Child Care Program Lessons Learned and Best Practices Workshop

Transcription

1 Child Care Program Lessons Learned and Best Practices Workshop Regulatory Integrity Division Leslie Kruse Workforce Development Division Phil Warner 20th Annual Texas Workforce Conference Greater Than the Sum of Our Parts December 2016

2 Workshop Purpose Panel discussion highlighting best practices and lessons learned from recently implementing the Child Care Reauthorization program. The discussion will cover various topics, including the eligibility process, fact-finding, fraud determinations, and collecting over payments from a large, medium and small Board perspective.

3 Overview Child Care Reauthorization: Opportunity Child Care Rapid Process Improvement (RPI) WD Letter and Fact-finder s Desk Aid Panel Discussion Lessons Learned & Best Practices Debbie Kosarek North Central Texas Board Mary Lou Acosta Permian Basin Board Debra Hendley Texoma Board Closing Old Cases Resources

4 Opportunity? OI thinks the new child care Reauthorization Law changes and the Child Care Recoupment Internal Audit report are an opportunity to improve and streamline the following processes: Lessen the fact-finding administrative burden on Boards and contractors Create a standard process to make fraud determinations Modify the current child care recoupment process Leverage changes and new Program Integrity Reporting and Tracking System (PIRTS) to simplify reporting and tracking

5 RPI Objective Build a model for equitable, high-quality, timely and standardized: CC fact-finding, fraud determination, notice of appeal rights, and recoupment processes

6 RPI - Action Needed Standardize Child Care fact-finding, fraud determination, and recoupment processes. Address TWC Internal Audit Report Child Care Collections issues. Establish processes and procedures for the Child Care and Development Block Grant Act of 2014 in effect October 1, Incorporate the Program Integrity Reporting and Tracking System (PIRTS) into the fact-finding, fraud determination and recoupment processes.

7 RPI - Deliverables Highlights Develop well-defined and standardized policies, procedures and performance expectations regarding fact-finding, fraud determination, appeal rights and recoupments (for families and staff). Define an equitable and consistent appeals policy for a child care parent with a determination resulting in an adverse action. Develop policy, guidance and procedures for reporting and tracking child care fact-finding, fraud determination and recoupment using the Program Integrity Reporting and Tracking System (PIRTS). Develop a policy proposal, including options and a recommendation for dealing with current child care debt to include an effective collections system. Create standardized training and quality assurance / control processes.

8 Panel Discussion Debbie Kosarek North Central Texas Board Mary Lou Acosta Permian Basin Board Debra Hendley Texoma Board

9 Closing Old Cases Need your help in working and closing old cases As of 4/21/2016 FY FY FY FY FY FY FY FY FY Total Active 801 As of 12/05/2016 FY FY FY FY FY FY FY FY FY Total Active 300

10 Resources Come to the RID Booth (#417) to pick up a Child Care Tool Box CD: Chapter 809. Child Care Services changes indicated Chapter 823. Integrated Complaints, Hearings, and Appeals Rules WD Letter Implementation of the Amendments to Chapter 809 Child Care Services Rules Regarding Eligibility for Child Care Services WD Letter Requirements for Reporting and Fact-Finding for Suspected Fraud, Waste, Theft, Program Abuse Cases, and Recovery of Improper Payments Child Care Services Old Rules vs. New Rules Process Flow Fact-Finder s Desk Aid (RID-55) PIRTS General info, CBT, PIRTS Desk Aid, User Agreement form, Training Certificate

11 Summary Child Care Reauthorization: Opportunity Child Care Rapid Process Improvement (RPI) WD Letter and Fact-finder s Desk Aid Panel Discussion Lessons Learned & Best Practices Debbie Kosarek North Central Texas Board Mary Lou Acosta Permian Basin Board Debra Hendley Texoma Board Closing Old Cases Resources

12 Contact Information Leslie Kruse Supervisor, Program Investigations (512)