ANNUAL REPORT. fy customer focused GOVERMENT. excellence in EDUCATION. neighborhood VITALITY. financial health & economic DEVELOPMENT

Transcription

1 to be the PREMIER city in FLORIDA in which to LIVE, WORK, and raise a FAMILY customer focused GOVERMENT ANNUAL REPORT fy 1998 excellence in EDUCATION neighborhood VITALITY financial health & economic DEVELOPMENT family, youth & community VALUES ethnic & religious DIVERSITY

2 FY 1998 STATE OF THE CI a message from the Dear Citizen, We are pleased to present the City of Coral Springs Annual Report for Fiscal Year Over the past year, we have worked very hard to meet your needs and expectations and have continued to build on our previous success as a Sterling Award winner. We are delighted that you have repeatedly acknowledged our efforts with favorable approval ratings. Twice a year, we ask an independent firm to survey Coral Springs residents to ensure that we are working on the things that matter most to you. The results show that you, our residents, are pleased with our progress. For example, customer satisfaction ratings are at 90%; police approval ratings are up significantly at 92%; satisfaction with recreation services is at 94%. But that doesn t mean that we stop trying to improve. We continue to listen to your concerns and to act on them. Here are a few examples: You told us you wanted greater police presence, particularly in neighborhoods. Between last year and this coming year, we have added 17 new police officers. Crime is down 16% over the past two years. We re focusing our resources on neighborhood safety and on the safety of our children. We re one of the few cities in Broward that have sworn officers in all middle and high schools. You voiced concern over multi-family development. We implemented new development regulations which improve the quality and safety of new multi-family and townhome communities. You have worried about school overcrowding. We have taken the initial steps toward establishing two charter schools which we think will provide exciting, new educational opportunities and reduce overcrowding at the middle and high school levels. You have said we need adequate parks for our children (of all ages). And with a vote of confidence in the March bond referendum, you directed us to provide a new community park at the northeast corner of Coral Springs and Weston Drives; and a new gymnasium at Mullins Park. We are committed to building both these facilities on time and within budget. Your support for economic development remains strong. We added $87 million to the non-residential tax base this year... the primary reason why there will be no property tax increase next year. We re working toward a vital and exciting Town Center on Sample Road between University and Coral Springs Drives. We now have new regulations which permit outdoor dining. We held several Sunset on Sample events to give you a taste of the exciting center of activity that Sample Road can become. Our at-risk youth programs now reach into all four of our public middle schools, providing mentoring programs and after-school opportunities to help steer our youth in positive directions at this critical age group. The City Centre enjoyed its best year ever the City s subsidy has been cut in half since PFM joined our team as facility manager four years ago. And the new Coral Springs Museum of Art offers a wonderful complement to our newly renovated theater. Come join us. Our most exciting season of programming is about to begin!

3 TY REPORT C OMMISSIONand CITY MANAGER You have a right to expect us to deliver the highest quality City programs and services and provide value for the tax dollars you spend. From our award-winning emergency medical services division to our nationally certified police department, we continue to add value to City services. And, we have done so without raising taxes. For the sixth consecutive year, we have improved service levels without a tax increase! Our residents continue to volunteer to improve the quality of life in Coral Springs. Engineers and architects volunteer their time on the Construction Review Committee, helping guarantee that the City s construction projects come in on time and within budget. Guidance counselors involved in the Youth and Family Committee help distribute grants for serving at-risk youth. Neighbors who serve on the Code Enforcement Board help make sure our neighborhoods are preserved. These and many more volunteers nearly 300 have contributed to the results of which we are all so proud. Thank you for your continued support. Mayor John Sommerer Vice Mayor William D. Stradling Commissioner Maureen Berk Commissioner Rhonda Calhoun Commissioner Alan Polin City Manager Michael S. Levinson

4 CITY COMMISSION STRAT CITY COMMISSION STRAT customer focused GOVERMENT An ongoing, organization-wide effort to transform the City into a highly-performing municipal corporation that anticipates and responds to customers needs by delivering public services better, faster, cheaper and when customers need them, rather than when we can conveniently provide them. These results have been generated during FY 1998 for the five key intended outcomes for this strategic priority. KEY intended outcomes FY 1998 FY 1997 FY Overall Quality Rating % 89.0% 89.1% 2. Overall Employee Satisfaction 90.0% 94.0% 89.0% 3. City Employee Productivity 174.1% 170.0% 166.3% (population per employee) 4. Overall Value Rating % 72.7% 70.9% 5. Percentage Increase (decrease) in Overall City Crime Rate (-8.5%*) (-10.1%) (-5.5%) * as of June 30, Based on residents satisfaction with the quality of City services. 2 Based on residents confidence level on how wisely tax dollars are spent.

