Custom Report. Online report sponsored by SEWP IV

Transcription

1 Online report sponsored by SEWP IV Customer Service Fuels Growth, s3 Contractors Follow Customers to SEWP, s8 Agency Buyers Offer New Ideas, s10 GWACs Are Not MACs, s12 Contractors Aim for High Performance Ratings, s14 SEWP Contract Listing, s15

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3 SEWP IV s customer service spurs rapid growth Sales to top $2 billion in fiscal 2010 Joanne Woytek, program manager for the NASA Solutions for Enterprisewide Procurement (SEWP) IV governmentwide acquisition contract (GWAC), says that increasing its revenue is not her goal. We re not trying to grow or be the biggest contract vehicle, but to offer something that people find useful, Woytek said. But as Woytek and her staff are discovering, being useful that is, providing top-of-theline information technology service to agencies that use SEWP IV to buy IT products and software leads inevitably to growth. SEWP IV has grown consistently since it began in May 2007, and the revenue generated through the program jumped from $1.358 billion in fiscal 2008 to $1.875 billion in 2009, an increase of nearly 40 percent. The program is on pace to exceed $2 billion in 2010, according to Woytek. SEWP is absolutely a valuable asset to federal agencies, said Kevin Plexico, senior vice president of research and analysis at Input. Why would purchasing officials from across government who have a choice where they go go to this vehicle if they didn t view it as a valuable vehicle? SEWP IV is an indefinite-delivery, indefinite-quantity GWAC consisting of 38 competed prime contract holders, including 21 small businesses. All federal agencies can purchase a wide variety of advanced IT products and product-related services, including hardware and software, maintenance, warranty, installation, and product training, at fixed prices through SEWP IV. Although the contract is not a services contract, agencies can purchase the services they need to install products and SEWP IV Numbers Total Revenue: $4,698,838,680 Total Orders: 71,774 Average Order Size: $65, Source: SEWP IV Program Office, June 2010 software, as long the services do not exceed 10 percent of the overall contract price. About 70 agencies and 10,000 people are using SEWP IV, according to Woytek. SEWP IV also has a contract ceiling of $5.6 billion for each of the 38 contract holders, so there is no danger that the ceiling will be breached. The contract is expected to generate $10 billion to $14 billion in sales over seven years, according to SEWP IV officials. The key to our success is that we are not a contract. Rather, we are a program The key to our success is that we are not a contract. Rather, we are a program that supports a contract. We try to make sure that every piece of the program products, tools, outreach and service delivery fits together. Joanne Woytek, SEWP IV program manager that supports a contract, Woytek said. We try to make sure that every piece of the program products, tools, outreach and service delivery fits together. The SEWP Advantage Several key factors explain SEWP s popularity among agency procurement officials, according to government and industry officials. A major attraction is SEWP IV s low fee of 0.5 percent, which is calculated against the order price. In addition, all fees are capped at $10,000 per order. The self-funding program uses these fees to pay for the 38 program managers and staff and other overhead expenses necessary to run the SEWP IV program. When SEWP I was launched 17 years ago, the program charged customers 2.6 percent to use the vehicle. But SEWP s growth has enabled the program to reduce its fee steadily over the years while also expanding customer services. Because of the cap, the actual fee percentage charged to customers in 2009 was 0.42 percent, according to the SEWP IV website. NASA doesn t give us any money and we don t give any money back to NASA. So we re not trying to make a profit, s3

4 Woytek says. Another appeal is SEWP IV s broad scope and ability to add new products quickly. Customers do not search for what they need from the SEWP catalog. They search for products and solutions from SEWP contract holders. If a contractor has what the customer wants, the products and solutions are then added to the catalog after SEWP officials review them to ensure they are within the contract s scope and are being offered at a fair and reasonable price. Typically, it takes just a day to add a new product. It s very easy to add manufacturers and products to the contract, said Chuck Spence, director of federal programs at $2.0 Billion $1.5 Billion $1.0 Billion $500 million FedStore Corp., a SEWP IV contract holder. Spence said the company is constantly adding products to the contract. The wide scope allows us to put a wide variety of information technology products on it, including services that are directly related to the products. So, as manufacturers update their offerings or if a customer needs certain things, we can get them added very easily through product refreshment. It gets reviewed quickly and on contract, ready