Development Services Department

Transcription

1 Development Services Department

2 PEOPLE METHODS TECHNOLOGY

3 $450M $400M $350M $300M $250M $200M $150M $100M $50M 0 Cal Yr 05 Cal Yr 06 Cal Yr 07 Cal Yr 08 Cal Yr 09 Cal Yr 10 Cal Yr 11 Cal Yr 12 Cal Yr 13 as of Oct 16 Had downsized 49 positions over 50% of the Department.

4 People Over 200+ Years of relevant experience added to Development Services in the past 12 months.

5 Michael Williams Building Safety Manager, CBO Role: Leader, Mentor, Practitioner Experience: 29 yrs total in Building Safety 16 yrs as Building Official Certified Building Official since 1996 Certified Public Manager since 2008 Past President of Arizona Chapter of ICC Past Chairman, MAG Building Codes Committee

6 Adrian Alegria Building Plans Examiner Role: Getting it Right the 1 st Time, Getting to Yes Education: Bachelors in Civil Engineering Experience: 9 yrs Plans Examiner, Building Inspector 3 yrs Construction Supervisor 10 Certifications from ICC Registered Civil Engineer

7 Dave Duffel Code Specialist Role: Johnny on the Spot Education: Associates in Arts Experience: 3 Certifications from ICC Certified Code Officer by AZ Building Officials Journeyman Plumber

8 Role: Extreme Service, Patience, Detail- Oriented Liz Martin Development Services Coordinator Experience: 2 yrs Office Aide 5 yrs Administrative Assistant/Planning 3 yrs Utilities Customer Service 6 mos. Development Services Coordinator

9 Kimberly Kreuter Permit Technician Role: Extreme Service, Patience, Detail- Oriented Education: Bachelors degree in Liberal Arts Experience: 5 yrs Permitting & Inspections 5 yrs Planning Assistant Certified Permit Technician since 2007

10 Role: Technical Skill, Creativity, Problem Solving Education: Bachelors in Civil Engineering Experience: 7 yrs total Plan review Inspections Transportation and engineering Engineering lab technician Salamatullah Sayeed Engineering Technician

11 Amy Shackelford Special Projects Manager Role: Multi-disciplined, Mind Reader Education: Bachelors of Interdisciplinary Studies Experience: 4 yrs Permitting, Public Works 9 yrs Planning & Plan review

12 Alisha Noble Senior Administrative Assistant Role: Conductor, Keeps us on Track Experience: 6 yrs customer service and administrative services

13 Brett Burningham Principal Planner Role: Experienced Manager, Calm Under Fire, Passion for Community Education: Masters in Urban & Regional Planning/Growth Management Bachelors in Urban & Regional Planning/Geography Experience: 10 yrs Planning AICP Certified FBCI Certified (Form-Based Codes Institute)

14 Sidney Urias Planner Role: Advice, Research, Technical Skill Education: Masters Urban & Environmental Planning Bachelors Degree in Urban Planning Experience: 3 yrs in GIS and Planning 4 yrs in financial services

15 Amy Morales-Olea Planning Assistant Role: Hub of Division, Process-Oriented, Eye for Detail, Supportive Education: Bachelors in Business Management Associates in Applied Sciences Experience: 10 yrs in Redevelopment/Town Center Development, Economic Development

16 Dean Shinever Neighborhood Preservation Supervisor Role: Mentor, Facilitator Experience: 7 yrs Code Enforcement 10 yrs Law Enforcement Certified by Code Enforcement League of AZ Certified & Member of AZ Code Enforcement Certified Code Officer by AZ Building Officials

17 Melissa Maddison Neighborhood Preservation Specialist Role: Conflict De-escalation, Pleasant, Tough Education: Bachelors in History/Education Experience: 6 yrs Secondary Education Teacher 3 yrs Lead Customer Service

18 Natalie Lamb Neighborhood Preservation Specialist Role: Conflict De-escalation, Pleasant, Tough Education: Associates Degree in Psychology Experience: Special Education Instructional Aide Actively involved in multiple volunteer organizations; including serving on boards and committees (BSA, QCUSD, Special Olympics)

19 Mohamed Youssef Traffic Engineer Role: Front and Center Education: Masters Transportation Planning & Engineering Bachelors in Civil Engineering Experience: 23 yrs in Traffic & Transportation Engineering Registered Professional Civil Engineer

20 Cami Weckerly Sr. Traffic Engineering Analyst Role: Front and Center Education: Bachelors in Civil Engineering Experience: 5 yrs in Traffic & Transportation Engineering Volunteer with Habitat for Humanity Build Day Certified Engineer in Training

21 Now we are Performing with: Customer Service Philosophy Closer Coordination with Utilities & ED Over the Counter Plan Review Improved Processing Improved Field Inspections Closer Tracking of Performance Measures Redundancy, Succession Planning

22 Technology

23 Mobile Access 23

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25 Customer filled out these forms She enters the data 25

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28 Advantages of Electronic Plan Review REAL TIME Plan Reviews & Comments Concurrent Plan Reviews Standardized Plan Review Communications Faster Plan Review Turn-around Times Push Notifications to Customers Less Travel to and from Town Office Less Paper Submittal, Usage, and Storage 29

29 Features of Electronic Plan Review Overlay Comparison of Plans Security Management of Plans Manages Multiple Submissions Alerts Internal Users of Re-submittals 30

30 Automates Critical Tasks Manages the Sequence of Workflow and Approvals Full Integration = No Duplication of Entries Security & Survivability of Data Logs Actions for Audit Trails 31

31 Processes

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33 Zoning Development Code Modernization

34 Goal: Document that encourages quality investment our Town desires. Values: Quality Consistency Clarity Openness Understanding Value Added Processes Innovation

35 214 - Easy 77 - Medium 36 - Difficult 8 - Policy

36 Easy (214) Consistent Language Clarify Definitions Scribner Errors Consistent, Relevant References

37 Medium (77) Applicability & Adequacy of Sections Coordination with Other Regulations Elaborate Vague Requirements Consistent Formatting Update Charts

38 Difficult (36) Overall Format and Layout Use Permits Review Town Center Zoning Improved Graphics Simplify and Explain Throughout

39 Policy (8) Annexation Business Signage Code Enforcement Procedures Neighborhood Meeting Requirements Landscaping Requirements Non-Residential Architectural Design Residential Design/Open Space Approval Processes

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