5 EGIC PRIORITY EGIC PRIORITY the HIGHLIGHTS Coral Springs has maintained its focus on customer satisfaction, primarily through the delivery of quality service in a timely and friendly manner. VICE MAYOR BILL STRADLING EMS time = life Time literally can mean the difference between life and death when an emergency medical team responds to an accident or illness. Coral Springs EMS teams responded to 95% of all emergency calls within 6 minutes or less in That earned the City the Florida Sterling Council s Quality Team Showcase award, marking the first time a city has won this award. PUBLIC SAFETY mobile data computers More than 80 police officers now have laptop computers, printers, and state-of-the-art communications equipment installed in their cars. This improves their safety and well being, while providing our customers with a more effective, quicker response to calls for service. NEW COMMUNITY park and gymnasium Voters approved the construction of the City s third community park at the northeast corner of Coral Springs and Westview Drives, and an indoor, 30,000 square foot gymnasium in Mullins Park. Both projects will be under construction in NEW STRATEGIC and annual business plan The City s new two-year strategic plan and annual business plan reflect its continuing commitment to run the City as a business. Both documents contain long- and short-range results that City staff has committed to accomplishing for our customers.

6 CITY COMMISSION STRAT CITY COMMISSION STRAT excellence in EDUCATION The development of an effective, multi-faceted partnership between the City, Broward County School Board, and individual public and private schools located in Coral Springs that will result in the creation of additional school facilities to address overcrowding, enhance the quality of public education and expand the educational opportunities available through both public and private schools. These results have been generated during FY 1998 for the five key intended outcomes for this strategic priority. KEY intended outcomes FY 1998 FY 1997 FY Level of awareness of City s efforts to address school overcrowding by: Requiring builders to provide 65.4% 67.2% 61.1% additional school facilities Providing City-owned land for a 28.3% 29.6% 21.2% new school 2. Level of residents support for City efforts to address school overcrowding by: Requiring builders to provide additional 92.3% 92.1% 90.5% school facilities Providing City-owned land for a 84.8% 83.1% 76.5% new school 3. Overall effectiveness of City s efforts to 60.7% 57.3% 53.1% reduce school overcrowding 4. # of existing and alternative approaches implemented for increasing the number of student stations 5. % of fifth graders successfully completing 94.5% 98.0% 96.8% the City s GRADE program * as of June 30, 1998

7 EGIC PRIORITY EGIC PRIORITY the HIGHLIGHTS By reaching out to our community s children and supporting the development of new learning opportunities, we are securing a better future for everyone. COMMISSIONER MAUREEN BERK SCHOOL overcrowding The City took critical steps towards creating two charter schools one for high school students with interests in learning about careers in the business and financial fields, and one for middle school students. Both charter schools will be designed to provide students a balance of essential skill development with unique learning opportunities. PROPOSED regional library There is normally standing room only at Broward County s existing branch library located across the street from Mullins Park. To increase the number and quality of library resources available to our customers, City staff is working with Broward County s library division to locate a regional library in Coral Springs. DONATION of computer workstations Computer skills are essential for today s students and tomorrow s workforce. The City donated nearly 100 computer workstations to public and private schools located in Coral Springs to help teachers instill the skills their students will need to successfully complete their assignments, and successfully compete in their future careers. EMPLOYEE technical training and professional development In partnership with Enterprise Coral Springs, more than 900 local employees participated in classes and workshops designed to build their job skills and address their professional development needs, enabling them to respond to the changing needs of their careers.

8 CITY COMMISSION STRAT CITY COMMISSION STRAT neighborhood VITALITY Working in partnership with neighborhood groups and homeowners associations to proactively prevent neighborhood decline, protect property values and build civic pride by joint beautification projects, enforcing property maintenance requirements and responding promptly to specific neighborhood concerns. These results have been generated during FY 1998 for the key intended outcomes for this strategic priority. KEY intended outcomes FY 1998 FY 1997 FY Level of awareness of the City s efforts to enhance neighborhood property values by: Meeting with residents and real estate 47.0% 40.9% 28.8% professionals to discuss specific concerns and solutions Working with neighborhoods to 49.3% 65.2% 63.8% revitalize specific neighborhoods 2. Level of residents support for the City s 93.3% 95.4% 93.7% efforts to enhance neighborhood property values 3. Overall effectiveness of the City s efforts to 67.2% 71.0% N/A enhance neighborhood property values 4. # of neighborhood projects completed through partnerships with neighborhoods 5. # of innovative approaches to protect the environment in Coral Springs 6. Compliance rate for code enforcement 99.3% 99.7% 99.7% violations

