Meet Harjit Pal Bajwa of Fortis Hospital, Mohali, the first nurse to join Fortis Healthcare

Transcription

1 May 2016 Vol. 4 Issue 2 Meet Harjit Pal Bajwa of Fortis Hospital, Mohali, the first nurse to join Fortis Healthcare Also read on page 8: Nurse Deepti Surve of Fortis S. L. Raheja sets a golden example by saving three lives, even after her death.

2 STARTING POINT Message from the Chief Executive Officer My Dear Fortisians, I would like to begin by saluting all of our wonderful nurses in all of our hospitals. As we do every year, we celebrated International Nurses Day across Fortis on May 12, which coincides with the birth anniversary of the legendary Florence Nightingale. The day reminds us of the great personal sacrifices that nurses have to undergo every day while discharging their professional duties. Nursing excellence is an important offering that differentiates us from other healthcare organisations. At Fortis, we have a high degree of commitment to all of our nurses and we value what they do every day. In turn, it is our responsibility to ensure that we are providing the best possible environment for them. To that end, we have taken several steps. These include making significant alterations to the Nursing Hostels so that our nurses can live in healthy and cheerful surroundings and stay positively energised. We are also investing significantly in their training and development, so that our nurses can stay abreast of the latest developments in their chosen field. Nursing is not really a profession. It is at best a calling that only a chosen few angels are allowed to practise. Nursing calls for immense compassion and commitment and it is so heart-warming to see our nurses in action at all our facilities, every day and night. On behalf of the Fortis leadership, I would like to thank each one of our nurses for their contribution in making Fortis a preferred destination for our patients. Thank you all for your hard work, perseverance and dedication to the Fortis cause of saving and enriching lives. Warm regards, Bhavdeep Singh IN THIS ISSUE New Beginnings & Launches Fortis La Femme and Breast Milk Foundation launch Amaara, the first pasteurised Human Milk Bank in Delhi Fortis Family Clinics launched in Kamothe, Murbad and Thane in Maharashtra Fortis Hospital, Ludhiana, launches Patient Information Centre in Jammu Project One Fortis Update: Clinical HIS, Electronic Medical Records to enhance patient experience across the network Clinical Excellence Iraqi patient with rare genetic disorder undergoes 7-hour complex corrective surgery at Fortis Memorial, Gurgaon 7-year-old girl s hand reconstructed at Fortis Hospital, Noida, after a ghastly accident Two complex paediatric urology cases treated successfully in Mauritius for the first time at Fortis Clinique Darné Infant born without nasal passages undergoes complex surgery at Fortis Hiranandani Hospital, Vashi Special Feature Hospital Experience Program Events Globally renowned surgeon, Prof Joel Leroy, inaugurates Colorectal Clinic at Fortis Malar Hospital World Liver Day celebrated at Fortis Hospital, Noida Fortis Hospital, BG Road, Bengaluru, celebrates Antimicrobial Awareness Week Training programme for Clinical Research Coordinators, Propel, held at Fortis Escorts, New Delhi Paediatric Cardiac Critical Care Nursing Fellowship Course announced at Fortis Hospital, Mulund, Mumbai Fortis, Mohali, celebrates Global Hand Hygiene Day with awareness-raising relay Fortis Hospital, BG Road, Bengaluru, celebrates Mother s Day Gurgaon Police felicitated for seamless support during organ transplants Learning & Development Update Learning & Development delivers over 72,000 hours of training in FY15-16 Training of Trainer capability development programme highlights the evolving role of a Fortis Trainer Sales Managers undergo Accelerating Sales Performance training Conversation Meet Sister Harjit Pal Bajwa of Fortis Hospital, Mohali, the first nurse to join Fortis Healthcare A Little Extra Care Nurse Deepti Surve of Fortis S. L. Raheja sets a golden example by saving three lives, even after her death Four young beneficiaries undergo free complex heart valve replacement at Fortis Memorial, Gurgaon Fortis Hospital, Noida, joins hands with the Traffic Police to facilitate a jam free commute during peak hours Fortis Hospital, Mohali, gives gift of life to children from Africa under the Rotary Heartline Project Visually impaired children showcase their musical talent at event organised by Fortis, Ludhiana Awards & Accolades Fortis Hiranandani Hospital, Vashi, wins four Golden Globe Tiger awards Fortis, CG Road, Bengaluru, bags NABH Safe - I Certification for providing quality services and safe environment to staff and patients Study conducted by Prof Upendra Kaul and team published in JAMA Article penned by Dr Sasikumar S. of Fortis Malar published in the Indian Journal of Nephrology Delhi Gynaecologist Forum felicitates Professor Dr Sanjivni Khanna, Director and Head, Department of Obstetrics and Gynaecology, Fortis Hospital, Shalimar Bagh Trivia Test Your IQ May 2016 Split a side Have a laugh! Photo Feature Fortis celebrates International Nurses Day with great fanfare Living Our Values Awards Go to page 7 for Sister Harjit Pal Bajwa s story

