Comprehensive Staff and Patient Communications: Emphasizing Patient-Centered Care

Transcription

1 Nurse Call System Comprehensive Staff and Patient Communications: Emphasizing Patient-Centered Care

2 Streamlining Communications T he needs of hospitalized patients are more complex than ever before, making it a priority for medical facilities to continuously improve the patient environment and in turn improve both patient and staff satisfaction. Jeron understands the communication issues faced by hospital facilities and the Jeron Provider 680 Nurse Call System gives your facility a flexible and integrated solution that address these issues today and tomorrow. Flexible Communication Options Instantly Direct Patient Calls to Caregivers With Provider 680, patient calls relay directly to their assigned caregiver s mobile messaging devices including wireless phones, voice recognition badges, and pocket pagers. The primary caregiver can answer a simple request remotely, go directly to tend to their patient, or relay the patient s needs to a team member; all without needing to run back and forth to the nursing station. This fast and direct communication to the caregiver means both increased patient and staff satisfaction while maintaining a quiet healing environment free of most overhead pages. The labor-saving benefits of wireless communication extend throughout the facility and beyond. Wireless phones provide direct communication between doctors outside of the facility and nurses, virtually eliminating time-wasting phone tag. Wireless Options Mean: Quieter environment by reducing overhead paging Enhanced staff mobility Increased productivity Less wasted time searching for staff Fast and direct staff to staff communication Improved patient satisfaction

3 to Improve Patient Care Integrated Communication Choices Jeron Provider 680 is the communications and information conduit between staff and patients. Every facility s and unit s needs are unique, so we provide a complete continuum of integration options to meet your specific needs. Wireless Phones No matter which wireless phone vendor you choose, the Provider 680 can integrate with PCS wireless phones from: Ascom, Vocera, Polycom SpectraLink, Nortel, Avaya, Cisco, and others Send pocket page style informational messages to the phone s display from any Nurse Console Once voice connected with their patients, staff can set a service requirement for a team member to physically go to the room Conversations among staff and patients remain confidential Timely response is assured calls are rerouted to backup phones if the primary caregiver is busy or can t respond within a predetermined time period Pocket Paging From the Nurse Console send Tag messages to caregivers with detailed information on their patient s needs before the caregiver goes to the patient s room Flexible pager assignments with escalation to backup team members pocket pagers to speed response to patient calls Configurable types of pocket page groups, including Code Blue and Code Pink crash teams, send critical information to all members of the team simultaneously Additional Integrations Keep You Informed The Provider 680 Nurse Call System is the single point of real-time information regarding alarms and events happening throughout the nursing area. The Provider 680 readily interfaces and provides notification of alarms from: Fire and security systems Infant abduction system Wandering patient system In-room devices including bed exit, IV pumps, and respiration monitors

4 Touchscreen Control: See the big picture while still focused on the individual At the center of the Provider 680 nurse call system, the Touchscreen Nurse Console literally makes every option just a touch away. The intuitive design minimizes staff training and retraining. From the Touchscreen, assigning patients to caregivers is quick and easy. At a glance, the Touchscreen Nurse Console shows all activity in an area using a color-coded map, making it easy for staff to communicate and respond to patients in a timely manner. With one touch on the map, staff can answer patient calls, communicate with other staff, or relay other critical information amongst their team. ADT/HL7 Integration Provides Full Information Integration between the ADT system and the Provider 680 nurse call system means staff always have every patient s complete information when they need it most - responding to their patient's call. This extensive information supports the continuity of patient care from shift to shift while maintaining patient confidentiality. The ADT/HL7 integration option means the caregivers are no longer just dealing with beds, but have full information about their patient (doctor, condition, additional notes) even before they respond to the patient s call. Plus, the information is updated automatically from the ADT system, eliminating the need for staff to manually enter information. Patient Room Choices to Match Every Environment Device Alarm Monitor Code Blue With Provider 680, clear voice communication between the patient and staff is just the start. The system design can be customized to meet any application and room configuration including Code Blue, Code Pink, Staff Emergency, and medical device monitoring. Alarms from bed exit, IV pumps, and ventilators indicate on the dome lights outside the patient room, at the nurse s station, and route directly to the assigned caregiver; no more wasted time searching to find the alarm.

5 Tools for Administrators Management Reports Provide Clarity The Jeron Executive Information Systems (EIS) reporting software lets you take advantage of the accumulated nurse call activity to provide a clear picture of how staff response is affecting patient satisfaction. The customizable reports highlight issues with staffing levels, mitigate patient complaints, and provide details of all staff-patient interactions. Real-Time Locating: Saves both steps and money Through sensors installed in rooms and hallways, both staff members wearing badges and tagged assets can be readily located from any computer on the facility s network. From the Touchscreen Console, one touch locates and communicates with the desired caregiver. When a staff member walks into a patient room, the service request or patient call is automatically cleared without needing to reach behind the patient to the communications station. Assets can be readily located to perform required maintenance and costs are reduced as the need to lease or rent additional equipment is minimized and equipment losses are mitigated. Track assets and locate staff from the Touchscreen Nurse Console and any networked PC throughout the facility One touch puts you in communication with the desired caregiver, which means no disruptive overhead paging to find staff Save time and steps; no more wasted time spent hunting for staff or equipment Maximize Your Bed Turnover The push of a single button in the patient room starts the process of getting the room ready for the next patient. Efficient bed turnover directly affects your facility s costs and patient satisfaction, which suffer if beds aren t available when needed. A graphical display shows all the rooms that need cleaning and with a single button press in the patient room the housekeeping staff lets everyone know the room is ready to take in a new patient.

6 Technology Focused Networked and Designed For 24/7 Operation Provider 680 readily scales from a single area to a networked system covering a large multi-building facility. The system's simple Category cable plan with RJ connectors reduces initial installation costs while greatly cutting the time to service any component; connectorized stations simply snap into place. The built-in diagnostics continuously supervise system components and report any problems directly to the technician s pocket pager. The Reliability and Flexibility of LED Dome Lights The Jeron Prism TM dome lights use programmable LEDs to provide a lifetime of illumination with no maintenance while uniquely identifying call priorities through more than 40 available color and illumination combinations. Staff training is simplified with the ability to mirror the previous system s dome light indications. Design for Life Safety and Low Network Impact As a UL 1069 listed nurse call system designed for life-safety communications, the core components of the Provider 680 nurse call system reside on their own independent network and not on the data LAN. Any issue on the facility's data LAN simply can't affect the nurse call system thus ensuring patient calls always go through. As an integral part of the nurse call system, the Touchscreen Nurse Console is not PC-based; eliminating potential virus issues and saving operating system updates and maintenance time.

7 The Jeron Provider 680 Nurse Call System with system integrations provides a complete patient-to-staff and staff-to-staff communications solution for a unit, single facility, or a multi-building campus. From the Emergency Department to Medical Surgical units, LDRP, and throughout your facility, the integrated Provider 680 solution ensures direct communication to drive both patient and staff satisfaction in turn providing more time for direct patient care. Jeron and our family of local factory certified and trained distributors provide a complete turn-key integrated communications solution for your facility with timely local service and support. Why Jeron For over 45 years, Jeron Electronic Systems, Inc. has designed and manufactured cutting edge communications and life safety systems for institutional environments. We have earned a reputation for innovative engineering, quality manufacturing, and service-oriented sales support. Our systems are all made in the U.S.A. and we back them up with an industry leading five-year warranty. To find out more about the Jeron Provider 680 system, call Jeron at or visit us at West Rosehill Drive Chicago, IL Fax: sales@jeron.com J