IHI Open School Chapter. Alisha Fehrenbacher

Transcription

1 IHI Open School Chapter Alisha Fehrenbacher

2 IHI Open School Interprofessional Educational Community that teaches healthcare professionals how to become change agents for health care improvement. Why is it relevant? Medical errors are the third leading cause of death in the US Value based reimbursement demands the optimization of clinical and administrative systems 70% of quality initiatives in hospitals fail

3 IHI Basic Certificate The completion of the IHI Basic Certificate represents a dedication to the Triple Aim and provides a robust foundation for continuous improvement across the spectrum of healthcare delivery. It is comprised of 16 Online Courses that consist of: 60 Individual Lessons 22 hours of instruction - Case Studies - Video & Audio - Practical Application - Virtual Discussion Groups - Access to online resources and tools

4 SCHS Open School Chapter Executive Sponsorship Program Support (Quality Department & IHI) Clinical Co-Leader - Clinical Oversight - Program Mgmt. & Instruction - Coordinate with CME & Clinical Ed. Administrative Co-Leader - Administrative Oversight - Program Mgmt. & Instruction - Reporting & Communication - SCHS Integration

5 Current State All Managers and Above Must complete certificate within 6 months of enrolling Enrollment is on-going All Basic Certificates complete by December 31 st 2013 Governing Board has started too! Program Support Informational Road Show Monthly training sessions taught by leadership IHI Quarterly Chapter Event: Patient Centeredness Panel Yearly Quality Award and Recognition Program Published blog on (coming soon) Viewable progress reports SharePoint site with QI tools, articles and legacy documents Published menu of IHI webinars (coming soon) IHI introduced to Nurses at Clinical Orientation

6 St. Charles IHI Open School Chapter: 2013 QI Courses All classes will be held at St. Charles Bend unless otherwise noted 2013 Mini-Courses Date/Time & Location Course & Purpose Instructor 12-Feb CR H 12-Mar hys Dining Rm 16-Apr ast Dining Room 14-May CR G 11-Jun Cafe Conf. Rm Redmond 16-Jul Café Conf. Rm Redmond 13-Aug ast Dining Room 19-Sep Sage Rm Redmond 15-Oct CR F 12-Nov CR G 10-Dec CR G Quality 101: Defines Quality. Explains how it fits into St. Charles strategy. Defines Value and Waste in Healthcare. Continuous Improvement: Introduces Model for Improvement and PDSA Cycle. Planning: Teaches how to create defined goals and objectives and how to plan for measurement Causal Analysis: Teaches basic causal analysis techniques i.e. 5Y & Fishbone Systems Thinking 101: Introduces Process & Value Stream Mapping Systems Thinking 102: Introduces Driver Diagrams and how to select metrics for QI projects. Counter Measures: Introduces constraint theory and identifies strategies for managing stakeholders. Measurement 101: Explains the use of Run Charts and Dashboards Measurement 102: Teaches how to Create and Use Single Variable Control Charts Continuous Improvement Culture: Explores characteristics of high performing healthcare organizations Leading Improvement: Provides insights on creating sustainable change and spreading it throughout the organization. Pam Steinke CNE/ VP Quality Dr. Mike Caravelli Orthopedic Surgeon Jay Henry CEO St. Charles Bend Dr. Michel Boileau Chief Clinical Officer Gary Bruce Director Legal & Risk Mgmt Jeanie Gentry CEO St. Charles Madras Bob Gomes CEO PMH/Redmond Jenn Welander Director Financial Services Steve Strang Director Performance Analytics Nancy Pennell VP & Chief Learning Officer Jim Diegel CEO & President SCHS Courses will fill-up quickly, so please sign-up on Net Learning soon. If you have questions, please contact Kyle Johnson at x3795 or by at kejohnson@stcharleshealthcare.org

7 Model for Improvement What are we trying to accomplish? How will we know that a change is an improvement? What changes can we make that will result in improvement? ACT PLAN STUDY DO

8 PDSA Cycle What changes are to be made? Next cycle? Objective Question and predictions (why) Plan to carry out the cycle: (who, what, where, when) Plan for data collection Complete the analysis of the data Compare data to predictions Summarize what was learned Carry out the plan Document problems and unexpected observations Begin analysis of data

9 Current Progress Report (Executives) IHI Basic Certificate Progress Through: 04/05/13 Name Courses Complete Surveys not Complete Certificate Complete Y/N Bill Winnenberg 8 0 N Bob Gomes 7 1 N Jeff Absalon, MD 7 0 N Mike Boileau, MD 8 3 N Jay Henry 6 0 N Jeanie Gentry 7 1 N Jim Diegel 17 0 Y Karen Shepard 12 2 N Kirk Schueler 8 1 N Pam Steinke 17 1 Y Rick Martin 17 1 Y Nancy Pennell 11 4 N Bill Winnenberg Bob Gomes Jeff Absalon, MD Mike Boileau, MD Jay Henry Jeanie Gentry Jim Diegel Karen Shepard Kirk Schueler Pam Steinke Rick Martin Nancy Pennell Bill Winnenberg Bob Gomes Jeff Absalon, MD Mike Boileau, MD Jay Henry Jeanie Gentry Jim Diegel Karen Shepard Kirk Schueler Pam Steinke Rick Martin Nancy Pennell 6 or less Modules Complete Color Key: On-track Accounts Accounts Purchased Caregivers Enrolled Certificates Completed % 34 14% Complete

10 Way Ahead Program Expansion Physicians Nurses All caregivers Patients CCO & Community Partners Ideas for the Future More mini-courses Formalized Program: System integration for QI projects and initiatives Part 4: Maintenance of Certification Requirements (Practicum) St. Charles QI training and certificate program(lean, Six-Sigma, etc.) Spread of Statistical Process Control (SPC) software Grand Rounds Big Idea Breakfast: (Basic Certificate Holders Only)

11 Questions?

12 Contact Information Kyle Johnson, MBA, PMP Administrative Fellow St. Charles Healthcare Office: (541) Cell: (541)