3 NEW BEGINNINGS & LAUNCHES Fortis La Femme and Breast Milk Foundation launch Amaara, the first pasteurised Human Milk Bank in Delhi Fortis La Femme, a specialised hospital for women and newborns, in collaboration with the Breast Milk Foundation (BMF), a non-profit organisation, launched the first Pasteurised Human Milk Bank, Amaara in Delhi-NCR. This non-profit centre recognises that breast milk is the best nutritional food source for infants and should be made available to babies deprived of their mother s milk. A public milk bank, it will be available to all mothers who need it. Only 14 such banks exist in India as per the Indian Academy of Paediatrics. At the Amaara Milk Bank in Fortis La Femme, milk once donated will be tested, pasteurised and frozen for a period of six months. (R-L): Dr Ankit Srivastava, Director, BMF; Dr Raghuram Mallaiah, Director, Neonatology, Fortis La Femme and Mr Bhavdeep Singh, CEO, Fortis Healthcare, along with a donor and parents of recipients Fortis Family Clinics launched in Kamothe, Murbad and Thane in Maharashtra Dr Sameer Kulkarni, Facility Director, Fortis Hospital, Kalyan, inaugurating the Fortis Family Clinic at Murbad Three Fortis hospitals in the West region Fortis Hiranandani Hospital, Vashi, Fortis Hospital, Kalyan, and Fortis Hospital, Mulund are supporting an outreach healthcare initiative in the form of Fortis Family Clinics at Kamothe, Murbad and Thane, respectively. The clinics will provide residents access to specialist doctors and those in need of advanced intervention will be moved to Fortis hospitals. Dr Bipin Chevale, Facility Director, Fortis Hospital, Vashi, Dr Sameer Kulkarni, Facility Director, Fortis Hospital, Kalyan, and Dr S. Narayani, Zonal Director, Fortis Hospital, Mulund, inaugurated the clinics which will offer consultations in Interventional Cardiology, Gynaecology, Orthopaedics and Nephrology, among others. Fortis Hospital, Ludhiana, launches Patient Information Centre in Jammu Fortis Hospital, Ludhiana, in association with Healthline Multispecialty Clinic, has launched its first Patient Information Centre at Jammu. The centre assists patients in online booking of appointments, handles enquiries on admissions/packages related to day-care procedures, surgeries and preventive health check-ups. The Information Centre will be most convenient for patients in Jammu and adjoining areas. The launch event was attended by the hospital's senior management and clinicians, including Dr V.K. Sharma Director, CTVS, and Dr Munish Sharma, Consultant CTVS. Mr Vivan Singh Gill, Facility Director, Fortis Hospital, Ludhiana, announcing the launch. Also seen in the picture is Dr V.K. Sharma Director, CTVS Project Update: Clinical HIS, Electronic Medical Records to enhance patient experience across the network The healthcare industry is embracing Information and Communication Technology (ICT) making healthcare delivery safer, more efficient, measurable, comparable and cost-effective. While Hospital Information Systems (HIS) are being implemented for billing and other non-clinical transactions, their application for core medical use is still limited. At Fortis, this is poised to change as we prepare to design and implement ONE FORTIS to establish the Electronic Medical Records (EMR). Inclusion of EMR and Computerised Physician Ordered Entry (CPOE) is set to change the clinical practice at Fortis by fostering Clinical Excellence, Patient Safety, efficiency, and our core value of patient centricity. Standardisation of customer experience will made possible through the enterprise-wide unique ID generation, archiving of digital health information, automation of processes, standardised data collection and seamless data flow across functions with portability of information across the network. This will reduce time spent on manual and repetitive tasks, ensure data reliability, enable timely decision making, and foster operational and clinical excellence through research and analytics. Complementary measures like introduction of barcode technology (to ensure correct patient identification for medicine administration, sample collection, etc.), seamless integration with Lab and Diagnostics, apart from smart devices, is set to transform patient and staff experience at Fortis. 01

