B. GENERAL ELIGIBILITY REQUIREMENTS...2

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1 19.1 DEFINITIONS EMERGENCY ASSISTANCE...2 A. INTRODUCTION...2 B. GENERAL ELIGIBILITY REQUIREMENTS Emergency Need Requirements Time Limitation Citizenship AG s Subject To A Penalty Income Assets Available Community Resources Medicaid And Food Stamps Applicant's Acceptance Of Social Services Work Stoppage Specific Eligibility Requirements For Federally Matched Emergency Assistance (Title IV-A) Emergency Financial Assistance For Families Without Children Defining the Elimination Of The Emergency/Vendor Refuses To Eliminate The Emergency...16 C. SPECIFIC ELIGIBILITY REQUIREMENTS Shelter Utilities And Bulk Fuel Food Household Supplies Or Furnishings And Clothing Child Care Transportation Emergency Medical Care Emergency Needs Created By Natural Or Man-Made Disasters Or Disorders Fire...38 D. APPLICATION PROCESS The Intake Interview Who Shall Make Application The Benefit Group Completion Of Form ES-6, Notice Of Information Needed Decision On The Application / i

2 19.3 NON-EMERGENCY MEDICAL TRANSPORTATION...43 A. INTRODUCTION...43 B. APPLICATION/REDETERMINATION PROCESS Content Of The Interview Agency Delays Beginning Date Of Eligibility Redetermination Schedule The Benefit Expedited Processing The Application Form...45 C. THE CASE MAINTENANCE PROCESS Closures Change In Income Update In Case Information...46 D. IVES...46 E. VERIFICATION...46 F. RESOURCE DEVELOPMENT...46 G. CLIENT NOTIFICATION...46 H. COMMON ELIGIBILITY REQUIREMENTS Residence Citizenship And Alien Status Cooperation With Quality Assurance Limitations On Receipt Of Other Benefits Non-duplication Of Benefits Enumeration...47 I. ELIGIBILITY DETERMINATION GROUPS The Assistance Group (AG) The Income Group The Needs Groups...47 J. INCOME...48 K. ASSETS...48 L. WORK REQUIREMENTS...48 M. SPECIFIC ELIGIBILITY REQUIREMENTS...48 ii

3 1. Exceptions To Eligibility Transportation Requiring Prior Approval From BMS Requests Which Require Approval By The Worker Routine Automobile Transportation Request Requests For Transportation For Emergency Room Service Approved Transportation Providers Determining The Amount Of Payment...51 N. BENEFIT REPAYMENT...54 O. BENEFIT REPLACEMENT RESERVED FOR FUTURE USE INDIGENT BURIAL PROGRAM...56 A. INTRODUCTION...56 B. ELIGIBILITY REQUIREMENTS Residence Exception To The Residence Requirement Need Responsible Relatives Maximum Allowable Payment Interment Plans Application Submittal Deadline...59 C. BURIAL RATE...59 D. DEVELOPMENT OF RESOURCES Resources Obtained For Burials Resources Due The Department Resources Due The Funeral Director...63 E. APPLICATION PROCESS General Instructions Liability Of Responsible Relatives Completion Of Form ES-BU-1, Application For Burial Benefits Completion Of Form ES-BU-2, Affidavit Of Responsible Relative Decision On The Application...68 iii

4 F. BURIAL PAYMENT PROCESS Responsibilities Of The Funeral Director Responsibilities Of The Income Maintenance Worker Responsibilities Of The Financial Clerk...69 G. CORRECTIVE ACTION RESERVED FOR FUTURE USE PUBLIC UTILITY PROGRAM...73 A. SPECIAL REDUCED RESIDENTIAL SERVICE RATE (20% UTILITY DISCOUNT PROGRAM) Introduction Operation Application Form Role Of The Local Office...74 B. SEASONAL PROGRAMS Introduction Application Period Eligibility Guidelines Application Process Determining The Amount Of Payment Payment Authorization Process Notification To The Client Verification Effect Upon Other Programs Fair Hearing Program Ending Date Forms...80 C. PROJECT HELPING HAND Introduction Application Period Eligibility Guidelines Application Process Determining The Amount Of the Payment Payment Authorization Process Notification To The Client Verification Effect Upon Other Programs Fair Hearings Forms...84 iv