to sell. The SEWP IV catalog now includes 3,000 manufacturers and more than 2 million products. Five new manufacturers are added each week, Woytek said. By constantly updating the catalog, we can provide our customers with the latest technologies, she said. Automated Processes, One-Day Service The watchword at SEWP is one business day. Program officials strive to add products, process orders, respond to inquiries and complete other tasks within one business day. That s our metric for everything we do, Woytek said. And the program typically meets this goal, contract holders said. If you we send in an inquiry, you can expect an answer within an hour or so, said Andy Lausch, vice president of federal sales at CDW Government LLC, a SEWP IV contractor. Challenges are resolved quickly. Officials are able to quickly review and approve orders because their processes are highly automated, said Steve s4 $0 $667.2 million SEWP IV Sales $1.358 Billion $1.875 Billion $755 million Fiscal 2007 Fiscal 2008 Fiscal 2009 Fiscal 2010 Source: SEWP IV Program Office, May 2010 Small businesses thrive under SEWP IV Many federal agencies use the Solutions for Enterprisewide Procurement (SEWP) IV governmentwide acquisition contract to help meet their small-business goals, say program officials, who point to two important statistics to make their case: 35 percent of SEWP IV spending goes through SEWP s small businesses. 6 percent of SEWP IV spending goes through SEWP s Service Disabled Veteran-Owned Small Businesses (SDVOSB). These statistics show that our small businesses are widely used by government, said Marcus Fedeli, a support contractor who serves as SEWP IV business manager. Joanne Woytek, SEWP IV program manager, also regards the spending on veterans businesses to be significant. Most SDVOSBs provide [information technology] services, so we are quite pleased with how our SDVOSB resellers are doing, she said. Of the 38 SEWP IV contract holders 21 are small businesses: six 8(a) small, disadvantaged businesses and 10 veteran-owned small businesses, including seven owned by service-disabled veterans. SEWP IV has set-aside authority for small businesses and SDVOSBs. But SEWP IV s pool of small businesses also includes those owned by women or Alaska Natives and those that are situated in historically underutilized business zones. Agencies can hold competitions but then give preference to these other subcategories in addition to 8(a) companies. Charles, co-founder of and executive vice president at immixgroup, another contract holder. Charles said SEWP IV officials have been able to automate processes such as fair opportunity, which requires that all contract holders be given a fair opportunity to respond to requests for quotes, because the procedures are crystal clear. You can t automate ambiguity, he said. As a result, hiccups in the system get resolved within 24 hours. The fast turnaround got even faster in April, when SEWP IV added a chat feature that enables contractors and customers to communicate live with the SEWP program office via instant messaging. Three to four customers already use the chat tool each

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6 SEWP IV Snapshot NASA Solutions for Enterprisewide Procurement IV defined: A governmentwide acquisition contract providing advanced information technology products and related services at fixed prices Contract ceiling: $5.6 billion per contract over seven years Period performance: May 2007 to May 2014 Number of prime contractors: 38, including 21 small businesses Product selection: More than 1.3 million products and product-based services from 3,000 manufacturers Fees: 0.5 percent annually for orders up to $2 million, with a cap of $10,000 per order on orders totaling more than that Fiscal 2009 activity: $1.875 billion in sales Staff: 38 Web address: Source: SEWP IV Program Office day. The program office is also using a commercial tool to track questions so that it builds a knowledge base to provide comprehensive answers to frequently asked questions. Interestingly, Woytek implemented a chat function for SEWP nearly 10 years ago but withdrew it because chat tools at that time lacked the sophistication the program required. But she watched the developing technology and implemented the current tool after her own experience and some additional research showed that a chat tool could provide the level of service she demanded. Woytek said she is watching the new application closely. It appears to be working even better than we hoped with regard to customer interaction and service, she said. SEWP IV s automated services also include a Request for Quote tool that allows procurement officials to send their requirements online. SEWP officials review the returned quotes from contractors and, after approving them, send them to agency customers with documentation verifying that the order is within the contract s scope and properly priced and that contractors received a fair opportunity to bid. The SEWP program recently added credit card ordering to the tool. After orders have been placed, the automated tools assist with reporting, tracking