4 CLINICAL EXCELLENCE Iraqi patient with rare genetic disorder undergoes 7-hour complex corrective surgery at Fortis Memorial, Gurgaon A team led by Dr Sanjay Gogoi, Director, Urology and Renal Transplant, Fortis Memorial Research Institute (FMRI), Gurgaon, gave a new lease of life to a 27-year-old Iraqi woman by treating her for a rare genetic condition that causes the duplication of several internal organs. She had two urinary bladders, two urethras, two uteruses, two vaginas and two small and large intestines. One of the colons opened between the vaginas, resulting in faecal incontinence. Only 30 such cases of Caudal Duplication Syndrome, have been reported worldwide so far. The disorder results in partial or complete duplication of the spine and some other caudal structures such as urogenital and gastrointestinal tracts. The patient had previously visited several hospitals in Turkey and Germany, but was refused treatment due to high risks. Dr Sanjay Gogoi, Director, Urology and Renal Transplant, Fortis Memorial Research Institute (FMRI), Gurgaon 7-year-old girl s hand reconstructed at Fortis Hospital, Noida, after a ghastly accident (L-R): Mr Gagan Sehgal, Zonal Director - Fortis Hospital, Noida, Dr Abhishek Sharma, Chief Hand and Reconstructive Microsurgeon - Orthopaedics and Joints Replacements, along with the 7-year-old girl and her family members A surgical team led by Dr Atul Mishra, Additional Director - Orthopaedics, and Dr Abhishek Sharma, Chief Hand and Reconstructive Microsurgeon - Orthopaedics and Joints Replacements, Fortis, Noida, performed a challenging and complex hand surgery on a 7-year-old girl from Aligarh whose left hand was severed by a fodder cutting machine. After first aid at a local hospital, the child was rushed to Fortis Hospital, Noida. The challenge for the doctors lay in reconstructing the patient s hand as it demanded the highest level of skill and expertise in re-joining the tiny arteries, veins, nerves and tendons. After struggling for almost 12 hours, the doctors were able to re-attach the nearly severed hand successfully. Two complex paediatric urology cases treated successfully in Mauritius for the first time at Fortis Clinique Darné Dr Kevin Teerovengadum, Paediatric Surgeon at Fortis Clinique Darné, performed two complex paediatric urological procedures for the first time in Mauritius. The first was on the urethra posterior valve of a 40-day-old baby weighing only 3 kgs. The condition is characterised by a congenital irregularity of the canal transferring urine from the bladder to outside the body. The doctor carried out a vesicostomy to unblock the canal. The patient spent only 2 days at the facility after the surgery and recovered rapidly. The second innovative surgery was carried out on a six-year old girl diagnosed with vesicoureteral reflux. It is an abnormality wherein urine returns to the kidneys, causing urinary infections. The complex surgery usually requires a prolonged hospital stay. However, the doctor used a minimally invasive endoscopic technique. The surgery lasted for half an hour and the patient returned home on the same day. Dr Kevin Teerovengadum, Paediatric Surgeon, Fortis Clinique Darné Infant born without nasal passages undergoes complex surgery at Fortis Hiranandani Hospital, Vashi Dr K.P. Morwani, ENT Surgeon, Fortis Hospital, Vashi A baby suffering from Bilateral Congenital Choanal Atresia, a condition in which the nasal airways are blocked by tissue and bones, was successfully treated at Fortis Hiranandani Hospital, Vashi. The lack of nasal passages meant that the child could not breathe or feed as babies do not know how to breathe from the mouth for the first three months. Hence feeding meant asphyxiation. A team led by Dr K.P. Morwani, Consultant ENT Surgeon, conducted the corrective surgery. The doctors opened the nasal passages by using a one millimetre drill to remove the tissue and bones that were blocking the passages. On restoring the airways, the doctors inserted nasal stents into the baby s nostrils to keep them open to allow breathing and healing. The stents were removed three weeks later and the baby was able to breathe and feed normally. 02

5 SPECIAL FEATURE Hospital Experience Program As part of our quest to become a purpose-led organisation, the Learning & Development Team has launched the Hospital Experience Program (HEP) to help Support Office employees gain hands-on understanding of how our hospitals operate. HEP is a five-day structured programme and aims to foster a sense of partnership amongst the Support Office staff and the Units, to enable them to work together and deliver a superior patient experience. The insights gained from HEP will enable the Support Office staff to better serve our hospitals and patients. Since its launch in February 2016, 33 employees have attended the training. The programme has garnered an extremely positive feedback score of 3.8 out of 4. Participants have unequivocally expressed their appreciation and respect for our unit staff, and have been touched by their dedication, diligence and hard work. HEP is a learner-led, experiential program that provides participants a ringside view of the daily activities of a hospital. All Support Office employees without any prior hospital experience are expected to undergo the training by December Participant Feedback Complete change of outlook towards hospital operation team who are actually in a war zone, working 24X7 - Stutee Premi, AGM - Business Development, trained at Fortis Memorial Research Institute, Gurgaon It was a great experience. Nursing teams and the people are very enthusiastic and passionate - Vaishali Bahal, DM - Audit & Risk, trained at Fortis Escorts Heart Institute, Okhla Respect for the Unit team, especially the Nursing team - Subhendu Dey, DGM - Audit & Risk, underwent training at Fortis Hospital, Shalimar Bagh Feedback from a Unit The initiative will definitely improve bonding, understanding and provide lots of learning for both Unit and Support Office - Somesh Mittal, Zonal Director, FEHI Sudha Jhijaria with Dr Nutan Panda OT Incharge, Fortis Shalimar Bagh Subhendu Dey with F&B Head Mr Richard Thomas & F&B Team at Fortis Shalimar Bagh Keshav Salaria & Samir Paul with Dr Somesh Mittal ZD FEHI,Okhla Jessy John with Neena Goyal, Head House Keeping, FEHI Okhla Hospital Experience Program Wall at 3 rd Floor, Support Office, Gurgaon 03

