All-In-One VoIP Communication Platform

Transcription

1 Allworx originally started out as an engineering consulting firm for blue-chip clients such as General Electric, Kodak, and Emerson. We were evaluating a new business phone system for our own firm, but couldn t find one that met our needs. Because we are a bunch of engineers, we thought it would be a good idea to build one from scratch. As a result, our first VoIP communication system made its debut in Since then, we ve built a solid base of highly trained 1,000+ reseller partners, and have successfully expanded our footprint into Canada and CALA. Today, we serve more than 30,000 customers across diverse industries ranging from professional services, retail, hospitals, government agencies to school districts.

2 All-In-One VoIP Communication Platform Find the perfect fit for your business communication style allworx

3 Talk the way you want You run a one-of-a-kind business so you need a one-of-a-kind business voice system. Whether your employees are in a single location or multiple sites, desk-bound or road-bound, take inbound calls or make outbound calls, Allworx can create a perfect fit. All-in-one approach We create solutions that are ready to work out of the box. Every Allworx system comes loaded with advanced VoIP features including voic -to- , presence settings with customized call routes, auto attendants, and many more at no additional cost. Enterprise-grade features at an SMB price SMBs require a robust feature set but few can afford a big price tag. A typical Allworx deployment costs only a few dollars per month per employee over the lifetime of the phone system. 1 Complex technology made simple You don t need to be a tech whiz to manage an Allworx system. Allworx offers four access levels for the web-based system administration site so anyone can make simple adds, moves, and changes, whenever and wherever. Tried. True. Tested. Allworx systems have been installed at more than 45,000 business sites. 2 But our product innovation is never done. We continually release software upgrades to enhance the existing features and add new ones based on real customer feedback. 1. Based on a sample deployment using an Allworx Connect 731 system with 45 Allworx IP phones and several popular advanced software options, and assuming a seven-year usage. 2. As of September 2015.

4 Learn about the award-winning Allworx VoIP communication solutions Contact your Authorized Allworx Partner today allworx P/N: Allworx Corp., a Windstream company. All rights reserved.

5 Meet Allworx Connect The VoIP Communication Platform for the Future More powerful. More advanced. Allworx Connect, our third-generation family of VoIP communication systems, has good looks and serious specs in one compact package. Highlights Economical and scalable models. High-speed solid state storage subsystem. Bank-grade HTTPS encryption for access security. Wall- and rack-mountable. Interoperability with the latest VoIP standards used by major carriers. Native Gigabit Ethernet interfaces with VLANs. Models with or without analog FXO ports. Used at More Than 45,000 Business Locations 1 large medium small Allworx Connect 731 For up to 180 users concurrent external calls. 2 FXO ports. 2 FXS ports. 3 network ports. 1 T1 port. 3 Allworx Connect 536 and 530 For up to 50 users concurrent external calls. With or without 6 FXO ports. 2 FXS ports. 3 network ports. Allworx Connect 324 and 320 For up to 20 users concurrent external calls. With or without 4 FXO ports. 2 FXS ports. 2 network ports. Allworx Px 6/2 Expander Add extra analog ports to any Connect system. 6 FXO and 2 FXS ports. Up to 3 units can be added to a Connect 731, 536, and unit can be added to a Connect 324 and 320. All Connect systems require Allworx System Software 8.0 or higher. 1. As of September Requires an additional software license key(s) to expand users above the base. 3. Requires an additional software license key. It s easy to grow your business with Allworx Connect. Not sure how many employees you ll be adding in the future? You can always trade up from one Connect system to another with ease. Or perhaps you have an older Allworx system (6x12, 6x, 48x, or 24x) you re looking to upgrade? Trade in for a brand new Connect system at a price that s easy on the wallet. To learn more, contact your Allworx Authorized Partner.