and communication to ensure that customers obtain the products and solutions in a timely manner and that problems are resolved within one business day. Contractors performance is also monitored by an online Program Performance system with ratings in performance categories such as customer satisfaction and adherence to the contract. In addition, the SEWP IV program office publishes the average delivery time for each contract holder. All of this information is available on the SEWP IV website. (For more details on SEWP IV Program Performance ratings, see story on p. s14.) With contractor performance publicly displayed, companies are working to keep their ratings at excellent or very good. This is not surprising to Woytek. One of the reasons we selected these companies for SEWP IV was because they rated highly on past performance. We expected them to be good, she said. SEWP IV Recognized for Customer Focus How committed are SEWP IV officials to processing purchase orders within one day? When federal agencies flood the SEWP IV office with end-of-the-fiscal-year purchases each September, SEWP officials extend their hours to meet their self-imposed 24-hour goal. On September 30, we're here until midnight or until the last delivery order gets processed that day, said Joanne Woytek, SEWP IV program manager, adding that her staff once processed 800 orders in one day. Everyone in the office pitches in and helps out. This commitment to customers has not gone unnoticed. Washington Technology last year called the SEWP program the gold standard for customer service, and named SEWP IV as one of nine contracts that have changed how federal agencies buy technology. The managers running the contract see both agencies and their contractors as customers, Washington Technology said. The focus on service has helped SEWP survive and thrive into its fourth generation. Similarly, in a survey of 160 federal IT and procurement professionals s6 by MeriTalk, SEWP IV was named as the Federal IT King of the Contracts. SEWP IV was the top rated federal contracting vehicle with The focus on service has helped SEWP survive and thrive into its fourth generation. Washington Technology a 93 percent approval rating from survey participants. SEWP IV's approval rating was 7 percentage points higher than the second-ranked contracting vehicle, the General Service Administration s 8(a) Stars program. Among their top recommendations, survey respondents said that contracting vehicles should provide more transparency into the past performance of their contract holders. SEWP IV does precisely that with its online performance rating system.

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8 Contractors follow their customers to SEWP IV SEWP is the preferred vehicle of many federal agencies When NASA officials opened the competition for the Solutions for Enterprisewide Procurement (SEWP) IV program in 2006, officials at FedStore Corp. knew they needed to get on the governmentwide acquisition contract (GWAC). We have a large number of customers in the Department of Veterans Affairs and Air Force, and they use SEWP on a regular basis, said Chuck Spence, director of federal programs at FedStore. SEWP is a great vehicle for serving our customers. Contractor Top 10 SEWP IV Contract Holders World Wide Technology GTSI CDWG HP TKC Integration Services PC Mall Gov-GMRI immixgroup Dell FORCE Sword & Shield Total SEWP IV Revenue (millions of dollars) Source: SEWP IV Program Office, June 2010 Other SEWP contract holders agree. The reason we wanted to be on SEWP is because it s widely used by our customers in many cases it s the preferred vehicle, said Andy Lausch, vice president of federal sales at CDW Government LLC. So we wanted to make sure we were on the vehicle to help them meet their needs. Agency customers tell contractors they like SEWP IV because it is easy to use and has a wide scope and catalog of information technology offerings. They also like its ability to add new and advanced IT products quickly to the catalog. It s certainly an advantage to contractors to be able to offer their customers the latest and greatest technology items as they become commercially available, said Steve Charles, co-founder of and executive vice president at immixgroup. Supporting Contractors The SEWP IV program office has two full-time staff s8 members called contract holder relationship managers (CHRMs) who work directly with contractors to keep them informed of new policies and program tools, answer questions, resolve problems, and ensure that the contract is implemented correctly. In addition, CHRMs act as advocates for agency customers to make sure that orders are fulfilled on schedule and as expected. Contractors and SEWP program officials describe the relationship as collaborative rather than confrontational, saying open communication is the norm. The CHRMs allow us to communicate on a one-on-one basis with the program office, Spence said. To ensure that contract holders are properly informed and provide accurate information to potential customers, SEWP requires that all contractors sales staffs receive SEWP