6 EVENTS Globally renowned surgeon, Prof Joel Leroy, inaugurates Colorectal Clinic at Fortis Malar Hospital Fortis Malar Hospital has launched a Comprehensive Colorectal Clinic at the hospital premises. The clinic was inaugurated by Prof Joel Leroy, IRCAD, France, and Dr C Palanivelu, of GEM Hospitals & Research Centre, Coimbatore. Prof Leroy, a world renowned Colorectal Surgeon with decades of experience, also conducted a live surgery workshop. He performed two colorectal surgeries to impart knowledge to practicing surgeons and post graduates in the country. Over 150 surgeons and post graduates participated in the workshop from across India. Mr P Raghunath, Facility Director, Fortis Malar, Dr Mohan Rao Senior Consultant Minimal Access Surgery, Dr Deepak Subramanian, Consultant Minimal Access & Bariatric Surgery, Dr C. Palanivelu, GEM Hospitals & Research Centre, Coimbatore, and Prof Joel Leroy, IRCAD, France, during the inauguration World Liver Day celebrated at Fortis Hospital, Noida Fortis Hospital, Noida, celebrated World Liver Day with an interactive session by Dr Ajay Bhalla, Additional Director, Department of Gastroenterology, and Dr Vivek Vij, Director, Department of Liver Transplant. The doctors delivered health awareness talks on medical and surgical aspects of liver care. Over 75 patients who have emerged victorious from liver problems attended the session. Complimentary screening for Hepatitis B & C was also organised for all the attendees. Dr Ajay Bhalla, Additional Director, Dept of Gastroenterology Dr Vivek Vij, Director, Dept of Liver Transplant, delivering a talk Fortis Hospital, BG Road, Bengaluru, celebrates Antimicrobial Awareness Week A panel discussion in progress The departments of Microbiology and Clinical Pharmacy along with the AMS working group of Clinicians, Medical Administration and Quality, organised the Antimicrobial Awareness Week based on the theme, Avoid Antimicrobial Abuse. Dr Sukanya Rengaswamy, Consultant Microbiologist, Infection Control Officer and AMS Convenor, along with Mr Chakrapani, Ms Ancy, Ms Frency and Mr Jishan, clinical pharmacists, held several interactive discussions with the doctors and clinicians on the use of antimicrobial agents in current medical practice. A panel discussion was also convened by Dr Rengaswami along with Dr Murali Chakravarthy, Chairman AMS WG and HIPAC; Dr Vivek Anand Padegal, Consultant - Pulmonology; Dr Ullas Gopal Krishna, Consultant - Critical Care; Dr Padmakumar, Head - Critical Care; Dr Sheela Chakavarthy, Consultant - Internal Medicine and Dr Sudha Menon, Consultant - Internal Medicine, as panelists. 04

7 Training programme for Clinical Research Coordinators, Propel, held at Fortis Escorts, New Delhi The Academics and Research Department s training programme, Propel, aimed at building long-term relationships with clinicians, patients, sponsors and other stake-holders was held at Fortis Escorts Heart Institute. The key message was that Clinical Research Coordinators (CRCs) play a key role in clinical research and they should transform themselves into trusted advisors of patients, clinicians and sponsors with a focus on patient retention and not merely enrolments. CRCs from all locations participated via webcast. Prof Upendra Kaul, Dean and HOD - Academics and Research Department, with the participants Dean and Head of the Department, Prof Upendra Kaul, delivered the opening and closing notes. Besides his active involvement in the work simulations, he shared powerful examples from his own journey as a trusted advisor during his three decade long career. Paediatric Cardiac Critical Care Nursing Fellowship Course announced at Fortis Hospital, Mulund, Mumbai The programme being launched In an attempt to elevate and step up nursing excellence, the Nursing Team at Fortis Hospital, Mulund, Mumbai, has launched the Paediatric Cardiac Critical Care Nursing Fellowship. It is a one-year course, being offered for the first time in Mumbai. The event was supported by Mr Michael Moorhead, Chief Nursing Officer, Fortis Healthcare, Dr Vijay Agarwal, Head - Paediatric Cardiac Surgery, Dr Swati Garekar, Consultant - Paediatric Cardiologist, Ms Roselind Mathews, Regional Nursing Head - Region SW, and Ms Minimole Varghese, Chief Nursing Officer Mulund. Fortis, Mohali, celebrates Global Hand Hygiene Day with awareness-raising relay On the occasion of Global Hand Hygiene Day, Fortis Hospital, Mohali, organised an innovative hand hygiene relay at the facility. The event saw a bottle of hand-rub being carried by a relay team of Fortisians across the facility covering all floors, wards and intensive care units. The hand-rub, which doubled up as a baton was called Bubbly Sultan. It was received in each area by the unit in-charge and was then passed on to the unit members. Each recipient demonstrated the 6 steps of hand hygiene to onlookers and signed the hand hygiene commitment sheet before passing it on to the next member of the team. The relay was flagged off at 9:15 am from the board room by the senior management team and concluded at around 1:30 pm at the In-Patient Department where Fortis Mohali s hand hygiene hero, Dr Sunil K. Agarwal, spoke of the importance of hand hygiene. Mr Ashish Bhatia, COO, North & East, initiating the relay. Also seen in the picture are Mr Abhijit Singh, Facility Director, Fortis Hospital, Mohali, and Dr Gurbir Singh, Regional Medical Director The mothers and mothers-to-be celebrating Mother s Day Fortis Hospital, BG Road, Bengaluru, celebrates Mother s Day On the occasion of Mother s Day, Fortis Hospital, Bannerghatta Road, Bengaluru, organised an educative session on Caring for the woman who nurtures - Celebrating the spirit of motherhood - Eminent gynaecologist Dr Gayathri D. Kamath conducted the session which concentrated on both expectant and young learning mothers and addressed concerns on how to cope with different challenges of motherhood. Nearly 100 mothers attended the event. A small quiz was conducted and the successful mothers were felicitated. 05

