Vocational Education and Training (VET) Student Handbook

Transcription

1 The Corporation of the Trustees of the Roman Catholic Archdiocese of Brisbane Trading as Our Lady s College Registered Trading Organisation (RTO) Vocational Education and Training (VET) Student Handbook This handbook should be kept by you during your course of study for your reference so that you as a learner can make informed choices. 1

2 TABLE OF CONTENTS ACRONYMS AND ABBREVIATIONS... 3 WELCOME... 4 THE VET QUALITY FRAMEWORK... 5 AUSTRALIAN QUALIFICATIONS FRAMEWORK... 5 COMPETENCY BASED ASSESSMENT... 6 STUDENT SERVICES... 6 STUDENT SUPPORT, WELFARE AND GUIDANCE SERVICES... 6 CODE OF PRACTICE... 7 Length of Course... 7 EXPECTATIONS... 8 ACCESS TO RECORDS... 9 LEGISLATIVE REQUIREMENTS... 9 FEES AND CHARGES... 9 USI AND CERTIFICATION... 9 Reissuing of Certification Credit Transfer Procedure Recognition of Qualifications for credit transfer RECOGNITION OF PRIOR LEARNING POLICY Assessment Procedure Student Selection, Enrolment and Induction Procedure Student Selection and Enrolment Procedures VET STUDENT INDUCTION PROCEDURES RPL Procedure RPL Appeal Procedure COMPLAINTS AND APPEALS POLICY AND PROCEDURE Procedures COURSE INFORMATION ICT10115 Certificate I in Information, Digital Media and Technology Course Information SIT20213 Certificate II in Hospitality TRANSITION OF TRAINING PRODUCTS COMPLAINTS AND APPEALS FORMS RECOGNITION OF PRIOR LEARNING APPLICATION FORM

3 ACRONYMS AND ABBREVIATIONS ADF CBT DET NTF QCAA RPL RTO VET VTA Australian Qualifications Framework Competency based training Department of Education and Training National Training Framework Queensland Curriculum and Assessment Authority Recognition of Prior Learning Registered Training Organisation Vocational Education and Training Vocational Training area 3

4 WELCOME The following qualifications are on the Scope of Registration for this RTO. ICT10115 Certificate I in Information, Digital Media and Technology SIT20213 Certificate II in Hospitality The information in this booklet is correct at time of publication but subject to change. The information contained in this handbook applies to the areas on our Scope of Registration and is designed to give you, the student, valuable information into the processes. Our Lady s College will provide each of you with information about the training, assessment and support services you will receive, and about your rights and obligations before enrolment on the Student Data Capture System. All VET courses offered at Our Lady s College cater for you, the student in Years 10, 11 and 12. Please refer to the section in this handbook, which outlines the list of courses and units of competency offered at Our Lady s College. This information is also provided in the Subject Selection Handbook. At the beginning of your VET course you will experience an Induction session where your teacher will explain important aspects of your study. The RTO has policies and procedures relating to the training and assessment of students. These policies and procedures are available on website VET Policy and Procedures Manual These include policies and procedures relating to: validation, certification and USI, credit transfer, complaints and appeals, governance, data and administration, industry engagement, marketing and advertising, student information, systematic monitoring, training and assessors and training and assessment. 4

5 THE VET QUALITY FRAMEWORK The VET Quality Framework ensures nationally consistent, high-quality training and assessment services for clients of Australia s vocational education and training (VET) system. The VQF comprises of: Standards for National VET Regulated registered training organisations Australian Qualification Framework Fit and Proper Person Requirements Financial Viability Risk Assessment Requirements and Data Provision Requirements AUSTRALIAN QUALIFICATIONS FRAMEWORK The Australian Qualifications Framework (AQF) is the national policy for regulated qualifications in Australian Education and Training. All of the VET courses offered by Our Lady s College (RTO 30521) lead to nationally recognised qualifications a certificate (if all of the requirements of the qualification are completed) or a statement of attainment (for those parts that a successfully completed where the full qualification is not completed). This certificate/statement of attainment will be recognised in all states and territories in Australia. 5