training. SEWP will also train companies that are not on the contract, in case they want to offer their products as a subcontractor through SEWP IV. Program officials meet with contract holders quarterly to discuss common issues and facilitate their use of SEWP IV. We don t want to make things too costly for them, said Joanne Woytek, SEWP IV program manager. Woytek also said the program managers for each contract holder have strong corporate backing so that if problems arise, they will be quickly resolved. Salespeople aren t going to take money out of their commissions to fix something, but program people will make sure issues get resolved, Woytek said. Thus, SEWP IV s programs and processes for working with contractors are focused on long-term goals and, ultimately, customer satisfaction. We re not just partnering with government, Woytek said. We re also partnering with industry.

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10 Agency buyers infuse SEWP IV with new ideas Program officials use training and conferences to spur innovation When federal customers suggested that NASA s Solutions for Enterprisewide Procurement (SEWP) IV governmentwide acquisition contract allow credit card purchases, program officials listened and added the capability two months ago. Many of our upgrades to our Request for Quote tool and other innovations have come from our customers, said Joanne Woytek, program manager for SEWP IV. SEWP officials gather comments from agency users throughout the year, using their training sessions and annual conference as an opportunity to find out what works well and how they can improve processes. During the past 12 months, for example, SEWP officials conducted 75 training sessions with nearly 1,000 people. We get a lot of direct feedback from people on how they are using the tools and the contract, and what they would like to see us do better, Woytek said. SEWP IV has recently introduced new tools such as a live chat function for customer service, help ticketing to improve tracking of the help desk, enhanced tracking capabilities of delivery orders and a new online interface that streamlines the ordering process for procurement officers. SEWP IV training The SEWP IV program has a training video on its website, but it also offers free training at customers offices, even overseas. Program officials are leaving soon for Germany, where they will conduct 10 days of training at 10 Defense Department locations. A training session typically lasts about 90 minutes. We want to make sure the customer is fully aware of the rules for using the contract, the tools that are available to do that easily and what services we provide as a program, Woytek said. When you walk out of training, you can walk to your desk and begin using SEWP immediately, said Marcus Fedeli, a support contractor who serves as SEWP IV business manager and conducts some of the training sessions. SEWP officials have 10,000 customers, including technical and procurement officials, and have trained 4,500 of them. Woytek relishes the training, which lets SEWP officials work one-on-one with customers. It gives us a chance to see how the program is being used and get recommendations for the tools, she said. Learning at SEWP IV Conferences Attendance at the SEWP Conference 2010 jumped 30 percent over last year s conference, with more than 240 people, s10 including 150 from government, attending the annual event. Held in April in Orlando, Fla., the conference let customers exchange insights and tips for using the contract. Contract holders also attended, but no salespeople were allowed, just program staff. SEWP officials assigned seating so that people didn t sit with their coworkers. You get a lot of cross-pollination of ideas that way, Woytek said. One of the conference s major draws was training workshops. Woytek estimated that about 50 percent of the attendees had never had training on SEWP IV. And for those who had, the conference allowed for a more in-depth education on how procurement officials can take advantage of SEWP s procurement tools. As people gain more understanding about how SEWP IV works, they feel more confident in the integrity of the process and the capabilities of SEWP program officials, Woytek said. Being comfortable with the process is very important for procurement people, because they have to personally sign the documents, she said. They want to be comfortable with what they are signing. Training a Federal Acquisition Workforce At the FOSE 2010 Conference and Expo, an annual information systems conference owned by the 1105 Government Information Group held in Washington, D.C., in March, SEWP IV training sessions filled with three times the usual number of participants. SEWP officials say federal procurement officials are becoming more aware of the contract and how it can help them do their jobs. SEWP is becoming more popular with new people coming on board in the acquisition community, Fedeli said. We re helping to train federal procurement staff for free. Procurement officials and other federal employees can request free training by writing to events@sewp.nasa.gov.

