REGIONAL MUNICIPALITY OF WATERLOO CONSOLIDATED COUNCIL AGENDA

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1 MEDIA RELEASE: Friday October 30, 2009, 4:30 P.M. REGIONAL MUNICIPALITY OF WATERLOO CONSOLIDATED COUNCIL AGENDA Wednesday November 4, 2009 Closed Session 6:45 p.m. WATERLOO COUNTY ROOM Regular Meeting 7:00 p.m. REGIONAL COUNCIL CHAMBER 150 Frederick Street, Kitchener, ON 1. MOMENT OF SILENCE 2. ROLL CALL Audience Copy 3. MOTION TO GO INTO CLOSED SESSION THAT a closed meeting of Council be held on Wednesday, November 4, 2009 at 6:45 p.m. in the Waterloo County Room in accordance with Section 239 of the Municipal Act, 2001, for the purposes of considering the following subject matters: a) receiving of legal advice that is subject to solicitor-client privilege pertaining to community housing 4. MOTION TO RECONVENE IN OPEN SESSION 5. DECLARATION OF PECUNIARY INTEREST UNDER THE MUNICIPAL CONFLICT OF INTEREST ACT 6. PRESENTATIONS a) John Shewchuk, Chair of Crime Prevention Council, Re: 2009 Update on Activities of the Crime Prevention Council 7. PETITIONS 8. DELEGATIONS a) Erb Street West Reconstruction, Waterloo i) John Kaemmle, Jokuro Inc. (345/347 Erb Street W) ii) Amy Decleir, M&M Meat iii) Dr. Boa iv) Gabe Choujaa

2 Council Agenda /11/04 9. MINUTES OF PREVIOUS MEETINGS a) Licensing & Retail October 13, 2009 b) Closed Licensing & Retail October 13, 2009 c) Council October 14, 2009 d) Planning & Works October 27, 2009 e) Closed Committee October 27, 2009 f) Administration & Finance October 27, 2009 g) Community Services October 27, COMMUNICATIONS 11. MOTION TO GO INTO COMMITTEE OF THE WHOLE TO CONSIDER REPORTS 12. REPORTS Finance Reports a) F , T Christopher Children s Centre Redevelopment b) F , P Pre-Selection Of Scada Systems Integrator For The Manitou Drive Biosolids Dewatering Facility And Kitchener Wastewater Treatment Plant Upgrades, City Of Kitchener 1 3 Committee Reports a) Planning & Works - attached & marked PS Closed Planning & Works attached & marked CPS b) Administration & Finance - attached & marked FS c) Community Services - attached & marked SS A Additional Recommendation regarding Community Housing Projects at 31, 35, 39 and 43 David Street, Kitchener: THAT the Regional Municipality of Waterloo submit a business case to the Ontario Ministry of Municipal Affairs and Housing to request additional funding of up to $150,000 per unit (up to a total of $2,400,000) under the Regeneration component of the Federal/Provincial Social Housing Renovation and Retrofit Program (SHRRP) as proposed by Kitchener Housing Inc. for the demolition of sixteen (16) affordable housing units in four buildings at 31,35,39 & 43 David Street, Kitchener, and the construction of a new affordable housing facility with at least an equivalent number of units. Chief Administrative Officer Regional Chair Regional Clerk 13. OTHER MATTERS UNDER COMMITTEE OF THE WHOLE

3 Council Agenda /11/ MOTION FOR COMMITTEE OF THE WHOLE TO RISE AND COUNCIL RESUME 15. MOTION TO ADOPT PROCEEDINGS OF COMMITTEE OF THE WHOLE 16. MOTIONS 17. NOTICE OF MOTION 18. UNFINISHED BUSINESS 19. OTHER BUSINESS 20. QUESTIONS 21. ENACTMENT OF BY-LAWS FIRST, SECOND & THIRD READINGS a) A By-law to Confirm the Actions of Council November 4, ADJOURN

4 Our New Look Update to Regional Council Presenter: John Shewchuk, Chair Waterloo Region Crime Prevention Council "RAP" Sheets Outreach to MP's & MPP's "Research And Planning" Sheets Fear of Crime in Waterloo Region Risk Factors for Crime and Victimization Seniors, Crime and Victimization Mental Illness, Crime and Victimization Mandatory Minimum Sentences Household Income and Victimization 1

5 Street Gang Prevention $3.8 million over 3.5 years Sept 2009 March 2013 Partners: WRPS ROOF John Howard Society Lutherwood St. Mary's Counselling Street Gang Prevention Community Launch Thursday, Nov. 26, :00 6:00 pm Kitchener Public Library Refreshments Snacks Entertainment 10-Part Series with Rogers TV 10-Part Series with Rogers TV Crime Prevention 101 (Sept 30) Drugs, Alcohol and Crime (Oct 28) Crimes Against Children (Nov. 25) Women & Crime (Dec. 23) Seniors & Crime (Jan 27) Youth & Crime (Feb. 24) Neighbourhoods & Fear of Crime (Mar. 31) Behind Bars: Inside Prison (Apr. 28) Beyond Bars: Alternatives (May 26) So What Now What:? Wrap up (June 30) 2

6 Say Hi ~ Parade Say Hi Day 2009 In The Mind's Eye Issues of Substance Use in Film + Forum Series Integrated Drugs Strategy Develop a strategic plan encompassing: Prevention Harm Reduction Rehabilitation Enforcement & Justice December

7 Community Consultation Violence Prevention Until December 1, Provide a gap analysis into services for victims and offenders of interpersonal violence Roots Of Youth Violence National Municipal Network 4

8 Mental Health Forum: February 11, 2010 Received $4,500 from Correctional Services Canada In Partnership with: Crime Prevention Council Cdn. Mental Health Association (GRB) Grand Valley Institution for Women Conestoga College Justice Dinner Thursday, April 22, 2010 Guest Speaker: John "Jack" Calhoun, National Crime Prevention Council (Founder & Former President) Author of "Hope Matters" ; Former U.S. Commissioner, Admin. for Children, Youth & Families Reclaiming Youth International (Board of Directors) Contacts Christiane Sadeler Executive Director, WRCPC schris@region.waterloo.on.ca 5

