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2 Contents Section Section 1: Section 2: Section 3: Section 4: Section 5: Section 6: Section 7: Section 8: Section 9: Introduction to Appointment Person Specification Job Description NHS Lothian Values General Information for Candidates Working in Edinburgh and the Lothians Workplace Equality Monitoring Equal Opportunities Policy Statement Code of Conduct for Healthcare Support Workers

3 Section 1: Introduction to Appointment Reference Number: WS/2018/051 Job Title: MacMillan Cancer Support Coordinator Grade: Band 4 Location: Royal Infirmary of Edinburgh Contract Duration: Fixed Term for 2 Years Hours: 37.5 per week Closing Date: 25 June 2018 Salary Scale: 20,302-22,910 per annum 2018/19 Pay Award Pending Apply on-line Please note the address you provide on the application form will be used as the primary route of communication for any further correspondence relating to this vacancy so please check your TRASH and SPAM folders. Furthermore, during the course of the whole recruitment process from application to final offer NHS Lothian may need to contact you using the phone number (land or mobile) you have provided. Below are some examples: by text message prior to a scheduled interview date if no confirmation of attendance has been received by if an invalid address has been provided in relation to finalising any offer, if an has been unsuccessful. This post requires the post holder to have a PVG Scheme membership/ record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post. **Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.**

4 Section 2: Person Specification NHS LOTHIAN Post: Band 4 MacMillan Cancer Support Coordinator PERSON SPECIFICATION In order to be shortlisted you must demonstrate you meet all the essential criteria and as much of the desirable as possible. When a large volume of applications are received for a vacancy and most applicants meet the essential criteria then the desirable criteria is used to produce the shortlist. Criteria Essential Desirable How assesse Personal Traits Understands and demonstrates the A/I NHS Lothian s values of quality, teamwork, care & compassion, dignity & respect, and openness, honesty & responsibility through the application of appropriate behaviours and attitudes Motivated to continue own professional development and inspire and motivate others Flexible and adaptable Qualifications and Training SCQF level 8 or equivalent experience gained through short courses Experience working in health and social care environment A/I/R Experience and Knowledge Health care experience Interest in women s health and reproduction Experience of coaching/teaching patients and carers Experience using essential IT systems for clinical care A/I Experience of multiprofessional working Skills and/or Abilities IT Literate Be open to change and embrace a model of patient centred care and quality improvement Experience in the use of data management Experience of retrieving information from a range of sources A/I/R

5 Specific Job Requirements Excellent communication skills Excellent time management skills Knowledge of own limitations Experience in telephone triaging A/I/R A = Application form C = Copies of certificates P = Presentation Key how assessed I = Interview T= Test or exercise R = References

6 Section 3: Job Description JOB DESCRIPTION TEMPLATE 1. JOB IDENTIFICATION Job Title: MacMillan Cancer Support Coordinator Responsible to (insert job title): Gynaecology Oncology Nurse Specialist Department(s): Gynaecology Directorate: Women and Children Operating Division: Reproductive Health Job Reference: WS/2018/051 No of Job Holders: 1 Last Update: 2. JOB PURPOSE To provide general information and support about gynaecology cancer and palliative care services, to enable women and their families to navigate the health and social care system and make choices that are best for them personally. Responsible for proactively identifying patient and carer needs using knowledge approved tools and procedures to ensure women get the right support to meet their needs, providing appropriate advice and escalating to the registered practitioner where and when appropriate. In conjunction with the Cancer Nurse Specialist (CNS), coordinate access to the right information and education resources to support women in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working in order to empower the patient and carers.

