Adults 16 Avenue Road Eskbank Dalkeith EH22 3BP Telephone: 0131 454 0031 Inspected by: Dave Hutchinson Type of inspection: Unannounced Inspection completed on: 27 April

More information

Teen Challenge UK - Whitchester House Housing Support Service Whitchester House Duns TD11 3SF Telephone:

Teen Challenge UK - Whitchester House Housing Support Service Whitchester House Duns TD11 3SF Telephone: Teen Challenge UK - Whitchester House Housing Support Service Whitchester House Duns TD11 3SF Telephone: 01361 890271 Inspected by: Howard Armstrong Type of inspection: Unannounced Inspection completed

More information

Woodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU

Woodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU Woodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU Inspected by: Duncan Craig Type of inspection: Unannounced Inspection completed on: 14 March

More information

Turning Point Scotland - The Mile End Project Housing Support Service Studio 908 Mile End Mill Abbey Mill Business Centre Paisley PA1 1TJ

Turning Point Scotland - The Mile End Project Housing Support Service Studio 908 Mile End Mill Abbey Mill Business Centre Paisley PA1 1TJ Turning Point Scotland - The Mile End Project Housing Support Service Studio 908 Mile End Mill Abbey Mill Business Centre Paisley PA1 1TJ Inspected by: Daphne Ndlovu Type of inspection: Announced (Short

More information

Action for Children - Silverton Short Breaks Care Home Service Children and Young People Larch Grove Silvertonhill Hamilton ML3 7NF Telephone: 01698

Action for Children - Silverton Short Breaks Care Home Service Children and Young People Larch Grove Silvertonhill Hamilton ML3 7NF Telephone: 01698 Action for Children - Silverton Short Breaks Care Home Service Children and Young People Larch Grove Silvertonhill Hamilton ML3 7NF Telephone: 01698 424102 Inspected by: Aileen Quinn Type of inspection:

More information

Little Flowers Nursery Ltd Day Care of Children 46 Glebe Street Renfrew PA4 8UA

Little Flowers Nursery Ltd Day Care of Children 46 Glebe Street Renfrew PA4 8UA Little Flowers Nursery Ltd Day Care of Children 46 Glebe Street Renfrew PA4 8UA Inspected by: Maggie West Type of inspection: Unannounced Inspection completed on: 23 June 2011 46 Glebe Street Renfrew PA4

More information

Shaw Community Services - Edinburgh Support Service Care at Home Unit 5 Newington Business Centre Dalkeith Road Mews Edinburgh EH16 5DU Telephone:

Shaw Community Services - Edinburgh Support Service Care at Home Unit 5 Newington Business Centre Dalkeith Road Mews Edinburgh EH16 5DU Telephone: Shaw Community Services - Edinburgh Support Service Care at Home Unit 5 Newington Business Centre Dalkeith Road Mews Edinburgh EH16 5DU Telephone: 01316629226 Inspected by: David Todd Type of inspection:

More information

Independent Living Services - ILS Clyde Valley & Lanarkshire Housing Support Service Dalziel Building G5, 7 Scott Street Motherwell ML1 1PN

Independent Living Services - ILS Clyde Valley & Lanarkshire Housing Support Service Dalziel Building G5, 7 Scott Street Motherwell ML1 1PN Independent Living Services - ILS Clyde Valley & Lanarkshire Housing Support Service Dalziel Building G5, 7 Scott Street Motherwell ML1 1PN Inspected by: Kirsty Porter Mina Cassidy Type of inspection:

More information

Maryhill Supported Accommodation Care Home Service Adults Flat 1a & 1b 151 Wyndford Road Maryhill Glasgow G20 8DZ Telephone:

Maryhill Supported Accommodation Care Home Service Adults Flat 1a & 1b 151 Wyndford Road Maryhill Glasgow G20 8DZ Telephone: Maryhill Supported Accommodation Care Home Service Adults Flat 1a & 1b 151 Wyndford Road Maryhill Glasgow G20 8DZ Telephone: 0141 945 4085 Inspected by: Jacqueline Young Type of inspection: Unannounced

More information

Buchanan Street Residential Children's House Care Home Service Children and Young People 33 Buchanan Street Coatbridge ML5 1BA Telephone:

Buchanan Street Residential Children's House Care Home Service Children and Young People 33 Buchanan Street Coatbridge ML5 1BA Telephone: Buchanan Street Residential Children's House Care Home Service Children and Young People 33 Buchanan Street Coatbridge ML5 1BA Telephone: 012236 422432 Inspected by: Lynne Thow Type of inspection: Unannounced

More information

The Castings Hostel Housing Support Service 14 Castings Avenue Falkirk FK2 7BJ Telephone:

The Castings Hostel Housing Support Service 14 Castings Avenue Falkirk FK2 7BJ Telephone: The Castings Hostel Housing Support Service 14 Castings Avenue Falkirk FK2 7BJ Telephone: 01324 501908 Inspected by: Jane Lynch Type of inspection: Unannounced Inspection completed on: 24 December 2012

More information

Glasgow Simon Community - Housing Support Branch Housing Support Service 472 Ballater Street Gorbals Glasgow G5 0QW Telephone:

Glasgow Simon Community - Housing Support Branch Housing Support Service 472 Ballater Street Gorbals Glasgow G5 0QW Telephone: Glasgow Simon Community - Housing Support Branch Housing Support Service 472 Ballater Street Gorbals Glasgow G5 0QW Telephone: 0141 418 6980 Inspected by: Anne Borland Type of inspection: Announced (Short

