Fiscal Year. Fiscal Year. Leading Change. Mecklenburg County, North Carolina

Transcription

1 Fiscal Year Fiscal Year 206 Leading Change Mecklenburg County, North Carolina

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3 FY6 Employee Climate Survey Monica R. Allen, PhD, Strategic Planning & Evaluation Director John Chesser, Enterprise Management Analyst Benjamin Chambers, Enterprise Management Analyst Marci Jackson, Enterprise Management Analyst Akofa Dossou, Intern Mecklenburg County Government County Manager s Office Strategic Planning & Evaluation

4 Acknowledgements Special thanks to the following individuals: Mecklenburg County Leadership Dena R. Diorio, County Manager Chris Peek, Deputy County Manager/Chief of Staff Mark Foster, Assistant County Manager Leslie Johnson, Assistant County Manager Anthony Trotman, Assistant County Manager Office of Management and Budget Staff Public Information Department Lawrence Corley, Public Services and Information Specialist Mike Taylor, Webmaster Internal Consultants and other department staff

5 EXECUTIVE SUMMARY Overview In April 206, the fourteenth annual Employee Climate Survey was conducted. The purpose of the survey is three-fold: () to assess employee motivation and satisfaction with working for Mecklenburg County; (2) to gauge employee perceptions of services provided by the departments of Asset and Facility Management, Human Resources, Information Services and Technology, and Public Information; and (3) to gain an understanding of where the organization is in achieving corporate scorecard goals. Methodology The survey was ed to 5,39 full-time and part-time employees with 3,792 employees completing the survey, equating to a 74% response rate. Response Rate Trend This year the survey was delivered via with individual links from the vendor to employees. The methodology was a change in prior year where employees responded to an open link survey. As a result in the change in methodology, some decline in the overall response rate was anticipated. The delivery change increased survey validity, however, and decreased the likelihood of individuals taking the survey more than once. Results The information in the following report is outlined in two core sections: Corporate analysis Response rates Demographics Results at a glance Corporate responses Job level responses Corporate enterprise scorecard measures Corporate trend analysis Corporate red and yellow light drivers Departmental/Divisional analysis Benchmark Comparison In addition to assessing the County s performance over time, it is important to compare the organization s performance to industry peers. The Federal Government s Office of Personnel Management is one of few public agencies that measures employee motivation and satisfaction on a regular basis. The table below contains some of the County s motivation and satisfaction results compared to the Federal Employee Viewpoint Survey. Overall, County employees are generally more satisfied than Federal Government employees. Motivation Questions Meck 204 Meck 205 Meck 206 Fed 205 The work I do is important 98% 99% 99% My workload is reasonable 80% 8% 79% 57% Recommend organization as a good place to work My supervisor provides the flexibility I need to balance work and personal life.* 89% 88% 63% 92% 92% 93% 78% *Federal survey question wording: My supervisor supports my need to balance work and other life issues.

6 Table of Contents Corporate Analysis How to Use this Document 2 Response Rates 3 Demographics 4 Results at a Glance 6 Corporate Responses 9 Job Level Responses 23 Corporate Enterprise Scorecard Measures 5 Corporate Trend Analysis 7 Corporate Red and Yellow Light Drivers Departmental Analysis 9 AFM Asset and Facility Management 2 ATT Attorney s Office 23 AUD Internal Audit 25 CAO County Assessor s Office CAO Admin and Information Systems CAO Personal Property CAO Real Property 33 CJS Criminal Justice Services CJS Drug Treatment Court CJS Forensic Evaluation CJS Other (includes Criminal Justice Planning, DA support staff) CJS Pretrial Services (includes Fine _ Collection) 43 CSE Child Support Enforcement 45 CSS Community Support Services 47 DSS Department of Social Services DSS Administration DSS Community Resources DSS Economic Services DSS Services for Adults DSS Youth and Family Services 59 ELE Elections 6 FIN Financial Services FIN Central Finance Division FIN Departmental Financial Services FIN - Procurement 69 HLT Public Health HLT Administration HLT Children s Developmental Services Agency HLT Clinical Services HLT Community Health (Other than School Health) HLT Environmental Health HLT Preventative and Trauma Services HLT School Health 85 HRS Human Resources 87 IST Information Technology IST Oper. & Bus. Admin., Quality Services, Security Services, Service Strategy & Planning IST Service Development IST Technical Services Management & Delivery 95 LIB Charlotte Public Library

7 97 LUESA Land Use & Environmental Services Agency LUESA Air Quality LUESA Code Enforcement LUESA Geospatial Information Systems LUESA Solid Waste LUESA Support Services LUESA Water & Land Resources MED Medical Examiner 3 MGR Manager's Office MGR Business Process Management MGR Enterprise Project Management MGR Manager's Office/Clerk MGR Office of Management and Budget 23 OTC Office of the Tax Collector 25 OTH Behavioral Health Division, Office of Economic Development, Historic Landmarks Commission 27 PID Public Information Department 29 PRK Park & Recreation PRK Admin and Financial Services PRK Community and Recreation Center Services PRK Enterprise Services PRK Nature Preserves and Natural Resources PRK Park Operations PRK Park Repair and Maintenance 43 REG Register of Deeds 45 SHF Sheriff's Office SHF Administrative SHF Arrest Processing SHF Court Operations SHF Detention Staff SHF Field Operations SHF Inmate Programs SHF Work Release

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9 Corporate Analysis

10 How to use this document Each survey question is ranked in descending order based on the aggregate percentage of favorable responses (strongly agree/agree responses) and color-coded by the organization s performance standards (see tables below). Missing values, not applicable and do not know responses were not included in the calculations. Questions FY6 FY6 FY5 FY4 County My workload is reasonable. 96% 95% * 85% Workplace safety is a priority in my department. 94% 94% 89% 9% My co-workers are respectful of each other. 88% 89% 88% My co-workers are willing to assist each other. 87% 9% 87% My supervisor acknowledges my achievements. 8% 79% 80% 8% My department director values employees in our department. 75% 83% 82% 77% I feel secure going to my vehicle after regular business hours. 69% 60% 70% 65% I feel secure at my workplace after regular business hours. 68% 85% 80% 87% Legend Dark Green 88-00% Exemplary Light Green 80-87% Successful Yellow 70-79% Mixed Results Red 69% and below Needs Improvement Grey No Target * New Measure

11 Response Rates 3,792 employees (74% of the organization) completed the survey online. The following results reflect responses with valid departmental demographic information. Department N Responses FY6 FY5 Difference (% points)* Asset and Facility Management % 93% 4 Attorney's Office % -8 Charlotte Mecklenburg Library % 89% -0 Child Support Enforcement % 88% -2 Community Support Services % 00% -6 County Assessor's Office % 93% Criminal Justice Services % 00% -4 Elections % 96% 4 Financial Services 25 89% 93% -4 Human Resources % 88% 0 Information Technology % 74% 8 Internal Audit 00% 00% 0 Land Use and Environmental Services Agency % 85% -6 Manager's Office % -0 Medical Examiner % 00% 0 Office of the Tax Collector % 98% -5 Other Departments 2 0 9% Park and Recreation % 98% -5 Public Health % 87% -3 Public Information Department % 00% -6 Register of Deeds % 00% -29 Sheriff's Office, % 6% - Social Services, % 79% -9 *Rounding causes some variance in the numbers displayed. Manager's Office includes the Clerk's Office, Office Staff, Business Process Management Office, Enterprise Project Management Office and Office of Management and Budget. 2 Includes Behavioral Health, Economic Development and Historic Landmark Commission 2

12 Demographics 3,792 employees (74% of the organization) completed the survey online. The following results reflect responses with valid demographic information. Age Population Respondents Under 25 2% 2% % 9% % 29% % 30% 55 or older 9% 20% Gender Male 39% 37% Female 6% 63% Job Level 00% Front-line 84% 82% Supervisor/Manager 5% 8% Senior/Executive % % Length of Service Less than one year % 9% More than year, up to 2 years 2% 3% More than 2 years, up to 5 years 24% 9% More than 5 years, up to 0 years 8% 8% More than 0 years, up to 5 years 4% 5% More than 5 years, up to 25 years 8% 20% More than 25 years 4% 6% Race/Ethnicity Black/ African-American 52% 43% Non-Hispanic / White 40% 44% Hispanic/Latino 5% 6% Asian/Pacific Islander % % Other % 6% Other includes American Indian, Alaskan Native, and multiracial. 3

13 Results at a Glance Exemplary Performance 35 ques ons Successful Performance 22 ques ons Mixed Results 6 ques ons Needs Improvement ques ons Most posi vely rated ques on The work I do is important. Most nega vely rated ques on I am aware of the Mecklenburg County Leadership Competencies. Increases & Decreases from 205 Items with higher scores than in 205 Items with lower scores than in 205 Notable increases: I have received info about what to do in the event of an emergency (tornado, bomb threat) 83% 86% (3% increase) I am aware of the Mecklenburg County Leadership Competencies. 66% 69% (3% increase) Notable decreases: Overall, I am sa sfied with the security personnel at the facility where I work. 85% 80% (5% decrease) The technology (hardware and so ware) I use on the job is reliable. 83% 80% (3% decrease) My workload is reasonable 8% 78% (3% degrease) Corporate Indices Average Scores Index FY4 FY5 FY6 (5 ques ons) 89% Employee Mo va on & Sa sfac on ( ques ons) 88% 89% 89% 4

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15 Corporate Responses Employee Climate Survey Question Mecklenburg County Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree I would recommend Mecklenburg County to others as a good place to work. 88% 33% 54% 9% 3% 2 Most days I feel good about coming to work. 86% 34% 52% % 4% 3 The Board of County Commissioners values County employees. 79% 8% 6% 5% 6% 4 The executive leadership of Mecklenburg County values County employees. 85% 2% 64% % 4% 5 My department director values employees in our department. 85% 35% 50% 0% 5% 6 My supervisor values me. 9% 50% 4% 6% 3% 7 The work I do is important. 99% 68% 30% % 0% Workplace Security & Safety 8 Overall, I am satisfied with the security personnel presence at the facility where I work. 80% 22% 58% 5% 5% 9 Overall, I feel secure at my workplace during regular business hours. 88% 24% 65% 9% 3% 0 Overall, I feel secure at my workplace after regular business hours. 74% 9% 55% 8% 8% Overall, I feel secure going to my vehicle during regular business hours. 9% 24% 67% 6% 3% 2 Overall, I feel secure going to my vehicle after regular business hours. 70% 7% 53% 22% 9% 3 I am comfortable talking about safety hazards with my supervisor. 95% 48% 48% 4% % 4 Workplace safety is a priority in my department. 33% 57% 8% % 5 I have received adequate training needed to perform my job safely. 94% 32% 62% 5% % 6 I have been trained to effectively identify safety hazards in the workplace. 9% 30% 60% 8% % 7 I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 4% Question Employee Learning & Development Yes Agree/ Stongly Agree (%) No Strongly Agree Agree Disagree 8 My supervisor supports my participation in professional development opportunities. 93% 47% 46% 6% % 9 I am able to apply skills I learn in trainings to better perform my job. 92% 38% 54% 6% 2% 20 I have a workplan that includes an individual development plan (IDP). 0% 2 My supervisor annually assesses progress on my individual development plan., 2 95% 5% Yes No Strongly Disagree Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5 Result reflects % Yes response. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 6

16 Corporate Responses Employee Climate Survey Question Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree Co-workers 22 My co-workers are respectful of each other. 88% 33% 55% 9% 3% 23 My co-workers are willing to assist each other. 38% 53% 7% 2% Organizational Diversity My supervisor respects individuals by valuing their differences (backgrounds, values & 24 beliefs). My co-workers respect individuals by valuing their differences (backgrounds, values & 25 beliefs). 93% 46% 47% 5% 2% 9% 36% 56% 7% 2% Leadership Practices 26 My department director clearly communicates what is going on in my department. 78% 28% 50% 5% 7% 27 My supervisor provides the flexibility I need to balance work and personal life. 93% 57% 36% 5% 2% 28 My supervisor treats me with respect. 93% 56% 38% 5% 2% 29 My supervisor treats me fairly. 9% 53% 38% 7% 3% 30 My supervisor acknowledges my achievements. 87% 47% 40% 0% 3% 3 My supervisor provides sufficient feedback regarding my performance. 87% 4% 46% % 3% 32 My supervisor provides timely feedback about my performance. 85% 4% 45% 2% 3% 33 I am able to openly communicate concerns to my supervisor. 87% 49% 38% 9% 4% 34 My supervisor encourages an open exchange of ideas. 87% 48% 39% 9% 4% 35 My supervisor encourages creative thinking. 87% 47% 40% 0% 4% Workload 36 My workload is reasonable. 78% 2% 57% 5% 7% Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5 7

17 Corporate Responses Employee Climate Survey Question Human Resources Agree/ Stongly Agree (%) Strongly Agree Agree Disagree Strongly Disagree 37 I find the County's human resource information easily accessible. 85% 20% 65% 3% 2% 38 The services provided by Employee Services Center (2-myHR) meet my needs. 93% 24% 69% 6% % 39 Human Resources effectively communicates benefits information during open enrollment. 93% 28% 65% 6% % 40 I am satisfied with learning opportunities provided by Mecklenburg County. 87% 30% 57% 0% 3% 4 I am aware of the Mecklenburg County Leadership Competencies. 69% 3% Yes Agree/ Stongly Agree (%) No Strongly Agree Agree Disagree Strongly Disagree Awareness of County Initiatives 42 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97% 40% 57% 3% % Yes No From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, 43 etc.) available to assist me when faced with ethical decisions. 98% 2% I understand that I should not be afraid to report any suspected violation of any law, rule, or 44 regulation. 99% % Agree/ Stongly Strongly Strongly Agree Disagree Agree Agree Disagree (%) Communications 45 County-wide news and information provided on MeckWeb is useful. 92% 7% 75% 7% % 46 I am satisfied with the frequency of Employee News Now ( messages). 96% 20% 77% 3% % 47 I am satisfied with the content of Employee News Now ( messages). 95% 8% 77% 4% % 48 The MeckWeb pages are easy to navigate. 85% 5% 70% 3% 2% 49 The content on MeckWeb is well organized. 86% 5% 7% 3% 2% Radio, TV, Employee News Now MeckWeb or newspaper County's Public Website 50 My primary source for County-wide news and announcements is 2 : 58% 25% 5% 6% 3% Social Media Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5 Result reflects % Yes response. 2 Does not include the category "Other." 8

18 Corporate Responses Employee Climate Survey Question 6+ times in the past 3 months 2 to 5 times in the past 3 months Once in the past 3 months Never Public Website 5 How often do you visit Mecklenburg County s public website? 24% 34% 29% 3% Agree/ Stongly Strongly Agree Agree Agree Disagree (%) 52 Mecklenburg County s public website provides sufficient information. 95% 6% 80% 4% 0% 53 Mecklenburg County s public website provides accurate information. 94% 6% 78% 5% % 54 Mecklenburg County s public website is easy to navigate. 86% 4% 7% 3% 2% 55 Mecklenburg County's public website is well organized. 88% 5% 73% % 2% 56 Mecklenburg County's public website looks visually appealing. 6% 74% 8% % 57 Mecklenburg County's public website is free of errors. 83% 5% 68% 5% 2% Technology & Resources Agree/ Stongly Agree (%) Strongly Agree Agree Disagree 58 I have electronic access to the information I need to do my job well. 93% 30% 63% 6% 2% 59 I have the necessary technology (hardware and software) to do my job well. 88% 28% 60% 9% 3% 60 The technology (hardware and software) I use on the job is reliable. 80% 23% 57% 5% 5% 6 Information Technology solves my technology problems quickly. 85% 26% 59% % 4% 62 Information Technology solves my technology problems effectively. 85% 26% 62% 9% 3% Strongly Disagree Strongly Disagree Facility Maintenance 63 Restrooms are typically well stocked with paper products and soap. 83% 27% 57% 2% 5% 64 Restrooms are typically clean. 77% 23% 54% 6% 7% 65 The interior of the facility where I work is generally clean in appearance. 87% 25% 62% 9% 4% 66 The exterior (grounds) of the facility where I work is generally well maintained. 26% 64% 7% 3% Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5 9

19 Corporate Responses by Job Level Employee Climate Survey Question Agree/ Stongly Agree (%) Frontline n = 3,092 Supervisor/ Manager n = 678 Senior/ Executive n = 22 Mecklenburg County I would recommend Mecklenburg County to others as a good place to work. 88% 86% 92% 00% 2 Most days I feel good about coming to work. 86% 85% 89% 95% 3 The Board of County Commissioners values County employees. 79% 78% 84% 00% 4 The executive leadership of Mecklenburg County values County employees. 85% 84% 00% 5 My department director values employees in our department. 85% 84% 89% 00% 6 My supervisor values me. 9% 92% 00% 7 The work I do is important. 99% 99% 98% 00% Workplace Security & Safety 8 Overall, I am satisfied with the security personnel presence at the facility where I work. 80% 79% 82% 00% 9 Overall, I feel secure at my workplace during regular business hours. 88% 88% 9% 00% 0 Overall, I feel secure at my workplace after regular business hours. 74% 74% 76% 86% Overall, I feel secure going to my vehicle during regular business hours. 9% 95% 00% 2 Overall, I feel secure going to my vehicle after regular business hours. 70% 69% 7% 86% 3 I am comfortable talking about safety hazards with my supervisor. 95% 94% 98% 00% 4 Workplace safety is a priority in my department. 85% 92% 00% 5 I have received adequate training needed to perform my job safely. 94% 94% 96% 00% 6 I have been trained to effectively identify safety hazards in the workplace. 9% 92% 00% 7 I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 86% 88% 86% Question Employee Learning & Development Yes Agree/ Stongly Agree (%) Frontline n = 3,092 Supervisor/ Manager n = 678 Senior/ Executive n = 22 8 My supervisor supports my participation in professional development opportunities. 93% 92% 95% 00% 9 I am able to apply skills I learn in trainings to better perform my job. 92% 92% 95% 00% 20 I have a workplan that includes an individual development plan (IDP). 88% 00% 2 My supervisor annually assesses progress on my individual development plan., 2 95% 96% 93% 00% Yes Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5 Result reflects % Yes response. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 0

20 Corporate Responses by Job Level Employee Climate Survey Question Co-workers Agree/ Stongly Agree (%) Frontline n = 3,092 Supervisor/ Manager n = 678 Senior/ Executive n = My co-workers are respectful of each other. 88% 88% 00% 23 My co-workers are willing to assist each other. 93% 00% Organizational Diversity 24 My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs). 93% 93% 94% 00% 25 My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs). 9% 9% 94% 00% Leadership Practices 26 My department director clearly communicates what is going on in my department. 78% 77% 83% 00% 27 My supervisor provides the flexibility I need to balance work and personal life. 93% 92% 95% 95% 28 My supervisor treats me with respect. 93% 93% 95% 00% 29 My supervisor treats me fairly. 9% 93% 00% 30 My supervisor acknowledges my achievements. 87% 87% 00% 3 My supervisor provides sufficient feedback regarding my performance. 87% 87% 85% 00% 32 My supervisor provides timely feedback about my performance. 85% 85% 85% 00% 33 I am able to openly communicate concerns to my supervisor. 87% 86% 9% 95% 34 My supervisor encourages an open exchange of ideas. 87% 87% 89% 00% 35 My supervisor encourages creative thinking. 87% 86% 89% 00% Workload 36 My workload is reasonable. 78% 78% 78% Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5

21 Corporate Responses by Job Level Employee Climate Survey Question Human Resources Agree/ Stongly Agree (%) Frontline n = 3,092 Supervisor/ Manager n = 678 Senior/ Executive n = I find the County's human resource information easily accessible. 85% 86% 8% 95% 38 The services provided by Employee Services Center (2-myHR) meet my needs. 93% 94% 9% 94% 39 Human Resources effectively communicates benefits information during open enrollment. 93% 93% 93% 40 I am satisfied with learning opportunities provided by Mecklenburg County. 87% 86% 92% 00% 4 I am aware of the Mecklenburg County Leadership Competencies. 69% 64% 88% 9% Yes Agree/ Stongly Agree (%) Frontline n = 3,092 Supervisor/ Manager n = 678 Senior/ Executive n = 22 Awareness of County Initiatives 42 The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97% 97% 98% 00% Yes From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, etc.) 43 available to assist me when faced with ethical decisions. 98% 98% 98% 00% I understand that I should not be afraid to report any suspected violation of any law, rule, or 44 regulation. 99% 98% 99% 00% Agree/ Supervisor/ Senior/ Stongly Frontline Manager Executive Agree n = 3,092 n = 678 n = 22 (%) Communications 45 County-wide news and information provided on MeckWeb is useful. 92% 92% 9% 00% 46 I am satisfied with the frequency of Employee News Now ( messages). 96% 96% 97% 00% 47 I am satisfied with the content of Employee News Now ( messages). 95% 95% 97% 00% 48 The MeckWeb pages are easy to navigate. 85% 86% 82% 79% 49 The content on MeckWeb is well organized. 86% 87% 82% 79% Radio, TV, Employee News Now MeckWeb or newspaper County's Public Website 50 My primary source for County-wide news and announcements is 2 : 58% 25% 5% 6% 3% Social Media Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5 Result reflects % Yes response. 2 Does not include the category "Other." 2

22 Corporate Responses by Job Level Employee Climate Survey Question Public Website 6+ times in the past 3 months 2 to 5 times in the past 3 months Once in the past 3 months Never 5 How often do you visit Mecklenburg County s public website? 24% 34% 29% 3% Agree/ Supervisor/ Senior/ Stongly Frontline Manager Executive Agree n = 3,092 n = 678 n = 22 (%) 52 Mecklenburg County s public website provides sufficient information. 95% 96% 94% 00% 53 Mecklenburg County s public website provides accurate information. 94% 95% 93% 00% 54 Mecklenburg County s public website is easy to navigate. 86% 86% 8% 86% 55 Mecklenburg County's public website is well organized. 88% 89% 83% 56 Mecklenburg County's public website looks visually appealing. 9% 87% 57 Mecklenburg County's public website is free of errors. 83% 84% 79% 8% Technology & Resources Agree/ Stongly Agree (%) Frontline n = 3,092 Supervisor/ Manager n = 678 Senior/ Executive n = I have electronic access to the information I need to do my job well. 93% 93% 00% 59 I have the necessary technology (hardware and software) to do my job well. 88% 89% 84% 95% 60 The technology (hardware and software) I use on the job is reliable. 80% 80% 77% 8% 6 Information Technology solves my technology problems quickly. 85% 88% 76% 70% 62 Information Technology solves my technology problems effectively. 88% 79% Facility Maintenance 63 Restrooms are typically well stocked with paper products and soap. 83% 84% 83% 77% 64 Restrooms are typically clean. 77% 77% 77% 73% 65 The interior of the facility where I work is generally clean in appearance. 87% 87% 86% 77% 66 The exterior (grounds) of the facility where I work is generally well maintained. 88% 9% Due to rounding, percentages may not equal 00%. = Increase from FY5 = Decrease from FY5 = No change from FY5 3

23 Employee Climate Survey Enterprise Scorecard Measures N = 3792 FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 95% 96% 96% 95% My supervisor supports my participation in professional development opportunities. 93% 92% 9% 93% I have a workplan that includes an individual development plan (IDP). 86% My supervisor provides sufficient feedback regarding my performance. 87% 86% 87% 87% My supervisor provides timely feedback about my performance. 85% 85% 86% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 93% 92% 93% My supervisor provides the flexibility I need to balance work and personal life. 93% 92% 92% 93% My supervisor treats me fairly. 9% 9% 9% My co-workers are willing to assist each other. 89% My co-workers are respectful of each other. 88% 88% 86% 88% I would recommend Mecklenburg County to others as a good place to work. 88% 89% 88% My supervisor encourages an open exchange of ideas. 87% 87% 86% 87% My supervisor acknowledges my achievements. 87% 86% 88% 87% I am able to openly communicate concerns to my supervisor. 87% 87% 85% 87% My supervisor encourages creative thinking. 87% 87% 85% 87% Most days I feel good about coming to work. 86% 87% 87% 86% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 89% 88% 89% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 2 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 4

24 Employee Climate Survey Corporate Trend Analysis Question FY6 Results FY5 Results FY4 Results The work I do is important. 99% 99% 98% I understand that I should not be afraid to report any suspected violation of any law, rule, or regulation.* 99% 99% From the Ethics training, I learned there are resources (e.g., Ethics Officer, County legal staff, etc.) available to assist me when faced with ethical decisions.* 98% 98% The Fraud Awareness training helped me understand the indicators (or red flags) of fraud. 97% 97% 95% I am satisfied with the frequency of Employee News Now ( messages). 96% 95% 94% My supervisor annually assesses progress on my individual development plan., 3 95% 96% 96% I am comfortable talking about safety hazards with my supervisor. 95% 96% 95% Mecklenburg County s public website provides sufficient information. 95% 96% 95% I am satisfied with the content of Employee News Now ( messages). 95% 94% 93% I have received adequate training needed to perform my job safely. 94% 95% 94% Mecklenburg County s public website provides accurate information. 94% 95% 95% My supervisor treats me with respect. 93% 93% 92% Human Resources effectively communicates benefits information during open enrollment. 93% 93% 93% The services provided by Employee Services Center (2-myHR) meet my needs. 93% 92% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 93% My supervisor provides the flexibility I need to balance work and personal life. 93% 92% 92% My supervisor supports my participation in professional development opportunities. 93% 92% 9% I have electronic access to the information I need to do my job well. 93% 93% 92% I am able to apply skills I learn in trainings to better perform my job. 92% 93% 89% County-wide news and information provided on MeckWeb is useful. 92% 92% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% 92% Overall, I feel secure going to my vehicle during regular business hours. 9% 93% 9% I have been trained to effectively identify safety hazards in the workplace. 9% 92% 9% My supervisor values me. 2 9% 9% 88% My supervisor treats me fairly. 9% 9% My co-workers are willing to assist each other. 89% Workplace safety is a priority in my department. 92% 89% Mecklenburg County's public website looks visually appealing. 9% 86% The exterior (grounds) of the facility where I work is generally well maintained. 89% 9% I have a workplan that includes an individual development plan (IDP). 86% Overall, I feel secure at my workplace during regular business hours. 88% 9% My co-workers are respectful of each other. 88% 88% 86% Information Technology solves my technology problems effectively. 88% 87% 86% Mecklenburg County's public website is well organized. 88% 87% 87% I have the necessary technology (hardware and software) to do my job well. 88% 89% 85% I would recommend Mecklenburg County to others as a good place to work. 88% 89% Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Due to rounding percentages may not equal 00%. * = New Measure in FY5. Result reflects % Yes response. 2 Question worded differently on 204 survey. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 5

