What AireSpring Customers Say

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1 Veridian Credit Union Credit Union Veridian is the largest credit union in Iowa, with assets of over $1.4 billion dollars and a base of over 145,000 members. We are one of the largest credit unions in the United States. I ve been very pleased with AireSpring s MPLS service. The circuits have been very reliable. Anytime we ve had a rare service issue, AireSpring support was on top of it and took care of it quickly. They even followed up with us to make sure all was good. The project coordinator, who assisted with the installations, was also very helpful and made sure the project went smoothly. Overall, I ve been very pleased with AireSpring as our service provider. Cory Stull, Technology Services Manager Steven Carter Corporation (DBA Clarius Health) Healthcare Services clariushealth.com AireSpring really cares about solving our issues. I have participated in conference calls with engineers, managers, and company executives. They reviewed old business and the solutions that had been implemented, and we discussed how to solve the remaining issues. I was given mobile numbers and even the numbers of company executives. This was a completely different experience than calling into the anonymous call center of our previous VoIP provider. Never in my life with any product have I experienced such a dedication to making things right. Steven Carter, CEO Advent Lutheran Church Non-Profit Organization adventlutheranbrevard.org We had a problem-free installation and the ongoing support from AireSpring has been great. I specifically want to mention the one-on-one training that we received. The trainer was extremely knowledgeable and was able to answer all of our questions, help us understand the phone system, and show us how to get the most out of it. I am very pleased with the support from AireSpring and would highly recommend their cloud business phone solution. Pam Miller, Business Manager

2 Devereux Foundation Non-Profit Healthcare Provider AireContact enables monitoring in real time. As a supervisor, the system gives me a good idea of what is going on with the agents. I can see call volume for the day, work load, how long calls are taking, and pending calls. I can coach and monitor calls as they occur. This real-time data enables me to adjust agent schedules on the fly. I love the different channels of communication it offers and I like that the agents can also view all interactions in a multi-queue. From a supervisory standpoint, AireContact offers robust reporting; I can drill down to understand various interactions handled by my agents. Abraham Gillinta, IT Manager Yoh Company Professional Staffing Having AireSpring as a select provider for our company has given us flexibility and pricing that fits our business. AireSpring not only provides us a concrete service, it backs it up with matchless customer service and follow up. Bobbie Lowry, Operations Manager Sunny Border Nurseries, Inc. Wholesale Plant Nursery What a pleasant surprise I had when I needed to contact AireSpring for customer service. In just a few minutes, my transactions were completed and best of all, I found someone who really understood the importance of taking the time to be sure I was satisfied with my AireSpring experience. AireSpring s customer service team really showed me what Customer Service means...it s what they do, and they do it very well! Carol Anthony, Controller Med USA Medical Billing Service When we moved offices, it only took one notification to AireSpring. AireSpring was proactive in getting information for the move and very accommodating. Zac Gardner, Information Systems Manager

3 U.S. Venture, Inc. Distributor of Energy, Automotive & Lubricant Products After 13 years in the data networking field I was truly impressed with the commitment and dedication to success from the account management team, the install coordination team, and post install on-going support for direct internet access (DIA) connection via AireSpring. From initially being a new customer and the needed paperwork required for that to ordering the needed DIA connections, it was 6 1/2 weeks MAX. The company I work for now has great working DIA service thru AireSpring. There was weekly contact throughout the whole process and all at AireSpring were there on install to go-live day. Truly a positive rewarding experience and I would recommend AireSpring DIA services. Drew F. Weisse, Network Administrator Santa Fe Irrigation District Public Utility The best part about switching to AireSpring was their white-glove customer service. Instead of sending us a couple of Tier 2 or Tier 3 engineers, AireSpring assigned their top engineers to our account, something which was completely unexpected and truly remarkable. I cannot think of any other carrier who would do that. Jeff Ehrman, IT Administrator Nachurs Alpine Solutions Chemical Manufacturer AireSpring has been flawless. We are very happy. We never had anywhere near the connection reliability with our previous carrier that we have with AireSpring. I would certainly recommend AireSpring, and particularly their SIP Trunking service, as a way to receive better phone service and save on phone bills. Frank Shelby, IT Manager

4 Iron River Co-op TV Broadband Provider AireSpring was instrumental in providing the Co-Op with the best pricing. The installation process and communication between AireSpring and our IT department was outstanding Their staff has gone above and beyond service when providing support. They are efficient and always follow up with the progress and results. Customer satisfaction is their top priority. We look forward to having AireSpring as our provider for years to come. Syndra Mottes, Office Manager SVC Moon LLC Vacation Ownership Developer After fighting with other carriers every single month for ten years running over promised credits and adjustments that were never made, I was beside myself with joy at the accurate billing and timely customer service provided by AireSpring. After negotiating a contract to within one-tenth of a cent per minute from cut-rate, no service, here-today-gone-tomorrow resellers, I was pleasantly surprised that AireSpring s competitive pricing doesn t mean compromised customer service. I highly recommend AireSpring for dedicated and switched long distance service to anyone Peter Mead, Logistical Director Ascent Management Inc. Medical Business Administration I cannot express enough how glad I am that AireSpring was introduced to our company. They provide the kind of customer service I have been wanting for a long time. I can say with conviction that AireSpring has provided our company with the best customer service ever received! I would challenge anyone to find a better long distance service provider. Dale W. Simpson, Project Coordinator

5 Results Technology Group Technology Consulting and Implementation We ve used many top national telecomm carriers and resellers, but AireSpring is the only company we ve found that really understands simplicity and service All of our turn-ups at AireSpring have been smooth and without issue. The staff at AireSpring are very helpful, willing and knowledgeable. I always get results fast. Your staff operate at the same level of responsibility for our circuits as we do. Dave Ocasek, Chief Technology Officer Inmate Calling Solutions Telecommunications Technology We purchased AireSpring s contact center solution, AireContact, to enhance our contact center operations. Before upgrading to AireContact, we were using a traditional PBX phone system. While we knew that an upgrade in our contact center system was necessary, we anticipated that the change would come with some difficulties. We did not anticipate AireSpring s excellent customer service. The best thing about AireContact are the people that support the product. Despite the stresses involved with overhauling to a new system, they are always helpful, responsive, and patient with our staff. AireSpring has a true partnership spirit with its customers. They really worked to make AireContact serve our purposes. I would highly recommend both AireContact as a product, and AireSpring as company. Brian Dietert, Director of Telecom Operations