9 EGIC PRIORITY EGIC PRIORITY the HIGHLIGHTS The steadfast commitment of our citizens, demonstrated by their continuing volunteer efforts in the City departments, on advisory boards and in forming new neighborhood partnerships, has enabled our community to retain our hometown-friendly quality of life as we grow into the twenty-first century. TOWN HALL meetings MAYOR JOHN SOMMERER This past year s Slice of the Springs town meetings were more successful than ever. Hundreds of citizens showed up to learn more about how to make their own neighborhoods stronger, share ideas with City officials, and eat a slice of pie. NEIGHBORHOOD partnerships Our new Neighborhood Partnership program has signed up six neighborhoods. These neighborhood organizations, from all sections of the City, receive matching funds from the City to beautify public rights of way in their neighborhoods. Projects have ranged from new subdivision signs to new landscaping and lighting. MORE POLICE presence Noticed more police officers around town? That s because we ve taken advantage of federal funding for community oriented policing programs to add additional police officers to our staff. Areas of special emphasis this year were the Riverside Drive area (which now has a substation in full operation), burglary investigations, and patrolling commercial areas. BEAUTIFYING medians Landscaping is often the first impression visitors have of Coral Springs and our medians really make a difference! You ve already seen the new landscaping along Coral Ridge Drive. Next on the list: Wiles Road. In addition, residents from Forest Hills have teamed up with the City to make improvements to the landscaping on Forest Hills Boulevard possible. Look for those improvements to take shape soon!

10 DEPARTMENTAL Our City employees are committed to providing the highest quality services possible, using innovative, efficient methods. Here are examples of some of the results these dedicated employees produced during FY 1998: Community DEVELOPMENT Community Development Department overall quality rating: FY 98 FY % 94.0% Cycle time for issuing permits for small projects: 5 days N/A Fire DEPARTMENT Emergency medical services (EMS) response time for emergency calls: FY 98 FY % 94.5% Fire Department overall quality rating: 93.1% 92.3% Public Works DEPARTMENT Cycle time for building permit plan reviews: Public Works Department overall quality rating: FY 98 FY days 10.5 days 92.5% 91.4%

11 ACHIEVEMENTS Parks & Recreation DEPARTMENT Percentage of customers rating security in parks as either excellent or good: FY 98 FY % 77.8% Percentage of customers rating park maintenance as either excellent or good: Visitors to Sportsplex in FY 1998: 800, % 91.5% Police DEPARTMENT Overall change in City s burglary rate in FY 1998: FY 98 FY 97 (-18.5%) (-6.6%) Percentage of customers rating Police Department s overall performance good or very good: 83.1% 81.1% Many of these results could not have been produced without the assistance of City employees who work in the following City departments: Human Resources, Information Services, Financial Management, the City Attorney s Office, and the City Manager s Office.

12 CITY COMMISSION STRAT CITY COMMISSION STRAT financial & economic DEVELOPMENT Maintaining both quality service levels and strong financial positions by proactively working to better balance the residential and commercial/industrial components of the City s tax base, increasing the value of City services and proactively diversifying the City s revenue base. These results have been generated during FY 1998 for the six key intended outcomes for this strategic priority. KEY intended outcomes FY 1998 FY 1997 FY $ added to the City s $2.359M $3,848M $4,097M unappropriated fund balance and retained earnings 2. City residents confidence rating # of new alternative revenue sources 4. Ratio of property taxes to the 26.7% 26.3% 26.5% City s general fund revenue base 5. City s bond rating AA/Aa1 AA/Aa1 AA/Aa1 6. Rate of return for the City in N/A $ $21.18 economic development initiatives * as of June 30, 1998

13 EGIC PRIORITY EGIC PRIORITY the HIGHLIGHTS Using sound fiscal policies and visionary thinking, the City has strengthened its financial position, increased the level of services and made provisions for the future, without raising taxes. adding to the TAX BASE COMMISSIONER ALAN POLIN Coral Springs is getting bigger - there is no doubt of that. But we re seeing the results of our economic development initiative in record additions to our non-residential tax base. The new property tax assessments show that we ve added $87 million to our non-residential tax rolls. That s important for all of us, because a diversified tax base is necessary for long-term financial health. The Raddisson Plaza Hotel and Conference Center is one example of new commercial development. BOND refinancing Interest rates are down, and the city is taking advantage of the opportunity to reduce the cost of our debt. We ve refinanced three bond issues this year for a present value savings of $1.2 million. REFERENDUM passed for new parks A bond referendum was approved this year for two new park facilities a new indoor gymnasium near the Public Safety building on Coral Springs Drive, and a new park at the corner of Westview Drive and Coral Springs Drive. TAX rates For the sixth consecutive year, tax rates have not been increased. In addition, water and sewer rates have also remained stable for the seventh year in a row.

