`Employability Related Activities in the University of Exeter Business School

Transcription

1 `Employability Related Activities in the University of Exeter Business School This document provides an overview of School-based employability-related activities within the University of Exeter Business School during In addition to the School-based activities listed below, Business School students are actively encouraged to take full advantage of the employability activities that are organised centrally by the University of Exeter Careers and Employment Service. Please note: entries that have the Exeter Award Logo - - beside them denote activities that can contribute towards the Exeter Award and those with the Exeter Leaders Award Logo - - beside them denote activities that can contribute towards the Exeter Leaders Award. Employability-Related Activities and Information Available Throughout the Year: Business School Employability Newsletter produced once a term includes student written pieces to encourage other students to think about what they could actually achieve and there is also a section with autobiographical reflective pieces written by alumni. The newsletter is sent to all staff and students in the School, uploaded to the Business School Employability area on web-ct and to the Business School internet pages on the University of Exeter website. Business School Employability site on Web-Ct news, information and relevant links all Business School undergraduate and postgraduate students and Business School staff can access this site. Business School Employability pages appear on the Business School area of the University of Exeter website: Business School and University of Exeter Careers and Employment Service Employability events advertised on School notice boards and on the plasma screens in Streatham Court. Home and international students are encouraged to participate in the International Buddy Scheme to help international students settle in and improve their English this scheme is coordinated in the School by Juliette Stephenson (Senior Teaching Fellow) and Elizabeth Jones (Teaching Fellow). Be the Change 18 month student mentoring project for 1 st year Business School students launched 16 th March This project is organised by Jackie Bagnall (Teaching Fellow), who secured 6,000 from the DARO Annual Fund. The project is modelled on the international Be the Change movement, and seeks to develop a peer mentoring scheme in the Business School. The project aims to develop students leadership skills which build on collaboration, communication, engagement and citizenship. This development will help to ensure that participants have the skills needed to develop capacity in social systems. Whether our young

2 people go on to make a positive difference to their community, their organisation or their country, the skills and confidence that this programme will develop are transferable and will prove valuable. Work experience is embedded in the new with Industrial Experience degree pathways, BEMM376 Tourism Work-Based Learning postgraduate module and the Independent Work Experience undergraduate module (currently offered by the Education Enhancement Unit). In addition, final year undergraduate students draw on their summer placement experiences in order work on a project for the optional Business Project module (BEM3005) Additional Employability-Related Activities & Information Provided Each Term: Autumn School Employability Officer and School Work Placement Coordinator attended the ASET (the Work-Based & Placement Learning Association) Annual Conference, Lancaster, September 8 th -10 th. - University of Exeter Business School launched the With Industrial Experience degree programme (students will spend the 3 rd year of this new 4 year degree on a work placement). 82 students registered and an additional 10 students had completed forms to change their course by December 2009 and an additional 15 students had expressed an interest in changing their course but had not yet completed a change of course form at January Employability slots included in the 1 st year undergraduate induction week - Employability slots included in the Masters students induction week - Team Development event attended by first year students during induction organised centrally by EEU and co-ordinated in the School by Juliette Stephenson (Senior Teaching Fellow). - Short 10 minute employability awareness raising sessions in lectures on all 2 nd year core & 3 rd year large modules and large Masters modules at the beginning of term - Weekly What s On? s sent out to all Business School students to alert them to upcoming employability events in the School and University more generally and competitions - School employability officer and School Work Placement Coordinator offered regular drop in hours on four days a week in addition to dealing with enquiries from and booked appointments with students outside official drop in hours - School Employability Officer delivered one of the timetabled sessions Introduction to Employability - on BSD1000 Personal & Professional Development Module. The one hour session was offered 8 times during the term - School Work Placement Coordinator delivered a compulsory one hour introductory session for students on the With Industrial Experience degree programme to welcome them and provide a brief overview of the programme.

