Chapter 1. Evidence-Based Management: The Basic Principles... 3 Eric Barends, Denise M. Rousseau, and Rob B. Briner

Transcription

1 BRIEF CONTENTS Foreword David Blumenthal...xix Acknowledgments...xxi An Introduction Anthony R. Kovner and Thomas D Aunno...xxiii Part I Overview Chapter 1. Evidence-Based Management: The Basic Principles... 3 Eric Barends, Denise M. Rousseau, and Rob B. Briner Chapter 2. Rapid Evidence Assessments in Management: An Example...21 Eric Barends, Karen Plum, and Andrew Mawson Chapter 3. The Baldrige: What We ve Learned from the Most Rigorous Evidence-Based Management in Healthcare Organizations...47 John R. Griffith Part II Scientific Evidence Doing the Work Chapter 4. Research Opportunities and Examples...65 Thomas Rundall and Terese Otte-Trojel Chapter 5. Acquiring Evidence...85 Susan Kaplan Jacobs Chapter 6. Barriers to the Use of Evidence-Based Management in Healthcare... and How to Overcome Them Thomas D Aunno Chapter 7. Learning from Other Domains Denise M. Rousseau and Brian C. Gunia vii

2 viii Brief Contents Part III Scientific Evidence Examples of Practice Chapter 8. Case Study: The Evolution of Evidence-Based CEO Evaluation in a Multi-Unit Health System Lawrence Prybil and Michael Slubowski Chapter 9. Case Study: The Healthy Transitions Program in Late-Stage Kidney Disease Sofia Agoritsas, Steven Fishbane, and Candice Halinski Chapter 10. Case Study: Evidence-Based Criteria for Hospital Evacuation, Ten Years After: Hurricane Katrina K. Joanne McGlown, Stephen K. O Connor, and Richard M. Shewchuk Chapter 11. Case Study: Integrated Chronic Care Management and the Use of Evidence in Decision Making Kyle L. Grazier Part IV Organizational Evidence Chapter 12. Engineering, Evidence, and Excellence: The Kaiser Permanente Example Jed Weissberg and Patrick Courneya Chapter 13. Big Data and Evidence-Based Management at Lyndon B. Johnson General Hospital Jessie L. Tucker III Chapter 14. An Academic Practice Partnership to Support Evidence-Based Management at Rush University Medical Center Andrew N. Garman, Tricia J. Johnson, Shital C. Shah, W. Jeffrey Canar, Peter W. Butler, and Chien-Ching Li Chapter 15. Teaching Capstone at NYU Wagner: Demonstrating Competency and Applying the Principles of Evidence-Based Management John Donnellan Chapter 16. The Consulting Approach as an Application of Evidence- Based Management: One Firm s Experience Kim Carlin

3 Brief Contents ix Part V Experiential Evidence Chapter 17. Experience of a Hospital Manager Lynn McVey and Eric Slotsve Chapter 18. How to Do Evidence-Based Management: A Demonstration Bryce Clark Chapter 19. Perspective on Hospital Performance: Interview with David Fine, President and CEO, Catholic Health Initiatives Institute for Research and Innovation, Englewood, Colorado Chapter 20. Perspective on Hospital Performance: Interview with Richard D Aquila, Chief Operating Officer, Yale New Haven Health System Chapter 21. Perspective on Hospital Performance: Interview with Michael Dowling, Chief Executive Officer, Northwell Health System Part VI Stakeholder Concerns Chapter 22. Perspective on Medicine: Interview with Ethan Basch, MD, University of North Carolina Chapter 23. Perspective on Nursing: Interview with Maja Djukic, New York University College of Nursing Chapter 24. Perspective on Big Data: Interview with John Billings, Professor, NYU Wagner Chapter 25. Perspective on Evidence-Based Practice: Interview with Eric Barends, Center for Evidence-Based Management, Amsterdam, the Netherlands Chapter 26. Perspective on Hospital Performance: Interview with Quint Studer, Studer Associates, Pensacola, Florida Chapter 27. Evidence-Based Management: Where Do We Go from Here? Thomas D Aunno and Anthony R. Kovner

4 x Brief Contents Appendix A: A 2016 Course Reference Guide on Evidence-Based Management Eric Barends Appendix B: A Starter Set of Additional Readings About Evidence-Based Management in Healthcare Anthony R. Kovner About the Editors About the Contributors...377

5 DETAILED CONTENTS Foreword David Blumenthal...xix Acknowledgments...xxi An Introduction by Anthony R. Kovner and Thomas D Aunno...xxi Why Should Managers Read This Book?...xxiii Why Do We Care Passionately About Evidence-Based Management?...xxiii What Did the First Edition Accomplish?...xxiv What Do We Intend to Accomplish in the Second Edition?...xxv What Have We Not Yet Been Able to Accomplish?...xxx Part I Overview Chapter 1. Evidence-Based Management: The Basic Principles... 3 Eric Barends, Denise M. Rousseau, and Rob B. Briner Introduction...3 What Is Evidence-Based Practice?...4 What Counts as Evidence?...4 Why Do We Need Evidence-Based Practice?...5 What Sources of Evidence Should Be Considered?...6 Why Do We Have to Critically Appraise Evidence?...11 Why Focus on the Best Available Evidence?...12 Some Common Misconceptions About Evidence-Based Practice...13 What Is the Evidence for Evidence-Based Practice?...16 Summary...17 Notes...18 References...18 xi

6 xii Detailed Contents Chapter 2. Rapid Evidence Assessments in Management: An Example...21 Eric Barends, Karen Plum, and Andrew Mawson Evidence Summaries...21 Rapid Evidence Assessments...23 Acknowledgments...40 Notes...41 References...41 Chapter 3. The Baldrige: What We ve Learned from the Most Rigorous Evidence-Based Management in Healthcare Organizations...47 John R. Griffith The Baldrige Process and Its Results as Evidence-Based Management...47 The Ethical Framework of the Baldrige Is Consistent With Medical Professionalism...48 The Winners Represent All of Healthcare and Much of America...49 The Baldrige Model, a Comprehensive System for Managing HCOs...50 The Consensus Directly Improves Patient Care and Reduces Cost...56 Several Factors Impair the Spread of the Consensus How the Spread of the Model Can Be Encouraged...58 Limitations...60 References...60 Part II Scientific Evidence Doing the Work Chapter 4. Research Opportunities and Examples...65 Thomas Rundall and Terese Otte-Trojel Introduction...65 The Healthcare Management Research Context...66 Research Opportunities Across the Four Types of Evidence...67 Conclusion...80 References...80

7 Detailed Contents xiii Chapter 5. Acquiring Evidence...85 Susan Kaplan Jacobs Introduction...86 Prerequisites to Step Step 1: Asking Translating a Practical Issue or Problem into an Answerable Question...90 Step 2: Acquiring Systematically Searching for and Retrieving the Evidence...92 Steps 3 Through 6: Appraise, Aggregate, Apply, Assess An Overview of Knowledge Practices...99 Teamwork for Evidence-Based Healthcare Management Conclusion: Challenges for Locating Evidence References Chapter 6. Barriers to the Use of Evidence-Based Management in Healthcare... and How to Overcome Them Thomas D Aunno Barriers to the Practice of Evidence-Based Management How to Increase the Use of Evidence-Based Management in Healthcare Organizations Conclusions References Chapter 7. Learning from Other Domains Denise M. Rousseau and Brian C. Gunia Three Conditions: Ability, Motivation, and Opportunities New Initiatives that Open Possibilities for Evidence-Based Management Conclusion References Part III Scientific Evidence Examples of Practice Chapter 8. Case Study: The Evolution of Evidence-Based CEO Evaluation in a Multi-Unit Health System Lawrence Prybil and Michael Slubowski Introduction Background...143

8 xiv Detailed Contents Initial Transformation of SCL Health CEO Evaluation Policy and Practices Disruptions to the System and the CEO Evaluation Process Reinstituting a Formal CEO Evaluation Process Questions References Chapter 9. Case Study: The Healthy Transitions Program in Late-Stage Kidney Disease Sofia Agoritsas, Steven Fishbane, and Candice Halinski Introduction Background Applying an Evidenced-Based Management Approach Conclusion Questions References Chapter 10. Case Study: Evidence-Based Criteria for Hospital Evacuation, Ten Years After: Hurricane Katrina K. Joanne McGlown, Stephen J. O Connor, and Richard M. Shewchuk Introduction Hospital Evacuation Evidence Pre-Katrina Emergence of Information as Evidence Following Katrina To Evacuate or Not? It Can Happen Again: Hospital Evacuation Planning Future Direction in the Use of Evidence in Practice Next Steps for Healthcare Managers and Leaders Questions References Chapter 11. Case Study: Integrated Chronic Care Management and the Use of Evidence in Decision Making by Kyle L. Grazier Background Applying Evidence-Based Management Conclusion Assignment...208

9 Detailed Contents xv Questions References Part IV Organizational Evidence Chapter 12. Engineering, Evidence, and Excellence: The Kaiser Permanente Example by Jed Weissberg and Patrick Courneya Introduction Engineering the Care Delivery System Evidence Leads to Excellence Conclusion References Chapter 13. Big Data and Evidence-Based Management at Lyndon B. Johnson General Hospital by Jessie L. Tucker III Introduction Big Data and Analytics Current and Emerging Evidence-Based Solutions Applying Evidence-Based Management Conclusion References Chapter 14. An Academic Practice Partnership to Support Evidence-Based Management at Rush University Medical Center by Andrew N. Garman, Tricia J. Johnson, Shital C. Shah, W. Jeffrey Canar, Peter W. Butler, and Chien-Ching Li Introduction Rush University Medical Center Description of the Masters Project Program Evaluating Results Conclusions References Chapter 15. Teaching Capstone at NYU Wagner: Demonstrating Competency and Applying the Principles of Evidence-Based Management by John Donnellan Introduction...261

10 xvi Detailed Contents Capstone at NYU Wagner The EMPA Program for Nurse Leaders The Capstone Experience Lessons Learned / Next Steps Acknowledgments References Chapter 16. The Consulting Approach as an Application of Evidence-Based Management: One Firm s Experience by Kim Carlin Why Healthcare Clients Use Consultants Stages of a Carpedia Engagement Why We Need Evidence-Based Management in Business A Consultant s Experience The Application of Evidence-Based Management Theory in the Carpedia Approach The Process of Implementing Change Based on Evidence Perioperative Services, Nursing Productivity, and Patient Flow at a Canadian-Based Academic Medical Center Conclusion References Part V Experiential Evidence Chapter 17. Experience of a Hospital Manager by Lynn McVey and Eric Slotsve Introduction Moving from Old to New Management Putting It All Together Results Achieved The Persisting Problem Conclusion References Chapter 18. How to Do Evidence-Based Management: A Demonstration by Bryce Clark Framing the Question Behind the Decision Finding Sources of Information...308

11 Detailed Contents xvii Evaluating the Evidence (Assessing the Accuracy, Applicability, and Actionability of the Information) Determining if the Information Is Adequate Lessons Learned Chapter 19. Perspective on Hospital Performance: Interview with David Fine, President and CEO, Catholic Health Initiatives Institute for Research and Innovation, Englewood, Colorado Chapter 20. Perspective on Hospital Performance: Interview with Richard D Aquila, President, Yale New Haven Hospital Chapter 21. Perspective on Hospital Performance: Interview with Michael Dowling, Chief Executive Officer, Northwell Health System Part VI Stakeholder Concerns Chapter 22. Perspective on Medicine: Interview with Ethan Basch, MD, University of North Carolina Chapter 23. Perspective on Nursing: Interview with Maja Djukic, Assistant Professor, Rory Meyers College of Nursing, New York University Chapter 24. Perspective on Big Data: Interview with John Billings, Professor, NYU Wagner Chapter 25. Perspective on Evidence-Based Practice: Interview with Eric Barends, Center for Evidence-Based Management, Amsterdam, the Netherlands Chapter 26. Perspective on Hospital Performance: Interview with Quint Studer, Studer Group, Pensacola, Florida Chapter 27. Evidence-Based Management: Where Do We Go from Here? by Anthony R. Kovner and Thomas D Aunno How Do We Identify the Field of Evidence-Based Management? How Can We Get Teams to Work Together?...353

12 xviii Detailed Contents How Can We Facilitate Organizational Ownership of Evidence-Based Management? How Can We Prepare Managers to Engage in Evidence-Based Management? How Can We Originate, Standardize, and Disseminate Data on Evidence-Based Management? How Can We Get Funders and Regulators to Behave as Partners? Epilogue Reference Appendix A: A Course Reference Guide on Evidence-Based Management by Eric Barends General Evidence-Based Management Books Principles of Evidence-Based Management Relationships Between Academic and Practitioner Knowledge and Action Teaching and Training in Evidence-Based Management.362 Critiques of Evidence-Based Management Rapid Evidence Assessments, Systematic Reviews, and Research Syntheses Evidence-Based Practice, REAs, and Systematic Reviews in Healthcare Examples of Systematic Reviews and REAs Relevant to Human Resources Management How to Read Research Articles Websites Relevant to Evidence-Based Management Appendix B: Starter Set of Additional Readings About Evidence-Based Management in Healthcare by Anthony R. Kovner Highlighted Selections Additional Selections for Further Reading About the Editors About the Contributors...377