Presented by : Eric Gregg CEO Best of Staffing

Size: px

Start display at page:

Download "Presented by : Eric Gregg CEO Best of Staffing"

Phillip Cornelius Fleming
6 years ago
Views:

1 Welcome Webinar Next Steps & What to Expect Presented by : Eric Gregg CEO Best of Staffing Lauren Petersen Account Manager Best of Staffing Copyright 2014 Inavero, Inc. All Rights Reserved. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

2 Satisfaction Surveys Made Simple

3 Your Best of Staffing team Your Best of Staffing Team Tracy Bridget Jenn Liz Lauren Darreon Ryen

5 The Best of Staffing Competition North America s only award recognizing exceptional client and placed talent satisfaction Leverages third party validated survey responses Winners featured on BestofStaffing.com BestofStaffing.com central online hub to search for agency by location and industry

6 What is new for the 2015 competition?

through the survey Ability to track service-related issues in

7 New for 2015! More resources at Inavero.com (replaces Knowledge Center) Ability to gather testimonials through the survey Ability to track service-related issues in real-time Ability to recognize internal employees Shout Outs! A fresh look with a redesigned, searchable website 7

8 Year-Over-Year New Visitors Up 55% NOTE: Best of Staffing 2015 Site Mockup to be released Feb 2015

9 The Goal of Best of Staffing is to Help Clients and Job Candidates Find the Top Staffing Firms in a Crowded Marketplace. NOTE: Best of Staffing 2015 Site Mockup to be released Feb

10 The Best of Staffing Program

11 Best Practices Prepare your team for the best roll out possible Getting the push you need at the start 1. At least one internal champion from Sr. Leadership Team 2. Appoint one person internally to own program tactically 3. Focus on response rate 4. Have a follow-up plan in mind

Best Practices Prepare your team for the best roll out possible Internal Staff Communication 1. Partnering with Inavero 2. Sample 3-Question survey 3. Sample email invitation 4.

12 Best Practices Prepare your team for the best roll out possible Internal Staff Communication 1. Partnering with Inavero 2. Sample 3-Question survey 3. Sample invitation 4. Dates survey will be sent 5. Competition Rules Best Practice* The Resources section of Inavero.com now has templates and all resources you need for a successful survey launch.

13 Best Practices Prepare your team for the best roll out possible Let your clients and/or talent know a survey is heading their way

14 Disclosure Note In order to produce real, honest, actionable feedback from your clients and/or talent, Inavero asks that you do not make reference to the Best of Staffing Competition or mention that your survey feedback will be used as part of a competition. You are welcome to disclose further details of the competition with your internal team members, but please use your own discretion as to whom you involve because it can impact the integrity of your results if the focus becomes more about the competition than the feedback.

15 How it Works

16 The Best of Staffing Competition Net Promoter Score (NPS) How likely are you to recommend XYZ Staffing to a friend or colleague? Not at all likely Extremely likely NPS = % of PROMOTERS - % of DETRACTORS 9% 25% 55% 72%

Collect your contacts Who to survey Client To be eligible for the award, each participating agency must provide Inavero a list of 100% of the clients who were billed for services during three (3) or

17 Collect your contacts Who to survey Client To be eligible for the award, each participating agency must provide Inavero a list of 100% of the clients who were billed for services during three (3) or more consecutive months between May and October of Plus, each participating agency must receive at least a 20% response rate and at least 15 responses per brand OR a minimum of 500 responses per brand. Talent To be eligible for the award, each participating agency must provide Inavero a list of 100% of the talent who were placed on assignment during three (3) or more consecutive months between May and October of Plus, each participating agency must receive at least a 20% response rate and at least 40 responses per brand OR a minimum of 1000 responses per brand.

18 Include required fields brand branch contact_type contact_fname contact_ _signature_name critical_response_to

19 Upload your contact lists Login to my.inavero.com

20 Upload your contact lists

21 Upload your contact lists *Make sure you save your contact list as a.csv

22 Upload your contact lists

23 Upload your contact lists

24 Upload your contact lists

25 Upload your contact lists

26 Upload your contact lists

27 The data you provide personalizes your message

28 We send your survey Your logo here

29 Gather response, testimonial & shout outs

30 You receive reports and updates on the feedback

31 You receive reports and updates on the feedback

32 You receive reports and updates on the feedback Best Practice* Have a plan to follow up with detractors before the survey is sent. Your account manager will provide a resource with scripts and tips for this step.

33 You receive reports and updates on the feedback Best Practice* Download and correct bounced s. Include the bounced address and the corrected address, and send to your account manager. They can update and resend the survey link.

Manage your user settings User email settings are different than your critical response

34 Manage your user settings User settings are different than your critical response s Key contacts default to receive an notification when you receive a detractor response

35 Manage your user settings

36 Resources over the next two weeks Weekly updates on response rate and NPS Inavero.com Resource section Your Account Manager

37 We validate your data to determine if you ve earned the 2015 Best of Staffing Award. 20% response rate AND 15 responses OR 500 total responses per brand 20% response rate AND 40 responses OR 1000 total responses per brand

Average 2014 Winner Average 2014 Winner Benchmark

38 We Award Staffing Firms that Provide the Best Service 2014 Results 67% 63% 50% 50% 22% 8% Staffing Industry Average 2014 Winner Average 2014 Winner Benchmark Staffing Industry Average 2014 Winner Average 2014 Winner Benchmark

39 INAVERO S BEST OF STAFFING What do the Winners Get? Basic Premium Plus Enterprise Winner press release template Award logo Personalized award webpage with social media tools Social Media Tips, Phone Script Templates, Award Marketing Best Practices

40 Personalized Award Page NOTE: Best of Staffing 2015 Site Mockup to be released Feb 2015

41 Searchable BestofStaffing.com NOTE: Best of Staffing 2015 Site Mockup to be released Feb 2015

Competition Rules Regardless of intent, do not take survey on behalf of your clients or talent. Regardless of intent, do not survey internal employees.

42 Competition Rules Regardless of intent, do not take survey on behalf of your clients or talent. Regardless of intent, do not survey internal employees. Regardless of intent, never tell your clients and talent your survey is to qualify you for a competition. Regardless of intent, do not remove any clients or talent from your list.

43 Key Dates to Remember Contact lists due November 5 Client and Talent surveys send the week of December Best of Staffing Award winners announced February 18 th, 2015

44 Questions? Lauren Petersen Account Manager (503)

The CSI Companies received a Net Promoter Score of 68.7% for the Talent satisfaction survey feedback that was collected by Inavero on their behalf.

The CSI Companies received a Net Promoter Score of 68.7% for the Talent satisfaction survey feedback that was collected by Inavero on their behalf. Talent Satisfaction Summary for This report was prepared and independently validated by Inavero on Feb 17, 2017 and is based on survey data from Nov 29, 2016 to Dec 15, 2016. TALENT SATISFACTION SUMMARY