8 Gurgaon Police felicitated for seamless support during organ transplants Seven police officials from Gurgaon who were instrumental in supporting the organ donation and transplant programme at Fortis Memorial Research Institute (FMRI) since its inception, were felicitated during the valedictory function of the 3 rd Annual Organ Transplant Coordinators Meet. Mr Navdeep Singh Virk, Commissioner of Police, Gurgaon, and Mr Daljit Singh, President, Fortis Healthcare, honoured the policemen. Dr Avnish Seth, Director, Fortis Organ Retrieval and Transplant (FORT), Dr Sunil Shroff, Managing Trustee, Mohan Foundation and Dr Harsha Jauhari, Adviser NOTTO, were present on the occasion. A Gurgaon policeman being felicitated by Mr Daljit Singh, President - Fortis Healthcare and Gurgaon Police Commissioner Mr Navdeep Singh Virk. Sharing the dais are (Left to Right) Dr Harsha Jauhari (Advisor NOTTO), Dr Sunil Shroff (Managing Trustee Mohan Foundation) & Dr Avnish Seth, Director FORT LEARNING & DEVELOPMENT UPDATE Learning & Development delivers over 72,000 hours of training in FY15-16 As Fortis continues on the path of excellence, learning is a strategic enabler that sets us up for this transformational journey by facilitating development of employee potential, re-skilling our workforce and adding business value. In FY 15-16, we launched a comprehensive Service Excellence-One Fortis initiative wherein training hours were conducted for our front facing employees. Numerous leadership development programmes, functional capability enhancement and comprehensive new employee induction programmes were launched. Some of the key programmes include Reaching Your Peak, Fortis People, Leadership - The Next Paradigm, Nursing Leadership, Nursing Supervisory, Enhancing Sales Capability, Hospital Experience, Medical for Non-Medical, Service Excellence Curriculum for front-end employees Patient First, LEAP, Telequette and Corporate Grooming. Training of Trainer capability development programme highlights the evolving role of a Fortis Trainer To further align and equip our unit trainers to effectively stimulate and stabilise change through training programmes, a Training of Trainer Programme was conducted at Fortis Escorts Heart Institute, Delhi. The three-day programme conducted by Dr Deepankar Roy and Mr Sunil Omanwar, Head - Learning & Organisation Development, was attended by 19 unit trainers from across the FHL network. The programme highlighted the importance of trainers in the new structure and their role in stabilising change in the workplace. The programme, Evolving Role of Trainer was the third in a series of Training of Trainers sessions conducted to enhance internal capability for driving Service Excellence One Fortis initiative since its launch in July Unit trainers participating in a group activity at the Evolving Role of Trainer programme Sales Managers undergo Accelerating Sales Performance training 37 sales managers from across Fortis undergo Sales Manager Development Program The Accelerating Sales Performance Programme was recently conducted in Gurgaon and Bengaluru for Sales Managers across the network. The two-day programme was aimed at enhancing the ability of participants to coach, review and inspire their sales team towards high performance. The programme is a continuation of the Sales Training framework initiated in FY15-16, to build capability to attract the right customers and ensure adequate revenue stream. The programme was attended by 37 participants who had the opportunity to experiment with new approaches and behaviours, and apply the insights to their existing challenges. The programme received an overall feedback score of 4.5 on 5 with participants reporting an enhanced understanding of coaching effectively to improve individual and sales team performance. 06

9 CONVERSATION Sister Harjit Pal Bajwa has very vivid memories of joining Fortis Hospital, Mohali, on March 12, The first nurse to join Fortis Healthcare, she even handled the front desk during those early days. Having been at Fortis Mohali for over 15 years now, Sister Harjit harbours the same passion for nursing, as she did when she joined What prompted you to take up nursing as a career? Since my childhood, I felt disturbed if someone was unwell. When I was in Class X, I used to visit a hospital in the neighbourhood and observed the nurses taking care of patients. My parents used to scold me, but I was so enamoured by the nursing profession, that I decided to follow my dream. You are the first nurse to have joined Fortis. What keeps you here? Fortis feels like home I have all the facilities here. The seniors are appreciative and colleagues are cooperative. Even today, if somebody was to offer me a better pay, I would not leave Fortis. What personal and professional challenges do nurses face in discharging their duties? Being a nurse means long hours, night shifts and sometimes even double duties. This does mean that your personal life can take a hit. I have been lucky as my husband is very supportive. My son, who was born at Fortis Mohali, is 14 now. When he was an infant, my husband used to bring him to the hospital during my night shifts so that I could feed him. Professionally, we deal with all kinds of patients; some are abusive and agitated. It can be tough managing the attendants too, especially when the patient is not doing well. What inspires you and keeps you going? Whenever a patient goes back happy and healthy and the care has been exemplary, I go back home with a smile on my face. We get so many good wishes and prayers from the families of patients; some stay in touch with us years after their hospital stay. All of this makes me feel special as a nurse. Any message you would like to share with fellow nurses across Fortis? Give the best care you can give. Be committed, disciplined and respectful of seniors and never think of any task to be below your dignity. Sister Harjit with the Regional Head of Nursing, Capt Neelam Deshwal Sister Harjit with her family 07