25 Employee Climate Survey Corporate Trend Analysis Question FY6 Results FY5 Results FY4 Results My supervisor encourages an open exchange of ideas. 87% 87% 86% My supervisor acknowledges my achievements. 87% 86% 88% The interior of the facility where I work is generally clean in appearance. 87% 88% 89% I am satisfied with learning opportunities provided by Mecklenburg County.* 87% 86% I am able to openly communicate concerns to my supervisor. 87% 87% 85% My supervisor provides sufficient feedback regarding my performance. 87% 86% 87% My supervisor encourages creative thinking. 87% 87% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 83% 83% Mecklenburg County s public website is easy to navigate. 86% 86% 86% The content on MeckWeb is well organized. 86% 85% 83% Most days I feel good about coming to work. 86% 87% 87% The executive leadership of Mecklenburg County values County employees. 2 85% 85% 8% The MeckWeb pages are easy to navigate. 85% 85% 83% I find the County's human resource information easily accessible. 85% 84% 85% Restrooms are typically well stocked with paper products and soap. 83% 85% 9% Mecklenburg County's public website is free of errors. 83% 82% 82% Overall, I am satisfied with the security personnel presence at the facility where I work. 80% 85% 84% The technology (hardware and software) I use on the job is reliable. 80% 83% 80% The Board of County Commissioners values County employees. 79% 79% 74% My workload is reasonable. 78% 8% 80% My department director clearly communicates what is going on in my department. 78% 80% 75% Restrooms are typically clean. 77% 79% 83% Overall, I feel secure at my workplace after regular business hours. 74% 77% 76% Overall, I feel secure going to my vehicle after regular business hours. 70% 7% 70% I am aware of the Mecklenburg County Leadership Competencies.* 69% 66% Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Due to rounding, percentages may not equal 00%. * = New Measure in FY5. Result reflects % Yes response. 2 Question worded differently on 204 survey. 6

26 Enterprise Scorecard Measures - Red and Yellow Light "Drivers" Employee Climate Survey Department Corporate AFM - Asset and Facility Management ATT - AUD - Internal Attorney's Office Audit CAO - County CJS - Criminal Assessor's Office Justice Services CSE - Child Support Enforcement CSS - Community Support Services DSS - Department of Social Services % of Corporate Response 00.00% 0.82% 0.50% 0.29% 2.37%.27%.98%.98% 2.8% 0.6% 2.93% 4.93% My supervisor annually assesses progress on my individual development plan., 2 95% 00% 00% 99% 93% 95% 88% 93% 93% 9% 99% My supervisor supports my participation in professional development opportunities. 93% 00% 89% 00% 97% 88% 97% 97% 9% 00% 92% 92% I have a workplan that includes an individual development plan (IDP). 93% 94% 00% 95% 96% 96% 94% 82% 84% 94% 94% My supervisor provides sufficient feedback regarding my performance. 87% 00% 94% 00% 88% 75% 88% 86% 85% 82% 85% 89% My supervisor provides timely feedback about my performance. 85% 93% 89% 82% 84% 65% 87% 85% 84% 82% 82% 89% Average Score: 97% 94% 94% 93% 83% 92% 87% 88% 89% 93% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 00% 89% 00% 87% 85% 95% 96% 93% 00% 88% 93% My supervisor provides the flexibility I need to balance work and personal life. 93% 00% 89% 00% 95% 8% 97% 95% 92% 00% 94% 93% My supervisor treats me fairly. 9% 00% 95% 00% 85% 79% 00% 82% 89% My co-workers are willing to assist each other. 00% 00% 00% 95% 9% 88% 87% 92% 87% 85% My co-workers are respectful of each other. 88% 97% 00% 9% 9% 94% 84% 89% 9% 85% 89% I would recommend Mecklenburg County to others as a good place to work. 88% 89% 00% 84% 9% 97% 92% 87% 9% 88% 92% My supervisor encourages an open exchange of ideas. 87% 97% 89% 9% 80% 75% 92% 87% 00% 82% 85% My supervisor acknowledges my achievements. 87% 97% 84% 9% 84% 70% 92% 87% 95% 84% 87% I am able to openly communicate concerns to my supervisor. 87% 00% 84% 00% 82% 69% 89% 86% 9% 80% 87% My supervisor encourages creative thinking. 87% 97% 88% 00% 82% 74% 88% 92% 86% 00% 79% 83% Most days I feel good about coming to work. 86% 78% 00% 8% 76% 82% 9% 82% 82% 79% Average Score: 89% 97% 98% 86% 8% 9% 88% 94% 84% 89% Department HRS - Human Resources IST - Information Technology LIB -Charlotte Mecklenburg Library LUESA - Land Use & Environmental Services Agency MED - Medical Examiner MGR - Manager's Office OTH - BHD, OED and HLC OTC - Office of the Tax Collector % of Corporate Response.3% 2.85% 0.26% 8.94% 0.45%.9% 0.26% 0.95% 0.42% 6.09% 0.66% 7.9% My supervisor annually assesses progress on my individual development plan., 2 97% 94% 98% 98% 86% 00% 00% 97% 00% 9% 64% N/A My supervisor supports my participation in professional development opportunities. 93% 89% 97% 95% 00% 00% 94% 00% 93% 87% 89% I have a workplan that includes an individual development plan (IDP). 93% 83% 98% 87% 00% 95% 78% 97% 00% 83% 00% N/A My supervisor provides sufficient feedback regarding my performance. 9% 76% 88% 89% 00% 9% 00% 94% 00% 85% 64% 85% My supervisor provides timely feedback about my performance. 88% 78% 85% 89% 00% 86% 00% 89% 94% 84% 7% 85% Average Score: 92% 84% 93% 9% 97% 94% 94% 94% 99% 87% 77% 86% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 92% 93% 98% 00% 00% 00% 9% 00% 93% 83% 94% My supervisor provides the flexibility I need to balance work and personal life. 00% 92% 94% 98% 00% 9% 00% 9% 00% 92% 9% 89% My supervisor treats me fairly. 98% 94% 93% 96% 93% 95% 00% 92% 00% 92% 73% 89% My co-workers are willing to assist each other. 95% 94% 88% 93% 00% 98% 00% 00% 94% 93% 78% 85% My co-workers are respectful of each other. 95% 94% 86% 9% 00% 98% 00% 94% 94% 92% 48% 82% I would recommend Mecklenburg County to others as a good place to work. 95% 69% N/A 00% 98% 00% 88% 00% 89% 00% 8% My supervisor encourages an open exchange of ideas. 95% 85% 92% 93% 9% 00% 94% 00% 9% 76% 83% My supervisor acknowledges my achievements. 83% 92% 92% 93% 00% 86% 94% 89% 74% 83% I am able to openly communicate concerns to my supervisor. 93% 84% 87% 93% 93% 95% 86% 00% 83% 84% My supervisor encourages creative thinking. 83% 92% 9% 93% 93% 00% 97% 00% 93% 86% 8% Most days I feel good about coming to work. 95% 75% 93% 00% 93% 00% 82% 93% 87% 78% 8% Average Score: 95% 86% 93% 97% 95% 99% 9% 98% 9% 79% 85% PID - Public Information Department ELE - Elections PRK - Park & Recreation FIN - Finance REG - Register of Deeds HLT - Public Health SHF - Sheriff's Office Result reflects % Yes response. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. Please note that the Corporate Enterprise Scorecard Measures are calculated from the raw data; this is not the average of the department ratings. 7

27 Department Analysis

28 AFM - Asset and Facility Management N = 3 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 92% 00% 93% My supervisor provides sufficient feedback regarding my performance. 00% 92% 88% 87% My supervisor provides timely feedback about my performance. 93% 92% 82% 85% I have a workplan that includes an individual development plan (IDP). 93% 86% 94% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 96% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 96% 00% 93% My supervisor treats me fairly. 00% 96% 00% 9% My co-workers are willing to assist each other. 00% 92% 00% I am able to openly communicate concerns to my supervisor. 00% 96% 94% 87% My co-workers are respectful of each other. 97% 96% 00% 88% My supervisor acknowledges my achievements. 97% 96% 00% 87% My supervisor encourages an open exchange of ideas. 97% 92% 94% 87% My supervisor encourages creative thinking. 97% 96% 00% 87% I would recommend Mecklenburg County to others as a good place to work. 83% 00% 88% Most days I feel good about coming to work. 96% 00% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 93% 92% 97% 99% 94% 97% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 9

29 AFM - Asset and Facility Management N = 3 Questions Supplemental Information FY6 Results FY5 Results FY4 Results FY6 County Overall The work I do is important. 00% 00% 00% 99% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 96% % My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 00% 00% 88% I have received adequate training needed to perform my job safely. 97% 92% 87% 94% I have electronic access to the information I need to do my job well. 97% 92% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 97% 96% 00% 92% My department director values employees in our department. 97% 96% 00% 85% My supervisor values me. 2 97% 96% 00% 9% The executive leadership of Mecklenburg County values County employees. 2 96% 8% 92% 85% I am comfortable talking about safety hazards with my supervisor. 94% 96% 00% 95% I have the necessary technology (hardware and software) to do my job well. 93% 88% 94% 88% Workplace safety is a priority in my department. 93% 9% 79% The technology (hardware and software) I use on the job is reliable. 92% 88% 80% I have been trained to effectively identify safety hazards in the workplace. 89% 79% 73% 9% The Board of County Commissioners values County employees. 88% 64% 79% Overall, I am satisfied with the security personnel presence at the facility where I work. 87% 00% 93% 80% Information Technology solves my technology problems effectively. 83% 68% 69% 88% My workload is reasonable. 77% 76% 65% 78% Information Technology solves my technology problems quickly. 77% 68% 56% 85% Overall, I feel secure at my workplace after regular business hours. 73% 70% 85% 74% My department director clearly communicates what is going on in my department. 72% 83% 7% 78% Overall, I feel secure going to my vehicle after regular business hours. 72% 48% 64% 70% I have received info about what to do in the event of an emergency (tornado, bomb threat). 48% 45% 43% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs improvement * = New measure in FY Question worded differently on 204 survey. 20

30 Enterprise Scorecard Measures ATT - Attorney's Office (includes attorneys in DSS, MGR, CSE and HR) N = 9 FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% My supervisor provides sufficient feedback regarding my performance. 94% 00% 00% 87% I have a workplan that includes an individual development plan (IDP). 94% 50% 64% My supervisor supports my participation in professional development opportunities. 89% 00% 00% 93% My supervisor provides timely feedback about my performance. 89% 93% 00% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 00% 94% My co-workers are respectful of each other. 00% 00% 94% 88% My supervisor treats me fairly. 95% 88% 00% 9% My supervisor treats me with respect. 89% 94% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 89% 83% 00% 93% I would recommend Mecklenburg County to others as a good place to work. 89% 84% 00% 88% My supervisor encourages an open exchange of ideas. 89% 82% 00% 87% My supervisor encourages creative thinking. 88% 76% 00% 87% I am able to openly communicate concerns to my supervisor. 84% 82% 00% 87% My supervisor acknowledges my achievements. 84% 00% 00% 87% Most days I feel good about coming to work. 78% 89% 94% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 93% 89% 94% 98% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 2

31 Supplemental Information ATT - Attorney's Office (includes attorneys in DSS, MGR, CSE and HR) N = 9 Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 94% 00% 94% I have electronic access to the information I need to do my job well. 00% 94% 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% I have been trained to effectively identify safety hazards in the workplace. 00% 94% 00% 9% Information Technology solves my technology problems effectively. 00% 89% 88% 88% I have the necessary technology (hardware and software) to do my job well. 00% 89% 93% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 88% 80% 86% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% 94% % Information Technology solves my technology problems quickly. 95% 89% 8% 85% I am able to apply skills I learn in trainings to better perform my job. 94% 00% 00% 92% My supervisor values me. 2 94% 88% 00% 9% Workplace safety is a priority in my department. 94% 94% 93% Overall, I feel secure going to my vehicle during regular business hours. 89% 94% 00% 9% Overall, I feel secure at my workplace during regular business hours. 89% 89% 94% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 84% 89% 93% 80% The technology (hardware and software) I use on the job is reliable. 84% 89% 87% 80% My department director clearly communicates what is going on in my department. 82% 79% 88% 78% My department director values employees in our department. 80% 8% 93% 85% The Board of County Commissioners values County employees. 80% 64% 58% 79% The executive leadership of Mecklenburg County values County employees. 2 79% 82% 93% 85% Overall, I feel secure at my workplace after regular business hours. 78% 94% 80% 74% My workload is reasonable. 74% 78% 94% 78% Overall, I feel secure going to my vehicle after regular business hours. 67% 76% 73% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 22

32 AUD - Internal Audit N = Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 00% 00% 00% 93% I have a workplan that includes an individual development plan (IDP). 00% 00% 00% My supervisor provides sufficient feedback regarding my performance. 00% 00% 00% 87% My supervisor annually assesses progress on my individual development plan., 3 00% 00% 95% My supervisor provides timely feedback about my performance. 82% 00% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 88% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 93% My supervisor treats me fairly. 00% 00% 00% 9% My co-workers are willing to assist each other. 00% 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 00% 88% Most days I feel good about coming to work. 00% 00% 00% 86% I am able to openly communicate concerns to my supervisor. 00% 00% 00% 87% My supervisor encourages creative thinking. 00% 00% 00% 87% My co-workers are respectful of each other. 9% 00% 00% 88% My supervisor encourages an open exchange of ideas. 9% 00% 00% 87% My supervisor acknowledges my achievements. 9% 00% 00% 87% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 00% 00% 99% 94% 98% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 23

33 AUD - Internal Audit N = Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % I have electronic access to the information I need to do my job well. 00% 00% 83% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% My supervisor values me. 2 00% 00% 00% 9% Workplace safety is a priority in my department. 00% 00% 00% Overall, I feel secure at my workplace during regular business hours. 00% 00% 00% 88% Information Technology solves my technology problems effectively. 00% 89% 00% 88% Information Technology solves my technology problems quickly. 00% 78% 00% 85% My department director values employees in our department. 00% 00% 83% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 83% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 80% The technology (hardware and software) I use on the job is reliable. 00% 00% 00% 80% The Board of County Commissioners values County employees. 00% 00% 75% 79% My workload is reasonable. 00% 00% 00% 78% My department director clearly communicates what is going on in my department. 00% 88% 83% 78% Overall, I feel secure at my workplace after regular business hours. 00% 00% 00% 74% Overall, I feel secure going to my vehicle after regular business hours. 00% 67% 67% 70% I have the necessary technology (hardware and software) to do my job well. 9% 00% 00% 88% I have been trained to effectively identify safety hazards in the workplace. 73% 7% 80% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 64% 89% 67% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 24

34 CAO - County Assessor's Office N = 90 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 3 99% 00% 00% 95% My supervisor supports my participation in professional development opportunities. 97% 00% 96% 93% I have a workplan that includes an individual development plan (IDP). 95% 98% 92% My supervisor provides sufficient feedback regarding my performance. 88% 87% 87% My supervisor provides timely feedback about my performance. 84% 82% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 95% 94% 9% 93% My co-workers are willing to assist each other. 95% 95% 97% My co-workers are respectful of each other. 9% 95% 93% 88% My supervisor treats me with respect. 87% 92% 9% 93% My supervisor treats me fairly. 85% 94% 87% 9% I would recommend Mecklenburg County to others as a good place to work. 84% 92% 88% My supervisor acknowledges my achievements. 84% 88% 88% 87% I am able to openly communicate concerns to my supervisor. 82% 86% 87% 87% My supervisor encourages creative thinking. 82% 86% 88% 87% Most days I feel good about coming to work. 8% 85% 88% 86% My supervisor encourages an open exchange of ideas. 80% 84% 92% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 94% 93% 93% 86% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 25

35 CAO - County Assessor's Office N = 90 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 98% 00% 98% 99% I am able to apply skills I learn in trainings to better perform my job. 98% 95% 00% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 95% 64% 56% 86% I am comfortable talking about safety hazards with my supervisor. 93% 00% 93% 95% I have received adequate training needed to perform my job safely. 93% 93% 89% 94% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% 96% --- 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 9% 94% % Overall, I feel secure at my workplace during regular business hours. 9% 88% I have electronic access to the information I need to do my job well. 88% 93% 87% 93% My supervisor values me. 2 87% 9% 88% 9% I have been trained to effectively identify safety hazards in the workplace. 87% 89% 9% Workplace safety is a priority in my department. 86% 86% 93% Overall, I feel secure going to my vehicle during regular business hours. 86% 94% 9% Overall, I am satisfied with the security personnel presence at the facility where I work. 85% 87% 86% 80% My department director values employees in our department. 84% 93% 94% 85% The executive leadership of Mecklenburg County values County employees. 2 84% 94% 82% 85% Information Technology solves my technology problems effectively. 83% 92% 92% 88% Information Technology solves my technology problems quickly. 8% 89% 83% 85% My department director clearly communicates what is going on in my department. 80% 86% 78% 78% Overall, I feel secure at my workplace after regular business hours. 78% 8% 75% 74% The Board of County Commissioners values County employees. 73% 70% 60% 79% I have the necessary technology (hardware and software) to do my job well. 72% 80% 88% My workload is reasonable. 72% 70% 75% 78% Overall, I feel secure going to my vehicle after regular business hours. 7% 74% 62% 70% The technology (hardware and software) I use on the job is reliable. 63% 80% 86% 80% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 26

36 CAO - Admin and Information Systems N = 8 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 00% 86% 93% I have a workplan that includes an individual development plan (IDP). 00% 00% 00% My supervisor provides sufficient feedback regarding my performance. 00% 93% 92% 87% My supervisor provides timely feedback about my performance. 00% 93% 92% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 92% 93% My co-workers are willing to assist each other. 00% 00% 93% My supervisor encourages creative thinking. 94% 94% 85% 87% My supervisor treats me with respect. 94% 94% 86% 93% My co-workers are respectful of each other. 94% 00% 93% 88% My supervisor acknowledges my achievements. 94% 94% 85% 87% My supervisor treats me fairly. 89% 00% 86% 9% My supervisor encourages an open exchange of ideas. 89% 94% 92% 87% I am able to openly communicate concerns to my supervisor. 88% 94% 86% 87% I would recommend Mecklenburg County to others as a good place to work. 87% 94% 93% 88% Most days I feel good about coming to work. 83% 94% 92% 86% Average Scores Trend (FY4 - FY6) 00% 94% 97% County Target (84%) 00% 89% 96% 92% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 27

37 CAO - Admin and Information Systems N = 8 Supplemental Information Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 00% 92% 95% I have received adequate training needed to perform my job safely. 00% 00% 92% 94% I am able to apply skills I learn in trainings to better perform my job. 00% 94% 00% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 87% 50% 86% The work I do is important. 94% 00% 00% 99% Overall, I feel secure going to my vehicle during regular business hours. 94% 00% 00% 9% The technology (hardware and software) I use on the job is reliable. 94% 8% 92% 80% My department director clearly communicates what is going on in my department. 94% 94% 85% 78% My supervisor values me. 2 94% 94% 85% 9% I have electronic access to the information I need to do my job well. 89% 94% 00% 93% I have been trained to effectively identify safety hazards in the workplace. 89% 00% 00% 9% Workplace safety is a priority in my department. 89% 00% 00% Information Technology solves my technology problems effectively. 89% 88% 9% 88% I have the necessary technology (hardware and software) to do my job well. 89% 94% 00% 88% Information Technology solves my technology problems quickly. 89% 88% 75% 85% The executive leadership of Mecklenburg County values County employees. 2 89% 00% 92% 85% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 88% 93% % Overall, I feel secure at my workplace during regular business hours. 88% 94% 00% 88% My department director values employees in our department. 88% 00% 00% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 88% 00% --- 9% Overall, I am satisfied with the security personnel presence at the facility where I work. 83% 88% 00% 80% Overall, I feel secure at my workplace after regular business hours. 82% 93% 67% 74% The Board of County Commissioners values County employees. 8% 85% 82% 79% My workload is reasonable. 78% 63% 75% 78% Overall, I feel secure going to my vehicle after regular business hours. 72% 87% 58% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 28

38 CAO - Personal Property N = 3 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% I have a workplan that includes an individual development plan (IDP). 00% 97% 00% My supervisor supports my participation in professional development opportunities. 97% 00% 96% 93% My supervisor provides sufficient feedback regarding my performance. 97% 97% 00% 87% My supervisor provides timely feedback about my performance. 87% 94% 00% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 97% 97% 96% 93% My co-workers are willing to assist each other. 97% 93% 00% My supervisor encourages an open exchange of ideas. 97% 97% 00% 87% I am able to openly communicate concerns to my supervisor. 94% 97% 93% 87% I would recommend Mecklenburg County to others as a good place to work. 93% 00% 92% 88% My supervisor acknowledges my achievements. 93% 00% 92% 87% My supervisor treats me with respect. 97% 96% 93% My supervisor treats me fairly. 00% 93% 9% My supervisor encourages creative thinking. 97% 96% 87% My co-workers are respectful of each other. 93% 96% 88% Most days I feel good about coming to work. 93% 96% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 99% 97% 96% 96% 97% 93% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 29

39 CAO - Personal Property N = 3 Supplemental Information Questions FY6 FY5 FY4 FY6 County I have electronic access to the information I need to do my job well. 00% 97% 92% 93% The work I do is important. 97% 00% 00% 99% I have received adequate training needed to perform my job safely. 97% 93% 95% 94% Information Technology solves my technology problems quickly. 97% 97% 96% 85% I am able to apply skills I learn in trainings to better perform my job. 97% 00% 00% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 97% 66% 73% 86% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% 00% % Information Technology solves my technology problems effectively. 93% 97% 96% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% 93% --- 9% Workplace safety is a priority in my department. 93% 83% 92% My workload is reasonable. 93% 78% 78% My department director clearly communicates what is going on in my department. 88% 78% I am comfortable talking about safety hazards with my supervisor. 00% 96% 95% My supervisor values me. 2 00% 96% 9% My department director values employees in our department. 97% 96% 85% I have been trained to effectively identify safety hazards in the workplace. 89% 89% 00% 9% I have the necessary technology (hardware and software) to do my job well. 87% 93% 92% 88% The executive leadership of Mecklenburg County values County employees. 2 86% 00% 85% 85% Overall, I feel secure at my workplace during regular business hours. 80% 83% 79% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 79% 85% 74% 80% The technology (hardware and software) I use on the job is reliable. 73% 80% 92% 80% The Board of County Commissioners values County employees. 70% 79% 65% 79% Overall, I feel secure going to my vehicle during regular business hours. 65% 82% 77% 9% Overall, I feel secure at my workplace after regular business hours. 59% 70% 62% 74% Overall, I feel secure going to my vehicle after regular business hours. 50% 60% 4% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 30

40 CAO - Real Property N = 4 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 92% 89% 86% 93% My supervisor annually assesses progress on my individual development plan., 3 9% 9% 88% 95% My supervisor provides sufficient feedback regarding my performance. 82% 8% 79% 87% My supervisor provides timely feedback about my performance. 82% 80% 78% 85% I have a workplan that includes an individual development plan (IDP). 72% 76% 66% Employee Motivation & Satisfaction My supervisor treats me with respect. 9% 94% 89% 93% My supervisor provides the flexibility I need to balance work and personal life. 9% 86% 93% My supervisor treats me fairly. 88% 88% 86% 9% My co-workers are willing to assist each other. 93% 87% 88% My co-workers are respectful of each other. 88% 87% 8% I would recommend Mecklenburg County to others as a good place to work. 9% 88% 88% 88% My supervisor encourages an open exchange of ideas. 87% 86% 80% 87% My supervisor acknowledges my achievements. 86% 85% 83% 87% I am able to openly communicate concerns to my supervisor. 84% 85% 79% 87% My supervisor encourages creative thinking. 86% 86% 79% 87% Most days I feel good about coming to work. 86% 83% 82% 86% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 79% 83% 84% 84% 87% 88% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 3

41 CAO - Real Property N = 4 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 97% 99% Overall, I feel secure going to my vehicle during regular business hours. 98% 00% 96% 9% Overall, I feel secure at my workplace during regular business hours. 98% 95% 96% 88% I am able to apply skills I learn in trainings to better perform my job. 98% 93% 00% 92% I am comfortable talking about safety hazards with my supervisor. 93% 00% 95% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% 98% --- 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 92% 53% 44% 86% Overall, I feel secure at my workplace after regular business hours. 9% 85% 9% 74% Overall, I am satisfied with the security personnel presence at the facility where I work. 88% 89% 80% Overall, I feel secure going to my vehicle after regular business hours. 88% 79% 83% 70% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 88% % I have received adequate training needed to perform my job safely. 87% 83% 94% I have been trained to effectively identify safety hazards in the workplace. 85% 88% 75% 9% My supervisor values me. 2 83% 83% 83% 9% Workplace safety is a priority in my department. 80% 83% 92% The executive leadership of Mecklenburg County values County employees. 2 79% 87% 75% 85% I have electronic access to the information I need to do my job well. 78% 78% 93% My department director values employees in our department. 78% 88% 89% 85% Information Technology solves my technology problems effectively. 72% 89% 88% The Board of County Commissioners values County employees. 7% 58% 46% 79% Information Technology solves my technology problems quickly. 64% 85% 75% 85% My department director clearly communicates what is going on in my department. 64% 80% 67% 78% My workload is reasonable. 56% 56% 72% 78% I have the necessary technology (hardware and software) to do my job well. 54% 85% 59% 88% The technology (hardware and software) I use on the job is reliable. 4% 80% 79% 80% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 32

42 CJS - Criminal Justice Services N = 48 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 96% 00% 95% My supervisor annually assesses progress on my individual development plan., 3 93% 98% 97% 95% My supervisor supports my participation in professional development opportunities. 88% 98% 77% 93% My supervisor provides sufficient feedback regarding my performance. 75% 89% 84% 87% My supervisor provides timely feedback about my performance. 65% 94% 76% 85% Employee Motivation & Satisfaction My co-workers are respectful of each other. 94% 96% 92% 88% My co-workers are willing to assist each other. 9% 96% 92% I would recommend Mecklenburg County to others as a good place to work. 9% 89% 85% 88% My supervisor treats me with respect. 85% 93% 87% 93% My supervisor provides the flexibility I need to balance work and personal life. 8% 96% 86% 93% My supervisor treats me fairly. 79% 94% 84% 9% Most days I feel good about coming to work. 76% 87% 73% 86% My supervisor encourages an open exchange of ideas. 75% 9% 85% 87% My supervisor encourages creative thinking. 74% 9% 84% 87% My supervisor acknowledges my achievements. 70% 89% 83% 87% I am able to openly communicate concerns to my supervisor. 69% 9% 87% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 80% 86% 96% 83% 85% 92% 8% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 33