14 CITY COMMISSION STRAT CITY COMMISSION STRAT family, youth & community VALUES A continuing commitment to advance the quality of life and sense of pride in our community by empowering youth, parents, and seniors to take a positive role as contributing members of our community. These results have been generated during FY 1998 for the five key intended outcomes for this strategic priority. KEY intended outcomes FY 1998 FY 1997 FY Level of awareness of the City s efforts to address family & youth related concerns by: Developing a partnership with local 33.6% 35.0% 24.1% schools and service agencies Working with community groups and 45.3% 42.5% 32.3% youth representatives to provide additional programs Working with police agencies and 46.5% 45.3% 35.2% the court system to address at-risk youth 2. Level of support for the City s efforts to address family and youth related issues. 93.0% 95.4% 90.7% 3. Overall effectiveness of the City s efforts 61.4% 57.5% 52.4% to address family and youth related issues 4. City safety rating 74.1% 58.9% 53.5% 5. Recidivism rate for the City s deferred 7.6% 8.0% 8.7% youth prosecution program

15 EGIC PRIORITY EGIC PRIORITY the HIGHLIGHTS Our ongoing commitment and continued emphasis on our families and children has enabled us to make a real difference in the individual, in the family unit, and in the community. TEEN SCENE website for teens The City s new website for teens is a great success. The formula for success? Teens planned it and developed the website themselves. Located within the City s website, it can be found at: AT-RISK youth programing Strong families are the key to strong communities. The City of Coral Springs supports that belief by investing resources in a variety of programs that benefit at-risk teens and their families. This year, we offered a middle school mentoring program, sponsored an after-school weight training program, and provided grant funds to programs offering innovative options for families and teens considered to be at-risk. RESOURCE guides COMMISSIONER RHONDA CALHOUN Coral Springs offers a multitude of recreational and educational programs and services for kids and families. The Youth and Family Resource Guide makes it easy to find them. Over 10,000 copies were distributed to schools and houses of worship. Parenting tips and community resources for parents were the focus of the Parenttalk newsletter, published three times last year and distributed to schools, pediatricians, OB/GYN s and daycare centers.

16 CITY COMMISSION STRAT CITY COMMISSION STRAT ethnic & religious DIVERSITY Taking a series of direct, positive steps to increase every resident s understanding and respect for ethnic and religious diversity through partnerships with houses of worship, cultural associations, volunteer groups and local schools. These results have been generated during FY 1998 for the key intended outcomes for this strategic priority. KEY intended outcomes FY 1998 FY 1997 FY City Tolerance Rating % 91.1% 88.3% 1 Based on willingness to support efforts to enhance ethnic and religious diversity. the HIGHLIGHTS 1998 UNITOWN Coral Springs More than 30 Coral Springs high school students participated in the 1998 Unitown event, a weekend retreat designed to build youth leadership for addressing racial diversity. City staff worked with students and adult advisors to plan for the 1999 event, which will be the City s third year in co-sponsoring this program. MARTIN LUTHER KING celebration event Coral Springs has established a leadership role in Broward County for commemorating the life and legacy of Dr. Martin Luther King, Jr. Harry Belafonte, a long-time civil rights activist, inspired both young and old in presenting the keynote address during the City s 10th annual Martin Luther King, Jr. celebration event. SISTER CITIES international program In 1998, the Multi-Cultural Advisory Committee and City staff began to examine the opportunities and responsibilities Coral Springs would assume by establishing a Sister City. Additional work is planned in 1999.

