SUCCESSFUL ROUNDING IMPLEMENTATION

Transcription

1 SUCCESSFUL ROUNDING IMPLEMENTATION

2 Agenda 1. Establish the Why 2. Gain Executive Buy-in 3. Build the Right Project Team 4. Craft the Right Rounds 5. Roll Out to Organization Plan

3 Presenters Katie Anthony Marketing Coordinator (Host) Cassie von Minden Customer Experience Lead Steve Bachtel CCO Kristin Salvatora Customer Experience Manager

4 SUCCESSFUL ROUNDING IMPLEMENTATION = CULTURE SHIFT

5 1. Establish the Why

6 Establish the Why Not everyone s Why is the same We need to increase ROI We need to compete on HCAHPS We need to fix culture We need to improve patient care We need to decrease HAIs We need to increase patient volume We want to get an accreditation or award

7 No Why? Lack of engagement Confusion False starts Disorganization Lack of accountability

8 2. Gain Executive Buy-in

9 26% Gain Executive Buy-in Goal: Champion, push initiative out to organization Expected. Required. Mandatory. How to we help a reluctant executive sponsor? Give them a script Give them the tools they need Expected 69% Required 98% Mandatory

10 3. Build the Right Project Team

11 Build the Right Project Team Elements of the right team Engaged Tied to outcome Good leader Good communicator Good listener Track record of success Enthusiastic Social skills Powerful Influential

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13 4. Craft the Right Rounds

14 Craft the Right Rounds NURSE LEADER PATIENT ROUNDING THIS IS HOW WE DO IT 1. BUILDING AN EFFECTIVE ROUNDING TEMPLATE QUESTIONS ARE KEY HOW MANY QUESTIONS? NO MORE THAN 5 Limit your round to No More Than 5 questions (plus observations). WHY? 6+ QUESTIONS: Adds Time Adds Complexity Reduces Adoption Burdens Roundee 5 QUESTIONS: Increases Adoption Simplifies Results Leaves Space APPROPRIATE QUESTIONS? For Conversation WHICH QUESTIONS? REMEMBER! Explain Did you answer yes to any of these filter questions? If so, reevaluate your round question! ROUNDEE LEVEL QUESTIONS DEPARTMENT LEVEL QUESTIONS Acknowledge Knock, wait for response Demonstrate hand hygiene Greet patient and family by name Explain the purpose of your round Demonstrate confidence, empathy, and humility Check room, make sure everything is within reach Explain white board, date, staff, plan of care, discharge date Manage up! Your team is the best! ORGANIZATION LEVEL QUESTION Tip: Swap out a question once a goal is achieved MYROUNDING QUESTION FILTER GOOD ROUNDING STARTS WITH ASKING THE RIGHT QUESTIONS OBSERVABLE? Can we answer the question without asking the roundee? I heard you say that you re being kept up at night due to squeaky cart wheels in the hall. Did I get that right? Thank QUALIFIED? Is the question too technical? Is it unreasonable for the roundee to answer? TATTLE? Are we asking the roundee to manage the team? KNOW? Will the roundee feel foolish if they don t know the answer? GOAL? Is this question outside of our current goal scope? Coach Out Introduction, Duration Coach In, Prep Make eye contact Introduce self using first and last name and title Ask permission to sit down and take ten minutes to ask questions Ask if there s anything needed before leaving Thank the patient and family for their time Demonstrate hand hygiene when leaving Finalize/log round Follow up with primary nurse Report any important feedback or issues Identify patients to round on Consult with primary nurse Determine patient s issues, diagnosis, plan of care Capture, Confirm Confirm what you ve heard Show understanding Document recognition, track issues Refer to our recent guides: Rounding Implementation Kit (with sample templates) How to Build an Effective Round Nurse Leader Rounding Best Practices Guide & Infographic myrounding.com/resource-library APPROPRIATE ROUNDING QUESTION myrounding.com info@myrounding.com th Street Suite #2100 Denver, CO 80202

15 5. Roll Out to Organization Plan

16 Roll Out to Organization Plan Front line buy-in What s in it for me? Lead with recognition Goals Training & on-going coaching Project team & front line Integrate into recurring meetings ISSUES RECOGNITION DEPARTMENT PERFORMANCE ROUNDING VOLUME

17 Recap 1. Establish the Why 2. Gain Executive Buy-in 3. Build the Right Project Team 4. Craft the Right Rounds 5. Roll Out to Organization Plan

18 Thank you. Additional questions? us at Want to watch the recording? Find it after the presentation at: myrounding.com/blog