Check Required. Commitment Adherence. 3 Stars. Required 90.00% 5.00% 91.00% 0.00% 90.00% 0.00% 90.00% Yes 0.00% % Yes 90.00% 90.00% Yes 0.

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1 --- Star Incentives Payouts --- Check Drug Test Course Name Language Per Interval (3 minutes) Per Minute Per Call 1 Star 2 Stars 3 Stars Commitment Adherence Background Check Drug Test ASD Used AVG Used Dual Monitors tes Agero Administrative Services - Roadside Assistance $5. $ % 9 91.% If any spanish calls are taken during the interval CSP qualifies to earn 1. additional per interval if the CA% >= 91.% Agero Roadside Assistance BCP $ CSP's service as needed during call overflow and/or emergency situations. There is not a weekly schedule issued. AirBnB Crewbie Program Phone and Support $8. 9 Special Equipment to be Provided Total of 23 weeks of Certification; Must be prepared to complete the entire certification process. Star Incentives Earned during Certification; Agents must achieve a minimum 8% Commitment Adherence (CA%) to avoid $.5 per interval penalty (-$1. per hour) Agents must achieve a minimum 5% NPS score to avoid $.5 per interval penalty (Net Promoter Score) * See OA for special equipment that will be provided and must be financed (payroll deduction) $2. Phone and Support $ % 1.375% 9 Once moved to Production, agent can earn an additonal.7625 per Interval for 2 stars; earn additional $1.375 per Chat Performance Facilitator (PF) $8. 9 see Crewbie Program Phone and Support NOTES Chat Performance Facilitator (PF) $ % 1.375% 9 Quality Assurance (QA) PF $8..%.% 9 see Crewbie Program Phone and Support NOTES Quality Assurance (QA) PF $ % 1.375% 9 Barnes & ble $4. $ B &N Customer Escalations SME (Subject Matter Expert) $5.5 9 Tier 1 - Customer Escalations; 2 hrs per week BT Emergency Response Program $7. 9 Service AS Needed when a Civil or National emergency occurs in rthern Ireland Carnival Opportunities Carnival Carnival Direct Sales Carnival Travel Agent Sales $4.5 $5. $4.5 $1. $2. $1.2 5.% % Additional Sales Revenue: $2 per Net Booking; $1 per VPP;.5 per B+; Star ratings eligible once a production SOW has be offered. (After the 45 day certification SOW). Comcast Opportunities Comcast Beltway $ % 9 Star ratings eligible once a production SOW has be offered. (After the 45 day certification SOW).

2 Comcast Central Comcast GB-WNE $5.5 $ % 25.% 9 9 $15. Per RGU - Revenue Generating Unit Greater Boston - Western New England Region Conifer Health Solutions $ Star Incentives not known at this time; Mon-Fri Only; no weekends Mac users must have Boot Camp Unlimited Long Distance (AVG will be used) Chrome or Firefox Cross Country Home Services $ hrs, 365 days a year 3 hours on Mondays (required) Disney Opportunities Dining Reservations Resorts Reservations Mainline Disney Store $4.5 $4.5 $4.125 $ % 7.% 7.% 12.% 12.% 12.% % per hour ebay $6. 9 Buyer Outreach Program $ Buy and Build ASD RSA Token will be mailed to your home Star Incentive earned during Production and is Per Interval Ebay rental/loaner form will be sent by Synergy Performance Facilitator Quality Assurance Support $ PF QA - Phone SOW Performance Facilitator Chat Support $6. $ Must have serviced an Arise Client SOW in the past 4 hours per week on phones; 2 SOW's will be issued PF Chat - Phone SOW $6. 9 Must have serviced an Arise Client SOW in the past; 4 hours per week on phones; 2 SOW's will be issued Enterprise $ % 8.% 15.% 9 See OA for dates to take live calls and earn revenue. Dual Monitors recommended; Star Incentive eligible during Production SOW. Interactions $4.5 9 phone line needed for this one; 95% accuracy needed on utterances and response rate less than 1 second. Interval Opportunities Interval Exchange Clusters 9 $4.5 $4.75 $4.87 $ $8. $8.5 $ Call Centers will be providing services to Members from France. Call Centers with Agents who speak and write fluently Neutral are strongly encouraged to express interest.