43 CJS - Criminal Justice Services N = 48 Supplemental Information Questions FY6 FY5 FY4 FY6 County Overall, I feel secure going to my vehicle during regular business hours. 98% 9% 97% 9% I have electronic access to the information I need to do my job well. 94% 93% 92% 93% Information Technology solves my technology problems effectively. 94% 9% 84% 88% I have received adequate training needed to perform my job safely. 93% 95% 82% 94% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% 96% --- 9% Overall, I feel secure at my workplace during regular business hours. 92% 87% 89% 88% Information Technology solves my technology problems quickly. 92% 95% 75% 85% I am able to apply skills I learn in trainings to better perform my job. 9% 94% 79% 92% The work I do is important. 89% 00% 97% 99% Overall, I am satisfied with the security personnel presence at the facility where I work. 89% 9% 89% 80% I am comfortable talking about safety hazards with my supervisor. 88% 95% 89% 95% I have the necessary technology (hardware and software) to do my job well. 88% 84% 94% 88% The Board of County Commissioners values County employees. 88% 94% 79% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 87% 93% % Workplace safety is a priority in my department. 87% 86% 72% The technology (hardware and software) I use on the job is reliable. 85% 76% 80% 80% My workload is reasonable. 85% 98% 7% 78% Overall, I feel secure at my workplace after regular business hours. 84% 87% 74% I have received info about what to do in the event of an emergency (tornado, bomb threat). 82% 80% 69% 86% I have been trained to effectively identify safety hazards in the workplace. 80% 86% 67% 9% My supervisor values me. 2 78% 93% 74% 9% The executive leadership of Mecklenburg County values County employees. 2 78% 89% 92% 85% Overall, I feel secure going to my vehicle after regular business hours. 76% 79% 82% 70% My department director values employees in our department. 67% 68% 69% 85% My department director clearly communicates what is going on in my department. 66% 54% 66% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 34

44 CJS - Drug Treatment Court N = 4 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall I have a workplan that includes an individual development plan (IDP). 00% 00% 88% My supervisor supports my participation in professional development opportunities. 93% 00% 78% 93% My supervisor annually assesses progress on my individual development plan., 3 9% 00% 86% 95% My supervisor provides sufficient feedback regarding my performance. 64% 93% 88% 87% My supervisor provides timely feedback about my performance. 64% 00% 00% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 00% 00% 00% 88% My supervisor treats me with respect. 93% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 93% 00% 00% 93% My supervisor treats me fairly. 93% 00% 89% 9% My co-workers are willing to assist each other. 93% 00% 00% My co-workers are respectful of each other. 93% 00% 00% 88% My supervisor encourages creative thinking. 93% 00% 00% 87% Most days I feel good about coming to work. 86% 00% 00% 86% I am able to openly communicate concerns to my supervisor. 86% 00% 00% 87% My supervisor encourages an open exchange of ideas. 86% 00% 00% 87% My supervisor acknowledges my achievements. 64% 00% 00% 87% Average Scores Trend (FY4 - FY6) 00% 99% County Target (84%) 99% 00% 88% 82% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 35

45 CJS - Drug Treatment Court N = 4 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 93% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 00% 94% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 00% 00% 88% Information Technology solves my technology problems effectively. 00% 00% 00% 88% Information Technology solves my technology problems quickly. 00% 00% 00% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 00% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 80% The Board of County Commissioners values County employees. 00% 00% 00% 79% Overall, I feel secure at my workplace after regular business hours. 00% 00% 00% 74% Overall, I feel secure going to my vehicle after regular business hours. 00% 93% 00% 70% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 00% % My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% 00% --- 9% I have been trained to effectively identify safety hazards in the workplace. 93% 92% 00% 9% My supervisor values me. 2 93% 00% 89% 9% Workplace safety is a priority in my department. 93% 00% 00% I have received info about what to do in the event of an emergency (tornado, bomb threat). 93% 00% 88% 86% I have electronic access to the information I need to do my job well. 86% 79% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 85% 00% 89% 92% My department director values employees in our department. 85% 93% 00% 85% I have the necessary technology (hardware and software) to do my job well. 79% 62% 00% 88% The technology (hardware and software) I use on the job is reliable. 79% 57% 86% 80% My workload is reasonable. 79% 00% 88% 78% My department director clearly communicates what is going on in my department. 79% 86% 00% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 36

46 CJS - Forensic Evaluation N = 6 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 00% 00% 93% I have a workplan that includes an individual development plan (IDP). 00% 00% 00% My supervisor provides sufficient feedback regarding my performance. 00% 00% 00% 87% My supervisor provides timely feedback about my performance. 00% 00% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 93% My supervisor treats me fairly. 00% 00% 00% 9% My co-workers are willing to assist each other. 00% 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 00% 88% My co-workers are respectful of each other. 00% 00% 00% 88% Most days I feel good about coming to work. 00% 00% 00% 86% I am able to openly communicate concerns to my supervisor. 00% 00% 00% 87% My supervisor encourages an open exchange of ideas. 00% 00% 00% 87% My supervisor encourages creative thinking. 00% 00% 00% 87% My supervisor acknowledges my achievements. 00% 00% 00% 87% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 00% 00% 00% 00% 00% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 37

47 CJS - Forensic Evaluation N = 6 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % I have electronic access to the information I need to do my job well. 00% 00% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 60% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 00% 80% 75% 9% My supervisor values me. 2 00% 00% 00% 9% Workplace safety is a priority in my department. 00% 00% 00% Overall, I feel secure at my workplace during regular business hours. 00% 60% 00% 88% Information Technology solves my technology problems effectively. 00% 00% 00% 88% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 88% Information Technology solves my technology problems quickly. 00% 00% 00% 85% The technology (hardware and software) I use on the job is reliable. 00% 00% 00% 80% My workload is reasonable. 00% 00% 00% 78% The executive leadership of Mecklenburg County values County employees. 2 83% 80% 00% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 83% 60% 75% 80% My department director values employees in our department. 80% 80% 00% 85% My department director clearly communicates what is going on in my department. 80% 80% 00% 78% The Board of County Commissioners values County employees. 75% 67% 67% 79% I have received info about what to do in the event of an emergency (tornado, bomb threat). 67% 80% 00% 86% Overall, I feel secure at my workplace after regular business hours. 67% 50% 75% 74% Overall, I feel secure going to my vehicle after regular business hours. 33% 40% 50% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 38

48 Enterprise Scorecard Measures CJS - Other (includes Criminal Justice Planning, Reentry Services) N = 0 FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 89% 00% 93% My supervisor annually assesses progress on my individual development plan., 3 86% 00% 00% 95% I have a workplan that includes an individual development plan (IDP). 80% 00% 89% My supervisor provides sufficient feedback regarding my performance. 80% 70% 78% 87% My supervisor provides timely feedback about my performance. 60% 80% 78% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 00% 80% 00% 88% My co-workers are respectful of each other. 00% 70% 00% 88% My supervisor provides the flexibility I need to balance work and personal life. 80% 80% 00% 93% My supervisor treats me fairly. 80% 80% 00% 9% My co-workers are willing to assist each other. 80% 80% 00% My supervisor treats me with respect. 70% 80% 00% 93% Most days I feel good about coming to work. 70% 70% 00% 86% I am able to openly communicate concerns to my supervisor. 60% 78% 00% 87% My supervisor acknowledges my achievements. 56% 67% 00% 87% My supervisor encourages an open exchange of ideas. 50% 80% 00% 87% My supervisor encourages creative thinking. 44% 78% 00% 87% Average Scores Trend (FY4 - FY6) 00% County Target (84%) 00% 89% 88% 80% 70% 79% 77% 72% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 39

49 Supplemental Information CJS - Other (includes Criminal Justice Planning, Reentry Services) N = 0 Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 78% % Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% Workplace safety is a priority in my department. 00% 00% 89% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 80% I have electronic access to the information I need to do my job well. 00% 89% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 78% --- 9% Overall, I feel secure at my workplace during regular business hours. 78% 00% 88% I am able to apply skills I learn in trainings to better perform my job. 89% 89% 00% 92% The Board of County Commissioners values County employees. 89% 75% 00% 79% My workload is reasonable. 89% 00% 89% 78% Overall, I feel secure at my workplace after regular business hours. 89% 86% 00% 74% I have been trained to effectively identify safety hazards in the workplace. 80% 88% 78% 9% Information Technology solves my technology problems effectively. 80% 75% 78% 88% I have the necessary technology (hardware and software) to do my job well. 80% 78% 89% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 80% 78% 67% 86% Information Technology solves my technology problems quickly. 80% 88% 67% 85% My department director values employees in our department. 80% 67% 00% 85% The work I do is important. 78% 00% 00% 99% The executive leadership of Mecklenburg County values County employees. 2 70% 70% 85% The technology (hardware and software) I use on the job is reliable. 70% 78% 78% 80% My department director clearly communicates what is going on in my department. 70% 44% 78% 78% Overall, I feel secure going to my vehicle after regular business hours. 70% 86% 86% 70% My supervisor values me. 2 67% 89% 00% 9% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 40

50 CJS - Pretrial Services (includes Fine Collection) N = 8 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 00% 00% 00% My supervisor annually assesses progress on my individual development plan., 3 94% 94% 00% 95% My supervisor supports my participation in professional development opportunities. 78% 00% 59% 93% My supervisor provides sufficient feedback regarding my performance. 72% 94% 82% 87% My supervisor provides timely feedback about my performance. 56% 95% 59% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 94% 00% 82% My co-workers are respectful of each other. 89% 00% 82% 88% My supervisor treats me with respect. 82% 94% 69% 93% I would recommend Mecklenburg County to others as a good place to work. 75% 8% 65% 88% My supervisor encourages an open exchange of ideas. 72% 89% 65% 87% My supervisor acknowledges my achievements. 7% 88% 63% 87% My supervisor provides the flexibility I need to balance work and personal life. 67% 00% 69% 93% My supervisor encourages creative thinking. 67% 88% 65% 87% Most days I feel good about coming to work. 63% 8% 33% 86% My supervisor treats me fairly. 6% 94% 7% 9% I am able to openly communicate concerns to my supervisor. 50% 89% 7% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 97% 9% 80% 70% 80% 80% 67% 72% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 4

51 CJS - Pretrial Services (includes Fine Collection) N = 8 Supplemental Information Questions FY6 FY5 FY4 FY6 County I have electronic access to the information I need to do my job well. 00% 00% 87% 93% Overall, I feel secure going to my vehicle during regular business hours. 94% 89% 93% 9% Information Technology solves my technology problems effectively. 94% 89% 75% 88% I have the necessary technology (hardware and software) to do my job well. 94% 00% 93% 88% The technology (hardware and software) I use on the job is reliable. 94% 83% 73% 80% I am able to apply skills I learn in trainings to better perform my job. 94% 89% 56% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% 00% --- 9% Information Technology solves my technology problems quickly. 89% 94% 60% 85% The work I do is important. 83% 00% 94% 99% Overall, I feel secure at my workplace during regular business hours. 83% 89% 73% 88% My workload is reasonable. 83% 95% 47% 78% I have received adequate training needed to perform my job safely. 8% 88% 57% 94% I have received info about what to do in the event of an emergency (tornado, bomb threat). 80% 67% 54% 86% The Board of County Commissioners values County employees. 79% 93% 93% 79% Overall, I am satisfied with the security personnel presence at the facility where I work. 76% 89% 80% 80% Overall, I feel secure at my workplace after regular business hours. 76% 88% 86% 74% Overall, I feel secure going to my vehicle after regular business hours. 76% 75% 80% 70% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 7% 94% % Workplace safety is a priority in my department. 7% 67% 44% I am comfortable talking about safety hazards with my supervisor. 67% 94% 75% 95% I have been trained to effectively identify safety hazards in the workplace. 63% 8% 40% 9% My supervisor values me. 2 63% 89% 47% 9% The executive leadership of Mecklenburg County values County employees. 2 63% 94% 85% 85% My department director clearly communicates what is going on in my department. 47% 28% 3% 78% My department director values employees in our department. 40% 47% 3% 85% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 42

52 CSE - Child Support Enforcement N = 75 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 97% 94% 92% 93% I have a workplan that includes an individual development plan (IDP). 96% 94% 95% My supervisor annually assesses progress on my individual development plan., 3 95% 96% 94% 95% My supervisor provides sufficient feedback regarding my performance. 88% 82% 87% My supervisor provides timely feedback about my performance. 87% 83% 83% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 97% 97% 89% 93% I would recommend Mecklenburg County to others as a good place to work. 97% 96% 95% 88% My supervisor treats me with respect. 95% 86% 93% My supervisor acknowledges my achievements. 92% 85% 93% 87% My supervisor treats me fairly. 92% 86% 9% My supervisor encourages an open exchange of ideas. 82% 87% I am able to openly communicate concerns to my supervisor. 89% 8% 8% 87% My supervisor encourages creative thinking. 88% 88% 84% 87% My co-workers are willing to assist each other. 88% 95% My co-workers are respectful of each other. 84% 89% 88% Most days I feel good about coming to work. 82% 85% 79% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 9% 92% 88% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 43

53 CSE - Child Support Enforcement N = 75 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 98% 99% I have received info about what to do in the event of an emergency (tornado, bomb threat). 99% 75% 6% 86% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 99% 92% % I am comfortable talking about safety hazards with my supervisor. 97% 94% 95% 95% I have electronic access to the information I need to do my job well. 97% 99% 98% 93% Information Technology solves my technology problems effectively. 97% 94% 97% 88% The executive leadership of Mecklenburg County values County employees. 2 97% 95% 89% 85% I am able to apply skills I learn in trainings to better perform my job. 96% 89% 9% 92% The Board of County Commissioners values County employees. 95% 9% 82% 79% I have the necessary technology (hardware and software) to do my job well. 95% 92% 87% 88% My department director values employees in our department. 95% 93% 9% 85% I have received adequate training needed to perform my job safely. 94% 9% 95% 94% Information Technology solves my technology problems quickly. 94% 94% 93% 85% Workplace safety is a priority in my department. 94% 94% 95% My supervisor values me. 2 93% 9% 89% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% 94% --- 9% My department director clearly communicates what is going on in my department. 9% 8% 78% Overall, I feel secure going to my vehicle during regular business hours. 89% 96% 95% 9% I have been trained to effectively identify safety hazards in the workplace. 89% 88% 85% 9% Overall, I feel secure at my workplace during regular business hours. 88% 98% 95% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 88% 97% 97% 80% The technology (hardware and software) I use on the job is reliable. 78% 85% 80% Overall, I feel secure at my workplace after regular business hours. 77% 83% 8% 74% Overall, I feel secure going to my vehicle after regular business hours. 70% 75% 82% 70% My workload is reasonable. 45% 46% 53% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 44

54 CSS - Community Support Services N = 80 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 97% 93% 93% 93% I have a workplan that includes an individual development plan (IDP). 94% 92% My supervisor annually assesses progress on my individual development plan., 3 88% 98% 00% 95% My supervisor provides sufficient feedback regarding my performance. 86% 84% 93% 87% My supervisor provides timely feedback about my performance. 85% 78% 95% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 96% 89% 93% 93% My supervisor provides the flexibility I need to balance work and personal life. 95% 89% 98% 93% I would recommend Mecklenburg County to others as a good place to work. 92% 89% 96% 88% My supervisor encourages an open exchange of ideas. 92% 86% 9% 87% My supervisor encourages creative thinking. 92% 87% 9% 87% Most days I feel good about coming to work. 9% 83% 94% 86% I am able to openly communicate concerns to my supervisor. 85% 89% 87% My supervisor treats me fairly. 82% 93% 9% My supervisor acknowledges my achievements. 84% 9% 87% My co-workers are respectful of each other. 89% 84% 93% 88% My co-workers are willing to assist each other. 87% 85% 9% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 94% 89% 93% 86% 9% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 45

55 CSS - Community Support Services N = 80 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 00% 00% 99% I am able to apply skills I learn in trainings to better perform my job. 96% 93% 96% 92% I am comfortable talking about safety hazards with my supervisor. 96% 92% 95% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% 87% % I have electronic access to the information I need to do my job well. 96% 87% 85% 93% My supervisor values me. 2 95% 95% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% 87% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 94% 93% 78% 9% I have the necessary technology (hardware and software) to do my job well. 93% 82% 84% 88% The executive leadership of Mecklenburg County values County employees. 2 93% 86% 85% My department director values employees in our department. 77% 9% 85% The technology (hardware and software) I use on the job is reliable. 88% 80% 80% 80% The Board of County Commissioners values County employees. 88% 87% 74% 79% Information Technology solves my technology problems effectively. 86% 78% 78% 88% I have received adequate training needed to perform my job safely. 83% 82% 87% 94% Overall, I feel secure at my workplace during regular business hours. 82% 86% 76% 88% My workload is reasonable. 8% 76% 9% 78% My department director clearly communicates what is going on in my department. 8% 74% 9% 78% Information Technology solves my technology problems quickly. 78% 78% 68% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 76% 79% 72% 80% Workplace safety is a priority in my department. 75% 86% 89% Overall, I feel secure at my workplace after regular business hours. 75% 66% 54% 74% Overall, I feel secure going to my vehicle after regular business hours. 74% 64% 56% 70% I have been trained to effectively identify safety hazards in the workplace. 73% 76% 8% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 64% 72% 82% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 46

56 DSS - Department of Social Services N = 827 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 93% 94% 93% 95% My supervisor supports my participation in professional development opportunities. 9% 9% 88% 93% My supervisor provides sufficient feedback regarding my performance. 85% 85% 85% 87% My supervisor provides timely feedback about my performance. 84% 84% 83% 85% I have a workplan that includes an individual development plan (IDP). 82% 82% 74% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 94% 93% My supervisor provides the flexibility I need to balance work and personal life. 92% 9% 89% 93% My co-workers are willing to assist each other. 92% 92% My co-workers are respectful of each other. 9% 85% 88% My supervisor treats me fairly. 87% 9% My supervisor encourages an open exchange of ideas. 87% 86% 82% 87% My supervisor acknowledges my achievements. 87% 86% 86% 87% I would recommend Mecklenburg County to others as a good place to work. 87% 86% 85% 88% My supervisor encourages creative thinking. 86% 86% 82% 87% I am able to openly communicate concerns to my supervisor. 86% 83% 82% 87% Most days I feel good about coming to work. 82% 84% 80% 86% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 84% 87% 87% 85% 88% 88% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 47

57 DSS - Department of Social Services N = 827 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 99% 99% 99% I am comfortable talking about safety hazards with my supervisor. 94% 96% 93% 95% Information Technology solves my technology problems effectively. 93% 87% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 92% % My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% 93% --- 9% I have received adequate training needed to perform my job safely. 9% 92% 93% 94% Information Technology solves my technology problems quickly. 9% 83% 85% I have electronic access to the information I need to do my job well. 9% 92% 89% 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 9% 89% 86% I have been trained to effectively identify safety hazards in the workplace. 9% 93% 9% I am able to apply skills I learn in trainings to better perform my job. 89% 89% 84% 92% My supervisor values me. 2 89% 86% 9% Workplace safety is a priority in my department. 86% 87% 85% The executive leadership of Mecklenburg County values County employees. 2 86% 83% 73% 85% Overall, I feel secure going to my vehicle during regular business hours. 85% 89% 89% 9% My department director values employees in our department. 85% 86% 84% 85% I have the necessary technology (hardware and software) to do my job well. 83% 86% 8% 88% The Board of County Commissioners values County employees. 8% 74% 65% 79% Overall, I feel secure at my workplace during regular business hours. 8% 88% 85% 88% My department director clearly communicates what is going on in my department. 77% 76% 66% 78% The technology (hardware and software) I use on the job is reliable. 7% 77% 75% 80% Overall, I am satisfied with the security personnel presence at the facility where I work. 68% 78% 79% 80% My workload is reasonable. 67% 67% 62% 78% Overall, I feel secure at my workplace after regular business hours. 57% 66% 66% 74% Overall, I feel secure going to my vehicle after regular business hours. 5% 58% 60% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 48

58 DSS - Administration N = 55 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 97% 97% 83% 95% My supervisor supports my participation in professional development opportunities. 96% 00% 94% 93% I have a workplan that includes an individual development plan (IDP). 96% 89% 83% My supervisor provides sufficient feedback regarding my performance. 94% 86% 94% 87% My supervisor provides timely feedback about my performance. 9% 85% 88% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 98% 93% 8% 88% My co-workers are willing to assist each other. 96% 98% 94% My co-workers are respectful of each other. 96% 93% 9% 88% My supervisor provides the flexibility I need to balance work and personal life. 96% 9% 94% 93% My supervisor treats me with respect. 95% 89% 88% 93% My supervisor acknowledges my achievements. 94% 9% 84% 87% My supervisor treats me fairly. 93% 88% 87% 9% Most days I feel good about coming to work. 93% 95% 88% 86% I am able to openly communicate concerns to my supervisor. 85% 77% 8% 87% My supervisor encourages an open exchange of ideas. 85% 77% 83% 87% My supervisor encourages creative thinking. 85% 8% 8% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 88% 9% 95% 86% 88% 92% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 49

59 DSS - Administration N = 55 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 94% 99% I am comfortable talking about safety hazards with my supervisor. 98% 98% 94% 95% I have electronic access to the information I need to do my job well. 98% 95% 93% I am able to apply skills I learn in trainings to better perform my job. 98% 95% 84% 92% The executive leadership of Mecklenburg County values County employees. 2 98% 97% 78% 85% My department director values employees in our department. 96% 00% 83% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 96% 95% --- 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% % Overall, I feel secure going to my vehicle during regular business hours. 94% 95% 9% My supervisor values me. 2 94% 93% 87% 9% I have received adequate training needed to perform my job safely. 94% 98% 97% 94% My department director clearly communicates what is going on in my department. 93% 93% 59% 78% The Board of County Commissioners values County employees. 92% 86% 77% 79% I have the necessary technology (hardware and software) to do my job well. 9% 93% 8% 88% Workplace safety is a priority in my department. 95% 88% Information Technology solves my technology problems effectively. 95% 84% 88% Information Technology solves my technology problems quickly. 88% 95% 84% 85% My workload is reasonable. 87% 9% 88% 78% I have been trained to effectively identify safety hazards in the workplace. 86% 93% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 95% 9% 86% Overall, I feel secure at my workplace during regular business hours. 85% 95% 84% 88% The technology (hardware and software) I use on the job is reliable. 83% 98% 8% 80% Overall, I am satisfied with the security personnel presence at the facility where I work. 77% 87% 80% Overall, I feel secure at my workplace after regular business hours. 64% 85% 7% 74% Overall, I feel secure going to my vehicle after regular business hours. 59% 77% 67% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 50

60 DSS - Community Resources N = 47 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 95% 00% 96% 95% My supervisor supports my participation in professional development opportunities. 93% 96% 94% 93% My supervisor provides timely feedback about my performance. 9% 9% 94% 85% I have a workplan that includes an individual development plan (IDP). 9% 93% 96% My supervisor provides sufficient feedback regarding my performance. 9% 93% 94% 87% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 98% 94% 93% My supervisor treats me with respect. 98% 96% 98% 93% My supervisor treats me fairly. 96% 93% 94% 9% My supervisor encourages creative thinking. 93% 9% 92% 87% I am able to openly communicate concerns to my supervisor. 9% 93% 94% 87% My supervisor acknowledges my achievements. 9% 93% 96% 87% My supervisor encourages an open exchange of ideas. 89% 92% 87% My co-workers are respectful of each other. 89% 98% 94% 88% I would recommend Mecklenburg County to others as a good place to work. 88% 92% 88% My co-workers are willing to assist each other. 87% 94% 96% Most days I feel good about coming to work. 80% 72% 88% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 95% 95% 92% 94% 92% 9% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 5

61 DSS - Community Resources N = 47 Supplemental Information Questions FY6 FY5 FY4 FY6 County I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 93% 92% 86% The work I do is important. 98% 94% 00% 99% I am comfortable talking about safety hazards with my supervisor. 96% 98% 00% 95% I have received adequate training needed to perform my job safely. 96% 9% 98% 94% I have electronic access to the information I need to do my job well. 93% 95% 93% Overall, I feel secure going to my vehicle during regular business hours. 93% 9% 94% 9% I have been trained to effectively identify safety hazards in the workplace. 93% 93% 94% 9% I am able to apply skills I learn in trainings to better perform my job. 9% 93% 92% 92% My supervisor values me. 2 9% 98% 93% 9% Information Technology solves my technology problems effectively. 9% 93% 88% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 9% 00% % Overall, I feel secure at my workplace during regular business hours. 9% 93% 94% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 86% 86% 80% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% 98% --- 9% Information Technology solves my technology problems quickly. 89% 9% 80% 85% The executive leadership of Mecklenburg County values County employees. 2 89% 87% 96% 85% Workplace safety is a priority in my department. 86% 88% 96% I have the necessary technology (hardware and software) to do my job well. 85% 88% 83% 88% The Board of County Commissioners values County employees. 82% 76% 79% 79% My department director values employees in our department. 77% 72% 85% The technology (hardware and software) I use on the job is reliable. 69% 9% 87% 80% Overall, I feel secure at my workplace after regular business hours. 68% 70% 85% 74% My workload is reasonable. 66% 62% 87% 78% Overall, I feel secure going to my vehicle after regular business hours. 59% 62% 78% 70% My department director clearly communicates what is going on in my department. 57% 55% 69% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 52

62 DSS - Economic Services N = 395 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 94% 94% 96% 95% My supervisor supports my participation in professional development opportunities. 89% 92% 93% My supervisor provides sufficient feedback regarding my performance. 85% 87% 87% 87% I have a workplan that includes an individual development plan (IDP). 85% 85% 77% My supervisor provides timely feedback about my performance. 83% 86% 85% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 95% 93% My supervisor provides the flexibility I need to balance work and personal life. 92% 92% 9% 93% My co-workers are willing to assist each other. 9% 92% 9% My co-workers are respectful of each other. 9% 9% 87% 88% My supervisor treats me fairly. 89% 93% 87% 9% My supervisor encourages an open exchange of ideas. 87% 89% 83% 87% My supervisor acknowledges my achievements. 86% 89% 87% 87% I am able to openly communicate concerns to my supervisor. 86% 84% 83% 87% My supervisor encourages creative thinking. 86% 88% 84% 87% I would recommend Mecklenburg County to others as a good place to work. 82% 87% 83% 88% Most days I feel good about coming to work. 78% 85% 75% 86% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 87% 89% 87% 85% 89% 87% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 53

63 DSS - Economic Services N = 395 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 98% 98% 99% Information Technology solves my technology problems effectively. 95% 92% 88% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% 93% --- 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% 93% % Information Technology solves my technology problems quickly. 93% 9% 83% 85% I am comfortable talking about safety hazards with my supervisor. 93% 95% 92% 95% I have received adequate training needed to perform my job safely. 9% 93% 95% 94% I have received info about what to do in the event of an emergency (tornado, bomb threat). 9% 88% 86% I have been trained to effectively identify safety hazards in the workplace. 93% 94% 9% My supervisor values me. 2 88% 92% 85% 9% I have electronic access to the information I need to do my job well. 87% 94% 89% 93% Workplace safety is a priority in my department. 87% 89% 89% I am able to apply skills I learn in trainings to better perform my job. 85% 88% 82% 92% Overall, I feel secure going to my vehicle during regular business hours. 84% 87% 89% 9% The executive leadership of Mecklenburg County values County employees. 2 8% 85% 7% 85% My department director values employees in our department. 8% 8% 85% Overall, I feel secure at my workplace during regular business hours. 80% 86% 85% 88% I have the necessary technology (hardware and software) to do my job well. 78% 87% 80% 88% The Board of County Commissioners values County employees. 77% 74% 65% 79% My department director clearly communicates what is going on in my department. 76% 8% 62% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 67% 78% 82% 80% The technology (hardware and software) I use on the job is reliable. 63% 74% 70% 80% My workload is reasonable. 6% 68% 55% 78% Overall, I feel secure at my workplace after regular business hours. 57% 66% 7% 74% Overall, I feel secure going to my vehicle after regular business hours. 5% 56% 66% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 54

