The NHS Minor Ailment Service at your local pharmacy

Size: px

Start display at page:

Download "The NHS Minor Ailment Service at your local pharmacy"

Alexis Long
6 years ago
Views:

1 The NHS Mior Ailmet Service at your local pharmacy ADVICE Iformatio for patiets _MAS leaflet_fin.idd 1 03/04/ :50

2 317935_MAS leaflet_fin.idd 2 03/04/ :50

3 What is the NHS Mior Ailmet Service? The Mior Ailmet Service is a NHS service for childre, people aged60 or over, people who hold a medical exemptio certificate ad people o certai beefits. Whe you are registered for the Mior Ailmet Service, your pharmacist ca give you medicie for a mior illess or complait, if they thik you eed it. You will ot have to pay for this. Who is the service for? You ca use the NHS Mior Ailmet Service if: you are registered with a GP surgery i Scotlad, ad you are uder 16, or uder 19 ad i full-time educatio you are 60 or over you have a valid materity exemptio certificate, medical exemptio certificate, or war pesio exemptio certificate you get Icome Support, Icome-based Jobseeker s Allowace, Icome-related Employmet ad Support Allowace, Uiversal Credit or Pesio Credit Guaratee Credit, or you are amed o, or etitled to, a NHS tax credit exemptio certificate or a valid HC2 certificate. You ca t use the NHS Mior Ailmet Service if you live i a care home _MAS leaflet_fin.idd 3 03/04/ :50

4 How do I register for the service? The NHS Mior Ailmet Service is available from pharmacies across Scotlad. You ca choose which pharmacy to register with. You ca register at ay time you do t have to make a appoitmet. Whe you register, your pharmacist may ask you for some iformatio, icludig your ame, date of birth ad postcode. They will also check whether you ca use the NHS Mior Ailmet Service ad may ask you for proof, for example your materity or medical exemptio certificate. Try to remember to brig this proof with you. Your pharmacist will complete a form, which you must sig. Your pharmacist will complete a separate form for each member of your family, icludig childre uder 16, or uder 19 ad i full-time educatio. You ca oly register for the service with oe pharmacy at a time. If you register with a ew pharmacy, you will o loger be registered at the old pharmacy. 2 While you are registered for the service you ca still make a appoitmet to see your doctor wheever you like. Remember that eve if you ca t use this free service, you ca go to your pharmacist for advice or to buy a medicie for a mior illess or complait _MAS leaflet_fin.idd 4 03/04/ :50

5 How does the service work? You will be able to get advice ad free treatmet (if you eed it) from your pharmacist for mior illesses ad complaits, such as: ace athlete s foot backache cold sores costipatio cough diarrhoea earache eczema ad allergies haemorrhoids (piles) hay fever headache head lice idigestio mouth ulcers asal cogestio pai period pai thrush sore throat threadworms warts ad verrucae Your pharmacist, like your doctor, ca oly give out certai medicies ad products. You may ot get the medicie or product you would ormally buy. If your pharmacist feels it is better for you to see your GP, they may refer you directly or ask you to make a appoitmet with your GP _MAS leaflet_fin.idd 1 03/04/ :50

6 Ca I still go to other pharmacies? Yes, you ca go to ay pharmacy to buy medicies or collect other prescriptios. However, you will eed to go to the pharmacy you have registered with to use the service. What if I m uhappy about the service I have received from the pharmacy? If you ca, first talk to the pharmacist so they ca try to sort out your complait immediately. If you ca t do this, or if you have already spoke to your pharmacist ad are still uhappy, you ca make a complait. The leaflet Makig a complait about the NHS explais how to do this. You ca get this leaflet from most places where you get NHS care, or at How to fid out more For more iformatio about aythig i this leaflet, cotact: your local pharmacy your doctor or a member of NHS staff ivolved i your care the NHS Iform Helplie o (calls from a ladlie are free), or your local citizes advice bureau (fid your earest bureau o the iteret at or i your local phoe book) _MAS leaflet_fin.idd 2 03/04/ :50

7 317935_MAS leaflet_fin.idd 3 03/04/ :50

8 to ask for this iformatio i aother laguage or format. This iformatio is available o the Scottish Govermet website ( ad o the Health Rights Iformatio Scotlad website ( Produced by Health Rights Iformatio Scotlad, a project of Cosumer Focus Scotlad, o behalf of the Scottish Govermet Health Directorates. Versio 3Produced i September 2013 ISBN: APS Group Scotlad DPPAS14261 (06/15) _MAS leaflet_fin.idd 4 04/04/ :24

Complaint form. Helpline:

Complaint form. Helpline: Helplie: 0161 923 6602 1 Complait form The quickest ad easiest way to complai about a doctor is to use our olie form at www.gmc-uk.org/complait. Whe you submit your complait olie, we will email you with