More information

Aden House (Care Home) Care Home Service Adults 5 Annfield Road Inverness IV2 3HX Telephone:

Aden House (Care Home) Care Home Service Adults 5 Annfield Road Inverness IV2 3HX Telephone: Aden House (Care Home) Care Home Service Adults 5 Annfield Road Inverness IV2 3HX Telephone: 01463 234667 Inspected by: Shona Smith Type of inspection: Unannounced Inspection completed on: 21 March 2014

More information

Inverclyde Supported Accommodation Housing Support Service 10 Broomhill Way Greenock PA15 4HE Telephone:

Inverclyde Supported Accommodation Housing Support Service 10 Broomhill Way Greenock PA15 4HE Telephone: Inverclyde Supported Accommodation Housing Support Service 10 Broomhill Way Greenock PA15 4HE Telephone: 01475 784 555 Inspected by: Marjorie Bain Type of inspection: Unannounced Inspection completed on:

More information

Seamill Street Care Home Service Children and Young People 31 Seamill Street Nitshill Glasgow G53 7AX Telephone:

Seamill Street Care Home Service Children and Young People 31 Seamill Street Nitshill Glasgow G53 7AX Telephone: Seamill Street Care Home Service Children and Young People 31 Seamill Street Nitshill Glasgow G53 7AX Telephone: 0141 881 8671 Inspected by: Barbara Miller Type of inspection: Unannounced Inspection completed

More information

Dundee City Council - Throughcare & Aftercare Service Housing Support Service Linlathen Resource Centre 1 Rowantree Crescent Dundee DD4 8EY

Dundee City Council - Throughcare & Aftercare Service Housing Support Service Linlathen Resource Centre 1 Rowantree Crescent Dundee DD4 8EY Dundee City Council - Throughcare & Aftercare Service Housing Support Service Linlathen Resource Centre 1 Rowantree Crescent Dundee DD4 8EY Telephone: 01382 438656 Inspected by: Linda Paterson Donna McDonald

More information

DIAL Network Housing Support Service 9 Queens Terrace Ayr KA7 1DU Telephone:

DIAL Network Housing Support Service 9 Queens Terrace Ayr KA7 1DU Telephone: DIAL Network Housing Support Service 9 Queens Terrace Ayr KA7 1DU Telephone: 01292 618313 Inspected by: Amanda Cross Type of inspection: Unannounced Inspection completed on: 16 July 2013 Contents Page

More information

GCC SWS Homelessness Emergency/ Assessment Centre (3) Housing Support Service Clyde Place Assessment Centre 38 Clyde Place Glasgow G5 8AQ

GCC SWS Homelessness Emergency/ Assessment Centre (3) Housing Support Service Clyde Place Assessment Centre 38 Clyde Place Glasgow G5 8AQ GCC SWS Homelessness Emergency/ Assessment Centre (3) Housing Support Service Clyde Place Assessment Centre 38 Clyde Place Glasgow G5 8AQ Type of inspection: Unannounced Inspection completed on: 26 November

More information

Perth & Kinross Council - Home Care Housing Support Service Council Buildings 2 High Street Perth PH1 5PH Telephone:

Perth & Kinross Council - Home Care Housing Support Service Council Buildings 2 High Street Perth PH1 5PH Telephone: Perth & Kinross Council - Home Care Housing Support Service Council Buildings 2 High Street Perth PH1 5PH Telephone: 01738 476711 Inspected by: Averil Blair Type of inspection: Announced (Short Notice)

More information

South Morningside After School Care Club Day Care of Children South Morningside Primary School 116 Comiston Road Edinburgh EH10 5QN Telephone: 0131

South Morningside After School Care Club Day Care of Children South Morningside Primary School 116 Comiston Road Edinburgh EH10 5QN Telephone: 0131 South Morningside After School Care Club Day Care of Children South Morningside Primary School 116 Comiston Road Edinburgh EH10 5QN Telephone: 0131 447 6800 Inspected by: Nancy Wyse Type of inspection:

More information

Davislea Home For The Elderly Care Home Service Adults 100 Mallaig Road Drumoyne Glasgow G51 4PE Telephone:

Davislea Home For The Elderly Care Home Service Adults 100 Mallaig Road Drumoyne Glasgow G51 4PE Telephone: Davislea Home For The Elderly Care Home Service Adults 100 Mallaig Road Drumoyne Glasgow G51 4PE Telephone: 0141 276 0753 Type of inspection: Unannounced Inspection completed on: 27 February 2015 Contents

More information

Bonnington Nursing Home Care Home Service Adults 205 / 207 Ferry Road Edinburgh EH6 4NN

Bonnington Nursing Home Care Home Service Adults 205 / 207 Ferry Road Edinburgh EH6 4NN Bonnington Nursing Home Care Home Service Adults 205 / 207 Ferry Road Edinburgh EH6 4NN Inspected by: Averil Blair Linda Paterson Type of inspection: Unannounced Inspection completed on: 9 June 2011 Contents

More information

Sense Scotland Respite and Short Breaks Service Care Home Service Adults 5 Fleuchar Street Dundee DD2 2LQ Telephone:

Sense Scotland Respite and Short Breaks Service Care Home Service Adults 5 Fleuchar Street Dundee DD2 2LQ Telephone: Sense Scotland Respite and Short Breaks Service Care Home Service Adults 5 Fleuchar Street Dundee DD2 2LQ Telephone: 01382 642082 Inspected by: Susan White Type of inspection: Unannounced Inspection completed

More information

Upward Mobility Support Service Without Care at Home Floor B1 The Arts Complex St Margaret's House 151 London Road Edinburgh EH7 6AE Telephone: 0131