6 COMPETENCY BASED ASSESSMENT Our Lady s College will comply with the assessment guidelines from the relevant Training Package or accredited course. Assessment will be competency-based. Essentially, students are considered to be competent when they are able to apply their knowledge and skills to successfully complete activities in a range of situations and environments, in accordance with the standard of performance expected in the workplace, as specified in the training package or VET accredited course. STUDENT SERVICES Our Lady s College will establish your needs and deliver services that meet your individual needs where applicable. The following processes are designed to establish your educational and support needs: SET plans Subject selection processes Subject information sessions STUDENT SUPPORT, WELFARE AND GUIDANCE SERVICES Students have access to a wide range of support, welfare and guidance services at this RTO, including: Principal Deputy Principal Assistant Principal Student Welfare RTO Manager Curriculum and Pastoral Middle Leaders Trainers and Assessors Career Counsellor Learning Support Teacher Learning Support School Officers who offer support in Literacy and Numeracy 6

7 CODE OF PRACTICE Our Lady s College Recognises the importance of students receiving a broad-based education, comprising both general and vocational education; Is registered with the Queensland Curriculum and Assessment Authority to provide the vocational education units of competency/modules in the following Vocational Training Areas: Information and Communications Technology and Hospitality; Has access to the facilities and resources required for the vocational education units of competency in all of the above; Has in place a Policy and Procedure for delivery and USI creation to comply with the Unique Student Identifier (USI) Scheme. The USI scheme allows learners to access a single online repository of their VET achievements. This includes achievements from the beginning of Further detail is available from the RTO Manager, the trainer or from No QUALIFICATIONS WILL BE ISSUED WITHOUT A USI Has a process in place that enables students to apply for Recognition of Prior Learning (RPL) in all of the above listed Vocational Training areas. Has a process for addressing any concerns or complaints and appeals. These procedures are available in this booklet or from the RTO Manager, trainers or on the website Length of Course Certificate I courses year, hours. Your course will be for 0.5 of a year either in Semester one or Semester Two. (ICT10115 Certificate I in IDMT) Certificate II courses - 2 years (SIT20213 Certificate II in Hospitality) (AQF Volume of Learning An Explanation) 7

8 Certificates or Statement of Attainments for these courses will be issued within 30 days of a learner completing training. The College maintains copies of these documents once they have been issued on a secure network. You as a Trainee: EXPECTATIONS makes a serious commitment to her studies at school; You may take part in Work Experience. This can be organised during school holiday periods by School Community Industry Partnership Services (SCIPS) on behalf of the College. Work experience will be organised in compliance with the Education (Work Experience) Act The cost of this is $50 to cover Public Liability insurance. This is correct at time of publication but may be subject to change. No student will be denied the opportunity to participate in work placement on economic grounds. Please contact the RTO Manager Ms Paula Geraghty who will discuss this with you. You will be required to complete a Learner Engagement Survey during the duration of your course. The feedback from this survey is gathered and submitted to the relevant authority on a yearly basis. Your feedback assists the College in continuous improvement of training and assessment. Meets the expectations and demands of Our Lady s College in terms of participation, cooperation, punctuality, successful submission of work and high standards of behaviour and conduct. You need to bring your College Laptop with you to each training session and ensure that your printing credit amount of money is maintained throughout the duration of this course. Completed assessment items, such as assignments, will not be handed back to learner until six months after the completion of the course, although you may request a copy be provided. 8

9 ACCESS TO RECORDS You can have access to your personal assessment records at any time, by approaching the VET Teacher/Trainer concerned. LEGISLATIVE REQUIREMENTS Our Lady s College will meet the legislative requirements of State and Federal Government, in particular, Education (Work Experience) Act 1996, Workplace Health and Safety, Workplace Relations and VET standards. FEES AND CHARGES The RTO does not charge students fees for VET services. Fees for VET courses provided by external training providers will be charged by the provider to the College. This is correct at the time of publishing but may be subject to change. USI AND CERTIFICATION Our Lady s College ensures that it adheres to the obligations of issuing and maintaining certification documentation and the obtaining, verification and maintaining of USI numbers in line with the requirements of the National VET Regulator, i.e. the QCAA as delegate for ASQA as outlined in the Australian Quality Framework (AQF). Our Lady s College will assist you to apply, or apply on your behalf for a Unique Student Identifier and request the Student Identifiers Registrar to verify USI numbers. USI s must be verified prior to the first SDCS date. Medicare cards or passports are generally used as proof of identity. USI number First name Last name Date of birth needs to be provided to your teacher and proof of issue or verification is kept as Student Services by Mrs Sharp and on the AQF Qualifications Issued Register. Our Lady s College will issue, maintain and accept AQF certification documentation for you and will ensure that it is issued within 30 calendar days of you being assessed as meeting the requirements of the program (if you have provided a verified USI). A register of Certification documents (AQF Qualification Issued Register) issued will be maintained 9