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12 GWACs are not MACs SEWP IV is authorized and managed by OMB s Office of Federal Procurement Policy Joanne Woytek wants people to understand that NASA s Solutions for Enterprisewide Procurement (SEWP) IV program is a governmentwide acquisition contract (GWAC), not a multi-agency contract (MAC). Although the distinction between a GWAC and a MAC is probably meaningless to most people, it can make a world of difference in government contracting. GWACs are a small group of information technology contracts that the Office of Management and Budget s Office of Federal Procurement Policy (OFPP) authorizes and tightly manages. Only four federal agencies NASA, the Environmental Protection Agency, the National Institutions of Health (NIH) within the Department of Health and Human Services, and the General Services Administration have GWAC authority. In contrast, individual agencies establish MACs and allow other agencies to use them, as dictated in the Economy Act. The Government Accountability Office (GAO) in April identified several problems with MACs and other enterprisewide contracts. The GAO report, Contracting Strategies: Data and Oversight Problems Hamper Opportunities to Leverage Value of Interagency and Enterprisewide Contracts, states that limited governmentwide policy exists for establishing and overseeing MACs and enterprisewide contracts. The report also states that the number of MACs and other enterprisewide contracts is unknown, and that the rising number of contracts is driving up vendors costs, because they must spend an inordinate amount of time and money competing for a spot on each contract. Ultimately, the vendors costs are passed on to the government. Interagency contracts were intended to increase government efficiency, said Sen. Joe Lieberman (I-Conn.), one of three senators who requested the report. Instead, on a daily basis, Department/Agency s12 Top Agency SEWP IV Spending Department of Defense/Army/AF/Navy $1,300 Department of Veterans Affairs $940 Department of Justice $460 NASA $265 Social Security Administration $190 General Services Administration $172 Department of Health and Human Services $125 Total SEWP IV Spending (millions of dollars) Source: SEWP IV Program Office, May 2010 agencies duplicate each other s contracting efforts, raising the cost of government. Among its recommendations for MACs, GAO called for improved reporting and stronger authorizing procedures, such as requiring a comprehensive business case analysis, to avoid further duplication of existing contracts. Woytek points out that SEWP IV already provides reports and business cases, and so NASA did not raise any objections to the GAO report. The key thing to understand is that GWACs are not MACs, she said. We are a small, controlled, authorized group of contract vehicles. There is not a proliferation of GWACs. No Attack on SEWP IV by GSA Still, some question whether agencies such as NASA, NIH and EPA should have GWAC authority. Consequently, some anxiety and handwringing often occurs when it comes time for OFPP to review and renew these agencies GWAC authority. OFPP Administrator Daniel Gordon is currently reviewing NIH s Chief Information Officer Solutions and Partners 2 (CIO-SP2) contract to determine whether to renew its GWAC authority. SEWP IV comes up for review in Fears that Gordon will not approve NIH authority also prompted speculation that SEWP IV might be in danger in Press reports suggested that GSA might ask OFPP to disapprove NASA s authority, because SEWP IV competes with GSA s IT product schedules. However, an OMB spokeswoman dispelled this notion, saying that GSA has not requested that OMB remove NASA as the executive agent for the SEWP contract. Praising Competition Among Contracts Many government analysts praise the SEWP IV contract, saying it provides needed competition for GSA and other in-house agency vehicles. Having competitive vehicles means the government is usually