Upward Mobility Support Service Without Care at Home Floor B1 The Arts Complex St Margaret's House 151 London Road Edinburgh EH7 6AE Telephone: 0131 Upward Mobility Support Service Without Care at Home Floor B1 The Arts Complex St Margaret's House 151 London Road Edinburgh EH7 6AE Telephone: 0131 661 4411 Inspected by: Donald Preston Type of inspection:

More information

The Richmond Fellowship Scotland - Scottish Borders Housing Support Service Units 19 & 20 Tweed Horizons Newtown St. Boswells Melrose TD6 0SG

The Richmond Fellowship Scotland - Scottish Borders Housing Support Service Units 19 & 20 Tweed Horizons Newtown St. Boswells Melrose TD6 0SG The Richmond Fellowship Scotland - Scottish Borders Housing Support Service Units 19 & 20 Tweed Horizons Newtown St. Boswells Melrose TD6 0SG Inspected by: Dave Hutchinson Type of inspection: Unannounced

More information

Tailor Maid Homecare Housing Support Service Unit 1, Spiersbridge Way Thornliebank Glasgow G46 8NG Telephone:

Tailor Maid Homecare Housing Support Service Unit 1, Spiersbridge Way Thornliebank Glasgow G46 8NG Telephone: Tailor Maid Homecare Housing Support Service Unit 1, Spiersbridge Way Thornliebank Glasgow G46 8NG Telephone: 0141 639 9149 Inspected by: Alison Mceleny Type of inspection: Announced (Short Notice) Inspection

More information

Community Alarm Service Housing Support Service Merrystone Care Base 10 Blairhill Street Coatbridge ML5 1PG Telephone:

Community Alarm Service Housing Support Service Merrystone Care Base 10 Blairhill Street Coatbridge ML5 1PG Telephone: Community Alarm Service Housing Support Service Merrystone Care Base 10 Blairhill Street Coatbridge ML5 1PG Telephone: 01236 622400 Inspected by: Ann Marie Hawthorne Type of inspection: Announced (Short

More information

The Alpha Project Support Service Without Care at Home Muirfield Community Education Centre Brown Road Seafar Cumbernauld G67 1AA Telephone: 01236

The Alpha Project Support Service Without Care at Home Muirfield Community Education Centre Brown Road Seafar Cumbernauld G67 1AA Telephone: 01236 The Alpha Project Support Service Without Care at Home Muirfield Community Education Centre Brown Road Seafar Cumbernauld G67 1AA Telephone: 01236 736941 Inspected by: Arlene Woods Type of inspection:

More information

Community Careline Services - Glasgow Housing Support Service 7 Nithsdale Road Strathbungo Glasgow G41 2AL Telephone:

Community Careline Services - Glasgow Housing Support Service 7 Nithsdale Road Strathbungo Glasgow G41 2AL Telephone: Community Careline Services - Glasgow Housing Support Service 7 Nithsdale Road Strathbungo Glasgow G41 2AL Telephone: 0141 423 4689 Inspected by: Drew Conlon Type of inspection: Announced (Short Notice)

More information

Celtic Cross Nursery Day Care of Children 56 Station Road Banchory AB31 5YJ Telephone:

Celtic Cross Nursery Day Care of Children 56 Station Road Banchory AB31 5YJ Telephone: Celtic Cross Nursery Day Care of Children 56 Station Road Banchory AB31 5YJ Telephone: 01330 824744 Type of inspection: Unannounced Inspection completed on: 22 August 2014 Contents Page No Summary 3 1

More information

Ark Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone:

Ark Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone: Ark Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone: 01738 446848 Inspected by: Averil Blair Type of inspection: Unannounced

More information

Forthbank Nursing Home Care Home Service Adults Drip Road Kildean Stirling FK8 1RR

Forthbank Nursing Home Care Home Service Adults Drip Road Kildean Stirling FK8 1RR Forthbank Nursing Home Care Home Service Adults Drip Road Kildean Stirling FK8 1RR Inspected by: Leigh Ferguson Type of inspection: Unannounced Inspection completed on: 10 January 2013 Contents Page No

More information

Cumbrae House Care Home Service Adults 4-18 Burnbank Terrace Glasgow G20 6UQ Telephone:

Cumbrae House Care Home Service Adults 4-18 Burnbank Terrace Glasgow G20 6UQ Telephone: Cumbrae House Care Home Service Adults 4-18 Burnbank Terrace Glasgow G20 6UQ Telephone: 0141 332 5909 Inspected by: Alison McEleny Type of inspection: Unannounced Inspection completed on: 20 September

More information

Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698

Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698 Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698 823900 Inspected by: Barbara Montgomery Type of inspection:

More information

Barony Housing Support Service - Edinburgh Housing Support Service 101 High Riggs Tollcross Edinburgh EH3 9RP

Barony Housing Support Service - Edinburgh Housing Support Service 101 High Riggs Tollcross Edinburgh EH3 9RP Barony Housing Support Service - Edinburgh Housing Support Service 101 High Riggs Tollcross Edinburgh EH3 9RP Inspected by: Stephen Ball Type of inspection: Unannounced Inspection completed on: 6 March

More information

Lainshaw Primary School Nursery Class Day Care of Children Kilwinning Road Stewarton Kilmarnock KA3 3DL Telephone:

Lainshaw Primary School Nursery Class Day Care of Children Kilwinning Road Stewarton Kilmarnock KA3 3DL Telephone: Lainshaw Primary School Nursery Class Day Care of Children Kilwinning Road Stewarton Kilmarnock KA3 3DL Telephone: 01560 483653 Inspected by: Carole Thomson Type of inspection: Unannounced Inspection completed