10 for a period of 30 years to enable replacement certification documentation to be issued if necessary, All certification documentation will meet the requirements of the Standards of Schedule 5 of the Standards: -the-standards-for-registeredtrainingorganisations-2015/appendices/appendix-2/appendix-2.html Reissuing of Certification The RTO maintains a AQF Qualification Issued Register. This allows you to request a reissue of your documentation at a later date. The RTO ensures that this is stored in an accessible format both electronic and hard copy records are kept securely. Certification Procedures To avoid possible delays in issuing certification, Our Lady s College has processes in place to verify your Unique Student Identifier (USI) well in advance of when certification is expected to be issued. USI procedure will be explained to students in the first class of the year or semester. The USI is expected to be verified by the first SDCS date. For more information go to Credit Transfer Procedure Credit transfer means that you have provided evidence to the RTO Manager either by a Statement of Attainment or Record of Results from a qualification that you may have already been deemed competent for the same unit. Our Lady s College will recognise all qualifications issued by any other RTO. This will mainly occur when you are undertaking a Traineeship as part of your casual employment. The College will seek verification of the certifications from the relevant RTO if necessary. Recognition of Qualifications for credit transfer In your VET class of the year or the first class for new students, as part of the VET student induction process, the teacher shall make you aware that any existing qualifications you possess will be recognised by the College. Trainers and assessors/teachers will remind you of this policy at the beginning of each new term. 10

11 RECOGNITION OF PRIOR LEARNING POLICY Our Lady s College ensures training and assessment is developed in consultation with industry and will be validated through the internal review procedures and validation. These strategies will reflect the requirements of the relevant Training Package and enable each student to meet the requirements. The school has access to the staff, facilities, equipment, training and assessment materials required to provide the training and/or assessment services within its scope of registration and scale of operations, to accommodate client numbers, client needs, delivery methods and assessment requirements. Our Lady s College ensures that training and assessment strategies and practices are consistent with the requirements of training packages and VET accredited course and enable each student to meet the requirements. The amount of training provided to each student considers: The existing skills, knowledge and the experience of the students The mode of delivery The number of units being delivered if only part of a qualification is delivered The RTO Manager ensures that the Training and Assessment Strategies for the cohort meet all requirements of the relevant training packages and accredited courses. In liaison with the Middle Leader Inclusive Education educational and support services are provided for the cohort. It will be ensured that all accessible learning resources are provided to students to meet unit requirements. Facilities and equipment will be adequate to accommodate and support the number of students and meet the training package requirements. Recognition of prior learning (RPL) is the process used to assess individuals existing level of knowledge and skills against individual or multiple units of competencies. Students are provided with the College s RPL policy prior to enrolment in SDCS. They are made aware of the RPL application form. As part of their student induction, the process and types of evidence that can be used to support RPL applications is provided to them. RPL applications will only be considered if the College s RPL application form is used. RPL applications must be submitted to the trainer of the qualification in the first instance. 11

12 Assessment Procedure In developing the assessment (including RPL) for each qualification, the College will ensure: compliance with the assessment guidelines from the relevant Training Package or accredited course assessment leads to a qualification or statement of attainment under the Australian Qualifications Framework (AQF) assessment complies with the principles of competency based assessment ( i.e. assessment is valid, reliable, flexible and fair) and informs the student of the context and purpose of the assessment the rules of evidence (valid, sufficient, current and authentic) guide the collection of evidence to support the principles of validity and reliability. there is a focus on the application of knowledge and skills to the standard expected in the workplace, including skills for managing work tasks, contingencies and the job environment (e.g. dress, communicating with supervisors, etc.) timely and appropriate feedback is given to students assessment complies with the Colleges access and equity policy. Student Selection, Enrolment and Induction Procedure Student Selection and Enrolment Procedures Our Lady s College is inclusive of all students regardless of sex, race, impairment, or any other factor. Enrolment at Our Lady s College is processed through the College office. The Senior Education and Training (SET) Plan form is part of the SET Plan procedure in Year 10 and are managed by the Deputy Principal. VET STUDENT INDUCTION PROCEDURES Each subject area is responsible for student induction. The college will provide student information and induction to each student before enrolment on Student Data Capture System (SDCS) for a training course. Students will receive the VET Student Handbook which outlines the following information: VQF reference, policy statement and responsibilities the VET Quality Framework (VQF) course information, including content and vocation outcomes fees and charges, including refund policy and exemptions (where applicable) 12