3 - 5 School-Based 2.5 hour careers clinics (1-2-1 appointments) run by Mary McCarthy & David Pritchard (See Appendix I for attendance numbers) - 3 School-based 2 hour special CV check clinics (1-2-1 appointments) run by Mary McCarthy & David Pritchard (See Appendix I for attendance numbers) - 3 School-based special CV check clinics (1-2-1 appointments) run by Procter & Gamble (See Appendix I for attendance numbers) - 25 School-Based Employability group workshops/presentations/networking events (2 of which were opened up to all students in the University) presenters included employers, alumni and representatives from the University of Exeter Careers and Employment Service and University of Exeter International Office. These events included 6 lunchtime insights talks a new series of talks put together by the Business School Employability Officer, BEE Manager and Business School Alumni Officer - and a Business School Student and Alumni Employability Networking evening put together by Business School Employability Officer and Business School Alumni Officer. (See Appendix I for attendance numbers) - 2 days of School-based mock interviews with PwC and Edge Recruits respectively (See Appendix I for attendance numbers) - 1 Field Trip to Francis Clark Accountants for Business School students (See Appendix I for attendance numbers) - 4 Pop-Up and The Business School full day sessions with Accenture, PwC, Deloitte, Ernst & Young (ie employer stand in the Undergraduate Student Services Reception Entrance area in Streatham Court) - 1 team of 6 Business School Students entered the national Grass Routes Challenge at the Royal Agricultural College, Cirencester (team accompanied by Elizabeth Jones (Teaching Fellow)) - 18 Business School teams entered in the IBM Universities Business Challenge and competed in the first round online (4 teams are through to the semi final rounds that will take place in February and March 2010) - School Work Placement Coordinator attended University of Exeter Employer Liaison group meeting - School Employability Officer attended University of Exeter Careers and Employability representatives meeting - School Employability Officer attended University of Exeter Employability Task Force meetings - School Employability Officer attended Undergraduate Staff Student Liaison Committee Meetings (x2) - School Employability Officer attended Postgraduate Staff Student Liaison Committee Meeting

4 - School Employability Officer attended the Business School Education Committee meeting - School Employability Officer and School Work Placement Coordinator attended the Business Leaders Forum dinner in December. Spring 2010 (planned) - School Work Placement Coordinator attended Flux business game training on 11 th January. - Short 10 minute employability awareness raising session planned to take place in lectures on all 2 nd year core & 3 rd year core or large modules and to all 1 st year students in Principles of Economics Lecture. - Weekly What s On? s to alert students to upcoming employability events in the School and University more generally and competitions - School Employability Officer and School Work Placement Coordinator to participate in the annual employability planning and review meeting in the Business School on 25 th January with David Boughey and key members of the University of Exeter Careers and Employment Service. - 8 School-Based careers clinics (1-2-1-appointments) booked (7 X 3hrs and 1 X 2 hrs) to be run by Mary McCarthy and David Pritchard - 20 School-Based Employability workshops/presentations planned (four of which have been opened up to all students in the University as part of Widen Your Options fortnight) - presenters include employers, alumni and representatives from the University of Exeter Careers and Employment Service and University of Exeter International Office. These events include 8 lunchtime talks as part of the insights series and a Women in Leadership Roles: Employability Networking Evening put together by the Business School Employability Officer, BEE Manager and Business School Alumni Officer, a Business School Student and Alumni Employability Networking evening put together by the Business School Employability Officer and Business School Alumni Officer and Backstage 10: Events & Media Management Industry Evening put together by Paul Barton, Lecturer in Events Management and the Business School Employability Officer - 3 days of School-based mock interviews planned with Accenture, PwC, Ernst & Young respectively - 1 Pop-Up and The Business School full day session planned with PwC (ie employer stand in the Undergraduate Student Services Reception Entrance area in Streatham Court) - 4 Business School teams competing in the IBM UBC semi finals in February and March. - School Employability Officer and School Work Placement Coordinator to deliver employability talk during weekly Post Offer Open days in February and March

