French Language Services Alzheimer Society of Peel

Transcription

1 PEEL French Language Services Alzheimer Society of Peel Presentation to Francophone Community Date : November 18, 2010

2 PEEL Alzheimer Society of Peel Our mission is to alleviate the personal and social consequences of Alzheimer s disease or a related dementia; to find the cause prevention and cure. Operating over 26 years across Peel Region 4 Adult Day Programs, Education Services, Family Support and Counselling Services, Volunteer Services, First Link, Respite Care and Support and Fundraising

3 PEEL Organization wide Completed a French Language Services Implementation Plan in 2010, developed a work plan to enhance access to French services and access to information in French and other languages

4 PEEL Accomplishments Key Results Areas Indicators Knowledge and Awareness Staff Public 100% of staff aware of FLSA FLSA presentation included in orientation package Program and Services brochures translated in French Identification of French-speaking patients at point of entry through newly implemented intake Additional information provided on website regarding FLS French Language Services Capacity among staff Job posting includes French as an asset 5 staff self-identified as French-speaking Francophone community engagement Participate in community engagement with Central West LHIN and CSSPH Assess needs of Francophones FLS integration/coordination Reviewed survey on Profile of Francophones and Francophone Needs Share best practices with other identified Health Service Providers in LHIN meetings

5 PEEL Next steps Needs assessment of Francophones Review needs assessment to enhance access to French services within Alzheimer Society Peel and across community

6 Serving our Community French Language Services at The Credit Valley Hospital Presentation to Francophone Community Date : November 18, 2010

7 Serving our Community There are currently 10 programs or services provided by the hospital: General Medicine Surgery Renal (regional) Oncology (regional) Emergency Mental Health Continuing Care/Rehabilitation Obstetrics and Gynaecology Paediatric

8 Serving our Community We Are Expanding Existing hospital 816,000 square feet. Adding 270,000 square feet for palliative and complex continuing care and regional maternal child centre. Increasing bed capacity from 392 to 471 beds. Additional 460 new parking spaces. Completion spring 2011.

9 Serving our Community Key Results Areas Knowledge and Awareness Public Staff French Language Services Capacity among staff Indicators Educating staff on the FLSA FLSA presentation included on the intranet site and portal for new hires Core information translated in French Identification of French-speaking patients at point of entry 55 staff from across the hospital identified as French speaking Senior team and board have French speaking representation Dedicated French speaking settlement worker available French speaking volunteers available Hiring dedicated FLS Coordinator Francophone community engagement Participated in information fair on November 6 Partnering with the Brampton Civic Hospital on hospital specific engagement activities. Participating in engagement activities at the LHIN level. FLS integration/coordination Reviewed survey on Profile of Francophones and Francophone Needs. Share best practices with other identified HSPs in LHIN meetings.

10 Serving our Community Next Steps Hire FLS Coordinator Complete existing work plan which includes additional engagement activities and further identification and availability of resources for francophone patients/families.

11 Serving our Community Contact Information The Credit Valley Hospital 2200 Eglinton Avenue W Mississauga, ON Gaynor Feltmate, Diversity Coordinator ext Tina Neto, French Settlement Worker ext. 2111

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13 French Language Services Ontario March of Dimes Presentation to Francophone Community Date : November 18, 2010 CM 00-16b 12/09

14 Ontario March of Dimes Our Vision is to create a society inclusive of people with physical disabilities Operating over 60 years in Ontario & now have established Canada wide programs Attendant Services, Employment Services, Assistive Devices, Befriending, Recreation, Acquired Brain Injury & more CM 00-16b 12/09

15 Attendant Program Identified program from 2003 Completed a French Language Services Implementation Plan, developed a work plan to enhance access to French services CM 00-16b 12/09

16 Accomplishments Key Results Areas Indicators Knowledge and awareness Staff Public French Language Services Capacity among staff 100% of staff aware of FLSA FLSA presentation included in orientation package Program brochure translated in French Application form translated in French Identification of French speaking patients at point of entry Presentation on program and Befriending program on October 6 th Job posting includes French as an asset 4 staff self identified as French speaking 1 Board member