9 REGIONAL MUNICIPALITY OF WATERLOO LICENSING AND RETAIL COMMITTEE MINUTES Tuesday, October 13, :32 p.m. Regional Council Chamber 150 Frederick Street, Kitchener, Ontario Present were: J. Smola, J. Mitchell, B. Strauss, and J. Wideman Members absent: D. Craig, W. Roth, K. Seiling DECLARATIONS OF PECUNIARY INTEREST UNDER THE MUNICIPAL CONFLICT OF INTEREST ACT None declared. ADOPTION OF AMENDMENT OF RULES OF PROCEDURE FOR THE LICENSING AND RETAIL COMMITTEE Richard Brookes, Solicitor, Legal Services, referred members to the included excerpt of the previous meeting s minutes as well as noting the changes made to the included Rules of Procedure. MOVED by J. Wideman SECONDED by B. Strauss THAT the Licensing and Retail Committee adopt the new rules of procedure, as presented. LICENSING HEARING Michael Langbein Taxi-cab Driver License #4041, Waterloo Taxi Limited Chair J. Smola provided opening remarks regarding the general manner in which the hearing would be conducted. R. Brookes referred the Committee to the various elements included in the agenda package, including the notice of hearing, the driver s taxi license, the taxi-cab by-law and the rules of procedure for the Committee regarding licensing hearings a. Evidence and Submissions The Committee Clerk swore in Ryan Milanovic, Municipal Law Enforcement Officer. R. Milanovic identified the driver, and related to the Committee with assistance from his notes the events that occurred on Thursday October 1, 2009 with respect to the driver. He noted that

10 L&R Minutes /10/13 no additions or modifications were made to his notes. He indicated that he conducted an inspection of the driver s taxi vehicle and noticed nothing wrong with the operation of the vehicle but did smell alcohol on the driver when conducting the inspection. When R. Milanovic related that he asked the driver if he had been drinking, and the driver responded that he had not been drinking that morning but had been drinking the night before to between 11:00 p.m. and midnight. R. Milanovic noted that the driver could not recall if on the night before he had been drinking while attending a concert in London or at home, that the driver stated he and his wife drank a 40 oz bottle of liquor, and appeared to be confused. R. Milanovic indicated that the point of confusion for the driver appeared to be the location of alcohol consumption, and that other than confusion and the odour of alcohol there were no other visible signs of intoxication. He asserted that, in his opinion, the driver was under no duress when answering the question. He noted that he did not advise the driver of his rights before making statements with respect to answering his questions. R. Milanovic indicated that the police were called and he observed the police officer administer a roadside breath test on the driver, which resulted in an Alert reading. He then issued a ticket to the driver for driving a taxi under the influence, and seized the driver s taxi license. The police officer seized the driver s license of the driver. The driver then left the area in his taxi, with his wife driving. R. Brookes entered the driver s taxi license as evidence, as Exhibit 1. M. Langbein did not have any questions for the witness R. Milanovic. The Committee Clerk swore in Jeff Slater, Constable, Waterloo Regional Police Service. J. Slater identified the driver, and related to the Committee with assistance from his notes the events that occurred on Thursday October 1, 2009 with respect to the driver. He noted that no additions or modifications were made to his notes. He responded to a call at 11:06 a.m. with an approved alcohol screening device. He spoke with R. Milanovic and heard from him that the driver had an odour of alcohol on his breath. J. Slater noted the odour of alcohol on the driver s breath, and read the driver a demand for a sample of the driver s breath for testing on a roadside screening device. The driver s breath registered an Alert, which indicates between mg of alcohol per 100 ml of blood. The driver was informed that his license was suspended for three days, the driver s license was seized, and provided the driver with a form indicating the suspension. The driver had no other signs of alcohol consumption other than the odour and the statement that he had been consuming alcohol on the previous evening. He asserted that, in his opinion, the driver was under no duress when answering the question. He explained that the driver could have had a blood alcohol level anywhere in the range of mg of alcohol per 100 ml, and that a more accurate test at the station could have determined the exact level. J. Slater explained the process by which the driver would get back his driver s license. The Committee asked if it was possible for a person to drink a large quantity of alcohol in the evening and still be drunk the next day. J. Slater responded in the affirmative, with the caveat that a large amount of alcohol would have to be consumed and that every person is different in the amount required for intoxication. The Committee asked if, in his professional opinion, the officer believed that the driver could drink alcohol until 11:00 p.m. and then blow a warning at 11 a.m. the next day. J. Slater responded that, in his opinion, a person would have to consume at least sixteen drinks to do so, and that this does occur infrequently but is possible

11 L&R Minutes /10/13 M. Langbein did not have any questions for the witness J. Slater. The Committee Clerk swore in Shawn Swiech, Uniform Patrol Constable and qualified breath technician, Waterloo Regional Police Service. S. Swiech indicated he had no personal involvement in the events of October 1, He identified two documents outlining his qualifications as a breath technician: one being his designation as a qualified breath technician, and another indicating the completion of a course for qualification as a breath technician. These documents indicate his expertise with respect to the roadside screening device that was used for screening the driver; in the past, he has been recognized as an expert in multiple instances in court. The documents were filed as exhibits 2 and 3. The Committee and the driver did not object to the assertion that S. Swiech be certified as an expert on the breath screening apparatus. S. Swiech explained the breathalyzer process and the meanings of the readings provided, included for a reading in the alert range. He explained that, in his opinion, a person could consume a quantity of alcohol in the evening and blow an alert the next day, and that a gentleman of the height and carriage of the driver would likely do so if consuming a 40 oz bottle of liquor, depending on his rate of elimination of alcohol. He answered questions with regard to the relation of time and blood alcohol concentration, the administration of the roadside screen device and the more accurate test available at the police station, and the danger posed by a driver who blows an alert. M. Langbein did not have any questions for the witness S. Swiech. The Committee Clerk swore in Sheila Penney, Office Administrator, Waterloo Taxi Limited. She was not involved in the events of October 1, She indicated that she operates the computer system used by the taxi company which logs trip reports, and is able to print reports of the logs entered. In addition to her, the president and vice-president of the company may operate the system in such a manner. S. Penney identified a document (entered as exhibit 4) that indicated that the driver signed into service at 7:51 a.m. on October 1, 2009, and another document (entered as exhibit 5) indicating the driver took two calls at 10:18 a.m. and 10:33 a.m. before his taxi inspection that day. The Committee asked what the driver was doing between 7:51 a.m. and 10:18 a.m. S. Penney responded that she was uncertain, and that she did not know where the driver would have departed from. M. Langbein did not have any questions for the witness S. Penney. The Committee Clerk swore in Michael Langbein. He indicated that he did not dispute the facts as listed on the notice, and asserted that he did not drink on the morning of October 1, He provided details of the events in the two evenings leading up to the morning in question, and noted that he ceased drinking at approximately 2:30 a.m. the evening before. R. Brookes took note of a letter from the driver to the Regional Clerk (entered as exhibit 6), and M. Langbein indicated that he agreed with the content of the letter. R. Brookes took note of a letter from the Regional Clerk to the driver (entered as exhibit 7), and M. Langbein indicated that he agreed with the content of the letter