7 3. DIMENSIONS The post holder will be employed within NHS Lothian and there is a requirement to work flexibly across Lothian to meet the service demands. This may include working in St John s Hospital, and the Western General Hospital, however the Royal Infirmary of Edinburgh will be the main base. The post holder will work within the Gynaecology Oncology Team which is based in the Royal Infirmary of Edinburgh. The team consists of one Gynaecology Oncology Nurse Specialist and four Consultant Gynaecology Oncologists. They provide specialist care for women across Lothian, the Borders, Fife and Dumfries & Galloway with gynaecological cancer. The post holder is not responsible for managing the budget but needs to be aware of the resources available, participate in ordering of supplies and the need to work within the financial envelope. 4. ORGANISATIONAL POSITION Key = line manager = indirect management Chief Midwife Clinical Midwifery Manager Gynaecology Oncology Nurse Specialist Service Manager Assistant Service Manager 5. ROLE OF DEPARTMENT McMillan Cancer Support Worker (This Post) The department of gynaecology, including Gynaecology Oncology, sits within Women s Services, which includes obstetrics, neonatology and gynaecology. Gynaecology covers a number of inpatient and outpatient services for women. The department has two inpatient ward settings one in the Royal Infirmary of Edinburgh (RIE) and the other in St John s Hospital (SJH) Livingston. There are outpatient treatment facilities in RIE, SJH, the Western General Hospital, Chalmers Hospital and Roodlands Hospital. Women are referred to the team for diagnosis and surgical treatment from Lothian, Borders, Dumfries and Galloway and Fife.

8 6. KEY RESULT AREAS 1. To support NHS Lothian s values of quality, teamwork, care and compassion, dignity and respect, and openness, honesty and responsibility through the application of appropriate behaviours and attitudes. 2. Triage incoming calls, using a risk assessment framework, and initiate an appropriate response, according to protocols and individual care pathways. 3. Make regular contact with the woman affected by cancer to assess their wellbeing, provide basic telephone advice, refer on or signpost and arrange a face to face visit where appropriate or requested by the woman affected by cancer. Frequency of contact will be depend on the woman s individual needs as assessed by the oncology team 4. Coordination and navigation of the complex health and social care system so that the woman affected by cancer can access the right help at the right time, both during and following completion of cancer treatment, so experiencing seamless care. 5. Assess the holistic needs of the woman affected by cancer, provide relevant information and advice and signpost to other services that can meet their needs. 6. Provide practical and emotional support to the woman affected by cancer and their families, this may be within the clinical areas or by phone 7. Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required, including recognising and responding appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate 8. Signpost as to where to get advice about possible signs of recurrence or long term effects of treatment 9. Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care or support 10. Provide patient feedback to the oncology gynaecology team regarding patient treatment, progress, presentation and response to intervention 11. Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit. 12. Chaperone and assist as directed by the Oncology Gynaecologist or CNS with collection of specimens and vital signs observations. 13. Responsible for sharing practice skills with other staff, students and contribute to clinical education within area of competency, as required

9 7a. EQUIPMENT AND MACHINERY The following are examples of equipment which will be used when undertaking the role: This list is not exhaustive: Clinical Equipment for example digital thermometers, sats monitors, blood glucose monitors, portable ECG machines therapeutic mattresses and beds. IT Equipment for example Personal Computer, phones, mobile phone, telehealth units, teleconference, videoconference. The post holder will be expected to be responsible and knowledgeable in the safe use of all clinical and non clinical equipment used within the area ensuring this is checked and maintained and where problem are identified these resolved so that all equipment is fit for purpose. Note: New equipment may be introduced as the organisation and technology develops, however training will be provided. 7b. SYSTEMS The following are examples of systems which may be used when undertaking the role: Maintaining patient records documenting all patient interventions and non-direct contacts e.g. TRAK, MIM system, Picture Archiving Communication Systems (PACS), PIMs. Internet based clinical information sources e.g. E-Library Update department shared drive/intranet site Use of intranet to access information within NHS Lothian Daily use of for communication Microsoft Office - Formatting and populating spreadsheets and databases to produce statistics and reports as required Health & Safety, Datix and COSHH Systems Note: New systems may be introduced as the organisation and technology develops, however training will be provided 8. ASSIGNMENT AND REVIEW OF WORK The clinical caseload is generated by the specific service needs of the clinical area. Further tasks may be delegated on a daily/weekly basis. Access to advice and support from the Gynaecology Oncology nurse specialist / senior staff will be available as required, and may be indirect. The workload will be delegated by the nurse specialist and the post holder may work independently on a day-to-day basis, being accountable for own actions, with input/supervision as required. Formal and/or informal meetings/support with senior staff for purposes of clinical discussion will be regularly available and form part of routine practice. Participation in the appraisal process through Personal Development Planning and review in line with the Knowledge and Skills Framework and continuing professional development will be facilitated via the nurse specialist.

