16 May 2017 Roman Pacak, Belinda Perry, Wolfgang Platzer, Harry Wellborne. 1 Application Purpose Policy... 2

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1 Date: Author: 16 May 2017 Roman Pacak, Belinda Perry, Wolfgang Platzer, Harry Wellborne Approved By: Review Date: Laurie Blampied 1 May 2018 Controlled Document Number: BSL-PO-HR Policy Table of Content 1 Application Purpose Policy Conditions of Use General Uniform Requirements Responsibility and care for Uniforms Uniforms Issued by Department Mountain Operations Ski & Snowboard School Buller Sports, Ticketing, and Buller Holidays Corporate Services, Managers and Administration Marketing and Media Team Hospitality (ABOM and Spurs) Hospitality (Chalet Hotel & Suites) Hospitality (all venues) Staff Services Uniform Cleaning Optional Uniform Purchases Nametags Appendix

2 1 Application This uniform policy applies to all Buller Ski Lifts (BSL) team members, including employees, contractors and volunteers. Buller Ski Lifts means BSL and any of its related entities. 2 Purpose The appearance of team members reflects the image of BSL and has a significant impact on the way we are viewed by guests, team members and the general public. Uniforms are provided to team members in order to make them readily identifiable to guests and other mountain team members. BSL aims to provide our team members with comfortable and professional uniforms that project a good image and comply with Occupational Health and Safety guidelines. 3 Policy BSL requires a high standard of personal presentation and grooming. A uniform will be supplied to all front-line team members and Supervisors and must be worn at all times during actual work hours, each trading day (including weekends), and in accordance with the following policy. Current uniforms must always be worn when on duty and should be kept well maintained. All aspects of the assigned uniform must be worn and under no circumstances, is a superseded uniform to be worn (i.e. outdated logo). In addition, team members should always be dressed neatly and appropriately for the type of work they perform. Uniforms will be supplied to relevant team members and will remain the property of BSL, however full responsibility for maintenance and cleanliness will remain with the team member, including exchange of damaged uniforms. Supervisors/managers are responsible for ensuring that these guidelines are met. The standards apply to all team members no matter which department and no matter their employment status. In the event that a team members arrives for work in a way that is not in line with this policy, on the first occasion their Manager will advise them that they are not dressed or groomed appropriately to perform their duties and they will be given the opportunity to address the issues immediately, and if necessary, to return home to change (the time to travel and change will not be paid). Any further incidents will be considered in breach of company policy and further action will be taken according to BSL Disciplinary and Warning Procedure. Any deliberate breaches of this policy could result in disciplinary action being taken against the team member. All team members that have guest facing roles have a need for inner wear garments that readily identifies the team member and department to guests regardless of the layer of clothing they are wearing. Team Members are generally required to purchase or provide their own inner wear uniforms. Team members that do not have guest facing roles are not required to wear uniforms. Uniforms may be provided to certain team members in non-guest facing roles provided there is sufficient stock and they satisfy the training requirements for the uniform provided. Page 2 of 12

3 4 Conditions of Use 4.1 General Uniform Requirements All team members while rostered on duty are obliged to wear their appropriate company uniform. In some cases, the team members may be required to supply their own uniform or part thereof depending on which department they work for. General Uniform requirements include: Only wearing BSL issued staff caps or beanies in uniform Outer wear may only be removed if approved BSL shirt or skivvy, inner wear garments, are being worn Wearing appropriate name tag at all times Uniforms are not to be loaned to other people Only wearing uniforms when travelling to or from work and during shifts. Under no circumstances are company uniforms to be worn in any bar after 7.00pm unless conducting official company business Being approachable and helpful to guests at all times when in uniform Uniforms must be clean and presentable at all times BSL issued raincoats are intended to be worn in inclement weather conditions and not during sunny days As professionals working with our guests, uniforms are intended to fit as properly as possible without dragging on the ground or showing indue skin while bending over. 4.2 Responsibility and care for Uniforms Outerwear garments need to be of a high quality, warm, waterproof and. are expected to have a minimum life cycle of four winter seasons. Team members are personally responsible for all uniform items issued to them. A uniform/accommodation bond of $150 will be deducted from the first two pay periods after commencement as a security deposit from all team members. Significant damages to uniforms provided on loan will be charged or deducted from uniform/accommodation bond. Page 3 of 12

4 Included are samples of damages considered as significant: 5 Uniforms Issued by Department Uniforms are issued from the Staff Services Office located on Level 3 of the in the Bernd Greber Building. Some departments require team members to wear helmets as part of their uniform. Helmets are to be provided by the team member. These requirements are contained in the BSL Helmet Policy. 5.1 Mountain Operations Maintenance, Snowmakers & Groomers, Lift Operators, Access Control, MBP Black jacket, pants, soft-shell, raincoat and snow boots Company beanie, staff cap, one pair rigger s gloves and one pair of ninja gloves Page 4 of 12

5 5.1.2 Ski Patrol Professionals and Volunteers Red jacket, black pants, red soft-shell and red raincoat Company beanie and staff cap, one pair rigger s gloves and one pair ninja gloves 5.2 Ski & Snowboard School Ski Instructors Blue Jacket, blue pants, blue soft shell and blue rain coat Company beanie and staff cap and one pair blue waterproof gloves Snowboard Instructors Blue Jacket, black pants, blue soft shell and blue rain coat Company beanie and staff cap and one pair blue waterproof gloves Race Department Black Jacket, pants, soft-shell, raincoat and snow boots Company beanie and staff cap, one pair riggers gloves and one pair ninja gloves Page 5 of 12