13 provision for language, literacy and numeracy assistance student support, welfare and guidance services flexible learning and assessment procedures RTO complaints and appeals procedures disciplinary procedures staff responsibilities for access and equity recognition of prior learning (RPL) credit transfer recognition of AQF qualifications and statements issued by other RTOs significant Legislation access to records course outlines and pathways All students have access to reassessment on appeal. RPL Procedure Students with an application for RPL have access to the following procedures: The Our Lady s College RPL application form must be used. All applications for RPL go to the trainer of the qualification in the first instance. Students will need to provide sufficient documented evidence to support their claim for recognition to their teacher e.g. resume, certificates, photos, references from supervisors, performance reviews or job descriptions. The RPL and its outcome will be recorded in writing in the RPL register. Trainers and assessors dealing with the RPL application will provide feedback throughout the process to the student. The trainer responsible for the delivery of the qualification will review the evidence provided by the student and give a written and verbal response (within 10 days of receipt of the evidence) to the student regarding whether the evidence is suitable for RPL. The teacher handling the RPL application will develop and assess any alternative methods of assessment required as a result of an RPL application. The student may be asked to complete practical demonstrations of their skills to support their application for RPL. Assessment methods should be fair and flexible and reflective of assessment tasks delivered as part of the training and assessment strategy. The trainer will update the student records if RPL is granted, following consultation with the RTO Manager. The student will be made aware of any gaps in training as a result of the review of their application evidence. The student will be also made aware of the appeals procedure if they are not satisfied with the decision on their RPL application. 13

14 RPL Appeal Procedure A student dissatisfied with the response to the RPL application may initiate an appeal. 1. The Our Lady s College RPL appeal form must be used. 2. All RPL appeal applications are go to the RTO Manager. 3. The RTO Manager will request from the VET teacher the original RPL application, including the documented evidence that supported the student s initial claim. 4. The RPL appeal and its outcome will be recorded in writing in the RPL register. The RTO Manager will provide feedback throughout the appeal process to the student. 5. The RTO Manager will make arrangements for the student s application to be reassessed for RPL by another subject matter expert (VET Trainer and Assessor) NOT involved in the original assessment. 6. The appeal review will be conducted within 15 days of receipt of the RPL appeal form. 7. The RTO Manager will forward the original RPL application and the findings of the re assessment to the Principal to make the final decision. 8. The outcome of the RPL appeal will be made available to the student. Our Lady s College recognises AQF qualifications and statements of attainment issued by any other RTO and has a separate policy and procedure regarding the credit transfer process for this, as outlined in the Recognition of Qualifications Issued by Other RTOs Policy COMPLAINTS AND APPEALS POLICY AND PROCEDURE Our Lady s College, as an RTO, has a complaints and appeals policy specific to its RTO operations. A complaint can be made to the school RTO regarding the conduct of the: the school RTO, its trainers, assessors or other school RTO staff students of the RTO any third parties providing services on behalf of the school RTO (if relevant). An appeal can be made to Our Lady s College to request a review of a decision, including assessment decisions. Appeals should be made to the trainer/assessor in the first instance, but can also be made to Heads of Department of the RTO Manager. Our Lady s College will ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaints and appeals process. Any staff member can receive a complaint or appeal. Where possible, complaints are resolved immediately. 1. All complaints and appeals are heard and resolved within 60 calendar days of receipt. 14