12 L&R Minutes /10/13 M. Langbein provided an overview of the amount of alcohol he consumed in the two evenings previous to the morning of October 1, 2009, as well as the times of consumption. He indicated that his wife was not drinking with him the night before, and that he told the by-law enforcement officer that he stopped drinking at a time earlier than he actually did because he became nervous. He noted that his taxi shift began at 7:51 a.m., and that his wife signed his number into the cab on his behalf for administrative purposes with the understanding that he would not take a call as he intended to sleep. He awoke at approximately 10:00 a.m., and took his first call at 10:18 a.m. He provided details of the two calls he took that morning, prior to his taxi inspection. He affirmed that he consumed no alcohol that morning, nor went to a place where alcohol was sold. M. Langbein related his approximate height and weight to the Committee. He noted he has never been treated for alcoholism, and confirmed details of his taxi owner license. He indicated that other drivers use his cab, including his wife, and noted the conditions required for sharing of revenues. The Committee confirmed with M. Langbein that he had been drinking the morning of October 1, M. Langbein noted that he was drinking until 2:30 a.m., which he considered the evening of the previous day. The Committee noted that M. Langbein has no record of offenses on his driving record. M. Langbein affirmed that he had no witnesses to call. R. Brookes made submissions to the Committee with respect to the liability of M. Langbein, and also with respect to factors to consider in deciding a penalty if the Committee decides that the legal test for driving under the influence has been met. He provided a recommended penalty of a 30 day suspension followed by two years of probation, during which time he must not consume alcohol or be under the influence of alcohol while operating a taxi cab. M. Langbein asserted in his closing statement that he had not been drinking before he drove his cab, that is between 8:00 a.m. and 10:00 a.m. b. Committee Deliberations / Motion to go into Closed Session MOVED by J. Wideman SECONDED by B. Strauss THAT a closed meeting of Licensing and Retail Committee be held on October 13, 2009 immediately following the Licensing and Retail Committee meeting in Regional Council Chambers in accordance with Section 239 of the Municipal Act, 2001, for the purposes of considering the following subject matters: a) personal matters about an identifiable individual; b) a matter in respect of which committee may hold a closed meeting under another Act

13 L&R Minutes /10/13 c. Committee Decision / Motion to Reconvene into Open Session MOVED by B. Strauss SECONDED by J. Mitchell THAT the meeting reconvene in Open Session. The Committee made a statement about the seriousness of the offense. MOVED by J. Wideman SECONDED by J. Mitchell THAT the Licensing and Retail Committee take the following action with respect to Taxi-cab Driver License #4041, Michael Langbein: a) M. Langbein, the license holder, receive a sixty (60) day suspension effective October 13, 2009, followed immediately by placement on probation of twentyfour (24) months, b) During the suspension and probation periods, the license holder shall not consume or be under the influence of alcohol when driving any motor vehicle; c) During the suspension and probation periods, the license holder shall obey the Taxi-cab Meter By-law d) During the suspension and probation periods, monthly abstract checks of the license holder s driving record will be conducted. NEXT MEETING to be announced ADJOURN MOVED by B. Strauss SECONDED by J. Wideman THAT the meeting adjourn at 6:15 p.m. COMMITTEE CHAIR, J. Smola COMMITTEE CLERK, M. Grivicic

14 REGIONAL COUNCIL MINUTES Wednesday October 14, 2009 The following are the minutes of the Regular Council meeting held at 3:09 p.m. in the Regional Council Chamber, 150 Frederick Street, Kitchener, Ontario, with the following members present: Chair K. Seiling, J. Brewer, D. Craig, T. Galloway, J. Haalboom, B. Halloran, R. Kelterborn, C. Millar, J. Mitchell, W. Roth, J. Smola, B. Strauss, S. Strickland, J. Wideman, and C. Zehr. Members Absent: K. Denouden DECLARATIONS OF PECUNIARY INTEREST UNDER THE MUNICIPAL CONFLICT OF INTEREST ACT None declared. PRESENTATIONS Ontario Senior of the Year Award Recipient Pat Wagner appeared before Council to receive her award. Lucille Bish, Director, Community Services provided background details on Mrs. Wagner s long serving volunteer work with the Region through various Committees and groups, including Friends of Joseph Schneider Haus and Heritage Planning Advisory Committee. Chair Seiling presented the Ontario Senior of the Year Award to Mrs. Wagner and thanked her for the many years of service. Mrs. Wagner thanked all involved for this special recognition. DELEGATIONS Smoke Free Policy in Waterloo Region Housing: a) Jim Butler, HHUG Committee Member did not appear when his name was called. A written submission is attached to the original agenda. b) Steven and Georgann Moniz, Kitchener appeared before Council in support of the smoke free policy for Regional housing. G. Moniz described the health issues she experiences due to second hand smoke in the building where they reside. She advised some problems have been corrected by installing door sweeps but there are still instances where the smoke comes in through open windows and doors. She believed that she would have better health if second hand smoke were eliminated. S. Strickland brought forward Items 3, 4 and 5 from the Community Services Committee Summary of Recommendations. J. Smola requested a recorded vote. MOVED by S. Strickland SECONDED by J. Smola THAT the Summary of Recommendations of the Community Services Committee dated October 6, 2009, Items 3, 4 and 5, be adopted as follows:

15 Council Minutes /10/14 3. THAT, effective April 1, 2010, all new leases signed with Waterloo Region Housing (WRH) in all buildings and properties be 100 per cent smoke-free and restrict smoking outdoors to a distance of five meters or more away from any windows, entrances or exits to the building/unit, as described in PH /P , dated October 6, AND THAT the Board of Region of Waterloo Community Housing Incorporated (ROWCHI) and other Community Housing Providers be asked to consider implementing similar restrictions regarding smoking; AND THAT Public Health investigate, develop and implement cessation support for tenants and those on the waiting list; AND THAT Public Health and Waterloo Region Housing staff work together to provide individualized support or other special arrangements to any tenants experiencing health conditions or other challenges that might complicate their ability to comply with the policy; AND FURTHER THAT staff report back on the implementation process and results in October [PH /P ] 5. AND THAT this policy would not apply to existing tenants unless they move to a new unit and that staff be authorized to exercise flexibility to deal with hardship cases in the event of a transfer. [PH /P ] YEAS: J. Brewer, T. Galloway, J. Haalboom, B. Halloran, R. Kelterborn, W. Roth, K. Seiling, J. Smola, B. Strauss, S. Strickland, J. Wideman, C. Zehr NAYS: D. Craig, C. Millar and J. Mitchell MINUTES OF PREVIOUS MEETINGS J. Mitchell requested an amendment to page 3 of the Community Services Committee minutes dated October 6 th to reflect that she requested the second sentence of the first paragraph to be voted on separately. MOVED by J. Wideman SECONDED by B. Strauss THAT the following Minutes be approved as amended: a) Closed Audit September 23, 2009 b) Closed Council September 23, 2009 c) Council September 23, 2009 d) Planning & Works October 6, 2009 e) Closed Committee October 6, 2009 f) Administration & Finance October 6, 2009 g) Community Services October 6,