5 - School Work Placement Officer to attend University of Exeter Employer Liaison group meetings - School Employability Officer to attend University of Exeter Careers and Employability representatives meetings - School Employability Officer to attend University of Exeter Employability Task Force meetings - School Employability Officer to attend Undergraduate Staff Student Liaison Committee Meetings - School Employability Officer to attend Postgraduate Staff Student Liaison Committee Meetings - School Employability Officer to attend the Business School Education Committee meeting - School Employability Officer and School Work Placement Coordinator to arrange and run employability focus groups with undergraduate and postgraduate student representatives - School Work Placement Coordinator to arrange and attend visits to other Business Schools offering degrees with 12 month work placements in the penultimate year. - Approval to be sought for the BSD2010 Career Management Skills Module and BSD2020 Career Management Skills for with Industrial Experience Students Module. These modules are both non-credit bearing. BSD2020 is compulsory for all students on the with Industrial Experience programmes and BSD2010 is strongly recommended for all other second year undergraduate students. Summer 2010 (planned) - School employability officer and School Work Placement Coordinator to offer regular drop in hours on four days a week in addition to dealing with enquiries from and booked appointments with students outside official drop in hours - School-based careers clinics (1-2-1 appointments) to be run by Mary McCarthy and David Pritchard (exact number to be discussed) - Compulsory, non-credit bearing BSD2020 Careers Management Skills for With Industrial Experience Students Module planned to commence for current 1 st year With Industrial Experience undergraduates (see Appendix III for the length and content of the summer term sessions) - Optional, two day programme of careers management skills training open to all Business School Students except Year One With Industrial Experience Students (see Appendix III for the suggested programme)

6 - Final year undergraduate and masters students to be sent the things you should know before you go document (see Appendix IV for the 2009 undergraduate version and Appendix V for the 2009 taught postgraduate version) - School Work Placement Coordinator to attend University of Exeter Employer Liaison group meetings - School Employability Officer to attend University of Exeter Careers and Employability representatives meetings - School Employability Officer to attend the Business School Education Committee meeting - School Employability Officer to attend the University of Exeter Careers & Employment Service Annual Board meeting - School Employability Officer and School Work Placement Officer to attend the Association of Graduate Recruiters Annual Conference in July List of Employability related activities prepared by: Dr Rachel Torr, University of Exeter Business School Employability Officer

7 Appendix I Business School Employability School-Based Events Autumn Term 2009 CES School-Based Careers Clinics: Date Event Title Max Actual Careers Clinic - Mary McCarthy, University of Exeter Careers & Employment 7 5 Service Careers Clinic - Mary McCarthy, University of Exeter Careers & Employment 7 7 Service Careers Clinic - Mary McCarthy, University of Exeter Careers & Employment 7 7 Service Careers Clinic - Mary McCarthy, University of Exeter Careers & Employment 7 7 Service Careers Clinic - Mary McCarthy, University of Exeter Careers & Employment Service 7 2 CES School-Based CV Check Clinics: Date Event Title Max Actual Careers Clinic - SPECIAL CV CHECK CLINIC - Mary McCarthy, University of 6 6 Exeter Careers & Employment Service Careers Clinic - SPECIAL CV CHECK CLINIC - Mary McCarthy, University of 6 5 Exeter Careers & Employment Service Careers Clinic - SPECIAL CV CHECK CLINIC - David Pritchard, University of Exeter Careers & Employment Service 6 3 Employer CV Clinics: Date Event Title Max Procter & Gamble CV Clinic Procter & Gamble CV Clinic Procter & Gamble CV Clinic 9 7 Actual Group Activities: Date Event Title Max Actual Careers in the City - presented by Jamie Stevenson, University of Exeter Business School Accenture: Business Game Business School Student & Alumni Networking Evening Planning Your CV - Mary McCarthy, University of Exeter Careers & Employment Service Getting in & Getting on: Insights into being an entrpreneur 'Would Like to Meet ': Accounting Careers Speed Networking Event - Organised by the Institute of Chartered Accountants in England & Wales (ICAEW) Job Hunting Strategies - Mary McCarthy, University of Exeter Careers & Employment Service Business Ethics - what's in it for me? Dunchester's Millions Policy Game - Civil Service Fast Stream (organised by the Business School but open to ALL University of Exeter students) KPMG Business Game 40 27