64 DSS - Services for Adults N = 85 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 94% 83% 8% 93% My supervisor annually assesses progress on my individual development plan., 3 9% 95% 95% 95% My supervisor provides timely feedback about my performance. 89% 79% 79% 85% My supervisor provides sufficient feedback regarding my performance. 85% 8% 83% 87% I have a workplan that includes an individual development plan (IDP). 83% 78% 69% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 93% 93% 88% My supervisor treats me with respect. 93% 88% 87% 93% My supervisor provides the flexibility I need to balance work and personal life. 93% 88% 85% 93% My co-workers are respectful of each other. 92% 96% 86% 88% My supervisor treats me fairly. 83% 86% 9% I would recommend Mecklenburg County to others as a good place to work. 78% 85% 88% I am able to openly communicate concerns to my supervisor. 88% 75% 80% 87% My supervisor encourages creative thinking. 88% 79% 77% 87% My supervisor encourages an open exchange of ideas. 87% 78% 76% 87% Most days I feel good about coming to work. 85% 86% 87% 86% My supervisor acknowledges my achievements. 83% 7% 79% 87% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 82% 83% 88% 83% 83% 89% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 2 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 55

65 DSS - Services for Adults N = 85 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 98% 95% 9% 95% I have electronic access to the information I need to do my job well. 96% 87% 87% 93% I have received adequate training needed to perform my job safely. 96% 97% 94% I have received info about what to do in the event of an emergency (tornado, bomb threat). 96% 94% 89% 86% I have been trained to effectively identify safety hazards in the workplace. 95% 94% 92% 9% I am able to apply skills I learn in trainings to better perform my job. 94% 87% 84% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% 97% --- 9% Information Technology solves my technology problems effectively. 9% 89% 82% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 9% 88% % Workplace safety is a priority in my department. 87% 83% I have the necessary technology (hardware and software) to do my job well. 82% 78% 88% The executive leadership of Mecklenburg County values County employees. 2 83% 73% 85% My supervisor values me. 2 88% 82% 84% 9% Information Technology solves my technology problems quickly. 88% 86% 75% 85% My department director values employees in our department. 87% 84% 79% 85% Overall, I feel secure going to my vehicle during regular business hours. 85% 89% 88% 9% The technology (hardware and software) I use on the job is reliable. 85% 80% 76% 80% Overall, I feel secure at my workplace during regular business hours. 85% 9% 85% 88% My department director clearly communicates what is going on in my department. 85% 7% 72% 78% The Board of County Commissioners values County employees. 83% 76% 59% 79% My workload is reasonable. 82% 7% 7% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 77% 85% 83% 80% Overall, I feel secure at my workplace after regular business hours. 70% 70% 65% 74% Overall, I feel secure going to my vehicle after regular business hours. 62% 69% 57% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 56

66 DSS - Youth and Family Services N = 245 Department Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 92% 89% 86% 93% My supervisor annually assesses progress on my individual development plan., 3 9% 9% 88% 95% My supervisor provides sufficient feedback regarding my performance. 82% 8% 79% 87% My supervisor provides timely feedback about my performance. 82% 80% 78% 85% I have a workplan that includes an individual development plan (IDP). 72% 76% 66% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 93% 9% 88% My supervisor provides the flexibility I need to balance work and personal life. 9% 86% 93% My supervisor treats me with respect. 9% 94% 89% 93% I would recommend Mecklenburg County to others as a good place to work. 9% 88% 88% 88% My supervisor treats me fairly. 88% 88% 86% 9% My co-workers are respectful of each other. 88% 87% 8% 88% My supervisor encourages an open exchange of ideas. 87% 86% 80% 87% My supervisor acknowledges my achievements. 86% 85% 83% 87% My supervisor encourages creative thinking. 86% 86% 79% 87% Most days I feel good about coming to work. 86% 83% 82% 86% I am able to openly communicate concerns to my supervisor. 84% 85% 79% 87% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 79% 83% 84% 84% 87% 88% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 57

67 DSS - Youth and Family Services N = 245 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 94% 96% 94% 95% I have electronic access to the information I need to do my job well. 93% 89% 89% 93% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% % I am able to apply skills I learn in trainings to better perform my job. 92% 92% 87% 92% Information Technology solves my technology problems effectively. 92% 87% 89% 88% Information Technology solves my technology problems quickly. 87% 86% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* --- 9% My department director values employees in our department. 89% 8% 85% The executive leadership of Mecklenburg County values County employees. 2 88% 78% 70% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 88% 86% 89% 86% I have received adequate training needed to perform my job safely. 88% 88% 94% My supervisor values me. 2 88% 89% 86% 9% I have the necessary technology (hardware and software) to do my job well. 88% 85% 82% 88% I have been trained to effectively identify safety hazards in the workplace. 87% 87% 9% 9% The Board of County Commissioners values County employees. 84% 70% 62% 79% Overall, I feel secure going to my vehicle during regular business hours. 84% 9% 89% 9% Workplace safety is a priority in my department. 82% 83% 77% My department director clearly communicates what is going on in my department. 77% 72% 69% 78% Overall, I feel secure at my workplace during regular business hours. 77% 88% 84% 88% The technology (hardware and software) I use on the job is reliable. 75% 76% 8% 80% My workload is reasonable. 65% 59% 62% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 62% 73% 7% 80% Overall, I feel secure at my workplace after regular business hours. 5% 62% 55% 74% Overall, I feel secure going to my vehicle after regular business hours. 43% 53% 47% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 58

68 ELE - Elections N = 23 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 00% 95% 00% 93% My supervisor annually assesses progress on my individual development plan., 3 93% 00% 00% 95% I have a workplan that includes an individual development plan (IDP). 84% 57% 67% My supervisor provides sufficient feedback regarding my performance. 82% 82% 94% 87% My supervisor provides timely feedback about my performance. 82% 8% 86% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 84% 93% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 93% My supervisor treats me fairly. 00% 79% 87% 9% My supervisor encourages an open exchange of ideas. 00% 78% 87% 87% My supervisor encourages creative thinking. 00% 89% 93% 87% My supervisor acknowledges my achievements. 95% 89% 94% 87% My co-workers are respectful of each other. 9% 80% 75% 88% I would recommend Mecklenburg County to others as a good place to work. 9% 95% 00% 88% I am able to openly communicate concerns to my supervisor. 9% 78% 88% 87% My co-workers are willing to assist each other. 87% 85% 93% Most days I feel good about coming to work. 82% 8% 93% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 89% 83% 88% 9% 85% 94% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 59

69 ELE - Elections N = 23 Supplemental Information Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 95% 94% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 94% % My supervisor values me. 2 00% 82% 88% 9% The work I do is important. 95% 00% 00% 99% I am able to apply skills I learn in trainings to better perform my job. 95% 84% 94% 92% I have received adequate training needed to perform my job safely. 95% 94% 00% 94% Overall, I feel secure at my workplace during regular business hours. 95% 00% 00% 88% I have electronic access to the information I need to do my job well. 9% 95% 88% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% 95% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 9% 00% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 9% 83% 93% 9% My department director values employees in our department. 9% 83% 87% 85% The technology (hardware and software) I use on the job is reliable. 9% 00% 8% 80% Information Technology solves my technology problems effectively. 94% 86% 88% Information Technology solves my technology problems quickly. 94% 86% 85% The executive leadership of Mecklenburg County values County employees. 2 89% 00% 85% I have the necessary technology (hardware and software) to do my job well. 86% 94% 88% 88% Workplace safety is a priority in my department. 86% 82% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 82% 93% 80% My department director clearly communicates what is going on in my department. 82% 67% 8% 78% The Board of County Commissioners values County employees. 8% 86% 86% 79% Overall, I feel secure at my workplace after regular business hours. 8% 94% 00% 74% Overall, I feel secure going to my vehicle after regular business hours. 8% 88% 94% 70% I have received info about what to do in the event of an emergency (tornado, bomb threat). 76% 56% 87% 86% My workload is reasonable. 70% 80% 00% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 60

70 FIN - Financial Services N = Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 94% 95% 99% My supervisor supports my participation in professional development opportunities. 92% 95% 92% 93% My supervisor annually assesses progress on my individual development plan., 3 9% 96% 89% 95% My supervisor provides sufficient feedback regarding my performance. 85% 87% 84% 87% My supervisor provides timely feedback about my performance. 82% 89% 80% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 94% 96% 95% 93% My supervisor treats me with respect. 88% 96% 93% I would recommend Mecklenburg County to others as a good place to work. 88% 89% 87% 88% My co-workers are willing to assist each other. 85% 87% My co-workers are respectful of each other. 85% 86% 82% 88% My supervisor acknowledges my achievements. 84% 92% 84% 87% My supervisor treats me fairly. 82% 82% 9% My supervisor encourages an open exchange of ideas. 82% 89% 82% 87% I am able to openly communicate concerns to my supervisor. 80% 92% 75% 87% My supervisor encourages creative thinking. 79% 88% 83% 87% Most days I feel good about coming to work. 79% 9% 78% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 89% 92% 89% 84% 9% 84% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 6

71 FIN - Financial Services N = Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 98% 98% 97% 99% I am comfortable talking about safety hazards with my supervisor. 96% 98% 99% 95% I have electronic access to the information I need to do my job well. 93% 97% 9% 93% I am able to apply skills I learn in trainings to better perform my job. 93% 94% 88% 92% I have received adequate training needed to perform my job safely. 93% 93% 9% 94% I have the necessary technology (hardware and software) to do my job well. 92% 95% 82% 88% The technology (hardware and software) I use on the job is reliable. 9% 80% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* --- 9% Overall, I feel secure at my workplace during regular business hours. 87% 88% 88% Overall, I feel secure going to my vehicle during regular business hours. 89% 9% My supervisor values me. 2 92% 78% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 88% 95% % My workload is reasonable. 87% 95% 79% 78% Information Technology solves my technology problems effectively. 87% 84% 78% 88% Workplace safety is a priority in my department. 87% 87% 86% The executive leadership of Mecklenburg County values County employees. 2 87% 87% 78% 85% I have been trained to effectively identify safety hazards in the workplace. 86% 86% 84% 9% Information Technology solves my technology problems quickly. 85% 83% 75% 85% The Board of County Commissioners values County employees. 83% 87% 77% 79% Overall, I am satisfied with the security personnel presence at the facility where I work. 78% 82% 80% 80% My department director values employees in our department. 77% 82% 75% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 75% 78% 84% 86% Overall, I feel secure at my workplace after regular business hours. 70% 68% 70% 74% Overall, I feel secure going to my vehicle after regular business hours. 69% 69% 69% 70% My department director clearly communicates what is going on in my department. 67% 73% 67% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 62

72 FIN - Central Finance Division N = 34 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 83% 95% 88% 95% My supervisor supports my participation in professional development opportunities. 82% 89% 93% I have a workplan that includes an individual development plan (IDP). 82% 89% 00% My supervisor provides sufficient feedback regarding my performance. 75% 79% 75% 87% My supervisor provides timely feedback about my performance. 74% 75% 74% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 94% 93% 89% 93% My co-workers are willing to assist each other. 9% 97% 89% My co-workers are respectful of each other. 88% 86% 79% 88% My supervisor treats me with respect. 87% 97% 85% 93% My supervisor encourages an open exchange of ideas. 79% 93% 73% 87% I would recommend Mecklenburg County to others as a good place to work. 79% 86% 82% 88% My supervisor treats me fairly. 78% 93% 77% 9% My supervisor encourages creative thinking. 78% 89% 80% 87% Most days I feel good about coming to work. 76% 69% 86% My supervisor acknowledges my achievements. 74% 89% 70% 87% I am able to openly communicate concerns to my supervisor. 72% 89% 67% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 80% 85% 86% 79% 78% 9% 8% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 63

73 FIN - Central Finance Division N = 34 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 97% 96% 99% I have received adequate training needed to perform my job safely. 00% 89% 00% 94% I have electronic access to the information I need to do my job well. 00% 00% 89% 93% Overall, I feel secure at my workplace during regular business hours. 00% 96% 88% I am comfortable talking about safety hazards with my supervisor. 97% 96% 00% 95% Overall, I feel secure going to my vehicle during regular business hours. 97% 96% 96% 9% I have been trained to effectively identify safety hazards in the workplace. 94% 85% 80% 9% I have the necessary technology (hardware and software) to do my job well. 94% 00% 75% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 94% 93% 93% 80% The technology (hardware and software) I use on the job is reliable. 94% 79% 80% I am able to apply skills I learn in trainings to better perform my job. 94% 96% 89% 92% Overall, I feel secure at my workplace after regular business hours. 93% 96% 85% 74% Overall, I feel secure going to my vehicle after regular business hours. 93% 96% 85% 70% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% 84% --- 9% Information Technology solves my technology problems effectively. 9% 96% 8% 88% Workplace safety is a priority in my department. 9% 88% 86% My supervisor values me. 2 88% 70% 9% The Board of County Commissioners values County employees. 86% 86% 8% 79% My workload is reasonable. 85% 93% 64% 78% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 85% 93% % Information Technology solves my technology problems quickly. 85% 96% 8% 85% The executive leadership of Mecklenburg County values County employees. 2 83% 85% 7% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 78% 93% 85% 86% My department director values employees in our department. 7% 8% 65% 85% My department director clearly communicates what is going on in my department. 6% 63% 52% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 64

74 Enterprise Scorecard Measures FIN - Departmental Financial Services Division (formerly Human Services Finance) N = 65 FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 98% 98% 98% My supervisor supports my participation in professional development opportunities. 97% 97% 94% 93% My supervisor annually assesses progress on my individual development plan., 3 93% 95% 95% My supervisor provides sufficient feedback regarding my performance. 88% 9% 88% 87% My supervisor provides timely feedback about my performance. 85% 95% 83% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 94% 97% 97% 93% I would recommend Mecklenburg County to others as a good place to work. 89% 88% My supervisor acknowledges my achievements. 88% 92% 89% 87% My supervisor treats me with respect. 86% 95% 92% 93% My supervisor treats me fairly. 83% 88% 84% 9% Most days I feel good about coming to work. 82% 9% 82% 86% My co-workers are respectful of each other. 82% 82% 83% 88% I am able to openly communicate concerns to my supervisor. 82% 92% 78% 87% My supervisor encourages an open exchange of ideas. 82% 86% 86% 87% My co-workers are willing to assist each other. 80% 8% My supervisor encourages creative thinking. 78% 86% 84% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 95% 92% 87% 89% 84% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 65

75 Supplemental Information FIN - Departmental Financial Services Division (formerly Human Services Finance) N = 65 Questions FY6 FY5 FY4 FY6 County The work I do is important. 98% 99% 97% 99% I am comfortable talking about safety hazards with my supervisor. 95% 98% 98% 95% I am able to apply skills I learn in trainings to better perform my job. 92% 92% 88% 92% The technology (hardware and software) I use on the job is reliable. 88% 95% 80% I have received adequate training needed to perform my job safely. 89% 94% 87% 94% I have the necessary technology (hardware and software) to do my job well. 89% 9% 86% 88% I have electronic access to the information I need to do my job well. 89% 96% 92% 93% My supervisor values me. 2 89% 9% 8% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 88% 95% % My workload is reasonable. 88% 95% 86% 78% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 87% 89% --- 9% The executive leadership of Mecklenburg County values County employees. 2 86% 87% 8% 85% Information Technology solves my technology problems effectively. 86% 78% 76% 88% Information Technology solves my technology problems quickly. 86% 77% 72% 85% Workplace safety is a priority in my department. 84% 83% 86% Overall, I feel secure going to my vehicle during regular business hours. 84% 86% 85% 9% Overall, I feel secure at my workplace during regular business hours. 83% 83% 84% 88% I have been trained to effectively identify safety hazards in the workplace. 82% 86% 86% 9% The Board of County Commissioners values County employees. 80% 88% 75% 79% My department director values employees in our department. 78% 82% 80% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 73% 77% 84% 86% My department director clearly communicates what is going on in my department. 69% 76% 75% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 66% 75% 74% 80% Overall, I feel secure at my workplace after regular business hours. 58% 54% 63% 74% Overall, I feel secure going to my vehicle after regular business hours. 57% 57% 60% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 66

76 FIN - Procurement N = 2 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 00% 88% My supervisor provides sufficient feedback regarding my performance. 00% 88% 87% My supervisor annually assesses progress on my individual development plan., 2 9% 00% 95% My supervisor supports my participation in professional development opportunities. 9% 94% 93% My supervisor provides timely feedback about my performance. 9% 88% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 93% My co-workers are willing to assist each other. 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 86% 88% My co-workers are respectful of each other. 00% 00% 88% My supervisor acknowledges my achievements. 00% 93% 87% I am able to openly communicate concerns to my supervisor. 9% 92% 87% My supervisor encourages an open exchange of ideas. 9% 93% 87% My supervisor encourages creative thinking. 9% 93% 87% My supervisor treats me fairly. 94% 9% Most days I feel good about coming to work. 75% 93% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 9% 95% 95% 94% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 67

77 FIN - Procurement N = 2 Supplemental Information Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 00% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % I have electronic access to the information I need to do my job well. 00% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 93% 9% My supervisor values me. 2 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 00% 88% I have the necessary technology (hardware and software) to do my job well. 00% 00% 88% The executive leadership of Mecklenburg County values County employees. 2 00% 86% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 93% 80% The work I do is important. 92% 00% 99% My department director values employees in our department. 92% 87% 85% My workload is reasonable. 9% 94% 78% I have received adequate training needed to perform my job safely. 00% 94% Workplace safety is a priority in my department. 00% The Board of County Commissioners values County employees. 85% 79% I have been trained to effectively identify safety hazards in the workplace. 80% 86% 9% Information Technology solves my technology problems effectively. 80% 87% 88% Information Technology solves my technology problems quickly. 80% 80% 85% The technology (hardware and software) I use on the job is reliable. 80% 00% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 78% 54% 86% My department director clearly communicates what is going on in my department. 75% 80% 78% Overall, I feel secure going to my vehicle after regular business hours. 60% 58% 70% Overall, I feel secure at my workplace after regular business hours. 56% 73% 74% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 68

78 HLT - Public Health N = 566 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 3 99% 98% 98% 95% I have a workplan that includes an individual development plan (IDP). 94% 93% 75% My supervisor supports my participation in professional development opportunities. 92% 89% 85% 93% My supervisor provides sufficient feedback regarding my performance. 89% 86% 86% 87% My supervisor provides timely feedback about my performance. 89% 85% 84% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 93% 93% 93% My supervisor treats me with respect. 93% 92% 93% I would recommend Mecklenburg County to others as a good place to work. 92% 9% 92% 88% My co-workers are willing to assist each other. 89% Most days I feel good about coming to work. 86% 88% 86% My supervisor treats me fairly. 89% 87% 9% My co-workers are respectful of each other. 89% 89% 87% 88% My supervisor acknowledges my achievements. 87% 82% 85% 87% I am able to openly communicate concerns to my supervisor. 87% 86% 80% 87% My supervisor encourages an open exchange of ideas. 85% 85% 82% 87% My supervisor encourages creative thinking. 83% 82% 79% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 86% 93% 86% 88% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 69

79 HLT - Public Health N = 566 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 98% 98% 99% I have received adequate training needed to perform my job safely. 98% 97% 94% 94% I have been trained to effectively identify safety hazards in the workplace. 97% 96% 92% 9% I am comfortable talking about safety hazards with my supervisor. 96% 97% 96% 95% Overall, I feel secure going to my vehicle during regular business hours. 95% 95% 94% 9% Workplace safety is a priority in my department. 95% 95% I have electronic access to the information I need to do my job well. 94% 93% 93% I have the necessary technology (hardware and software) to do my job well. 93% 92% 87% 88% The executive leadership of Mecklenburg County values County employees. 2 93% 88% 88% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 92% 84% 78% 86% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% 93% --- 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% 95% % I am able to apply skills I learn in trainings to better perform my job. 9% 92% 85% 92% Overall, I feel secure at my workplace during regular business hours. 9% 94% 93% 88% My supervisor values me. 2 88% 84% 9% Information Technology solves my technology problems effectively. 87% 87% 85% 88% The Board of County Commissioners values County employees. 85% 86% 8% 79% Overall, I am satisfied with the security personnel presence at the facility where I work. 85% 87% 80% Information Technology solves my technology problems quickly. 85% 82% 79% 85% My department director values employees in our department. 85% 8% 79% 85% The technology (hardware and software) I use on the job is reliable. 83% 86% 80% 80% My workload is reasonable. 78% 80% 75% 78% My department director clearly communicates what is going on in my department. 76% 72% 64% 78% Overall, I feel secure at my workplace after regular business hours. 69% 76% 7% 74% Overall, I feel secure going to my vehicle after regular business hours. 66% 72% 70% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 70

80 HLT - Administration N = 33 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 95% My supervisor supports my participation in professional development opportunities. 00% 93% I have a workplan that includes an individual development plan (IDP). 00% My supervisor provides sufficient feedback regarding my performance. 00% 87% My supervisor provides timely feedback about my performance. 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 93% My supervisor treats me fairly. 00% 9% My co-workers are willing to assist each other. 00% My co-workers are respectful of each other. 00% 88% Most days I feel good about coming to work. 00% 86% I am able to openly communicate concerns to my supervisor. 00% 87% My supervisor encourages an open exchange of ideas. 00% 87% My supervisor encourages creative thinking. 00% 87% My supervisor acknowledges my achievements. 00% 87% I would recommend Mecklenburg County to others as a good place to work. 97% 88% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 00% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 7

81 HLT - Administration N = 33 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 95% I have received adequate training needed to perform my job safely. 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% % I have electronic access to the information I need to do my job well. 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 92% My supervisor values me. 2 00% 9% Workplace safety is a priority in my department. 00% My department director values employees in our department. 00% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 85% My department director clearly communicates what is going on in my department. 00% 78% Overall, I feel secure going to my vehicle during regular business hours. 97% 9% I have been trained to effectively identify safety hazards in the workplace. 97% 9% Overall, I feel secure at my workplace during regular business hours. 97% 88% I have the necessary technology (hardware and software) to do my job well. 97% 88% Information Technology solves my technology problems quickly. 97% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% --- 9% Overall, I am satisfied with the security personnel presence at the facility where I work. 97% 80% The Board of County Commissioners values County employees. 96% 79% Information Technology solves my technology problems effectively. 94% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 94% 86% The technology (hardware and software) I use on the job is reliable. 88% 80% My workload is reasonable. 84% 78% Overall, I feel secure at my workplace after regular business hours. 69% 74% Overall, I feel secure going to my vehicle after regular business hours. 67% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 72

82 HLT - Children s Developmental Services Agency N = 80 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 00% 99% 9% My supervisor annually assesses progress on my individual development plan., 3 99% 00% 00% 95% My supervisor provides sufficient feedback regarding my performance. 95% 00% 99% 87% My supervisor provides timely feedback about my performance. 95% 99% 00% 85% My supervisor supports my participation in professional development opportunities. 9% 99% 94% 93% Employee Motivation & Satisfaction My supervisor treats me with respect. 99% 00% 99% 93% I would recommend Mecklenburg County to others as a good place to work. 96% 99% 97% 88% Most days I feel good about coming to work. 96% 97% 95% 86% My co-workers are willing to assist each other. 95% 99% 99% My supervisor treats me fairly. 94% 00% 97% 9% My co-workers are respectful of each other. 94% 99% 97% 88% My supervisor provides the flexibility I need to balance work and personal life. 92% 99% 94% 93% My supervisor encourages an open exchange of ideas. 92% 00% 97% 87% My supervisor acknowledges my achievements. 92% 00% 99% 87% My supervisor encourages creative thinking. 92% 99% 96% 87% I am able to openly communicate concerns to my supervisor. 9% 00% 96% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 97% 99% 96% 97% 99% 94% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 73

83 HLT - Children s Developmental Services Agency N = 80 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 00% 00% 99% Overall, I feel secure going to my vehicle during regular business hours. 99% 97% 97% 9% I am comfortable talking about safety hazards with my supervisor. 97% 00% 99% 95% I have received adequate training needed to perform my job safely. 97% 93% 99% 94% I have received info about what to do in the event of an emergency (tornado, bomb threat). 97% 88% 76% 86% I have electronic access to the information I need to do my job well. 96% 99% 93% 93% I have been trained to effectively identify safety hazards in the workplace. 96% 94% 94% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 95% 99% --- 9% My supervisor values me. 2 95% 00% 99% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% 99% % Workplace safety is a priority in my department. 95% 94% 94% I have the necessary technology (hardware and software) to do my job well. 94% 97% 92% 88% My department director values employees in our department. 94% 99% 99% 85% The executive leadership of Mecklenburg County values County employees. 2 94% 00% 00% 85% I am able to apply skills I learn in trainings to better perform my job. 94% 00% 96% 92% The Board of County Commissioners values County employees. 93% 98% 98% 79% Overall, I feel secure at my workplace during regular business hours. 92% 96% 97% 88% My department director clearly communicates what is going on in my department. 92% 99% 97% 78% The technology (hardware and software) I use on the job is reliable. 9% 96% 83% 80% Information Technology solves my technology problems effectively. 9% 96% 93% 88% Information Technology solves my technology problems quickly. 9% 96% 86% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 85% 84% 86% 80% My workload is reasonable. 82% 92% 92% 78% Overall, I feel secure at my workplace after regular business hours. 68% 60% 67% 74% Overall, I feel secure going to my vehicle after regular business hours. 66% 55% 57% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 74

84 HLT - Clinical Services N = 47 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 99% 96% 96% 95% I have a workplan that includes an individual development plan (IDP). 93% 92% 76% My supervisor supports my participation in professional development opportunities. 9% 87% 83% 93% My supervisor provides sufficient feedback regarding my performance. 8% 88% 87% My supervisor provides timely feedback about my performance. 88% 8% 83% 85% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 9% 92% 92% 88% My supervisor provides the flexibility I need to balance work and personal life. 9% 92% 87% 93% My supervisor treats me with respect. 89% 89% 9% 93% Most days I feel good about coming to work. 87% 88% 87% 86% My supervisor acknowledges my achievements. 86% 76% 84% 87% My supervisor treats me fairly. 83% 86% 85% 9% I am able to openly communicate concerns to my supervisor. 82% 84% 74% 87% My supervisor encourages an open exchange of ideas. 80% 86% 85% 87% My co-workers are willing to assist each other. 77% 80% 85% My supervisor encourages creative thinking. 77% 84% 8% 87% My co-workers are respectful of each other. 70% 78% 83% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 85% 87% 92% 85% 85% 83% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 75