3 9 $ $8. $8.5 $9. $ Calls from customers in Spain; Call Centers with Agents who speak and write fluently Neutral or similar to Castilian are strongly encouraged to express interest. Interval Hyatt Interval Shell Interval Cruises $6.25 $6.25 $ Intuit Opportunities Phone Support (Web Cam to be required) $ Star incentives only paid if per minute is earned. This one will require Web Cam once the main season starts. Intuit Turbo Tax Smart Look Phone & Video $ Take calls and video sessions with customers Call centers will be required to purchase and wear a white or red Polo style shirt with no visible logo. Webcam and Web Around Banner Round Ocean Blue will be mailed Intuit Turbo Tax (Canada - Quebecois) Smart Look Phone & Video $ NOTE: ALL AGENTS MUST BE FLUENT IN FRENCH QUEBECOIS 3 hrs serviced on Monday's 4 hrs serviced on Sunday and/or Saturday after February 26th Intuit QuickBooks Support Canada $6 9 Bookkeepers, or have extensive knowledge of Quickbooks 6. per interval (12. per hour) Fast Track Phone Support $ Star incentives only paid if per minute is earned. ProSeries One (PCG) (small to medium businesses) $ Professional Tax Software Tech Support & Tax Service Support via Phone Year Round - Weekend requirement during Peak Time 4 hrs 1/14/17 and 1/15/17; Peak day requirement 3 hrs on 1/16/17 Lacerte and Inbound Renewal Support (large tax and accounting firms) $ Service Type: & Inbound Sales Lacerte Concierge Customer Support Data Entry $5. 9 Service Type: Customer Support & Data Entry Year Round - Currently Weekends; Data Entry (IVR) ; Calls 3 to 6 seconds long

4 Home Depot $ MAC computers supported with out having Boot Camp. See Tech requirements Must pass the Pre-assessment with a 7% or higher to be accepted May offer a per minute rate, but not posted at this time MDLive $ % 9 Telehealth provider; Star Rating earned during production SOW's. Neiman Marcus Facilitator - Certification QA PF - Production SOW Chat Performance Facilitator - Certification $5.75 $5.75 $7. $ % 3 9 t Allowed Secondary Background Check t Allowed Certification SME /QA Support Secondary Background Check see above line Must service a minimum of 1 interval a week on phones t Allowed Chat Secondary Background Check Chat PF - Production SOW $6.25 t Allowed see above line Must service a minimum of 1 interval a week on phones Quill $ Quill is a Staples subsidiary Reliance Home Comfort $ Canadian company (US and Canada agents) Road America $ ; Also may include Canada Calls Sears Opportunities Appliance Technical Specialist Phone Support Facilitator Chat Performance Facilitator $5.25 $6.5 $ % 16.% 16.% 32.% 32.% 32.% MBPS download speed or faster, Dual Screen, 8 GB Ram: Screen resolution between 144 x 9 & 16 x 9 must service 2 Intervals (1 hour) per week on Phone SOW, outside of regular PF duties; When taking calls 5.25 per interval/1.5 per hr; When PF 6.5 per interval/ $13. per hour must service 2 Intervals (1 hour) per week on Phone SOW, outside of regular PF duties; When taking calls 5.25 per interval/ 1.5 per hr; When PF 6. per interval/12. Per hour Routing & Rescheduling Program Chat Performance F ilit t Facilitator $ % 3 9 Currently no weekends; MAC allowed with Bootcamp installed; Staples Opportunities Business Advantage and Sales $5.5 9

5 Business Chat SBA $ YES SOW will include additional intervals for peak season; Windows, 7,8 or 1; Dual Monitors are required and PC Check will verify or IT will verify. TBD - will update when posted and available; SBA is the Staples Business Advantage Dot.com (Consumers) and Sales Chat $5.5 $ star - 9% CA% Must enroll in Staples at this time, in order to have Opportunity to take Staples Rewards upskill and be invited to participate in training for or Chat. Separate SOW's are issued. 9 see above - TBD TXU Energy $5.75 Energy provider for TX residence. Often is open for non-tx agents Walgreen's $4.7 Call Center Company may earn additional.8 per Interval for each interval over 24 Service Intervals. (seasonal offering) Vendor Instruction and Facilitation Open $1,15. Unknown Unknown Maybe Maybe $1,15. to $4, per project; Projects vary in duration from 2 to 7 weeks; Please review OA for more details