16 Council Minutes /10/14 MOVED by C. Zehr SECONDED by B. Strauss THAT Council go into Committee of the Whole to consider reports. FINANCE REPORTS a) F , P Supply of Scada System Integration Service for the Waterloo Wastewater Treatment Plant, City of Waterloo. MOVED by J. Wideman SECONDED by C. Millar THAT the Regional Municipality of Waterloo accept the proposal of Dakins Engineering Group Limited for the Supply of Scada System Integration Service for the Waterloo Wastewater Treatment Plant, City of Waterloo at a total price of $579, including all applicable taxes. b) F , T Construction and Testing of New Wells at Sites H3, H5 and P10, City of Cambridge MOVED by J. Wideman SECONDED by C. Millar THAT the Regional Municipality of Waterloo accept the tender of Davidson Well Drilling Limited for the Construction and Testing of New Wells at Sites H3, H5 and P10, City of Cambridge at a total price of $1,613, including all applicable taxes. AND THAT the Regional Municipality of Waterloo approve the advance of $300,000 within the project budget from 2011 to 2010 to cover the costs of this contract. c) F , Waterloo Region Housing s 2009/10 General Insurance Program MOVED by J. Wideman SECONDED by C. Millar THAT the Regional Municipality of Waterloo accept the bid of Frank Cowan Company Limited for the 2009/10 General Insurance Program for Waterloo Region Housing in the amount of $262, inclusive of the SHSC fee of $12, , plus applicable taxes

17 Council Minutes /10/14 d) F , T Flat Roof Replacement at 84 Wilson Avenue MOVED by J. Wideman SECONDED by C. Millar THAT the Regional Municipality of Waterloo approve the roof replacement at 84 Wilson Avenue, Kitchener and accept the tender of Roque Roofing Inc. at a total price of $186, including all applicable taxes. COMMITTEE REPORTS Planning and Works The Summary of Recommendations of the Planning and Works Committee was presented by Jim Wideman, Chair of the Committee. J. Wideman noted clause c) of the fifth recommendation should be amended to read Forward this report with letters from. MOVED by J. Wideman SECONDED by J. Brewer THAT the Summary of Recommendations of the Planning and Works Committee, dated October 6, 2009, Items 1 to 5, and one report from closed session, Item 6, be adopted as follows: 1. That the Regional Municipality of Waterloo enter into an Consulting Agreement with Hatch Mott MacDonald (HMM), in association with MMM Group and AECOM to provide consulting services to complete the Transit Project Assessment for Staging Option B, the preferred implementation staging plan of the rapid transit system, at an upset fee limit of $1,168,386 plus applicable taxes, as outlined in Report E dated October 6, THAT the Regional Municipality of Waterloo amend Traffic and Parking By-law , as amended, to provide No Parking on the West side of Peel Street (Regional Road 4) from Highway 7/8 to 90 metres North of Highway 7/8, from 7:00 a.m. to 9:00 a.m. and from 4:00 p.m. to 6:00 p.m., Monday to Friday in the Township of Wilmot, as outlined in Report E THAT the Regional Municipality of Waterloo increase the scope of the consulting assignment to investigate additional groundwater supplies under the Cambridge East Environmental Assessment task of the Integrated Urban System (IUS) Groundwater Supply Optimization and Expansion Project (IUS Project) currently being undertaken by Golder Associates Ltd., of Mississauga, Ontario by $469,000 plus applicable taxes, as outlined in Report E dated October 6, THAT the Region of Waterloo accept P , Monthly Report of Development Activity for August 2009, dated October 6, THAT the Regional Municipality of Waterloo take the following action regarding the Cambridge to GTA Rail Passenger Feasibility Study as outlined in P , dated October 6, 2009:

18 Council Minutes /10/ a) Endorse and support the Cambridge to GTA Rail Passenger Feasibility Study; b) Coordinate a meeting with other benefiting communities to develop a coordinated approach to advancing the GO Transit Rail passenger service between Cambridge and the GTA; and, c) Forward this report with letters from the Regional Chair and the Mayor of Cambridge to GO Transit, Ministry of Transportation Ontario, Transport Canada, Metrolinx and all local Members of Parliament and Member of Provincial Parliament indicating support for the project, the importance to the community and benefits to provincial transportation corridors. 6. THAT the Regional Municipality of Waterloo confirm the appeal filed by the Regional Commissioner of Planning, Housing and Community Services on behalf of the Region pursuant to By-law (Commissioner s Delegation By-law), with regard to the City of Waterloo Committee of Adjustment s decision of consent application B14/09 to the Ontario Municipal Board, and direct staff to attend at the Ontario Municipal Board proceedings to represent the Region of Waterloo on the direction of the Commissioner of Planning, Housing and Community Services. Administration and Finance The Summary of Recommendation of the Administration and Finance Committee was presented by Tom Galloway, Chair of the Committee. MOVED by T. Galloway SECONDED by B. Strauss THAT the Summary of Recommendations of the Administration and Finance Committee dated October 6, 2009, Items 1 and 2, be adopted as follows: 1. THAT the Regional Municipality of Waterloo approve the policy statements for the following Human Resources policies: a) Confined Space Entry (HR IV-5) (#41936v6) b) Restricted Space Entry (HR IV-24) (#539250v4) [CA-HR ] 2. THAT the Administration and Finance Committee approve the minutes of the Audit Committee dated September 23, Community Services The Summary of Recommendations of the Community Services Committee was presented by Sean Strickland, Chair of the Committee. It was noted Items 3, 4 and 5 were dealt with under delegations. MOVED by S. Strickland SECONDED by J. Mitchell