More information

Peacock Nursing Home Care Home Service Adults Garden Place Eliburn Livingston EH54 6RA Telephone:

Peacock Nursing Home Care Home Service Adults Garden Place Eliburn Livingston EH54 6RA Telephone: Peacock Nursing Home Care Home Service Adults Garden Place Eliburn Livingston EH54 6RA Telephone: 01506 417 464 Inspected by: William Morrison Type of inspection: Unannounced Inspection completed on: 29

More information

Eastercroft House Nursing Home Care Home Service Adults Airdrie Road Caldercruix Airdrie ML6 8NY Telephone:

Eastercroft House Nursing Home Care Home Service Adults Airdrie Road Caldercruix Airdrie ML6 8NY Telephone: Eastercroft House Nursing Home Care Home Service Adults Airdrie Road Caldercruix Airdrie ML6 8NY Telephone: 01236 842205 Inspected by: Alison Iles Arlene Wood Morag McHaffie Type of inspection: Unannounced

More information

Marie Curie Nursing Service - Care at Home Support Service Care at Home Marie Curie Hospice - Glasgow 133 Balornock Road Stobhill Hospital Grounds

Marie Curie Nursing Service - Care at Home Support Service Care at Home Marie Curie Hospice - Glasgow 133 Balornock Road Stobhill Hospital Grounds Marie Curie Nursing Service - Care at Home Support Service Care at Home Marie Curie Hospice - Glasgow 133 Balornock Road Stobhill Hospital Grounds Springburn Glasgow G21 3US Telephone: 0141 531 1355 Inspected

More information

Homecare by Hera Limited Housing Support Service 201a Whitletts Road Glenmuir Square Ayr KA8 0JZ

Homecare by Hera Limited Housing Support Service 201a Whitletts Road Glenmuir Square Ayr KA8 0JZ Homecare by Hera Limited Housing Support Service 201a Whitletts Road Glenmuir Square Ayr KA8 0JZ Inspected by: Mala Thomson N/A Type of inspection: Unannounced Inspection completed on: 4 March 2014 Contents

More information

Home is Best Ltd Housing Support Service 20 Ballewan Crescent Blanefield Glasgow G63 9HW

Home is Best Ltd Housing Support Service 20 Ballewan Crescent Blanefield Glasgow G63 9HW Home is Best Ltd Housing Support Service 20 Ballewan Crescent Blanefield Glasgow G63 9HW Type of inspection: Unannounced Inspection completed on: 29 July 2014 Contents Page No Summary 3 1 About the service

More information

Wallace of Campsie House Housing Support Service 30 East Campbell Street Glasgow G1 5DT

Wallace of Campsie House Housing Support Service 30 East Campbell Street Glasgow G1 5DT Wallace of Campsie House Housing Support Service 30 East Campbell Street Glasgow G1 5DT Inspected by: Jan Strain Type of inspection: Unannounced Inspection completed on: 16 September 2011 Contents Page

More information

Homeless Hostels Housing Support Service The Moray Council Housing Needs Team Greyfriars Street Elgin IV30 1LF Telephone:

Homeless Hostels Housing Support Service The Moray Council Housing Needs Team Greyfriars Street Elgin IV30 1LF Telephone: Homeless Hostels Housing Support Service The Moray Council Housing Needs Team 12-14 Greyfriars Street Elgin IV30 1LF Telephone: 01343 563388 Inspected by: Derek Priest Type of inspection: Announced (Short

More information

Carr Gomm - Edinburgh Housing Support Service Units 26 & 27 Craigmillar Social Enterprise & Arts Centre 11 Harewood Road Edinburgh EH16 4NT

Carr Gomm - Edinburgh Housing Support Service Units 26 & 27 Craigmillar Social Enterprise & Arts Centre 11 Harewood Road Edinburgh EH16 4NT Carr Gomm - Edinburgh Housing Support Service Units 26 & 27 Craigmillar Social Enterprise & Arts Centre 11 Harewood Road Edinburgh EH16 4NT Telephone: 0131 228 6623 Inspected by: David Todd Dave Adams

More information

Scottish Nursing Guild Nurse Agency 160 Dundee Street Edinburgh EH11 1DQ

Scottish Nursing Guild Nurse Agency 160 Dundee Street Edinburgh EH11 1DQ Scottish Nursing Guild Nurse Agency 160 Dundee Street Edinburgh EH11 1DQ Type of inspection: Unannounced Inspection completed on: 21 May 2014 Contents Page No Summary 3 1 About the service we inspected

More information

Sheltered Housing Services Housing Support Service 2nd Floor Lipton House 170 Crown Street Glasgow G5 9XD Telephone:

Sheltered Housing Services Housing Support Service 2nd Floor Lipton House 170 Crown Street Glasgow G5 9XD Telephone: Sheltered Housing Services Housing Support Service 2nd Floor Lipton House 170 Crown Street Glasgow G5 9XD Telephone: 0141 420 7950 Inspected by: Gerry Tonner Type of inspection: Announced (Short Notice)

More information

Cowdenbeath Primary School Nursery Day Care of Children 45 Broad Street Cowdenbeath KY4 8JP Telephone:

Cowdenbeath Primary School Nursery Day Care of Children 45 Broad Street Cowdenbeath KY4 8JP Telephone: Cowdenbeath Primary School Nursery Day Care of Children 45 Broad Street Cowdenbeath KY4 8JP Telephone: 01383 602449 Inspected by: Seonaid Lowe Linda Wood Type of inspection: Unannounced Inspection completed