13 going to get a better price, said Ray Bjorklund, chief knowledge officer and senior vice president at FedSources. Steve Kelman, former OFPP administrator under President Bill Clinton, echoed this sentiment in a recent blog post for Federal Computer Week s Web site, FCW.com. Competition among contract vehicles (including the default alternative of using one s own contract shop) promotes customer service and innovation, just like competition in other markets, Kelman wrote. In the current marketplace, competing vehicles such as CIO-SP and SEWP provide good alternatives for government customers. Kelman lauded SEWP IV officials for their ability to fill orders within a day, update their catalog quickly and deliver engineering-related IT. Bjorklund said the government should avoid having too many contract vehicles because of the added cost to contractors. But he said SEWP s continued growth demonstrates its value to federal procurement Having competitive vehicles means the government is usually going to get a better price. Ray Bjorklund, chief knowledge officer and senior vice president, FedSources officials. Bjorklund pointed out that SEWP IV s average annual growth rate from fiscal 2007 to 2009 was 29 percent, while the equivalent IT product sales on GSA s Schedule 70 had an average annual growth rate of minus 4 percent during the same period. The bottom line is that SEWP appears to be a more attractive contract vehicle than Schedule 70 for buying IT products, Bjorklund said. For those still worried about SEWP s future, OFPP s upcoming decision on the CIO-SP program could provide reassurance. I would look at CIO-SP as a bellwether for the future of SEWP, said Kevin Plexico, senior vice president of research and analysis at Input. He said SEWP probably has a stronger position than CIO-SP because of its growth. As a result, if they approve CIO-SP, I wouldn t see any reason why they wouldn t continue supporting SEWP, he said.» Information Technology On Call and On Contract GovConnection is dedicated to fulfilling the unique, specialized IT requirements of organizations just like yours. By offering top brands, including Cisco, HP, and Microsoft, we are able to create customized technology solutions. Our dedicated Account Managers will work with you before, during, and after every purchase to make sure you get exactly what you need when you need it. And with our nationwide network of service partners and teams of certified technical experts, we provide end-to-end support to help you operate efficiently and effectively. Attentive, personal service Available overnight delivery 180,000+ products Contract purchasing expertise Volume software licensing Call your GovConnection Account Manager today for SEWP IV contract purchases. Contract #NNG07DA32B (SEWP) SEWP@govconnection.com s13

14 Performance rating system keeps contractors on their toes The Program Performance online scoring system of NASA s Solutions for Enterprisewide Procurement (SEWP) IV governmentwide acquisition contract, which publicly rates contractors performance, has proven to be a valuable tool not just for SEWP officials and agencies, but for contractors, too. SEWP IV program officials, who evaluate contract holders based on feedback they receive from agency customers, provide ratings in four categories: reports, customer satisfaction, information distribution and contract adherence. Contractors can receive ratings of excellent, very good, good and poor, which have corresponding color ratings of blue, green, yellow and red. In addition, SEWP IV tracks the average time it takes for contract holders to deliver their orders, and these statistics are also posted on the Program Performance website. All of the performance information is public. Agencies may use the The Program Performance system enables program managers to go to their corporate office and say, We need to fix this or we re going down in rating. Joanne Woytek, SEWP IV program manager evaluations to help guide decision-making when they are awarding orders based on best