6 SYSTEM FEATURES P/N: Allworx Corp., a Windstream company. All rights reserved Maximum Users 1 / Base Users 180/30 50/30 50/30 20/12 20/12 Maximum System Extensions 2 / Base System Extensions 180/30 50/30 50/30 20/12 20/12 Concurrent External Calls Handsets FXO Ports FXS Ports Network Ports T1 Port Conference Bridges Users per Bridge Concurrent Users on All Bridges Queues Calls per Queue Concurrent Calls in All Queues Auto Attendants Auto Attendant Ports Presence Settings VoIP with Integrated SIP 2.0 Included Included Included Included Included Voic -to- Included Included Included Included Included Customized Call Routes with Unlimited Options Included Included Included Included Included Plug-N-Play Remote IP Phone Support Included Included Included Included Included 10 Customizable Paging Zones Included Included Included Included Included Door Relay 4 Included Included Included Included Included Secure (HTTPS) Web Administration Included Included Included Included Included My Allworx Manager for End-Users Included Included Included Included Included Basic Call Detail Reports Included Included Included Included Included TSP (TAPI) Driver Included Included Included Included Included SIP Video Support Included Included Included Included Included Allworx OfficeSafe for Data Backup Included Included Included Included Included Native Gigabit Ethernet Interfaces with VLANs Included Included Included Included Included Integrated SPI Firewall, NAT, and Routing Capability Included Included Included Included Included SUPPORTED ADVANCED SOFTWARE OPTIONS 1 Allworx Connect System Specifications Allworx Advanced Multi-Site Primary 1 Allworx Advanced Multi-Site Branch 1 Allworx Call Queuing 1 Allworx Automatic Call Distribution (ACD) 1 Allworx View 1 Allworx View ACD 1 Allworx Conference Center 1 Allworx Dual Language Support 1 Allworx Mobile VM 1,5 Allworx Reach 1 Allworx Reach Link 1 Allworx Interact Professional 1 Allworx Interact Sync 1 Generic SIP Device Registration 1 1. Requires an additional advanced software license key(s). 2. A System Extension does not have an individual voic box (e.g., break room, customer service queue). The maximum number of system extensions is equal to the maximum number of user licenses available for a server. 3. Requires Allworx System Software 8.1 or higher. 4. Requires a third-party electronic door lock device (not included). 5. Called Mobile Link prior to Allworx System Software 8.0.

7 Allworx Verge IP Phones A New Class of Mobile-First Business Phones With a Verge IP phone on your desk and the Allworx Reach app on your favorite mobile devices, you can talk in the office or on the go. Without missing a beat. Mobility Integration Highlights Real-time sharing of contacts across mobile devices (via Reach), Outlook (via Interact Professional), and Verge IP phone. 1,2,3,4 Instant handoff of active calls to and from your mobile device and Verge IP phone (via Reach). 1,3,4 Remote control of Verge IP phone using your mobile device (via Reach). 1,3,4 Bluetooth hands-free for receiving and placing cellular calls on your Verge IP phone (available on the Verge 9312 model only). 1,4 Other Highlights Self-labeling programmable function buttons. Contextual soft keys. Color display. Full duplex speakerphone. HD audio. Built-in four-way conferencing. Visual ring indicator. Gigabit Ethernet. Integrated network switch with port mirroring. Power over Ethernet (PoE). Verge self-labeling programmable function buttons. 4.3" color display. Bluetooth support. Supports up to three Verge 9318Ex Expanders. Verge self-labeling programmable function buttons. 3.5" color display. Verge 9318Ex Expander 18 self-labeling programmable function buttons. 4.3" color display. Verge self-labeling programmable function buttons. 3.5" color display. 1. Requires an Allworx system running System Software 8.2 or higher. 2. Real-time sharing of mobile and Outlook contacts across Allworx devices and applications is supported on Connect servers only. 3. Requires Reach 3.0 or higher and Interact Professional 3.0 or higher. 4. Limited Mobility Integration Features supported on the Verge Real-Time Contact Sharing Instant Call Handoff Remote Control Bluetooth Hands-Free

8 Allworx Verge IP Phone Specifications Verge 9312 Verge 9308 Verge 9304 Verge 9312 Verge 9308 Verge 9304 VERGE IP PHONE FEATURES Self-Labeling Programmable Buttons Display Color 4.3" Color 3.5" Color 3.5" Visual Ring Indicator Adjustable Stand Wall Mountable 2 Gigabit Ethernet Integrated Network Switch Full Duplex Speaker Phone Audio Codecs Supported (G.711, G.729, G.722) Power Over Ethernet (PoE) Bluetooth Headset Support Headset Jack (RJ-11) EHS Wireless Headset Support Built-In Four-Way Conferencing 9318Ex Expander Support 1 MOBILITY INTEGRATION FEATURES Real-Time Sharing of Mobile Contacts via Allworx Reach 3,4 Real-Time Sharing of Outlook Contacts via Allworx Interact Professional 3,4 Adding and Sharing of Allworx Personal Contacts 3 Instant Call Handoff Feature via Reach Mobile App 4 Remote Control Feature via Reach Mobile App 4 Bluetooth Hands-Free for Receiving and Placing Cellular Calls BUILT-IN FUNCTION BUTTONS Mute Headset Audio Speaker Function Presence Setting Voic Intercom Transfer Hold Contacts Four-Way Scroll and Select Button CONTEXTUAL SOFT KEYS USER-CONTROLLED PROGRAMMABLE FUNCTION BUTTONS 6 Contact for Personal or Allworx User Contacts Park Redial Release Hot Desking Flash Bluetooth Hands-Free OTHER PROGRAMMABLE FUNCTION BUTTONS Call Appearance Line Appearance for Specific Outside Line(s) Shared Call Appearance Busy Lamp Field (BLF) Emergency Alert for Monitoring Emergency Calls Message Monitoring for Specified Voic Box Park Monitor Network Profile Schedule Change for Day/Night Mode for the Allworx System Push-To-Talk for Enabling One-Way Communications Headset On/Off ACD Appearance for Agent Log In/Out of the Queues 7 Queue Alarm for Monitoring Activity Levels 7 Call Supervision for Agent Monitoring Queue Appearance for Shared Call Queuing 8 Ring Group 1. Expandable up to 66 by adding up to three Verge 9318Ex Expanders. 2. Requires a separate wall mount kit. 3. Real-time sharing of personal contacts across Allworx devices and applications is supported on Connect servers only. 4. Requires Reach 3.0 or higher and Interact Professional 3.0 or higher. 5. Soft key options dynamically change based on the current user action. 6. To enable user-controlled programmable function buttons, Allworx administrator must provide permission for specific buttons on the users Verge IP phones. 7. Requires an Allworx Automatic Call Distribution software license key. 8. Requires an Allworx Call Queuing software license key. P/N: Allworx Corp., a Windstream company. All rights reserved.