85 HLT - Clinical Services N = 47 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 99% 99% 99% I have received adequate training needed to perform my job safely. 97% 98% 94% 94% I have electronic access to the information I need to do my job well. 96% 95% 97% 93% I have been trained to effectively identify safety hazards in the workplace. 96% 96% 95% 9% I have the necessary technology (hardware and software) to do my job well. 94% 95% 9% 88% I am able to apply skills I learn in trainings to better perform my job. 93% 89% 87% 92% The executive leadership of Mecklenburg County values County employees. 2 92% 86% 85% 85% Workplace safety is a priority in my department. 92% 95% 93% I am comfortable talking about safety hazards with my supervisor. 9% 96% 96% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% % Information Technology solves my technology problems effectively. 92% 88% Overall, I feel secure going to my vehicle during regular business hours. 89% 93% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 89% 83% 79% 86% Information Technology solves my technology problems quickly. 89% 89% 83% 85% My workload is reasonable. 86% 77% 78% 78% Overall, I feel secure at my workplace during regular business hours. 85% 88% 92% 88% The technology (hardware and software) I use on the job is reliable. 84% 85% 86% 80% The Board of County Commissioners values County employees. 84% 83% 8% 79% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 83% 89% --- 9% My supervisor values me. 2 82% 8% 82% 9% Overall, I am satisfied with the security personnel presence at the facility where I work. 8% 82% 88% 80% My department director values employees in our department. 78% 80% 78% 85% My department director clearly communicates what is going on in my department. 70% 73% 75% 78% Overall, I feel secure at my workplace after regular business hours. 66% 66% 77% 74% Overall, I feel secure going to my vehicle after regular business hours. 6% 57% 76% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 76

86 HLT - Community Health (Other than School Health) N = 97 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 99% 99% 98% 95% I have a workplan that includes an individual development plan (IDP). 94% 97% 88% My supervisor supports my participation in professional development opportunities. 93% 9% 86% 93% My supervisor provides timely feedback about my performance. 87% 8% 8% 85% My supervisor provides sufficient feedback regarding my performance. 86% 82% 84% 87% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 95% 94% 88% My co-workers are willing to assist each other. 94% 96% 89% My supervisor treats me with respect. 93% 88% 93% My co-workers are respectful of each other. 93% 87% 85% 88% Most days I feel good about coming to work. 77% 86% My supervisor provides the flexibility I need to balance work and personal life. 88% 85% 88% 93% My supervisor treats me fairly. 87% 86% 8% 9% I am able to openly communicate concerns to my supervisor. 85% 82% 78% 87% My supervisor acknowledges my achievements. 83% 79% 85% 87% My supervisor encourages an open exchange of ideas. 78% 78% 77% 87% My supervisor encourages creative thinking. 77% 73% 75% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 87% 92% 84% 84% 88% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 77

87 HLT - Community Health (Other than School Health) N = 97 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 97% 99% 99% Overall, I feel secure going to my vehicle during regular business hours. 99% 98% 95% 9% I am comfortable talking about safety hazards with my supervisor. 98% 97% 95% 95% I have received adequate training needed to perform my job safely. 98% 98% 93% 94% Overall, I feel secure at my workplace during regular business hours. 97% 98% 96% 88% Workplace safety is a priority in my department. 96% 98% 89% I have been trained to effectively identify safety hazards in the workplace. 95% 96% 9% 9% The executive leadership of Mecklenburg County values County employees. 2 95% 84% 85% Information Technology solves my technology problems effectively. 92% 96% 96% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 96% 93% 80% I have electronic access to the information I need to do my job well. 96% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% 93% --- 9% Information Technology solves my technology problems quickly. 89% 92% 87% 85% I have the necessary technology (hardware and software) to do my job well. 88% 88% The technology (hardware and software) I use on the job is reliable. 88% 93% 87% 80% My department director values employees in our department. 87% 83% 82% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 83% 77% 86% My supervisor values me. 2 86% 89% 83% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 85% 93% % I am able to apply skills I learn in trainings to better perform my job. 83% 89% 8% 92% The Board of County Commissioners values County employees. 79% 87% 79% 79% My workload is reasonable. 75% 79% 8% 78% Overall, I feel secure at my workplace after regular business hours. 74% 7% 70% 74% My department director clearly communicates what is going on in my department. 70% 70% 58% 78% Overall, I feel secure going to my vehicle after regular business hours. 69% 69% 67% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 78

88 HLT - Environmental Health N = 56 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 98% 85% 80% My supervisor annually assesses progress on my individual development plan., 3 98% 95% 94% 95% My supervisor supports my participation in professional development opportunities. 96% 9% 92% 93% My supervisor provides timely feedback about my performance. 87% 8% 85% 85% My supervisor provides sufficient feedback regarding my performance. 85% 87% 83% 87% Employee Motivation & Satisfaction My supervisor treats me with respect. 93% 89% 87% 93% My co-workers are respectful of each other. 93% 92% 88% My supervisor provides the flexibility I need to balance work and personal life. 9% 96% 93% My supervisor treats me fairly. 89% 89% 94% 9% I would recommend Mecklenburg County to others as a good place to work. 86% 77% 84% 88% My co-workers are willing to assist each other. 85% 89% 9% I am able to openly communicate concerns to my supervisor. 85% 88% 85% 87% My supervisor encourages an open exchange of ideas. 85% 84% 83% 87% My supervisor acknowledges my achievements. 85% 84% 87% 87% Most days I feel good about coming to work. 85% 80% 75% 86% My supervisor encourages creative thinking. 83% 77% 88% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 87% 88% 93% 87% 85% 87% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 79

89 HLT - Environmental Health N = 56 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 98% 98% 99% I have been trained to effectively identify safety hazards in the workplace. 00% 97% 94% 9% I am comfortable talking about safety hazards with my supervisor. 98% 97% 98% 95% I have received adequate training needed to perform my job safely. 98% 00% 96% 94% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 98% 9% --- 9% My supervisor values me. 2 94% 9% Workplace safety is a priority in my department. 94% 93% 87% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% 96% % I have received info about what to do in the event of an emergency (tornado, bomb threat). 92% 83% 96% 86% I have the necessary technology (hardware and software) to do my job well. 9% 87% 73% 88% Overall, I feel secure going to my vehicle during regular business hours. 92% 92% 9% I have electronic access to the information I need to do my job well. 89% 85% 83% 93% Overall, I feel secure at my workplace during regular business hours. 89% 93% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 89% 93% 88% 80% I am able to apply skills I learn in trainings to better perform my job. 89% 89% 92% 92% The executive leadership of Mecklenburg County values County employees. 2 78% 69% 86% 85% My department director values employees in our department. 75% 6% 70% 85% The technology (hardware and software) I use on the job is reliable. 72% 73% 69% 80% My department director clearly communicates what is going on in my department. 72% 52% 58% 78% The Board of County Commissioners values County employees. 65% 54% 6% 79% Overall, I feel secure at my workplace after regular business hours. 64% 69% 67% 74% My workload is reasonable. 63% 67% 53% 78% Information Technology solves my technology problems effectively. 60% 50% 7% 88% Overall, I feel secure going to my vehicle after regular business hours. 60% 60% 52% 70% Information Technology solves my technology problems quickly. 56% 36% 7% 85% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 80

90 HLT - Preventative and Trauma Services N = 3 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 2 00% 95% My supervisor supports my participation in professional development opportunities. 97% 93% My supervisor provides sufficient feedback regarding my performance. 87% My supervisor provides timely feedback about my performance. 87% 85% I have a workplan that includes an individual development plan (IDP). 86% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% My co-workers are respectful of each other. 00% 88% I would recommend Mecklenburg County to others as a good place to work. 97% 88% Most days I feel good about coming to work. 97% 86% My supervisor encourages creative thinking. 97% 87% My supervisor provides the flexibility I need to balance work and personal life. 97% 93% My supervisor treats me with respect. 97% 93% My supervisor treats me fairly. 97% 9% My supervisor encourages an open exchange of ideas. 94% 87% I am able to openly communicate concerns to my supervisor. 87% My supervisor acknowledges my achievements. 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 92% 96% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 8

91 HLT - Preventative and Trauma Services N = 3 Supplemental Information Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 95% I have received adequate training needed to perform my job safely. 00% 94% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% --- 9% Workplace safety is a priority in my department. 00% The work I do is important. 97% 99% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 97% % Overall, I feel secure going to my vehicle during regular business hours. 97% 9% I have been trained to effectively identify safety hazards in the workplace. 97% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 97% 86% My department director values employees in our department. 97% 85% My supervisor values me. 2 96% 9% I have electronic access to the information I need to do my job well. 94% 93% My workload is reasonable. 94% 78% Overall, I feel secure at my workplace during regular business hours. 93% 88% The executive leadership of Mecklenburg County values County employees. 2 93% 85% The Board of County Commissioners values County employees. 9% 79% I am able to apply skills I learn in trainings to better perform my job. 92% I have the necessary technology (hardware and software) to do my job well. 88% Information Technology solves my technology problems effectively. 87% 88% Information Technology solves my technology problems quickly. 84% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 82% 80% The technology (hardware and software) I use on the job is reliable. 8% 80% My department director clearly communicates what is going on in my department. 8% 78% Overall, I feel secure at my workplace after regular business hours. 63% 74% Overall, I feel secure going to my vehicle after regular business hours. 62% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 82

92 HLT - School Health N = 22 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 98% 96% 95% I have a workplan that includes an individual development plan (IDP). 9% 99% 63% My supervisor supports my participation in professional development opportunities. 88% 9% 93% My supervisor provides sufficient feedback regarding my performance. 87% 87% My supervisor provides timely feedback about my performance. 85% 9% 85% Employee Motivation & Satisfaction My co-workers are respectful of each other. 97% 95% 99% 88% My supervisor provides the flexibility I need to balance work and personal life. 96% 97% 96% 93% My co-workers are willing to assist each other. 96% 97% 00% My supervisor treats me with respect. 97% 95% 93% My supervisor treats me fairly. 89% 95% 97% 9% I would recommend Mecklenburg County to others as a good place to work. 88% 94% 94% 88% My supervisor encourages an open exchange of ideas. 86% 9% 86% 87% Most days I feel good about coming to work. 86% 93% 86% I am able to openly communicate concerns to my supervisor. 86% 9% 88% 87% My supervisor acknowledges my achievements. 85% 88% 87% My supervisor encourages creative thinking. 82% 86% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 86% 94% 93% 93% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 83

93 HLT - School Health N = 22 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 98% 98% 99% 99% I have been trained to effectively identify safety hazards in the workplace. 97% 97% 9% 9% Overall, I feel secure going to my vehicle during regular business hours. 97% 99% 96% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% 97% --- 9% I have the necessary technology (hardware and software) to do my job well. 97% 93% 89% 88% I have received adequate training needed to perform my job safely. 96% 98% 94% 94% The executive leadership of Mecklenburg County values County employees. 2 95% 99% 92% 85% I am comfortable talking about safety hazards with my supervisor. 95% 99% 99% 95% I have received info about what to do in the event of an emergency (tornado, bomb threat). 94% 79% 86% I am able to apply skills I learn in trainings to better perform my job. 94% 97% 92% 92% Workplace safety is a priority in my department. 94% 94% 9% Overall, I feel secure at my workplace during regular business hours. 93% 96% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% 97% % I have electronic access to the information I need to do my job well. 92% 9% 89% 93% The Board of County Commissioners values County employees. 97% 9% 79% Information Technology solves my technology problems effectively. 88% 89% 72% 88% My supervisor values me. 2 86% 95% 9% Information Technology solves my technology problems quickly. 83% 85% 68% 85% My department director values employees in our department. 8% 89% 86% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 80% 93% 79% 80% The technology (hardware and software) I use on the job is reliable. 77% 85% 78% 80% Overall, I feel secure at my workplace after regular business hours. 76% 86% 66% 74% Overall, I feel secure going to my vehicle after regular business hours. 74% 87% 7% 70% My department director clearly communicates what is going on in my department. 69% 76% 58% 78% My workload is reasonable. 69% 84% 75% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 84

94 HRS - Human Resources N = 43 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 97% 97% 00% 95% My supervisor supports my participation in professional development opportunities. 93% 00% 93% 93% I have a workplan that includes an individual development plan (IDP). 93% 97% 93% My supervisor provides sufficient feedback regarding my performance. 9% 78% 86% 87% My supervisor provides timely feedback about my performance. 88% 80% 86% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 98% 96% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 95% 97% 93% My supervisor treats me fairly. 98% 88% 83% 9% My co-workers are willing to assist each other. 95% 98% 97% I would recommend Mecklenburg County to others as a good place to work. 95% 88% My co-workers are respectful of each other. 95% 00% 93% 88% Most days I feel good about coming to work. 95% 88% 89% 86% My supervisor encourages an open exchange of ideas. 95% 87% I am able to openly communicate concerns to my supervisor. 93% 86% 83% 87% My supervisor encourages creative thinking. 86% 87% My supervisor acknowledges my achievements. 83% 86% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 92% 92% 9% 95% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 85

95 HRS - Human Resources N = 43 Supplemental Information Questions FY6 FY5 FY4 FY6 County My supervisor values me. 2 00% 88% 9% The work I do is important. 98% 98% 00% 99% I am able to apply skills I learn in trainings to better perform my job. 98% 97% 96% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 98% 98% % My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 95% 00% --- 9% I am comfortable talking about safety hazards with my supervisor. 95% 95% 93% 95% The executive leadership of Mecklenburg County values County employees. 2 95% 89% 83% 85% Overall, I feel secure going to my vehicle during regular business hours. 95% 95% 97% 9% Information Technology solves my technology problems effectively. 95% 63% 88% I have electronic access to the information I need to do my job well. 93% 95% 97% 93% My department director values employees in our department. 9% 85% 89% 85% My department director clearly communicates what is going on in my department. 9% 68% 63% 78% Overall, I feel secure at my workplace during regular business hours. 88% 92% 93% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 88% 97% 80% The technology (hardware and software) I use on the job is reliable. 88% 87% 67% 80% I have the necessary technology (hardware and software) to do my job well. 86% 95% 83% 88% The Board of County Commissioners values County employees. 85% 83% 76% 79% Workplace safety is a priority in my department. 84% 80% 70% Information Technology solves my technology problems quickly. 83% 87% 62% 85% I have received adequate training needed to perform my job safely. 79% 8% 87% 94% Overall, I feel secure at my workplace after regular business hours. 78% 77% 77% 74% My workload is reasonable. 68% 77% 93% 78% I have been trained to effectively identify safety hazards in the workplace. 67% 50% 64% 9% Overall, I feel secure going to my vehicle after regular business hours. 64% 68% 64% 70% I have received info about what to do in the event of an emergency (tornado, bomb threat). 4% 32% 4% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 86

96 IST - Information Technology N = 08 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 2 94% 97% 95% My supervisor supports my participation in professional development opportunities. 89% 9% 93% I have a workplan that includes an individual development plan (IDP). 83% 89% My supervisor provides timely feedback about my performance. 78% 88% 85% My supervisor provides sufficient feedback regarding my performance. 76% 88% 87% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 94% 98% My co-workers are respectful of each other. 94% 97% 88% My supervisor treats me fairly. 94% 94% 9% My supervisor treats me with respect. 92% 95% 93% My supervisor provides the flexibility I need to balance work and personal life. 92% 96% 93% My supervisor encourages an open exchange of ideas. 85% 92% 87% I am able to openly communicate concerns to my supervisor. 84% 92% 87% My supervisor acknowledges my achievements. 83% 92% 87% My supervisor encourages creative thinking. 83% 9% 87% Most days I feel good about coming to work. 75% 88% 86% I would recommend Mecklenburg County to others as a good place to work. 69% 84% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 9% 84% 93% 86% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 87

97 IST - Information Technology N = 08 Supplemental Information Questions FY6 FY5 FY4 FY6 County I have electronic access to the information I need to do my job well. 98% 99% 93% The work I do is important. 96% 98% 99% I am comfortable talking about safety hazards with my supervisor. 96% 99% 95% The technology (hardware and software) I use on the job is reliable. 96% 93% 80% Information Technology solves my technology problems effectively. 96% 98% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 95% 98% --- 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% 97% % Information Technology solves my technology problems quickly. 93% 98% 85% Overall, I feel secure going to my vehicle during regular business hours. 93% 9% Overall, I feel secure at my workplace during regular business hours. 96% 88% My supervisor values me. 2 89% 95% 9% I have the necessary technology (hardware and software) to do my job well. 89% 93% 88% I have received adequate training needed to perform my job safely. 87% 95% 94% My workload is reasonable. 85% 89% 78% I am able to apply skills I learn in trainings to better perform my job. 84% 89% 92% Workplace safety is a priority in my department. 8% 95% Overall, I am satisfied with the security personnel presence at the facility where I work. 79% 9% 80% I have been trained to effectively identify safety hazards in the workplace. 79% 93% 9% The executive leadership of Mecklenburg County values County employees. 2 77% 82% 85% The Board of County Commissioners values County employees. 74% 75% 79% I have received info about what to do in the event of an emergency (tornado, bomb threat). 68% 70% 86% Overall, I feel secure at my workplace after regular business hours. 59% 70% 74% My department director clearly communicates what is going on in my department. 56% 75% 78% Overall, I feel secure going to my vehicle after regular business hours. 54% 67% 70% My department director values employees in our department. 49% 86% 85% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 88

98 Enterprise Scorecard Measures IST - Oper. & Bus. Admin., Quality Services, Security Services, Service Strategy & Planning N = 8 FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 94% 93% My supervisor annually assesses progress on my individual development plan., 2 95% I have a workplan that includes an individual development plan (IDP). 77% My supervisor provides timely feedback about my performance. 73% 85% My supervisor provides sufficient feedback regarding my performance. 69% 87% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 93% My supervisor treats me fairly. 00% 9% My co-workers are willing to assist each other. 94% My co-workers are respectful of each other. 94% 88% I am able to openly communicate concerns to my supervisor. 88% 87% My supervisor encourages an open exchange of ideas. 88% 87% My supervisor acknowledges my achievements. 87% 87% I would recommend Mecklenburg County to others as a good place to work. 82% 88% Most days I feel good about coming to work. 82% 86% My supervisor encourages creative thinking. 8% 87% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 8% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 89

99 Supplemental Information IST - Oper. & Bus. Admin., Quality Services, Security Services, Service Strategy & Planning N = 8 Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 95% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% % I have electronic access to the information I need to do my job well. 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% --- 9% The work I do is important. 94% 99% Information Technology solves my technology problems effectively. 94% 88% Information Technology solves my technology problems quickly. 94% 85% The technology (hardware and software) I use on the job is reliable. 94% 80% My supervisor values me. 2 93% 9% The executive leadership of Mecklenburg County values County employees. 2 93% 85% The Board of County Commissioners values County employees. 92% 79% Overall, I feel secure going to my vehicle during regular business hours. 88% 9% Overall, I feel secure at my workplace during regular business hours. 88% 88% I have the necessary technology (hardware and software) to do my job well. 88% 88% I am able to apply skills I learn in trainings to better perform my job. 87% 92% Workplace safety is a priority in my department. 8% I have received adequate training needed to perform my job safely. 80% 94% My workload is reasonable. 76% 78% My department director clearly communicates what is going on in my department. 7% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 65% 80% My department director values employees in our department. 63% 85% I have been trained to effectively identify safety hazards in the workplace. 60% 9% Overall, I feel secure at my workplace after regular business hours. 54% 74% Overall, I feel secure going to my vehicle after regular business hours. 50% 70% I have received info about what to do in the event of an emergency (tornado, bomb threat). 47% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 90

100 IST - Service Development N = 3 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 2 96% 95% My supervisor supports my participation in professional development opportunities. 93% 93% I have a workplan that includes an individual development plan (IDP). 93% My supervisor provides sufficient feedback regarding my performance. 87% My supervisor provides timely feedback about my performance. 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% My co-workers are respectful of each other. 00% 88% My supervisor treats me with respect. 97% 93% My supervisor provides the flexibility I need to balance work and personal life. 97% 93% My supervisor treats me fairly. 97% 9% I am able to openly communicate concerns to my supervisor. 97% 87% My supervisor encourages creative thinking. 97% 87% My supervisor acknowledges my achievements. 97% 87% My supervisor encourages an open exchange of ideas. 93% 87% Most days I feel good about coming to work. 87% 86% I would recommend Mecklenburg County to others as a good place to work. 8% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 92% 95% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 9

101 IST - Service Development N = 3 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 99% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% % I have electronic access to the information I need to do my job well. 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% --- 9% My supervisor values me. 2 00% 9% Information Technology solves my technology problems effectively. 00% 88% I am comfortable talking about safety hazards with my supervisor. 97% 95% Information Technology solves my technology problems quickly. 97% 85% The technology (hardware and software) I use on the job is reliable. 96% 80% Overall, I feel secure going to my vehicle during regular business hours. 93% 9% Overall, I feel secure at my workplace during regular business hours. 93% 88% My workload is reasonable. 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 80% I am able to apply skills I learn in trainings to better perform my job. 89% 92% The executive leadership of Mecklenburg County values County employees. 2 89% 85% Workplace safety is a priority in my department. 88% I have received adequate training needed to perform my job safely. 88% 94% My department director values employees in our department. 85% 85% The Board of County Commissioners values County employees. 83% 79% I have the necessary technology (hardware and software) to do my job well. 83% 88% I have been trained to effectively identify safety hazards in the workplace. 83% 9% My department director clearly communicates what is going on in my department. 7% 78% Overall, I feel secure at my workplace after regular business hours. 65% 74% Overall, I feel secure going to my vehicle after regular business hours. 63% 70% I have received info about what to do in the event of an emergency (tornado, bomb threat). 59% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 92

102 IST - Technical Services Management & Delivery N = 59 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 2 94% 95% My supervisor supports my participation in professional development opportunities. 85% 93% I have a workplan that includes an individual development plan (IDP). 79% My supervisor provides timely feedback about my performance. 73% 85% My supervisor provides sufficient feedback regarding my performance. 7% 87% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 9% My co-workers are respectful of each other. 9% 88% My supervisor treats me fairly. 9% My supervisor provides the flexibility I need to balance work and personal life. 87% 93% My supervisor treats me with respect. 87% 93% My supervisor encourages an open exchange of ideas. 79% 87% I am able to openly communicate concerns to my supervisor. 76% 87% My supervisor encourages creative thinking. 75% 87% My supervisor acknowledges my achievements. 74% 87% Most days I feel good about coming to work. 67% 86% I would recommend Mecklenburg County to others as a good place to work. 58% 88% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 80% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 93

103 IST - Technical Services Management & Delivery N = 59 Supplemental Information Questions FY6 FY5 FY4 FY6 County I have electronic access to the information I need to do my job well. 96% 93% The technology (hardware and software) I use on the job is reliable. 96% 80% The work I do is important. 95% 99% I am comfortable talking about safety hazards with my supervisor. 94% 95% Information Technology solves my technology problems effectively. 94% 88% I have the necessary technology (hardware and software) to do my job well. 92% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% --- 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* % Information Technology solves my technology problems quickly. 85% I have received adequate training needed to perform my job safely. 94% Overall, I feel secure going to my vehicle during regular business hours. 89% 9% Overall, I feel secure at my workplace during regular business hours. 89% 88% My workload is reasonable. 85% 78% I have been trained to effectively identify safety hazards in the workplace. 84% 9% My supervisor values me. 2 82% 9% I am able to apply skills I learn in trainings to better perform my job. 8% 92% I have received info about what to do in the event of an emergency (tornado, bomb threat). 80% 86% Overall, I am satisfied with the security personnel presence at the facility where I work. 78% 80% Workplace safety is a priority in my department. 77% The executive leadership of Mecklenburg County values County employees. 2 64% 85% The Board of County Commissioners values County employees. 63% 79% Overall, I feel secure at my workplace after regular business hours. 57% 74% Overall, I feel secure going to my vehicle after regular business hours. 50% 70% My department director clearly communicates what is going on in my department. 44% 78% My department director values employees in our department. 25% 85% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 94

104 LIB - Charlotte Mecklenburg Library N = 389 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 98% 98% 98% 95% I have a workplan that includes an individual development plan (IDP). 98% 98% 97% My supervisor supports my participation in professional development opportunities. 97% 95% 97% 93% My supervisor provides sufficient feedback regarding my performance. 88% 88% 87% My supervisor provides timely feedback about my performance. 85% 88% 88% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 94% 93% 93% 93% My supervisor treats me with respect. 93% 94% 93% 93% My supervisor treats me fairly. 93% 9% 93% 9% My supervisor encourages creative thinking. 92% 92% 89% 87% My supervisor acknowledges my achievements. 86% 9% 87% My supervisor encourages an open exchange of ideas. 89% 87% Most days I feel good about coming to work. 92% N/A 86% My co-workers are willing to assist each other. 88% 92% I am able to openly communicate concerns to my supervisor. 87% 86% 88% 87% My co-workers are respectful of each other. 86% 83% 87% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 94% 94% 93% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 95

105 LIB - Charlotte Mecklenburg Library N = 389 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 98% 98% 99% I am able to apply skills I learn in trainings to better perform my job. 98% 98% 96% 92% I am comfortable talking about safety hazards with my supervisor. 96% 97% 95% 95% Overall, I feel secure going to my vehicle during regular business hours. 95% 97% 94% 9% Workplace safety is a priority in my department. 93% 92% 92% I have received adequate training needed to perform my job safely. 93% 95% 96% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 94% % My supervisor values me. 2 93% 9% 9% 9% My department director values employees in our department. 93% 9% 93% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 9% 94% 86% I have electronic access to the information I need to do my job well. 9% 93% 94% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 89% --- 9% My workload is reasonable. 88% 92% 94% 78% Overall, I feel secure at my workplace during regular business hours. 87% 92% 88% I have the necessary technology (hardware and software) to do my job well. 86% 84% 77% 88% My department director clearly communicates what is going on in my department. 86% 88% 88% 78% I have been trained to effectively identify safety hazards in the workplace. 84% 88% 88% 9% Overall, I feel secure going to my vehicle after regular business hours. 8% 86% 82% 70% Overall, I feel secure at my workplace after regular business hours. 80% 85% 83% 74% Information Technology solves my technology problems effectively. 80% 79% 87% 88% Information Technology solves my technology problems quickly. 78% 75% 85% 85% The technology (hardware and software) I use on the job is reliable. 77% 82% 77% 80% Overall, I am satisfied with the security personnel presence at the facility where I work. 68% 82% 78% 80% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 96