More information

Gillburn Road Residential Respite Unit Care Home Service Children and Young People Gillburn Road Dundee DD3 0AB Telephone:

Gillburn Road Residential Respite Unit Care Home Service Children and Young People Gillburn Road Dundee DD3 0AB Telephone: Gillburn Road Residential Respite Unit Care Home Service Children and Young People Gillburn Road Dundee DD3 0AB Telephone: 01382 436580 Inspected by: Linda Paterson Clare Cartwright Type of inspection:

More information

Aberdeen Supported Living Services Housing Support Service 701 King Street Aberdeen AB24 1SD Telephone:

Aberdeen Supported Living Services Housing Support Service 701 King Street Aberdeen AB24 1SD Telephone: Aberdeen Supported Living Services Housing Support Service 701 King Street Aberdeen AB24 1SD Telephone: 01224 701305 Inspected by: Brendan McCabe Type of inspection: Unannounced Inspection completed on:

More information

QXHA Sheltered Housing Support Service Housing Support Service 45 Firhill Road Maryhill Glasgow G20 7BE Telephone:

QXHA Sheltered Housing Support Service Housing Support Service 45 Firhill Road Maryhill Glasgow G20 7BE Telephone: QXHA Sheltered Housing Support Service Housing Support Service 45 Firhill Road Maryhill Glasgow G20 7BE Telephone: 0141 945 3003 Inspected by: Roddy MacInnes Type of inspection: Unannounced Inspection

More information

Alzheimer Scotland - Inverclyde Project Support Service Without Care at Home 1 Nicol Street Greenock PA16 7EN Telephone:

Alzheimer Scotland - Inverclyde Project Support Service Without Care at Home 1 Nicol Street Greenock PA16 7EN Telephone: Alzheimer Scotland - Inverclyde Project Support Service Without Care at Home 1 Nicol Street Greenock PA16 7EN Telephone: 01475 261101 Inspected by: Marjorie Bain Type of inspection: Unannounced Inspection

More information

Pathway Resource Centre Care Home Service Children and Young People Meadow Mill Tranent EH33 1DT Telephone:

Pathway Resource Centre Care Home Service Children and Young People Meadow Mill Tranent EH33 1DT Telephone: Pathway Resource Centre Care Home Service Children and Young People Meadow Mill Tranent EH33 1DT Telephone: 01875 610794 Inspected by: Iain Lamb Type of inspection: Unannounced Inspection completed on:

More information

Glenallan Hostel Care Home Service Adults 142 Glenallan Drive Edinburgh EH16 5RE Telephone:

Glenallan Hostel Care Home Service Adults 142 Glenallan Drive Edinburgh EH16 5RE Telephone: Glenallan Hostel Care Home Service Adults 142 Glenallan Drive Edinburgh EH16 5RE Telephone: 0131 666 2858 Inspected by: Donald Preston Type of inspection: Unannounced Inspection completed on: 21 October

More information

Highland Care Agency Ltd Nurse Agency 219 Colinton Road Edinburgh EH14 1DJ

Highland Care Agency Ltd Nurse Agency 219 Colinton Road Edinburgh EH14 1DJ Highland Care Agency Ltd Nurse Agency 219 Colinton Road Edinburgh EH14 1DJ Type of inspection: Unannounced Inspection completed on: 30 April 2015 Contents Page No Summary 3 1 About the service we inspected

More information

Dixon Centre And Community Care Project Support Service Without Care at Home 656 Cathcart Road Govanhill Glasgow G42 8AA Telephone:

Dixon Centre And Community Care Project Support Service Without Care at Home 656 Cathcart Road Govanhill Glasgow G42 8AA Telephone: Dixon Centre And Community Care Project Support Service Without Care at Home 656 Cathcart Road Govanhill Glasgow G42 8AA Telephone: 0141 423 2481 Inspected by: Marie Mullarkey Type of inspection: Unannounced

More information

Enable Scotland (Leading the Way) - Oban, Lorn and Isles Housing Support Service Unit 3 McLeod Building Lochavullin Estate Oban PA34 4PL Telephone:

Enable Scotland (Leading the Way) - Oban, Lorn and Isles Housing Support Service Unit 3 McLeod Building Lochavullin Estate Oban PA34 4PL Telephone: Enable Scotland (Leading the Way) - Oban, Lorn and Isles Housing Support Service Unit 3 McLeod Building Lochavullin Estate Oban PA34 4PL Telephone: 01631 565 062 Inspected by: Elspeth Gibb Type of inspection:

More information

New Trinity Centre Support Service Care at Home 7a Loaning Road Edinburgh EH7 6JE Telephone:

New Trinity Centre Support Service Care at Home 7a Loaning Road Edinburgh EH7 6JE Telephone: New Trinity Centre Support Service Care at Home 7a Loaning Road Edinburgh EH7 6JE Telephone: 0131 661 1212 Inspected by: Stephen Ball Grant Dugdale Type of inspection: Unannounced Inspection completed

More information

ACS Care at Home Ltd Support Service Care at Home Lister House 203/207 Lochleven Road Lochore Lochgelly KY5 8HU Telephone:

ACS Care at Home Ltd Support Service Care at Home Lister House 203/207 Lochleven Road Lochore Lochgelly KY5 8HU Telephone: ACS Care at Home Ltd Support Service Care at Home Lister House 203/207 Lochleven Road Lochore Lochgelly KY5 8HU Telephone: 01592 862162 Inspected by: Karen Mack Louise Curtis Aileen Scobbie Type of inspection:

More information

CAIR Scotland Care Home Service Care Home Service Children and Young People CAIR Scotland Intensive Support Service 27 Glenclova Terrace Forfar DD8

CAIR Scotland Care Home Service Care Home Service Children and Young People CAIR Scotland Intensive Support Service 27 Glenclova Terrace Forfar DD8 CAIR Scotland Care Home Service Care Home Service Children and Young People CAIR Scotland Intensive Support Service 27 Glenclova Terrace Forfar DD8 1NR Inspected by: Linda Paterson Type of inspection:

More information

Hillwood Primary School Nursery Day Care of Children Station Road Ratho Station Newbridge EH28 8PT Telephone:

Hillwood Primary School Nursery Day Care of Children Station Road Ratho Station Newbridge EH28 8PT Telephone: Hillwood Primary School Nursery Day Care of Children Station Road Ratho Station Newbridge EH28 8PT Telephone: 0131 333 1210 Inspected by: Alison Precup Type of inspection: Unannounced Inspection completed

More information

Oxgangs Young Peoples Centre Care Home Service Children and Young People 54 Oxgangs Avenue Edinburgh EH13 9JP Telephone:

Oxgangs Young Peoples Centre Care Home Service Children and Young People 54 Oxgangs Avenue Edinburgh EH13 9JP Telephone: Oxgangs Young Peoples Centre Care Home Service Children and Young People 54 Oxgangs Avenue Edinburgh EH13 9JP Telephone: 0131 447 7971 Inspected by: Sandra Wright Type of inspection: Unannounced Inspection

More information

Hansel Day Services Support Service Without Care at Home Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Telephone: 01563

Hansel Day Services Support Service Without Care at Home Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Telephone: 01563 Hansel Day Services Support Service Without Care at Home Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Telephone: 01563 831470 Inspected by: Sean McGeechan Michael Thomson

More information

Caalcare Limited Housing Support Service Rose Lodge 57 Seafield Road Dundee DD1 4NA

Caalcare Limited Housing Support Service Rose Lodge 57 Seafield Road Dundee DD1 4NA Caalcare Limited Housing Support Service Rose Lodge 57 Seafield Road Dundee DD1 4NA Type of inspection: Unannounced Inspection completed on: 8 July 2014 Contents Page No Summary 3 1 About the service we

More information

Barnardo's - Melbourne House Holiday Activity Programme Day Care of Children Melbourne House 94 Mid Street Bathgate EH48 1QF

Barnardo's - Melbourne House Holiday Activity Programme Day Care of Children Melbourne House 94 Mid Street Bathgate EH48 1QF Barnardo's - Melbourne House Holiday Activity Programme Day Care of Children Melbourne House 94 Mid Street Bathgate EH48 1QF Type of inspection: Unannounced Inspection completed on: 18 September 2014 Contents

More information

West Lothian Council - Housing & Building Services Housing Support Service West Lothian Council West Lothian Civic Centre Howden South Road

West Lothian Council - Housing & Building Services Housing Support Service West Lothian Council West Lothian Civic Centre Howden South Road West Lothian Council - Housing & Building Services Housing Support Service West Lothian Council West Lothian Civic Centre Howden South Road Livingston EH54 6FF Telephone: 01506 281355 Type of inspection:

More information

GCC SWS Hostels and Supported Accommodation Project Housing Support Service Granite House 31 Stockwell Street Glasgow G1 4RZ

GCC SWS Hostels and Supported Accommodation Project Housing Support Service Granite House 31 Stockwell Street Glasgow G1 4RZ GCC SWS Hostels and Supported Accommodation Project Housing Support Service Granite House 31 Stockwell Street Glasgow G1 4RZ Inspected by: Barbara Miller Type of inspection: Announced (Short Notice) Inspection

More information

Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD

Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD Inspected by: Averil Blair Neil Morrison Type of inspection: Unannounced Inspection completed

More information

Jenny Gray Home Care Home Service Adults Melville Street Lochgelly KY5 9JD Telephone:

Jenny Gray Home Care Home Service Adults Melville Street Lochgelly KY5 9JD Telephone: Jenny Gray Home Care Home Service Adults Melville Street Lochgelly KY5 9JD Telephone: 01592 583325 Inspected by: Carole Kennedy Aileen Scobie Type of inspection: Unannounced Inspection completed on: 15

More information

Glasgow East End Carers Respite Service Support Service Care at Home Academy House 1346 Shettleston Road Glasgow G32 9AT Telephone:

Glasgow East End Carers Respite Service Support Service Care at Home Academy House 1346 Shettleston Road Glasgow G32 9AT Telephone: Glasgow East End Carers Respite Service Support Service Care at Home Academy House 1346 Shettleston Road Glasgow G32 9AT Telephone: 0141 764 0550 Type of inspection: Announced (Short Notice) Inspection

More information

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Care at Home Anton House Ogilvie Centre 5

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Care at Home Anton House Ogilvie Centre 5 Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Care at Home Anton House Ogilvie Centre 5 Forthill Road Broughty Ferry Dundee DD5 2JT Telephone:

More information

Netherton Childrens Unit Care Home Service Children and Young People 16 Blaeloch Drive Castlemilk Glasgow G45 9QR

Netherton Childrens Unit Care Home Service Children and Young People 16 Blaeloch Drive Castlemilk Glasgow G45 9QR Netherton Childrens Unit Care Home Service Children and Young People 16 Blaeloch Drive Castlemilk Glasgow G45 9QR Inspected by: Anne Borland Type of inspection: Unannounced Inspection completed on: 5 September