10 9. DECISIONS AND JUDGEMENTS The post holder is responsible for carrying out delegated patient holistic assessments in line with the level of competency and assessment tools, in a safe and effective manner. These may be direct face to face consultations or indirect via telephone, or post. Triage incoming calls using a risk assessment framework and escalate clinical concerns to the appropriate clinician. Assess the holistic needs of the woman affected by cancer and provide relevant information, advice and signpost to other services as required. Prioritise own delegated caseload. Make judgments regarding the current condition and status of women receiving treatment identifying when to escalate to a more senior member of the clinical team. Through analysis of information presented determine when to refer to other healthcare professionals and statutory and voluntary services E.g. smoking cessation or social work Determine when delegation of tasks is appropriate to other members of the team e.g. the inpatient nursing team for care whilst in hospital. Participate in service/team discussion to inform and advise on decision-making processes e.g. use of resources, service developments, and patient pathways. 10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Utilisation of time management skills to provide a service incorporating management of personal caseload, support to other staff, administrative tasks including producing service reports. Ongoing patient monitoring and evaluation of outcomes to ensure appropriate caseload management, maintain patient safety and working within scope of practice Dealing with emotional and/or distressing situations including patients with co-morbidities that require the utilisation of motivational, negotiating and persuasion skills to support behaviour and lifestyle change. Supporting self-management strategies to embed and sustain behaviour change and effectively manage their condition.

11 11. COMMUNICATIONS AND RELATIONSHIPS Provides advice, education and encouragement to individuals and their families. Apply knowledge of clinical conditions to facilitate effective communications with women and others involved in their care. Liaise with the senior clinicians regarding the management of complex cases, communicating and discussing these as appropriate to level of competency, including contributing to multidisciplinary case conferences. Receive information directly relevant to patient care and encourage/advise on a range of patient management strategies appropriate to level of competency. Deal with verbal complaints and challenging behaviour, including aggression either in person or via telephone and refer up to line manager Participate in meetings, and telephone conversations ensuring a two-way flow of information. Disseminate service information as appropriate Advise and negotiate with senior staff/nurse specialist regarding service review and development for their areas of responsibility Promote and share ideas Liaise with other members of the multi disciplinary team, for purposes of receiving guidance and advice for the exchange of information to ensure clinically effective care. Feedback patient information regarding treatment, progress, presentation and response to intervention to the CNS or directly to the oncology gynaecologist in her absence Share practice skills with other staff, students and contribute to clinical education as possible within area of expertise and as required. Utilise team support for emotional and challenging patients/situations. Liaise with third party agencies for example McMillan for ongoing support and advice. Engage with the general public and service users in consultation as required. 12. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB Physical skills Accurate IT skills daily use of computer e.g. communicate with other colleagues, complete data input. Knowledge of how to use specialist equipment required for day to day use with specific patients e.g. communication aids, wheelchairs, specialist beds or chairs

12 Physical effort Occasional direct manual handling of patients, when participating in outpatient clinics, with due regard for own safety, including lifting, carrying, pushing wheelchairs, arranging seating and feeding may be required infrequently to support the woman in outpatient and inpatient settings. Lifting, carrying and transferring a range of equipment to and from locations. Skills required to assist with therapeutic handling dependent on clinical area. Mental demands Reacting flexibly to constantly changing situations and prioritising the workload as possible within existing resources. Concentration required when triaging, making decision based on assessment, assessing patient query and signposting to appropriate resources. Concentration required dealing with individuals who may be confused or anxious and whose conversations may be difficult to understand. Concentration required dealing with practical matters e.g. assistance with directing patients and or carers in obtaining information on a range of topics. Constant need to be flexible to the demands of the environment including unpredictable work patterns, deadlines and frequent interruptions. Emotional demands Communicating frequently with distressed/anxious/worried and emotionally demanding patients/relatives. Communicating with women and their families who have language barriers eg where English is not their first language Assisting in the treatment of women who have deteriorating conditions or may be terminally ill. Providing emotional support to peers. Environmental Occasional exposure to body fluids when assisting medical staff in outpatient settings. Potential exposure to verbal and physical aggression from patients and relatives / other visitors during a potentially stressful and emotive time. Exposure to infections and temperature variations. Requirement to travel between locations and across Lothian in course of duties on a weekly basis.