106 LUE - Land Use & Environmental Services Agency N = 339 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 98% 97% 96% 95% My supervisor supports my participation in professional development opportunities. 95% 9% 92% 93% My supervisor provides sufficient feedback regarding my performance. 89% 86% 87% My supervisor provides timely feedback about my performance. 89% 84% 88% 85% I have a workplan that includes an individual development plan (IDP). 87% 9% 94% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 98% 96% 97% 93% My supervisor treats me with respect. 98% 93% 94% 93% My supervisor treats me fairly. 96% 92% 94% 9% My co-workers are willing to assist each other. 93% 92% 9% Most days I feel good about coming to work. 93% 89% 86% 86% I am able to openly communicate concerns to my supervisor. 93% 89% 92% 87% My supervisor acknowledges my achievements. 92% 87% 9% 87% My supervisor encourages an open exchange of ideas. 92% 88% 9% 87% My supervisor encourages creative thinking. 9% 86% 89% 87% My co-workers are respectful of each other. 9% 9% 9% 88% I would recommend Mecklenburg County to others as a good place to work. 88% 89% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 92% 9% 9% 93% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 2 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 97

107 LUE - Land Use & Environmental Services Agency N = 339 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 99% 99% 99% I have received adequate training needed to perform my job safely. 98% 98% 98% 94% Overall, I feel secure going to my vehicle during regular business hours. 98% 94% 95% 9% I am comfortable talking about safety hazards with my supervisor. 97% 96% 97% 95% I have been trained to effectively identify safety hazards in the workplace. 97% 97% 97% 9% Workplace safety is a priority in my department. 97% 95% 95% My supervisor values me. 2 96% 92% 9% 9% Overall, I feel secure at my workplace during regular business hours. 96% 93% 93% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% 95% % Overall, I am satisfied with the security personnel presence at the facility where I work. 95% 89% 87% 80% I am able to apply skills I learn in trainings to better perform my job. 93% 93% 89% 92% Overall, I feel secure at my workplace after regular business hours. 9% 74% 76% 74% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% 93% --- 9% I have electronic access to the information I need to do my job well. 9% 93% 93% Overall, I feel secure going to my vehicle after regular business hours. 65% 65% 70% My department director values employees in our department. 89% 89% 86% 85% I have the necessary technology (hardware and software) to do my job well. 85% 87% 86% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 85% 78% 87% 86% My workload is reasonable. 84% 83% 80% 78% My department director clearly communicates what is going on in my department. 84% 85% 79% 78% The executive leadership of Mecklenburg County values County employees. 2 83% 82% 83% 85% Information Technology solves my technology problems effectively. 78% 79% 78% 88% The technology (hardware and software) I use on the job is reliable. 78% 79% 85% 80% Information Technology solves my technology problems quickly. 76% 77% 72% 85% The Board of County Commissioners values County employees. 73% 69% 63% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 98

108 LUE - Air Quality N = 9 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 8% 94% 95% My supervisor supports my participation in professional development opportunities. 95% 95% 93% My supervisor provides sufficient feedback regarding my performance. 89% 9% 95% 87% I have a workplan that includes an individual development plan (IDP). 84% 89% 95% My supervisor provides timely feedback about my performance. 84% 86% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 95% 9% 95% 93% My co-workers are willing to assist each other. 95% 00% 00% My co-workers are respectful of each other. 95% 00% 00% 88% My supervisor treats me with respect. 89% 95% 93% My supervisor treats me fairly. 89% 95% 95% 9% I am able to openly communicate concerns to my supervisor. 89% 95% 86% 87% My supervisor encourages an open exchange of ideas. 89% 95% 86% 87% My supervisor encourages creative thinking. 89% 9% 86% 87% Most days I feel good about coming to work. 84% 86% My supervisor acknowledges my achievements. 84% 9% 87% I would recommend Mecklenburg County to others as a good place to work. 83% 8% 95% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 93% 89% 92% 93% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 99

109 LUE - Air Quality N = 9 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 95% 00% 94% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 9% 95% 9% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 95% 00% 88% My department director values employees in our department. 00% 00% 00% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 9% 74% 80% Overall, I feel secure at my workplace after regular business hours. 00% 45% 58% 74% Overall, I feel secure going to my vehicle after regular business hours. 00% 24% 37% 70% Workplace safety is a priority in my department. 95% 95% 95% I have received info about what to do in the event of an emergency (tornado, bomb threat). 95% 79% 95% 86% My workload is reasonable. 95% 9% 80% 78% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% 00% % The executive leadership of Mecklenburg County values County employees. 2 94% 95% 85% My supervisor values me. 2 89% 95% 89% 9% My department director clearly communicates what is going on in my department. 89% 00% 95% 78% I am able to apply skills I learn in trainings to better perform my job. 89% 9% 95% 92% I have electronic access to the information I need to do my job well. 84% 00% 00% 93% I have the necessary technology (hardware and software) to do my job well. 79% 86% 88% The Board of County Commissioners values County employees. 75% 56% 75% 79% Information Technology solves my technology problems effectively. 68% 77% 88% Information Technology solves my technology problems quickly. 68% 68% 86% 85% The technology (hardware and software) I use on the job is reliable. 68% 86% 80% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 00

110 LUE - Code Enforcement N = 57 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 3 00% 00% 99% 95% My supervisor supports my participation in professional development opportunities. 96% 86% 93% My supervisor provides timely feedback about my performance. 95% 88% 88% 85% My supervisor provides sufficient feedback regarding my performance. 94% 89% 89% 87% I have a workplan that includes an individual development plan (IDP). 92% 96% 93% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% 94% 93% My supervisor treats me fairly. 99% 93% 92% 9% My supervisor provides the flexibility I need to balance work and personal life. 99% 95% 95% 93% My supervisor encourages an open exchange of ideas. 97% 9% 9% 87% I am able to openly communicate concerns to my supervisor. 96% 9% 87% My co-workers are willing to assist each other. 96% 94% 92% My supervisor acknowledges my achievements. 95% 88% 87% My supervisor encourages creative thinking. 95% 88% 87% 87% Most days I feel good about coming to work. 93% 87% 80% 86% My co-workers are respectful of each other. 92% 94% 9% 88% I would recommend Mecklenburg County to others as a good place to work. 87% 80% 8% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 9% 92% 96% 89% 95% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 0

111 LUE - Code Enforcement N = 57 Supplemental Information Questions FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor values me. 2 00% 92% 88% 9% The work I do is important. 99% 99% 99% 99% I am comfortable talking about safety hazards with my supervisor. 99% 95% 97% 95% I have received adequate training needed to perform my job safely. 99% 00% 97% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 98% 94% % Workplace safety is a priority in my department. 98% 96% 95% Overall, I feel secure going to my vehicle during regular business hours. 98% 95% 96% 9% I have been trained to effectively identify safety hazards in the workplace. 97% 99% 97% 9% I am able to apply skills I learn in trainings to better perform my job. 95% 8% 92% Overall, I am satisfied with the security personnel presence at the facility where I work. 95% 93% 89% 80% Overall, I feel secure at my workplace during regular business hours. 94% 93% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% 94% --- 9% My department director clearly communicates what is going on in my department. 89% 84% 74% 78% Overall, I feel secure at my workplace after regular business hours. 89% 83% 86% 74% My department director values employees in our department. 89% 82% 73% 85% Overall, I feel secure going to my vehicle after regular business hours. 88% 75% 78% 70% I have electronic access to the information I need to do my job well. 88% 89% 96% 93% I have received info about what to do in the event of an emergency (tornado, bomb threat). 86% 75% 79% 86% I have the necessary technology (hardware and software) to do my job well. 86% 85% 88% 88% My workload is reasonable. 8% 79% 76% 78% Information Technology solves my technology problems effectively. 78% 84% 80% 88% The executive leadership of Mecklenburg County values County employees. 2 78% 69% 73% 85% The technology (hardware and software) I use on the job is reliable. 76% 73% 85% 80% Information Technology solves my technology problems quickly. 75% 83% 75% 85% The Board of County Commissioners values County employees. 66% 59% 54% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 02

112 LUE - Geospatial Information Systems N = 35 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 95% 00% 95% My supervisor supports my participation in professional development opportunities. 89% 94% 92% 93% My supervisor provides sufficient feedback regarding my performance. 79% 82% 96% 87% My supervisor provides timely feedback about my performance. 79% 82% 92% 85% I have a workplan that includes an individual development plan (IDP). 74% 8% 78% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 93% I would recommend Mecklenburg County to others as a good place to work. 00% 97% 92% 88% My supervisor treats me with respect. 97% 00% 00% 93% I am able to openly communicate concerns to my supervisor. 94% 92% 00% 87% My supervisor treats me fairly. 94% 95% 96% 9% My co-workers are willing to assist each other. 94% 95% 9% Most days I feel good about coming to work. 9% 92% 88% 86% My supervisor encourages an open exchange of ideas. 9% 92% 96% 87% My supervisor encourages creative thinking. 9% 92% 96% 87% My supervisor acknowledges my achievements. 88% 86% 00% 87% My co-workers are respectful of each other. 85% 92% 88% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 9% 86% 83% 95% 94% 93% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 03

113 LUE - Geospatial Information Systems N = 35 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% Overall, I feel secure going to my vehicle during regular business hours. 00% 97% 96% 9% Workplace safety is a priority in my department. 00% 97% Overall, I feel secure at my workplace during regular business hours. 00% 97% 96% 88% I have electronic access to the information I need to do my job well. 97% 94% 95% 93% Overall, I am satisfied with the security personnel presence at the facility where I work. 97% 9% 78% 80% My workload is reasonable. 97% 97% 96% 78% Information Technology solves my technology problems effectively. 97% 8% 78% 88% Overall, I feel secure at my workplace after regular business hours. 95% 77% 68% 74% I am comfortable talking about safety hazards with my supervisor. 94% 00% 00% 95% I am able to apply skills I learn in trainings to better perform my job. 94% 00% 92% 92% The executive leadership of Mecklenburg County values County employees. 2 94% 9% 96% 85% I have received adequate training needed to perform my job safely. 93% 9% 95% 94% The Board of County Commissioners values County employees. 93% 89% 69% 79% The technology (hardware and software) I use on the job is reliable. 9% 77% 86% 80% My supervisor values me. 2 9% 9% 96% 9% Overall, I feel secure going to my vehicle after regular business hours. 9% 70% 55% 70% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 97% % I have been trained to effectively identify safety hazards in the workplace. 9% 84% 9% I have the necessary technology (hardware and software) to do my job well. 89% 86% 9% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 88% 9% --- 9% My department director values employees in our department. 86% 9% 96% 85% Information Technology solves my technology problems quickly. 85% 77% 74% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 79% 89% 8% 86% My department director clearly communicates what is going on in my department. 70% 8% 75% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 04

114 LUE - Solid Waste N = 50 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 94% 95% My supervisor supports my participation in professional development opportunities. 96% 85% 98% 93% My supervisor provides sufficient feedback regarding my performance. 80% 98% 87% My supervisor provides timely feedback about my performance. 88% 78% 9% 85% I have a workplan that includes an individual development plan (IDP). 79% 87% 92% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 98% 89% 00% 93% My supervisor treats me with respect. 98% 83% 96% 93% My supervisor treats me fairly. 98% 84% 93% 9% Most days I feel good about coming to work. 96% 89% 9% 86% I am able to openly communicate concerns to my supervisor. 94% 74% 96% 87% My supervisor acknowledges my achievements. 92% 89% 96% 87% My supervisor encourages an open exchange of ideas. 92% 76% 9% 87% My supervisor encourages creative thinking. 73% 93% 87% My co-workers are willing to assist each other. 88% 88% 82% My co-workers are respectful of each other. 88% 8% 80% 88% I would recommend Mecklenburg County to others as a good place to work. 87% 96% 89% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 94% 86% 92% 84% 93% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 05

115 LUE - Solid Waste N = 50 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I have received adequate training needed to perform my job safely. 00% 00% 98% 94% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 96% 9% My supervisor values me. 2 98% 83% 9% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 96% 9% % I am comfortable talking about safety hazards with my supervisor. 94% 93% 98% 95% Overall, I feel secure going to my vehicle during regular business hours. 94% 95% 98% 9% My workload is reasonable. 94% 87% 93% 78% Workplace safety is a priority in my department. 94% 98% 00% Overall, I feel secure at my workplace during regular business hours. 92% 9% 96% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% --- 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 88% 87% 93% 86% I am able to apply skills I learn in trainings to better perform my job. 88% 94% 93% 92% My department director values employees in our department. 87% 98% 95% 85% The executive leadership of Mecklenburg County values County employees. 2 85% 92% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 85% 83% 80% Overall, I feel secure going to my vehicle after regular business hours. 85% 63% 77% 70% I have electronic access to the information I need to do my job well. 84% 87% 8% 93% Overall, I feel secure at my workplace after regular business hours. 83% 73% 85% 74% The Board of County Commissioners values County employees. 77% 82% 67% 79% The technology (hardware and software) I use on the job is reliable. 73% 84% 78% 80% I have the necessary technology (hardware and software) to do my job well. 73% 84% 76% 88% My department director clearly communicates what is going on in my department. 7% 82% 82% 78% Information Technology solves my technology problems effectively. 66% 59% 50% 88% Information Technology solves my technology problems quickly. 66% 57% 49% 85% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 06

116 LUE - Support Services N = 8 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 88% 95% 88% 93% My supervisor annually assesses progress on my individual development plan., 3 80% 00% 00% 95% My supervisor provides sufficient feedback regarding my performance. 79% 86% 87% 87% I have a workplan that includes an individual development plan (IDP). 77% 8% 9% My supervisor provides timely feedback about my performance. 73% 7% 87% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 80% 92% I would recommend Mecklenburg County to others as a good place to work. 00% 95% 00% 88% My co-workers are respectful of each other. 00% 80% 92% 88% Most days I feel good about coming to work. 00% 85% 00% 86% My supervisor provides the flexibility I need to balance work and personal life. 88% 00% 00% 93% My supervisor treats me with respect. 87% 96% 93% My supervisor treats me fairly. 79% 00% 9% My supervisor acknowledges my achievements. 79% 80% 87% I am able to openly communicate concerns to my supervisor. 73% 85% 88% 87% My supervisor encourages creative thinking. 73% 79% 87% 87% My supervisor encourages an open exchange of ideas. 67% 79% 95% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 87% 95% 86% 86% 80% 79% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 07

117 LUE - Support Services N = 8 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 96% 95% I have received adequate training needed to perform my job safely. 00% 94% 96% 94% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 85% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 92% 9% Workplace safety is a priority in my department. 00% 94% 95% My department director values employees in our department. 00% 00% 95% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 83% 87% 80% I have electronic access to the information I need to do my job well. 93% 89% 92% 93% I am able to apply skills I learn in trainings to better perform my job. 93% 95% 92% 92% I have been trained to effectively identify safety hazards in the workplace. 93% 89% 95% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% % Overall, I feel secure at my workplace during regular business hours. 93% 84% 88% 88% My department director clearly communicates what is going on in my department. 92% 80% 72% 78% The Board of County Commissioners values County employees. 92% 77% 59% 79% Overall, I feel secure at my workplace after regular business hours. 9% 94% 76% 74% I have the necessary technology (hardware and software) to do my job well. 87% 95% 88% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 87% 79% 88% 86% The executive leadership of Mecklenburg County values County employees. 2 87% 00% 76% 85% Overall, I feel secure going to my vehicle after regular business hours. 82% 94% 55% 70% The technology (hardware and software) I use on the job is reliable. 80% 84% 85% 80% My supervisor values me. 2 79% 92% 9% My workload is reasonable. 78% 85% 83% 78% Information Technology solves my technology problems quickly. 73% 68% 8% 85% Information Technology solves my technology problems effectively. 7% 68% 85% 88% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 08

118 LUE - Water & Land Resources N = 60 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 95% 95% 98% 93% My supervisor annually assesses progress on my individual development plan., 3 93% 93% 9% 95% I have a workplan that includes an individual development plan (IDP). 87% 89% 96% My supervisor provides sufficient feedback regarding my performance. 84% 84% 87% My supervisor provides timely feedback about my performance. 84% 83% 85% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 97% 00% 98% 93% My supervisor treats me with respect. 97% 00% 98% 93% My supervisor treats me fairly. 97% 95% 94% 9% I would recommend Mecklenburg County to others as a good place to work. 93% 97% 98% 88% My supervisor acknowledges my achievements. 93% 85% 87% Most days I feel good about coming to work. 92% 92% 92% 86% I am able to openly communicate concerns to my supervisor. 88% 93% 00% 87% My co-workers are willing to assist each other. 88% 92% 9% My co-workers are respectful of each other. 88% 92% 94% 88% My supervisor encourages an open exchange of ideas. 86% 87% 96% 87% My supervisor encourages creative thinking. 84% 86% 94% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 92% 89% 89% 95% 93% 9% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 09

119 LUE - Water & Land Resources N = 60 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 97% 98% 99% Overall, I feel secure going to my vehicle during regular business hours. 00% 9% 9% Overall, I feel secure at my workplace during regular business hours. 00% 95% 98% 88% I have been trained to effectively identify safety hazards in the workplace. 98% 95% 98% 9% Overall, I feel secure at my workplace after regular business hours. 98% 59% 65% 74% I am comfortable talking about safety hazards with my supervisor. 96% 95% 98% 95% I have received adequate training needed to perform my job safely. 96% 95% 98% 94% I have electronic access to the information I need to do my job well. 96% 94% 96% 93% Overall, I am satisfied with the security personnel presence at the facility where I work. 96% 85% 78% 80% Overall, I feel secure going to my vehicle after regular business hours. 96% 53% 52% 70% My supervisor values me. 2 95% 97% 98% 9% I have the necessary technology (hardware and software) to do my job well. 95% 89% 89% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 94% 98% % I am able to apply skills I learn in trainings to better perform my job. 93% 96% 94% 92% Workplace safety is a priority in my department. 93% 9% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 87% 92% --- 9% My department director values employees in our department. 86% 92% 98% 85% Information Technology solves my technology problems effectively. 85% 87% 83% 88% The executive leadership of Mecklenburg County values County employees. 2 85% 88% 94% 85% Information Technology solves my technology problems quickly. 84% 85% 73% 85% My department director clearly communicates what is going on in my department. 84% 89% 88% 78% The technology (hardware and software) I use on the job is reliable. 82% 87% 85% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 79% 72% 86% My workload is reasonable. 73% 8% 75% 78% The Board of County Commissioners values County employees. 72% 74% 77% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 0

120 MED - Medical Examiner N = 7 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 00% 92% 00% 93% I have a workplan that includes an individual development plan (IDP). 00% 78% 9% My supervisor provides sufficient feedback regarding my performance. 00% 83% 00% 87% My supervisor provides timely feedback about my performance. 00% 9% 00% 85% My supervisor annually assesses progress on my individual development plan., 3 86% 00% 95% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 93% My co-workers are willing to assist each other. 00% 00% 92% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 00% 88% My co-workers are respectful of each other. 00% 00% 83% 88% Most days I feel good about coming to work. 00% 00% 00% 86% My supervisor treats me fairly. 93% 83% 00% 9% I am able to openly communicate concerns to my supervisor. 93% 9% 92% 87% My supervisor encourages an open exchange of ideas. 93% 9% 00% 87% My supervisor encourages creative thinking. 93% 9% 00% 87% My supervisor acknowledges my achievements. 92% 75% 92% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 96% 89% 97% 96% 94% 97% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question.

121 MED - Medical Examiner N = 7 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 92% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % I am able to apply skills I learn in trainings to better perform my job. 00% 00% 00% 92% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 00% 83% 00% 9% My supervisor values me. 2 00% 9% 00% 9% Workplace safety is a priority in my department. 00% 83% 00% Overall, I feel secure at my workplace during regular business hours. 00% 92% 00% 88% Information Technology solves my technology problems effectively. 00% 00% 82% 88% My department director values employees in our department. 00% 92% 92% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 00% 85% The Board of County Commissioners values County employees. 00% 00% 73% 79% My workload is reasonable. 00% 00% 00% 78% Overall, I feel secure at my workplace after regular business hours. 00% 9% 88% 74% I have electronic access to the information I need to do my job well. 93% 92% 92% 93% I have the necessary technology (hardware and software) to do my job well. 93% 92% 92% 88% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 92% 92% --- 9% Information Technology solves my technology problems quickly. 92% 00% 9% 85% The technology (hardware and software) I use on the job is reliable. 92% 92% 83% 80% Overall, I feel secure going to my vehicle after regular business hours. 92% 73% 89% 70% My department director clearly communicates what is going on in my department. 86% 92% 83% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 83% 00% 80% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 62% 70% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measurent in FY Question worded differently on 204 survey. 2

122 MGR - Manager's Office N = 45 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 00% 96% 93% I have a workplan that includes an individual development plan (IDP). 95% 98% 85% My supervisor provides sufficient feedback regarding my performance. 9% 00% 74% 87% My supervisor provides timely feedback about my performance. 86% 00% 78% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 80% 93% My co-workers are willing to assist each other. 98% 00% 96% My co-workers are respectful of each other. 98% 00% 96% 88% I would recommend Mecklenburg County to others as a good place to work. 98% 96% 96% 88% I am able to openly communicate concerns to my supervisor. 95% 00% 8% 87% My supervisor treats me fairly. 95% 00% 88% 9% My supervisor encourages creative thinking. 93% 00% 85% 87% My supervisor acknowledges my achievements. 93% 00% 92% 87% Most days I feel good about coming to work. 93% 98% 92% 86% My supervisor provides the flexibility I need to balance work and personal life. 9% 98% 8% 93% My supervisor encourages an open exchange of ideas. 9% 00% 85% 87% Average Scores Trend (FY4 - FY6) 00% 00% County Target (84%) 94% 99% 95% 87% 88% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 3

123 MGR - Manager's Office N = 45 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 92% 99% I have received adequate training needed to perform my job safely. 00% 00% 96% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 98% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 00% 00% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 98% 96% 80% The Board of County Commissioners values County employees. 00% 95% 68% 79% I have electronic access to the information I need to do my job well. 98% 96% 96% 93% I am comfortable talking about safety hazards with my supervisor. 98% 00% 00% 95% Workplace safety is a priority in my department. 98% 98% 96% My department director values employees in our department. 98% 00% 78% 85% I am able to apply skills I learn in trainings to better perform my job. 98% 00% 89% 92% I have been trained to effectively identify safety hazards in the workplace. 98% 86% 92% 9% The executive leadership of Mecklenburg County values County employees. 2 96% 94% 85% 85% My supervisor values me. 2 95% 00% 8% 9% I have the necessary technology (hardware and software) to do my job well. 93% 92% 86% 88% My department director clearly communicates what is going on in my department. 9% 89% 67% 78% I have received info about what to do in the event of an emergency (tornado, bomb threat). 96% 92% 86% My workload is reasonable. 89% 89% 89% 78% Information Technology solves my technology problems effectively. 84% 83% 73% 88% Overall, I feel secure at my workplace after regular business hours. 8% 84% 93% 74% The technology (hardware and software) I use on the job is reliable. 78% 88% 70% 80% Information Technology solves my technology problems quickly. 75% 74% 69% 85% Overall, I feel secure going to my vehicle after regular business hours. 74% 67% 82% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 4

124 MGR - Business Process Management N = 9 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 00% 93% I have a workplan that includes an individual development plan (IDP). 00% 00% My supervisor provides sufficient feedback regarding my performance. 00% 00% 87% My supervisor provides timely feedback about my performance. 00% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 93% My supervisor treats me fairly. 00% 00% 9% My co-workers are willing to assist each other. 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 88% My co-workers are respectful of each other. 00% 00% 88% Most days I feel good about coming to work. 00% 00% 86% I am able to openly communicate concerns to my supervisor. 00% 00% 87% My supervisor encourages an open exchange of ideas. 00% 00% 87% My supervisor encourages creative thinking. 00% 00% 87% My supervisor acknowledges my achievements. 00% 00% 87% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 00% 00% 00% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 5

125 MGR - Business Process Management N = 9 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % I have electronic access to the information I need to do my job well. 00% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 00% 00% 9% My supervisor values me. 2 00% 00% 9% Workplace safety is a priority in my department. 00% 00% Overall, I feel secure at my workplace during regular business hours. 00% 00% 88% I have the necessary technology (hardware and software) to do my job well. 00% 93% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 86% My department director values employees in our department. 00% 00% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 00% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 93% 80% The Board of County Commissioners values County employees. 00% 00% 79% My workload is reasonable. 00% 00% 78% My department director clearly communicates what is going on in my department. 00% 93% 78% The technology (hardware and software) I use on the job is reliable. 89% 93% 80% Information Technology solves my technology problems effectively. 75% 79% 88% Information Technology solves my technology problems quickly. 75% 79% 85% Overall, I feel secure at my workplace after regular business hours. 44% 82% 74% Overall, I feel secure going to my vehicle after regular business hours. 44% 45% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 6

126 MGR - Enterprise Project Management N = 9 Enterprise Scorecard Measures FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 3 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 00% 93% I have a workplan that includes an individual development plan (IDP). 00% 00% My supervisor provides sufficient feedback regarding my performance. 88% 00% 87% My supervisor provides timely feedback about my performance. 75% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 93% My supervisor treats me fairly. 00% 00% 9% My co-workers are willing to assist each other. 00% 00% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 88% My co-workers are respectful of each other. 00% 00% 88% I am able to openly communicate concerns to my supervisor. 00% 00% 87% Most days I feel good about coming to work. 89% 9% 86% My supervisor encourages an open exchange of ideas. 89% 00% 87% My supervisor encourages creative thinking. 89% 00% 87% My supervisor acknowledges my achievements. 78% 00% 87% Average Scores Trend (FY4 - FY6) 00% 00% County Target (84%) 93% 99% 95% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 7

127 MGR - Enterprise Project Management N = 9 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % I have electronic access to the information I need to do my job well. 00% 9% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 00% 70% 9% My supervisor values me. 2 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 00% 88% My department director values employees in our department. 00% 00% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 80% The Board of County Commissioners values County employees. 00% 89% 79% My workload is reasonable. 00% 9% 78% Workplace safety is a priority in my department. 89% Information Technology solves my technology problems effectively. 89% 73% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 89% 82% 86% The executive leadership of Mecklenburg County values County employees. 2 89% 83% 85% Overall, I feel secure at my workplace after regular business hours. 89% 55% 74% Overall, I feel secure going to my vehicle after regular business hours. 89% 45% 70% My department director clearly communicates what is going on in my department. 78% 92% 78% I have the necessary technology (hardware and software) to do my job well. 67% 82% 88% Information Technology solves my technology problems quickly. 67% 45% 85% The technology (hardware and software) I use on the job is reliable. 44% 73% 80% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 8

128 MGR - Manager's Office/Clerk N = 7 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 00% 94% 93% My supervisor provides sufficient feedback regarding my performance. 88% 00% 88% 87% I have a workplan that includes an individual development plan (IDP). 85% 92% 76% My supervisor provides timely feedback about my performance. 8% 00% 88% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 93% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 93% My supervisor treats me fairly. 00% 00% 94% 9% My co-workers are willing to assist each other. 00% 00% 00% My co-workers are respectful of each other. 00% 00% 00% 88% My supervisor acknowledges my achievements. 00% 00% 94% 87% I am able to openly communicate concerns to my supervisor. 94% 00% 88% 87% I would recommend Mecklenburg County to others as a good place to work. 94% 00% 94% 88% Most days I feel good about coming to work. 93% 00% 88% 86% My supervisor encourages an open exchange of ideas. 88% 00% 88% 87% My supervisor encourages creative thinking. 88% 00% 88% 87% Average Scores Trend (FY4 - FY6) 00% 89% 98% County Target (84%) 93% 9% 00% 96% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 9

