Broward Cultural Council Administration

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1 Cost of technical assistance per patron served (in dollars) FY2011 to FY % External customer satisfaction rating % Number of active public art projects Number of cooperative advertisements 1,808 1,262 1,000 1,896 Number of cultural organizations and artists receiving County financial support Broward Cultural Council Administration To provide financial support and administrative services to the visual arts, literary arts, performing arts and museums for Broward County residents and visitors to enhance the community's cultural environment % * Fifteen public art projects were added or reactivated and three conservation projects were generated as a result of the appraisal and Commission redistricting. 50% * The number of cooperative advertisements increased as cultural organizations restored their advertising budgets due to the improved economic conditions. 21% * The number of organizations that participated in the Cooperative Marketing Program increased due to the improved economic conditions. Number of grants or artist residencies distributed % Number of website inquiries 5,017,711 N/A 850,000 N/A N/A * The WebTrends reports used to calculate this measure generated unreliable data due to software issues. A correction plan has been implemented for this software, and the data are expected to be accurate in FY13. Number of workshop participants 2,193 2,242 1,069 2,050-9% Number of workshops provided % Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 1

2 Average number of days to process payment for goods and services received FY2011 to FY % Internal customer satisfaction rating N/A % Number of personnel transactions (BC-102s) % processed * The number of BC-102s processed decreased in fiscal year 2012 compared to fiscal year 2011 primarily due to changes in Human Resource procedures and discontinuation of a program which enabled employees to swap branches for locations closest to their residence. Number of purchase orders processed 2,367 2,634 2,316 2,868 9% Percent of new "all other public library" materials available within 10 business days of receipt Percent of new "Hot" materials available within 5 business days of receipt Libraries Financial and Administrative Services To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with County policies and goals % % Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 2

3 Libraries Public Services To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County. FY2011 to FY2012 Cumulative library materials circulated per circulation FTE Cumulative reference questions per professional MLS FTE External customer satisfaction rating (Historical Commission) 33,277 32,532 32,468 34,972 8% 13,478 12,862 12,525 13,118 2% % External customer satisfaction rating (Libraries) % Libraries program attendance 584, , , ,962-18% * The number of library program attendance is lower in fiscal year 2012 compared to fiscal year 2011 primarily due to a reduction in computer classes offered. Library materials circulated 10,731,867 10,367,381 10,340,934 10,596,732 2% Number of cultural resource protection actions % taken (Historical Commission) * Decrease in FY12 compared to FY11 is due to past development proposals reviewed that have yet to come to the construction phase; consequently staff involvement and redirection of staff duties resulted in less hours being spent on protection actions taken. Number of customers served 9,357,151 9,208,317 9,384,522 8,749,429-5% Number of customers with cards 1,367,166 1,440,082 1,394, ,856-41% * During fiscal year 2012, library staff eliminated 662,467 accounts that expired due to years of inactivity which resulted in a reduced number of customers with cards compared to fiscal year Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 3

Library as well as opening two micro-libraries.

4 LIBRARIES Library Materials Circulated HIGHLIGHTS In fiscal year 2012, the Libraries division continued to meet customer demand for library materials by opening up the new Young at Art Children s Museum and Library as well as opening two micro-libraries. Library Materials Circulated (in millions) FY08 FY09 FY10 FY11 FY12 Broward County, Florida Fiscal Year 2012 Report Libraries, Parks & Cultural Page 3A

As a result, the division continues to meet the growing demands of library patrons by providing services beyond walls (BCL WOW).