5 19.8 TEL-ASSISTANCE AND VERIZON S ENHANCED TEL-ASSISTANCE PLAN...85 I. INTRODUCTION...85 A. STATE ADMINISTRATION...85 B. AREA ADMINISTRATION...85 C. ELIGIBILITY REQUIREMENTS...85 D. APPLICATION PROCESS Mail-Out Application Kits Walk-In Applications...86 E. REDETERMINATION PROCESS Categorically Eligible Households All Other Tel-Assistance Households...87 F. CLOSURE PROCESS Categorically Eligible Households All Other Tel-Assistance Households...88 G. TELEPHONE COMPANY RESPONSIBILITY Notification Eligibility Question of Eligibility Hearing Process...88 H. FORMS...88 I. PARTICIPATING PHONE COMPANIES...89 II. INTRODUCTION - VERIZON ENHANCED TEL-ASSISTANCE PLAN A. STATE ADMINISTRATION...89 B. DISTRICT OFFICE ADMINISTRATION...89 C. ELIGIBILITY REQUIREMENT...89 D. APPLICATION PROCESS...90 E. CLOSURE PROCESS...90 F. VERIZON RESPONSIBILITY...90 v

6 19.9 LINK-UP AMERICA...91 A. INTRODUCTION...91 B. STATE ADMINISTRATION...91 C. AREA ADMINISTRATION...91 D. ELIGIBILITY REQUIREMENTS...91 E. APPLICATION PROCEDURE...91 F. FORM TRANSPORTATION REMUNERATION INCENTIVE PROGRAM...92 A. INTRODUCTION...92 B. GENERAL INFORMATION...92 C. ORGANIZATIONAL RESPONSIBILITIES...93 D. RELATIONSHIP TO TAXATION AND FINANCIAL ASSISTANCE PROGRAMS...93 E. CASE RECORD TRIP Eligibility Block TRIP Correspondence And Verification Block...94 F. ELIGIBILITY REQUIREMENTS: BENEFIT GROUPS/RESIDENCE Benefit Groups Separation Of Eligible Individuals Into Separate Benefit Groups The Eligibility Requirements Of Residence Eligibility Of Individuals In Special Living Arrangements...95 G. THE ELIGIBILITY REQUIREMENT OF AGE AND HANDICAP/DISABILITY Age Handicap/Disability...97 H. FINANCIAL ELIGIBILITY Unearned Income Earned Income vi

7 I. DETERMINATION OF TOTAL COUNTABLE INCOME Determination Of Financial Eligibility Basis For Ticket Book Issuance Purchase Requirement The Eligibility Requirement Of Client Cooperation J. VERIFICATION General Instructions For Verification Verification Of Age Verification Of Disability Or Handicap Verification Of Income Verification For Extra Benefits (MI/AA) K. ELIGIBILITY DETERMINATION SYSTEM The Declaration Process ES-TR-1 Application And Redetermination Form Client Notification ES-TR-7 Identification Card L. THE APPLICATION PROCESS M. INITIATION OF APPLICATION PROCESS N. THE FORMAL APPLICATION O. RESPONSIBILITIES OF THE ECONOMIC SERVICE WORKER IN PROCESSING APPLICATIONS P. SPECIAL PROCEDURES IN PROCESSING APPLICATIONS Q. THE REDETERMINATION PROCESS Completion Of Redetermination Control Of Redeterminations Relationship To Food Stamp Redetermination Procedure When The Redetermination Is Incomplete Procedure When The ES-TR-1 Is Not Returned Responsibilities Of The Worker R. SPECIAL PROCEDURES IN PROCESSING REDETERMINATIONS More Than One TRIP Case In Home Due For Redetermination Case Transfer During Month Of Redetermination vii

8 S. THE CASE MAINTENANCE PROCESS Initiation Of Case Maintenance Transfer Of Cases Case Closures T. RESPONSIBILITY OF THE ECONOMIC SERVICE WORKER U. SPECIAL PROCEDURES IN THE CASE MAINTENANCE PROCESS Non-Receipt Of Authorization Card Mail Issuance From County Office Not Received Lost Authorization Card Stolen Authorization Card And TRIP Tickets Lost TRIP Tickets Notification To Issuance Clerk Ineligibility For Mail Issuance Refund Of Purchase Requirement V. EXTRA TRIP BENEFITS DUE TO SPECIAL CIRCUMSTANCES Authorized Attendant (AA) Multiple Issuance (MI) Requirements For Eligibility Usage Procedures For Approval Of Extra Benefits For AA/MI Accountability And Reporting Of AA/MI Issuance W. THE TRIP DATA SYSTEM INCOME CHART APPENDIX A APPENDIX B APPENDIX C APPENDIX D EMERGENCY ASSISTANCE INCOME...A-1 WEST VIRGINIA COUNTIES SERVED BY AMERICAN ELECTRIC POWER...B-1 COUNTIES SERVED BY WEST VIRGINIA - AMERICAN WATER COMPANY...C-1 BORDER HOSPITALS...D-1 viii