17 Accomplishments Cont Francophone community engagement 1 engagement session conducted on Befriending program in collaboration with Notre Santé, Notre Priorité project on Oct 6 Participate in community engagement with Central West LHIN and CSSPH Assess needs of Francophone FLS integration/coordination Review survey on Profile of Francophones and Francophone needs Share best practices with other identified HSPs in LHIN meetings

18 Next Steps Community engagement for needs assessment Review needs assessment and implementation

19 Serving the Francophone Community Mississauga Halton Community Care Access Centre 1

20 Who We Are Our Vision: Outstanding care every person, every day. Our Mission: To deliver a seamless experience through the health system for people in our diverse communities, providing equitable access, individualized care coordination and quality health care. Our Values: Caring for our clients and each other Accountability for what we say and do Respect for our differences and diversity Excellence in our practices Mississauga Halton 2

21 What We Do Coordination of in-home and community-based health and support services Provision of information and referral services Access to long-term care placement Service to residents in the communities of South Etobicoke, Mississauga, Oakville, Georgetown, Halton Hills, and Milton Mississauga Halton 3

22 French Language Services CCAC is an identified French language agency Contracted agreements with service providers who provide services in French upon request from client Clients have access to either French-speaking CCAC staff members or interpretation services as required Mississauga Halton 4

23 FLS Implementation Plan Areas of Focus Knowledge & awareness of staff, public FLS capacity in staff, governance and management, purchased services Francophone community engagement FLS integration, responsiveness, inter-agency FLS coordination Mississauga Halton 5

24 FLS Implementation Plan Our Successes Increased awareness of CCAC employees about French Language Services Act Increased number of materials available in French and other languages Method for tracking FLS-related compliments and complaints from public Collaboration with other CCACs to increase client access to FLS resources Greater interaction with Francophone community through events, communication Mississauga Halton 6

25 FLS Implementation Plan Our Ongoing Efforts Increase staff awareness of FLS regulations Interpretation policies to help guide staff and protect client safety Language requirements of position considered in recruitment process Clarity of FLS requirements for contracted Service Providers Relationship-building with Francophone community Mississauga Halton 7

26 Need our services or know someone who does? Call us at 310-CCAC (2222) Visit us online Mississauga Halton 8

27 Questions? Mississauga Halton 9

28 French Language Services Trillium Health Centre Sexual Assault and Domestic Violence (SADV) Services Client Name Presentation to Francophone Community Date: November 18, 2010

29 Trillium Health Centre Mississauga

30 Trillium Health Centre - West Toronto

31 Fast Facts About Trillium Health Centre 2 sites servicing more than 1 million people Emergency & U.C. Visits: 125,000 4,200 Staff, 748 Physicians, 1,100 Volunteers 283,886 Outpatient Clinic Volumes 4,300 Births Secondary 763 Beds Staffed / in operation Avg LOS 5.7 days (Acute Inpatients) 24,360 Day Surgery Primary Tertiary 97% Occupancy 22 Operating Rooms 35,000 total OR cases annually Regional: Cardiac, Stroke/Neuro, Sexual Assault Acute 47% Population born outside of Canada 41.8% Population: mother tongue not English/French Population age of 75+ will more than double by 2031

32 Sexual Assault and Domestic Violence (SADV) Services Identified French Language Services (FLS) program since 2003 Completed a FLS Implementation Plan Developed a work plan to enhance access to French services

33 Accomplishments Key Results Areas Indicators Knowledge and Awareness Staff All staff in SADV program underwent training on requirements of French Language Services Act Public Inventory of materials underway French Language Services Capacity among staff At least one staff in SADV program can offer services in French Interpretation services available at all times Francophone community engagement Community engagement session with the Francophone community to share information about the program and assess their needs FLS integration/coordination Reviewed survey entitled Profile of Francophones and Francophone Needs Share best practices with other identified HSPs in LHIN meetings Participate in MH LHIN for identified HSPs

34 Next steps Needs assessment of the Francophone community Review needs assessment in order to enhance access to French services