Fiscal Year October September 2018 Statistics

Transcription

1 Fiscal Year October September 2018 Statistics

2 Month Live Chat per Month s per Month Texts per Month Combined Sessions Per Month Oct Nov Dec Jan Feb Mar Apr May June July* Aug Sept Totals

3 Total Transactions by Entry Point State Library of Florida Florida State University Lee County Library System State-Wide AskALibrarian Queue Hillsborough County Public Library Cooperative State College of Florida University of Florida Manatee County Public Library System Nova Southeastern University Jacksonville Public Library St Johns County Public Library System University of Central Florida Seminole County Library System University of South Florida Get Answers Florida Atlantic University St Petersburg College Pasco County Library System Miami Dade College Hodges University Valencia College Polk State College Sarasota County Libraries and Historical Resources Broward County Library Pasco-Hernando State College Miami Dade Public Library TBLC USF eresources Shimberg Health Sciences Library AAL Helpdesk CHAT SMS

4 What s the Breakdown of Questions by Source? Statewide Ask a Librarian Academic Local 40% 51% 9%

5 What Devices are Patrons Using to Ask Questions? 7% 8% 8% 58% 19% MSIE Edge Firefox Safari Chrome

6 SMS

7 Total SMS by Library State-Wide AskALibrarian Queue Hillsborough County Public Library Cooperative Jacksonville Public Library Miami Dade Public Library Pasco County Library System Seminole County Library System Valencia College University of Florida State College of Florida Broward County Library Polk State College University of South Florida Florida Atlantic University St Petersburg College Manatee County Public Library System Miami Dade College Palm Beach State College Volusia County Public Library Sarasota County Libraries and Historical Resources Lee County Library System Florida A&M University Pasco-Hernando State College Florida SouthWestern State College TCC Palm Beach Atlantic University Florida State University

8 Chat

9 What Percent of Chats Were Answered/Missed? Missed Answered 22% 78%

10 Which Departments Answered Chats (by type)? Statewide Ask a Librarian Academic Local 40% 51% 9%

11 Which Department Answered Chats (by local library)? Florida State University State College of Florida Nova Southeastern University St Johns County Public Library System Pasco-Hernando State College Polk State College Seminole County Library System University of South Florida Tampa - Hillsborough Public Library South Florida State College Broward County Library Jacksonville Public Library Hillsborough Community College Sarasota County Library System Palm Beach State College Volusia County Public Library Palm Beach County Library System Monroe County Public Library Florida SouthWestern State College Marion County Public Library System Gulf Coast State College Saint Leo University Manatee County Public Library System Ana G. Mendez University System Florida Campuses

12 Which Widgets Brought in the Most Chats (Top 25)? SCF slide-out Lee County Library System -AAL-Slide-Out-Chat Statewide askalibrarian.org 2 aal-web-popout (The Florida State University) Hillsborough County Public Library Cooperative local page Nova Southeastern University Widget 1 Florida Atlantic University local page University of Florida Widget University of South Florida local page Broward County AaL widget Valencia College local page 2 Gale Widget Jacksonville Public Library local page FSU Libraries Local Page University of Central Florida local page Seminole County local page Miami Dade Public Library local page St Petersburg College LINCCWeb Invite St Johns County Public Library System Slideout FAMU-slide University of Florida Slide St Petersburg College local page Polk State College Pasco County Local Page St Petersburg College AaL 2012 widget

13

14 State Library of Florida State-Wide AskALibrarian Queue Hillsborough County Public Library Cooperative Manatee County Public Library System Get Answers Jacksonville Public Library St Johns County Public Library System Sarasota County Libraries and Historical Resources University of South Florida Valencia College Pasco County Library System USF eresources TBLC St Petersburg College Shimberg Health Sciences Library Broward County Library Florida Atlantic University University of Central Florida Seminole County Library System AAL Helpdesk Miami Dade College Nova Southeastern University State College of Florida Florida State University Hodges University Lee County Library System USF Tampa Special Collections Polk State College Monroe Co. Public Library--Florida Keys Florida SouthWestern State College Palm Beach State College St. Petersburg Library System Indian River State College Miami Dade Public Library Lake County Library System Florida A&M University Hillsborough Community College Southeastern University Volusia County Public Library TCC Hernando County Public Library Marion County Public Library System Pasco-Hernando State College Collier County Public Library Palm Beach Atlantic University University of Florida Heartland Library Cooperative Barry University South Florida State College Citrus County Library System Total s by Library

15 Top 25 FAQ Search Terms (Queries) license 201 florida 114 need 66 business 64 state 59 number 46 library 41 find 41 tax 40 vehicle 35 registration 34 renew 32 form 31 county 30 address 29 check 29 drivers 28 online 27 home 26 insurance 25 title 24 pay 24 mobile 22 copy 22 out 22

16 FAQ Views by Month Sep-18 Aug-18 Jul-18 Jun-18 May-18 Apr-18 Mar-18 Feb-18 Jan-18 Dec-17 Nov-17 Oct