15 If Our Lady s College considers that more than 60 calendar days are required to process and finalise the complaint or appeal, the complainant or appellant will be informed of the reasons for the extended timeframe in writing and will be regularly updated on the progress of the matter. 2. Our Lady s College will maintain a secure Complaints and Appeals Register, documenting all complaints and appeals received, as well as actions taken and decisions made. 3. Our Lady s College will undertake continuous improvement processes that includes reviewing both the details in the Complaints and Appeals Register, and the complaints and appeals policy and procedures, and taking appropriate corrective action to eliminate or mitigate the likelihood of the same problems occurring again. 4. Irrespective of how they are received, all complaints and appeals are responded to as soon as practicable. Procedures 1. If a complaint relates to a report about harm or safety, refer the College will follow our Student Protection procedures. 2. On receipt of a verbal complaint: - The RTO will resolve the complaint if possible, documenting the complaint, its cause, actions taken and decisions made in the secure Complaints and Appeals Register. - If the complaint cannot be promptly and simply resolved, an appropriate staff member will deal with the complaint, but a written record of the complaint is required. 3. To put a complaint/appeal in writing you can do this yourself or use the relevant document may be used. It is available at the end of this booklet or on the website - The RTO may use the support of a third party in progressing the complaint/appeal - can make a written record for complainant to sign. - In this case It will be noted whether the complainant/appellant wants the support of a third party it will be ensured that the complainant signs and dates the form the person will identify themselves, and their role within the school RTO 15

16 all parties will sign and date the form. 4. On receipt of a written complaint/appeal: - if the complaint/appeal is not in relation to the RTO Manager forward it to the RTO Manager enter it into the secure Complaints and Appeals Register. - if the complaint is in relation to the RTO Manager forward it to the Deputy Principal responsible for the Senior School enter it into a separate secure Complaints and Appeals Register, which is kept separate from the main Register. - The RTO will send a prompt written acknowledgement to the complainant from either the RTO Manager or the Deputy Principal responsible for the Senior School, as appropriate. - To resolve the complaint/appeal, the RTO Manager and/or Deputy Principal: discuss the issue/s with the staff member to whom the complaint/appeal was made give the complainant/appellant an opportunity to present their case (they may be accompanied by other people as support or as representation) give the relevant staff member, third party or student (as applicable) an opportunity to present their case. They also may be accompanied by other people as support or as representation. if necessary, convene an independent panel, the Complaints and Appeals Committee, to hear the complaint/appeal. The committee must not have had previous involvement with the complaint/appeal, and must include: a representative of the Principal one or more representative/s of the teaching staff an independent person. deal with the issue/s communicate the outcome/decision to all parties in writing within 60 days of receipt of the complaint/appeal document the complaint/appeal including the cause, actions taken and decisions made in the appropriate secure Complaints and Appeals Register. 16

17 5. If the complaint/appeal is not finalised within 60 calendar days of its receipt, inform the complainant/appellant of the reasons in writing and regularly update them on the progress of the matter. 6. If the procedures fail to resolve the issue/s, the complainant/appellant may have the outcome reviewed (on request) by an appropriate party independent of the RTO. 7. If the complainant is still not satisfied, the Principal will refer them to the QCAA website for further information about making complaints ( 8. The school RTO will undertake a continuous improvement process that includes: reviewing the details in the Complaints and Appeals Register reviewing the complaints and appeals policy and procedures taking appropriate corrective action to eliminate or mitigate the likelihood of the same problems occurring again. If the processes fail to resolve the complaint or appeal, a review by an independent party will be provided if requested. Our Lady s College is committed to completing the outlined training and assessment once students have started study in their chosen qualifications or courses from the course start date (including delivery by a third party on the school RTO s behalf). Students who enter the course after the start date will have a negotiated package of units that will lead to a statement of attainment. In the event that Our Lady s College is unable to complete delivery of training, we will, if possible, arrange for agreed training and assessment to be completed through another RTO (fees may be incurred). Prior to the transfer to another RTO, affected students will be formally notified of the arrangements, and an agreement to those arrangements, including any refund of fees, will be obtained. If transfer is not possible, the College will gain a written agreement for a subject/course transfer from you and your parent. 17