5 LIBRARIES HIGHLIGHTS Over the past few years, the libraries division experienced significant reduction in budget, staff and hours. However, as patrons begin utilizing libraries for nontraditional services, the need for traditional programming slightly diminishes. As a result, the division continues to meet the growing demands of library patrons by providing services beyond walls (BCL WOW). Number of Patrons Attending (thousands) Library Programs Attendance FY08 FY09 FY10 FY11 FY12 Broward County, Florida Fiscal Year 2012 Report Libraries, Parks & Cultural Page 3B

6 Libraries Public Services To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County. FY2011 to FY2012 Number of development proposals reviewed (Historical Commission) Number of digital downloads accessed by patrons (ebooks and audiobooks) Number of education program attendees (Historical Commission) * As the economy slowly improves, the number of new constructions is expected to rise. As a result, the Historical Commission anticipates the number of development proposal reviews to continue to increase with respect to the economy. N/A N/A 90, ,623 N/A 1,212 1,773 1,500 1,649-7% Number of education programs provided % (Historical Commission) * The number of education programs provided in FY12 is lower than FY11 due to a reduction in the number of staff dedicated to programming and speaking engagements. Number of Libraries Internet page views N/A N/A 87,000,000 N/A N/A * The WebTrends reports used to calculate this measure generated unreliable data due to software issues. A correction plan has been implemented for this software, and the data are expected to be accurate in FY13. Number of patrons using computers N/A N/A 2,750,000 2,758,229 N/A 51% Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 4

7 Libraries Public Services To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County. FY2011 to FY2012 Number of volunteer hours (Historical % Commission) * Decrease in volunteerism in FY12 is primarily due to a decrease in programming which typically require large number of volunteers throughout the year. Number of volunteer hours (Libraries) N/A N/A 115, ,811 N/A Number of volunteers (Historical Commission) % * Decrease in volunteerism in FY12 is primarily due to a decrease in programming which typically require large number of volunteers throughout the year. Number of volunteers (Libraries) N/A N/A 16,000 15,819 N/A Percent of development proposal reviews completed within mandated deadlines (Historical Commission) % Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 5

8 Parks and Recreation Administration To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations. FY2011 to FY2012 Number of volunteer hours as percentage of total staff hours % Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 6

9 4-H volunteer hours (FTE equivalent) FY2011 to FY2012 * The average volunteer hours in fiscal year 2012 is lower than fiscal year 2011 due to the vacancy of a position responsible for the management of the 4-H program. Customer satisfaction rating (4-H) % Customer satisfaction rating (urban and commercial horticulture) Parks and Recreation Extension Education To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership, and youth programs to improve the quality of home and community environment. -67% % Master Gardener volunteer hours (FTE equivalent) Number of 4-H educational programs Number of commercial horticulture programs Number of participants in Tree Trimmer Program % * The number of volunteer hours have declined due to general economic hardships which has made it difficult for people to afford the time to volunteer. -71% * The total number of educational programs in fiscal year 2012 is lower than fiscal year 2011 due to the vacancy of a position responsible for the management of the 4-H program. 17% * The number of commercial horticulture programs in fiscal year 2012 is higher than fiscal year 2011 primarily due to the launch of the new tree trimmer program. 33% * The number of tree trimmer participants fluctuates on a two year cycle due to bi-annual renewals. Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 7

10 FY2011 to FY2012 Number of Tree Trimmer education hours 3,175 2,510 2,500 3,330 33% provided * The number of tree trimmer participants fluctuates on a two year cycle due to bi-annual renewals. Original urban horticultural publications per year N/A % * The coordination of the commercial horticulture program is primarily the responsibility of the Program Assistant. However, since this position was vacant throughout fiscal year 2012, the responsibilities were shared amongst remaining staff resulting in a decreased number of publications. Total 4-H clients served 87,369 67,136 12,000 4,491-93% * The total clients served in fiscal year 2012 is lower than fiscal year 2011 due to the vacancy of a position responsible for the management of the 4-H program. Total commercial horticulture clients served 17,217 15,825 14,400 16,619 5% Total urban horticulture clients served 78,873 73,039 55,000 90,941 Trained and certified active Master Gardeners per Extension Agent Parks and Recreation Extension Education To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership, and youth programs to improve the quality of home and community environment. 25% * In fiscal year 2012, a team of Master Gardeners focused more on promoting urban horticulture programs and events countywide resulting in an increase in the number of clients served compared to fiscal year % Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 8