9 Allworx Interact Professional & Interact Sync A Smart PC Companion for the Allworx Handset Using Allworx Interact Professional means boosting workforce productivity. Interact Professional is the ultimate call control dashboard, combining the ease of a PC-based interface with the high voice quality of the Allworx IP phone. Even better, Allworx Interact Sync integrates Allworx with Microsoft Skype for Business (formerly Lync), Outlook, and web browsers for a smooth one-click communication flow. Allworx Interact Professional Highlights Customize as you see fit add separate windows for Dial Pad, Call History, Contacts, Current Calls, Parked Calls, and Outside Lines; or hide them when not in use. Enjoy one-click dialing, hold, transfer, park, and more. Make easy three-way calls. Search across Allworx system users and extensions, and your MS Outlook contacts. Quickly scan your colleagues presence and status to see who s busy or available. Record individual calls or record all calls automatically. Automatically pop open third-party web applications (e.g., Salesforce.com) with incoming calls. Enable call center agents to log in/out of their queues, update their busy status, and quickly scan the queue status. 1 Interact Professional is available for Windows operating systems. One single user Interact Professional license is included with every Allworx system so you can try it for free. Additional licenses can be purchased in single- or multi-license packs. Used by More Than 96,000 Allworx Users 2 Allworx Interact Sync Highlights Intelligently sync presence and status across Skype for Business (Lync), Outlook, and Allworx; and automatically update the Allworx call routes. Make one-click calls right from Skype for Business and Outlook using Allworx. Make one-click calls right from websites on Google Chrome and Mozilla Firefox browsers using Allworx. Interact Sync is included for free for Interact Professional users running System Software 8.2 or higher. All other Interact Professional users require a separate Interact Sync license (sold as a system-wide license), and System Software or higher and Interact Professional 2.3 or higher. It supports Skype for Business 2016/2015, Lync 2013, Outlook 2016/2013/2010, Office 365, Windows 10/8/7, Chrome or higher, and Firefox 38 or higher. Popular Uses Front-desk service staff and receptionists. Call center agents who are using Allworx Automatic Call Distribution (ACD). Sales professionals who depend on outbound or inbound calls to drive revenue. Anyone who relies on Microsoft productivity tools to manage their day-to-day workflow. 1. Requires a separate Allworx Automatic Call Distribution (ACD) software license key. 2. As of January 2017.

10 Allworx Interact Professional User-Configurable Layout Call recording Presence setting Current Calls Parked Calls Call History Dial pad Queue status 1 Active system calls Agent log in/ log out Enjoy easy, one-click call handling. Agents can log in/out, update their busy status, and quickly scan the queue status. 1. Requires a separate Allworx Automatic Call Distribution (ACD) software license key. P/N: Allworx Corp., a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.

