WALLINGFORD SENIOR CENTER OPERATIONAL PROCEDURES CONTENTS. I. Hours of Operation. Membership and Attendance. Eligibility.

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1 WALLINGFORD SENIOR CENTER OPERATIONAL PROCEDURES CONTENTS I. Hours of Operation II. III. IV. Membership and Attendance Eligibility Health and Safety V. Personal Conduct VI. VII. VIII. IX. Right of Appeal Complaint Process Visitors and Solicitations Parking X. Use of Facility by Outside Organizations

2 I. Hours of Operation A. The usual hours of the Wallingford Senior Center are 9 a.m. to 4 p.m., Monday through Friday, excepting holidays. The telephone lines open when staff report at 8:30 a.m. Occasional programs may be scheduled during evening and weekend hours. B. The Center may be closed for inclement weather or other emergencies. In this event, an announcement will be made on WELI-960 AM and KC FM. When the Center is closed all services and activities are cancelled. Depending on the circumstances, the staff may report and the office may be open. II. Attendance and Membership A. Residents of Wallingford, age 60 or over, may attend the Senior Center on a drop-in basis. B. Their underage spouses may accompany them if they wish. C. Registration for the membership photo ID card is required to participate in most Senior Center activities, to receive the monthly newsletter and to receive the special member fee for events, classes, activities or trips. There is NO membership fee; however, donations are appreciated and are used to fund programs. Registrations are conducted on an on-going basis. D. Membership must be renewed on an annual basis during the month of the original registration. E. Non-members age 60 and over will be charged a higher fee for events, classes, activities or trips. They may participate only if space remains after registered members have been accommodated. F. Participants are requested to sign-in daily to document attendance. G. Guests, non-residents and persons under age 60 are welcome on an occasional basis. III. Eligibility. A. The Senior Center is handicapped-accessible with programs designed for the independently functioning older person. The Senior Center Executive Director, in consultation with staff members, reserves the right to assess the ability of potential participants to safely and appropriately use the Senior Center. This is in order to insure the health and well-being of all attendees. B. A home health aide, companion, escort or family member may accompany a member requiring assistance for his/her participation. C. Individuals with problems that cannot be managed by staff, health aide or other members will be excluded from participation. These problems include, but are not limited to: Wandering Prescription drug monitoring Drug or alcohol abuse Regular occurring seizures Poor personal hygiene Inability to feed oneself Chronic unmanageable incontinence Chronic contagious disease Abusive or harmful behavior Cognitive impairment Behavioral health problems Inability to toilet independently

3 IV. Health and Safety A. The Senior Center is a NO SMOKING facility. Smoking is allowed only in the designated area outside of the building. Cigarette and cigar butts must be properly disposed of in designated containers. B. Alcoholic beverages are not permitted within the building or on the grounds. C. Pets are not permitted inside or outside the facility except during approved programs. D. Food and beverages are permitted only in the Great Room, Snack Bar or Activity Room. A staff member may grant prior approval for food in other areas. E. Fire drills are conducted on a regular basis. All occupants are required to participate. F. Members must have emergency information on file in the office in the event of a serious medical emergency. Members and their families should be aware, that in the event of an emergency, the staff would call 911 and notify the emergency contact. G. Members who are fully conscious may refuse medical assistance only after the ambulance has arrived and/or a waiver is signed. H. Members who need emergency medical attention will not be transported to the doctor or hospital by the Senior Center mini-bus or any member of the staff. I. Electric wheelchairs or carts are allowed within the Senior Center. V. Personal Conduct A. Persons creating serious disruption may be asked to leave the Senior Center by a member of the staff. If the person does not leave voluntarily, a member of the staff shall take appropriate measures to have the person removed. B. The Executive Director of the Senior Center may exclude any person who repeatedly and intentionally does not follow the policies established for the health, safety and wellbeing of all the members. Actions leading to exclusion are as follows: 1. Repeatedly and intentionally disobeying rules and regulations as outlined in these policies. 2. Intentionally causing or attempting to cause physical injury to another person, except in self-defense. 3. Using obscene or profane language or gestures or verbally abusing other members. 4. Carrying a dangerous object, firearm, knife, etc. 5. Intoxication. 6. Possession, or use of, illegal drugs or alcoholic beverages. 7. Sexual harassment of a verbal, written or physical nature. VI. Right of Appeal Following Exclusion A. The excluded person may request, in writing, a meeting/hearing with the Wallingford Committee on Aging. The request must be forwarded within ten working days of the exclusion and directed to the President of the Board of Directors of the Wallingford Committee on Aging, Inc. B. A written notice of the hearing, containing the date, time and place, shall be sent to the petitioner at least five working days prior to the hearing.