More information

Buddies Out of School Care Day Care of Children Budhill Family Learning Centre Hallhill Road Budhill Glasgow G32 0PR Telephone:

Buddies Out of School Care Day Care of Children Budhill Family Learning Centre Hallhill Road Budhill Glasgow G32 0PR Telephone: Buddies Out of School Care Day Care of Children Budhill Family Learning Centre Hallhill Road Budhill Glasgow G32 0PR Telephone: 0141 774 3311 Inspected by: Karen Irvine Type of inspection: Unannounced

More information

Scottish Autism Support Service Care at Home 29b Balunie Avenue Douglas Dundee DD4 8QW Telephone:

Scottish Autism Support Service Care at Home 29b Balunie Avenue Douglas Dundee DD4 8QW Telephone: Scottish Autism Support Service Care at Home 29b Balunie Avenue Douglas Dundee DD4 8QW Telephone: 01382738334 Inspected by: Amanda Welch Type of inspection: Announced (Short Notice) Inspection completed

More information

Carewatch (Edinburgh, Mid & East Lothian) Housing Support Service 29 Drumsheugh Gardens Edinburgh EH3 7RN

Carewatch (Edinburgh, Mid & East Lothian) Housing Support Service 29 Drumsheugh Gardens Edinburgh EH3 7RN Carewatch (Edinburgh, Mid & East Lothian) Housing Support Service 29 Drumsheugh Gardens Edinburgh EH3 7RN Inspected by: Mary Moncur Type of inspection: Announced Inspection completed on: 22 July 2011 Contents

More information

Kibble Safe Centre Secure Accommodation Service Goudie Street Paisley PA3 2LG

Kibble Safe Centre Secure Accommodation Service Goudie Street Paisley PA3 2LG Kibble Safe Centre Secure Accommodation Service Goudie Street Paisley PA3 2LG Inspected by: Mark Causer Janis Toy Type of inspection: Unannounced Inspection completed on: 10 January 2013 Contents Page

More information

Greater Pollok and South West Homelessness Service Housing Support Service 2nd Floor 1479 Paisley Road West Glasgow G52 1SY Telephone:

Greater Pollok and South West Homelessness Service Housing Support Service 2nd Floor 1479 Paisley Road West Glasgow G52 1SY Telephone: Greater Pollok and South West Homelessness Service Housing Support Service 2nd Floor 1479 Paisley Road West Glasgow G52 1SY Telephone: 0141 530 3459 Inspected by: Colin Goldie Type of inspection: Unannounced

More information

Daniel House Care Home Service Adults 243 Nithsdale Road Pollokshields Glasgow G41 5AQ Telephone:

Daniel House Care Home Service Adults 243 Nithsdale Road Pollokshields Glasgow G41 5AQ Telephone: Daniel House Care Home Service Adults 243 Nithsdale Road Pollokshields Glasgow G41 5AQ Telephone: 0141 427 0761 Type of inspection: Unannounced Inspection completed on: 31 July 2014 Contents Page No Summary

More information

The Richmond Fellowship Scotland - Shared Lives Service Adult Placement Service Unit 2 Pickering House Netherton Road Wishaw ML2 0EQ

The Richmond Fellowship Scotland - Shared Lives Service Adult Placement Service Unit 2 Pickering House Netherton Road Wishaw ML2 0EQ The Richmond Fellowship Scotland - Shared Lives Service Adult Placement Service Unit 2 Pickering House Netherton Road Wishaw ML2 0EQ Inspected by: Arlene Woods Type of inspection: Unannounced Inspection

More information

Support Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre

Support Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre Support Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre Coronation Park Inverness IV3 8AD Inspected by: Lindsey McWhirter

More information

Phoenix Therapy and Care Ltd - Care at Home Support Service Care at Home 1 Lodge Street Haddington EH41 3DX Telephone:

Phoenix Therapy and Care Ltd - Care at Home Support Service Care at Home 1 Lodge Street Haddington EH41 3DX Telephone: Phoenix Therapy and Care Ltd - Care at Home Support Service Care at Home 1 Lodge Street Haddington EH41 3DX Telephone: 01620 828 566 Inspected by: Michelle Deans Type of inspection: Announced (Short Notice)

More information

Allied Healthcare (Elgin) - Housing Support Service Housing Support Service Unit 3 Southfield Drive Glassgreen Elgin IV30 6GR Telephone:

Allied Healthcare (Elgin) - Housing Support Service Housing Support Service Unit 3 Southfield Drive Glassgreen Elgin IV30 6GR Telephone: Allied Healthcare (Elgin) - Housing Support Service Housing Support Service Unit 3 Southfield Drive Glassgreen Elgin IV30 6GR Telephone: 01343 550074 Inspected by: Elano Ross Type of inspection: Unannounced

More information

Montgomery Place Care Home Service Children and Young People 4 Montgomery Place Kilmarnock KA3 1JB Telephone:

Montgomery Place Care Home Service Children and Young People 4 Montgomery Place Kilmarnock KA3 1JB Telephone: Montgomery Place Care Home Service Children and Young People 4 Montgomery Place Kilmarnock KA3 1JB Telephone: 01563 543926 Inspected by: George Stewart Morag McGill Type of inspection: Unannounced Inspection

More information

Dundee City Council - Social Care Teams (Learning Disabilities, Mental Health, Drug and Alcohol/Blood Borne Viruses) Housing Support Service Social