18 COURSE INFORMATION ICT10115 Certificate I in Information, Digital Media and Technology Subject Type Course Length Reasons to Study the Subject: Vocational Education and Training competency based training and assessment 6 months Current Release 2 This qualification first released with ICA11 Information and Communications Technology Training Package Version 2.0. Updated elective unit to most current version. Release 1 This qualification first released with ICA11 Information and Communications Technology Training Package Version 1.0. This qualification provides the skills and knowledge for individuals to safely perform foundation digital literacy tasks using a personal computer and a range of software applications and digital devices. This qualification provides foundation digital literacy skills to support a wide range of varying industry occupations. This is an entry level qualification. LEARNING AND ASSESSMENT A range of teaching/learning strategies will be used to deliver the competencies. These include: Practical tasks / experience Hands-on activities involving customer service Activities Learning projects Evidence contributing towards competency will be collected throughout the program. This process allows a student s competency to be assessed in a holistic approach that integrates a range of competencies. Elective units are subject to change prior to the commencement of the current school year. This is to ensure alignment to current industry practices is at its optimum Packaging Rules Total number of units = 6 4 core units plus 2 elective units The elective units consist of: Up to 2 from the elective units listed above Up to 1 from elsewhere in the ICT Information and Communications 18

19 ICTICT101 ICTICT102 ICTICT103 ICTICT104 ICTICT105 ICTICT106 Technology Training Package or any other Training Package or accredited course at Certificate I or II level. Current units being delivered Operate a personal computer This unit describes the skills and knowledge required to operate a personal computer in a home or small office environment. Operate word-processing applications This unit describes the skills and knowledge required to operate word-processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels. Use, communicate and search securely on the internet This unit describes the skills and knowledge required to connect to the internet, securely send and receive s, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites. Use digital devices This unit describes the skills and knowledge required to use a range of digital devices, such as digital camera, video camera, or personal PDA. Operate spreadsheet applications This unit describes the skills and knowledge required to use spreadsheet applications, including spreadsheets, formatting data, incorporating charts and objects, and printing spreadsheets. Operate presentation packages This unit describes the skills and knowledge required to perform basic tasks using a presentation application package, and includes creating, formatting and adding effects to presentations. Course Information SIT20213 Certificate II in Hospitality Subject Type Course Length Reasons to Study the Subject: Vocational Education and Training competency based training and assessment Release 1 current, supersedes and is equivalent to SIT20217 and SIT It is superseded by and equivalent to SIT Training package that includes this qualification is SIT12 Tourism, Travel and Hospitality Training Package. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive 19

20 tasks using practical skills and basic industry knowledge. They work under direct supervision. Possible job titles include: bar attendant bottle shop attendant café attendant catering assistant food and beverage attendant front office assistant gaming attendant porter room attendant LICENSING, REGULATORY INFORMATION No licensing, legislative regulatory or certification requirements apply to this qualification at this time. There are not entry requirements for this qualification. Elective units are subject to change prior to the commencement of the current school year. This is to ensure alignment to current industry practices is at its optimum Packaging Rules BSBWOR203B SITHIND201 SITHIND202 Total number of units = 12 6 core units 6 elective units, consisting of: - 1 unit from Group A - 3 units from Group B - 2 units from Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course. Core units being delivered Work effectively with others This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. Source and use information on the hospitality industry This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry. Use hospitality skills effectively This unit describes the skills and knowledge required to connect to the internet, securely send and receive s, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites. 20

21 SITXCOM201 Show social and cultural sensitivity This unit describes the performance outcome, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstanding. SITXCCS202 SITXWHS101 SITXFSA101 Interact with customers This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers and cover a range of customer service enquiries including routine customer problems.. Participate in safe work practices This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into all workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety management practices. Elective units being delivered Use hygienic practices for food safety This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause foodborne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards. SITHFAB203 SITHFAB204 SITHFAB206 SITHCCC102 Prepare and serve non-alcoholic beverages This unit describes the performance outcomes, skills and knowledge required to prepare and serve a range of teas, non- espresso coffees and other non- alcoholic beverages. It requires the ability to select ingredients and equipment and to use a range of methods to make and present drinks. It does not include making espresso coffee beverages which is covered in SITHFAB204 Prepare and serve espresso coffee. Prepare and serve espresso coffee This unit describes the performance outcomes, skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines. It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines. Complex repairs of equipment would be referred to specialist service technicians. Preparation of coffee beverages using other methods is covered in SITHFAB203 Prepare and serve non- alcoholic beverages. Serve food and beverage This unit describes the performance outcomes, skills and knowledge required to serve food and beverage to customers in a casual dining setting. It covers fundamental technical skills required to prepare the outlet for the service period, interact with customers to take orders, serve and clear food and beverage and to complete end of service tasks. Higher order service techniques, required by senior food and beverage attendants, are covered by the unit SITHFAB307 Provide table service of food and beverage. Prepare simple dishes This unit describes the performance outcomes, skills and knowledge required to 21