10 A LITTLE EXTRA CARE Nurse Deepti Surve of Fortis S.L. Raheja sets a golden example by saving three lives, even after her death Sister Deepti Surve of Fortis S.L. Raheja Hospital, who provided selfless care for over two decades, continued to do so even after she was declared brain dead. The nurse had suffered a stroke and was admitted to the ICU. Unfortunately, in spite of the best care, she could not be revived and was declared brain dead. Her family consented to donate her heart, liver and both kidneys. While the kidneys and liver were transplanted in three waitlisted patients, the heart was declared unfit for retrieval. Three city hospitals, five transplant coordinators and more than seven surgeons in Mumbai worked tirelessly to retrieve, transport and transplant the donated organs. The liver and kidneys from the 44 year old nurse were transplanted in deserving patients across three city hospitals. Dr Ratnadeep Chaskar, Zonal Director, Fortis S. L. Raheja Hospital, said, We feel humbled and extremely proud of her as she continued to save and enrich lives, even after death. She has set an example for us all to follow. Sister Deepti Surve Four young beneficiaries undergo free complex heart valve replacement at Fortis Memorial, Gurgaon The four beneficiaries who underwent surgeries at FMRI, Gurgaon Fortis Foundation and Being Human Foundation joined hands to give a new lease of life to four beneficiaries suffering from life-threatening congenital heart diseases. The children, in the age group of 11 to 20, underwent complex heart valve replacement surgeries at Fortis Memorial Research Institute, (FMRI) Gurgaon. The surgeries were performed by Dr Sandeep Attawar - Director, Cardio Thoracic and Vascular Surgery, FMRI, and his team. The valves were donated by Dr Vibhu R. Kshettry, founder of International Cardiac Outreach and Education at Minneapolis Heart Institute Foundation, USA. Mr Jasbir Grewal, Head, Fortis Foundation, said, The UMEED programme has already enabled as many as 5,188 paediatric cardiac surgeries across the country in the past decade. We constantly work towards establishing partnerships with like-minded organisations and stakeholders to make specialised healthcare accessible to those who need it the most. Fortis Hospital, Noida, joins hands with the Traffic Police to facilitate a jam free commute during peak hours As part of a community connect initiative, Fortis Hospital, Noida, has joined hands with the Noida Traffic Police to help them manage and ensure seamless flow of traffic along the main sector roads in Noida and Ghaziabad. 15 volunteers from Fortis, Noida, have received special training in traffic management for this purpose. The volunteers are deployed alongside traffic police personnel for an hour during peak time at 15 locations. Fortis Hospital, Noida, has also imparted Basic Life Support (BLS) training to about 30 policemen to enable them to administer first aid to accident victims. The training was conducted by Dr Dina J. Shah, Head - Department of Emergency, Fortis, Noida. Go to page 11, test your knowledge & win exciting prizes The traffic management initiative in Noida being launched 08

11 Mr Abhijit Singh, Facility Director, Fortis Hospital, Mohali; Dr T.S. Mahant, Executive Director, Cardiothoracic and Vascular Surgery, and his team with the visitors from Africa and the Rotary officials Fortis Hospital, Mohali, gives gift of life to children from Africa under the Rotary Heartline Project A group of children from Africa underwent lifesaving heart surgeries at Fortis Hospital, Mohali. The children, two boys and two girls from Zimbabwe and six others from Rwanda, were treated under the Rotary Club of Chandigarh s Heartline Project, which facilitates heart surgeries for economically underpriviledged children. The children were jointly welcomed by Mr Abhijit Singh, Facility Director, and Mr Rajendra K Saboo, former Rotary International President, along with the team of heart surgeons led by Dr T.S. Mahant, Executive Director, Cardiothoracic and Vascular Surgery, Fortis Mohali. The Rotary Club had initiated the project 'Gift of Life' in The partnership with Fortis, Mohali began in 2006 and over 440 children have been treated so far under the programme. Visually impaired children showcase their musical talent at event organised by Fortis, Ludhiana Being visually impaired is not an impediment. This was proved by a group of children who showcased their musical talent at an event organised by Fortis Hospital, Ludhiana. The competition was aptly titled "Hum Kisi Se Kam Nahin". Several distinguished guests, including Mr Ravi Bhagat, Deputy Commissioner, and Mr Paramraj Singh Umranangal, IG Patiala, were among the invitees. Mr. Ashish Bhatia, COO (North & East) was also present on the occasion. 150 visually-challenged children from different parts of North Zone participated in the auditions. Of these, 30 talented children were selected for the semi-finals and 12 contestants participated in the Grand Finale. Mr Vivan Singh Gill, Facility Director, Fortis, Ludhiana, with the contestants AWARDS & ACCOLADES Dr Bipin Chevale, Facility Director, Fortis Hiranandani Hospital, Vashi, and his team with the Golden Globe awards Fortis Hiranandani Hospital, Vashi, wins four Golden Globe Tiger awards In recognition of its laser-sharp focus on patient care, Fortis Hiranandani Hospital, Vashi, won four prestigious Golden Globe Tiger awards. The hospital received the Best Quality Initiative in Healthcare, the Best Patient Safety Initiative in Healthcare, the Best Hospital in Paediatrics and Gynaecology, and the Best Green Hospital award, firmly establishing itself as a leading institution in the area. The awards were presented at an event in Kuala Lumpur, Malaysia