11 Parks and Recreation Regional Parks To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities. FY2011 to FY2012 Cost per acre of natural area maintained ($) ,500 1,284 * The cost per natural area maintained in fiscal year 2012 is higher compred to fiscal year 2011 due to one-time increased cost associated with the extensive exotic maintenance needed at Miramar Pineland. Cumulative maintenance cost per acre ($) 1,755 1,441 2,150 1,495 4% Customer satisfaction rating % Park attendance 4,008,902 5,814,702 4,004,000 7,498,038 Percent of operational budget supported by user fees 29% * The number of park attendance is higher in fiscal year 2012 compared to 2011 as a result of reopening all county parks 363 days a year % 120% Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 9

PARKS AND RECREATION Park Patrons HIGHLIGHTS Park attendance is higher in fiscal year 2012 compared to 2011 partially as a result of re opening all county parks 363

12 PARKS AND RECREATION Park Patrons HIGHLIGHTS Park attendance is higher in fiscal year 2012 compared to 2011 partially as a result of re opening all county parks 363 days a year. Number of Patrons (in millions) FY08 FY09 FY10 FY11 FY12 Broward County, Florida Fiscal Year 2012 Report Libraries, Parks & Cultural Page 9A

13 Parks and Recreation Target Range Parks and Recreation Target Range To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military. FY2011 to FY2012 Cost per user (in dollars) * The cost per user is significantly higher in fiscal year 2012 compared to the previous fiscal year primarily due to a change in the methodology used to calculate the number of users. Customer satisfaction rating % Gross revenue collected 1,224,734 1,287,048 1,133,800 1,309,603 2% Number of users 133, , ,000 95,244 46% -26% * A review of the Target Range's performance measures was conducted in fiscal year 2012 which revealed several opportunities for improvement in the collection and reporting of data. As a result, the methodology used to calculate the number of users was revised during the last quarter of the fiscal year. Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 10

14 Parks and Recreation/Marine Law Enforcement Parks and Recreation/Marine Law Enforcement To provide boating safety and education for residents and visitors to allow for quality water craft experiences. FY2011 to FY2012 Number of boating accidents reported * The number of boating accidents reported in fiscal year 2012 is lower compared to fiscal year 2011 primarily due to increased visibility and patrol of officers on the water. Number of public contacts per actual patrol hour % Percent of funded patrol hours used % Percent of requests processed by EMLEG staff within ten days of receipt % -25% Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 11

15 Parks Municipal Service District Parks and Recreation/Municipal Service District To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities. FY2011 to FY2012 After School Program participants 30,052 23,992 28,000 27,628 * Fiscal year 2012 has shown an improvement in the economy. As the economy continues to improve, more families are able to find jobs and fully utilize after school services offered by our parks. Cumulative cost per acre managed 32,043 31,730 36,886 32,613 3% External customer satisfaction rating % Number of recreation programs offered % * In fiscal year 2012, two new programs (yoga and karate) were introduced into the local park system. These programs are offered in all six neighbhorhood parks. Park attendance 420, , , ,238-7% Summer Recreation Program participants 12,151 20,260 20,000 19,932-2% 15% Broward County, Florida - Fiscal Year 2012 ment Report Libraries, Parks, and Cultural - Page 12

FY 08 Actual FY 09 Budget FY 10 Budget. $57,000 $130,000 $130,000 0% Costs Subtotal $114,565,000 $109,017,920 $97,425,990 (11)% 1,352 1,164

FY 08 Actual FY 09 Budget FY 10 Budget. $57,000 $130,000 $130,000 0% Costs Subtotal $114,565,000 $109,017,920 $97,425,990 (11)% 1,352 1,164 Community Services Department Community Services GENERAL FUND Percent Positions Change 2009-10 FY 09 Budget FY 10 Budget Administration $527,829 $363,330 $437,080 20% 3 4 Animal Care & Regulation $4,391,167