Dundee City Council - Social Care Teams (Learning Disabilities, Mental Health, Drug and Alcohol/Blood Borne Viruses) Housing Support Service Social Dundee City Council - Social Care Teams (Learning Disabilities, Mental Health, Drug and Alcohol/Blood Borne Viruses) Housing Support Service Social Work Offices Balmerino Road Dundee DD4 8RW Inspected

More information

Rannoch House Care Home Service Adults 97 Cleveden Road Kelvindale Glasgow G12 0JN Telephone:

Rannoch House Care Home Service Adults 97 Cleveden Road Kelvindale Glasgow G12 0JN Telephone: Rannoch House Care Home Service Adults 97 Cleveden Road Kelvindale Glasgow G12 0JN Telephone: 0141 276 1894 Inspected by: Tony Valbonesi Linda Kemp Type of inspection: Unannounced Inspection completed

More information

Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone:

Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone: Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone: 01355 590033 Inspected by: Jim Brannigan Type of inspection: Unannounced Inspection completed

More information

Penumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506

Penumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506 Penumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506 591 842 Inspected by: Janet Wilson Pauline Cochrane

More information

Inspection report. Butterfly Personnel Ltd. Child Care Agency. 7 Earlston Place Edinburgh EH7 5SU (Care Commission officer)

Inspection report. Butterfly Personnel Ltd. Child Care Agency. 7 Earlston Place Edinburgh EH7 5SU (Care Commission officer) Inspection report Butterfly Personnel Ltd. Child Care Agency 7 Earlston Place Edinburgh EH7 5SU 0131 659 5065 Inspected by: (Care Commission officer) Emma Campbell Type of inspection: Announced Inspection

More information

Action for Children - Gilmerton Road Outreach Services Support Service Without Care at Home 408 Gilmerton Road Edinburgh EH17 7JH

Action for Children - Gilmerton Road Outreach Services Support Service Without Care at Home 408 Gilmerton Road Edinburgh EH17 7JH Action for Children - Gilmerton Road Outreach Services Support Service Without Care at Home 408 Gilmerton Road Edinburgh EH17 7JH Inspected by: Iain Lamb Type of inspection: Unannounced Inspection completed

More information

Teen Challenge UK - North East Scotland Housing Support Service Sunnybrae Woodhead Fyvie Turriff AB53 8LS Telephone:

Teen Challenge UK - North East Scotland Housing Support Service Sunnybrae Woodhead Fyvie Turriff AB53 8LS Telephone: Teen Challenge UK - North East Scotland Housing Support Service Sunnybrae Woodhead Fyvie Turriff AB53 8LS Telephone: 01651 891627 Inspected by: Mark Causer Type of inspection: Unannounced Inspection completed

More information

Seaton Grove Care Home Service Adults Seaton Road Arbroath DD11 5DT Telephone:

Seaton Grove Care Home Service Adults Seaton Road Arbroath DD11 5DT Telephone: Seaton Grove Care Home Service Adults Seaton Road Arbroath DD11 5DT Telephone: 01241 873733 Inspected by: Timothy Taylor Type of inspection: Unannounced Inspection completed on: 18 September 2012 Contents

More information

Dachaidh (Care at Home) Support Service Care at Home St. Vincent's Hospital Gynack Road Kingussie PH21 1LR Telephone:

Dachaidh (Care at Home) Support Service Care at Home St. Vincent's Hospital Gynack Road Kingussie PH21 1LR Telephone: Dachaidh (Care at Home) Support Service Care at Home St. Vincent's Hospital Gynack Road Kingussie PH21 1LR Telephone: 01540 662356 Inspected by: Rod Coltart Type of inspection: Announced (Short Notice)

More information

ASA International Nurse Agency 6 Coates Crescent Edinburgh EH3 7AL

ASA International Nurse Agency 6 Coates Crescent Edinburgh EH3 7AL ASA International Nurse Agency 6 Coates Crescent Edinburgh EH3 7AL Inspected by: Aileen Scobie Type of inspection: Unannounced Inspection completed on: 18 December 2013 Contents Page No Summary 3 1 About

More information

Connect 2 Out of School Care (Haghill) Day Care of Children Haghill Park Primary School 415 Cumbernauld Road Glasgow G31 3LS Telephone:

Connect 2 Out of School Care (Haghill) Day Care of Children Haghill Park Primary School 415 Cumbernauld Road Glasgow G31 3LS Telephone: Connect 2 Out of School Care (Haghill) Day Care of Children Haghill Park Primary School 415 Cumbernauld Road Glasgow G31 3LS Telephone: 0141 550 4999 Type of inspection: Unannounced Inspection completed

More information

Inspection report. Rannoch Lodge Nursing Home Care Home Service Adults. Rannoch Drive Condorrat Cumbernauld G67 4ES

Inspection report. Rannoch Lodge Nursing Home Care Home Service Adults. Rannoch Drive Condorrat Cumbernauld G67 4ES Inspection report Rannoch Lodge Nursing Home Care Home Service Adults Rannoch Drive Condorrat Cumbernauld G67 4ES 01236 729273 Inspected by: (Care Commission officer) Gillian McPake Type of inspection:

More information

After School Club (Stanley/Murthly & Pitlochry) Day Care of Children Murthly Primary School Murthly Perth PH1 4HB Telephone:

After School Club (Stanley/Murthly & Pitlochry) Day Care of Children Murthly Primary School Murthly Perth PH1 4HB Telephone: After School Club (Stanley/Murthly & Pitlochry) Day Care of Children Murthly Primary School Murthly Perth PH1 4HB Telephone: 01738 710121 Inspected by: Morag Skinner Type of inspection: Unannounced Inspection

More information