12 Fortis, CG Road, Bengaluru, bags NABH Safe - I Certification for providing quality services and safe environment to staff and patients Fortis Hospital, Cunningham Road, Bengaluru has achieved a significant milestone. It received Safe - I Certification from the National Accreditation Board for Hospitals and Healthcare Providers (NABH). The Certification validates the efforts of the hospital to upgrade its infection control practices, ensuring quality care for its patients. Safe - I hospitals ensure Injection Safety, Infusion Safety, Infection Prevention, Healthcare Workers Safety, Biomedical Waste Management and Disinfection and Sterilisation. The hospital followed all parameters and protocols diligently to achieve the certification. Study conducted by Prof Upendra Kaul and team published in JAMA The Journal of the American Medical Association (JAMA), a very prestigious publication respected by medical practitioners all over the world, has published an original research study conducted by Prof Upendra Kaul, Dean & Executive Director, Cardiology and Academics & Research Department, Fortis Escorts Heart Institute and Fortis Flt. Lt. Rajan Dhall Hospital, and his team. The study published in JAMA establishes that Insulin requiring Diabetics do worse after Percutaneous Coronary Intervention (PCI) as compared to those who did not receive Insulin. This is mainly due to factors often associated with insulin treatment: Long duration of diabetes, difficulty to control diabetes, associated comorbidities like hypertension, high cholesterol and insulin resistance. Prof Upendra Kaul, Dean & Executive Director, Cardiology and Academics & Research Department, Fortis Escorts Heart Institute and Fortis Flt. Lt. Rajan Dhall Hospital Article penned by Dr Sasikumar S. of Fortis Malar published in the Indian Journal of Nephrology Dr Sasikumar S., Senior Consultant & Head, Dept. of Emergency, Fortis Malar Hospital An article titled "Chronic kidney disease of unknown etiology: Is time for prevention" written by Dr Sasikumar S., Senior Consultant & Head, Dept. of Emergency, Fortis Malar Hospital, has been published in the prestigious Indian Journal of Nephrology. The article discusses the doctor's experience with 25 patients suffering from Chronic Kidney Disease of unknown origin and postulates that it is better to implement preventive strategies such as provision of protected water, enforcement regulations for chemical fertilisers and control of global warming apart from early detection and management as treatment in such cases is expensive. Delhi Gynaecologist Forum felicitates Professor Dr Sanjivni Khanna, Director and Head, Department of Obstetrics and Gynaecology, Fortis Hospital, Shalimar Bagh The Delhi Gynaecologist Forum has felicitated Professor Dr Sanjivni Khanna, Director and Head, Department of Obstetrics and Gynaecology, Fortis Hospital, Shalimar Bagh, appreciating her significant contribution as the Founder President of the forum s North Delhi Chapter, during her 3-year tenure ( ). Dr Khanna was instrumental in setting up Delhi Gynaecologist Forum-North. Under her astute leadership, the forum has expanded the educational experience, highlighted guidelines, conducted reviews and enhanced day-to-day practice styles of gynaecologists in the vicinity. Her success can be gauged from the fact that an increasing number of doctors are keen to join the forum. Dr Khanna has now been appointed the Chairperson of the forum. 10 Professor Dr Sanjivni Khanna, Director and Head, Department of Obstetrics and Gynaecology, Fortis Hospital, Shalimar Bagh, receiving the award

