Curriculum Vitae Vaughn F. Keller, MFT, EdD 36 Oar and Line Road Plymouth, MA 02360 (774)283-4118 (203) 246-1659 mobile vaughnkeller@comcast.net Education St. Michael's College Winooski, Vermont Fairfield University Fairfield, Connecticut University of Bridgeport Bridgeport, Connecticut Fordham University New York, N.Y. Southern Connecticut Sate University Department of Psychiatry Bristol Hospital Bristol, Connecticut Gestalt Center of Connecticut Hofstra University Hempstead, NY A.B. (English) 1962 M.A. (Education) 1966 Professional Diploma (Curriculum) 1967 A.B.D. (Curriculum and Teaching) 1974 M.F.T. (Marriage and Family Therapy) 1989 Certificate of Completion (Two year clinical internship in marriage and family therapy) 1987 Certificate of Completion (Two year clinical program in Gestalt theory and therapy) 1990 Ed.D. (Leadership, Foundations and Policy Studies) 1998 1 of 7
Experience Keller & Company (1977 to present) Plymouth, MA University of Miami-Humana Health Services Research Center (2005 to 2010) University of Miami Miller School of Medicine (2005 to present) Humana Inc (2003 to 2010) Institute for Health Care Communication (1992 to 2003) West Haven, Connecticut Yale University School of Medicine (1992 to 2003) Private Practice (1989 to 1999 part time) Fairfield, Connecticut Southern Connecticut State University (1989 to 1990 part time) President Firm provides consulting services in professional development, strategic planning, and organization behavior to private and public sector organizations. Primary emphasis on health care organizations. Director, Health Behavior Laboratory The Center operates a clinical laboratory to understand and influence health behavior and conducts outcomes research in clinical and health behavior disciplines. Consultation is provided to a variety of Humana and client programs. Assistant Professor (Voluntary) Consult to family medicine residency program on health behavior. Conduct research with colleagues in the department of family medicine and other departments at the Medical School. Director, Clinical Behavior Change Collaborated in the creation of the Personal Nurse program and directed the program and its counterpart, Humana Beginnings. These are telephonic health coaching programs employing over 150 nurses throughout the United States. Associate Director Institute provides continuing education opportunities for health care professionals, conducts and sponsors research, provides consultation, and advocates for the importance of communication in the delivery of health care. Lecturer in Medicine Consult to medicine-pediatrics residency program on physician-patient communication and psycho-social aspects of primary care. Consult to faculty on qualitative research problems and conduct research with faculty members. Psychotherapist Individual, couple, and family therapy. Coordinator of Clinical training Responsible for the clinical training of intern and practicum Students in placement settings 2 of 7
Planned Parenthood Federation of America (1972 to 1977) New York, New York Educational Systems and Designs (1968 to 1972) Community Development Foundation (1967 to 1968) Westport, Connecticut Rippowam High School (1963 to 1967) Director of Management and Organization Development Developed institute that provided training and development services to family planning providers throughout the United States. Senior Associate Developed change programs for educational and community based organizations throughout the United States. Coordinator of Curriculum and Training Developed training programs for community organizers working in Appalachian and inner city communities. Teacher Taught English and creative writing to advanced placement and "at risk" students. Publications & Recent Presentations Studenski S, Perera A, Hile E, Keller V, Spadola J, Yang Y, Garcia J. (2010) Interactive video dance games for healthy older adults. Journal of Nutrition, Health and Aging. Dec. 14 (10) 850-2. Drummond D, Keller V, Bueno Y, Spadola J, Schy E. (2009) Understanding social support and medication adherence in the context of high cholesterol. National Communication Association's 95th Annual Convention, Chicago, Illinois, USA. Hazel-Fernandez L, Keller V, Meneghini L, Ma Q, Spadola, J. Patient perceptions of barriers and enhancers to diabetes self-management and care. (2009) # 2497-PO, category 23 Psychosocial - Behavioral Medicine in Diabetes for the 69th American Diabetes Association annual meeting, New Orleans, LA, USA. Hazel-Fernandez, L., Keller, V., Ma, Q., Spadola, J., Meneghini, L., & Sarmiento, O. (2009). Using electronic media to model appropriate diabetes-related health behaviors: A randomized trial of a DVD intervention. Abstract. Annals of Behavioral Medicine, 37, (Supplement): s38 Spadola J, Keller V, Drummond D, Bueno Y, and Schy E. (2008) Understanding Medication Non-Adherence; A Qualitative Study. Oral Presentation. 136th American Public Health Association Annual meeting, San Diego, California, USA Keller, VF, Goldstein, MG, & White, MK. (2003) Intensive program in communication skills. Journal of Clinical Outcomes Management. 10. 155-158. Baker, LH & Keller, VF. (2002) Connected: Communicating and computing in the examination room. Journal of Clinical Outcomes Management. 9. 621-624. 3 of 7
Keller, VF, Goldstein, MG & Runkle, C. (2002) Strangers in crisis: Communication skills for the emergency department clinician and hospitalist. Journal of Clinical Outcomes Management. 9. 439-444. Keller, VF & Baker, L. (2000) Communicate with C.A.R.E. RN, 63, (1), 32-33. O'Connell, D & Keller, VF. (1999) Communication: A risk management tool. Journal of Clinical Outcomes Management. 6. 35-38. White, M.K. & Keller, V.F. (1998) Difficult clinician-patient relationships. Journal of Clinical Outcomes Management. 5, 32-36. Keller, V. & White, M.K. (1997) Choices and changes: A new model for influencing patient health behavior. Journal of Clinical Outcomes Management. 4, 33-36. Barnett, P. & Keller, V.F. (1998) Improving Patient Adherence in Clinical Practice: A Practical Guide. New York. NY: Aspen Publishing. Keller, V. and Carroll, G. (1994) A new model for physician-patient communication. Patient Education and Counseling. 23, 131-140. Platt, F., & Keller, V. (1994). Empathic action: a teachable and learnable skill. Journal of General Internal Medicine. 9, 222-226. Platt, F., Carroll, JG., Keller, V., & Gordon, G. (1993). Three strategies for improving communication with your patients. ACP Observer. 13, 8-10. Keller, V., White, M. & Platt, F. (1992) Educating in the difficult physician-patient relationship. Proceedings of the Fourteenth Annual Conference On Patient Education (pp. 235-246)). Orlando, Florida. White, M. and Keller, V. (1992) Annotated bibliography on the "difficult" physician-patient relationship. : Institute for Health Care Communication. Sherman, S., Putnam, S., Lipkin, M., Lazare, A., Stoeckle, J., Keller, V., & Carroll, JG. (1991) Annotated bibliography on physician-patient communication. : Institute for Health Care Communication. Keller, V. Handbook on Strategic Planning. (1980) New York, N.Y.: Planned Parenthood Federation of America. Keller, V. Handbook on Course Design. (1977) Bethesda, Maryland: U.S. Postal Service. Shaw, M., and Keller, V. (1970) Syrupy Sweet. Training and Development Journal. March, 1970, 4-8. 4 of 7