8 Getting in & Getting on: Insights into Stockbroking with Nick Wills, Lennox Lowdon & Denis Oppong (Redmayne Bentlely Stockbrokers) Getting In and Getting On: Insights into working in the foreign exchange markets with Greg Edwards (B Comm, MBA FRSA), Director of Corporate ecommerce Sales, Deutche Bank AG Effective Application Forms - Mary McCarthy, University of Exeter Careers & Employment Service PricewaterhouseCoopers: Financial Challenge Business Game Group Interviews for 2nd Year Undergraduate Business School Students with 6 per 9 Procter & Gamble (3 X 1 hour sessions) sessio n Getting in & Getting on: Insights into Marketing with Martin Moll, Head of Marketing, Honda UK Power Equipment Preparing for an Assessment Centre: Practical session with Samworth Brothers Ernst & Young: 'Using your strengths to realise your potential' Business School International Students: working in the UK after your studies support available and visa information Deloitte: Business Game Understanding Psychometric Testing - Mary McCarthy, University of Exeter Careers & Employment Service Managing your Career - presented by Simon Hollington, Director, Leading Edge Personal Development Getting in & Getting on: Insights into and out of Human Resources Management The Interview Experience Getting in & Getting on: Insights into Operations Management with Shaun Davis, Group Director of Safety, Health & Environment, Rok Group Mock Interviews with Employers: Date Event Title Max Mock Interviews with PricewaterhouseCoopers Mock Interviews with Edge Recruits 7 7 Employability Field Trip: Date Event Title Max Field Trip to Francis Clark for Final Year Undergraduate Business School Students 10 8 Actual Actual Pop-up & The Business School: Date Event Title Max Accenture The Business School Undergraduate Student Services N/A Entrance Area PricewaterhouseCoopers The Business School Undergraduate Student N/A Services Entrance Area Deloitte The Business School Undergraduate Student Services N/A Entrance Area Ernst & Young The Business School Undergraduate Student Services N/A Entrance Area Actual N/A N/A N/A N/A

9 Appendix II BSD2010 Career Management Skills & BSD220 Career Management Skills for with Industrial Experience Students Suggested Structure NB: successful delivery of these non-credit bearing modules will depend on availability of sufficient human resources and teaching space for the timetabled sessions Undergraduate Yr2 (not WIE) BSD2010 Career Management Skills Although not compulsory all 2 nd year undergraduate students who are NOT registered on WIE programmes will be strongly recommended to attend the sessions on this non-credit bearing module. The workshop topics for BSD2010 will inform discussion topics that will be provided to personal tutors to use to help them structure their super tutorial sessions with their 2 nd year undergraduate personal tutees Autumn Term Year 2 Timetabled 1 hour weekly slot The Career Management Skills element to include 5 X 1 hour career management skills sessions (NB the number of repeat sessions required will depend on student numbers and room size ideally each session run twice during the term): What job would suit me? Job/work experience hunting strategies CVs and covering letters Application forms Psychometric Tests Spring Term Year 2 Timetabled 1 hour weekly slot The Career Management Skills element to include 5 X 1 hour career management skills sessions (NB the number of repeat sessions required will depend on student numbers and room size ideally each session run twice during the term): Assessment Centres Interview Techniques Shell Step & the Business Project Module Professionalism in the workplace 1 workplace ethics and culture Professionalism in the workplace 2 Personal and Professional Development and health and safety Undergraduate WIE Yrs 1-2 BSD2020 Career Management Skills for with Industrial Experience Students (programme to start summer 2010 for 2009/10 1 st year entrants) This non-credit bearing module is compulsory for all students who are registered on the WIE programmes.

10 The workshop topics for BSD2020 will inform discussion topics that will be provided to personal tutors to use to help them structure their super tutorial sessions with their 2 nd year undergraduate personal tutees Summer Term Year 1: 5 compulsory timetabled 1.5 hour sessions (approx 1hr delivery plus time afterwards to deal with any queries/general discussion) The Benefits of Placements (including among many other things information about what is an acceptable placement and what type of placements ie what types of work - would suit them as individuals) The Placement Search: How can I find out about suitable opportunities? CVs and Covering Letters Application Forms Psychometric tests All students registered on the WIE degree must hand in a CV and covering letter by a specified date. The deadline for the submission of these documents will (probably) be the last day of the summer term. These documents will be returned to the students with written comments on them at the beginning of the 2 nd year. Autumn Term Year 2: Weekly timetabled 1 hour sessions, of which: 3 compulsory 1 hour sessions (questions can be dealt with during office hours): Welcome to Year 2 Review of expectations/responsibilities during the placement search Assessment Centres Interview Techniques Approx 7-8 X 1 hour sessions available for optional employer presentations on their 12 month placement schemes Spring Term Year 2: Weekly timetabled 1 hour sessions, of which: 2 compulsory timetabled 1 hour sessions (questions can be dealt with during office hours) Professionalism in the Workplace I: Ethics and Culture Professionalism in the Workplace II: Health & Safety and Personal & Professional Development Approx 8-9 X 1 hour sessions available for optional employer presentations on their 12 month placement schemes Summer Term year 2: 1 compulsory timetabled 2-3 hour/half day session (lecture plus workshop/discussion) The Placement Year Student Responsibilities and Assessment Requirements (including a 1 or 1.5 hour workshop on reflexive writing skills during the last part of this session break(s) to be included)

