Hawke s Bay District Health Board Position Profile / Terms & Conditions Position holder (title) Reports to (title) Department / Service Social Worker Associate Clinical Manager Emergency Mental Health Team Older Persons, Mental Health & Allied Health Services The Social Work profession promotes social change, problem solving in human relationships and the empowerment and liberation of people to enhance well being. Utilising theories of human behaviour and social systems, social work intervenes at the points where people interact with their environments. Principles of human rights and social justice are fundamental to social work. Purpose of the position The registered social worker will be an active member of the integrated multi-disciplinary team, that provides a responsive 24/7 comprehensive assessment, diagnostic, planning and treatment service for persons experiencing a mental health emergency. Care and Treatment will be provided in accordance with both organisational and professional competencies and standards and will involve whanau/families/support persons. This position will be require work from the Emergency Department (ED)/Acute Assessment Unit (AAU) and will contribute to the Model of Care for patients in ED and formulate part of the wider multi-disciplinary team (MDT). Providing quality mental health care is paramount. The position will contribute to the provision of 24/7 Consultation Liaison Psychiatry ensuring general medicine and surgical services receive any necessary support and advice. Performing Duly Authorised Officer (DAO) responsibilities is expected. Support the delivery of organisational wide KPI s e.g., MOH targets, financial targets and the provision of patient safety and quality of care. Working Relationships Internal Patients/Consumer/Tangata Whaiora Service Management team (ie, Nurse Director, Clinical Director, Service Director) Wider Organisational Nursing team (ie, Nurse Educators, Clinical Nurse Specialists, Nurse Practitioners, Registered and Enrolled Nurses) Chief Nursing Officer Allied Health Staff Social Work Professional Advisor Medical Staff Other team members (ie, Care Associates, Nursing students) Relevant advisory groups/committees Family Violence Intervention Team Maori Health Unit External Families/whanau and caregivers General Practitioners Practice Nurses Primary health providers Health agencies Rural Health centres Government agencies (MSD including WINZ and HNZ and CFYS) Iwi providers
Dimensions Expenditure & budget / forecast for which accountable Challenges & Problem solving Number of staff reports Delegations & Decision Other Indicators nil To ensure and prioritise a focus on patient safety and quality relating to care and processes within the Mental Health Service. Delivery of organisational KPI s including relevant MOH target, financial budgets and service plans. To recognise and support the delivery of the Hawkes Bay Health sector vision nil n/a n/a
Key Accountabilities PROFESSIONAL RESPONSIBILITY Has knowledge and judgement in professional, legal, ethical responsibilities and cultural safety. Is accountable for own actions and decisions, while promoting an environment that maximises client safety, independence, quality of life and health. Communication skills both verbal and written are expert. Cultural diversity is recognised within clinical practice and people are treated with respect. Undertakes regular clinical supervision within own profession. Linking with Social Work Professional Advisor and Social Work colleagues, participates in specific social work development activities. Maintains Competency Certificate through ANZASW or Social Work Registration Board. Registration is maintained. Professional social work education and training is attended. Applies knowledge of legislation / policies that impact on social work practice. Service user and family satisfaction surveys are completed annually and reflect the above. Case worker roles are established and evidenced in the clinical file. Knowledge of social work ethics and professional standards are evident. A training plan is developed agreed training undertaken. Clinical standards of practice are maintained and enhanced. Annual practicing certificate is current. Social Worker accesses regular and uninterupted supervision at least monthly and the record of supervision evidences this. Supervision contract is on personnel file. Demonstrates knowledge of legislation / policies. Continuing professional development log is maintained as per requirements of Social Work Registrtaion Board. ASSESSMENT A comprehensive mental health assessment, is completed with all service users. Assessments will involve the client and family where possible and other sources of information including previous documentation as appropriate. Assessments are timely, inclusive and meet, documentation standards. Social Work clinical standards of practice are maintained. Evidence that integration with other services has been implemented and they are involved in the review of goals. Informed consent, or its absence is evidenced and explained. Service user feedback reveals inclusion and partnership. Attends relevent network meetings. File audits will identify:- Interventions are clearly documented in case notes. Outcomes are documented Social Work standards of practice and ethics are utilised.
INTERVENTION AND EVALUATION Applies a range of clinical interventions and critical thinking to support the service user and family. Coordinates the involvement of other services to provide a range of choices for the service user and family. Social work standards of practice and ethics are utilised. Networks are developed and strenghtened. Provide a range of clinical / social work interventions. Evidence that integration with other services has been implemented and they are involved in the review of goals. Informed consent, or it s absence is evidenced and explained. Service user feedback reveals inclusion and partnership. Attends relevent network meetings. File audits will identify Interventions are clearly documented in case notes. Outcomes are documented Social Work standards of practice and ethics are utilised. RELATIONSHIP WITH CONSUMER Consumers will be seen for an assessment as soon as possible All contacts are documented and meet professional standards. Core documentation is completed on all service users. Families are provided with education opportunities around early warning signs, diagnosis, symptoms and treatment options. Rights (as defined by the Health and Disability Commssioner) are actively promoted and respected. Empowering relationships are established with service users and families. The clinical file is up to date, entries are legible, dated and signed with designation clearly visible. Evidence in progress notes that the service user and family were involved (or were given the opportunity and declined). Audits and feedback evidence shows evidence of service user s social system being enhanced. Consumer / tangata whaiora and their families are aware of their rights and their choices and are empowered through their relationship with the service PROFESSIONAL STANDARDS To meet Hawke s Bay District Health Board s Standards (i.e. legislative, professional, contractual, ethical and organisation) by knowing what the applicable standards are and undertaking any steps necessary to remedy shortfalls in practice and knowledge. Professional standards are met. The risk of harm to service users, staff and others is minimised. Service users have confidence in the employee s standard of delivery of care. Annual practicing certificate with Social Work Registration Board is current. SUPERVISION Develops supervision contact and receives social work supervision in accordance to ANZASW guidelines, Social Work Registration requirements and organisational policies. Provides social work student supervision in accordance with professional objectives and criteria and as agreed with Professional Advisor and Service Manager. Attends supervision as per standards. Evidence of superiviviosn as per HBDHB Professional Supervisiosn Policy. Student supervision is undertaken regularly.