19 Council Minutes /10/14 THAT the Summary of Recommendations of the Community Services Committee dated October 6, 2009, Items 1, 2 and 6 to 8, be adopted as follows: 1. THAT the Regional Municipality of Waterloo approve sending the Response to the Proposed Accessible Built Environment Standard to the Ministry of Community and Social Services as feedback to the proposed Accessibility for Ontarians with Disabilities Act (AODA, 2005) Accessible Built Environment Standard, attached as Appendix A to Report CR-FM /CR-CLK /SS , dated October 6, THAT the Regional Municipality of Waterloo increase the Federal/Provincial grant for down payment assistance to the maximum of $50,000 per unit to eligible Habitat for Humanity Waterloo Region home purchasers under the Canada-Ontario Affordable Housing Program (AHP) Extension (2009) Homeownership Component, described in Report P , dated October 6, THAT the Regional Municipality of Waterloo request the Ontario Ministry of Health Promotion continue to fund the CINOT Expansion program at 100% in 2010 in order that more accurate and reliable budget figures are available for the program before any further costs are subject to cost-shared funding; AND THAT the Regional Municipality of Waterloo request the provincial government fund the full cost of implementing the CINOT Expansion program, including staffing and resource costs for dental screening and administration; AND FURTHER THAT the Regional Municipality of Waterloo forward a letter with the recommendations and a copy of this report to the Premier of Ontario and the Association of Local Public Health Agencies (alpha), as outlined in Report PH , dated October 6, THAT the Regional Municipality of Waterloo approve an increase in the maximum per diem for the Domiciliary Hostel Program to $47.75 effective April 1, 2009; AND THAT the Regional Municipality of Waterloo provide one-time funding for health and safety upgrades within the Domiciliary Hostel Program to a maximum of $85,000 in 2009, as may be determined by the Commissioner of Social Services from time to time and in a form satisfactory to the Regional Solicitor; AND FURTHER THAT the 2009 Operating Budget for Social Planning be increased by $85,000 gross and $0 net Regional Levy, as outlined in Report SS , dated October 6, THAT the Regional Municipality of Waterloo approve an increase to the 2009 Operating Budget for Social Planning, Policy and Program Administration by $128,031 gross and $0 net Regional levy subject to receipt of funding from the Province; AND THAT the Regional Municipality of Waterloo amend existing agreements with agencies for one-time funding in 2009 to a maximum of $128,031, as may be determined by the Commissioner of Social Services from time to time and in a form satisfactory to the Regional Solicitor, as outlined in Report SS , dated October 6, 2009.

20 Council Minutes /10/14 OTHER MATTERS UNDER COMMITTEE OF THE WHOLE MOVED by B. Strauss SECONDED by J. Brewer THAT Committee of the Whole rise and Council resume. MOVED by B. Halloran SECONDED by C. Zehr THAT Council adopt the proceeding of the Committee of the Whole. OTHER BUSINESS C. Zehr questioned when an amendment is made to the minutes if the original is changed or just reflected in the approving minutes. Kris Fletcher, Director, Council and Administrative Services/Regional Clerk advised that the original Committee minutes are amended and staff will investigate the amendments to Council minutes. ENACTMENT OF BY-LAWS (FIRST, SECOND & THIRD READINGS) MOVED by B. Halloran SECONDED by B. Strauss a) THAT a By-law to Amend By-Law Number , A By-Law to Establish Fees and Charges for the Regional Municipality of Waterloo (Airport) be read a first, second and third time, finally passed and numbered signed by the Regional Chair and Regional Clerk and sealed with the Regional Seal. b) THAT a By-law to Amend By-law Number , as amended, Being the Region s Traffic and Parking By-Law (No Parking Peel Street, Wilmot Township) be read a first, second and third time, finally passed and numbered signed by the Regional Chair and Regional Clerk and sealed with the Regional Seal. c) THAT a By-law to Confirm the Actions of Council of October 14, 2009 be read a first, second and third time, finally passed and numbered signed by the Regional Chair and Regional Clerk and sealed with the Regional Seal. ADJOURN MOVED by J. Brewer SECONDED by W. Roth THAT the meeting adjourn at 3:30 p.m. REGIONAL CHAIR, K. Seiling REGIONAL CLERK, K. Fletcher

21 REGIONAL MUNICIPALITY OF WATERLOO PLANNING AND WORKS COMMITTEE MINUTES Tuesday, October 27, :06 a.m. Regional Council Chamber 150 Frederick Street, Kitchener, Ontario Present were: Chair J. Wideman, J. Brewer, D. Craig, K. Denouden, J. Haalboom, *B. Halloran, R. Kelterborn, C. Millar, *J. Mitchell, K. Seiling, *J. Smola, B. Strauss, S. Strickland, and C. Zehr Members absent: T. Galloway, W. Roth DECLARATIONS OF PECUNIARY INTEREST UNDER THE MUNICIPAL CONFLICT OF INTEREST ACT None declared. REPORTS PLANNING, HOUSING AND COMMUNITY SERVICES COMMUNITY PLANNING a) P Brownfields Financial Incentive Program: Program Funding and Status Update Rob Horne, Commissioner, Planning, Housing and Community Services, introduced the report with background on the program and its success. The Committee asked for detail on the incentive program. Kevin Eby, Director, Community Planning, indicated that the Region has been prepared to provide financial assistance to area municipalities but that to date no municipality has made an application for funds. MOVED by C. Zehr SECONDED by B. Strauss THAT the Regional Municipality of Waterloo approve a Tax Increment Grant Program funding structure whereby the Tax Increment Grant application approval and funding source are determined on a case-by-case basis by Regional Council, as described in Report P , dated October 27, AND THAT the Regional Municipality of Waterloo approve amendments to the Phase II Environmental Site Assessment Grant Application Program as follows: Include a pre-consultation requirement prior to the Phase II Environmental Site Assessment Grant application. Include an eligibility requirement that the Phase II study must not have been completed earlier than one year prior to the Phase II Environmental Site Assessment Grant application.

22 P&W Minutes /27/09 AND FURTHER THAT the Regional Municipality of Waterloo authorize staff to apply the remaining Brownfield Financial Incentive Program approved budget, described in this report, to fund Phase II Environmental Site Assessment Grants. b) P Monthly Report of Development Activity for September 2009 MOVED by B. Strauss SECONDED by J. Brewer THAT the Region of Waterloo accept P , Monthly Report of Development Activity for September 2009, dated October 27, * J. Mitchell entered the meeting at 9:11 a.m. c) P Environmental Stewardship Fund Implementation Received for Information R. Horne indicated that Council has allocated $300,000 for this fund, and that this report establishes a process to apply for that money. He recognized staff that have been key to the success of bringing this fund forward, and noted that the Region is looking for ways to leverage Council support. The Committee asked if these funds could be used by Regional departments if Council does not make full use of the funds. R. Horne affirmed that all applications for funding would come through the Council/Committee structure and that the fund is intended for use in the community. TRANSPORTATION PLANNING d) P Update on Various Provincial Transportation Initiatives Graham Vincent, Director, Transportation Planning, provided the Committee with a presentation on existing and upcoming projects of the Ministry of Transportation (MTO) in and around the Region, including: Improvement to highway corridors Improvement to highway interchanges An environmental assessment for rail extensions into the Region Bus-bypass shoulder lanes Access alternatives to Highway 401 (401) The presentation is attached to the original minutes. G. Vincent explained that staff would seek a broad review from MTO of needs in southwest Ontario, with specific concerns for requirements in the Region. *B. Halloran entered the meeting at 9:25 a.m. The Committee asked for a realistic timeline for projects noted in the presentation. G.