13 TRIVIA TEST YOUR IQ May What is the name of Fortis La Femme s Human Milk Bank launched recently in Delhi? 2. Fortis Memorial Research Institute (FMRI), Gurgaon, recently did a complex 7-hour long surgery to correct a rare genetic disorder. Name the disorder? 3. Who is the Chief Justice of India? 4. Which globally renowned surgeon inaugurated the Comprehensive Colorectal Clinic at the Fortis Malar Hospital, Chennai? 5. Name the nurse from Fortis S. L. Raheja Hospital who served humanity even after her death by saving three lives? 6. Which Fortis hospital joined hands with Rotary Heartline Project to conduct life-saving heart surgeries on children from Zimbabwe and Rwanda? 7. On whose birth anniversary is International Nurses Day celebrated? 8. Which Fortis hospital has launched a Patient Information Centre in Jammu? 9. Under Project One Fortis, what are the two initiatives that have been introduced to change clinical practice and enhance patient experience? 10. Which place receives the highest rainfall in the world? Send in your answers to supportoffice.communications@fortishealthcare.com by June 10, Do mention your full name, designation and location in your . The first FIVE with all correct answers entries will receive a gift. Hurry! Answers to last month s quiz 1. Mohammad Hamid Ansari 2. Fortis Hospital, Anandapur, Kolkata 3. Fortis Hospital, Mohali 4. Extra corporeal cardiopulmonary resuscitation (ECPR) 5. Fortis Escorts Heart Institute, New Delhi 6. Varanasi 7. Fortis Hospital, Mulund 8. April 7 9. Birla Temple, New Delhi 10. West Indies The winners of last month s quiz Sonia Gupta, Senior Medical Librarian, Fortis Escorts Heart Institute, New Delhi Ankur Sharma, Executive, International Sales Tarun Madan, Food & Beverages Supervisor, Fortis Hospital, Shalimar Bagh, New Delhi Bency Mathew, Infection Control Nurse, Fortis Hospital, Mulund Rekha Katoch, Assistant Supervisor, Dept. of Medical Services, Fortis Hospital, Mohali Split a side Have a laugh Due to a job transfer, Ramesh moved from his hometown to another city. As he had a very comprehensive health history, he brought along all his medical papers, when it was time for his first check up with a new doctor. After browsing through the extensive medical history, the doctor stared at Ramesh for a few moments and said, Well, you sure look better in person than you do on paper! "Doctor doctor, I only have sixty seconds to live..." "Can you wait there for a minute please!" Lady: Doctor, my husband just swallowed an Aspirin by mistake. What shall I do? Doctor: "Give him a headache now. Why waste the medicine?" Ashok: Why did you run away from the operation table?? Ramesh: The nurse was repeatedly saying -"don't get nervous," "don't be afraid, "be strong, This is a small operation only." Ashok: So what was wrong in that? Why are you so afraid? Ramesh: She was talking to the surgeon 11 Source:

14 MAY 2016 PHOTO FEATURE International Nurses Day celebrations at Fortis Fortis celebrated International Nurses Day with great fanfare. Presented below are glimpses from our units: Fortis Hospital, Anandapur, Kolkata FEHI, Okhla Fortis Hospital, Mohali Fortis Memorial Research Institute, Gurgaon Fortis Hospital, Kalyan Fortis Hospital, Noida Fortis S. L. Raheja Hospital, Mumbai Fortis Hospital, Shalimar Bagh, New Delhi Fortis Hospital, BG Road, Bengaluru Fortis Clinique Darné, Mauritius

15 MAY 2016 Livi g Our V Living Values ue A Awards wards The winners of Living Our Values Awards 2016 with distinguished members of the Board of Directors and the Senior Leadership of Fortis Healthcare and SRL Diagnostics Dr Sachin Adhav, from Fortis, Mulund, receiving the award from distinguished Board Member, Mr Brian William Tempest. Also seen in the picture are Mr Malvinder Mohan Singh, Executive Chairman, and Mr Bhavdeep Singh, CEO Fortis Healthcare Mr P. Shanmuga Priyan, Fortis Malar, Chennai, receiving the award from distinguished Board Member, Mr Harpal Singh Mr Kamaljit Singh, Fortis, Noida, receiving the award from distinguished Board Member, Ms Lynette Joy Hepburn Brown Mr L. Sathish (second from right) and Mr K. Shanmuga Sundaram (extreme right), from Fortis Malar, Chennai, receiving the award from distinguished Board Member, Mr Pradeep Ratilal Raniga on behalf of the entire team

16 CONGRATULATIONS on Your Wedding... Rohit Anand Fortis Hospital, Shalimar Bagh Reema Arora Fortis Hospital, Shalimar Bagh Kiran Kaushik Dash Support Office Archana Pawar S L Raheja Hospital, Mahim Ajay Arora Fortis Hospital, Shalimar Bagh Deepak Singh FMRI, Gurgaon Utkarsh Fortis C Doc Hospital Harisha.C Fortis Hospital, Nagarbhavi Kusum Fortis Hospital, Mohali Dr Lakshmi Madhava Fortis Malar Hospital, Chennai Praveena Velayudhan Support Office A S Dallie FEHI, Okhla Dr Pooja Rakshit FHKI...and on the new addition to Your Family! Meetu Gulati Support office Dr Deepak Dahiya FMRI, Gurgaon Suby K Baby Fortis Hospital, CG Road Chandrakala Fortis Hospital, Rajajinagar Julia Jose FEHI, Okhla Rajkumar Adwani FEHI, Okhla Ruby Singh FHKI, Kolkata Produced by Support Office Communications Team Please send your feedback to supportoffice.communications@fortishealthcare.com