13 13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB SCQF Level 8 e.g.svq4 in healthcare or NVQ3 plus additional training to diploma level or equivalent experience through short courses. Completion of MacMillan learning and development courses Knowledge of risk assessment tool as delegated by Clinical Nurse Specialist and patient pathways Relevant health and social care experience Experience of multi-professional working Experience in the use of data management Evidence of good communications skills both written and verbal Understanding of person-centred care Understanding of the health and social care environment Experience of coach/teaching patients and carers Effective organisation skills Experience managing own workload on a daily basis Experience of retrieving information from a wide range of sources and in different formats. Good IT skills 14. JOB DESCRIPTION AGREEMENT A separate job description will need to be signed off by each job holder to whom the job description applies. Job Holder s Signature: Head of Department Signature: Date: Date:

14 Section 4: NHS Lothian Values into Action NHS Lothian is determined to improve the way their staff works so they have developed a set of common values and ways of working which they now need to turn into everyday reality - to the benefit of everyone working in the organisation and, most importantly, to the benefit of their patients. Our Values are: Quality Dignity and Respect Care and Compassion Openness, Honesty and Responsibility Teamwork Throughout the recruitment process candidates will need to demonstrate they meet all of Our Values. More information on Our Values can be found by clicking on the link at the bottom of our Careers website front page: Section 5: General Information for Candidates Data Protection Act During the course of our activities we will collect, store and process personal information about our prospective, current and former staff. The law determines how organisations can use personal information. For further information on the type of data that is handled, what the purpose is of processing the data and where and why we share data, please see the NHS Lothian Staff Privacy Notice, found at For the purposes of this privacy notice, 'staff' includes applicants, employees, workers (including agency, casual and contracted staff), volunteers, trainees and those carrying out work experience. Counter Fraud NHS Lothian is under a duty to protect the public funds it administers, and to this end will use the information you have provided on your application form for the prevention and detection of fraud. It will also share this information with other bodies responsible for auditing or administering public funds for these purposes. More detail on this responsibility is on NHS Lothian s intranet (Counter-Fraud and Theft page) and further information is available on the Audit Scotland website: References All jobs are only offered following receipt of two satisfactory written references. At least one reference must be from your current/most recent employer, or your course tutor if you are currently a student. If you have not been employed or have been out of employment for a considerable period of time, you may give the name of someone who knows you well enough to confirm information given and to comment on your ability to do the job. Changes to Disclosure and Rehabilitation Regime In September 2015 the Scottish Government made changes about what conviction information needs to be disclosed. The rules are complicated, so it is important you read the guidance below as part of making your application.

15 NHS Scotland is exempt from the 1974 Rehabilitation of Offenders Act (Exclusions & Exceptions) (Scotland) Order As part of any offer of employment candidates will be subject to one of the following: For posts in regulated work Protection of Vulnerable Groups Scheme membership For all other posts which are subject to a criminal conviction record check A Police Act check For posts not subject to a criminal conviction record check A self-declaration For further information please visit our careers site: /HelpAndAdvice/Recruitmentofexoffenders/FAQsdisclosurescotlan dandselfassessmentform/pages/default.aspx Disclosure Scotland Where a Police Act Disclosure or Protection of Vulnerable Groups Check is deemed necessary for a post, the successful candidate will be required to undergo an appropriate check. Further details on the Recruitment of Ex-Offenders are available on our careers webpage: /HelpAndAdvice/Recruitmentofexoffenders/Pages/default.aspx Work Visa If you require a Work Visa, please seek further guidance on current immigration rules which can be found on the Home Office website: or visit our Careers website: Overseas Registration and Qualifications NHS Lothian will check you have the necessary professional registration, where appropriate. If you require a qualification for this role but are not regulated by a professional body (e.g. NMC, GMC, HCPC etc), you will need to provide an official translation, notarised by a solicitor, of your overseas qualifications to be checked by the recruiting manager. Please ensure that this is available before applying for this post. Job Interview Guarantee Scheme As a Disability Symbol user we recognise the contribution that all individuals can make to the organisation regardless of their abilities. As part of our ongoing commitment to extending employment opportunities, all applicants who are disabled and who meet the minimum criteria expressed in the job description will be guaranteed an interview. Terms and Conditions For an overview of our Agenda for Change terms and conditions please click on this link: Travel Expenses Travel expenses are not normally reimbursed for interviews, if you are selected for interview and wish to enquire about the possibility of being reimbursed then the request should be directed to the recruiting manager or interview panel chair. Application Form Completion The purpose of an application form is to help evidence that the applicant has all the requirements applicable to carry out the job applied for. (7500 is the character limit for statement in support of application.)