129 MGR - Manager's Office/Clerk N = 7 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 94% 99% I have received adequate training needed to perform my job safely. 00% 00% 93% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % I have electronic access to the information I need to do my job well. 00% 94% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 94% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 94% 00% 9% Workplace safety is a priority in my department. 00% 00% 00% Overall, I feel secure at my workplace during regular business hours. 00% 00% 00% 88% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 00% 80% The Board of County Commissioners values County employees. 00% 92% 56% 79% The executive leadership of Mecklenburg County values County employees. 2 94% 00% 8% 85% I am comfortable talking about safety hazards with my supervisor. 94% 00% 00% 95% My workload is reasonable. 94% 94% 94% 78% My department director clearly communicates what is going on in my department. 94% 93% 76% 78% My department director values employees in our department. 93% 00% 86% 85% Overall, I feel secure at my workplace after regular business hours. 93% 00% 94% 74% I have been trained to effectively identify safety hazards in the workplace. 92% 88% 87% 9% My supervisor values me. 2 88% 00% 94% 9% The technology (hardware and software) I use on the job is reliable. 88% 88% 82% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 87% 00% 87% 86% Information Technology solves my technology problems effectively. 82% 87% 88% 88% Overall, I feel secure going to my vehicle after regular business hours. 80% 88% 89% 70% Information Technology solves my technology problems quickly. 7% 80% 75% 85% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 20

130 MGR - Office of Management and Budget N = 0 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 00% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 00% 00% 93% I have a workplan that includes an individual development plan (IDP). 00% 00% 00% My supervisor provides sufficient feedback regarding my performance. 00% 50% 87% My supervisor provides timely feedback about my performance. 00% 60% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 60% 93% I would recommend Mecklenburg County to others as a good place to work. 00% 67% 00% 88% My supervisor encourages creative thinking. 00% 00% 80% 87% My co-workers are willing to assist each other. 00% My co-workers are respectful of each other. 00% 88% Most days I feel good about coming to work. 00% 00% 86% My supervisor encourages an open exchange of ideas. 00% 80% 87% My supervisor acknowledges my achievements. 00% 87% I am able to openly communicate concerns to my supervisor. 89% 00% 70% 87% My supervisor treats me fairly. 80% 00% 78% 9% My supervisor provides the flexibility I need to balance work and personal life. 60% 83% 50% 93% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 00% 96% 95% 89% 80% 82% 8% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 2

131 MGR - Office of Management and Budget N = 0 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 89% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% % My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 00% 80% 00% 9% My supervisor values me. 2 00% 00% 60% 9% Workplace safety is a priority in my department. 00% 00% 89% Overall, I feel secure at my workplace during regular business hours. 00% 00% 00% 88% I have the necessary technology (hardware and software) to do my job well. 00% 83% 60% 88% My department director values employees in our department. 00% 00% 67% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 86% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 00% 80% The Board of County Commissioners values County employees. 00% 00% 89% 79% I have electronic access to the information I need to do my job well. 00% 93% Information Technology solves my technology problems effectively. 00% 50% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 00% 00% 86% Information Technology solves my technology problems quickly. 00% 60% 85% My department director clearly communicates what is going on in my department. 67% 50% 78% Overall, I feel secure at my workplace after regular business hours. 89% 00% 74% I am able to apply skills I learn in trainings to better perform my job. 88% 00% 80% 92% The technology (hardware and software) I use on the job is reliable. 80% 00% 50% 80% Overall, I feel secure going to my vehicle after regular business hours. 78% 00% 70% 70% My workload is reasonable. 60% 40% 80% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 22

132 Enterprise Scorecard Measures OTC - Office of the Tax Collector N = 36 FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 97% 00% 00% My supervisor annually assesses progress on my individual development plan., 3 97% 97% 98% 95% My supervisor supports my participation in professional development opportunities. 94% 95% 82% 93% My supervisor provides sufficient feedback regarding my performance. 94% 95% 88% 87% My supervisor provides timely feedback about my performance. 89% 92% 84% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 97% 92% My supervisor encourages creative thinking. 97% 95% 76% 87% My co-workers are respectful of each other. 94% 92% 96% 88% My supervisor encourages an open exchange of ideas. 94% 95% 72% 87% My supervisor treats me fairly. 92% 95% 77% 9% My supervisor treats me with respect. 9% 76% 93% My supervisor provides the flexibility I need to balance work and personal life. 9% 85% 78% 93% I would recommend Mecklenburg County to others as a good place to work. 88% 89% 88% I am able to openly communicate concerns to my supervisor. 86% 89% 73% 87% My supervisor acknowledges my achievements. 86% 92% 85% 87% Most days I feel good about coming to work. 82% 92% 83% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 80% 96% 94% 82% 92% 9% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 23

133 OTC- Office of the Tax Collector N = 36 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 93% 95% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 97% --- 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 97% 95% % I have received adequate training needed to perform my job safely. 97% 94% 9% 94% Workplace safety is a priority in my department. 97% 89% 84% My department director clearly communicates what is going on in my department. 94% 95% 78% 78% I am able to apply skills I learn in trainings to better perform my job. 94% 97% 89% 92% My supervisor values me. 2 94% 95% 77% 9% Overall, I feel secure going to my vehicle during regular business hours. 92% 86% 9% My department director values employees in our department. 9% 95% 9% 85% I have been trained to effectively identify safety hazards in the workplace. 9% 94% 84% 9% Overall, I feel secure at my workplace during regular business hours. 89% 76% 84% 88% The executive leadership of Mecklenburg County values County employees. 2 86% 82% 83% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 83% 89% 96% 86% I have electronic access to the information I need to do my job well. 8% 89% 89% 93% Overall, I am satisfied with the security personnel presence at the facility where I work. 8% 6% 72% 80% I have the necessary technology (hardware and software) to do my job well. 80% 76% 85% 88% Overall, I feel secure at my workplace after regular business hours. 79% 68% 7% 74% My workload is reasonable. 78% 82% 84% 78% The technology (hardware and software) I use on the job is reliable. 75% 74% 70% 80% Overall, I feel secure going to my vehicle after regular business hours. 70% 66% 66% 70% The Board of County Commissioners values County employees. 67% 70% 67% 79% Information Technology solves my technology problems effectively. 60% 69% 70% 88% Information Technology solves my technology problems quickly. 53% 67% 6% 85% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 24

134 Enterprise Scorecard Measures OTH - (Behavioral Health Division, Economic Development, Historic Landmark Commission) N = 0 FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 2 00% 95% My supervisor provides sufficient feedback regarding my performance. 00% 87% My supervisor provides timely feedback about my performance. 00% 85% My supervisor supports my participation in professional development opportunities. 93% I have a workplan that includes an individual development plan (IDP). 78% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 93% My supervisor treats me fairly. 00% 9% My co-workers are willing to assist each other. 00% I would recommend Mecklenburg County to others as a good place to work. 00% 88% My co-workers are respectful of each other. 00% 88% Most days I feel good about coming to work. 00% 86% My supervisor encourages an open exchange of ideas. 00% 87% My supervisor encourages creative thinking. 00% 87% My supervisor acknowledges my achievements. 00% 87% I am able to openly communicate concerns to my supervisor. 87% 00% Average Scores Trend (FY4 - FY6) 94% County Target (84%) 99% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 25

135 Supplemental Information OTH - (Behavioral Health Division, Economic Development, Historic Landmark Commission) N = 0 Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 95% I have received adequate training needed to perform my job safely. 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% % I have electronic access to the information I need to do my job well. 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 9% My supervisor values me. 2 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 88% Information Technology solves my technology problems effectively. 00% 88% I have the necessary technology (hardware and software) to do my job well. 00% 88% Information Technology solves my technology problems quickly. 00% 85% My department director values employees in our department. 00% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 80% The technology (hardware and software) I use on the job is reliable. 00% 80% The Board of County Commissioners values County employees. 00% 79% My workload is reasonable. 00% 78% My department director clearly communicates what is going on in my department. 00% 78% I have been trained to effectively identify safety hazards in the workplace. 9% Workplace safety is a priority in my department. Overall, I feel secure at my workplace after regular business hours. 86% 74% Overall, I feel secure going to my vehicle after regular business hours. 7% 70% I have received info about what to do in the event of an emergency (tornado, bomb threat). 70% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY 205. = Division breakout not conducted in previous years, or division not comparable to previous years. 2 Question worded differently on 204 survey. 26

136 PID - Public Information Department N = 6 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 83% 00% 95% My supervisor supports my participation in professional development opportunities. 00% 94% 00% 93% I have a workplan that includes an individual development plan (IDP). 00% 00% 93% My supervisor provides sufficient feedback regarding my performance. 00% 94% 94% 87% My supervisor provides timely feedback about my performance. 94% 94% 00% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 94% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 94% 00% 93% My supervisor treats me fairly. 00% 94% 00% 9% I would recommend Mecklenburg County to others as a good place to work. 00% 94% 87% 88% I am able to openly communicate concerns to my supervisor. 00% 94% 8% 87% My supervisor encourages an open exchange of ideas. 00% 94% 94% 87% My supervisor encourages creative thinking. 00% 94% 00% 87% My co-workers are willing to assist each other. 94% 00% 00% My co-workers are respectful of each other. 94% 00% 00% 88% My supervisor acknowledges my achievements. 94% 94% 00% 87% Most days I feel good about coming to work. 93% 94% 88% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 97% 93% 99% 95% 95% 98% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 27

137 PID - Public Information Department N = 6 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 00% 00% 95% I have received adequate training needed to perform my job safely. 00% 00% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 94% % Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% My supervisor values me. 2 00% 94% 00% 9% Workplace safety is a priority in my department. 00% 92% 93% Overall, I feel secure at my workplace during regular business hours. 00% 93% 00% 88% My department director values employees in our department. 00% 88% 94% 85% I am able to apply skills I learn in trainings to better perform my job. 94% 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 94% 00% --- 9% The executive leadership of Mecklenburg County values County employees. 2 94% 94% 75% 85% My department director clearly communicates what is going on in my department. 94% 94% 00% 78% I have electronic access to the information I need to do my job well. 93% 00% 00% 93% I have the necessary technology (hardware and software) to do my job well. 93% 00% 94% 88% The technology (hardware and software) I use on the job is reliable. 93% 87% 69% 80% The Board of County Commissioners values County employees. 93% 88% 47% 79% My workload is reasonable. 88% 94% 94% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 8% 87% 88% 80% I have been trained to effectively identify safety hazards in the workplace. 80% 92% 94% 9% Information Technology solves my technology problems effectively. 75% 00% 8% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 7% 69% 64% 86% Information Technology solves my technology problems quickly. 69% 93% 75% 85% Overall, I feel secure at my workplace after regular business hours. 57% 69% 57% 74% Overall, I feel secure going to my vehicle after regular business hours. 57% 69% 38% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 28

138 PRK - Park & Recreation N = 23 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 93% 94% 92% 93% My supervisor annually assesses progress on my individual development plan., 3 9% 94% 95% My supervisor provides sufficient feedback regarding my performance. 85% 8% 88% 87% My supervisor provides timely feedback about my performance. 84% 8% 89% 85% I have a workplan that includes an individual development plan (IDP). 83% 83% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 93% 9% 9% My supervisor treats me with respect. 93% 92% 95% 93% My supervisor encourages creative thinking. 93% 87% 93% 87% My co-workers are respectful of each other. 92% 93% 92% 88% My supervisor provides the flexibility I need to balance work and personal life. 92% 89% 92% 93% My supervisor treats me fairly. 92% 92% 92% 9% My supervisor encourages an open exchange of ideas. 9% 86% 89% 87% I am able to openly communicate concerns to my supervisor. 88% 87% I would recommend Mecklenburg County to others as a good place to work. 89% 93% 94% 88% My supervisor acknowledges my achievements. 89% 85% 93% 87% Most days I feel good about coming to work. 87% 89% 86% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 9% 86% 87% 92% 9% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 29

139 PRK - Park & Recreation N = 23 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 99% 99% 99% 99% I am comfortable talking about safety hazards with my supervisor. 96% 95% 97% 95% Overall, I feel secure going to my vehicle during regular business hours. 95% 94% 93% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 95% 96% --- 9% I have received adequate training needed to perform my job safely. 94% 96% 94% 94% I have been trained to effectively identify safety hazards in the workplace. 94% 94% 95% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 94% % I am able to apply skills I learn in trainings to better perform my job. 93% 97% 93% 92% I have electronic access to the information I need to do my job well. 93% 93% 93% 93% My supervisor values me. 2 93% 89% 92% 9% The executive leadership of Mecklenburg County values County employees. 2 93% 9% 84% 85% Overall, I feel secure at my workplace during regular business hours. 92% 88% I have the necessary technology (hardware and software) to do my job well. 9% 89% 87% 88% Workplace safety is a priority in my department. 89% 93% My department director values employees in our department. 88% 92% 9% 85% The Board of County Commissioners values County employees. 88% 88% 82% 79% Information Technology solves my technology problems effectively. 87% 83% 87% 88% Information Technology solves my technology problems quickly. 86% 84% 8% 85% Overall, I feel secure going to my vehicle after regular business hours. 79% 79% 73% 70% The technology (hardware and software) I use on the job is reliable. 78% 84% 8% 80% My department director clearly communicates what is going on in my department. 78% 8% 7% 78% Overall, I feel secure at my workplace after regular business hours. 75% 75% 72% 74% I have received info about what to do in the event of an emergency (tornado, bomb threat). 74% 69% 73% 86% My workload is reasonable. 73% 83% 80% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 72% 79% 72% 80% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 30

140 Enterprise Scorecard Measures PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services) N = 23 FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 00% 00% 89% 93% My supervisor provides sufficient feedback regarding my performance. 95% 95% 00% 87% My supervisor annually assesses progress on my individual development plan., 3 94% 92% 00% 95% My supervisor provides timely feedback about my performance. 00% 85% I have a workplan that includes an individual development plan (IDP). 86% 7% 82% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 95% 00% 93% My supervisor provides the flexibility I need to balance work and personal life. 00% 00% 00% 93% My supervisor treats me fairly. 00% 95% 00% 9% I would recommend Mecklenburg County to others as a good place to work. 00% 00% 89% 88% I am able to openly communicate concerns to my supervisor. 00% 95% 00% 87% My supervisor encourages an open exchange of ideas. 00% 95% 00% 87% My supervisor encourages creative thinking. 00% 95% 00% 87% My co-workers are willing to assist each other. 96% 00% 00% My co-workers are respectful of each other. 96% 00% 94% 88% Most days I feel good about coming to work. 95% 9% 95% 86% My supervisor acknowledges my achievements. 95% 00% 00% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 94% 93% 98% 97% 98% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 3

141 Supplemental Information PRK - Admin and Financial Services (includes Capital Planning, and Volunteer Services) N = 23 Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 95% 00% 99% I am able to apply skills I learn in trainings to better perform my job. 00% 00% 00% 92% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 94% 9% My supervisor values me. 2 00% 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 00% 89% 88% The executive leadership of Mecklenburg County values County employees. 2 00% 95% 88% 85% Overall, I am satisfied with the security personnel presence at the facility where I work. 00% 9% 92% 80% I have been trained to effectively identify safety hazards in the workplace. 96% 00% 9% Workplace safety is a priority in my department. 96% 00% 95% My department director values employees in our department. 96% 95% 89% 85% I am comfortable talking about safety hazards with my supervisor. 95% 00% 00% 95% I have received adequate training needed to perform my job safely. 95% 95% 00% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 95% 00% % The Board of County Commissioners values County employees. 95% 00% 94% 79% I have electronic access to the information I need to do my job well. 9% 00% 83% 93% Information Technology solves my technology problems effectively. 87% 9% 72% 88% I have the necessary technology (hardware and software) to do my job well. 87% 95% 89% 88% The technology (hardware and software) I use on the job is reliable. 87% 9% 74% 80% My department director clearly communicates what is going on in my department. 86% 82% 79% 78% Overall, I feel secure going to my vehicle after regular business hours. 84% 00% 75% 70% Information Technology solves my technology problems quickly. 83% 9% 74% 85% My workload is reasonable. 78% 86% 68% 78% Overall, I feel secure at my workplace after regular business hours. 78% 94% 75% 74% I have received info about what to do in the event of an emergency (tornado, bomb threat). 7% 74% 00% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 32

142 PRK - Community and Recreation Center Services N = 69 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 94% 93% My supervisor annually assesses progress on my individual development plan., 3 86% 89% 95% My supervisor provides sufficient feedback regarding my performance. 75% 79% 83% 87% My supervisor provides timely feedback about my performance. 75% 77% 82% 85% I have a workplan that includes an individual development plan (IDP). 74% 79% 95% Employee Motivation & Satisfaction My co-workers are respectful of each other. 9% 89% 89% 88% My supervisor treats me with respect. 9% 93% 95% 93% My co-workers are willing to assist each other. 78% 86% My supervisor encourages creative thinking. 88% 88% 87% My supervisor provides the flexibility I need to balance work and personal life. 87% 89% 93% My supervisor treats me fairly. 86% 88% 9% I am able to openly communicate concerns to my supervisor. 85% 83% 85% 87% My supervisor encourages an open exchange of ideas. 85% 83% 84% 87% I would recommend Mecklenburg County to others as a good place to work. 85% 9% 88% My supervisor acknowledges my achievements. 84% 85% 88% 87% Most days I feel good about coming to work. 76% 86% 85% 86% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 88% 84% 80% 88% 87% 86% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 33

143 PRK - Community and Recreation Center Services N = 69 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 97% 95% 98% 95% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% 94% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 97% 88% 86% 9% I am able to apply skills I learn in trainings to better perform my job. 94% 99% 87% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% 92% % Overall, I feel secure at my workplace during regular business hours. 9% 84% 8% 88% I have received adequate training needed to perform my job safely. 9% 94% 92% 94% The executive leadership of Mecklenburg County values County employees. 2 9% 95% 78% 85% I have electronic access to the information I need to do my job well. 92% 89% 93% I have been trained to effectively identify safety hazards in the workplace. 89% 89% 95% 9% My supervisor values me. 2 88% 89% 87% 9% The Board of County Commissioners values County employees. 88% 78% 79% I have the necessary technology (hardware and software) to do my job well. 87% 88% % My department director values employees in our department. 86% 93% 88% 85% Information Technology solves my technology problems effectively. 8% 84% 85% 88% Workplace safety is a priority in my department. 79% 85% 84% Information Technology solves my technology problems quickly. 76% 82% 73% 85% My department director clearly communicates what is going on in my department. 7% 75% 69% 78% Overall, I feel secure going to my vehicle after regular business hours. 70% 6% 58% 70% My workload is reasonable. 70% 82% 83% 78% The technology (hardware and software) I use on the job is reliable. 69% 80% 70% 80% Overall, I feel secure at my workplace after regular business hours. 66% 60% 60% 74% Overall, I am satisfied with the security personnel presence at the facility where I work. 63% 56% 54% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 6% 63% 66% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 34

144 Enterprise Scorecard Measures PRK - Enterprise Services (includes Athletic Services and Pools) N = 0 FY6 Results FY5 Results FY4 Results FY6 County Overall My supervisor annually assesses progress on my individual development plan., 3 00% 94% 00% 95% My supervisor provides timely feedback about my performance. 00% 84% 94% 85% My supervisor supports my participation in professional development opportunities. 89% 00% 93% My supervisor provides sufficient feedback regarding my performance. 80% 84% 00% 87% I have a workplan that includes an individual development plan (IDP). 67% 00% 88% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 95% 93% 93% My supervisor encourages creative thinking. 94% 87% I would recommend Mecklenburg County to others as a good place to work. 89% 95% 94% 88% My supervisor encourages an open exchange of ideas. 89% 89% 94% 87% My supervisor treats me fairly. 88% 95% 88% 9% My co-workers are respectful of each other. 80% 00% 00% 88% Most days I feel good about coming to work. 80% 94% 86% My supervisor acknowledges my achievements. 80% 89% 00% 87% My supervisor treats me with respect. 78% 95% 00% 93% My co-workers are willing to assist each other. 70% 00% 88% I am able to openly communicate concerns to my supervisor. 70% 85% 94% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 80% 96% 87% 94% 93% 82% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 35

145 Supplemental Information PRK - Enterprise Services (includes Athletic Services and Pools) N = 0 Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 95% 94% 95% Workplace safety is a priority in my department. 00% 00% 94% The work I do is important. 00% 88% 99% I have electronic access to the information I need to do my job well. 00% 93% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 95% 00% 88% I have received adequate training needed to perform my job safely. 89% 95% 94% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 89% 94% % I am able to apply skills I learn in trainings to better perform my job. 89% 00% 94% 92% My supervisor values me. 2 89% 89% 94% 9% My department director values employees in our department. 89% 95% 93% 85% I have been trained to effectively identify safety hazards in the workplace. 80% 95% 94% 9% I have the necessary technology (hardware and software) to do my job well. 80% 95% 8% 88% My workload is reasonable. 80% 85% 69% 78% Overall, I feel secure at my workplace after regular business hours. 80% 74% 63% 74% Overall, I am satisfied with the security personnel presence at the facility where I work. 78% 94% 8% 80% The executive leadership of Mecklenburg County values County employees. 2 7% 94% 86% 85% Information Technology solves my technology problems effectively. 70% 63% 73% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 70% 65% 80% 86% Information Technology solves my technology problems quickly. 70% 68% 80% 85% Overall, I feel secure going to my vehicle after regular business hours. 70% 75% 56% 70% The Board of County Commissioners values County employees. 67% 93% 80% 79% The technology (hardware and software) I use on the job is reliable. 60% 85% 75% 80% My department director clearly communicates what is going on in my department. 56% 84% 63% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 36

146 PRK - Nature Preserves and Natural Resources N = 28 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 96% 97% 89% 93% I have a workplan that includes an individual development plan (IDP). 96% 79% 88% My supervisor annually assesses progress on my individual development plan., 3 96% 00% 95% My supervisor provides sufficient feedback regarding my performance. 86% 75% 82% 87% My supervisor provides timely feedback about my performance. 86% 77% 86% 85% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 00% 97% 93% My supervisor provides the flexibility I need to balance work and personal life. 96% 9% 96% 93% I would recommend Mecklenburg County to others as a good place to work. 96% 94% 00% 88% Most days I feel good about coming to work. 96% 97% 00% 86% My supervisor encourages creative thinking. 96% 94% 85% 87% My supervisor treats me with respect. 93% 94% 92% 93% My supervisor treats me fairly. 93% 94% 96% 9% My co-workers are respectful of each other. 93% 94% 00% 88% My supervisor encourages an open exchange of ideas. 89% 9% 8% 87% I am able to openly communicate concerns to my supervisor. 86% 9% 89% 87% My supervisor acknowledges my achievements. 86% 82% 89% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 89% 84% 92% 93% 92% 93% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 37

147 PRK - Nature Preserves and Natural Resources N = 28 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 00% 97% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% I have been trained to effectively identify safety hazards in the workplace. 00% 93% 8% 9% The executive leadership of Mecklenburg County values County employees. 2 00% 93% 89% 85% The Board of County Commissioners values County employees. 00% 75% 82% 79% I am comfortable talking about safety hazards with my supervisor. 96% 97% 96% 95% I have received adequate training needed to perform my job safely. 96% 97% 85% 94% I am able to apply skills I learn in trainings to better perform my job. 96% 94% 96% 92% My supervisor values me. 2 96% 97% 92% 9% Workplace safety is a priority in my department. 96% 00% 78% Overall, I feel secure at my workplace during regular business hours. 93% 97% 00% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 00% % I have electronic access to the information I need to do my job well. 86% 84% 89% 93% I have the necessary technology (hardware and software) to do my job well. 86% 7% 96% 88% Information Technology solves my technology problems quickly. 86% 70% 69% 85% My department director values employees in our department. 86% 97% 96% 85% Information Technology solves my technology problems effectively. 82% 67% 77% 88% Overall, I feel secure going to my vehicle after regular business hours. 75% 93% 78% 70% Overall, I feel secure at my workplace after regular business hours. 74% 77% 74% I have received info about what to do in the event of an emergency (tornado, bomb threat). 7% 57% 63% 86% My workload is reasonable. 7% 73% 82% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 65% 93% 7% 80% The technology (hardware and software) I use on the job is reliable. 64% 65% 67% 80% My department director clearly communicates what is going on in my department. 64% 77% 59% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 38

148 PRK - Park Operations N = 64 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 92% 89% 92% 93% My supervisor provides sufficient feedback regarding my performance. 88% 75% 86% 87% My supervisor provides timely feedback about my performance. 84% 74% 89% 85% I have a workplan that includes an individual development plan (IDP). 83% 82% 87% My supervisor annually assesses progress on my individual development plan., 3 82% 85% 92% 95% Employee Motivation & Satisfaction My co-workers are willing to assist each other. 98% 96% 89% My co-workers are respectful of each other. 95% 94% 89% 88% My supervisor treats me with respect. 93% 85% 9% 93% I am able to openly communicate concerns to my supervisor. 93% 84% 87% 87% My supervisor treats me fairly. 93% 89% 92% 9% My supervisor encourages an open exchange of ideas. 92% 77% 89% 87% My supervisor encourages creative thinking. 9% 72% 95% 87% Most days I feel good about coming to work. 9% 83% 85% 86% My supervisor provides the flexibility I need to balance work and personal life. 79% 88% 93% My supervisor acknowledges my achievements. 76% 92% 87% I would recommend Mecklenburg County to others as a good place to work. 89% 97% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 80% 89% 8% 86% 84% 92% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 39

149 PRK - Park Operations N = 64 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 97% 00% 99% I have electronic access to the information I need to do my job well. 00% 95% 97% 93% I have the necessary technology (hardware and software) to do my job well. 96% 92% 88% Information Technology solves my technology problems quickly. 95% 89% 97% 85% I am comfortable talking about safety hazards with my supervisor. 93% 88% 95% 95% Information Technology solves my technology problems effectively. 93% 86% 00% 88% My supervisor values me. 2 93% 79% 92% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 93% 98% --- 9% I have been trained to effectively identify safety hazards in the workplace. 93% 96% 97% 9% I have received adequate training needed to perform my job safely. 93% 96% 97% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 9% 89% % Overall, I feel secure going to my vehicle during regular business hours. 9% 94% 95% 9% The technology (hardware and software) I use on the job is reliable. 9% 9% 95% 80% Workplace safety is a priority in my department. 89% 9% 93% Overall, I feel secure at my workplace during regular business hours. 89% 88% 88% The executive leadership of Mecklenburg County values County employees. 2 89% 82% 86% 85% I am able to apply skills I learn in trainings to better perform my job. 88% 94% 94% 92% My department director values employees in our department. 85% 79% 92% 85% My department director clearly communicates what is going on in my department. 84% 77% 69% 78% Overall, I feel secure going to my vehicle after regular business hours. 82% 79% 75% 70% The Board of County Commissioners values County employees. 80% 8% 78% 79% Overall, I feel secure at my workplace after regular business hours. 79% 76% 7% 74% I have received info about what to do in the event of an emergency (tornado, bomb threat). 79% 69% 72% 86% Overall, I am satisfied with the security personnel presence at the facility where I work. 74% 79% 75% 80% My workload is reasonable. 69% 8% 78% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 40

