Professional Travel Management: The traveler as the missing dimension

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1 Copyright 2012 CWT

2 Copyright 2012 CWT

3 Professional Travel Management: The traveler as the missing dimension Martina Eggler, Vice President Global Strategic Accounts Berlin March 7, 2013 CWT Solutions Group Copyright - Copyright CWT 2011 CWT CWT

4 Duty of care applied to business travel CWT Solutions Group Copyright - Copyright CWT CWT 4

5 led us to explore the area of travel-related stress * Survey ran between July 10, 2012 and September 3, 2012 CWT Solutions Group Copyright - Copyright CWT CWT 5

6 Travel stress can be grouped in 3 non-mutually exclusive categories e.g. Getting through customs and security e.g. Traveling during week-ends e.g. Lost or delayed baggage CWT Solutions Group Copyright - Copyright CWT CWT 6

7 Overall, the main stress drivers* all have a lost time component Lost or Delayed Baggage Poor/No Internet Connection Flying economy on Medium/Long Haul Delays * Top 4 stress factors (highest-stress factors scoring above 70 over the entire respondent population) Routine breakers Time lost Surprises CWT Solutions Group Copyright - Copyright CWT CWT 7

8 Different traveler demographic segment react differently to stress CWT Female travelers report on average 4pts of stress more than their male counterparts Those living with a partner and/or having children show similar patterns where they report a respective +8pts and +4pts for traveling during weekends and long stays compared to those living alone The cumulative effect of stress : A difference of 4 stress points is measured between frequent (>30 trips per year) and occasional travelers As soon as you speak 2 languages, your stress level reduces by 15pts CWT Solutions Group Copyright - Copyright CWT CWT 8

9 Women report a significantly higher level of stress than men CWT Female travelers report on average 4pts of stress more than their male counterparts CWT Solutions Group Copyright - Copyright CWT CWT 9

10 with noticeable differences in the category of routine breakers CWT Solutions Group Copyright - Copyright CWT CWT 10

11 while those living in couple and/or having children are stressed on what impact their family lives CWT Female travelers report on average 4pts of stress more than their male counterparts Those living with a partner and/or having children show similar patterns where they report a respective +8pts and +4pts for traveling during weekends and long stays compared to those living alone Travelers with children are less concerned (-5 points) about working long hours at destination than those without children. CWT Solutions Group Copyright - Copyright CWT CWT 11

12 speaking foreign languages plays a significant role in lowering stress CWT Female travelers report on average 4pts of stress more than their male counterparts Those living with a partner and/or having children show similar patterns where they report a respective +8pts and +4pts for traveling during weekends and long stays compared to those living alone As soon as you speak 2 languages, your stress level reduces by 15pts CWT Solutions Group Copyright - Copyright CWT CWT 12

13 Stress has a cumulative effect CWT Female travelers report on average 4pts of stress more than their male counterparts Those living with a partner and/or having children show similar patterns where they report a respective +8pts and +4pts for traveling during weekends and long stays compared to those living alone The cumulative effect of stress : A difference of 4 stress points is measured between frequent (>30 trips per year) and occasional travelers As soon as you speak 2 languages, your stress level reduces by 15pts CWT Solutions Group Copyright - Copyright CWT CWT 13

14 so that the more you travel CWT Solutions Group Copyright - Copyright CWT CWT 14

15 the more your stress level increases CWT Solutions Group Copyright - Copyright CWT CWT 15

16 Different traveler demographic segment react differently to stress CWT Female travelers report on average 4pts of stress more than their male counterparts Those living with a partner and/or having children show similar patterns where they report a respective +8pts and +4pts for traveling during weekends and long stays compared to those living alone The cumulative effect of stress : A difference of 4 stress points is measured between frequent (>30 trips per year) and occasional travelers As soon as you speak 2 languages, your stress level reduces by 15pts CWT Solutions Group Copyright - Copyright CWT CWT 16

17 with always a predominant stress driver category per demographic CWT Solutions Group Copyright - Copyright CWT CWT 17

18 reinforcing the need for companies to adapt their travel policies adapting one s travel policy according to the identified traveler segments Understanding travelers demographic segments and what trigger stress for them and increasing the productivity levels of a specific traveler category could offer a different approach to tactically decreasing the stress CWT Solutions Group Copyright - Copyright CWT CWT 18

19 Next steps The research presented in this publication is the first step in a wider initiative to quantify the impact of travel-related stress on an organization. The data and results from this study will be leveraged to build an overall measure of stress and to assess the corresponding productivity impact on an organization. Our ultimate goal will be to provide recommendations to tackle the hidden costs of business travel. Stay tuned more to come in April!!! CWT Solutions Group Copyright - Copyright CWT CWT 19

20 Acknowledgements We would like to thank all of our clients that participated in the survey for their strong support of this global initiative and notably : CWT Solutions Group Copyright - Copyright CWT CWT 20

21 XXXX To find more about that study, please contact us or visit our CWT Solutions Group website Scan this QR code to download the full study, or visit the CWT Solutions Group website: cwt-solutions-group.com CWT Solutions Group Copyright - Copyright CWT CWT 21

22 Thank you for your interest! Martina Eggler Vice President Global Strategic Accounts Carlson Wagonlit Travel Phone: CWT Solutions Group Copyright - Copyright CWT CWT 22