value. It s [an] incentive for the contract holders and helps us make sure things are done right, said Joanne Woytek, SEWP IV program manager. If contractors are experiencing problems, they receive warnings from the SEWP IV program office before their ratings are dropped. Currently, all 38 SEWP IV contractors have ratings of excellent or very good. The rating system keeps contractors on their toes, industry officials said. One of our goals is to remain blue [excellent] across the SEWP contract, said Chuck Spence, director of federal programs for FedStore Corp., which has all excellent ratings. We take it very seriously and will do what we need to do to retain that rating, both for our customers and ourselves. The system serves to create a shared expectation of high performance within the SEWP IV program, said Steve Charles, co-founder of and executive vice president at immixgroup Inc., a company that also has across-the-board excellent ratings. If Joanne calls you up and says there s a problem, you had better get it fixed immediately, he said. You don t want your score to drop, because just about everyone is excellent. Another value of the online rating system is that SEWP IV contractors can point to their scores when introducing themselves to a new customer. It s much more valuable for a firm to refer potential customers to other agencies and say, Ask them how we re doing, said Andy Lausch, vice president of federal sales at CDW-Government LLC, which has all excellent ratings and the shortest average delivery time of all SEWP IV contract holders. SEWP can provide reporting that gives an unbiased view of how each firm is doing. Woytek points out that one of the reasons the rating system is effective is that it empowers program managers and motivates them to resolve problems quickly. It enables program managers to go to their corporate office and say, We need to fix this or we re going down in rating. excellent very good good poor s14

15 SEWP IV contract listing Listing as of June 30, 2010 Company Contract number Small Business Designation Custom Report Alliance Technology Group, LLC NNG07DA10B 8(a) and Woman Owned Small Business Alvarez & Associates, LLC NNG07DA46B SDVOSB Best Buy, Gov LLC NNG07DA48B Blue Tech, Inc. NNG07DA22B 8(a), Woman Owned, and Hub Zone Small Business CDW*G NNG07DA35B Counter Trade Products NNG07DA40B 8(a) and Woman Owned Small Business NNG07DA50B NNG07DA24B Dataline, LLC NNG07DA63B Dell Federal Systems L.P. NNG07DA15B Emtec Federal NNG07DA51B FCN Technology Solutions NNG07DA26B Woman Owned Small Business FedStore Corporation NNG07DA43B SDVOSB Force 3, Inc. NNG07DA11B Minority Owned Small Business NNG07DA18B Four Points Technology, LLC NNG07DA16B SDVOSB GC Micro NNG07DA30B Woman Owned and Minority Owned Small Business PC Mall Gov Inc. d/b/a GMRI NNG07DA08B NNG07DA62B GovConnection, LLC NNG07DA38B NNG07DA32B GTSI Corp NNG07DA33B NNG07DA49B Hewlett Packard (HP) NNG07DA17B i3 Federal NNG07DA42B SDVOSB IBM (International Business Machines) NNG07DA12B Intelligent Decisions NNG07DA28B Minority Owned Small Business igov.com NNG07DA27B Small Business immixgroup NNG07DA20B Small Business NNG07DA64B Iron Bow Technologies, LLC NNG07DA31B NNG07DA39B Merlin International NNG07DA23B 8(a) and Veteran Owned Small Business MicroTech, LLC NNG07DA47B 8(a) and SDVOSB Presidio Networked Solutions Inc. NNG07DA36B Red River Computer Company Inc. NNG07DA25B Small Business Ricoh Americas Corporation NNG07DA52B Silicon Graphics Federal, Inc. (SGFI) NNG07DA14B Softchoice Corporation NNG07DA37B Sword & Shield Enterprise Security, Inc. NNG07DA21B Veteran Owned Small Business Technica Corporation NNG07DA29B Veteran Owned and Minority Owned Small Business Three Wire Systems NNG07DA44B SDVOSB ThunderCat Technology, LLC NNG07DA45B SDVOSB TKC Integration Services, LLC (TKCIS) NNG07DA19B 8(a) and ANC Small Business Unisys Corporation NNG07DA09B NNG07DA13B NNG07DA34B World Wide Technology, Inc. (WWT) NNG07DA41B Source: s15

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