4 C. The Executive Director shall notify the Wallingford Committee on Aging of the circumstances and rule violations for the exclusion, including a written narrative of the events leading to exclusion, the names of any witnesses and copies of any statements or affidavits made by the witnesses. D. The Wallingford Committee on Aging may be represented by an attorney. E. The Wallingford Committee on Aging shall keep a verbatim record of the hearing. The excluded person shall be entitled to a copy of that record. F. The excluded person shall have the right to testify and produce witnesses and other evidence in his or her defense at the hearing. G. The excluded person may be represented by any third party of his/her choice, including an attorney. H. Any witnesses may be asked to appear in person to testify against the excluded person. I. The Wallingford Committee on Aging will notify the excluded person of its decision by certified mail, return receipt requested, within five working days. The decision will contain the reasons on which the decision was based. VII. Complaint Process A. Members experiencing a problem or involved in a dispute, should discuss the issue in private with the Executive Director or a staff member who will forward it to the Executive Director. B. If a satisfactory verbal response is not received from the staff, members may contact the Member Advisory Council. C. If the concern has not been satisfactorily addressed, the complainant has the right to contact the Wallingford Committee on Aging, Inc. VIII. Visitors and Solicitations A. Soliciting, selling, or collecting money or other items within the Senior Center is not permitted unless it is part of a fundraising project or event sponsored or approved by the Senior Center. B. Posters advertising events of organizations are allowed on the bulletin board only with the pre-approval of a staff member. C. Visits by candidates for public office and distribution of political literature are allowed by scheduling in advance with the Executive Director. Candidates for office may speak to a group or individuals. Each candidate may visit once during a campaign. D. Petitions of a legislative nature may be circulated only after notifying the Executive Director of the petition. IX. Parking A. Parking for all staff, members and visitors is in the Senior Center and adjacent parking lots is on a first-come, first-served basis. B. Parking is not allowed in unauthorized areas surrounding the building. Violators will be asked to remove their vehicles or these vehicles will be towed at the owner s expense.

5 C. Handicapped parking spaces are available on a first-come, first-served basis for the person whose name appears on the required handicapped-parking permit. This must be displayed in the window of the vehicle. Consideration should be given to the variety and severity of others disabilities when choosing a handicapped-parking place. X. Use of Facility for Community Meetings and Events When the facility is not being used for Senior Center activities, it is available for events and groups sponsored by the Town of Wallingford departments, subject to guidelines adopted by the Town of Wallingford. PLEASE REFER TO THE SEPARATE DOCUMENT APPLICATION FOR TOWN DEPARTMENT USE OF THE SENIOR CENTER FACILITY, AVAILABLE AT THE FRONT OFFICE.

6 WALLINGFORD SENIOR CENTER PROGRAM PROCEDURES I. Social Services CONTENTS II. III. IV. Health, Wellness, Fitness Trip/Travel Guidelines Daily Activities for Independence (DAI) V. Special Events and Ongoing Activities VI. VII. VIII. IX. Volunteer Opportunities Transportation Service Senior Community Café Member Advisory Council X. SNET/SeniorNet Computer Learning Center

7 I SOCIAL SERVICES A full range of social services, coordinated by the staff Social Worker is provided by Wallingford Senior Center staff and trained volunteers. Services include, but are not limited to: Information, assistance and referral Short term counseling and follow-up Health Insurance counseling Benefits counseling (ConnPACE, Energy Assistance, Medicaid, etc.) Outreach visits to the homebound Generations Reaching Out in Wallingford (GROW) Family and Caregivers information and support, local or long distance Legislative updates on state and federal programs Distribution of local Information and Resources Directory Seminars and workshops on a variety of topics including grandparenting, Managed Care, Probate, Housing, etc. Assessments to determine level of participation in Senior Center activities. Seniors, their families or caregivers may make an appointment for a private consultation with the Social Worker by calling

8 II HEALTH, WELLNESS, FITNESS I. HEALTH SERVICES A registered nurse from the Wallingford Visiting Nurse Association is in permanent residence at the Senior Center each morning. A variety of services are available including health related screenings and assessments, counseling, instructions, monitoring and limited treatments. The schedule: Monday, Wednesday and Friday by appointment only. Tuesday & Thursday Walk-in visits, first-come, first-served. Please call for appointments or additional information. II. WELLNESS AND FITNESS A. A wide range of health related topics are addressed throughout the year utilizing the diverse medical resources available in our community. B. Wellness maintenance is encouraged with the scheduling of cholesterol, hearing and vision screenings and an annual flu shot clinic. Wellness days are scheduled periodically featuring a concentrated series of topics. C. Guest speakers conduct lectures, workshops and discussions on a variety of mental and physical conditions throughout the year. These educational sessions are directed to maintaining wellness and avoiding illness. D. Fitness is stressed in Senior Center programming and is based on each individual s capacity. Programs are conducted both on and off-site depending on available resources. E. A variety of exercise classes and dance classes, Tai Chi, and others are part of the Senior Center program schedule on-site. A Walking Group utilizes the Choate facility, and the Aquacize Class meets at the Gaylord pool. F. Pre-registration is preferred and often necessary. Some services and classes require a fee. Detailed information may be obtained in the monthly Senior News or by calling the Senior Center.

9 III TRIP/TRAVEL INFORMATION I. ELIGIBILITY A. Day trips are open to registered members of the Senior Center and their spouses. B. Overnight trips are open to registered members and their roommates. C. If space allows, non-members, age 21 or older, may register for a trip one week following the original registration date. II. REGISTRATION PROCESS A. The Senior Center opens at 9:00 a.m.; registration for a trip will begin at 9:15 a.m. B. Each member must present a Senior Center membership card in order to register. C. A staff member will distribute one numbered ticket to each person who wishes to register. The order for registration is according to the ticket number received upon entering the Senior Center. D. Members may register for one additional trip participant only. In this instance, staff will issue two consecutive numbers. The trip partner s membership card must be presented and their payment and meal choice must be submitted at the time of registration. E. Full payment must accompany registration, unless otherwise instructed. F. Sign up ticket numbers are non-transferable. G. If a person is not present at the time their number is called, they must take a new number or wait until all numbers have been called. H. Checks or cash will be accepted for payment for trips under $50 per person. Payments of $50 or more per person must be in the form of a personal or bank check. III. CANCELLATION PROCESS A. Participants must contact the Senior Center if it becomes necessary to cancel for any reason. B. When possible, the space will be filled by someone from the waiting list. C. Participants may not transfer their reservation to a friend; all cancellations must be processed through the Senior Center. D. There will be no refunds for those canceling unless the reservation has been resold or the Senior Center receives a refund from the provider. E. Refund checks for a cancellation will be issued after the date of the trip. F. Participants going on extended trips are advised to purchase travel cancellation insurance. This information will be available during registration. IV. DEPARTURE PROCEDURE A. Participants are requested to be at the Senior Center at least 15 minutes before departure time for day trips and at least 30 minutes before departure for overnight trips. B. Participants will board the motor coach as their names are called by the trip captain in the order of the sign-up roster. C. Participants with special needs must make those needs known at the time of registration. D. Participants may choose their seats as they board the motor coach.

10 V. RETURN PROCEDURE A. Prior to the trip, participants are requested to arrange transportation home from the Senior Center if they do not drive. B. Return times are always approximate. Every effort will be made to return to the Senior Center by the time designated during sign up. C. Should there be a lengthy delay or unusually early return, the trip captain will make every effort to give participants an opportunity to notify by phone those who would be picking them up. VI. PARKING A. On day trips, participants are required to park their vehicles at the outer edges of either Senior Center parking lot. B. Long-term parking is not recommended during extended trips. Participants are encouraged to make arrangements for a drop-off and pick-up for themselves or their vehicles. VII. SAFETY PROCEDURES A. Participants with medical conditions that require frequent meals or water to take medication are responsible for bringing these along while traveling. Trip captains are not responsible for providing for these special needs. B. There will be no smoking while on board the motor coach or within the group at any destination. Those wishing to smoke may do so out-of-doors or at rest stops. C. There will be no consuming of alcoholic beverages while on board the motor coach. D. All member participants are required to carry their Senior Center ID membership card that will provide information in the event of an emergency. E. Non-members are required to provide emergency information prior to trip departure. IX. EVALUATIONS & REPORTING A. Trip captains are required to file a report on the trip and on any incident or accident upon return. B. Participants may be asked to complete an evaluation of the trip to assist staff with future planning, including any positive or negative comments.

11 I. ELIGIBILITY IV DAILY ACTIVITIES FOR INDEPENDENCE (DAI) PROGRAM A. The program is open to Wallingford residents age 60 and over who qualify following an assessment, on a space available basis. B. Out-of-towners age 60 and over who qualify following an assessment, will be accepted on a space available basis at a higher daily fee. C. An assessment interview of the physical, mental and social functioning of the potential participant will be conducted by a staff team with a family member in attendance. D. The potential participant s primary care physician will be asked to provide written medical information, including all medications, prior to acceptance. E. Medical information must be updated annually or as changes occur. F. Trial visits will be required to enable staff to determine if potential participants are appropriate for the program. G. Participants must be able to ambulate independently or with the assistance of a cane, walker or wheelchair. They must be able to medicate, eat and toilette unassisted. H. Participants may exhibit only mild dementia or memory impairment. I. Participants must be able and willing to actively participate in program activities. J. Those who are prone to wandering, antisocial, or violent behavior will not be considered. K. Problems, incidents or accidents, which occur off-site involving the participant, must be reported to the DAI Program Coordinator prior to the next day of program service. II. ENROLLMENT PROCESS A. Referrals may come from physicians, hospitals, family members or friends. Staff will screen potential participants. B. A staff team will interview potential participants deemed eligible, with a family member in attendance. C. Up to three trial visit(s) will be offered to potential participants. D. Determination of whether it is necessary to have someone supervise the departure or arrival of a participant to and from their home will be made at the time of enrollment. E. Applicants and their families will be notified if they are accepted into the program. III. DISCHARGE PROCESS A. The participants will be referred to other programs or facilities when their decline in functioning prohibits meaningful and beneficial participation in the DAI program. B. Participants who have demonstrated improvement will be integrated into regular Senior Center activities or referred to other programs. C. Prior notice of discharge will be given in order to provide time to make alternate arrangements for the participant. IV. ATTENDANCE A. If the participant is absent due to extended illness or other reason, he/she must be reevaluated before re-entering the program. There is a limit to the length of time a space can be held, depending on current census and the waiting list. Returning participants will have first priority on the waiting list.

12 V. SUPPORTIVE SERVICES A. The Senior Center will provide for transportation to DAI. The participant must be able to ambulate independently between their home and the bus. Drivers are strictly prohibited from entering a participant s home to assist them. The vehicles accommodate persons with disabilities. A donation is appreciated for this service. B. The participants may join in the morning coffee hour; a small fee is required. The daily congregate lunch program in the Senior Community Café is also available. Prior reservations are required and donations are appreciated. C. The Senior Center periodically offers special events on-site, which may include DAI participants. A fee may be required. D. The Senior Center periodically sponsors special events off-site. DAI participants who wish to attend must be accompanied by staff or an escort in order to participate. A fee may be required. E. A registered VNA nurse is on site mornings while the program is in session. F. The DAI Program staff offers a family support group, which meets on a periodic basis. VI. EMERGENCY POLICIES A. Family members and clients should be aware that in the event of a serious medical emergency, the staff would call 911 and initiate other appropriate procedures. B. Participants who are fully conscious may refuse medical assistance only after the ambulance has arrived and/or a waiver has been signed. C. Family members will be notified of incidents, accidents and emergencies. D. Family members will be notified of early adjournment due to inclement weather or other emergencies. E. Participants and/or their family members will be notified of cancellation of the program due to inclement weather conditions or other emergencies. VII. FEES A. The daily participation fee is $10.00 for Wallingford residents, $20.00 for out-of-town participants, with billing at the beginning of each month for the agreed number of days of service. Payment is due and payable by end of the same month. B. Additional fees or donations may be requested for transportation, lunch or special events. These usually require prior reservations. VIII. PROGRAM SUPPORT 1. DAI is a program of the Wallingford Senior Center and receives its major funding for staffing from the Town of Wallingford. The program is supplemented by participant fees, fundraising projects and donations. 2. Participants may utilize transportation provided by family or friends in lieu of that offered by the Senior Center transportation program. 3. Participants may bring their lunch if they do not choose to join the Senior Community Cafe lunch.

13 V SPECIAL EVENTS AND ONGOING ACTIVITIES I. SPECIAL EVENTS A. Eligibility 1. Special events are open to registered members of the Senior Center and their spouses. Non-members may register if space is available. 2. Attendance at most events may be limited. B. Reservations/Tickets 1. Reservations and/or ticket sales begin at 9:00 a.m. on the pre-announced date. 2. If a fee is required, it must accompany the reservation. Space will not be reserved without payment. 3. Reservations are accepted on a first-come, first-served basis. When all spaces are filled, a waiting list will be maintained. Members may register for one additional participant only. 4. Non-members will be charged a higher fee. 5. Reservations/tickets are non-transferable. C. Cancellations 1. Cancellations must be made through the office. Cancellations will be filled first from the waiting list. 2. A refund will be issued only if the reservation can be filled from the waiting list. 3. An event may be cancelled due to insufficient interest or postponed due to weather conditions or emergencies. 4. If an event is cancelled, refunds will be issued. II. CLASSES, WORKSHOPS A. Eligibility 1. Classes are open to registered members of the Senior Center. Non-members may register if space is available. 2. Class size may be limited due to space restriction, the type of activity or the requirements of the instructor or leader. B. Fees 1. Classes that require a fee must be paid in advance. 2. Non-members will be charged a higher fee. 3. Class fees are non-refundable once the class or series begins. 4. Class fees are based on the costs incurred for the instructor, supplies and equipment. 5. A class or workshop may be cancelled due to insufficient interest or postponed due to weather conditions or unforeseen circumstances. III. BINGO A. Bingo Committee 1. A Bingo Committee consisting of a chairperson and four committee members is elected annually by the Bingo participants. 2. At least one month s notice of elections must be given to the participants to allow adequate time for nominations. 3. The Committee is responsible for conducting each Bingo session, usually held twice each week. 4. The Committee, including the Chairperson, is responsible for bringing problems to the attention of the staff and ensuring the orderly conduct of the games.

14 B. Rules of Play 1. Distribution of Bingo cards will begin at 12:30 p.m. unless there is a delay due to a special circumstance at the Senior Center. Bingo workers and disabled persons may receive their cards prior to the general distribution. 2. Each player may purchase a ticket entitling him/her to a specific number of cards. The cost is $1.00 per card. This ticket will be exchanged for bingo cards distributed by the card dealer. 3. Each player may purchase and play a maximum of six cards. 4. The Chairperson will announce which version of bingo will be played prior to play. 5. Two Big Games will offered at each session at which time players may purchase additional cards at 50 cents each, up to the allowed maximum of six cards. 6. Players arriving after 1:15 p.m. may not play the first half Big Game. 7. The Chairperson will submit the monies collected to a volunteer for verification. The total receipts will be disbursed as winnings on the same day. 8. Players may change cards only at the times designated by the Chairperson. 9. Players who hold a winning card must raise their hand and shout BINGO. 10. The winning card must be presented for verification by a checker. 11. Players should not clear their cards until a winner is determined. The game ends when the caller states that the cards may be cleared or the game is over. 12. If more than one player has Bingo, the monies will be split equally. If a player has Bingo on more than one card for the same game, he/she will be paid an equal share of the money for each winning card. 13. Disabled players may receive assistance from volunteers as needed. 14. Bingo is open to all registered members of the Senior Center. Guests of members may attend occasionally, each guest no more than two times per month. 15. Bingo equipment and supplies are the property of the Senior Center. 16. Seating may not be reserved prior to play.

15 VI VOLUNTEER OPPORTUNITIES The mission and goals of the Wallingford Senior Center are achieved with the assistance of numerous volunteers demonstrating a wide variety of skills, talent and experience. Challenging and creative positions are available throughout the Wallingford Senior Center on an ongoing or one-time basis. Positions include instructors, group leaders, entertainers, receptionists and program assistants. A. VOLUNTEER DEFINITION A Wallingford Senior Center volunteer is someone who serves in a position or job description at the direction of and on behalf of the Wallingford Senior Center, without receiving or expecting to receive monetary compensation. B. POSITION OR JOB DESCRIPTION A written job description will be developed for each volunteer position which will be reviewed periodically to reflect changes in responsibility. A copy of the position description will be given to a prospective volunteer and discussed. Persons shall not represent themselves to the public on behalf of the Senior Center unless they have reached an agreement about the services they will perform. C. DEVELOPMENT - Orientation, training and informational updates consistent with the vision, mission and goals of the Wallingford Senior Center shall be provided to all volunteers to enhance their ability to effectively perform their position responsibilities. D. SUPERVISION AND SUPPORT Each volunteer will have a supervisor, either a staff member or volunteer. Volunteers are encouraged to discuss any ideas, concerns or suggestions about their work with their supervisor. Both volunteers and supervisors have the right to request a change in responsibilities. E. PROGRESS REVIEWS Volunteers and their supervisors will review progress on a regular basis. The reviews will be based on the volunteer s position description and the mission and goals of the Wallingford Senior Center. F. RESPONSIBILITIES Volunteers must keep their own record of hours on forms provided by the Wallingford Senior Center. These records must be turned into the main office at the end of each month. Volunteers must wear an identifying volunteer badge while performing their duties either within or outside of the Senior Center. A volunteer must communicate to the supervisor any request for leave of absence or a notice of resignation. G. RESOLUTION OF PROBLEMS All problems and conflicts should be resolved by the volunteers and their supervisors as they occur or during progress interviews. If efforts to resolve them are not successful, the matter should be discussed with the Executive Director. H. RECOGNITION AND AWARDS Volunteer Recognition will be held annually at which time volunteers will be honored for their contributions to the Wallingford Senior Center. Volunteer service hours will be tabulated on an annual basis. A Volunteer Handbook containing detailed information will be made available to each volunteer.

16 VIII SENIOR COMMUNITY CAFÉ I. ELIGIBILITY A. The Senior Community Café is offered to all persons age 60 or over and their spouses, regardless of age. B. Persons under age 60 may participate as guests with prior notice made to the Site Manager. II. RESERVATION PROCESS A. Reservations must be made at least 24 hours in advance with the Site Manager. B. Reservations may be made in person or by phone ( ) between the hours of 9 a.m. and 12 noon. C. Reservations will be taken on a first-come, first-served basis. If the demand exceeds capacity, persons may place their name on a waiting list. Persons on the waiting list will be accommodated if a cancellation should occur. III. CANCELLATION PROCESS A. Cancellations of reserved meals must be made as soon as possible, at least 24 hours in advance, with the Site Manager, either in person or by phone. IV. SEATING A. Reservations may be confirmed by obtaining a lunch ticket at the Site Manager s desk beginning at 10:45 a.m. on the day of the meal. Participants may pick up only their ticket and that of their spouse or one friend. B. Seating is on first-come, first-served basis. There is no reserved seating. C. Participants should plan to be seated by 11:30 a.m.; lunch is served at 11:45 a.m. V. DONATIONS A. The requested donation for eligible participants is posted. B. Each participant may deposit his or her donation in a closed box. C. Guests under age 60 are required to donate the full non-subsidized cost of the meal, which is posted. D. Participants who cannot make the requested donation may contribute what they can. VI. MENUS, HEALTH AND SAFETY INFORMATION A. Menus are announced each month and are posted at the Senior Center, in the newsletter and in the newspapers. B. Entrees and eating utensils are not to be removed from the building. The participants may remove bread, fruit and milk from the building. VII. HOME DELIVERED MEALS A. Meals may not be ordered for take out. The only exception is that if regular participants are temporarily confined to home, someone may bring them their meal each day up to a limit of five days. B. Meals on Wheels service is available for those who are confined at home permanently or for a long period of time.

17 VIII. RESOLUTIONS OF PROBLEMS A. Comments and suggestions regarding the meals should be directed to the Site Manager. B. Complaints and disputes arising over the meal program should be handled first by the Site Manager and then by the Executive Director of the Senior Center. IX. CLOSINGS A. Cancellation of the meal due to storms or emergency will be announced over WELI and other media as soon as possible. B. Participants should be aware that a meal that was to be served on a snow or storm day, during which the site was closed, would be served on the following day. C. Reservations made for the snow or storm day will be honored on the first day the site is re-opened. Those who did not have a reservation for that day will be served only in the event that there are cancellations. D. Closings usually mean a disruption in the menu pattern for two days. Contact the Site Manager with questions regarding reservations or menu changes.

18 VII TRANSPORTATION SERVICE I. ELIGIBILITY A. The Senior Center transportation system may be used by Wallingford residents age 60 and over who do not drive their own vehicles or who cannot access a public transportation system to reach their desired destination. B. Those who do own their own vehicles may use the system on a temporary basis if their vehicle is in for repairs, if inclement weather prevents them from driving safely or if they are experiencing a temporary disabling condition. II. SPECIAL ASSISTANCE A. Physically frail individuals may enter and exit the vehicles using assistive devices such as canes or walkers with minimum assistance from the driver. Individuals in wheelchairs will receive assistance to enter the wheelchair lift that will be secured by the driver. B. This transportation system is curb-to-curb service. The drivers are not allowed to assist individuals to enter or exit their homes. C. Electric wheelchairs or carts can be accommodated. A written physician s request is required prior to scheduling by the Transportation Dispatcher. D. Riders must be capable of entering and exiting the vehicles and their homes on their own or with the assistance of an escort. E. Shoppers are limited to two bundles each, excluding a carry-on. Drivers will load bundles on and off the vehicle; they may not carry them into an individual s home. III. DESTINATIONS A. Destinations, in order of priority, within the Town of Wallingford include: 1. Medical appointments 2. To and from the Senior Center and the Daily Activities for Independence Program. 3. Grocery Shopping 4. Banking and bill paying 5. Other appointments (lawyer, hairdresser) 6. Visiting (nursing homes, friends, etc.) The current schedule is available from the Senior Center Office and is posted on the bulletin board. It is frequently updated to reflect changing needs. B. The vehicles may provide service in or out-of-town to special destinations approved by the Executive Director. They may include, but not be limited to, the State Capitol, surrounding Senior Centers or a special event. IV. HOURS OF OPERATION A. The transportation system runs from to 8:30 a.m. to 3:30 p.m., Monday through Friday, B. The Executive Director must approve use of vehicles for hours other than above. V. RESERVATIONS A. Reservations are required by 12 noon of the preceding workday by contacting the Senior Center. B. Reservations will be accepted on a first-come, first-served basis, with consideration given to priority destinations and as the schedule allows.

19 C. Drivers are not responsible for scheduling. To ensure proper service, contact the Senior Center office. DO NOT make reservations or cancellations with the drivers. D. Every effort will be made to accommodate an individual s appointments. However, an alternative time may be suggested in order to better serve all the requests. VI. CANCELLATIONS A. If it becomes necessary to cancel a reservation, please call as soon as possible. The staff will be available to take phone calls at the Senior Center beginning at 8:30 a.m. B. If transportation should be delayed due to unforeseen circumstances or an emergency, every effort will be made to contact an individual directly. C. If transportation should be cancelled due to inclement or dangerous weather, every effort will be made to contact you directly. Cancellations will also be announced on WELI-960 AM and KC FM. VII. SAFETY A. All passengers are required to wear seat belts when riding in vehicles. The driver will assist as needed. B. The vehicles are not available for emergency medical transportation. C. The driver may refuse to transport a passenger, after contacting the Senior Center, in the following situations: 1. The individual appears too ill to be transported. 2. Sidewalks or driveways are unsafe for walking due to ice or snow accumulation. D. The driver must secure all wheelchairs and carts. VIII. PROGRAM SUPPORT A. The Transportation Program receives its major funding from the Town of Wallingford and is supplemented by donations. B. The vehicles are leased by the Town of Wallingford from the Greater New Haven Transit District (GNHTD) C. Donations for transportation by participants are appreciated. IX. GRATUITIES A. The drivers or escorts may not accept gratuities.

20 IX MEMBER ADVISORY COUNCIL The Wallingford Senior Center Member Advisory Council (MAC) was organized in February 2001 following approval of the Wallingford Committee on Aging, Inc. Purpose The Member Advisory Council informs and advises the Executive Director regarding Senior Center operations and programs, participant and community needs and shares information on participant satisfaction with current services and activities. Membership The Council is comprised of fifteen (15) Senior Center members representing varied program areas. The Council elects a President, Vice President and Secretary annually. Meetings The Council meets monthly on the first Friday of the month at the Senior Center. Staff and the WCOA are represented at each meeting as ex-officio members. Agenda The Council addresses issues of concern conveyed to them by any member. The issues may be presented personally or by placing a written note in the Suggestion Box. The agenda and minutes of each meeting are posted on the Member Advisory Council bulletin board at the Senior Center. Additional information is contained in the Purpose and Rules of Operation and the minutes of the Member Advisory Council on file in the Senior Center office.

21 XI SNET/SENIORNET COMPUTER LEARNING CENTER OF WALLINGFORD The SNET/SeniorNet Computer Learning Center opened early in 1999 at the Wallingford Senior Center, site sponsor for the program. The initial funding and ongoing financial support has been provided by SNET. Purpose SeniorNet is a nonprofit organization whose goal is to build an international community of computerusing older adults. Membership Adults age 50 or older are eligible for classes and membership in the Learning Center. Members must join SeniorNet and annual dues are required. The Coordinating Council of the Learning Center shall consist of six officers, committee chairs and the Wallingford Senior Center staff, serving ex-officio. The Coordinating Council shall be responsible for the operation of the Learning Center, including curriculum selection and budget planning. Meetings The Coordinating Council shall meet at least monthly (except July and August) during the normal business hours of the Senior Center Agenda Volunteers staff and support the Learning Center by teaching, coaching, planning, administering or helping in any way for the program to meet its objectives. All income generated from class fees are used to support activities of the Learning Center, including the purchase and repairs of supplies, equipment and furniture as needed. Class topics and schedules are flexible and change with the availability instructors. Further information is available by contacting the Program Coordinator or the Chairperson of the Coordinating Council.