11 Allworx Reach and Reach Link A Complete Business Communication System That Fits in Your Pocket Always stay connected with Allworx Reach. The Reach mobile app extends the rich functionality of your Allworx VoIP communication system right to your ios and Android devices. Allworx Reach Link ensures a seamless voice experience, even as your mobile data network changes. Allworx Reach Highlights * Enjoy the new mobility-integration features with Allworx Verge IP phones including personal contact sharing, instant call hand-offs, and many more. Transfer, hold, and park calls with a single touch. Make easy three-way calls. Access call history, see parked calls, and call into scheduled conference calls. 1 Search across Allworx system users and extensions, and personal mobile contacts. Check voic messages. Change presence setting. Popular Uses Used by More Than 120,000 Road Ninjas 2 Allworx Reach Link Highlights Keep active Reach calls connected as you move from a Wi-Fi to a 4G cellular data network, and vice versa. Choose from several one-touch options to recover interrupted Reach calls in real time. Control the manual option to keep active 4G Reach calls on 4G, regardless of the Wi-Fi availability. * Reach is available for ios and Android smartphones and tablets. One Reach license is included with every Allworx system so you can try it for free. Additional licenses can be purchased in singleor multi-license packs. Reach Link is sold separately as a system-wide license. Road ninjas who always want to be within reach on their business numbers. Legal and health care professionals who need to be reachable without giving out their personal mobile number. Employees who work in a distributed work area such as car dealerships, retail showrooms, and schools. Allworx Reach with Reach Link enabled on ipad and iphone Active Call Screens Search Contact filters Change audio route Intercom Update presence Instant call handoff Reach Link real-time options Access other tabs: Calls, Contacts, Voic , and Info One-click dial 1. Accessing scheduled calls via Reach is available to Allworx systems that have installed Allworx Conference Center software license key. 2. As of January Retrieve and send voic s

12 Allworx Reach on iphone Contacts and Calls Screens Update presence Audio route Contact filters Call filters Allworx user status and presence Parked calls Favorite Call history One-click dial Scheduled conference calls 1 Contacts Tab Calls Tab How Allworx Reach Link Works During active Reach calls Reach Link automatically connects active calls as the mobile data network changes from 4G to Wi-Fi, and vice versa. During brief network interruptions While Reach Link is reconnecting the call, the other party will hear a brief down-tone and an explanation. PSTN 4G Wi-Fi Wi-Fi 4G No data network The other caller Allworx Connect server The Reach user 1. Accessing scheduled calls via Reach is available to Allworx systems that have installed Allworx Conference Center software license key. P/N: Allworx Corp., a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.

13 OfficeSafe With all of the challenges facing technology management today, regular backups are required to minimize risk. OfficeSafe is designed to facilitate automated backups of your Allworx data and application files for all of your locations. Support for Multiple Network Interfaces If you have multiple Allworx systems, OfficeSafe allows you to schedule backups of each and every server independently, at the time convenient for each site, and be notified when each is complete. OfficeSafe can receive backups over any network interface connected to the server at any time without an application restart, so backups can be easily managed from a central location. No License Keys Allworx is constantly striving to improve service for its customers, and to increase system usability and efficiency. To streamline management for our customers, OfficeSafe allows an unlimited number of servers to be backed up and up to 10 simultaneous backups to be performed without license keys.

14 OfficeSafe screens There is no limit to the number of Allworx servers you can back up. Each server is displayed in an easy to view column and details of each backup are easily visible. For maximum efficiency, backup up to 10 Allworx servers simultaneously and monitor the progress of each one in real time. The activity log shows you each successful backup for easy monitoring. Choose between a full or incremental backup. Every server s entire database is backed up completely when the first backup is performed. Thereafter you can choose incremental updates for database changes since the last backup for expediency or a new full backup. Adjustable settings allow it to be customized to suit your needs. System Requirements A history is always maintained with filters for easy sorting. Now, you can see specific servers, date ranges, and errors using a simple filter tool. OfficeSafe is great for managing a large number of Allworx servers on a regular basis in any multisite or multiple location application, or just a routine automated backup of a single location. Office Safe 7.0 runs on Microsoft Windows XP Professional (32-bit), Windows Vista Professional (32/64-bit), Windows 7 Professional (32/64-bit), Windows Server 2003 Enterprise SP2 (64-bit), Windows Server 2008 R2 Enterprise (64-bit). Call us at ALLWORX and we ll help you select the right solution for your business. P/N: Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners ALLWORX

15 We understand and exceed expectations When it comes to understanding and exceeding customers expectations, no one does it better than Allworx. All our systems are designed and manufactured with five key attributes, each of equal importance: Innovation Value Reliability Customer Focus Quality The result is that rare and unique combination of products that meets your needs today and tomorrow, works every day without interruption, has capabilities beyond others, lasts for generations, and provides cost savings from the very first day. Allworx makes it effortless to communicate. That s why Allworx is the right choice for your business. Together we can discuss the right solution for your business contact us today! P/N: Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners. NAME ADDRESS PHONE STREET ADDRESS CITY STATE ZIP ALLWORX