23 P&W Minutes /27/09 Vincent responded that the projects are long-term in nature and subject to provincial priorities. It is speculated that there would be a potential time horizon of at least for the GTA West, Niagara to GTA and Brantford to Cambridge Studies. The Committee asked if there has been any discussion of a full interchange to the 401 at Franklin Boulevard. G. Vincent responded that the idea has been put forward to MTO, and the MTO has rejected it. He noted that with the Highway 401 Environmental Assessment from Hespeler Road to Milton the issue will be raised again. The Committee asked about the staging of future work to handle the expanded Highway 8. G. Vincent responded that work on the 401 is not confirmed presently but work is in the design phase. The Committee asked for the time horizon of the work for the interchange near Sportsworld Drive and Highway 8. G. Vincent responded that the time horizon is anticipated to be at least years. The Committee asked whether the bridge across the Grand River on Highway 8 has been finalized in design. G. Vincent responded in the affirmative, and noted that Regional staff only had input with respect to the bus widening lanes. The Committee asked how the work presented fulfills the intention of getting people out of cars and into public transit. G. Vincent outlined the different initiatives that are in progress in that regard. R. Horne noted that the three major areas that staff concern themselves with regarding MTO are priorities for the Regional Transportation Master Plan, multimodal transportation, and better linkages between the various projects being undertaken. The Committee asserted that the emphasis going forward should be on getting increased GO transit into the Region. The Committee asked whether any consideration has been made for extending Townline Road as an additional access into Kitchener. G. Vincent indicated that could be explored in the master planning process. The Committee asked the progress on the Region s light rail system. Mike Murray, Chief Administrative Officer, indicated that no new information is available since the last update provided to Council. The Committee asked whether there are any bus bypasses in existence on the 401. G. Vincent responded in the negative, but noted that there is on the Highway 403 in Mississauga. He indicated that the Region would expect to pay for the addition of bypass lanes. The Committee drew attention to goods movement as a traffic issue on the 401, in addition to single-occupant vehicles and rail options. The Committee expressed concern at the lack of linkages between projects, and that concern should be communicated to MTO over time. MOVED by K. Seiling SECONDED by J. Brewer THAT the Regional Municipality of Waterloo request the Ontario Ministry of Transportation to consider recommendations contained in Report P , dated October 27, 2009,regarding

24 P&W Minutes /27/09 the Highway 8 and Highway 401 interchange improvements, Niagara-GTA Corridor, GTA West Corridor, Brantford to Cambridge Transportation Corridor, Highway 401 Improvements (Cambridge Area to Halton Regional Boundary), as well as strategic transportation planning for southwestern Ontario; AND THAT the Ministry of Transportation continue to work with the Region of Waterloo, particularly through the Regional Transportation Master Plan, to determine the location of an additional Highway 401 interchange; AND THAT the Ministry of Transportation work with the Region of Waterloo and add bus bypass shoulders to the Preferred Plan through the Study Area of the Highway 8 and Highway 401 Interchange Improvements Study; AND THAT the Ministry of Transportation work with the Region of Waterloo to determine interim improvements to facilitate Rapid Transit operations in the Sportsworld Drive area prior to implementation of the Preferred Plan for the Highway 8 and Highway 401 Interchange Improvements Study; AND FURTHER THAT the Ministry of Transportation, the Region of Waterloo and other affected communities participate in a broader review of strategic transportation planning needs for Southwestern Ontario. REPORTS TRANSPORTATION AND ENVIRONMENTAL SERVICES DESIGN AND CONSTRUCTION e) E Region of Waterloo International Airport, Contract Reconstruction of Runway 14-32, Reconstruction of Taxiways Alpha, Bravo and Apron Redevelopment Authorization to Increase Contract Amount Thomas Schmidt, Commissioner, Transportation and Environmental Services, provided an overview of the report and noted that the price increase required staff to bring this report forward according to the purchasing by-law. Marcos Kroker, Senior Project Manager, Design & Construction, explained the staging of the repaving project, indicating it started in July *J. Mitchell left the meeting at 9:48 a.m. The Committee requested figures for all asphalt pricing for all projects. T. Schmidt indicated that could be provided. M. Kroker noted that MTO keeps a monthly analysis of those figures. MOVED by K. Seiling SECONDED by J. Haalboom THAT the Region of Waterloo authorize an increase in the value of Contract (Region Of Waterloo International Airport, Reconstruction of Runway 14-32, Reconstruction of Taxiways Alpha and Bravo and Redevelopment of the Apron Area) by an additional $1,554,000 plus all applicable taxes, all to be funded from approved budget allocation within the 2008/2009 Airport Capital Program as identified at the time the contract was awarded.

25 P&W Minutes /27/09 f) E Consultant Selection, Detailed Design and Services During Construction for Kitchener-Waterloo Zone 6 Elevated Tank The Committee asked if any parts of the old tank could be reused. T. Schmidt responded in the negative, noting the infeasibility from an engineering standpoint. MOVED by S. Strickland SECONDED by K. Denouden THAT the Regional Municipality of Waterloo enter into an Engineering Agreement with Genivar to provide engineering services for detailed design and services during construction of the Kitchener-Waterloo Zone 6 Elevated Tank in the City of Waterloo at an upset fee limit of $485, plus applicable taxes. g) E Class Environmental Assessment for Ottawa Street (Regional Road 4), between Elmsdale Drive and Imperial Drive, City of Kitchener - Information Package in advance of Public Consultation Centre Received for Information *J. Mitchell re-entered the meeting at 9:54 a.m. The Committee asked the rationale for removing the ramp to the expressway. Wayne Cheater, Senior Project Manager, Design & Construction, explained the technical factors involved. The Committee expressed concern at the use of roundabouts in the area of Alpine Road and Homer Watson Drive. TRANSPORTATION h) E Sawmill Road (Regional Road 17) Sidewalk, Conestogo, Township of Woolwich MOVED by B. Strauss SECONDED by J. Haalboom THAT the Regional Municipality of Waterloo approve the sidewalk construction on Sawmill Road (Regional Road 17) from Northfield Drive (Regional Road 22) to Evening Star Lane in the Township of Woolwich, as outlined in Report E , dated October 27, i) E Operational Review of Roundabouts in the Region of Waterloo Received for Information

26 P&W Minutes /27/09 T. Schmidt provided an overview of the report. The Committee asked about the nature of collisions on roundabouts. Bob Henderson, Manager, Transportation Engineering, provided an overview on the nature of roundabout collisions and noted that another education campaign would be coming in the near future. The Committee asked whether the section of Can-Amera Parkway would be two lanes. T. Schmidt indicated he would respond to the questioner directly at a later time. The Committee asked why there is no indication of separate lanes within roundabouts. T. Schmidt indicated this is a topic of discussion with differing opinions among experts. The Region is experimenting with markings presently. The Committee asked whether any improvements are planned or seen as necessary for the roundabout at Erbsville and Ira Needles. B. Henderson responded that the likely cause is turning action in the area. *J. Smola entered the meeting at 10:10 a.m. WATER SERVICES j) E Nanticoke Grand Valley Area Water Supply Project Completion of Feasibility Study Kaoru Yajima, Senior Project Engineer, Water Service, provided a presentation on the feasibility study for long-term water supply, including: Origin of study; Partners in the study; The defined guidelines of the study; Timelines; Next steps. The presentation is attached to the original minutes. The Committee asked what other communities are doing with respect to water conservation. K. Yajima indicated that ranges from an educational campaign, to nothing. The Committee expressed concern that the body controlling the additional water supply could be for profit. K. Yajima indicated that all municipalities involved share the same concerns, and that the point was made academically. The Committee discussed other affected conservation areas, and the relationship between capital cost and volume costs. The Committee asked whether a pipeline was a provincial operation. K. Yajima responded that the operation was within the purview of the local municipality. The Committee asked if any analysis exists of how much water is lost from leakage in the water system every day. T. Schmidt estimated that 10-20% of volume is lost daily. The Committee underscored that these costs should be considered in parallel with costs of a pipeline.