Curriculum Designs Coaching to Health A program developed for clinicians from various disciplines who seek to improve the health of their patients through changing health behaviors. This program uses an innovative model that considers health to be a performance that can be improved through coaching. Connect: Communication and Health A program developed for nurses who work telephonically to empower patients to act on their own behalf. Nurses use internet and other materials to guide patients to needed resources. The Physician Supervisor A program developed for physicians who are called upon to supervise other physicians and non-physician staff. The program addresses the four supervisory roles and the skills associated with each role. Strangers in Crisis A program developed for hospitalists and emergency department physicians to develop communication skills in working with patients, families, and colleagues. The program addresses the unique challenges of communication under stress. Beyond Informed Consent A program developed for medical practitioners to develop skills in shared decision making and to view the informed consent process as an opportunity to have a meaningful conversation about treatment and outcome possibilities. C.A.R.E. A program developed for non-clinical staff who have extensive interactions with patients. The goal of the program is to position all communication as one aspect of health care and, thus, has consequences for health outcomes. This program is used in various health care settings. Coaching For Improved Performance A program developed for faculty and trainers in residency programs and health care organizations. The goal of the program is to teach coaching skills to individuals who are responsible for improving the performances of clinicians regardless of the setting. Choices and Changes A series of workshops developed for clinicians in medical settings to develop skills in influencing patient health behaviors. This program is conducted in hospitals, medical schools, and managed health care settings. Intensive Review Of Clinician-Patient Communication A program that is a composite of a one week educational intervention and on-going coaching for clinicians who need or want to make dramatic gains in their cliniciancommunication skills. This program is offered by various managed care organizations and by the Institute for Healthcare Communication. Communication: A Risk Management Tool A two-hour program for clinicians in medical settings. The program focuses on those communication behaviors that have been shown to have a strong relationship to the likelihood of malpractice litigation. 5 of 7
Difficult Clinician-Patient Relationships A program developed for clinicians in medical settings to develop the skills in working with difficult relationships between clinicians and patients. This program is conducted in hospitals, medical schools, and managed health care settings. Clinician-Patient Communication A program developed to enhance the communication skills of clinicians in medical settings. This program is conducted in hospitals, medical schools, and managed health care settings. More than 28,000 clinicians have attended this program. Faculty Development Courses A series of one week to one day programs to enable clinicians to coach, teach communication skills, and change organizational systems. Train the Trainers A program developed for GlaxoSmithKline to train medical school faculty, primarily physicians and psychologists, to counsel third year medical students on their choice of specialty. Eighty-five percent of the medical schools in the United States have sent participants to this program. The Well of Hope A program of three two and one half day workshops to accelerate the development of leaders. Program is sponsored by several organizations and academic institutions. Together. A three day retreat for leaders and managers who work in settings where it is difficult to obtain peer support. The program is designed to help create leadership "convoys" and provide an opportunity for renewal. The program has been attended by managers and leaders from a wide variety of organizations. Star Performance A three day program to develop the skills of supervisors in generating high level performance especially in creative and research groups. Program utilizes two innovative models for examining performance and has been offered by communication companies and various organizations. Breakthrough A two and one half day workshop in creative problem solving skills. During the program participants tackle difficult problems they are encountering in their lives: home, work, community. Changing Social Systems A five day program to train change agents in the development of change strategies for large institutions and communities. Program has been sponsored by United Ways and other organizations concerned with changing large systems. Seminar in Strategic Planning A five day program to train managers and leaders in the creation and execution of organizational strategies. Program is based on strategic planning handbook developed by the author. Presentations 6 of 7 More than two hundred invited presentations at professional meetings and health care organizations. A list of invited presentations is available upon request.
Misc. Professional memberships: Society of Behavioral Medicine, Motivational Interviewing Network of Trainers, American Public Health Association Novel: Behind the Neon: A Frank Kelly Novel by Vaughn F. Keller (2010) Marking Publishers, Manomet, Massachusetts. Available in paper and Kindle versions on Amazon.com. 7 of 7