22 SITHCCC103 prepare and present a limited range of simple menu items following standard recipes. While some cooking may be involved, there is no requirement to use the full range of basic cookery methods. Prepare sandwiches This unit describes the performance outcomes, skills and knowledge required to prepare and present a variety of sandwiches in a commercial kitchen or catering operation. Work Experience is required for this course This can be organised during school holiday periods by School Community Industry Partnership Services (SCIPS) on behalf of the College. Work experience will be organised in compliance with the Education (Work Experience) Act The cost of this is $50 to cover Public Liability insurance. This is correct at time of publication but may be subject to change. No student will be denied the opportunity to participate in work placement on economic grounds. Please contact the RTO Manager Ms Paula Geraghty who will discuss this with you. TRANSITION OF TRAINING PRODUCTS Subject to Clause 1.27 of the Standards for Registered Training Organisations (RTO s) 2015 and unless otherwise approved by the VET Regulator, Our Lady s College ensures that a. Where a training product on our scope of registration is superseded, all learners training and assessment is completed and the relevant AQF certification documentation is issued or learners are transferred into its replacement, within a period of one year from the date of the replacement training product was released on the National Register. b. Where an AQF qualification is no longer current and has not been superseded, all learners training and assessment is completed and the relevant AQF certification documentation issued within a period of two years from the date of AQF qualification was removed or deleted from the National Register. c. Where a skill set, unit of competency, accredited short course or module is no longer current and has not been superseded, all learners training and assessment is completed and the relevant AQF certification documentation issued within a period of one year from 22

23 the date of the skill set, unit of competency, accredited short course or module was removed or deleted from the National Register; and d. A new learner does not commence training and assessment in a training product that has been removed or deleted from the National Register. Clause 1.27 states that the requirements specified in Clause 1.26 (a) does not apply where a training package requires the delivery of a superseded unit of competency. 23

24 COMPLAINTS AND APPEALS FORMS Our Lady s College RTO Complaints Form Attention: Name Date Type of complaint The issue 24

25 Documents attached Signature Date Signature Date RTO use only Date received Date entered into register RTO Manager 25

26 Our Lady s College RTO Appeals Form Appeals Detail This is an appeal for the final result of this unit This is an appeal for the result of this assessment I have attempted to but have been unable to organise a discussion of this matter with the relevant staff member prior to lodging this appeal (provide evidence of your efforts to contact staff) I have had a discussion with (insert Trainers/Assessors Name) on this matter but it has not been resolved to my satisfaction Please list the unit/s of competency this appeal relates to below: Unit Unit Name Code Unit Unit Name Code Unit Unit Name Code if additional space is required please attach Summary of appeals application if additional space is required please attach Summary of events to this point 26

27 Information relevant to your appeal Identify the reasons for the assessment being incorrect Signature Date Signature Date RTO use only Date received Date entered into register RTO Manager 27

28 RECOGNITION OF PRIOR LEARNING APPLICATION FORM SURNAME GIVEN NAME DATE OF BIRTH USI NUMBER COURSE Our Lady s College is a Registered Training Organisation and recognises the Australian Quality Framework qualifications and Statements of Attainments issued by another Registered Training Organisation. UNITS OF COMPETENCY FOR RPL / CREDIT Unit completed at another RTO Our Lady s College unit for which RPL / Credit is sought Unit Code Institution Unit Code Institution Work Experience / Employment Employer Duties performed Contact Person Telephone no Dates of employment Other information relevant to application 28

29 Evidence to be submitted with application I hereby declare that the information I have entered on this form is true and correct. Signatures Assessors Name Assessors Signature Date Student s Signature RPL granted RPL denied More information required Date received Date processed Notification to student 29