11 Appendix III Proposed structure for Business School Employability Sessions SUMMER TERM 2010: DELIVERY OVER 4 SEPARATE DAYS (excludes Careers Clinics) NB: successful delivery will depend on availability of sufficient human resources and teaching space for the timetabled sessions The timing of the summer Business School Employability programme will depend on the when the exams finish and room availability. The worst case scenario is that the sessions will be held during the last week of term ie week commencing 14 th June. However, it is hoped that we can hold the sessions before the last week of term. Year 1 with Industrial Experience students: 1.5 day compulsory programme covering the first 5 sessions of BSD2020 Career Management Skills for with Industrial Experience Students Day 1: Time Session Introduction to BSD The Benefits of Placements The Placement Search: How can I find out about suitable opportunities? Lunch Break Planning your CV Day 2: Time Application Forms Session Psychometric tests All students registered on the WIE degree must hand in a CV and covering letter by a specified date. The deadline for the submission of these documents will (probably) be the last day of the summer term. These documents will be returned to the students with written comments on them at the beginning of the 2 nd year.

12 Additional Extra Curricula Career Management Skills Programme 2 day optional programme of career management skills workshops that are open to all students in the University of Exeter Business School except year 1 with Industrial Experience students must sign up for the individual sessions in advance via the Exeter Award website if they want to attend them Day 1: Time What Job Would Suit Me? Session Job Hunting Strategies Lunch Break Planning your CV Effective Application Forms Day 2: Time Psychometric tests Session Assessment Centres Lunch Interview Techniques Business School International Students: working in the UK after your studies support available and visa information

13 Appendix IV Things You Should Know Before You Go Document sent to final year students Summer 2009 University of Exeter Business School Employability Things you should know before you go Important employability-related information for this year s graduates We realise that this is a challenging time to be graduating and this document is intended to ensure that you know that you will still able to access careers and employment information, advice and guidance from the University of Exeter Business School and the University of Exeter Careers and Employment Service after your course ends. Please make sure that you read it! NB: In addition, to the services offered by the Business School and the University of Exeter Careers & Employment Service, you may be able to visit other university careers services in the UK in order to access free careers information and support (you will need to contact specific university careers services to enquire about access). What support is available? Services offered specifically to University of Exeter Business School graduates: face-to-face or telephone appointments with Rachel Torr, Business School Employability Officer, to answer careers and employment related queries appointments can be booked via r.torr@exeter.ac.uk or phone: (01392) service offered by Rachel Torr, School Employability Officer, to answer careers and employment related queries: r.torr@exeter.ac.uk Careers Clinics by telephone or with Mary McCarthy to discuss - eg Career planning, CVs & application forms, interview techniques or any other careers enquiry available 2-4pm on

14 Wednesday 1 st, 15 th, 22 nd and 29 th July 2009 and 10am-12pm on Wednesday 8 th July m.a.mccarthy@exeter.ac.uk phone: (01392) Additional Services offered by the University of Exeter Careers & Employment Service to ANY University of Exeter graduate who is unemployed or in temporary work: Careers information and resources are usually available on-campus in the University of Exeter Careers & Employment Service information room in Reed Mews check opening hours before visiting by calling (01392) face-to-face or telephone appointments with a Careers Advisor can be booked by phone: (01392) If you would like your CV checked you can send it via for comment: careers@exeter.ac.uk Electronic careers information is available via the University of Exeter Careers & Employment Service Employability website: In addition you may be able to access free careers information, advice and guidance from other university careers services in the UK You will need to contact the relevant service direct to find out what services they offer to graduates from other universities. Contact details will be available on the service s website, which you will be able to access via the relevant university s website ******************************************************************************************* How to request a reference for employment from the University of Exeter Business School: Many graduates are unsure how to request a reference for employment from the University of Exeter Business School. The information below will tell you what you need to do. Please make sure that you read it and take any action that is necessary now (eg sending in a permission slip or an up-to-date copy of your CV) if you have not already done so. What do you need to do if you want a reference from the Business School? 1. Give permission for your exam results to be released to employers making reference requests. To do this, please complete the reference permission (see below) with your details and return it to the Business School reference office as soon as possible business-school-referencesoffice@exeter.ac.uk 2. Send an up-to-date copy of your CV to the reference office as an attachment to the mentioned above. 3. When you are completing any application form or sending out your CV to employers please ensure that you use the following contact details for your University of Exeter Business School referee:

15 The Reference Office The University of Exeter Business School Streatham Court Rennes Drive Exeter EX4 4PU PLEASE NOTE: Reference requests will not be completed for students if we do not hold an up to date copy of your CV AND the giving permission to release your results. Personal tutors who receive any reference requests from employers will pass them on to the reference office to be handled. This will result in a delay in getting a reference to the employer. It is, therefore, in your interest to make sure that your reference is addressed to the References Office. Students who are applying to Masters Degree programmes should seek a reference directly from their personal tutor. If you are considering this option please contact your tutor to discuss and check that they will act as a referee for you. THE REFERENCE GIVING PERMISSION FOR YOUR EXAM RESULTS TO BE RELEASED TO EMPLOYERS MAKING REFERENCE REQUESTS: Please paste the text below into an , complete the details write reference permission in the subject area, attach a copy of your CV to the and return it to business-schoolreferences-office@exeter.ac.uk Attachments: <INSERT YOUR NAME HERE> - CV Dear Business School Reference Team, Full Name: <INSERT YOUR FULL NAME HERE> Student Number: <INSERT YOUR ID NUMBER HERE> Please accept this as confirmation that I give permission for my module and / or degree programme results to be released to potential employers who request a reference from you. I also attach my CV for you to hold centrally and understand that this will be used when necessary to help complete a reference request. Yours sincerely, <INSERT YOUR NAME HERE>

16 ******************************************************************************************* If you have any queries about anything in this document please contact: Dr Rachel Torr School Employability Officer University of Exeter Business School Streatham Court Rennes Drive Exeter EX4 4PU Tel: +44 (0)

17 Appendix V Things You Should Know Before You Go Document sent to taught masters students Summer 2009 University of Exeter Business School Employability Things you should know before you go Important employability-related information for this year s graduates We realise that this is a challenging time to be graduating and this document is intended to ensure that you know that you will still able to access careers and employment information, advice and guidance from the University of Exeter Business School and the University of Exeter Careers and Employment Service after your course ends. Please make sure that you read it! NB: In addition, to the services offered by the Business School and the University of Exeter Careers & Employment Service, you may be able to visit other university careers services in the UK in order to access free careers information and support (you will need to contact specific university careers services to enquire about access). What support is available? Services offered specifically to University of Exeter Business School graduates: face-to-face or telephone appointments with Rachel Torr, Business School Employability Officer, to answer careers and employment related queries appointments can be booked via r.torr@exeter.ac.uk or phone: (01392) service offered by Rachel Torr, School Employability Officer, to answer careers and employment related queries: r.torr@exeter.ac.uk Careers Clinics by telephone or with Mary McCarthy to discuss - eg Career planning, CVs & application forms, interview techniques or any other careers enquiry available 2-4pm on Wednesday 1 st, 15 th, 22 nd and 29 th July 2009 and 10am-12pm on Wednesday 8 th July m.a.mccarthy@exeter.ac.uk phone: (01392)

18 Additional Services offered by the University of Exeter Careers & Employment Service to ANY University of Exeter graduate who is unemployed or in temporary work: Careers information and resources are usually available on-campus in the University of Exeter Careers & Employment Service information room in Reed Mews check opening hours before visiting by calling (01392) face-to-face or telephone appointments with a Careers Advisor can be booked by phone: (01392) If you would like your CV checked you can send it via for comment: careers@exeter.ac.uk Electronic careers information is available via the University of Exeter Careers & Employment Service Employability website: In addition you may be able to access free careers information, advice and guidance from other university careers services in the UK You will need to contact the relevant service direct to find out what services they offer to graduates from other universities. Contact details will be available on the service s website, which you will be able to access via the relevant university s website ******************************************************************************************* If you have any queries about anything in this document please contact: Dr Rachel Torr School Employability Officer University of Exeter Business School Streatham Court Rennes Drive Exeter EX4 4PU Tel: +44 (0) r.torr@exeter.ac.uk