27 P&W Minutes /27/09 The Committee expressed concern that projects such as these take on a life of their own, and that the level of commitment at this stage is to be handled very carefully. MOVED by J. Brewer SECONDED by K. Denouden THAT Regional Municipality of Waterloo accept the report entitled Nanticoke Grand Valley Area Water Supply Project Feasibility Study (Feasibility Study) dated July 2009 as described in E ; AND THAT the Feasibility Study be included in the update of the Region s Water Supply Strategy, thereby conforming to Regional Official Plan (2009), Policy 5.C Water Supply; AND FURTHER THAT Regional Municipality of Waterloo authorize staff to continue with a workshop to finalize criteria for deciding the next steps of the Nanticoke Grand Valley Area Water Supply Project though continued meetings with Partners and through independent studies. k) E Residential Water Softener Performance Study Update #1 The Committee asked about alternative softeners, and noted that new technology is still in the early stages of development. The Committee suggested that a test and education campaign on appropriate levels of salt could be effective. It was suggested that an explanation of hard and soft water could be placed in Environews. MOVED by K. Denouden SECONDED by J. Mitchell THAT the Region of Waterloo continue with the Residential Water Softener Performance Study in 2010, as detailed in E dated October 27, LEGAL SERVICES l) CR-RS Surplus Declaration And Conveyance Adjacent To Woolwich Street South, Breslau To The Corporation Of The Township Of Woolwich MOVED by B. Strauss SECONDED by J. Haalboom THAT the Regional Municipality of Waterloo: a) declare the lands described as Part Lot 98, Registered Plan 587 and Part Lot 97, Registered Plan 588, being Part 1, Reference Plan 58R-16602, in the Township of Woolwich, surplus to the needs of the Region, as detailed in Report No. CR-RS dated October 27, 2009, and provide the standard public notification as required by the Region s property disposition by-law; and

28 P&W Minutes /27/09 b) approve and execute all documentation related to the conveyance of the lands described as Part 1, Reference Plan 58R-16602, to The Corporation of the Township of Woolwich for road widening purposes, for the sum of $1.00, as detailed in Report No. CR-RS dated October 27, 2009, pursuant to the Region s property disposition by-law and the satisfaction of the Regional Solicitor. OTHER BUSINESS Council Enquiries and Requests for Information Tracking List was received for information. J. Haalboom noted a concern regarding aggressive drivers and pedestrian safety, indicating that other municipalities such as Halifax and Calgary have rules and fines for not stopping for pedestrians at an intersection. She pointed out that there is no legislation provincially for this, and asked what could be done. The Committee heard that a report would be coming to the Committee regarding pedestrians in the near future. NEXT MEETING November 17, 2009, 9:00 a.m. MOTION TO GO INTO CLOSED SESSION MOVED by K. Denouden SECONDED by B. Strauss THAT a closed meeting of the Planning and Works Committee be held on Tuesday, October 27, 2009 immediately following Planning and Works Committee in the Waterloo County Room in accordance with Section 239 of the Municipal Act, 2001, for the purposes of considering the following subject matters: a) personal matters about identifiable individuals committee appointment b) proposed or pending acquisition of land in the City of Kitchener c) proposed or pending disposition of land in the City of Kitchener d) the security of the property of the municipality COMMITTEE CHAIR, J. Wideman COMMITTEE CLERK, M. Grivicic

29 REGIONAL MUNICIPALITY OF WATERLOO ADMINISTRATION AND FINANCE COMMITTEE MINUTES Tuesday, October 27, :14 a.m. Council Chamber 150 Frederick Street, Kitchener, Ontario Present were: Vice-Chair J. Brewer, D. Craig, K. Denouden, J. Haalboom, B. Halloran, R. Kelterborn, C. Millar, J. Mitchell, K. Seiling, J. Smola, B. Strauss, S. Strickland, J. Wideman and C. Zehr Members absent: T. Galloway and W. Roth MOTION TO RECOVENE INTO OPEN SESSION MOVED by K. Seiling SECOND by C. Millar THAT the meeting reconvene in Open Session DECLARATIONS OF PECUNIARY INTEREST UNDER THE MUNICIPAL CONFLICT OF INTEREST ACT None declared. REPORTS - Finance a) F Periodic Financial Report January September 2009 Larry Ryan, Chief Financial Officer gave an overview of the report including information related to the projected surplus and current budget position. The Committee asked as to the projected percentage increase in the 2010 Operating Budget. L. Ryan responded that staff was in the process of finalizing numbers and the package will be sent out for next week. Received for Information. b) F Investment Position at September 30, 2009 L. Ryan, Chief Financial Officer gave an overview of the report including the current investment position, value of portfolio and interest income. He advised an audit review of the Region s investment policy noted that asset backed commercial paper (ABCP) was considered an eligible investment but the Region has never invested in ABCP s and has no future intention of doing so. As a result, staff will be bringing a policy amendment forward to exclude ABCP as an eligible investment.