OCCUPATIONAL HEALTH & SAFETY Displays commitment through actively supporting all health and safety initiatives. Ensures all staff/colleagues maintain adequate safety standards on the job through consultation, training and supervision. Ensures own and others safety at all times. Complies with policies, procedures and safe systems of work. Reports all incidents/accidents, including near misses in a timely fashion. Is involved in health and safety through participation and consultation. Evidence of participation in health and safety activities. Demonstrates support of staff/colleagues to maintain safe systems of work. Evidence of compliance with relevant health and safety policies, procedures and event reporting. Key Competencies CUSTOMER SERVICE Open and responsive to customer needs. Demonstrate an understanding of continuous quality improvement. Demonstrates a commitment to customer service and continuous quality improvement, through interaction with patient/clients and other customers. Identifies customer needs and offers ideas for quality improvement. Effective management of customers/situations. ENGAGING EFFECTIVELY WITH MĀORI Demonstrates knowledge and understanding of local tikanga and Māori culture sufficiently to be able to respond appropriately to Māori Is visible, welcoming and accessible to Māori consumers and their whānau Actively engages in respectful relationships with Māori consumers and whānau and the Māori community Actively seeks ways to work with Māori consumers and whānau to maximise Māori experience Actively facilitates the participation of whānau in the care and support of their whānau member Accelerated health outcomes for Maori Evidence of positive feedback from Māori consumers and whānau, and colleagues Evidence of collaborative relationships with Māori whānau and community/organisations Evidence of whānau participation in the care and support of their whānau member HEALTH AND SAFETY STATEMENT Takes reasonable care of your own health and safety Ensures that your actions or omissions, do not adversely affect the health and safety of other persons Complies with reasonable instructions given by HBDHB Co-operates with health and safety policies or procedures
Essential and Desirable Criteria: Qualifications / Skills / Experience Essential Engaging Effectively with Māori Demonstrates the ability to engage effectively with Māori consumers (patients/families/whanau). Demonstrates ability to apply the Treaty of Waitangi within the Service. Qualifications (eg, tertiary, professional) Bachelor Degree in Social Work recognised by the New Zealand Social Work Registration Board. Is registered with Social Work Registrataion Board NZ and has current Annual Practicing Certificate. Have ANZASW or Social Work Registration Board Competency Business / Technical Skills (eg, computing, negotiating, leadership, project management) Computer literacy. A high standard of interpersonal and written skills, including correspondence and report writing. Demonstrates organisation and time management skills. Ability to plan and implement changes, set priorities and monitor performance. Sensitivity to cultural issues with an under-standing of the implications for service delivery. Enthusiasm, initiative and a high degree of flexibility. Understanding and application of the theory and principles of Recovery. Understanding of philosophy of service user/caregiver empowerment. Under graduate degree and qualifications in Social Work. Post graduate experience knowledge and skills in Mental Health and / or Addictions. DBT and CBT Dialectical behavioural therapy and or cognitive behavioural therapy experience and skill Ability to facilitate treatment groups to develop skills to enable consumer to manage the impacts of mental illness i.e. CBT, DBT depression anxiety and / or other recovery skills.
Values & Behaviours: Shows commitment to, and demonstrates the behaviours of the health sector: He kauanuanu Showing respect for each other, our staff, patients and consumers this means I actively seek to understand what matters to you. Ākina Continuously improving everything we do this means that I actively seek to improve my service. Rāranga te tira Working together in partnership across the community this means I will work with you and your whanau on what matters to you. Tauwhiro Delivering high quality care to patients and consumers this means I show empathy and treat you with care, compassion and dignity. Experience (technical and behavioural) Previous experience working with clients and families affected by mental illness and addictions. Experience knowledge and skills with therapeutic interventions and activities related to treatment and enabling recovery from mental illness and addictions Ability to function positively within a team, both cooperatively and independently. Proven competence and ability in social work practice. Current drivers licence. Ability to drive Understanding of Legislation relevant to Mental Health in particular: - The Protection of Personal and Property Rights Act 1988. - Social Work Standards of Practice/ code of practice. - Mental Health (Compulsory Assessment & Treatment) Act 1992. - Criminal Justice Act 1985. - Health Information Privacy Code. - Code of Health and Disability Services Service users Rights. - National Mental Health Standards - Children, Young Person s and their Families Act 1989 - Family Violence Act 1995 - Vulnerable Children s Act 2014 - Care of Child Act 2004 Desirable Approved DAO Previous crisis intervention experience Recruitment Details Position Title Hours of Work Salary & Employment Agreement Coverage Social Worker Casual In accordance with the Allied Public and Technical MECA $53,081 to $68,707 per annum according to qualifications and experience pro rata for hours worked Date August 2016