6 5.2.4 Guest Services Yellow jacket, black pants, yellow raincoat, black softshell and snow boots (professionals only) Company beanie and staff cap, one pair rigger s gloves 5.3 Buller Sports, Ticketing, and Buller Holidays Uniform compulsory purchase requirement (min 2 per person): Optional Uniform purchase: Black soft shell Company beanie and staff cap Vest with company logo 5.4 Corporate Services, Managers and Administration Yellow Jacket and black soft-shell (must satisfactorily pass Guest Services Training) Company beanie and staff cap T-shirt, short or long sleeve polo shirt, shirt (red) soft shell vest with current company logo 5.5 Marketing and Media Team Red Jacket, black pants and soft-shell Company beanie and staff cap with current company logo Page 6 of 12

7 5.6 Hospitality (ABOM and Spurs) Food and Beverage Mandatory Uniform requirement Provide own black shirts x 2 Mandatory Uniform available for purchase Uniform provided on loan Additional uniform requirement Vest (No logo) Apron (ABOM) Company beanie or staff cap Provide own black enclosed shoes 5.7 Hospitality (Chalet Hotel & Suites) Front of House/Porters Mandatory Uniform available for purchase Optional Uniform available for purchase Additional uniform requirement: (Outside Staff Only) Two shirts (Green) Vest (No logo) Company beanie or staff cap Provide own black dress pants, black enclosed shoes Green jacket, boots and gloves House Keepers/Public Area Cleaners Mandatory Uniform available for purchase Optional Uniform available for purchase Additional uniform requirement: (Outside Staff Only) Long sleeve black polo shirts x 2 (No logo) Vest (No logo) Provide own black dress pants, black enclosed shoes Black jacket (old), black pants (old), boots and gloves Company beanie or staff cap 5.8 Hospitality (all venues) Kitchen (chefs and cooks) Uniform requirement: Provide own kitchen attire Page 7 of 12

8 5.8.2 Stores Mandatory Uniform: Provide own black t-shirt x 2 (Outside Staff Only) Black jacket, pants, soft shell and snow boots and ninja gloves Company beanie or staff cap 5.9 Staff Services Transport Logistics Uniform optional purchase: Black Jacket, black pants, soft-shell, black raincoat and snow boots Company beanie, staff cap, one pair rigger s gloves and one pair of waterproof gloves 6 Uniform Cleaning When cleaning outer wear garments please wash in cold or warm water on delicate cycle only. Do not hot wash. Use a regular clothes washing liquid and do not bleach. Do not leave the wet garment in the machine after washing, always hang it out to dry as soon as possible. This is also the case after skiing or snowboarding always hang a wet garment up to dry and do not leave it in a pile on the floor. Tumble dry on low heat only. Cool iron only. Do not dry clean. The manufacturer s washing instructions should be followed. Refer to Appendix 1. 7 Optional Uniform Purchases Team members can purchase optional uniform pieces from the Staff Services Office located on Level 3 of the in the Bernd Greber Building. Uniform purchases will be processed as payroll deductions from the first two pay periods after commencement. Optional uniform purchases will be sold to team members at or below cost. Page 8 of 12

9 2016 BSL UNIFORM PRICE LIST ITEM PRICE SHORT SLEEVE POLO SHIRT (BLACK, LOGO) $20.00 LONG SLEEVE POLO SHIRT (BLACK, LOGO) $25.00 SOFT SHELL VEST (BLACK, LOGO) $ HOSPITALITY UNIFORM PRICE LIST SHIRT (CHALET FRONT OFFICE/GSA) $35.00 SHIRT (BLACK) $30.00 APRON $20.00 VEST $50.00 REPLACEMENT VALUE (LOST/STOLEN) SOFT SHELL (BLACK, BLUE, RED) $ OUTER JACKET (BLACK, BLUE, RED, YELLOW) $ OUTER PANTS (BLACK, BLUE) $ RAIN COAT (BLACK, BLUE, RED, YELLOW) $ BEANIE $18.00 SORRELS $ STAFF CAP $15.00 RIGGERS GLOVES $15.00 Page 9 of 12

10 8 Nametags Company nametags are to be issued with the correct layout per department / position. The use of nicknames or colourful vernacular for home town such as Tipsrgood, Gratuity, New Mexico are not permitted. Examples are listed below: Position Held Example Managers and Supervisors Layout; Department Full Name Position MOUNTAIN OPERATIONS NICK Department REEVES MANAGER Full Name Title Regular team members Layout; Department BULLER SPORTS NIKKI LANGLEY Full Name Ski & Snowboard School Supervisors Layout; Position Full Name BULLER KIDS CENTRE SUPERVISOR SUE GEORGE MANSFIELD AUSTRALIA Hometown / Country Race Department Layout; Department Full Name Hometown / Country RACE DEPARTMENT SUPERVISOR HANSJORG NIEDERKOFLER Department TYROL Full AUSTRIA Name Home town / Country Instructors, Front Desk & Crèche Layout; Department Full Name Hometown / Country SKI & SNOWBOARD SCHOOL JESSICA HASLAU Department LONGWOOD Full AUSTRALIA Name Home town / Country Page 10 of 12

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