30 A&F /10/27 The Committee asked questions regarding interest rates and the value of the Region s total investments. L. Ryan provided clarification of the interest rate versus the value of investments. Received for Information. REPORTS Corporate Resources c) CR-FM Artwork for Region of Waterloo History Museum Gary Sosnoski, Commissioner of Corporate Resources gave an overview of the report outlining the costs associated with the artwork project and the chosen theme for the artwork would be First Nations based on the fact that they were the first to settle in this Region. MOVED by J. Wideman SECONDED by J. Mitchell THAT the Regional Municipality of Waterloo approve the expenditure of up to $95,000 to be funded from the Public Art Reserve Fund for a First Nations artwork project at the Region of Waterloo History Museum as outlined in report CR-FM , dated October 27, d) CR-RS Donation in Memory of Connie Giller (former Regional Commissioner of Corporate Resources and Regional Solicitor) Gary Sosnoski, Commissioner of Corporate Resources gave an overview of the donation and how it would be expended. MOVED by B. Strauss SECONDED by K. Denouden THAT The Regional Municipality of Waterloo accept, with appreciation, the $10,000 donation in memory of Connie Giller (Former Regional Commissioner of Corporate Resources and Regional Solicitor) and expend the donated funds as follows: (a) Purchase of a boardroom table for the Legal Services Division with commemorative plaque, with the table to be crafted from the wood of the walnut tree that was located in front of the POA Courthouse, with an approximate cost of $2,500; (b) Purchase of a sun dial with commemorative plaque to be located on the POA Courthouse grounds, with an approximate cost of $1,500; and (c) The balance of approximately $6,000 to be used for up to two annual $1,000 scholarships until depleted, to be provided to the children of Regional employees for reimbursement of a portion or all of the tuition fees to attend educational courses pertaining to environmental or law programs, with such scholarships to be awarded annually through selection by the Giller family. e) CR-CLK Service Strategy and Implementation Update Gary Sosnoski, Commissioner of Corporate Resources, provided an overview of the report to the Committee.

31 A&F /10/27 Kris Fletcher, Director, Council and Administrative Services and Deb Bergey, Manager, Citizen Services made a presentation to the committee outlining Service Strategy Implementation Update. The presentation included: Background of the Service Strategy implementation Plan Service Strategy Framework Outcomes Areas (Focus/Objectives) Service Vision Service Commitments Stages of Implementation Next steps The presentation is attached to the original minutes. The Committee asked if there will be a position paper coming at budget time or whether it would be something to be dealt with in house as part of day to day operations. G. Sosnoski clarified that there was appropriate funding for the project up to 2010 and will assess if they need additional resources after review of the citizen survey in J. Mitchell commented that she was pleased to see that an additional Citizen Service Associate will be located at 150 Frederick Street. The Committee provided thanks to staff on their work involved in the project. The Committee made suggestions as to how to better improve the Region s website so that it was more user friendly in providing information to our citizens. K. Fletcher advised Committee that the Region s website was going to be revamped to make it a better information channel and to allow people with more accessibility into the website. This new website is expected in the early part of G. Sosnoski advised Committee that the website will continue to incorporate information already contained on the present website, with the new website having a format that is more easily accessible. He also advised that the Region is in consultation with other municipalities in the Region with the hopes of finding a way to share information across our respective websites. Received for Information. f) CR-CLK Submission of Feedback for the Review of the Accessibility For Ontarians With Disabilities Act, 2005 MOVED by B. Strauss SECONDED by J. Wideman THAT the Regional Municipality of Waterloo forward Appendix A: Region of Waterloo s Comments on the Accessibility for Ontarians with Disabilities Act, 2005 attached to report CR- CLK , to the Ministry of Community and Social Services

32 A&F /10/27 g) CR-CLK Request from Wellesley Township Regarding Giant Hogweed MOVED by R. Kelterborn SECONDED by C. Millar THAT the Regional Municipality of Waterloo supports the following initiatives of the Association of Municipalities of Ontario (AMO) and other municipalities in: Having Giant Hogweed designated as a noxious weed under the Weed Control Act; Developing and implementing any Province wide program that would work towards the elimination of Giant Hogweed. AND THAT the Regional Municipality of Waterloo supports the motion of Huron-Kinloss by requesting the Province of Ontario to designate Giant Hogweed as a noxious weed under the Weed Control Act. R. Kelterborn requested the purpose of the issue paper and what other services would be gained. G. Sosnoski clarified that staff is aware of the current situation and the Region currently does not have the required enforcement staff. The hiring of part-time seasonal staff would be at the cost of $30,000 - $40,000 and staff would need specific direction from the Committee in order to submit an issue paper given the late timing in the budget process. The Committee requested clarification of the duties of the part-time enforcement staff. K. Fletcher advised that part-time staff would spend time in areas which had been previously identified with Giant Hog Weed. MOVED by R. Kelterborn SECOND by J. Wideman THAT the Regional Municipality of Waterloo direct staff to prepare a budget issue paper for the 2010 Budget for the hiring of additional resources for proactive inspections in regard to Giant Hogweed. OTHER BUSINESS Council Enquiries and Requests for Information Tracking List was received for information. NEXT MEETING November 17, 2009 ADJOURN MOVED by K. Seiling SECONDED by J. Haalboom THAT the meeting adjourn at 12:08 p.m. COMMITTEE VICE-CHAIR, J. Brewer COMMITTEE CLERK, D. Tremblay

33 Service Strategy Implementation Update: Administration and Finance Committee October 27, 2009 Docs# Background Strategic Plan: Focus Area 6: Service Excellence Foster a culture of citizen/customer service that is responsive to community needs. Development of a Service Strategy Framework Implementation Plan Detailed work / project plans Docs# Background and Context Public and staff tell us we have opportunities to improve how we deliver service. Service expectations are changing. We need to provide a more consistent service experience across the organization. We need to go from "good to great". Docs# Government Transformation and the Public Sector Service Value Chain The Public Sector Value Chain* Strong services internally and externally contribute to confidence in the public service Engaged & Supported Employees Internal Services External Services *Heintzman and Marson 2003 Citizen Service Satisfaction Modern and Transformed Government Trust & Confidence Docs#

34 Service Strategy Framework Service Vision Outcome Areas (Focus/ Objectives) Service Commitments Service Focused & Collaborative Leadership Public Awareness, Engagement & Accountability Outcome Areas Engaged, Service Focused Staff Accessible, Effective & Efficient Services Docs# Docs# Service Vision Making a Difference Every Day The Region of Waterloo will secure the trust, confidence and satisfaction of those we serve by fostering a culture of service excellence where we work collaboratively l to provide needed services and a satisfying experience anywhere you go in the organization. Docs# Service Commitments Benefit individuals and the community as a whole: Service Satisfaction Flexibility Consistency Caring Accessibility Consultation Values Based Action Docs#

35 Stages of Implementation: Service Culture Change Awareness [Jan Feb 2010] Understanding [Dec June 2010] Support [Jan-Dec 2010] Measure, Review and Enhance [Jan ] Docs# Set up Established cross departmental Service Steering Team. Established the Service Network from all areas and levels of the Region. Developed a communication strategy and plan. Conducted an organizational scan. Defining "service excellence". Docs# Quick Wins Expand CSA program to 150 Frederick St. Redesign website for a citizen focus. Develop a staff Resource Centre. Refocus Citizen Service Manager Role. Conduct a pilot in Corporate Resources applying the strategy to internal services (of internal service delivery for Corporate Resources.) Docs# What's next? Assess the number and effectiveness of general lines and the possibility of consolidation. Explore Customer Relations software. Identify service standards, targets and measures (including internal and external surveys). Docs#