150 PRK - Park Repair and Maintenance N = 37 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor annually assesses progress on my individual development plan., 3 00% 94% 96% 95% My supervisor supports my participation in professional development opportunities. 97% 96% 97% 93% My supervisor provides sufficient feedback regarding my performance. 94% 92% 94% 87% My supervisor provides timely feedback about my performance. 94% 94% 97% 85% I have a workplan that includes an individual development plan (IDP). 9% 93% 93% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 00% 96% 97% 93% My supervisor encourages an open exchange of ideas. 00% 98% 94% 87% My supervisor encourages creative thinking. 00% 98% 97% 87% My supervisor treats me with respect. 97% 96% 97% 93% My supervisor treats me fairly. 97% 96% 97% 9% I am able to openly communicate concerns to my supervisor. 97% 98% 94% 87% My supervisor acknowledges my achievements. 97% 94% 97% 87% My co-workers are willing to assist each other. 9% 96% 00% My co-workers are respectful of each other. 9% 94% 94% 88% Most days I feel good about coming to work. 9% 98% 97% 86% I would recommend Mecklenburg County to others as a good place to work. 85% 98% 94% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 95% 94% 95% 96% 96% 95% 80% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 4

151 PRK - Park Repair and Maintenance N = 37 Supplemental Information Questions FY6 FY5 FY4 FY6 County I am comfortable talking about safety hazards with my supervisor. 00% 98% 97% 95% I have received adequate training needed to perform my job safely. 00% 00% 97% 94% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 00% 98% % I have been trained to effectively identify safety hazards in the workplace. 00% 00% 00% 9% I have the necessary technology (hardware and software) to do my job well. 00% 93% 88% Workplace safety is a priority in my department. 97% 98% 97% The work I do is important. 97% 00% 00% 99% I have electronic access to the information I need to do my job well. 97% 98% 97% 93% My supervisor values me. 2 97% 96% 97% 9% The executive leadership of Mecklenburg County values County employees. 2 97% 95% 83% 85% I am able to apply skills I learn in trainings to better perform my job. 95% 98% 97% 92% Information Technology solves my technology problems effectively. 95% 94% 88% 88% I have received info about what to do in the event of an emergency (tornado, bomb threat). 94% 87% 8% 86% Information Technology solves my technology problems quickly. 94% 94% 8% 85% Overall, I feel secure going to my vehicle during regular business hours. 94% 96% 97% 9% My department director values employees in our department. 94% 00% 94% 85% Overall, I feel secure going to my vehicle after regular business hours. 9% 93% 97% 70% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% 94% --- 9% Overall, I feel secure at my workplace during regular business hours. 9% 9% 94% 88% My department director clearly communicates what is going on in my department. 9% 96% 88% 78% The Board of County Commissioners values County employees. 95% 89% 79% The technology (hardware and software) I use on the job is reliable. 88% 87% 93% 80% Overall, I feel secure at my workplace after regular business hours. 82% 86% 94% 74% My workload is reasonable. 8% 86% 78% Overall, I am satisfied with the security personnel presence at the facility where I work. 77% 93% 85% 80% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 42

152 REG - Register of Deeds N = 25 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County I have a workplan that includes an individual development plan (IDP). 00% 44% 37% My supervisor supports my participation in professional development opportunities. 87% 75% 80% 93% My supervisor provides timely feedback about my performance. 7% 63% 69% 85% My supervisor annually assesses progress on my individual development plan., 3 64% 00% 83% 95% My supervisor provides sufficient feedback regarding my performance. 64% 66% 68% 87% Employee Motivation & Satisfaction I would recommend Mecklenburg County to others as a good place to work. 00% 84% 96% 88% My supervisor provides the flexibility I need to balance work and personal life. 9% 93% 93% My supervisor encourages creative thinking. 86% 75% 74% 87% My supervisor treats me with respect. 83% 87% 93% 93% I am able to openly communicate concerns to my supervisor. 83% 80% 77% 87% My co-workers are willing to assist each other. 78% 74% 77% Most days I feel good about coming to work. 78% 69% 88% 86% My supervisor encourages an open exchange of ideas. 76% 73% 69% 87% My supervisor acknowledges my achievements. 74% 67% 7% 87% My supervisor treats me fairly. 73% 7% 74% 9% My co-workers are respectful of each other. 48% 65% 42% 88% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 77% 78% 76% 79% 70% 67% 70% 60% 50% FY4 FY5 FY6 FY4 2 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement 2 Prior year averages have been updated based on revisions to the index. 3 Only those who respond "yes" to "I have a workplan that includes an individual development plan (IDP)" receive this question. 43

153 REG - Register of Deeds N = 25 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 9% 00% 99% Information Technology solves my technology problems effectively. 00% 96% 96% 88% Information Technology solves my technology problems quickly. 00% 93% 95% 85% The executive leadership of Mecklenburg County values County employees. 2 00% 84% 85% 85% I am comfortable talking about safety hazards with my supervisor. 96% 87% 96% 95% I have the necessary technology (hardware and software) to do my job well. 96% 93% 96% 88% I have electronic access to the information I need to do my job well. 96% 97% 92% 93% I am able to apply skills I learn in trainings to better perform my job. 95% 96% 8% 92% My workload is reasonable. 92% 84% 93% 78% The technology (hardware and software) I use on the job is reliable. 92% 96% 80% I have received adequate training needed to perform my job safely. 9% 89% 84% 94% The Board of County Commissioners values County employees. 88% 95% 79% Workplace safety is a priority in my department. 89% 96% 79% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 86% 79% % Overall, I feel secure going to my vehicle during regular business hours. 82% 93% 82% 9% My supervisor values me. 2 78% 83% 92% 9% I have been trained to effectively identify safety hazards in the workplace. 76% 70% 74% 9% My department director values employees in our department. 75% 65% 75% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 68% 7% 77% 86% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 65% 72% --- 9% My department director clearly communicates what is going on in my department. 58% 50% 54% 78% Overall, I feel secure at my workplace after regular business hours. 56% 84% 53% 74% Overall, I feel secure at my workplace during regular business hours. 52% 63% 62% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 50% 73% 65% 80% Overall, I feel secure going to my vehicle after regular business hours. 50% 76% 55% 70% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 44

154 SHF - Sheriff's Office N = 652 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 89% 9% 9% 93% My supervisor provides sufficient feedback regarding my performance. 85% 86% 87% 87% My supervisor provides timely feedback about my performance. 85% 86% 86% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 94% 94% 94% 93% My supervisor provides the flexibility I need to balance work and personal life. 89% 9% 93% My co-workers are willing to assist each other. 85% 83% 84% I am able to openly communicate concerns to my supervisor. 84% 86% 87% My supervisor acknowledges my achievements. 83% 85% 87% 87% My supervisor encourages an open exchange of ideas. 83% 84% 85% 87% My co-workers are respectful of each other. 82% 79% 79% 88% Most days I feel good about coming to work. 8% 87% 87% 86% My supervisor encourages creative thinking. 8% 84% 84% 87% I would recommend Mecklenburg County to others as a good place to work. 8% 9% 88% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 88% 88% 86% 87% 87% 85% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Prior year averages have been updated based on revisions to the index. 45

155 SHF - Sheriff's Office N = 652 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 97% 98% 98% 99% I have received adequate training needed to perform my job safely. 96% 97% 95% 94% I have been trained to effectively identify safety hazards in the workplace. 95% 95% 94% 9% I have electronic access to the information I need to do my job well. 94% 93% 93% 93% I am comfortable talking about safety hazards with my supervisor. 92% 96% 94% 95% Information Technology solves my technology problems effectively. 92% 92% 9% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* % I am able to apply skills I learn in trainings to better perform my job. 92% 89% 92% Information Technology solves my technology problems quickly. 89% 85% Overall, I feel secure at my workplace during regular business hours. 92% 92% 88% Workplace safety is a priority in my department. 89% 93% 9% I have the necessary technology (hardware and software) to do my job well. 89% 88% 88% 88% My supervisor values me. 2 89% 9% 89% 9% Overall, I am satisfied with the security personnel presence at the facility where I work. 88% 89% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 88% 87% 83% 86% Overall, I feel secure at my workplace after regular business hours. 88% 89% 74% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 87% 85% --- 9% Overall, I feel secure going to my vehicle during regular business hours. 87% 89% 86% 9% The technology (hardware and software) I use on the job is reliable. 86% 8% 80% 80% My workload is reasonable. 84% 9% 78% My department director values employees in our department. 82% 84% 84% 85% Overall, I feel secure going to my vehicle after regular business hours. 79% 8% 79% 70% My department director clearly communicates what is going on in my department. 74% 82% 80% 78% The executive leadership of Mecklenburg County values County employees. 2 69% 76% 78% 85% The Board of County Commissioners values County employees. 64% 73% 77% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 46

156 SHF - Administrative N = 89 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 92% 94% 93% 93% My supervisor provides sufficient feedback regarding my performance. 84% 95% 84% 87% My supervisor provides timely feedback about my performance. 84% 94% 83% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 97% 92% 94% 93% My supervisor treats me with respect. 94% 93% 94% 93% I would recommend Mecklenburg County to others as a good place to work. 94% 95% 94% 88% My supervisor treats me fairly. 93% 94% 9% 9% Most days I feel good about coming to work. 92% 89% 86% My co-workers are willing to assist each other. 88% 86% My co-workers are respectful of each other. 86% 79% 89% 88% My supervisor encourages an open exchange of ideas. 86% 88% 87% 87% My supervisor acknowledges my achievements. 86% 9% 84% 87% I am able to openly communicate concerns to my supervisor. 84% 9% 87% 87% My supervisor encourages creative thinking. 82% 87% 87% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 95% 87% 86% 89% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Prior year averages have been updated based on revisions to the index. 47

157 SHF - Administrative N = 89 Supplemental Information Questions FY6 FY5 FY4 FY6 County I have received adequate training needed to perform my job safely. 99% 99% 93% 94% Overall, I feel secure going to my vehicle during regular business hours. 99% 97% 95% 9% Overall, I am satisfied with the security personnel presence at the facility where I work. 99% 96% 93% 80% The work I do is important. 98% 00% 98% 99% Overall, I feel secure at my workplace during regular business hours. 98% 96% 97% 88% I have been trained to effectively identify safety hazards in the workplace. 98% 96% 92% 9% I am comfortable talking about safety hazards with my supervisor. 97% 97% 99% 95% Information Technology solves my technology problems effectively. 96% 95% 92% 88% Workplace safety is a priority in my department. 95% 96% 94% Overall, I feel secure going to my vehicle after regular business hours. 95% 94% 85% 70% I have electronic access to the information I need to do my job well. 94% 98% 95% 93% I have the necessary technology (hardware and software) to do my job well. 94% 95% 93% 88% The technology (hardware and software) I use on the job is reliable. 94% 92% 86% 80% Overall, I feel secure at my workplace after regular business hours. 93% 95% 94% 74% Information Technology solves my technology problems quickly. 93% 94% 89% 85% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 9% % I am able to apply skills I learn in trainings to better perform my job. 93% 93% 89% 92% My department director values employees in our department. 92% 9% 86% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 9% 87% --- 9% My supervisor values me. 2 93% 89% 9% My workload is reasonable. 95% 93% 78% The Board of County Commissioners values County employees. 85% 86% 85% 79% The executive leadership of Mecklenburg County values County employees. 2 84% 87% 88% 85% My department director clearly communicates what is going on in my department. 83% 87% 80% 78% I have received info about what to do in the event of an emergency (tornado, bomb threat). 8% 76% 62% 86% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 48

158 SHF - Arrest Processing N = 77 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor provides sufficient feedback regarding my performance. 86% 87% 89% 87% My supervisor provides timely feedback about my performance. 82% 89% 89% 85% My supervisor supports my participation in professional development opportunities. 8% 84% 93% Employee Motivation & Satisfaction My co-workers are respectful of each other. 89% 86% 83% 88% My supervisor treats me with respect. 89% 95% 92% 93% My supervisor provides the flexibility I need to balance work and personal life. 83% 92% 95% 93% My co-workers are willing to assist each other. 82% 8% 86% My supervisor acknowledges my achievements. 82% 88% 89% 87% I am able to openly communicate concerns to my supervisor. 8% 9% 85% 87% My supervisor treats me fairly. 8% 94% 89% 9% Most days I feel good about coming to work. 79% 85% 86% I would recommend Mecklenburg County to others as a good place to work. 76% 87% 89% 88% My supervisor encourages an open exchange of ideas. 76% 83% 84% 87% My supervisor encourages creative thinking. 73% 84% 86% 87% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 89% 87% 83% 87% 88% 8% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Prior year averages have been updated based on revisions to the index. 49

159 SHF - Arrest Processing N = 77 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 97% 99% 93% 99% Overall, I feel secure at my workplace during regular business hours. 97% 93% 96% 88% Overall, I feel secure at my workplace after regular business hours. 97% 89% 93% 74% I have received adequate training needed to perform my job safely. 96% 97% 95% 94% Overall, I am satisfied with the security personnel presence at the facility where I work. 95% 9% 96% 80% I have been trained to effectively identify safety hazards in the workplace. 93% 95% 94% 9% I have received info about what to do in the event of an emergency (tornado, bomb threat). 93% 88% 89% 86% Workplace safety is a priority in my department. 93% 96% 93% I have electronic access to the information I need to do my job well. 9% 96% 93% Overall, I feel secure going to my vehicle during regular business hours. 9% 88% 94% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 87% 86% --- 9% My supervisor values me. 2 85% 92% 88% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 85% 93% % Overall, I feel secure going to my vehicle after regular business hours. 84% 8% 82% 70% I am comfortable talking about safety hazards with my supervisor. 83% 99% 95% 95% My department director values employees in our department. 82% 82% 80% 85% Information Technology solves my technology problems effectively. 8% 89% 92% 88% I am able to apply skills I learn in trainings to better perform my job. 80% 89% 8% 92% My workload is reasonable. 78% 86% 88% 78% I have the necessary technology (hardware and software) to do my job well. 77% 88% 86% 88% Information Technology solves my technology problems quickly. 77% 87% 85% The technology (hardware and software) I use on the job is reliable. 73% 74% 78% 80% My department director clearly communicates what is going on in my department. 69% 80% 79% 78% The executive leadership of Mecklenburg County values County employees. 2 67% 7% 76% 85% The Board of County Commissioners values County employees. 58% 66% 75% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 50

160 SHF - Court Operations N = 79 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor provides timely feedback about my performance. 97% 94% 9% 85% My supervisor provides sufficient feedback regarding my performance. 96% 9% 96% 87% My supervisor supports my participation in professional development opportunities. 88% 94% 93% 93% Employee Motivation & Satisfaction My supervisor treats me with respect. 97% 00% 98% 93% My supervisor provides the flexibility I need to balance work and personal life. 92% 92% 96% 93% My supervisor treats me fairly. 92% 96% 96% 9% I am able to openly communicate concerns to my supervisor. 9% 99% 95% 87% Most days I feel good about coming to work. 9% 94% 96% 86% My supervisor encourages an open exchange of ideas. 9% 92% 87% My supervisor acknowledges my achievements. 88% 89% 96% 87% My co-workers are willing to assist each other. 87% 80% 83% My supervisor encourages creative thinking. 87% 9% 87% 87% My co-workers are respectful of each other. 82% 75% 78% 88% I would recommend Mecklenburg County to others as a good place to work. 8% 88% 93% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 93% 93% 94% 92% 89% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Prior year averages have been updated based on revisions to the index. 5

161 SHF - Court Operations N = 79 Supplemental Information Questions FY6 FY5 FY4 FY6 County Workplace safety is a priority in my department. 00% 99% 97% Overall, I feel secure going to my vehicle during regular business hours. 97% 93% 96% 9% Overall, I feel secure at my workplace after regular business hours. 97% 92% 96% 74% The work I do is important. 96% 00% 99% 99% My workload is reasonable. 96% 99% 97% 78% I have been trained to effectively identify safety hazards in the workplace. 96% 97% 93% 9% Overall, I feel secure at my workplace during regular business hours. 96% 98% 88% I have received adequate training needed to perform my job safely. 96% 94% 94% 94% Overall, I feel secure going to my vehicle after regular business hours. 96% 89% 9% 70% I am comfortable talking about safety hazards with my supervisor. 95% 99% 97% 95% Overall, I am satisfied with the security personnel presence at the facility where I work. 95% 88% 95% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 95% 92% 88% 86% Information Technology solves my technology problems quickly. 94% 9% 92% 85% I have electronic access to the information I need to do my job well. 93% 97% 93% 93% My supervisor values me. 2 93% 00% 94% 9% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 93% 97% % Information Technology solves my technology problems effectively. 92% 9% 97% 88% I am able to apply skills I learn in trainings to better perform my job. 92% 92% 9% 92% My department director values employees in our department. 92% 92% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 86% 77% --- 9% My department director clearly communicates what is going on in my department. 86% 78% I have the necessary technology (hardware and software) to do my job well. 84% 88% 9% 88% The technology (hardware and software) I use on the job is reliable. 84% 84% 87% 80% The executive leadership of Mecklenburg County values County employees. 2 7% 75% 73% 85% The Board of County Commissioners values County employees. 58% 66% 74% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 52

162 SHF - Detention Staff N = 307 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 88% 89% 88% 93% My supervisor provides sufficient feedback regarding my performance. 80% 80% 82% 87% My supervisor provides timely feedback about my performance. 79% 80% 8% 85% Employee Motivation & Satisfaction My supervisor treats me with respect. 92% 92% 93% My supervisor treats me fairly. 88% 87% 9% My supervisor provides the flexibility I need to balance work and personal life. 84% 86% 85% 93% I am able to openly communicate concerns to my supervisor. 80% 86% 8% 87% My co-workers are willing to assist each other. 80% 78% 79% My supervisor encourages an open exchange of ideas. 78% 78% 79% 87% My supervisor encourages creative thinking. 78% 78% 78% 87% My supervisor acknowledges my achievements. 77% 78% 82% 87% I would recommend Mecklenburg County to others as a good place to work. 76% 87% 88% 88% My co-workers are respectful of each other. 75% 73% 73% 88% Most days I feel good about coming to work. 72% 8% 8% 86% 00% Average Scores Trend (FY4 - FY6) County Target (84%) 80% 83% 83% 82% 82% 82% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 FY6 Employee Motivation & Satisfaction Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Prior year averages have been updated based on revisions to the index. 53

163 SHF - Detention Staff N = 307 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 96% 97% 98% 99% I have electronic access to the information I need to do my job well. 95% 9% 93% Information Technology solves my technology problems effectively. 94% 92% 88% 88% I have been trained to effectively identify safety hazards in the workplace. 94% 96% 94% 9% I have received adequate training needed to perform my job safely. 93% 96% 94% 94% I have the necessary technology (hardware and software) to do my job well. 92% 85% 83% 88% Information Technology solves my technology problems quickly. 92% 87% 85% I have received info about what to do in the event of an emergency (tornado, bomb threat). 92% 92% 86% 86% I am comfortable talking about safety hazards with my supervisor. 95% 89% 95% I am able to apply skills I learn in trainings to better perform my job. 89% 87% 92% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 88% 85% % The technology (hardware and software) I use on the job is reliable. 87% 76% 74% 80% My supervisor values me. 2 85% 86% 84% 9% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 83% 82% --- 9% Workplace safety is a priority in my department. 8% 88% 85% Overall, I feel secure at my workplace during regular business hours. 80% 89% 85% 88% Overall, I am satisfied with the security personnel presence at the facility where I work. 79% 85% 84% 80% My workload is reasonable. 78% 89% 85% 78% Overall, I feel secure at my workplace after regular business hours. 78% 85% 8% 74% Overall, I feel secure going to my vehicle during regular business hours. 76% 83% 74% 9% My department director values employees in our department. 72% 77% 78% 85% My department director clearly communicates what is going on in my department. 64% 75% 74% 78% Overall, I feel secure going to my vehicle after regular business hours. 64% 70% 68% 70% The executive leadership of Mecklenburg County values County employees. 2 6% 70% 7% 85% The Board of County Commissioners values County employees. 57% 68% 73% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 54

164 SHF - Field Operations N = 73 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 99% 99% 00% 93% My supervisor provides timely feedback about my performance. 99% 99% 00% 85% My supervisor provides sufficient feedback regarding my performance. 97% 99% 00% 87% Employee Motivation & Satisfaction My supervisor treats me with respect. 00% 00% 00% 93% My supervisor encourages creative thinking. 99% 98% 99% 87% I am able to openly communicate concerns to my supervisor. 99% 00% 98% 87% My supervisor treats me fairly. 99% 00% 99% 9% My supervisor encourages an open exchange of ideas. 99% 99% 99% 87% Most days I feel good about coming to work. 99% 96% 98% 86% My co-workers are respectful of each other. 96% 94% 96% 88% My supervisor acknowledges my achievements. 96% 98% 00% 87% My co-workers are willing to assist each other. 96% 96% 97% I would recommend Mecklenburg County to others as a good place to work. 92% 97% 98% 88% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 00% 99% 98% 98% 98% 98% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Prior year averages have been updated based on revisions to the index. 55

165 SHF - Field Operations N = 73 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% Overall, I feel secure going to my vehicle during regular business hours. 00% 00% 00% 9% Overall, I feel secure at my workplace during regular business hours. 00% 99% 99% 88% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 99% 00% % I am able to apply skills I learn in trainings to better perform my job. 99% 99% 98% 92% My supervisor values me. 2 99% 99% 99% 9% My department director values employees in our department. 99% 95% 00% 85% I have received adequate training needed to perform my job safely. 99% 00% 00% 94% Overall, I feel secure at my workplace after regular business hours. 98% 99% 98% 74% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 97% 97% --- 9% I am comfortable talking about safety hazards with my supervisor. 97% 98% 98% 95% I have been trained to effectively identify safety hazards in the workplace. 97% 94% 96% 9% Workplace safety is a priority in my department. 97% 99% 00% Overall, I am satisfied with the security personnel presence at the facility where I work. 97% 97% 00% 80% Overall, I feel secure going to my vehicle after regular business hours. 97% 00% 97% 70% My department director clearly communicates what is going on in my department. 94% 96% 95% 78% My workload is reasonable. 93% 92% 95% 78% I have electronic access to the information I need to do my job well. 93% 95% 95% 93% Information Technology solves my technology problems effectively. 88% 87% 9% 88% I have the necessary technology (hardware and software) to do my job well. 87% 89% 95% 88% Information Technology solves my technology problems quickly. 84% 88% 86% 85% The technology (hardware and software) I use on the job is reliable. 83% 85% 93% 80% I have received info about what to do in the event of an emergency (tornado, bomb threat). 76% 80% 83% 86% The executive leadership of Mecklenburg County values County employees. 2 75% 86% 94% 85% The Board of County Commissioners values County employees. 70% 85% 83% 79% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 56

166 SHF - Inmate Programs N = 27 Enterprise Scorecard Measures FY6 FY5 FY4 FY6 County My supervisor supports my participation in professional development opportunities. 96% 89% 00% 93% My supervisor provides sufficient feedback regarding my performance. 85% 83% 87% My supervisor provides timely feedback about my performance. 8% 83% 87% 85% Employee Motivation & Satisfaction My supervisor provides the flexibility I need to balance work and personal life. 96% 97% 93% My supervisor treats me with respect. 93% 93% 97% 93% My supervisor treats me fairly. 93% 83% 9% My co-workers are respectful of each other. 92% 85% 79% 88% Most days I feel good about coming to work. 92% 89% 97% 86% My supervisor acknowledges my achievements. 92% 83% 87% 87% I am able to openly communicate concerns to my supervisor. 85% 86% 83% 87% I would recommend Mecklenburg County to others as a good place to work. 8% 97% 00% 88% My supervisor encourages an open exchange of ideas. 77% 79% 84% 87% My supervisor encourages creative thinking. 72% 79% 84% 87% Average Scores Trend (FY4 - FY6) County Target (84%) 00% 92% 85% 87% 87% 88% 80% 70% 60% 50% FY4 FY5 FY6 FY4 FY5 Employee Motivation & Satisfaction FY6 Results = Exemplary performance = Successful performance = Mixed results = Needs improvement Prior year averages have been updated based on revisions to the index. 57

167 SHF - Inmate Programs N = 27 Supplemental Information Questions FY6 FY5 FY4 FY6 County The work I do is important. 00% 00% 00% 99% I am comfortable talking about safety hazards with my supervisor. 00% 93% 97% 95% I have received adequate training needed to perform my job safely. 00% 00% 00% 94% I have electronic access to the information I need to do my job well. 00% 00% 00% 93% I am able to apply skills I learn in trainings to better perform my job. 00% 93% 92% I have been trained to effectively identify safety hazards in the workplace. 00% 88% 00% 9% Workplace safety is a priority in my department. 00% 96% 00% Information Technology solves my technology problems effectively. 00% 00% 00% 88% I have the necessary technology (hardware and software) to do my job well. 00% 00% 00% 88% Information Technology solves my technology problems quickly. 00% 00% 93% 85% My co-workers respect individuals by valuing their differences (backgrounds, values & beliefs).* 96% 89% --- 9% My workload is reasonable. 92% 96% 97% 78% My supervisor respects individuals by valuing their differences (backgrounds, values & beliefs).* 92% 85% % Overall, I feel secure going to my vehicle during regular business hours. 92% 96% 00% 9% Overall, I feel secure at my workplace during regular business hours. 92% 00% 00% 88% The technology (hardware and software) I use on the job is reliable. 92% 00% 76% 80% Overall, I am satisfied with the security personnel presence at the facility where I work. 92% 92% 96% 80% My supervisor values me. 2 88% 86% 89% 9% Overall, I feel secure at my workplace after regular business hours. 87% 96% 00% 74% The executive leadership of Mecklenburg County values County employees. 2 83% 9% 93% 85% The Board of County Commissioners values County employees. 79% 85% 96% 79% My department director values employees in our department. 78% 89% 96% 85% Overall, I feel secure going to my vehicle after regular business hours. 77% 92% 92% 70% I have received info about what to do in the event of an emergency (tornado, bomb threat). 76% 70% 67% 86% My department director clearly communicates what is going on in my department. 73% 8% 83% 78% Results = Exemplary performance = Successful performance = Mixed results = Needs Improvement * = New measure in FY Question worded differently on 204 survey. 58

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