16 Once in receipt of the application pack it is essential to read both the job description and person specification to gain a full understanding of what the job entails and the minimum criteria required. Please note for equal opportunity purposes NHS Lothian do not accept CV s as a form of application. For general help and advice on how to complete an application form please visit our careers website: Section 6: Working in Edinburgh and the Lothians NHS Lothian offers excellent career prospects and a wide range of job opportunities for potential employees. It employs approximately 24,000 staff and offers training and development opportunities as well as excellent staff benefits. The information provided below aims to help support and guide both prospective applicants and new employees unfamiliar with Edinburgh and the Lothians. Edinburgh and the Lothians Edinburgh and the Lothians are on the eastern side of Scotland s central belt in the heart of the country. Four main areas make up Edinburgh and the Lothians Edinburgh, East, Mid and West Lothian. NHS Lothian serves a population of approximately 850,000 people living in and around Edinburgh, Scotland s historic capital city. The geographical area known as Lothian region covers 700 square miles, comprising the City of Edinburgh, Midlothian, East Lothian and West Lothian. It is a region of exceptional beauty and contrast, from the splendour of Edinburgh to the beauty and variety of the hills, countryside and coastline. The nearest major town outside of Edinburgh is Livingston, a thriving location in the heart of West Lothian. As well as many sites of historic interest, the region boasts a host of recreational activities for all ages. For further information on relocating to Edinburgh please visit our careers website: px Section 7: Workplace Equality Monitoring NHS Lothian is committed to supporting and promoting dignity at work by creating an inclusive working environment. We believe that all staff should be able to fulfil their potential in a workplace free from discrimination and harassment where diverse skills, perspectives and backgrounds are valued. In order to measure and monitor our performance as an equal opportunities employer, it is important that we collect, store and analyse data about staff. Personal, confidential information will be collected and used to help us to understand the make-up of our workforce which will enable us to make comparisons locally, regionally and nationally.

17 Section 8: Equal Opportunities Policy Statement NHS Lothian considers that it has an important role to play as a major employer and provider of services in Lothian and accepts its obligations both legal and moral by stating commitment to the promotion of equal opportunities and elimination of discrimination. The objectives of its policy are that no person or employee receives less favourable treatment on the grounds of sex, disability, marital status, age, race (including colour, nationality, ethnic or national origin), creed, sexuality, responsibility for dependants, political party or trade union membership or activity, HIV/AIDS status or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Our Equal Opportunities in Employment policy can be viewed on our careers website: Section 9: Code of Conduct for Healthcare Support Workers If this post is a healthcare support worker position the post holder will need to follow the Code of Conduct for Healthcare Support Workers. A Healthcare Support Worker is defined as any healthcare worker working within NHS Scotland who is not currently statutorily regulated or in a role that has been recommended for statutory regulation by the Government. The Code of Conduct sets the standard of conduct expected of healthcare support workers and adult social care workers. It outlines the behaviour and attitudes that you should expect to experience from those workers signed up to the code. It helps them to provide safe, compassionate care and support. For more information on the Code of Conduct for Healthcare Support Workers please read the guidance: