RYAN WHITE PART A PROVIDERS WORK TO END THE EPIDEMIC

Transcription

1 2 nd THE POWER OF QUALITY IMPROVEMENT RYAN WHITE PART A PROVIDERS WORK TO END THE EPIDEMIC Tuesday, November 17, 2015 Rosenthal Pavilion, 10 th Floor Kimmel Center New York University

2 2 THE POWER OF QUALITY IMPROVEMENT Part A Providers Work to End the Epidemic At this second Part A quality conference, the stated theme, Part A Providers Work to End the Epidemic focuses on applying the strategies and methods of quality management to end the HIV epidemic in New York. Many providers have framed their projects within this context. Providers will be presenting their improvement work, demonstrating ongoing partnerships with consumers, and will share lessons learned in their workshop presentations and posters. This conference was structured to present distinctive examples of quality management from Part A services to provide us all with the opportunity to learn from each other. There are projects that address reassessments-a marker of retention in care; improving the ways patients experience services; reviewing collaborative systems within organizations as well as between organizations; and identifying ways supportive services can assist patients in achieving viral load suppression. That we were able to host a second conference in 2015 demonstrates the active nature of quality management efforts in Part A programs. As the intent of this conference is to bring together colleagues to share improvement work through the poster and workshop presentations, we are providing this program with contact information and the titles of the projects because this work impacts us all. The projects presented at this conference demonstrate the breadth of quality activity in the New York EMA. This year s projects, from over 30 Part A providers, represent programs located in each borough and Tricounty. As the Part A program has matured over time, it has become a truly comprehensive quality program, and the projects presented here attest to the success that has been achieved in all kinds of organizations, large and small, hospitals, CBOs, advocacy organizations. All of them share a commitment to addressing the goal of using quality management to end the epidemic, by improving services for every patient. This conference represents a beginning only, and we urge you to reach out to your colleagues, and to share information as we all strive to harness the power of quality improvement in Part A programs, both to end the epidemic in New York and to improve individual patient outcomes.

3 14 3 Conference Presenters Conference Assistants Rachel Davis Darryl Fields Gina Gambone Wanda Osborne Guadalupe Dominguez Plummer Amanda Raker Kehmisha Reid Claire Simon Introductory Speakers Graham Harriman Director, Part A Care and Treatment Program Nova West, MPH Program Manager Part A Quality Management Program NYS DOH AIDS Institute Demetre Daskalakis, MD, MPH Assistant Commissioner, Bureau of HIV Prevention and Control Thank You

4 4 Poster Presenters Nadine Akinyemi Esther Obanero Bridging Access to Care, Harm Reduction Program Project Title: System Level Change to routinize HIV testing to align with National HIV/AIDS Strategies Timothy Au APICHA Community Health Center, Care Coordination Program Project Title: Increase the Rate of Viral Load Suppression Robert Cestone Family Services of Westchester, Medical Case Management Program Project Title: Monitoring Client Labs across Ryan White Programs for Progressive Health Outcomes Hillary Getty Michelle A. Montgomery CAMBA, Food and Nutrition Program Project Title: Improving Quality Together: Expanding Capacity for QI Activities by Implementing Shared Project Goals Brent Gibson New York Harm Reduction Educators, Supportive Counseling Program Project Title: Development of a system for closing the loop on referrals Rebecca Goldberg rgoldberg@harlemunited.org Scott Spiegler sspiegler@harlemunited.org MaNtesetse Kgama mkgama@harlemunited.org Harlem United, Harm Reduction Program Project Title: Measuring Harm Reduction Success from the Client s Perspective 13 Abstract Review Committee Amida Castagne acastagne@health.nyc.gov Bettina Carroll Public Health Solutions bcarroll@healthsolutions.org Jennifer Carmona jcarmona@health.nyc.gov Julia Cohen jcohen8@health.nyc.gov Gina Gambone ggambone1@health.nyc.gov Graham Harriman gharriman@health.nyc.gov Tracy Hatton NYS DOH AIDS Institute tracy.hatton@health.ny.gov Julie Lehane Westchester County Department of Health jah3@westchestergov.com Katherine Penrose kpenrose@health.nyc.gov Guadalupe Plummer gdominguez@health.nyc.gov Kehmisha Reid NYS DOH AIDS Institute Kehmisha.reid@health.ny.gov Nina Rothschild nrothsch@health.nyc.gov Emily Walits ewalits@health.nyc.gov Nova West NYS DOH AIDS Institute nova.west@health.ny.gov

5 12 WorkshopPresenters:NewApproachestoHIVTesting NadineAkinyemi BridgingAccesstoCare,HarmReductionProgram ProjectTitle:LeveragingQIActivitiestoImproveSeropositivityandLinkagetoCareRates AncaGiurgiulescu WyckoffHeightsMedicalCenter,EarlyInterventionServicesProgram ProjectTitle:ImprovingtheRoutineHIVTestingProcessinanUrbanEmergencyDepartment:Findings fromatimestudyatwyckoffheightsmedicalcenter EishelleTillery AndrewFrazier GMHC,EarlyInterventionServices ProjectTitle:NeverTooOldtoKnowYourStatus:GMHC seiptestinginitiativeandlinkagetocare Success FACILITATOR: MaureenMalave ProjectDirector,HIVTestingUnit NYCDOHMH 5 Shanese Gray Erika D Aquino erikad@greyston.org Greyston Foundation, Medical Case Management Program Project Title: Improving the Accuracy of Reported Primary Care Status Measures: An Opportunity for Client Education Anne Lyster AnneLy@camba.org Michelle A. Montgomery MichelleM@camba.org Glen Williams Bailey Santoro CAMBA, Supportive Counseling Program Project Title: Testing Strategies to Increase the Percentage of Clients who are Virally Suppressed in a Supportive Counseling and Family Stabilization Program. Jasmine Major jasminem@gmhc.org Glynnis Simmons glynniss@gmhc.org GMHC, Multiple Part A Programs Project Title: Dashboards: Using Data Monitoring Tools in Your CQI Process to Identify New Projects and Track Performance-Level Data Miriam Rabban mrabban@bronxworks.org Rebekah Facteau rfacteau@bronxworks.org Bronxworks, Food and Nutrition Program Project Title: Improving the Timeliness of Reassessments Using the eshare Scheduling Report Trazy Richter trazy_richter@projecthospitality.org Project Hospitality, Food and Nutrition Program Project Title: Reaching Out for Reassessments

6 6 11 Nathaly Rubio-Torio Diana Mendez Voces Latinas, Early Intervention Services Program Project Title: Utilizing Non-Traditional Partnerships in Accessing Immigrant Latinos at Risk for HIV Kamal Sylvester Cassandre Pluviose Ingrid Ortiz CAMBA, Transitional Care Coordination Program Project Title: Improving Linkage to Primary Care, Housing and Health Promotion Completion in a Transitional Care Coordination Program Marcy Thompson Marcy@ascnyc.org Carol Delamarter carol.delamarter@health.ny.gov ASCNYC (AIDS Service Center) and Partners, Care Coordination Program Project Title: Using QI Methods and Strategies to Improve Care through Collaboration Carmen Vazquez-Brown cvazquez@riversidehealth.org Audrel Clarke aclarke@riversidehealth.org Solangel Mata smata@riversidehealth.org Diane Anderson danderson@riversidehealth.org Hope Center/St. John's Riverside Hospital, Medical Case Management Program Project Title: Use of Client-level Data to Improve Viral Load Suppression in Medical Case Management Patients Workshop Presenters: Strategies for Viral Load Suppression Blaz Bush bbush@callen-lorde.org Callen-Lorde Community Health Center, Care Coordination Program Project Title: DOT Workgroup: A Collaboration between Agencies Rebecca Green rgreen@institute.org Institute for Family Health, Care Coordination Program Project Title: Case Conferencing to Viral Load Suppression Deena Smith d.smith2@housingworks.org Arisly Rodriguez A.Rodriguez@housingworks.org Housing Works, Mental Health Services Program Project Title: Reaching Undetectable Viral Load: Increasing Client Engagement Contacts through Mental Health Advocates FACILITATOR Jenny Knight Quality Lead, Part A Quality Management Program jknight@yahoo.org

7 10 7 Workshop Presenters: Involving Consumers in Quality Kay Scott kscott@riversidehealth.org St John s Riverside Medical Case Management Penelope Demas Penelope.Demas@nbhn.net Jacobi Medical Center Dayna Griles Dayna.Griles@ryanchelseaclinton.org Ryan/Chelsea-Clinton Community Health Center Trevor Hedberg Trevor.Hedberg@ryancenter.org William F Ryan Center Brenda Starks-Ross brenda@ascnyc.org AIDS Service Center NYC Collective Project Title: Voices from the Field: A Framework for Consumer Involvement in HIV Care Workshop Presenters Workshop Presenters: Improving the Patient Experience Katie Douglass KatieD@GMHC.org>; Durell Knights DurellK@GMHC.org> Hannah Hirschland hannahh@gmhc.org GMHC, Mental Health Services and all other Part A programs Project Title: Transforming an Agency: Meeting the Needs of People of Trans Experience David Nimmons dnimmons@thefamilycenter.org The Family Center, HER Program Project Title: The Positive Life Workshop at The Family Center: Six Month Findings FACILITATOR: Michael Hager National Quality Center michael@nationalqualitycenter.org Lisa Reid lreid@hrhcare.org, Hudson River HealthCare, Medical Case Management Program Project Title: The Consumer Experience: Health Care Stories Project FACILITATOR: Julia Cohen eshare Technical Assistant/Trainer jcohen8@health.nyc.gov

8 8 9 Workshop Presenters: Infrastructure Improvement Antonia Polyn antonia.polyn@bellevue.nychhc.org Lisa Johnson Lisa.Johnson@bellevue.nychhc.org Bellevue Hospital, Virology Clinic, Care Coordination Program Project Title: New Patient Orientation and Retention at the Bellevue Virology Clinic Diane Tider diane.tider@mountsinai.org Mount Sinai Hospital, St. Luke s Hospital, Roosevelt Hospital, Beth Israel Hospital, Care Coordination Program Project Title: Development and Early Successes of EMR-Based QI Dashboards and Patient Action Lists Jesse Wilkinson jessew@gmhc.org Karen Landovitz KarenL@gmhc.org GMHC, Mental Health Services Project Title: The Development and Implementation of a Novel Standardized Agency-Wide CQI Process FACILITATOR: Julie Shahroudi Quality Lead, Part A Quality Management Program Julieshahroudi@gmail.com Workshop Presenters: Improvement Implementation Fay Barrett Fay.Barrett@ryancenter.org Robert Wilson robert.wilson@ryancenter.org William F. Ryan Community Health Center, Harm Reduction Program Project Title: Improving health outcomes of harm reduction clients by promoting patient-staff engagement and cultivating patient health literacy Minori Nakamura mnakamura@baileyhouse.org Kenya Black kblack@baileyhouse.org Lauren Pallies lpallies@baileyhouse.org Bailey House, Transitional Care Coordination Program Project Title: Increasing Graduations in a TCC Program by Enhancing Coordination for Housing Placements and Healthcare Linkage Dorella Walters dwalters@glwd.org Lisa Zullig lzullig@glwd.org Megan Slate mslate@glwd.org God s Love We Deliver, Food and Nutrition Program Project Title: Improving support efforts for home delivered meal clients, a program of God s Love We Deliver FACILITATOR: Guadalupe Dominguez Plummer Program Manager, Technical Assistance gdominguez@health.nyc.gov NYCDOHMH, Care and Treatment Program