17 EGIC PRIORITY EGIC PRIORITY general fund REVENUE & EXPENSES For the sixth consecutive year, tax rates have not been increased. In addition, water and sewer rates have also remained stable for the seventh year in a row. UNAUDITED PROJECTIONS AS OF SEPTEMBER 13, 1998 REVENUES AMOUNT % OF TOTAL AMOUNT % OF TOTAL Taxes $30,437, % Intergovernmental l $10,095, % Licenses & Permits $4,288, % Charges for Services 2 $3,591, % Fines & Forfeitures $929, % Interest Income $1,227, % Miscellaneous $1,039, % Operating Transfers 3 $212,000.4% TOTAL $51,821, % 1 Revenues paid by other governmental entities to the City for shared revenues, grants or other reimbursement programs. 2 Revenues raised by users fees or other direct charges to customer for services, such as recreation. 3 Transfers from other City funds which help subsidize operations of those funds. $28,910,570 61% $9,130,740 19% $3,518,578 8% $3,006,770 6% $927,611 2% $849,110 2% $535,278 1% $344,080 1% $47,222, % EXPENSES AMOUNT % OF TOTAL AMOUNT % OF TOTAL General Government $8,295, % $8,597,986 19% Public Safety $19,679, % $17,367,477 39% Parks & Recreation $6,976, % $6,649,863 15% Public Works $3,474, % $3,331,769 7% Building $2,433, % $2,440,812 5% Planning $798, % $687,595 2% Commerce/Development $135,000.3% $113,184 0% Capital Outlay 1 $191,850.4% $221,768 1% Operating Transfers 2 $6,130, % $5,501,548 12% TOTAL $48,115, % $44,912, % 1 Purchases of equipment, furniture and fixtures under $5, Transfers to other funds to subsidize operations of those funds.

18 CITY COMMISSION STRAT CITY COMMISSION STRAT capital improvement PROGRAM CAPITAL IMPROVEMENTS completed in FY 1998 Capital Improvement Projects include major construction, expansion/repair or purchase of buildings, utility systems, streets and other property. Funding comes from the General Fund, Water & Sewer Fund, City Centre operating revenues, Franchise Revenue Bonds, voter-approved General Obligation Bonds and other sources Median Improvements Replace Water Troughs Force Main Capacity Increases Mullins Park Maintenance Center Sportsplex Lakeview Park Cypress Park - light jogging path Oakwood Park

19 EGIC PRIORITY EGIC PRIORITY the breakdown OF YOUR TAX BILL A typical Coral Springs homeowner with property (primary residence) assessed at $150,000 and who has taken the Homestead Exemption might expect his taxes to be allocated in this way: WHERE DO YOUR AD VALOREM TAXES GO? HOSPITAL $ (9.9%) WATER DISTRICT $90.25 (2.9%) COUNTY $ (31.2%) SCHOOL BOARD $1,246.81(39.6%) CITY OPERATING $ (13.5%) INLAND NAVIGATION $6.25 (0.2%) CITY GO DEBT $83.50 (2.7%) POLICE SERVICES $ (40.9%) OPERATING TRANSFERS $54.17 (12.7%) PARKS AND RECREATION $61.64 (14.5%) PUBLIC WORKS AND BUILDING $52.20 (12.3%) GENERAL GOVERNMENT* $83.24 (19.6%) THE Composite Index *Includes General Government, Planning, Commerce/Development and Capital Outlay Made up of 10 key indicators of our performance, the Composite Index balances customer perception with bottom-line results. The indicators are compiled mathematically, measuring progress from a fixed point in time in our case, the index begins with a base value of 100 in PROJECTED COMPOSITE INDICATORS Residential Assessed Property Values Commercial & Industrial Property Values Employee Productivity (# of employees per 1,000 population) Crime Rate Traffic Accidents per 1,000 Population School Overcrowding Volunteer Participation (boards and committees) Parks Users Customer Satisfaction Employee Satisfaction

20 City of CORAL SPRINGS The City of Coral Springs encourages residents to take an active part in their government. Regular City Commission meetings are broadcast at 6:30 p.m. on the first and third Tuesdays of each month over Cable Channel 11. Residents are invited to attend the meetings and may address Commissioners on any issue during the Citizen Request portion of the meeting at 7:30 p.m. Opinions and ideas may also be expressed by calling the Commission Hotline at ; or ing from our Financial Advisory Committee website: Residents also have tho opportunity to serve on one of several boards and committees that review issues and pass their recommendations to staff, administration and the City Commission. Commissioners appoint some or all members, depending on the panel. Vacancies are announced in the media. Youth and Family Advisory Committee Architectural Review Committee Board of Adjustment Construction Review Committee Coral Springs Cultural Foundation, Inc. Code Enforcement Board Disability Advisory Committee Economic Development Foundation, Inc. Financial Advisory Committee General Employees Pension Board Growth Management and Environmental Protection Committee Martin Luther King Jr. Committee Multi-Cultural Advisory Committee Parents Education Advisory Committee Planning and Zoning Board Police Officers Pension Board City/Principal Advisory Committee School Overcrowding Solutions Committee (SOS) Senior Advisory Committee Unsafe Structures Board Youth and Family Advisory Committee